Samsonite - www.samsonite.co.uk

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Samsonite - www.samsonite.co.uk
★★☆☆☆
1.7
17.0% of users recommend this
Click here if this is your business
  • Durability

  • Value For Money

Summary

Samsonite make a range of luggage products from large suitcases to smaller hold-alls and briefcases. Samsonite are famous for its hard-shell luggage.
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Latest Reviews

“Great Luggage”

★★★★★

written by zarajhan on 26/08/2020

This luggage is very rugged and has been with me for years and I have recently bought a new set

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“Samsonites the best”

★★★★☆

written by Davidss on 31/01/2018

If you want durable lightweight luggage that will continue to look good and last, then Samsonite is the brand to choose. Whilst there is only a limited color selection, the inclusion of TSA locks, durable stitching and handles that never break and wheels that work after 100's of kilometres of travle, mean this is ideal for frequent travelers. My first one has done well over a 200 flights in 55 countries with the associated on and off loading, baggage carousels and wear and tear. Nearly as good as the day I bought it.

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“Wheels Awful”

★☆☆☆☆

written by on 17/09/2017

One of the wheels on my Samsonite carry on disintegrated after very light usage.

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“Go away, get lost! ”

★☆☆☆☆

written by Buzzbee02 on 01/06/2017

This is nowadays the attitude of Samsonite customer service. We bought a premium range product (laptop rucksack DLX4 with wheels) aimed at business travellers. It comes with a 5yr warranty and is 14 months old. It is little used as hand-luggage and was never checked-in. The problem is the soft fabric used on the bottom of the rucksack which sustained an approx. 5cm tear. Clearly, one would expect that the bottom of a premium product which naturally has to be resistant to many surfaces, should be made from robust material. Not so! A Samsonite store sent it to their "independent" repair center (they stress that they have nothing to do with the repair center although obviously paying them). It was returned to us as it is with the comment it is irreparable and not covered by warranty. They did not even offer to repair for a fee. We took it up with the Samsonite Customer Service who repeated this following a call to the repair center (claim). They also pointed out that they had no other customer complaints about this issue and could not assist us. Unfortunately, we also sustained another Samsonite casualty during the same trip: for the second time, a Samsonite hard-shell suitcase cracked. This already was the replacement for a suitcase that had the same fate. Product quality seems to go downhill. You waste your time hoping to get a service from them! All our luggage was from Samsonite - its time to move on.

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“Samsonite poor customer service”

★☆☆☆☆

written by brownds on 17/02/2017

I recently called Samsonite after my new piece of luggage which was the hard surface cracked after one use. I was told I had to send my luggage to Atlanta, GA which was 85.00 to mail to be looked at. I was called by the repair place who said they could fix it but it would cost 110.00 plus 35.00 to ship it back. Of course I just said ship it back which was another 35.00. The point of all of this I think they should have sent me a new bag. I received this luggage for 25 years of service with my company. Pretty sad its useless now.

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Was this review helpful? 0 1

“Bad customer service ”

★☆☆☆☆

written by Safakadhim on 12/01/2016

I purchased a case for Samsung note pro and payed extra money for the fast delivery (next day delivery) after 4 days nothing showed up with some silly reasons! I asked them to refund me the extra delivery cost I payed but they ignored that bit! And didn't apologised for the disappointment! Anyway I asked for full refund and not to deliver the case. I can't trust samsonite.co.uk anymore.

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“Dreaddful Customer Service”

★☆☆☆☆

written by Ogle183 on 03/09/2015

I bought this case, used it twice. Fabric developed holes in two places along the seems. Samsonite assessed it with their 'independent' company and refused to repair or replace. Not fit for purpose, not robust enough to cope with airline travel. Avoid. Samsonite customer service is poor, they do not abide by the sale of goods act and believe it is acceptable to sell cases that are useless after two flights. AVOID.

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“SHOCKING QUALITY- DOES NOT HONOR WARRANTY”

★☆☆☆☆

written by renway on 18/05/2015

Of-course people tend to write in when dissatisfied- but if you offer a 10 year warranty then you should honor this- all those videos to show the strength of the bags during rigorous testing - poppycock- mine had two plane rides- just 2- FRAYED ALONG BORDER EDGE-lasted just under 5 months!!!!! NEVER AGAIN!!!!

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Was this review helpful? 0 1

“Samsonite Polycarbonate Suitcase - best for business...”

★★★★★

written by MadHorse on 21/01/2015

I am using Samsonite suitcases for many years in all my business travels. When I'm having shorter leisure trips I usually take just a backpack (from Samsonite or other manufacturers depending on trip type). When I go to long business trip over few continents with great climate change etc - Samsonite Polycarbonate is the best option! It's extremelly lightweight, so after all I can take more baggage without paying extra, and it's very easy and handy in transportation. I tried many different suitcases because I travel quite often, and Samsonite Polycarbonate are the best I ever had!

