Thomas Cook Airline Reviews
Latest Reviews
★☆☆☆☆
“Selling your Seat”
Written on: 23/05/2013
Hi Just got back from Cuba, great holiday except for the flight to and from. We paid for extra legroom seats and found they had sold them again and the second purchasers got preference. No help from cabin crew on way back and spent the nine and half hours cramped into seats with no leg room at all. There were others on the same flights that this had happened to and we are taking it up with ATOL and ABTA. If you sold something twice and told the first person that they could not have what you... (read more)
★★☆☆☆
“Planes in need of refurbishing”
Written on: 20/05/2013
We flew MAN/ORL on 25/04/13 and decided to treat ourselves to premier seats both ways,what a joke.It certainly wasnt a treat,the seats are old and worn and very uncomfortable,my tv didnt work either way and to add insult to injury,the seats that werent booked on the way out were given free to passengers,we had paid over £100 each and werent very pleased.In fairness,the staff were great but would definitely not book premier again.It was all a big let down. (read more)
★☆☆☆☆
“Never Again”
Written on: 16/05/2013
I flew from Doncaster to Tunisia on the 5th of May. The flight was 2 hours late taking off. No explanation until on board, this was given by the Captain. The seats were very cramped and I am only 5 foot tall. The only male steward, was so rude to me he should be sacked. I am 74 and used to being treated with respect. I gave the crew a written complaint, but it obviously was not handed in. Have tried phoning to complain, but after 10 minutes gave up waiting.Not what I would expect from a... (read more)
Kittykat04941's Comment
Written on: 16/05/2013
Don't fly this airline again. AND when you make the reservations have the travel agency ask if Electronic Cigarette are allowed. If not, Tell them them find an airline that will allow them......Also request an aisle seat. You are paying good money....... This company is not good.
Reply to this comment
Cynthiarood's Comment
Written on: 16/05/2013
Thanks for your comment, I will not fly Thomas Cook again I did request an aisle and that was where I sat 4th row. Everyone around me was in agreement with me. Hey ho we live and learn the hard way...
Reply to this comment
★☆☆☆☆
“Bad holiday experience”
Written on: 07/05/2013 by Kia121 (1 review written)
Thomas cook is an absolute joke, flew with the, to cancan and was delayed for over 28 hours both ways. Wrote to customer relations and heard nothing. I then called the customer relations department and argued that I was entitled to compensation. I heard back saying I was however 2 months on I still have not received a cheque that they promised me. I keep calling everyday and they keep telling me it was sent out yesterday. The company are a absolute joke and the people are just as bad. Nobody... (read more)
★★☆☆☆
“PAY or GO ”
Written on: 07/05/2013
Coming home from our Thompson's Holiday 17 April From Fuereventura , we had a three hour delay, before we booked in we had a nice meal at the Airport, and almost spent up our remaining Euros. On booking in we were 4kg overweight 2KG per case. This was a charge of 18Euros per Kilo. Ok our fault. Unfortunately we had not enough Euros left. so we paid in £, we had to pay £72 why? I objected . and said this was an overpayment. They said "then take your baggage off" or pay. What option did... (read more)
★★★★★
“what brilliant crew”
Written on: 03/05/2013 by mo-jeff (1 review written)
Returned back from mexico on the 23/4/2013 with Thomas Cook and i must say the cabin crew were the best we have ever had on all the flights we have been on .I stayed at the Royal in cancun and got food poisoning we were dreading the flight home as we felt so ill.But i must say the staff were brilliant with me offered to make me an ice pack up to cool me down and gave me plenty of water to drink and ice in a cup.They were all very friendly and kept saying are you ok do you need anything they... (read more)
★★☆☆☆
“most uncomfortable long haul ever”
Written on: 02/05/2013
flew man-orlando april 23rd seats 1A and 1B old shabby dirty lap tray was covered in old food the tvs werent the best nor was the entertainment watched one film then turned it off no footrests which would have been nice i ached all over by the time i arrived flight home April 30th seats 2A & B legroom was less tvs in back of the chair in front didnt work properly again in need of a good clean and overhaul the seat in front the leather was peeling off and covered in what looked like... (read more)
★★★★☆
“Building work”
Written on: 25/04/2013
Staying at club alpina marmaris just has a letter and email saying building work is going on at the next hotel commodore eliteas far as we know this isn't in that resort can somebody from Thomas cook tell us what's going on (read more)
★☆☆☆☆
“1hr 25 minutes on hold!”
