Samsonite Reviews - www.samsonite.co.uk

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  • Durability

  • Value For Money

Summary

Samsonite make a range of luggage products from large suitcases to smaller hold-alls and briefcases. Samsonite are famous for its hard-shell luggage.
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Samsonite - www.samsonite.co.uk

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Latest Reviews

★★★☆☆
Samsonite - www.samsonite.co.uk

“issue with the sam”

Written on: 10/04/2014 by kannanps (1 review written)

the material at the handle always come off use more of the new textiles to sovle the problem get rid of the cheap plastic used use more vibrant colours… Read Full Review

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★★★★☆
Samsonite - www.samsonite.co.uk

“Good quality, good handling”

Written on: 01/03/2014 by Herndonfj139 (1 review written)

Bought a Samsonite handluggage (forgot wich one) couple years ago and it still looks like new. Ít's a well thought out product with excellent quality. Because of my good experience I now also bought the Aeris Upright 71. Big (maybe go for one size smaller next time), with a good feel to it. Just one trip and went fine. Expect it will keep going just as good as my handluggage is doing. Possibility to order every part of a product of Samsonite via my.samsonite.com for free is a great service… Read Full Review

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★★★☆☆
Samsonite - www.samsonite.co.uk

“Samsonite Paradiver - dissapointment”

Written on: 18/02/2014

My last Samsonite bag was great, surviving over 200 international flights before it finally fell apart. So, another Samsonite case was in order. OK, the Paradiver looks cool, but it is pretty impractical for using to hold luggage. For a bag of its size, you don’t get that much stuff in to it & what you do get in will always be very creased up when you get to your destination. After only 7 months & 50 international flights it is looking quite tired. … Read Full Review

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★★★★☆
Samsonite - www.samsonite.co.uk

“Good service from repair centre”

Written on: 10/01/2014

With some trepidation (having read other reviews) I sent my 2yr old case to the repair centre in Maidenhead, expecting that: a) it would take ages to be fixed and returned, and b) a haggle over it being a warranty repair (a piece had broken off the handle assembly). Not only was it fixed with no quibble, but it was returned so quickly (within 72hrs) we had to check that it had actually been to Maidenhead and hadn't just been returned by the courier in error! Would have given this 5 stars but… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Terrible returns policy online”

Written on: 02/01/2014 by jrshodges (1 review written)

Received a Samsonite briefcase for a Christmas present from my wife and it was too large so I wanted to return it and get a slightly smaller Samsonite one. However as more than 14 days had passed since the purchase I was told that under no circumstances would returns or for that matter exchanges be accepted. I find this incredible that a business of Samsonite size and reputation do not allow extended returns over the Christmas period as most other retailers do. I am now stuck with a briefcase… Read Full Review

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Mark012's Response to jrshodges's Review

Written on: 27/01/2014

Sell it on ebay and leave the drama for serious things !

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★★★☆☆
Samsonite - www.samsonite.co.uk

“Being an avid traveller, I always wanted a sturdy...”

Written on: 25/10/2013 by b.debbie (5 reviews written)

Being an avid traveller, I always wanted a sturdy travel bag that's tough enough to withstand the rough handling by aircraft ground staff and I found Samsonite bags to be good. Only thing is they need to put in strong zippers and reduce their prices. Rest all good… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Should be no stars”

Written on: 13/10/2013 by Martinesul (1 review written)

After using the samsonite blade runner 55cm on 4 occasions the lock failed. I had to visit a handyman to cut through the locks to get to my clothes. I sent an email to samsonite on 3/10 and have seen no reply or acknowledgment. I bought the luggage because of the fairly good brand image having had a Delsey case for nearly 20 years. I travel alot. Not only is the case lock now not working as the zip had to be cut through but the case itself would also topple over. The seams are already wearing… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“samsonite cosmolite zip broken after only a few trips”

Written on: 12/10/2013 by Rugy (1 review written)

price is high but I bought it because the low weight and boasted strenght. After a few flights only the zip is broken… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“They don't care about their Product or their Customers”

Written on: 30/09/2013 by D9vid (1 review written)

I recently purchased two Samsonite Aeris suitcases. Can you imagine how distraught I was in Boston with all my valuables in one of the suitcases and the combination lock failed! Half a day looking for service with no avail. Finally, the friendly Hotel handyman said he could fix it - just remove the lock. And with one simple twist of his screwdriver the lock was completely gone. I don't know about you but I don't want a suitcase that locks up and wont unlock not do I want a case so… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Samsonite customer service not even responding to my...”

Written on: 15/09/2013 by sachizm (1 review written)

I bought a Skywheeler case for a two month European trip thinking expensive luggage was an investment. How wrong I was. After two weeks both back wheels have jammed. I have sent three emails to Samsonite's main web page with no response. I am dragging this stupid case and hurting my back. After trawling through the internet I found Samsonite's German contact. I called them and all they can do is post replacement wheels which takes two weeks. A premium product like this should repair or replace… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Samsonite repair service”

Written on: 27/08/2013

I have purchased a large Samsonite 550 Spark and it has seen little use. The suitcase is is almost perfect conditions but during my last trip the wheels broke. I have contacted Samsonite repair center and they simply replied they do not repair that model anymore. It is well known that the wheels are the most faulty parts of a suitcase but they do not keep it in stock. The bottom line is that I can through the suitcase away. Next time no Samsonite anymore!… Read Full Review

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★★☆☆☆
Samsonite - www.samsonite.co.uk

“Not as good as you think!”