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“good”

★★★★☆

written by Finnpn479 on 11/01/2015

i have severals. all with a lots of trips. a lot of airports, a lots of countries. all during years

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“Samsonite Aeris Spinner 25inch Suitcase”

★★★★★

written by Danielptgh on 09/12/2014

I purchased the Aeris Spinner 68cm/25inch Samsonite suitcase online and found the website really easy to use with lots of information. I have been away with this case 3 times so far and it is still as good as new. I can happily recommend this case, and Samsonite in general as I have a couple of other various size suitcases and find they are the best brand for durabilty and choice! Thanks guys keep up the good work!

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“Locks break easily”

★★☆☆☆

written by Mosski124 on 21/11/2014

I bought the hardcase Aeris Spinner 75cm/28inch Black and after one trip the lock was broken. The repair shop said that this is quite common. The locks and latches are all made of flimsy easy to break plastic. And to think I bought this suitcase for added security...

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Was this review helpful? 0 1

“one of the best”

★★★★☆

written by mrsCambello on 13/11/2014

probably one of the best suitcases for travel. convenient and also looks great

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“Safe and Secure”

★★★★★

written by sillybait on 14/10/2014

I have three Samsonite cases, a large medium and a small cabin size one, The big old one, Over 15 years old hardly ever gets used, we (my wife and I) use the smaller two for holidays and intend to get maybe 2 more, a medium and a small one, We are waiting for a sale, because although they are excellent quality it comes with a premium price, We have never had one burst or let us down even when packed impossibly full, Thay are great suitcases which we can rely on

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“issue with the sam”

★★★☆☆

written by kannanps on 10/04/2014

the material at the handle always come off use more of the new textiles to sovle the problem get rid of the cheap plastic used use more vibrant colours

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“Good quality, good handling”

★★★★☆

written by Herndonfj139 on 01/03/2014

Bought a Samsonite handluggage (forgot wich one) couple years ago and it still looks like new. Ít's a well thought out product with excellent quality. Because of my good experience I now also bought the Aeris Upright 71. Big (maybe go for one size smaller next time), with a good feel to it. Just one trip and went fine. Expect it will keep going just as good as my handluggage is doing. Possibility to order every part of a product of Samsonite via my.samsonite.com for free is a great service also.

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“Samsonite Paradiver - dissapointment”

★★★☆☆

written by on 18/02/2014

My last Samsonite bag was great, surviving over 200 international flights before it finally fell apart. So, another Samsonite case was in order. OK, the Paradiver looks cool, but it is pretty impractical for using to hold luggage. For a bag of its size, you don’t get that much stuff in to it & what you do get in will always be very creased up when you get to your destination. After only 7 months & 50 international flights it is looking quite tired.

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“Good service from repair centre”

★★★★☆

written by on 10/01/2014

With some trepidation (having read other reviews) I sent my 2yr old case to the repair centre in Maidenhead, expecting that: a) it would take ages to be fixed and returned, and b) a haggle over it being a warranty repair (a piece had broken off the handle assembly). Not only was it fixed with no quibble, but it was returned so quickly (within 72hrs) we had to check that it had actually been to Maidenhead and hadn't just been returned by the courier in error! Would have given this 5 stars but for having to pay £12 for the courier service, despite it being warranty work, and the the collection "window" was the whole day. But taken all round, pretty impressed.

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“Terrible returns policy online”

★☆☆☆☆

written by jrshodges on 02/01/2014

Received a Samsonite briefcase for a Christmas present from my wife and it was too large so I wanted to return it and get a slightly smaller Samsonite one. However as more than 14 days had passed since the purchase I was told that under no circumstances would returns or for that matter exchanges be accepted. I find this incredible that a business of Samsonite size and reputation do not allow extended returns over the Christmas period as most other retailers do. I am now stuck with a briefcase that I cannot use and cannot be returned, not only that being Samsonite branded it was not cheap! My wife chose Samsonite thinking that they were a quality brand who would look after their customers, how wrong she was!

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Mark012's Response to jrshodges's Review

Written on: 27/01/2014

Sell it on ebay and leave the drama for serious things !

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“Being an avid traveller, I always wanted a sturdy...”

★★★☆☆

written by b.debbie on 25/10/2013

Being an avid traveller, I always wanted a sturdy travel bag that's tough enough to withstand the rough handling by aircraft ground staff and I found Samsonite bags to be good. Only thing is they need to put in strong zippers and reduce their prices. Rest all good.

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Asked by AlexBower on 15th August 2017 Report this content
I have just bought a samsonite suit case and can't open it. The keys are inside. How do I open it?

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Asked by dutta.sarit on 15th November 2014 Report this content
I want to buy Samsonite Herios 12.5 (liters) Type of Product : Briefcase Dimensions ( cms) (L x H x W) : 40 X 30 X 14 My laptop length- 37.5 cm Will this bag fit my laptop?

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Asked by hopealison on 21st August 2014 Report this content
I have a set of the purple colored lightweight moulded 4 wheel cases which are just over a year old, unfortunately one of the half moon shaped black case rests has come off my large case. Where can I source a replacement in the UK?

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Asked by Billzahariadis on 1st April 2014 Report this content
I have a hard case samsonite I bought in 2012. The locking mechanism jams and doesn't open even on the right code. I have to do a lot of jiggling to get it to open (40 seconds worth). Is there anything I can do to prevent it jamming? The case is open at the moment.

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