Written on: 15/04/2013
I called you today to request Special Assistance for a flight we are booked on in the summer and I was waiting for 1hour and 25 minutes before I gave up and found an e-mail address to send my request to. That call cost me £5.10 and I didn't even get through. Do they just not pick up the phone or are they really that busy they keep people waiting for so long? (read more)
★☆☆☆☆
“Gatwick to Goa”
Written on: 28/03/2013 by Gavinrobertduffy (1 review written)
Anyone that was TCX318 from gatwick to goa on the 20th of November 2012 could they get Intouch with me please reguarding the delay, my email adress is gavinrobertduffy@gmail.com as the more evidence we have that we were on the flight the more compensation will be issued!! I look forward to hearing from you!! One good point about the airline, the food is amazing!! Bad point, staff are rude!! (read more)
See next 10 reviews
Showing 1 - 10 of 447 Reviews
★☆☆☆☆
“Were we just unlucky?”
Written on: 28/03/2013
Flew to Las Palmas Gran Canaria with Thomas Cook on the 18th March from Bristol. Checked in and made our way through security. An announcement requested that I return to the check in desks whereupon I was informed that the seats had been double booked and could I confirm pre booking of these seats. I had my confirmation with me and retained my seats. The other couple were allocated identical seats two rows back. So why did I have to return to Check in and go back through security for a... (read more)
★☆☆☆☆
“flight from hell”
Written on: 18/03/2013
27 hour delay, plane was 3 hours from Cuba when we had to head back to the UK due to a fault in the plane, closer to our holiday destination than home. No entertainment working for the first flight, and was offered £50 off another thomas cook holiday? No compensation. Staff had very poor communication, we wasn't told we were heading back to the uk until we were a couple of hours away. Food was awful ran out of choice, weren't offered drinks for the first few hours of being on the plane. Had... (read more)
★☆☆☆☆
“Booking seats”
Written on: 17/03/2013 by wysie588 (1 review written)
Recently went on a holiday to Mexico using Thomas cook. Reserved our seats going out and coming back. Payed £40. Got proof of purchase and seat allocation e mail. On way back , found that my wife and I were not sitting together. Lengthy discussions took place at Cancun airport showing check in staff my e mail but to no avail. No joy on plane with cabin crew. You can imagine the distress this put us under ! Complained to Thomas Cook and asked for compensation . After numerous e mails they... (read more)
Charlietranter's Response to wysie588's Review
Written on: 21/05/2013
Likewise, My wife and me paid for extra legroom seats to and from Cuba ie 9.5 hrs. Even though they sent a confirmation e-mail we did not get the seats we had paid for. They had sold them again. The flight assistant on the way back tried to blame the Cuban check in staff saying that they did not know what they were doing then backtracked when we told him the same happened at Manchester. Still taking this matter up as we only got back yesterday. At six foot two inches tall and around eighteen stone I did not have a comfortable flight either way
Reply to this comment
Wysie588's reply to Charlietranter's Comment
Written on: 21/05/2013
Good luck on your complaint !
Reply to this comment
★☆☆☆☆
“FLIGHT DELAYS TO GOA TOO REGULAR TO BE EXTRAORDINARY”
Written on: 16/03/2013 by PAULFATGU168LJ (1 review written)
MY FLIGHT WAS DELAYED 4.5 HOURS TCX318. HAVING TO GO TO COURT. ON THOMAS COOK WEBSITE GET SATISFACTION A PASSENGER ON THE INBOUND FLIGHT RELAYED INFORMATION ON WHY THE DELAY HAPPENED. ONE CANNOT CONTACT OTHER PASSENGERS VIA THE THOMAS COOK WEB SITE. I WROTE A COMMENT ASKING THE PASSENGER TO CONTACT ME WHICH WOULD HELP MY CASE BUT THOMAS COOK DELETED IT!!!!!. I WOULD URGE ALL DELAYED PASSENGERS TO KEEP ALL INFORMATION RELAYED TO THEM & EXCHANGE NAMES/ADDRESSES TO SEE IF EXCUSES AGREE. IT... (read more)
Roba108's Response to PAULFATGU168LJ's Review
Written on: 03/04/2013
Your claiming over £1000 for a 4.5 hour delay! Wow! Must have seemed a very long delay to you! Just means everyone will end up paying more form there flights/holidays. Nice one !
