Thomas Cook Airline Reviews

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  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★★☆☆☆

“NEVER AGAIN!”

Written on: 20/05/2015

They charged me over £100 to alter a mistake on a middle name I made when booking. They "lost" my suitcase for two weeks on return and I got nothing for the inconvenience - even though I had to buy things that I could not wait for. The leg room is so cramped compared to other planes and the service on board was terrible (as was the food)! All in all not a nice experience!… Read Full Review

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★☆☆☆☆

“flight from gran canaria”

Written on: 17/05/2015 by mattw6 (1 review written)

went to gran canaria in april and i had to pay extra to book the seats so me and my son could sit togethr.when we boarded we found they had allocated our seats to others so we were told to sit in the two nearest empty seats.when on my return i mentioned the fact that we didnt get our paid for seats i was told that as far as they were concerned we got our paid for seats although they didnt or couldnt check this they were very arrogant with their customer service i was never offered the money… Read Full Review

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★☆☆☆☆

“1”

Written on: 13/05/2015 by AlejandroSelf459 (1 review written)

(select convert(int,CHAR(65)))… Read Full Review

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★☆☆☆☆

“non refundable flight seats”

Written on: 12/05/2015 by Jeff114 (1 review written)

several months ago I booked four seats to travel from East midlands airport to Cyprus & return trip for Sept 2015 , unfortunately one of our party suddenly passed away last week when I contacted Thomas cook call centre I was told seats are 100% non refundable,in this circumstance I would have expected a full reegoryfund from any caring company obviously Thomas Cook do not fit into this cat… Read Full Review

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★★☆☆☆

“Not the best of flights”

Written on: 09/05/2015 by 379Kirby (1 review written)

Flight to Cuba in March.First flight with Thomas Cook and most definitely the last. For a supposedly refurbished plane the seats were very narrow and very uncomfortable even though the leg room was increased, We were fortunate in having seats together, other people had been separated even though they had checked in together.Food ok, but rip off prices for drinks and water. On the return night time flight we unfortunately had seats next to the toilets, we did not get much sleep with a continual… Read Full Review

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★☆☆☆☆

“Thomas Cook Airlines - NEVER AGAIN!”

Written on: 29/04/2015 by 22Clayton (1 review written)

My wife and I flew with Thomas Cook Airlines from Manchester to Varadero, Cuba, departing on 10th April 2015 and returning 24th April. We have flown with Thomas Cook Airlines several times over the years - NEVER AGAIN! We have noticed, over the last few years, the airlines practice of offering the opportunity to pre-allocate your seat by paying an additional charge. So we've waited for the airlines to start deliberately splitting couples and families up. It's started! At check-in at Manchester… Read Full Review

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★☆☆☆☆

“tunisa”

Written on: 24/03/2015 by carr1964 (1 review written)

Have also sent a review to gov.Co had 2 holidays for tunisia one I was able to change for £85pp next holiday in May but terrified to go was disappointed that I had lost £1000 in which holiday did change tragically since i original booked and according to your policies that if this did occur package holidays could change destination I will be seeking advice from other resources I will go pre booked holiday again this year and never travel through thomas cook again what a disappointed you… Read Full Review

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★☆☆☆☆

“tunisia travel concerns”

Written on: 21/03/2015 by Elisar348 (1 review written)

Have went with Thomas Cook on holiday for the past 3 year. this year I WAS going to Tunisia with family and friends... After the trouble there I contacted Thomas cook regarding my concerns was informed that if I cancel I would loose all money, Totally disgusted with them and will not travel through Thomas cook again, If any British have no alternative but to go to Tunisia and something does happen I hope Thomas Cook can live with this… Read Full Review

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★☆☆☆☆

“Well were do i start, first of all we travled to india...”

Written on: 16/03/2015 by Davenportwr156 (1 review written)

Well were do i start, first of all we travled to india from mancherster with thomas cook economy plus seat or should i say premium seat because thats what was wrote on the head rest covers , we had to pat for movies £4 each and also an extra £3 for head sets left my boots on the flight and was told i would never get the back our lugage had been payed for priorty and we never recivied this either infact our cases where last off the plane priorty my &@£)( well i usually travel to india with… Read Full Review

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★☆☆☆☆

“Worst airline in the world”

Written on: 03/03/2015 by Stephensmf179 (1 review written)

Terrible - took us to the wrong airport and then left us stranded there with no alternative transport provided or communications… Read Full Review

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★★★★★

“Thomas cook brilliant.”

