Antler Reviews - www.antler.co.uk

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Latest Reviews

“Excellent warranty”

Written on: 08/06/2016 by James929 (1 review written)

I bought a Mettis laptop bag from Antler's outlet in Cheshire back in 2014. Unfortunately after a year the front zip started to go and wouldn't mesh together. Unfortunately I'd long since tossed the original receipt so I rang up the shop to ask for a receipt. They were really helpful and found my receipt, took a picture of it with their phone and emailed it across to me. I then filled in the Antler warranty web form with 6 months remaining on the two year warranty and attached the photos… Read Full Review

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“Appalling Customer Service ”

Written on: 08/06/2016 by Camdenc305 (1 review written)

I ordered a cabin cas and when it hadn't arrived a week later I phoned Antler to chase up the order, I was told that she would look into it and phone me back. No phone call but an email to tell me my order had been cancelled as they were out of stock. So they have my money but I don't have my case, I just hope that my money is refunded swiftly. … Read Full Review

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“Ignored! ”

Written on: 31/03/2016 by EllieDavorn (1 review written)

I ordered three suitcases from Antler and one arrived damanged. I have emailed Antler over twelve times in three weeks and I have been ignored everytime. When I initally emailed to inform Antler of this they was fast at responding informing me to book a date in so they can swap the case which is great. From then on I have been ignored and taken two days off work for the cases to be swapped and no one has come. Nearlly a month on I am still chasing Antler and yet to receive a reponse. Avoid this… Read Full Review

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“Antler travel wallet”

Written on: 26/03/2016 by Mace37 (1 review written)

Bought Antler travel wallet a couple of years ago. Used it twice,stitching split. Sent photos, dimensions etc to Antler who asked for serial number it didn' have. They decided after some exchange of emails that wallets have no warranty. Should have bought cheap one,off market and thrown away… Read Full Review

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“Warranty claim dealt with well”

Written on: 19/03/2016

When we bought a Antler suitcase I was impressed with their 10 year warranty but cynically never expected that they would honour it. Our case had a problem with the wheels that basically fell apart. We made a claim having owned the case for 3 years and they have just sent a new case - we'd have been happy to just get the wheels to be honest. I was very impressed and will probably go out of my way to buy Antler again due to this. Claim process was simple too - just fill out the form… Read Full Review

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“Basically ignore the warranty”

Written on: 14/03/2016 by Classic207 (1 review written)

Been using Antler for more than 10 years. Bought a Compass Point Mega Decker Trolley Bag Navy. Wheel came off after one use. Called up customer service for warranty. They basically refused because they are claiming it was an accidental damage. I am claiming bad quality. A wheel should not come off this easily. We came to a deadlock so raised to Retail Ombudsman for help. They can determine the outcome. Do not buy this product or from Antler!! No such thing as a 10 year warranty. They always… Read Full Review

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“Antler Juno large 4 wheel spinner suitcase”

Written on: 05/03/2016 by Juliend1949 (1 review written)

I purchased 2 antler Juno large 4 wheeled spinner suitcases from John Lewis at a cost of £200., 02/01/2016. Used recently, on my return flight, after collecting my cases from the airport carousel, I noticed the black plastic Id name plate that was secured to the lid was broken. Have contacted Antler as I wanted to purchase a replacement, as it looks a mess on my new case. Customer services have informed me it is not possible as their repair department do not carry spares, the Juno case is… Read Full Review

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“Antler 10-year guarantee is worthless.”

Written on: 08/02/2016 by clivec2 (2 reviews written)

I bought a new Antler 4-wheel trolley case at John Lewis, for just under £100. I was impressed by the 10-year Antler guarantee. After 21 months, 2 of the 4 wheel bearings broke up while I was abroad. A local independent repair shop showed me a 3rd wheel was also breaking up. At my expense, they fixed 4 new "universal" type wheels on to keep me going. Back in the UK, my troubles really began when I tried to get genuine replacement wheels via the Antler guarantee. Atler went to great lengths… Read Full Review

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“terrible company ”

Written on: 03/10/2015 by JohnnyReynolds412 (1 review written)

This is a terrible company that I would not recommend anyone work for !! Let alone purchase from !! Used to work for this company and I definately would not recommend anyone to work for Antler !! You are overloaded with work, doing a role designated for 3 people on your own as they want to save money !!!!! There is no support from management at all and there alot of underlying bullying going on. Bullying is a big problem at this company yet they fail to do anything about and merely pretend it… Read Full Review

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“NEVER AGAIN DISGUSTED”

Written on: 15/07/2015

I recently bought a Antler case £82 medium colour white. I brought it on my travels and case was badly scored. I complained to the Comapany who adivised me this was not their fault as it was accidental damage!!! On their website describing this case this is exactly what they advertise *** REVELATION By Antler Luggage Suitcases Jude is our hero hard case, at the top end of the range. Available in the Revelation! brand monochrome colour palette and featuring our signature print, this… Read Full Review

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“Duolite disappointment. ”

