Antler Reviews - www.antler.co.uk

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Latest Reviews

★★☆☆☆
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“Broken handle and poor customer support”

Written on: 14/09/2014 by Maedl (1 review written)

I bought a cabin-size Antler Liquis suitcase two or three years ago and was happy with it until the retractable handle snapped while walking through the Padua train station. I finally got through to the customer service department after several failed emails that could not be delivered because of full mail boxes on their end. The reply was not helpful. I have to give a receipt or credit card statement before they will do anything. That is irritating l since my receipt is at home in The US and… Read Full Review

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★☆☆☆☆
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“Still waiting to receive an answer regarding my claim”

Written on: 30/08/2014 by Mariannag233 (1 review written)

We have two pieces and both have different issues -none of which are a result of airline or our mishandling. It has now been 30 days and we have not received insomuch as an email regarding our claims. These are expensive suitcases and we really thought Antler would stand by their warranty and product. Very disappointed… Read Full Review

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★☆☆☆☆
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“A Word of Caution”

Written on: 02/08/2014 by Doobie46 (1 review written)

Although after my first trip using my Antler luggage, I would have given it a 5 star review. After the second trip, I can only give it one star. It is very light and easy to use. However, after unpacking from the second trip, I noticed rattling without a clear idea of where the problem was. I unzipped the inner lining to discover the interior plastic support had completely shattered. I sent a warranty claim including pictures and description of the damage. A full week later, I got an… Read Full Review

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★☆☆☆☆
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“horrible experience, cannot get through to them on the...”

Written on: 03/06/2014 by lvargova (1 review written)

horrible experience, cannot get through to them on the phone after trying for days… Read Full Review

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Bobat18's Response to lvargova's Review

Written on: 10/08/2014

We have had our Antler suitcase for many years. Two days ago, the extendable handle jammed while we were travelling in Vietnam. A part had broken inside the handle. I emailed the Australian distributor on a Saturday. The next day, On Sunday I received an email saying the part would be waiting for me when I arrived home. So we get exceptional service in Australia!

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★☆☆☆☆
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“Rubbish customer service”

Written on: 23/04/2014 by syMcPherson382 (1 review written)

Purchased bag for hand luggage on a flight in January. Picked bag up by soft handle to put in the car (first time bag used) and handle came away from bag, obviously not stitched in properly. When I arrived back completed a claim form online and sent in. I waited nearly 2 weeks and nothing heard from Antler. I called them to be told take back to shop where I purchased it from. I explained I purchased it whilst on holiday in Nottinghamshire, over 2 hours away from home. They advised they would… Read Full Review

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Bobat18's Comment

Written on: 10/08/2014

We have had our Antler suitcase for many years. Two days ago, the extendable handle jammed while we were travelling in Vietnam. A part had broken inside the handle. I emailed the Australian distributor on a Saturday. The next day, On Sunday I received an email saying the part would be waiting for me when I arrived home. So we get exceptional service in Australia!

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★★★★★
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“Excellent Customer Service and Warranty”

Written on: 01/04/2014

I purchased the Litestream II Large Trolley Bag which sadly after three years developed a rip where the bag folds when it is not fully packed. I emailed customer services with a copy of my receipt and a photo of the damage and have been offered a choice of four excellent bags as a replacement. This is a fantastic warranty. I will miss my old bag though as it served me well… Read Full Review

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Cherylarmstrong1960's Comment

Written on: 01/04/2014

I wish the service I had reviewed was as good

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★★★★★
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“My son and me”

Written on: 18/03/2014 by Serranozd465 (1 review written)

I recently purchased an antler suitcase for my son who chose his own bright blue one , when it arrived he couldnt believe how light it was but also very strong , this is the first suitcase he has ever agreed to pull himself , he said it actually looked pretty cool which must say something , I bought a double decker holdall which proved practical , very tough and for a ski holiday the two storage areas were great as I used one for normal clothes and the lower one for ski gear … Read Full Review

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★★★★★
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“Excellent warranty - full replacement provided!”

Written on: 04/03/2014 by lkStephens152 (1 review written)

I can only speak from my own experience which has been a positive one. I purchased a hard shell cabin case in 2008 and it has lasted well but recently one of the zip handles broke away followed by the other shortly afterwards. I read these reviews online before submitting my warranty claim so i was cautious of what to expect despite the 7 year warranty. I submitted the claim including a picture of the damage and a copy of my receipt (i would urge everyone to keep this) on Friday 28th… Read Full Review

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★★★★★
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“EXCELLENT CUSTOMER SERVICE”

Written on: 20/02/2014

We purchased an Antler lightweight suitcase in January 2012 and on our third use in January 2014 the zip came apart. Approximately two weeks after contacting Antler we were sent a new suitcase. We are extremely happy with the service we received… Read Full Review

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★★☆☆☆
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“Worthless guarantees”

Written on: 23/11/2013

Bought news suitcases costing £140 each but only £70 in the sale. Used 3 times. On the first flight out one of the suitcases was damaged and the corner was bashed in. On the third trip the same suitcases arrived with one of the stands broken off. I have just spoken with the antler shop where I purchased and been advised that not covered by guarantee and that I should claim from baggage handlers. My attempts to suggest that this 8 month old suitcase was clearly not fit for purpose and should… Read Full Review

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★☆☆☆☆
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“Missing wheel makes suitcase landfill garbage!”

