Hello,
I'd just like to introduce myself as Review Centre's Travel Accessories Expert. If there is anything you want to know about this category, please feel free to ask me a question. I will do my utmost to give you the best possible answer.
So, here is a little bit about me. I am an avid traveller, you name it, I've been there, or want to go there. Travelling abroad is one of my main passions in life. I'm the most compact packer there is, I can easily fit a weeks holiday into a cabin suitcase. The trick? Always pack travel accessories that are built with travel in mind.
I have written a few guides with travel accessories in mind, so please do take a look before you embark on a journey. If you have any ideas for other guides you would like to read about, just send an email to [email protected], and I will have a look at them for you.
written by Marlenem1961 on 28/05/2017
Never reply to my email regarding luggage repair despite having confirmed receipt of my email. Kinda rude!
written by Johnstam on 17/11/2015
We bought a medium/large, 4-wheel Carlton suitcase at a luggage shop in Johannesburg about 6 years go. It was quite expensive and had a 7-year warranty, so we thought it would be a good investment. Not so. After less than a year the metal tags that clip into the combination lock broke, making it impossible to lock the case. We took photos and had to take it back to the shop where we bought the case and the tags were repaired. Then when travelling the handle stuck and we were unable to push it down. Again we had to take it in for repairs. The handle stuck again when we were in the UK and we had to have that fixed. However last year, again while travelling, the same happened and we had to pay for urgent repairs as we were in Bangkok. Then the metal tags broke again, so we can't lock the case. Then the handle itself simply fell apart while we were travelling and we had to put strong sticky tape round it to hold the case. It is impossible to contact anyone at Carlton, since apparently it is being taken over by another company and the repair people have no contact names or numbers. Since we have had problems with this particular case almost since we bought it, we have no confidence in Carlton products or warranties and have had to buy other, reputable brand, which have given us no problems. If there was anyone at Carlton prepared to take responsibility for the problems we would suggest they replace the case. However we are not optimistic and certainly would never recommend this brand to anyone. A Johnston
written by on 10/10/2013
Trying to get my Carlton Tribe Carry-On luggage bag (under WARRANTY) repaired. Request was put in 4months ago. No action on the case. WORST CUSTOMER SERVICE EVER!!!!
Written on: 15/08/2014
I am having exactly the same problem - Carlton are asking me to post the luggage to them when it will cost half as much as the initial product cost! It is appalling dismissive customer service - completely avoidant of actually honouring the warranty....
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As rated by our community of reviewers
Marko2017's Response to Johnstam's Review
Written on: 10/08/2017
100 pct truth