Carlton Reviews - www.carltontravelgoods.com

Click here if this is your business
★★★☆☆
2.5 / 5
38% of users recommend this
Click here if this is your business
  • Durability

  • Value For Money

? Ask our helpful expert about this product or company
Ask our Expert

Hello,

I'd just like to introduce myself as Review Centre's Travel Accessories Expert. If there is anything you want to know about this category, please feel free to ask me a question. I will do my utmost to give you the best possible answer.

So, here is a little bit about me. I am an avid traveller, you name it, I've been there, or want to go there. Travelling abroad is one of my main passions in life. I'm the most compact packer there is, I can easily fit a weeks holiday into a cabin suitcase. The trick? Always pack travel accessories that are built with travel in mind.

I have written a few guides with travel accessories in mind, so please do take a look before you embark on a journey. If you have any ideas for other guides you would like to read about, just send an email to contactus@reviewcentre.com, and I will have a look at them for you.


Carlton www.carltontravelgoods.com - Ask a question now

Media Gallery for Carlton www.carltontravelgoods.com

Carlton www.carltontravelgoods.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆
Carlton www.carltontravelgoods.com

“Worst Customer service ever”

Written on: 10/10/2013

Trying to get my Carlton Tribe Carry-On luggage bag (under WARRANTY) repaired. Request was put in 4months ago. No action on the case. WORST CUSTOMER SERVICE EVER!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kripa's Comment

Written on: 15/08/2014

I am having exactly the same problem - Carlton are asking me to post the luggage to them when it will cost half as much as the initial product cost! It is appalling dismissive customer service - completely avoidant of actually honouring the warranty....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆
Carlton www.carltontravelgoods.com

“Combination locks are useless! ”

Written on: 15/05/2013

Two suitcases, one brand new, never used, locks (combination) broken. Suitcases manufactured in India. Poor quality, waste of money luggage. Their company will be out of business Soon if they keep producing such a bad finish to their equipment. I am aircrew and have in all my years flying came across such an appalling product. Save your money and avoid this company completely!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Carlton www.carltontravelgoods.com

“Lousiest bags I ever bought. lousiest Service as well.”

Written on: 21/02/2013 by vivshelga (1 review written)

I bought 2 carlton bags in Singapore about 1.5 years ago. Both spoilt. The outside covering (Nylon cloth) coming off loose. Probably defective pasting. Guess it is a manufacturing defect. The shop sent me to their service centre. Service says their worker is on leave and they would not even register my complaint until the worker returns and they would also not replace the bags. I think I have no choice but to buy new bags as I ahve to travel. Is this what you pay premium price for? Even the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Carlton www.carltontravelgoods.com

“Both cases ripped in same place. Carlton blame airline.”

Written on: 03/10/2012

We brought 2 Carlton strada cases about 4 years ago. We only use them once a year and after our holiday last year (3 uses)on one of them the stitching came undone at the bottom near the wheels in the corner and it came apart causing the side at the bottom to drop down level with the wheels, thus scrapping on the floor. I contacted Carlton. They asked me to take a photo and send it to them. I did this and they said that their was a scuff mark. Which there is but it is tiny and was caused by the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Carlton www.carltontravelgoods.com

“Carlton Airtec 15 years old +.”

Written on: 28/06/2012

I must have had my bright red Carlton Airtec for at least 15 years. It has been with me all over the world 500,000 miles plus and 100 trips.(and lost a few times as well!) In that time,my travelling companions have had quite a few new suitcases because wheels fall off or the zip breaks or it gets ripped. Not my Carlton Airtec! Everyone I travel with knows my red suitcase! My trusty Carlton has survived all that travel,but the wheels have worn down so much,the wheel casing is hitting the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Carlton www.carltontravelgoods.com

“Bag broke after 3 uses and Carlton won't fix under...”

Written on: 18/01/2012

The handle and seam broke after 3 uses so I contacted Carlton. They asked me for details and photos which I promptly sent. They then asked me to post the bag to them at my expense. Now they are sending it back un-fixed! Very poor service. Warranty is meaningless. I would never buy Carlton products again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 19/05/2012

Your experience is exactly similar to mine. I purchased the bag in India in October, 2011. By January, Seams on Handle & various other parts as well as the Zips gave way. Since service centre address is not given on Warranty Card, so it will be many days till I am able to use the bag again.Try forwarding your experience on a social networking site, so that people don't buy Carlton products.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Caileylow's Comment

Written on: 22/05/2012

After I posted this, I emailed Carlton this review and they emailed back to say that they would replace my bag. I received my new bag a few days later.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆
Carlton www.carltontravelgoods.com

“the luggage bag sucks!!”

Written on: 08/01/2012

the handle was stuck and release button not working after 3x using it for traveling. this needs some serious overhaul on the design and materials used for production. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Carlton www.carltontravelgoods.com

“The wheels came away from the case of my 72 cm Carlton...”

Written on: 12/05/2011

The wheels came away from the case of my 72 cm Carlton Titanium suitcase the very first time I used it. Carlton refuses to honour its guarantee, claiming airline damage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 13/06/2011

Kindly contact us via our website and we will sort this immediately. Carlton.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 01/07/2011

i had a carlton play suitcase...i must have used it no more than 8 times...wheel came off and carlton say they dont stock that model any longer and dont have any spares...just completely washed their hands of the problem...never get a carlton again...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★
Carlton www.carltontravelgoods.com

“I worked on European touring coaches for 15 years and...”

Written on: 12/09/2010

I worked on European touring coaches for 15 years and chose a Carlton Airtec suitcase by 'shopping' looking at the suitcases my passengers brought on board. During my time travelling on average 7 days a week, 48 weeks a year, with the suitcase being thrown in and out of a luggage hold almost every day, I got through 2 suitcases (and 6 years after changing career, I still use my second for holidays) I love these cases because: They have a hard shell, but are not too heavy compared to some… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Carlton www.carltontravelgoods.com

“thought i splurged unnecessarily when i got for myself...”

Written on: 18/11/2009

thought i splurged unnecessarily when i got for myself one of those cabin size bags with a trolley you see everyone carrying these days.
damages - 170 quids. but very impressive looking - like it has a zipper across the length of the inside compartment where you can put your clothes inside, zip it and the rest of the bag becomes like a office bag - with space for laptop, files, documents etc etc... really handy.
And as i used it - found that the wheels were sooo smooth, the trolley dint get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Carlton www.carltontravelgoods.com

“Purchased a Carlton Play 3-Piece Set recently. First...”

Written on: 13/08/2009

Purchased a Carlton Play 3-Piece Set recently. First time we used it several of the zipper pulls and inside tie-downs broke. Set was a complete disappointment. We've been "dealing" with Carlton since May and have not had a satisfactory resolution yet. I would absolutely not recomend this to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Carlton www.carltontravelgoods.com

“Loved my Carlton suitcase - bought a silver Eclipse...”

Written on: 28/05/2009 by christian71 (1 review written)

Loved my Carlton suitcase - bought a silver Eclipse case- first 4 wheel case I have had. It was so light, looked good and the 4 wheel factor I loved as so easy to move. It has a great design with lots of room. Also I paid £115 which was reasonable as the alternatives from others cost at least £170. The customer service in the shop was impressive.
They actually had a few cool cases which are well priced so impressed with this brand… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆
Carlton www.carltontravelgoods.com

“What I appreciate is the shape and texture which...”

Written on: 18/11/2008 by lalanilraj (1 review written)

What I appreciate is the shape and texture which attracted a lot of admiring glares while in Heathrow. Since then I have started using Carlton Eclipse only while on business trips… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview