Thomas Cook Airline Reviews

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★★☆☆☆
1.8 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Latest Reviews

★★★★★

“Thomas cook brilliant.”

Written on: 23/01/2015 by Shyanne492 (1 review written)

Our flight on 09.01.2015 Manchester to Barbados returning on 08.02.2015. At Manchester Airport the staff checked us in with friendliness and sent us off with our boarding cards without any problems, our flight with Thomas cook was terrific, the staff made you feel welcome and comfortable, the service was excellent and the food was very tasty, so we have only thanks for Thomas cook superb staff and flight. Thank you kindly. P & K Brda… Read Full Review

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★★★★★

“very surprised after all the negative reviews”

Written on: 21/01/2015 by JayvonBarton176 (1 review written)

I was dreading the flight booked with Thomas Cook but needn't have worried. we flew from Gatwick to Punta Cana on Dec 26th. the flight was on time, the seats are comfy, the food was fine but the staff were wonderful. they were chatty and happy, nothing was a problem, they were extremely helpful and accommodating. The in flight entertainment was on demand but you are able to upgrade for a few pounds which made the choice must larger. I would not have any worries next time and can definitely… Read Full Review

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★☆☆☆☆

“Worst airline ”

Written on: 13/01/2015 by Wheeler163 (1 review written)

Packed like sardines, most uncomfortable flight and way too cramped. staff incorrectly checked boarding cards and allowed someone on with outbound instead of return ticket causing great confusion with seating and a delay. Other passengers were assisting individuals with luggage and when a passenger was sick. None of the stewards came near to help… Read Full Review

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★★★★★

“Never had problems”

Written on: 10/01/2015 by Cubanaca (1 review written)

I have never had any problems with thomas cook ,all depends on the airline you fly with as I have only ever booked my flights with them on cathy pacific,singapour ect , I have just lost 1.795.22 on travelshoppe and have now gone bk to thomas cook… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 30/12/2014 by etEaton467 (1 review written)

Couldn't believe that we had to pay for everything, even water on our flight of 9 plus hours to Cancun (and return). It was like an upmarket Ryan Air flight. Wouldn't fly with Thomas Wouldn't fly with Thomas Cook again. On a 9 hour flight to Cancun (and return), all drinks, including water, and snacks had to be paid for. Meals and transfer to the hotel had to be paid for separately even though it was a package deal. It felt like an upmarket Ryan Air flight !! … Read Full Review

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★☆☆☆☆

“Terrible airline. Do not use ”

Written on: 26/12/2014 by Wise408 (1 review written)

Our flight was with Thomas Cook airlines going to Menorca. Our instructions were to arrive 45 mins prior to the flight. We arrived at the airport an hour and a half before the flight despite already checking in online and paying extra for pre bookable seats 2 days previously. When we got to the check in desk after a long queue, we were told to move aside and go and speak to the rep. The rep gave us a letter saying that the flight had been cancelled due to a technical fault and a smaller one had… Read Full Review

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★☆☆☆☆

“Unhelpful”

Written on: 25/12/2014 by StephanyHarrington286 (1 review written)

My Fiancee and myself flew to Tenerife on 5 December. I forgot to pick up my glasses from my seat pocket. I realised this as soon as I passed through the immigration counter. There were no Thomas Cook representatives to be found at the baggage claim. As soon as I came out of the airport, I found TC representative and I asked them for help. Rep wasn't very interested in helping us and told us to speak to the ground force. Ground force staff told us that the cleaner didn't find my glasses in the… Read Full Review

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★☆☆☆☆

“Dont just book it! dont book with Thomas Cook! Terrible!”

Written on: 30/11/2014 by Thomas_Cook_Are_Terrible_Long_Haul (1 review written)

Complete false advertising for premium by Thomas Cook. I can honestly say that the only things you get as "added extras" are premium queue at check in & extra leg room seats, everything else advertised like boarding the aircraft first, free alcoholic drinks & complimentary snack, free headphones, cold towel/premium pack etc...were not received & when asked about these we were told that these are not part of premium? which it is on Thomas cook website & we were advised were at the time of… Read Full Review

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★☆☆☆☆

“dont fly long haul with Thomas Cooke”

Written on: 31/10/2014 by kevb56 (1 review written)

The staff at Cancun airport are nothing but liers,there was a group of 9 of us flying back to Manchester so we asked if we could sit together,we were told that we could and he booked us in saying thatwe were all together and to sort the boarding passes when we got through check in.Having got through check in we found out that we were split up all over the plane which is rubbish for a long haul flight,so we complained about this at the boarding gate and were told that there were 2 seats together… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 07/10/2014 by stevekguy (6 reviews written)

We've just flown TCX to Fuerteventura and it was the first time we had flown with this airline. What a diappointment, I am sorry to say. The first thing I noticed was that the legroom was appalling - knees jammed against the seat in front and I had a bad cramp in my left knee before long. Generally, the aircraft felt old and shabby and my wife's tray table was broken. Our return flight was with Easyjet and felt luxurious compared to this and it was cheaper! Aslo, we paid extra for the in… Read Full Review

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★☆☆☆☆

“rendition flight”

Written on: 24/09/2014 by Makailat283 (1 review written)

First I will start with my holiday to turkey. Absolutely great. Now the flight, omg. I had heard and read that rendition flights were illegal, well just put them on a TC flight for a few hrs and I guarantee anyone subjected to this will tell you anything you like just to get off I would. I had heard they had fitted space saver seats but never did I expect what I got. Nearly 4 hours of sitting in a totally upright position with barely any padding on the seat and limited leg room which I… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 13/09/2014 by Alia28 (1 review written)

Just got back from holiday in Orlando flying with Thomas cook never again, departing from Manchester there was no problem checking in or with seats it is when we got on the plane. On entering it looked like Easy jet long haul got to seats sat down you stick to them not much leg room still there was the entertainment to look forward to. Take off I see what's on? Rio 2 for kids and lots of old programs like Malcolm in the middle, Jamie's kitchen and something about a car give up and play on my… Read Full Review

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★★★★★

“great cabin crew”

Written on: 06/09/2014 by 205Garza (1 review written)

the plain was clean crew were great would recommend you to all… Read Full Review

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★☆☆☆☆

“thomas cook privalege lounge”

Written on: 25/08/2014

Had a very nice Thomas Cook holiday in Crete in july,but on our return to Herakion Airport,we paid extra to go to the Thomas Cook Privalege lounge at the airport,but what a let down it was very small there were not enough seats people were standing the food was very little if you could get some,were not given any information,dont waste your money… Read Full Review

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★★★☆☆

“Take it or leave it...”

Written on: 20/08/2014

We have just returned from a weeks holiday to Santorini which was perfect. The flights were okay however I think there are some areas of improvement to make the experience better. The drinks service is plentiful and the food on offer looked okay however just after the safety announcement prior to take-off, we were all told that intolerable behaviour will not be tolerated. Nothing provoked this announcement, it just sounded part of the script they have to read however it made us feel like a… Read Full Review

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★★☆☆☆

“Very cramped seats”

Written on: 17/08/2014 by janieg2 (1 review written)

I think this is the worst airline I have flown with for seat space, I am a thin 5' 10" female so okay I am quite tall, but after seeing reviews on here I booked an aisle seat so I could stretch my legs out when the trolley had gone past. It was tatty and there were tears in the back of the seat infront of me. The staff were excellent however… Read Full Review

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★☆☆☆☆

“Second class service”

Written on: 15/08/2014 by Roderick347 (1 review written)

We traveled to palma on a return with Thomas cook flights, we arrived in plenty of time at the airport on august 10 to fly home,we booked our flights on line, when we got to the airport ,we showed the Thomas cook girl ,our tickets .we then was put into a crowd waiting awaiting for ,to show our documents,people who had tickets not from on line were put in different rows,with no crowds,when we showed our documents we were told we only had ten minutes before check out closed,we were treated like… Read Full Review

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★☆☆☆☆

“Depressing ! ”

Written on: 12/08/2014

Cramped seating and I am 5 foot 10 inch and 12stone .... Anyone bigger and heavier would know about it even more ! , scruffy and worn seats with broken seat rest handle , obviously a dated airplane that had not been maintained inside . airline crew were miserable compared to many other airlines I have flown with . glad it was only just over a 3 hour flight to Greece but already I was not looking forward to the return flight !!! Over all was a depressing experience… Read Full Review

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★☆☆☆☆

“Thomas Cook (lack of) service centre”

Written on: 07/08/2014 by Robertnz (1 review written)

I made a horrible mistake in booking with Thomas Cook. I made a silly mistake in a passenger name spelling was happy to pay for it to be corrected and no way to do it on line. Rang TC was told Expedia had to correct it. Expedia correctly told me TC had to change it and it took 90 minutes on an expensive phone line and 70 pounds to finally correct the mistake. Apart from gouging 70 pounds for something that should be allowed to correct on line, the ignorance of the help line staff is absolutely… Read Full Review

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★☆☆☆☆

“Jam them in”

Written on: 01/08/2014

Just returned from Lanzarote on TCX3047. What a nightmare journey. Knees hitting seat in front. No entertainment unless you buy headphones. I had the joy earlier this year of flying to Dubai with Emirates. 30Kg hold and 10kg hand luggage. Top class free entertainment,free comfort pack with blanket, pillow, headphones and food and drink. Whats happened to our holiday airlines? Old clapped out 757's and nothing for nothing. I hope and pray that some day Emirates will commence flying from UK… Read Full Review

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