everbank internet banking www.everbank.com reviews | Watch This Item.

Average Ratings
Ease of Use	2.8/10
Value for Money	3.3/10
Reviewer Rating	2.5/10
Overall Rating	2.7/10

17% Recommended5 out of 30 Reviews

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30 Review Centre Everbank Internet Banking www.everbank.com Reviews

Full review by
Guest.
on 3rd Jul 2009

User Rating : 0
Respect : 0

Everbank Internet Banking is the absolute worst bank among the few dozen I have ever dealt with in my life. All sorts of fees are attached to the money market account, there's no interest rate info on the online account page (and they give you a ridiculous answer why it's not available), and they experience frequent technical problems (opting out of their emails doesn't work, alerts for me to view secure messages from them that don't exist). Money transfers in and out of the account take way longer than every other bank i've used to get finalized. The interest rate (which currently is not the best out there, by the way) is not worth the hassle !!
Guest's review and ratings | 116 words
Review by
Guest.
on 1st May 2009

User Rating : 2
Respect : 0
Although I've used Everbank Internet Banking three times now to finance a home purchase, I can say that I will not use them ever again due to poor customer service. Slow and unresponsive service makes them unattractive despite fairly good rates.
Guest's full review | 45 words
Review by
phs
on 9th Apr 2009

User Rating : 1
Respect : 0
Everbank should be NEVERBank. Wait until you close the account ...good luck getting you money with all the run around
phs's full review | 20 words
Review by
lin yehang
on 19th Feb 2009

User Rating : 2
Respect : 0
I applied Yield Pledge Money Market application in December 2008. It took around 4 weeks for EverBank to set up my account. Finally, EverBank e-mailed me on January 23, 2009 and said they would send the account welcome kit to me within approximately 1 week. Now, 26 days has passed, I still do not have the account welcome kit and check book. I feel that the service I've received from EverBank has been really terrible. I am thinking of closing this account, but I do not even known my account num ...
lin yehang's full review | 94 words
Review by
Guest.
expert review
on 22nd Jan 2009

User Rating : 10
Respect : 0
Pays good interest on basic accounts. Allows the small investor to hold foreign currency and gold without paying a storage fee for the gold. This bank isn't going to default or need the FDIC insurance it offers.
Guest's full review | 102 words
Review by
Guest.
on 7th Nov 2008

User Rating : 1
Respect : 0
Slow, slow, slow...... sent my info wrong address, told me my cheque was wrong, didn't send wire information. After two weeks cancelled application.... will move on with MY money.
Guest's full review | 46 words
Review by
myreviewid
on 21st Aug 2008

User Rating : 0
Respect : 0
It took about 4 weeks to establish the online money market account, setup a linked external account, and make an external funds transfer. If it didn't take only 5 days to do the same with Capital One Direct maybe I wouldn't be so frustrated. After 3 months I intend on withdrawing my money and closing the account.
myreviewid's full review | 63 words
Review by
Guest.
on 13th Aug 2008

User Rating : 10
Respect : 0
The interest rates are great currently at 4.75%. I think a lot of the negative comments are mostly about foreign investments and are dated from a year ago. I have had nothing but a positive rewarding experience so far with customer service and the attentitive attitude from the bank in general. Plus I checked their CAEL rating (Financial stability) and its more solid than most of the financial institutions out there. If you are looking for a place to set your finances to have your money work for ...
Guest's full review | 107 words
Review by
Guest.
on 29th May 2008

User Rating : 1
Respect : 0
Despite being an internet bank, many important transactions require a letter or fax. Overall, customer service is terrible. We had to make several calls to open up an account. Protocols for bank transactions didn't seem clear enough for me.
Guest's full review | 47 words
Review by
epeeist04
on 18th Mar 2008

User Rating : 7
Respect : 0
I opened a Everbank Internet Banking www.everbank.com checking account and then bought some "unallocated gold" through their world banking service. This went smoothly, if a little slowly. I did get all the documents they mailed (and they mailed a LOT of different envelopes). I then tried to buy more gold a few weeks later, couldn't find any info on how to do it online. Had to call. They took my order but it was over a week in executing. Maybe I am spoiled by fast execution in my stock acco ...
epeeist04's full review | 131 words
Review by
athakur
on 25th Jan 2008