Reply to this comment
★★☆☆☆
“I dont think we caught them at their best”
Written on: 16/02/2013
Thomas Cook airlines delayed us for 30 hours going out and a further 24 hours coming home is this a world record? Gatwick to Cancun and return. They are looking into this matter for me and I have every confidence it will be sorted to our satisfaction and their previous good reputation will be restored. (read more)
111Ka's Comment
Written on: 16/02/2013
Dream On! TC have one of the worst records for delay compensation payment in the industry. Monarch Airlines are currently head of the list with TC not far behind ~ if you want to view some of reasons from disgruntled passengers take a look at MSE (MoneySavingExpert forum pages) - I hope I am wrong and your confidence is rewarded.
Reply to this comment
★☆☆☆☆
“Money grabbing”
Written on: 11/02/2013
I have not even flown with Thomas Cook yet but have already decided I will never use them again. I booked through Travel Republic which gave me 2days in which to state any changes or mistakes. One of the passengers was down as a Mr instead of Mrs which we notified within the time. I have now been told that to change to a Mrs (one letter) I will have to pay £40. I have checked terms and conditions that state any changes must be made within 14 days or charges will be made (obviously... (read more)
★☆☆☆☆
“Treat you worse than cattle”
Written on: 24/01/2013 by maghater (1 review written)
Delayed for eight hours out of Mallorca last June. Spent the time in a half finished departure lounge with very few facilities, given a staggering 5 Euros worth of vouchers. Have been fobbed off for m onths. Took my case up with Spanish equiv. of CAA, investigated my claim, for compensation under EU 261/2004 and found in my favour. TC still refusing to pay out, have started legal proceedings in county court. Would avoid dealing with them at all cost, give me a choice between a Thomas Cook... (read more)
Delayed's Response to maghater's Review
Written on: 24/01/2013
TC and Monarch are both resisting paying the legitimate claims and the CAA and the Courts should take action to stop them. I suggest anyone who is fobbed off with the EXTRAORDINARY CIRCUMSTANCES wording when there is technical problem with the aircraft should voice their objection on the various social media sites (facebook/twitter) - until these firms are shamed and their passenger numbers effected they will continue to bully their (paying) customers.
Reply to this comment
★☆☆☆☆
“Larnaca - London Gatwick 15.08.12 TCX1017 Delay...”
Written on: 17/01/2013
My TC flight was delayed for over 8 hrs from Larnaca. Initially various reasons were given for delay, all passengers very extremely annoyed due to lack of info and updates received. Upon arrival at Gatwick received a letter (only when requested for insurance purposes) stating that the flight was delayed due to 'unforeseen operationally significant defect'. TC customer rep could NOT explain what the defect was. Have been claiming compensation since. Before 23rd October 2012 (before the... (read more)
Maghater's Comment
Written on: 24/01/2013
They will fight you, deny it, drag it out, but do your research (CAA) will help, and also a good forum on moneysaving expert.com, but sounds like you are entitled to 400 Euros per passenger compensation to me
Reply to this comment
Uktraveller2's Comment
Written on: 25/01/2013
I'm awaiting a response from the National Enforcement Body in Cyprus-Department of Civil Aviation and I'll take it from there. Let us know whether you succeeded in the County Court with your claim.