Written on: 28/03/2015 by CiaraGoodwin (1 review written)

We own several Antler pieces of luggage and purchased 2 Duolite suitcases because they were very lightweight. Unfortunately the plastic reinforcement panels, which were inside the lining, shattered in both of them after only very few trips. We sent photos and receipts to Antler customer service and submitted a warranty claim. It took quite a few e-mails and some perseverance but Antler have honored their warranty. .Meanwhile our other Antler pieces are wearing very well… Read Full Review

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“Amazing Customer Service”

Written on: 11/02/2015 by Meloakridge (1 review written)

I purchased some Antler duo Light large suitcases 3 year ago. Overall I was happy with them except there was no side handle on the case which was a pain when lifting the case, but Antler did change the design was on later designs. The reason for my post is to compliment Antler on their amazing customer service when one of these suitcases broke. My son left for Australia in January 2015 with one of the cases and unfortunately soon after he arrived the case malfunctioned. The wheels were not… Read Full Review

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“Antler Duo Lite”

Written on: 03/01/2015 by mrholland (1 review written)

I brought 2 Antler Duo Lite large suit cases I was very pleased with them they were very light and easy to handle and came with 10year warranty but the after sales let Antler down the zip on one of the suit case broke I reported to Antler who said they could do any think with out a receipt which I could not supply as Antler knows they only produces this suit case 3 years ago so its under the 10years warranty although Antler know this they still insist of a receipt so its a same to produce a… Read Full Review

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“Surprised by great customer service!”

Written on: 28/10/2014 by burgesshill (1 review written)

We bought 2 Antler 4 wheel cases in June 2013. One was a large capacity hold case which we have used about 8 times with loads of 20kgs with no problems at all, indeed it has proved a lot more robust than previous similarly priced cases by different makers. The second case was a 4 wheeled cabin bag which we have only used about 5 times but were really pleased with until the carry handle came off when placing it in a luggage rack of the plane when only carrying 6kg. We filled out an on-line… Read Full Review

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“Broken Zip”

Written on: 25/10/2014 by baGrantham493 (1 review written)

The zip on my 3 year old Antler Liquis Spinner was damaged, I completed the Warranty Claim Form and 29 days later received confirmation that a Replacement had been sent out… Read Full Review

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“Broken handle and poor customer support”

Written on: 14/09/2014 by Maedl (1 review written)

I bought a cabin-size Antler Liquis suitcase two or three years ago and was happy with it until the retractable handle snapped while walking through the Padua train station. I finally got through to the customer service department after several failed emails that could not be delivered because of full mail boxes on their end. The reply was not helpful. I have to give a receipt or credit card statement before they will do anything. That is irritating l since my receipt is at home in The US and… Read Full Review

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“Still waiting to receive an answer regarding my claim”

Written on: 30/08/2014 by Mariannag233 (1 review written)

We have two pieces and both have different issues -none of which are a result of airline or our mishandling. It has now been 30 days and we have not received insomuch as an email regarding our claims. These are expensive suitcases and we really thought Antler would stand by their warranty and product. Very disappointed… Read Full Review

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“A Word of Caution”

Written on: 02/08/2014 by Doobie46 (1 review written)

Although after my first trip using my Antler luggage, I would have given it a 5 star review. After the second trip, I can only give it one star. It is very light and easy to use. However, after unpacking from the second trip, I noticed rattling without a clear idea of where the problem was. I unzipped the inner lining to discover the interior plastic support had completely shattered. I sent a warranty claim including pictures and description of the damage. A full week later, I got an… Read Full Review

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“horrible experience, cannot get through to them on the...”

Written on: 03/06/2014 by lvargova (1 review written)

horrible experience, cannot get through to them on the phone after trying for days… Read Full Review

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Bobat18's Response to lvargova's Review

Written on: 10/08/2014

We have had our Antler suitcase for many years. Two days ago, the extendable handle jammed while we were travelling in Vietnam. A part had broken inside the handle. I emailed the Australian distributor on a Saturday. The next day, On Sunday I received an email saying the part would be waiting for me when I arrived home. So we get exceptional service in Australia!

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“Rubbish customer service”

Written on: 23/04/2014 by syMcPherson382 (1 review written)

Purchased bag for hand luggage on a flight in January. Picked bag up by soft handle to put in the car (first time bag used) and handle came away from bag, obviously not stitched in properly. When I arrived back completed a claim form online and sent in. I waited nearly 2 weeks and nothing heard from Antler. I called them to be told take back to shop where I purchased it from. I explained I purchased it whilst on holiday in Nottinghamshire, over 2 hours away from home. They advised they would… Read Full Review

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Bobat18's Comment

Written on: 10/08/2014

We have had our Antler suitcase for many years. Two days ago, the extendable handle jammed while we were travelling in Vietnam. A part had broken inside the handle. I emailed the Australian distributor on a Saturday. The next day, On Sunday I received an email saying the part would be waiting for me when I arrived home. So we get exceptional service in Australia!

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