Written on: 23/08/2013

I bought a set of Samsonite suitcases a while ago, only to have the largest one dropped on a corner by baggage handlers. This caused the stitching which attached the zip to the suitcase, to become unstitched. As expected, Samsonite don't cover damage caused by a third party, but my point is, if you are to believe the hype, surely, a quality product should be able to handle this kind of damage. So, Ive just bought a new large suitcase from Argos for £40 instead of paying out £100's. This new… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Samsonite Warranty worth nothing”

Written on: 20/08/2013

I purchased an expensive Samsonite case costing £349, thinking as a frequent traveller it would last. It has not and thought OK with a 10 year warranty it will be OK. Only to be told if you fly with a case, it is given to a third party and therefore is not covered by the warranty as they damaged it. The airline, say its the manufacturers fault and therefore they won't cover it. So what is the point of luggage that is covered by a warranty. Next time I will only buy cheap luggage that if… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Worst samsonite”

Written on: 29/07/2013 by Lorren (1 review written)

This is the worst luggage i' ve Ever had, the worst part is that i can't Find replacement wheel to fix IT or a service from samsonite to repair IT. I AM very dissapointed… Read Full Review

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★★★★☆
Samsonite - www.samsonite.co.uk

“Samsonite always the best..”

Written on: 02/07/2013 by alankar (5 reviews written)

I purchased a first product of Samsonite in 2002. It was a luggage trolley. After getting satisfied by the product, I purchased a backpack of Samsonite past 2 years back. Samsonite luggage trolley I purchased is still in well condition, just a wheel was being broken at last year for which being done replacement under warranty. I am happy with Samsonite for long time warranty period and it's durable and quality products… Read Full Review

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★★★☆☆
Samsonite - www.samsonite.co.uk

“First Trip Damage”

Written on: 14/06/2013 by DaveTrelawnyd (1 review written)

Hole punched through "The strongest material Samsonite have ever used" on the first trip, courtesy of Emirates and sadly not noted for some time after our return. Samsonite determined it was third party damage which is fair enough, but the reputation for toughness exceeds the reality. Otherwise a good case but overpriced… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“kattle class fool's”

Written on: 12/06/2013

american tourister is the illegitimate child of samsonite and quality is so poor that the kattle class fools are cheated at the name of samsonite. … Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Not durable at all. The zipper broke after two days.”

Written on: 29/05/2013

Not durable at all. The zipper broke after two days. Samsonite customer service doesn't exist. Stay away from Samsonite products… Read Full Review

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Alankar's Comment

Written on: 04/07/2013

Hey, it's the Samsonite I am using for long years. I had two bags of Samsonite with me now. Both are durable. Even using them roughly, they still are in tough conditions. I had Samsonite Backpack using since 2 years, I always bounces it on bed as I reach home everyday from my office, but nothing happens on it's quality.

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Unclesam121's Comment

Written on: 12/08/2013

I too have recently bought 5 Samsonite Cosmolite suitcases for a RTW trip. In the first 4 weeks, on one, the zip has failed, and on the other a wheel has come off after 4 weeks of use!!!!!! ANd the shop won't replace it. I am in touch with Samsonite and will see what they do. Will report back on how they handle the situation. If they cannot replace it though, I will have to buy 2 new ones. For the moment, that' $1000 that I won't see again because I trusted Samsonite.

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“My Samsonite 1910 spinner suitcase is awful! ”

Written on: 27/04/2013 by DeneChic (1 review written)

After only using my suitcase a few times a year, the outside zip on the large pocket on the front of the case is completley broken,so now the pocket flaps open! The other day, I filled my suitcase ready to use and the handle was completly stuck/broken! I then had the nightmare job of changing cases at the last minute(it was a good job that I had another larger case to use, otherwise I don't know what I would have done!). I found my reciept and could just about read it as the ink is only just… Read Full Review

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★☆☆☆☆
Samsonite - www.samsonite.co.uk

“Samsonite quality ????”

Written on: 26/04/2013 by ChildofThursday (1 review written)

I have just received a samsonite laptop backpack rolling bag and paid over £100 for Unfortunately it was purchased for me so I don't have the receipt Already falling apart - 5 days into use!!!!! The zip pull of the front pocket has fallen off Samsonite web page ensures you can't contact them and the map page You are sent to to find a repair centre does not work … Read Full Review

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Alankar's Response to ChildofThursday's Review

Written on: 11/07/2013

I don't think so. I am having Samsonite luggage bag since a 10 years, & I didn't face any trouble like mentioned, even I gone for servicing once.

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