Reply to this comment
★☆☆☆☆
“Awful customer service”
Written on: 08/01/2013
Average wait times to call center 15/20 minutes plus. Had to try three times over two days to get through. They are clearly using poor customer service to make money on a premium rate number. Charged £40 for correcting minor typo in name. Seats/service very poor for the price. Left my mum abandoned at destination with no assistance which had been arranged. Don't use this airline if you possibly can. (read more)
★☆☆☆☆
“Manchester to Paphos 16.10.12 TCX2026 Delay Compensation”
Written on: 02/01/2013 by bgwuser (1 review written)
I have now had final outcome letter from TC denying compensation citing "extraordinary" technical problem but failing to disclose exact cause or why standby aircraft was not requested sooner. Flightstats website proves that TC knew of problem prior to 0124hrs when they changed departure time from 0700 to 0900. We were not given any of the regulated assistance until 5 hours after our scheduled departure when we had to queue for an hour to get a £10 food voucher. We eventually took off at at... (read more)
Maghater's Response to bgwuser's Review
Written on: 24/01/2013
Don't believe a word they tell you, under EU 261/2004, you are entitled to 400 Euros each compensation, unless the airline can prove the delay was down to "extraordinary circumstances". The CAA has a list of what these circumstances are, and mainly involve weather, civil unrest etc., and not technical issues. Fight the beggars, if you don't fancy that, there are several online solicitors that will take such cases on on a no win no pay scheme. Good luck
Reply to this comment
Bgwuser's reply to Maghater's Comment
Written on: 17/03/2013
Still fighting and using www.moneysavingexpert.com forum (delayed flight compensation Thomas Cook only) as point of reference and contact with other passengers.
Reply to this comment
Maghater's reply to Bgwuser's Comment
Written on: 18/03/2013
Yea still fighting, actually waiting for a court case, still think they will settle before that. Just been checking MSE web page, and TC are starting to pay the odd claim, so fingers crossed. Cant see how they can deny your claim
Reply to this comment
Uktraveller2's Response to bgwuser's Review
Written on: 06/03/2013
A couple has been awarded compensation of £687 after their flight was delayed in the first implementation of a landmark European court ruling at the end of January 2013.
[Name removed] sued Thomas Cook after his flight in October 2009 from Tenerife to East Midlands Airport was 22 hours late.
His claim was rejected by the airline, which said that technical difficulties meant the flight was cancelled for reasons beyond its control, but a district judge awarded him and his wife damages.
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 447 Reviews
★☆☆☆☆
“Don't Thomas Cook it - better dealing with Captain Hook it”
Written on: 26/12/2012 by hazeljohnston (1 review written)
Pirates of the flight market! Travelled to Tenerife and on our return flight 29 Oct 2012 we once again experienced a problem with our extra legroom seats having been sold at the airport despite us having paperwork clearly stating our seats. We were not the only ones to experience this on the flight and we have been e-mailing and writing since then to try to get our money back for incompenence again. The crew from Belfast said it was the worst flight for seating problems and that they would... (read more)
★☆☆☆☆
“delayed luggage and no response from customer service”
Written on: 20/12/2012 by gowithsomeoneelse
Arrived back to Gatwick from Tunisia, after watching cases go around and around for more than an hour my wife's case arrived mine didn't. Spent further 90 minutes filling in forms and was told my case was sitting at the airport in Tunisia still and it would be delivered to me within 2 days. I rang there premium rate number as instructed the day it was supposed to be delivered to be told I would have the missing case by 1730 that day. Guess what? it didn't arrive.When I rang to complain again... (read more)
Hazeljohnston's Response to gowithsomeoneelse's Review
Written on: 26/12/2012
Don't hold your breath for a satisfactory response. Travelled to Tenerife and on our return flight 29 Oct 2012 we once again experienced a problem with our extra legroom seats having been sold at the airport despite us having paperwork clearly stating our seats. We were not the only ones to experience this on the flight and we have been e-mailing and writing since then to try to get our money back for incompenence again. The crew from Belfast said it was the worst flight for seating problems and that they would submit a report. To date letters have been posted recorded delivery to two Thomas Cook addresses - no reply or acknowledgement - e-mails have been sent - these have been acknowledged - .still been no refund, explanation or apology. Furthermore, they sent an e-mail requesting more information and clearly no report was available from their staff as they should have been aware who had experienced problems - this problem was also clearly stated on our Customer Survey completed in flight - obviously not read or taken on board. If you were on this flight No. TCX3349 to Glasgow please respond and advise if you have had any response to your complaint. We did not get the seats we were issued with at the check-in desk either as the couple who had booked them refused to move to their new allocation. An excellent way to end a holiday and to start an overnight flight. At end of tether and feel Thomas Cook should not get away with treating customers in this manner considering you pay good money well in advance and do not get the seats or service. Unfortunately, they operate main holiday routes but this is not an excuse for them to offer bad service and to ignore complaints without refunding customers. Unfortunately we had already booked our holiday for 2013 prior to this flight and would dearly like to cancel except we will be the ones loosing out as we have already paid for our flights and extra leg room seats - laugh now!!! Please ensure you turn up as soon as the flight gates open so no one can buy your seats and same on your return journey - they will sell them at the desk. We need to stop giving them the business and then they will loose out - no customer service at all.