User Rating : 0
Respect : 0
I submitted my mortgage application with the credit card that they ask for in the end. They sent me a confirmation that the loan was approved and a loan officer will call. No calls for 3 days. I call them to ask what was happening... they say the can't find my information.. After 3 days of calling they finally find my information. They never called me back even though they said they will call me in 15 min. After they found my information ... they said they cannot offer me the rate I locked on. ...
athakur's full review | 142 words
Review by
johnjohnj
on 19th Oct 2007

User Rating : 1
Respect : 0
Everbank - The phone operators helpfulness ends after the phone call ends. Promises to send inforamtion are not fulfilled. Each call back to Everbank is met with 'surprise!'. I just want to get my money returned.
johnjohnj's full review | 117 words
Review by
nancy nanney
on 8th Mar 2007

User Rating : 0
Respect : 0
I called Everbank Internet Banking at the end of January 2007 for my payment amount for February, because I had not received anything regarding a payment. After considerable time on the phone with people that did not have a clue as to what was going on, I was finally told that I would receive a payment statement in the middle of February for the March payment; nothing about the February payment. I finally got the statement at the end of February, only to discover that my loan was an "interest o ...
nancy nanney's full review | 181 words
Review by
todaytheworld
on 6th Feb 2007

User Rating : 1
Respect : 0
I have had a nightmare experience with them. I made a wire transfer to a company in India that I deal with regularly. They never completed the wire after 3 weeks. I finally recalled it. They still don't have it back in my account, and they refuse to make good on it , telling me I have to wait. Everbank Internet banking never had a SWIFT message. They keep giving me the run around, and I am currently out $4000. Their prices are high for any transactions, and they don't know what each depart ...
todaytheworld's full review | 217 words
Review by
cavenagh
on 4th Jan 2007

User Rating : 1
Respect : 0
Everbank claim a high Kiplinger's rating - it seems to me Kiplinger's should try actually holding an account with them. My experience suggests one would be much better off with a 'brick and mortar' bank that operates online, than this bank, which has been consistently poor in its treatment of this customer.
cavenagh's full review | 185 words
Review by
DrPepper2
on 29th Dec 2006

User Rating : 0
Respect : 0
I had accounts with them and got messed up by inaccurate account information when logging on. When I brought it to their attention, they just said that I should have read the statements that they sent in the mail. This was after Everbank gave me the runaround on the phone for an hour. The whole reason I got an internet bank was so that I could do everything online.
DrPepper2's full review | 76 words
Review by
hambike
on 9th Sep 2006

User Rating : 1
Respect : 0
It's been 18 days since they received my letter requesting my maturing CD be closed, and they still haven't even cut the check. I have called them 5 times; 3 separate times their customer support told me that the terms and conditions say they have 30 days to close an account. On the last call, I finally asked them to show me where in the terms and conditions it said that. I was immediately put on hold and then a supervisor came on the line and admitted that there was no such condition. When ...
hambike's full review | 132 words
Review by
RDelcambre
on 18th Aug 2006

User Rating : 3
Respect : 0
Everbank have held my money for 3+ weeks after a C/D matured and I closed my account as they instructed me to do. In essence, these folks have held my money and gotten use of it without paying me a dime. I recommend you deal with your local bank for these types of accounts, where you can have access to your money when you need it, and at least have a face to associate with if there are problems like this.
RDelcambre's full review | 101 words
Review by
prabhu11
on 23rd Jul 2006

User Rating : 1
Respect : 0
I had a credit for over $100,000 and at the end of one year maturity I requested the account be closed. The written notice was given 10 days prior to maturity. It took ever bank 12 days to close my account and this only happened after 3 phone calls. They then send the check by DHL ground which I receive after one week. In other words I feel they are using my money for free for one week. In summary I WOULD NOT RECCOMEND USING THEM.
prabhu11's full review | 85 words
Review by
mexikat
on 18th Feb 2006

User Rating : 5
Respect : 0
I am a long term Everbank customer. My first account was a CD, opened several years ago and closed after about a year with no problems. After that I opened a Freenet checking account, and recently, because my balance dropped, they began to charge a monthly fee for Bill Pay service, even though I have not ever paid a single bill from this account. At around the same time I attempted to open some additional CD's and sent the corresponding funds via registered mail. The post office tracking shows t ...
mexikat's full review | 178 words