I'd just like to introduce myself as Review Centre's Travel Accessories Expert. If there is anything you want to know about this category, please feel free to ask me a question. I will do my utmost to give you the best possible answer.
So, here is a little bit about me. I am an avid traveller, you name it, I've been there, or want to go there. Travelling abroad is one of my main passions in life. I'm the most compact packer there is, I can easily fit a weeks holiday into a cabin suitcase. The trick? Always pack travel accessories that are built with travel in mind.
I have written a few guides with travel accessories in mind, so please do take a look before you embark on a journey. If you have any ideas for other guides you would like to read about, just send an email to firstname.lastname@example.org, and I will have a look at them for you.
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Written on: 12/04/2016 by neiltemps (1 review written)
Paid £109 for one of their suitcases and after only 3 trips it has torn / fallen apart on the zip attachment. Have to deal with customer service in India and despite me sending photos of my damaged bag and warranty, customer service agreed and promised to send me a replacement. They ignore emails, make excuses and wash their hands of the matter. They are a useless, poor quality company staffed by waste of space ,ignorant no-marks who don't deserve a job. Hope they go out of business… Read Full Review
Written on: 17/11/2015 by Johnstam (1 review written)
We bought a medium/large, 4-wheel Carlton suitcase at a luggage shop in Johannesburg about 6 years go. It was quite expensive and had a 7-year warranty, so we thought it would be a good investment. Not so. After less than a year the metal tags that clip into the combination lock broke, making it impossible to lock the case. We took photos and had to take it back to the shop where we bought the case and the tags were repaired. Then when travelling the handle stuck and we were unable to push it… Read Full Review
Written on: 04/11/2015 by 464Oliver (1 review written)
Not received the product and it's been more than a week now. Your courier agent is claiming to delivered the product. Your customer service is clueless as always. No proper reply. You people cannot take the customers for granted. We pay for the services, you are not doing any charity so pls keep that in mind. If you guys are not capable of delivering the product on time than at least can refund the money or even that's too much to ask. Won't allow anyone in my circle to go for this brand… Read Full Review
Written on: 15/05/2013
Two suitcases, one brand new, never used, locks (combination) broken. Suitcases manufactured in India. Poor quality, waste of money luggage. Their company will be out of business Soon if they keep producing such a bad finish to their equipment. I am aircrew and have in all my years flying came across such an appalling product. Save your money and avoid this company completely!… Read Full Review
Written on: 21/02/2013 by vivshelga (1 review written)
I bought 2 carlton bags in Singapore about 1.5 years ago. Both spoilt. The outside covering (Nylon cloth) coming off loose. Probably defective pasting. Guess it is a manufacturing defect. The shop sent me to their service centre. Service says their worker is on leave and they would not even register my complaint until the worker returns and they would also not replace the bags. I think I have no choice but to buy new bags as I ahve to travel. Is this what you pay premium price for? Even the… Read Full Review
Written on: 03/10/2012
We brought 2 Carlton strada cases about 4 years ago. We only use them once a year and after our holiday last year (3 uses)on one of them the stitching came undone at the bottom near the wheels in the corner and it came apart causing the side at the bottom to drop down level with the wheels, thus scrapping on the floor. I contacted Carlton. They asked me to take a photo and send it to them. I did this and they said that their was a scuff mark. Which there is but it is tiny and was caused by the… Read Full Review
Written on: 28/06/2012
I must have had my bright red Carlton Airtec for at least 15 years. It has been with me all over the world 500,000 miles plus and 100 trips.(and lost a few times as well!) In that time,my travelling companions have had quite a few new suitcases because wheels fall off or the zip breaks or it gets ripped. Not my Carlton Airtec! Everyone I travel with knows my red suitcase! My trusty Carlton has survived all that travel,but the wheels have worn down so much,the wheel casing is hitting the… Read Full Review
Written on: 18/01/2012
The handle and seam broke after 3 uses so I contacted Carlton. They asked me for details and photos which I promptly sent. They then asked me to post the bag to them at my expense. Now they are sending it back un-fixed! Very poor service. Warranty is meaningless. I would never buy Carlton products again… Read Full Review
Written on: 12/05/2011
The wheels came away from the case of my 72 cm Carlton Titanium suitcase the very first time I used it. Carlton refuses to honour its guarantee, claiming airline damage… Read Full Review
Written on: 12/09/2010
I worked on European touring coaches for 15 years and chose a Carlton Airtec suitcase by 'shopping' looking at the suitcases my passengers brought on board. During my time travelling on average 7 days a week, 48 weeks a year, with the suitcase being thrown in and out of a luggage hold almost every day, I got through 2 suitcases (and 6 years after changing career, I still use my second for holidays) I love these cases because: They have a hard shell, but are not too heavy compared to some… Read Full Review
Written on: 18/11/2009
thought i splurged unnecessarily when i got for myself one of those cabin size bags with a trolley you see everyone carrying these days.
damages - 170 quids. but very impressive looking - like it has a zipper across the length of the inside compartment where you can put your clothes inside, zip it and the rest of the bag becomes like a office bag - with space for laptop, files, documents etc etc... really handy.
And as i used it - found that the wheels were sooo smooth, the trolley dint get… Read Full Review
Written on: 13/08/2009
Purchased a Carlton Play 3-Piece Set recently. First time we used it several of the zipper pulls and inside tie-downs broke. Set was a complete disappointment. We've been "dealing" with Carlton since May and have not had a satisfactory resolution yet. I would absolutely not recomend this to anyone… Read Full Review
Written on: 28/05/2009 by christian71 (1 review written)
Loved my Carlton suitcase - bought a silver Eclipse case- first 4 wheel case I have had. It was so light, looked good and the 4 wheel factor I loved as so easy to move. It has a great design with lots of room. Also I paid £115 which was reasonable as the alternatives from others cost at least £170. The customer service in the shop was impressive.
They actually had a few cool cases which are well priced so impressed with this brand… Read Full Review
Written on: 18/11/2008 by lalanilraj (1 review written)
What I appreciate is the shape and texture which attracted a lot of admiring glares while in Heathrow. Since then I have started using Carlton Eclipse only while on business trips… Read Full Review
As rated by our community of reviewers
" Great but broken handle " Read More
" Avoid this useless company like the plague..... " Read More
Written by neiltemps
" Expansive and médiocre service " Read More
" Ignored! " Read More
Written by EllieDavorn
" Good value and helpful customer services " Read More