Thomas Cook Airline Reviews

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Latest Reviews

★★★★★

“Absolutely Fabulous”

Written on: 25/06/2015 by crBenson1964 (1 review written)

We flew to Orlando from Manchester on June 4th returning June21st both flights in Premium Economy.The seats were huge and really comfortable with lots of leg room.The food was excellent.We all had slow roasted beef and it was the best airline meal ever.James Martin has created the menu and it shows.The service from the staff was superb nothing was too much trouble and they were pleasant not snooty like some i could name.The only problem was when we arrived at Orlando airport to check in to find… Read Full Review

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★★★★☆

“First Time used and very satified”

Written on: 11/06/2015 by Foxs313 (2 reviews written)

Just returned from return flight to Corfu with Thomas Cook and found everything to be OK as far as we were concerned. During flight the attendants seemed a bit unrganised, but just being a bit picky really as it was not a problem to us. I would use again… Read Full Review

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★★★☆☆

“Traveled to CanCun 9th May returned 23red May 2015. ...”

Written on: 02/06/2015 by Graysonv317 (1 review written)

Traveled to CanCun 9th May returned 23red May 2015. Outward flight configuration of plane changed extra legroom paid for was no longer. Phoned Thomas Cook 6 days before flight and was able to change seats this was possible because I looked at my booking saw seating had change. At airport people who had paid for extra legroom had to take what was allicated to them most people lost out. You have to pay for everything on board, water, drinks, snacks, earphones and to unpgrade TV & films what you… Read Full Review

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★★★☆☆

“Nightmare at Gatwick check-in with Thos.Cook Airlines”

Written on: 27/05/2015

First time we'd flown from Gatwick. Arrived at airport south terminal around 3.50a.m , to allow enough time for us (2 seniors)to check in for 6.10 departure plus other control/check points. Thought this would give us time to buy rolls/croissants before boarding. In arrivals hall TC Airlines had NOT ONE dedicated check-in desk for any of the outgoing flights. Instead, there were around 5 check-in desks, all of them handling ALL the different early morning flights at the same time. Chaos! The… Read Full Review

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★★☆☆☆

“NEVER AGAIN!”

Written on: 20/05/2015

They charged me over £100 to alter a mistake on a middle name I made when booking. They "lost" my suitcase for two weeks on return and I got nothing for the inconvenience - even though I had to buy things that I could not wait for. The leg room is so cramped compared to other planes and the service on board was terrible (as was the food)! All in all not a nice experience!… Read Full Review

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★☆☆☆☆

“flight from gran canaria”

Written on: 17/05/2015 by mattw6 (1 review written)

went to gran canaria in april and i had to pay extra to book the seats so me and my son could sit togethr.when we boarded we found they had allocated our seats to others so we were told to sit in the two nearest empty seats.when on my return i mentioned the fact that we didnt get our paid for seats i was told that as far as they were concerned we got our paid for seats although they didnt or couldnt check this they were very arrogant with their customer service i was never offered the money… Read Full Review

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★☆☆☆☆

“1”

Written on: 13/05/2015 by AlejandroSelf459 (1 review written)

(select convert(int,CHAR(65)))… Read Full Review

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★☆☆☆☆

“non refundable flight seats”

Written on: 12/05/2015 by Jeff114 (1 review written)

several months ago I booked four seats to travel from East midlands airport to Cyprus & return trip for Sept 2015 , unfortunately one of our party suddenly passed away last week when I contacted Thomas cook call centre I was told seats are 100% non refundable,in this circumstance I would have expected a full reegoryfund from any caring company obviously Thomas Cook do not fit into this cat… Read Full Review

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★★☆☆☆

“Not the best of flights”

Written on: 09/05/2015 by 379Kirby (1 review written)

Flight to Cuba in March.First flight with Thomas Cook and most definitely the last. For a supposedly refurbished plane the seats were very narrow and very uncomfortable even though the leg room was increased, We were fortunate in having seats together, other people had been separated even though they had checked in together.Food ok, but rip off prices for drinks and water. On the return night time flight we unfortunately had seats next to the toilets, we did not get much sleep with a continual… Read Full Review

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★☆☆☆☆

“Thomas Cook Airlines - NEVER AGAIN!”

Written on: 29/04/2015 by 22Clayton (1 review written)

My wife and I flew with Thomas Cook Airlines from Manchester to Varadero, Cuba, departing on 10th April 2015 and returning 24th April. We have flown with Thomas Cook Airlines several times over the years - NEVER AGAIN! We have noticed, over the last few years, the airlines practice of offering the opportunity to pre-allocate your seat by paying an additional charge. So we've waited for the airlines to start deliberately splitting couples and families up. It's started! At check-in at Manchester… Read Full Review

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★☆☆☆☆

“tunisa”

Written on: 24/03/2015 by carr1964 (1 review written)

Have also sent a review to gov.Co had 2 holidays for tunisia one I was able to change for £85pp next holiday in May but terrified to go was disappointed that I had lost £1000 in which holiday did change tragically since i original booked and according to your policies that if this did occur package holidays could change destination I will be seeking advice from other resources I will go pre booked holiday again this year and never travel through thomas cook again what a disappointed you… Read Full Review

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★☆☆☆☆

“tunisia travel concerns”

Written on: 21/03/2015 by Elisar348 (1 review written)

Have went with Thomas Cook on holiday for the past 3 year. this year I WAS going to Tunisia with family and friends... After the trouble there I contacted Thomas cook regarding my concerns was informed that if I cancel I would loose all money, Totally disgusted with them and will not travel through Thomas cook again, If any British have no alternative but to go to Tunisia and something does happen I hope Thomas Cook can live with this… Read Full Review

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★☆☆☆☆

“Well were do i start, first of all we travled to india...”