Reply to this comment
★★☆☆☆
“Only 5Kgs of hand luggage even Ryanair gives you more ”
Written on: 21/11/2012
Thomas cook have taken on the budget airlines and can now give you less of everything for your money.they make Easyjet and Ryanair look like luxury Airlines.Ony thing good about them is the price but you have to spend a lot of time avoiding all the little extras they try to add on. (read more)
★☆☆☆☆
“Avoid this airline at all cost”
Written on: 16/11/2012
Seats are atrocious and a health hazard. Risk of DVT due to severe lack of space - virtually impossible to do any movement whilst in the seat to reduce risk of DVT.Cannot reach life jacket as the seat in front is too close to allow you to bend forwards.. Staff unhelpful. Response to complaint merely says they comply with CAA minimum standards. No interest in passengers other than to make profit. Unable to full deploy table as the seat in front is too close. REPEAT - DO NOT USE THIS AIRLINE... (read more)
★☆☆☆☆
“No Help From Thomas Cook ”
Written on: 16/11/2012
We were due to leave Aberdeen on 20/09/12 at 1855 but were delayed for 22 hours. After boarding the plane we were told there was a fault that would be repaired then told it needed a part that was in Manchester and would take two hours to arrive, after the two hours we were then told the plane was fixed and told to line up again then told the plane was cancelled due to another fault, (that was the last we saw of any Thomas Cook staff) we were told by serviair staff to collect our bags and... (read more)
Delayed's Comment
Written on: 16/11/2012
Presume you received compensation - if not it sounds like you are entitled to same. You don't mention where you were flying to as (distance) this will have a bearing on the level of compensation you receive. Unfortunately TC seem to be the worst airline to deal with in terms of them 'paying up' - along with Ryanair which may mean you will need to go to Court to resolve. Any action will require tenacity and patience.
Reply to this comment
Allan4667's Comment
Written on: 25/01/2013
we were flying to Dalaman, we did write to TC but got a standard letter saying they did all they could. we will write to CAA. hopefully they can help us.
Reply to this comment
Delayed's Comment
Written on: 29/01/2013
The CAA are likely to confirm you are entitled to compensation however they do not have the power to force TC to make payment. The CAA are inundated with requests for their support/assistance and it will takes weeks for a reply however this should be your first action. It may be that you have to go to Court to obtain payment however the CAA comment will enforce your case. I mentioned in my last comment that TC and Ryanair are rejecting any (legitimate) claim ~ Monarch are now following suit and are now getting the reputation of being the worst of the bunch.
Reply to this comment
Maghater's Comment
Written on: 24/01/2013
Certainly would appear to be entitled to flight delay compensation. Google EU 261/2004 and look on the CAAs webpage. I don't like big companies that do not admit to their liabilities, sounds like an open and shut for compensation to me, push it, don't let them get away with it
Reply to this comment
★☆☆☆☆
“Help please”
Written on: 14/11/2012 by bflat (1 review written)
We are due to fly with tc in feb 2013 and the reviews Are scaring me. I have pre booked our 2 seats and paid for them, not extra leg room ones just window seat one, what is the chance of the flight being delayed, and us getting the seats we have paid for. Any help will be appreciated . (read more)
111Ka's Response to bflat's Review
Written on: 15/11/2012
The majority of budget airline's flights are on time and you get the seats you selected. Few people who have a smooth, easy, on-time flight post and review whereas passengers who face disruption/delay etc will often post as the airlines, particularly budget ones, could not care less. The latest ECJ ruling regading delays may well make the airlines take more notice as compensation levels are quite severe however they are already putting obstacles in the way of legitimate claimants. So the damning reviews you read on here are from (rightfully) disgruntled passengers ~ hopefully (and there is a good chance) you will not be in that category.