Written on: 20/11/2013 by Omathoma (1 review written)

My daughter travelled from Munich to Bahrain with two young children, delayed, very long day, arriving late at night. Suitcase arrived with one missing wheel, unfortunately due to tired children she did not report this until later. Antler Bury, Lancs are unable to provide a wheel for this suitcase as they no longer 'do repairs'! Suitcases arrive from Far East ready to sell! The suitcase is perfect, 2 years old, and for want of a wheel, useless. Sorry Antler I think you should offer a… Read Full Review

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Bobat18's Response to Omathoma's Review

Written on: 10/08/2014

We have had our Antler suitcase for many years. Two days ago, the extendable handle jammed while we were travelling in Vietnam. A part had broken inside the handle. I emailed the Australian distributor on a Saturday. The next day, On Sunday I received an email saying the part would be waiting for me when I arrived home. So we get exceptional service in Australia!

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★★★★★
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“First Class Service - they will make it right!”

Written on: 03/10/2013 by jamesalreadychosen (1 review written)

I flew BA Edinburgh to London a while ago and my bag was damaged. I was referred to Antler for the claim. I want to say the are First Class service; helpful on the phone, great range, great website, they were prepared to speed up delivery due to a trip i had planned, then replaced the suitcase when it wasn't quite as expected. Always contactable and got back to me with suggestions and helpful advice. Lovely products as well. That is a class of service which I'm sure BA are glad to be associated… Read Full Review

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★★★★★
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“Excellent professional service”

Written on: 12/04/2013 by mxu083 (1 review written)

I bought my suitcase 2 years ago and it had 7 years warranty. two weeks ago, I found out that rubber on wheel had worn out, I think because of the rough surface. I emailed antler customer service, then they asked me to send the receipt and photo showing the damage. they replied within 3 working days and replacement suitcase will be sent to my home address. I am overall satisfied and happy with antler customer service. Thanks antler… Read Full Review

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★★★★★
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“Excellent Customer Service”

Written on: 09/03/2013 by Jammyjim (1 review written)

Following helpful advice and assistance from Antler's customer service team, our two faulty suitcases were picked up by courier and our replacement suitcases arrived 10 days later Thank you Antler for your professional service… Read Full Review

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★★★★★
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“Amazing customer service!”

Written on: 07/11/2012

I was astonished at some of the negative comments on this site. When returning from holiday this year some stitching had come out of the zipped pocket on the front of my large suitcase. I was a little surprised at this as i never use those pockets unless to put in an odd receipt or similar. The case was over 4 years old and I surprised myself when I found the receipt and guarantee for 5 years.I telephoned the store where I purchased the case and they told me to contact Antler directly. This I… Read Full Review

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★★★☆☆
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“Not like for like replacement”

Written on: 16/09/2012

A loyal Antler supporter all my life, but disappointed with replacement offered for model 503045/04, damaged a week ago. On retrievel from the carousel at Gatwick, the handle mechanism was found to be completely smashed. I had taken the matching carry-on bag on board Customer Services at Gatwick said this model was no longer available. They ordered a substitute, which arrived promptly within 2 days, but lacked the useful features of the damaged case. In particular, there was no netting cover… Read Full Review

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★☆☆☆☆
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“7 Warranty is false”

Written on: 19/03/2012 by srapson69 (33 reviews written)

I bought a set of suitcases from Antler, the Campden-town range specifically to fit my car boot. After a year and only using them twice one of the case hinges just fell apart. I took the case back to the shop where I bought it with the receipt and the warranty. The case was sent away and Antler told the shop-we do not make the case anymore and e do not have any to replace it. That was three weeks ago. I now have to wait to see what Antler will offer as a voucher-that I can only spend in the… Read Full Review

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★★★☆☆
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“Try to get one repaired!!”

Written on: 16/12/2011 by ChristopherBenjamin (1 review written)

Nothing wrong with the case itself, only a year old, but some strong armed baggage handler managed to damage the retractable button on the handle. The mechanism should be easy to replace. I went on to the Antler website. There are only 5 authorised repair centres in the whole of the UK and Antler don't carry out in-house repairs. I contacted them by e-mail to see if I could buy the handle or retractable arm mechanism...so far no response. As I write this I am holding on the phone and have done… Read Full Review

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Jacjon's Response to ChristopherBenjamin's Review

Written on: 27/09/2012

yes i am up set with them , they have not reply .the last time i will buy an antla.

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Bobat18's Response to ChristopherBenjamin's Review

Written on: 10/08/2014

We have had our Antler suitcase for many years. Two days ago, the extendable handle jammed while we were travelling in Vietnam. A part had broken inside the handle. I emailed the Australian distributor on a Saturday. The next day, On Sunday I received an email saying the part would be waiting for me when I arrived home. So we get exceptional service in Australia!

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★★★★★
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“Absolutely amazing customer service”

Written on: 27/09/2011

I'm surprised at the other reviews here. I bought my suitcase at TK Maxx two years ago (cheaply) and the plastic hinge recently started to split. I didn't think I had any chance of getting a repair but my mother pushed me to try! I'm glad I did. I emailed Antler directly from their website and had a call from an extremely nice and helpful customer services lady. I explained that I had bought it from TK Maxx but she said that was fine. I emailed her photos of the damage, and also of the… Read Full Review

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★☆☆☆☆
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“Warranty ????”

Written on: 08/09/2011

Handle lock mechanism broke after first use. Was told that warranty only covers… Read Full Review

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Bobat18's Comment

Written on: 10/08/2014

We have had our Antler suitcase for many years. Two days ago, the extendable handle jammed while we were travelling in Vietnam. A part had broken inside the handle. I emailed the Australian distributor on a Saturday. The next day, On Sunday I received an email saying the part would be waiting for me when I arrived home. So we get exceptional service in Australia!

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