Written on: 23/01/2015 by Shyanne492 (1 review written)

Our flight on 09.01.2015 Manchester to Barbados returning on 08.02.2015. At Manchester Airport the staff checked us in with friendliness and sent us off with our boarding cards without any problems, our flight with Thomas cook was terrific, the staff made you feel welcome and comfortable, the service was excellent and the food was very tasty, so we have only thanks for Thomas cook superb staff and flight. Thank you kindly. P & K Brda… Read Full Review

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★★★★★

“very surprised after all the negative reviews”

Written on: 21/01/2015 by JayvonBarton176 (1 review written)

I was dreading the flight booked with Thomas Cook but needn't have worried. we flew from Gatwick to Punta Cana on Dec 26th. the flight was on time, the seats are comfy, the food was fine but the staff were wonderful. they were chatty and happy, nothing was a problem, they were extremely helpful and accommodating. The in flight entertainment was on demand but you are able to upgrade for a few pounds which made the choice must larger. I would not have any worries next time and can definitely… Read Full Review

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★☆☆☆☆

“Worst airline ”

Written on: 13/01/2015 by Wheeler163 (1 review written)

Packed like sardines, most uncomfortable flight and way too cramped. staff incorrectly checked boarding cards and allowed someone on with outbound instead of return ticket causing great confusion with seating and a delay. Other passengers were assisting individuals with luggage and when a passenger was sick. None of the stewards came near to help… Read Full Review

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★★★★★

“Never had problems”

Written on: 10/01/2015 by Cubanaca (1 review written)

I have never had any problems with thomas cook ,all depends on the airline you fly with as I have only ever booked my flights with them on cathy pacific,singapour ect , I have just lost 1.795.22 on travelshoppe and have now gone bk to thomas cook… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 30/12/2014 by etEaton467 (1 review written)

Couldn't believe that we had to pay for everything, even water on our flight of 9 plus hours to Cancun (and return). It was like an upmarket Ryan Air flight. Wouldn't fly with Thomas Wouldn't fly with Thomas Cook again. On a 9 hour flight to Cancun (and return), all drinks, including water, and snacks had to be paid for. Meals and transfer to the hotel had to be paid for separately even though it was a package deal. It felt like an upmarket Ryan Air flight !! … Read Full Review

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★☆☆☆☆

“Terrible airline. Do not use ”

Written on: 26/12/2014 by Wise408 (1 review written)

Our flight was with Thomas Cook airlines going to Menorca. Our instructions were to arrive 45 mins prior to the flight. We arrived at the airport an hour and a half before the flight despite already checking in online and paying extra for pre bookable seats 2 days previously. When we got to the check in desk after a long queue, we were told to move aside and go and speak to the rep. The rep gave us a letter saying that the flight had been cancelled due to a technical fault and a smaller one had… Read Full Review

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★☆☆☆☆

“Unhelpful”

Written on: 25/12/2014 by StephanyHarrington286 (1 review written)

My Fiancee and myself flew to Tenerife on 5 December. I forgot to pick up my glasses from my seat pocket. I realised this as soon as I passed through the immigration counter. There were no Thomas Cook representatives to be found at the baggage claim. As soon as I came out of the airport, I found TC representative and I asked them for help. Rep wasn't very interested in helping us and told us to speak to the ground force. Ground force staff told us that the cleaner didn't find my glasses in the… Read Full Review

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★☆☆☆☆

“Dont just book it! dont book with Thomas Cook! Terrible!”

Written on: 30/11/2014 by Thomas_Cook_Are_Terrible_Long_Haul (1 review written)

Complete false advertising for premium by Thomas Cook. I can honestly say that the only things you get as "added extras" are premium queue at check in & extra leg room seats, everything else advertised like boarding the aircraft first, free alcoholic drinks & complimentary snack, free headphones, cold towel/premium pack etc...were not received & when asked about these we were told that these are not part of premium? which it is on Thomas cook website & we were advised were at the time of… Read Full Review

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★☆☆☆☆

“dont fly long haul with Thomas Cooke”

Written on: 31/10/2014 by kevb56 (1 review written)

The staff at Cancun airport are nothing but liers,there was a group of 9 of us flying back to Manchester so we asked if we could sit together,we were told that we could and he booked us in saying thatwe were all together and to sort the boarding passes when we got through check in.Having got through check in we found out that we were split up all over the plane which is rubbish for a long haul flight,so we complained about this at the boarding gate and were told that there were 2 seats together… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 07/10/2014 by stevekguy (6 reviews written)

We've just flown TCX to Fuerteventura and it was the first time we had flown with this airline. What a diappointment, I am sorry to say. The first thing I noticed was that the legroom was appalling - knees jammed against the seat in front and I had a bad cramp in my left knee before long. Generally, the aircraft felt old and shabby and my wife's tray table was broken. Our return flight was with Easyjet and felt luxurious compared to this and it was cheaper! Aslo, we paid extra for the in… Read Full Review

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