Reply to this comment
Bflat's reply to 111Ka's Comment
Written on: 15/11/2012
Thank you for your reply, to be honest I did wonder if it was as you say, when you take into account how many flights and travellers pass a day, I suppose a few bad reviews is acceptable, but thank you for making me feel better .
Reply to this comment
Traveller1952's Response to bflat's Review
Written on: 16/11/2012
Suggest you cancel - I would not use this airline at any price
Reply to this comment
Tricia33's Response to bflat's Review
Written on: 17/11/2012
If airlines could look into a crystal ball for flight delays how sweet life would be! If you have prebooked seats then you should receive these. As for delays, there are various reasons for these - weather, technical (which are done for your safety), crew out of hours etc. It costs airlines money to have delays, so they are not done lightly. Hopefully you will have no problems and I have always found Thomas Cook a good airline to fly with and had no delays.
Reply to this comment
Hazeljohnston's Response to bflat's Review
Written on: 26/12/2012
Travelled to Tenerife and on our return flight 29 Oct 2012 we once again experienced a problem with our extra legroom seats having been sold at the airport despite us having paperwork clearly stating our seats. We were not the only ones to experience this on the flight and we have been e-mailing and writing since then to try to get our money back for incompenence again. The crew from Belfast said it was the worst flight for seating problems and that they would submit a report. To date letters have been posted recorded delivery to two Thomas Cook addresses - no reply or acknowledgement - e-mails have been sent - these have been acknowledged - .still been no refund, explanation or apology. If you were on this flight No. TCX3349 to Glasgow please respond and advise if you have had any response to your complaint. We did not get the seats we were issued with at the check-in desk either as the couple who had booked them refused to move to their new allocation. An excellent way to end a holiday and to start an overnight flight. At end of tether and feel Thomas Cook should not get away with treating customers in this manner considering you pay good money well in advance and do not get the seats or service. Unfortunately, they operate main holiday routes but this is not an excuse for them to offer bad service and to ignore complaints without refunding customers. Unfortunately we had already booked our holiday for 2013 and would dearly like to cancel except we will be the ones loosing out as we have already paid for our flights and extra leg room seats - laugh now!!! Please ensure you turn up as soon as the flight gates open so no one can buy your seats and same on your return journey - they will sell them at the desk. We need to stop giving them the business and then they will loose out - no customer service at all.
Reply to this comment
Maghater's Response to bflat's Review
Written on: 24/01/2013
get a copy of "know your rights", a pamphlet you can download at www. caa.co.uk/passengerrights, chances are that the flight will be ok, but helps to be prepared,
Reply to this comment
★☆☆☆☆
“Thomas Cook Airlines - the lowest of the low”
Written on: 13/11/2012
We were appalled to experience the standard of flight that we experienced on our recent trip to Dalaman, Turkey from Stansted. Firstly, there was a delay boarding which, to be fair, can happen at any time. However, when we then sat on the hot and airless aircraft for two and a half hours while engineers carried out running repairs to the aircraft, described flippantly by the (Australian?) voice from the flightdeck as unnecessary repairs to the landing equipment involving screwing on... (read more)
★☆☆☆☆
“flight delay compensation”
Written on: 07/11/2012 by mikewat (2 reviews written)
Got delayed on thomas cook flight tcx2026 to pathos 16.oct.2012.Should have deperted 7.00am finaly took off 3.00pm with thomson airlines.To any fellow passengers you can now claim compensation under eu ruling of 23rd oct 2012 for delays over three hours and this can be quite a consiberal amount.For further information go to martin lewis money expert site. (read more)
Delayed's Response to mikewat's Review
Written on: 07/11/2012
The flight delay must be as a result of a technical problem with the aircraft. In addition you will probably have to have either your boarding card or booking confirmation. Even then TC will put obstacles in your way and don't forget delay time will be calculated with regard to your arrival not take off time. With TC it is likely you will have to go to Court to resolve as they will not just pay up when you write. In conclusion you will have to fight for your comensation.