Written on: 16/03/2015 by Davenportwr156 (1 review written)

Well were do i start, first of all we travled to india from mancherster with thomas cook economy plus seat or should i say premium seat because thats what was wrote on the head rest covers , we had to pat for movies £4 each and also an extra £3 for head sets left my boots on the flight and was told i would never get the back our lugage had been payed for priorty and we never recivied this either infact our cases where last off the plane priorty my &@£)( well i usually travel to india with… Read Full Review

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★☆☆☆☆

“Worst airline in the world”

Written on: 03/03/2015 by Stephensmf179 (1 review written)

Terrible - took us to the wrong airport and then left us stranded there with no alternative transport provided or communications… Read Full Review

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★★★★★

“Thomas cook brilliant.”

Written on: 23/01/2015 by Shyanne492 (1 review written)

Our flight on 09.01.2015 Manchester to Barbados returning on 08.02.2015. At Manchester Airport the staff checked us in with friendliness and sent us off with our boarding cards without any problems, our flight with Thomas cook was terrific, the staff made you feel welcome and comfortable, the service was excellent and the food was very tasty, so we have only thanks for Thomas cook superb staff and flight. Thank you kindly. P & K Brda… Read Full Review

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★★★★★

“very surprised after all the negative reviews”

Written on: 21/01/2015 by JayvonBarton176 (1 review written)

I was dreading the flight booked with Thomas Cook but needn't have worried. we flew from Gatwick to Punta Cana on Dec 26th. the flight was on time, the seats are comfy, the food was fine but the staff were wonderful. they were chatty and happy, nothing was a problem, they were extremely helpful and accommodating. The in flight entertainment was on demand but you are able to upgrade for a few pounds which made the choice must larger. I would not have any worries next time and can definitely… Read Full Review

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Linda1966's Comment

Written on: 22/06/2015

Thanks for that was getting a little worried never been on a plain to scared so plucked up courage this year going to Tunisia ......then went I read all bad reviews
but I uselly make my own.mind up xx

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★☆☆☆☆

“Worst airline ”

Written on: 13/01/2015 by Wheeler163 (1 review written)

Packed like sardines, most uncomfortable flight and way too cramped. staff incorrectly checked boarding cards and allowed someone on with outbound instead of return ticket causing great confusion with seating and a delay. Other passengers were assisting individuals with luggage and when a passenger was sick. None of the stewards came near to help… Read Full Review

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★★★★★

“Never had problems”

Written on: 10/01/2015 by Cubanaca (1 review written)

I have never had any problems with thomas cook ,all depends on the airline you fly with as I have only ever booked my flights with them on cathy pacific,singapour ect , I have just lost 1.795.22 on travelshoppe and have now gone bk to thomas cook… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 30/12/2014 by etEaton467 (1 review written)

Couldn't believe that we had to pay for everything, even water on our flight of 9 plus hours to Cancun (and return). It was like an upmarket Ryan Air flight. Wouldn't fly with Thomas Wouldn't fly with Thomas Cook again. On a 9 hour flight to Cancun (and return), all drinks, including water, and snacks had to be paid for. Meals and transfer to the hotel had to be paid for separately even though it was a package deal. It felt like an upmarket Ryan Air flight !! … Read Full Review

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Doris89's Comment

Written on: 24/05/2015

We were flying back from The Gambia the cabin crew waited until we were in the air and then told us they had had a message to say that only 6 meals were put onto the aircraft, however you can purchase hot drinks and food.So we and other passages said we for have paid for a meal so provide us a hot drink and snack no no no mrs attitude said if you want anything to pay for it and ring Thomas cook when you get home.There attitude on board and there customer service were the worst ever awfull.We love The Gambia buy only Thomas cook fly there we didn't go this year as we said we would never fly with them again.

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★☆☆☆☆

“Terrible airline. Do not use ”

Written on: 26/12/2014 by Wise408 (1 review written)

Our flight was with Thomas Cook airlines going to Menorca. Our instructions were to arrive 45 mins prior to the flight. We arrived at the airport an hour and a half before the flight despite already checking in online and paying extra for pre bookable seats 2 days previously. When we got to the check in desk after a long queue, we were told to move aside and go and speak to the rep. The rep gave us a letter saying that the flight had been cancelled due to a technical fault and a smaller one had… Read Full Review

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