Reply to this comment
Mikewat's reply to Delayed's Comment
Written on: 08/11/2012
Were you delayed also.
Reply to this comment
111Ka's reply to Mikewat's Comment
Written on: 08/11/2012
No delayed acts for a Company who pursue claims against airlines and even with the latest ECJ ruling and the information on the website the chances of getting compensation are remote and it is highly likely that Court action will be required. Unfortunately comment indicates that this is just a simple letter writing task whereas in reality there are likely to be Court costs involved with no guarantee whatsoever of compensation.
Reply to this comment
Mikewat's reply to 111Ka's Comment
Written on: 12/11/2012
Do you work for thomas cook.
Reply to this comment
111Ka's reply to Mikewat's Comment
Written on: 14/11/2012
No I happen to work in delayed's office. Our main concern is that people who are delayed (due to technical reasons and over 3 hours) think the airlines are going to just roll over and pay out as the ML website would seem to suggest - there is a strong possibility you (and others) will have to go to Court to claim any compensation.
Reply to this comment
Mikewat's reply to 111Ka's Comment
Written on: 14/11/2012
So you think that people who have worked hard all year and saved for a well deserved holiday should roll over and accept a poor and disgustingly poor service and loss of nearly a days holidayYou seem to forget that your livelyhood depends on the customers booking with these airlines and will cease to do so if they carry on as they are doing,then you will not have to be concerned about people thinking that airlines like thomas cook will have to roll over as you put it
Reply to this comment
Delayed's reply to Mikewat's Comment
Written on: 15/11/2012
You have (totally) misinterpreted my post! I depend upon and support people who the airlines are trying to fob off by not paying their due compensation if it is due to a technical problem with an aircraft which leads to a delay in excess of 3 hours. No one should ever have to accept a sub-standard service whether it be from an airline or any other 'outlet'. I do not rely on people booking with these airlines - my concern however is that whatever the 'law' says the airlines do not accept the wording and they will put every obstacle in a passengers way to put them off claiming their rights. As I said the ML website seems to suggest that when you have a delay you write to the airline and they send you a compensation cheque > nothing is further from the truth. You have a delay and a legitimate claim and the liklihood (realism here) is that you will have to go to Court (particularly with the likes of TC) to get what is due to you. Mikewat please re-read my posts as I am on your side but you don't appear to comprehend that!
Reply to this comment
Bgwuser's reply to Delayed's Comment
Written on: 02/01/2013
Was on this flight and have final outcome letter from TC denying compensation so I have referred it to the CAA as the regulating authority. TC are citing "extraordinary" clause but refuse fail to disclose exact nature of technical problem or why they took so long to summon standby aircraft. CAA should be able to get these answers. Flightstats website shows that TC were arear of delay prior to 0124hrs when they changed departure time.
If CAA rule that delay could have been avoided or mitigated I will proceed to small claims court as I have legal cover on my household insurance.
Reply to this comment
Maghater's Response to mikewat's Review
Written on: 24/01/2013
Push it , they are a terrible company to deal with, that has only hardened my resolve, have started legal proceedings against them. If you don't fancy doing that, there are solicitors firms that will do it for you, don't charge, but take a chunk of your compensation. Go for it
Reply to this comment
Mikewat's reply to Maghater's Comment
Written on: 31/03/2013
Finally received due compensation for fight delay and for meals not supplied. I believe they now have to compensate every one on that flight.
Reply to this comment
★☆☆☆☆
“Flight to Antalya 15 10. 12”
Written on: 06/11/2012 by TyClyd
As with several other flights to Antalya this year our flight was subject to a lengthy delay. Due to leave at 11 25 on checking in we were informed there would be delay because of "routine maintenance" told to wait in departure lounge and await news at 1 30 no news came through at that time none until protest at customer service desk plane then due to leave until after 6 eventually left at 7 30 arriving some 8 hours late. Inadequate customer care now pursuing claim for compensation pursuant... (read more)
Delayed's Response to TyClyd's Review
Written on: 06/11/2012
You should seek an explaination for the delay from TC (say it is required for insurance purposes) ~ TC will put all obstacles in your way so likely you may need to go via money claim on-line.
Reply to this comment
Maghater's Response to TyClyd's Review
Written on: 24/01/2013
Sound like a man (or woman) after my own heart. TC are a shower, am in middle of court action against them, it has been like pushing a bit of string uphillwith your nose dealing with them, plenty of help online though, so would advise everyone affected to claim their legal entitlement. . And yes it would be nice to see them go bust. (only after I have got me compensation though )
Reply to this comment
★☆☆☆☆
“NEVER AGAIN WITH THOMAS COOK!”
Written on: 03/11/2012 by christinesmith21
Just had a really relaxing holiday in Tenerife until friday 16th oct. on return journey. We were delayed for 11hrs and 43mins with no representation at all from Thomas Cook staff, received two meal vouchers 1 for 10euros and later on another 8euros. We had to just keep an eye on the departure board as we were left to fend for ourselves, we were just abandoned there by thomas Cook staff, lots of people had young children. Eventually an Avion airline arrived (after first going to stansted to... (read more)
Delayed's Response to christinesmith21's Review
Written on: 04/11/2012
Delayed for longer than 3 hours > if due to aircraft technical problem you are entitled to 400€ per passenger compensation. Until such time as people robustly challenge the airlines and seek their due compensation the airlines will continue to hand out low value vouchers/fob people off and generally not bother about delays.
Reply to this comment
Mikewat's Response to christinesmith21's Review
Written on: 07/11/2012
Sorry consiberal should read considerable.
Reply to this comment
Maghater's Response to christinesmith21's Review
Written on: 24/01/2013
never mind not booking with them, get active and chase the compensation you and your party are entitled to
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 447 Reviews
★★★★☆
“No major problems”
Written on: 30/10/2012
After reading all these reviews here I was quite scared I booked with Thomas Cook. We flew to Cyprus from Birmingham on the 30th of Sept coming back 7th of October. Booked through an agent but holiday package was with Thomas Cook. I had to phone Thomas Cook to book a special sports equipment bag. That was dealt with very quick and cheaper than I thought it would be. I thought the staff at Birmingham airport was very bad. They asked me to prove I booked the extra luggage, well for sure you... (read more)
★☆☆☆☆
“cut the cost.”
Written on: 26/10/2012
why do we as the passenger have to get a printed copy ov the E ticket. Im all for saveing the enviroment but i think you as a company are takeing this to the extreame next youll ve asking us to take our own toilet roll on board. Not happy wobt be useibg thommas cook agin. (read more)
Tricia33's Comment
Written on: 17/11/2012
Your printed e ticket saves time on check in and has your unique booking reference on it as well as your names and any special requests. It also has some specific information regarding your destination and terms and conditions.
Reply to this comment
★☆☆☆☆
“Wont fly again with Thomas Cook”
Written on: 26/10/2012
On way out from Glasgw to Tenerife we had to make an emergency landing in Manchester excuse was co pilot taken ill. I have now read in the papers that a flight from Dalaman the day before landed and then some of the passangers had to evacuate via the chutes as smoke detected in cabin. A lady sitting near the front of the plane said she could see smoke coming from the engine so i reckon we were on the same plane that had to be evacuated the day before and the co pilot was an excuse. Coming... (read more)
Maghater's Comment
Written on: 24/01/2013
Sounds like you should be entitled to compensation under EU 261/2004, check with CAA, and check out the moneysavingexpert website, there is a forum dedicated to Eu flight compensation with some good advice
Reply to this comment
★☆☆☆☆
“Worst Airline ever”
Written on: 23/10/2012 by laroche (1 review written)
Flew from Dominican Republic to Manchester on Thursday 18th October 2012 on flight TCX 127 landed at 9am Friday morning at Manchester The female cabin crew were totally obnoxious, bad mannered, uncaring,no regard for people,s feelings, ignored seat call signs for well over 30 minutes We queued at the top of the stairs leading to the toilets and one of the cabin crew (female) just pushed past my friend and never even said "excuse me" On the flight outwards to Dominica there was no inflight... (read more)
★☆☆☆☆
“5hr 40min delay glasgow-antalya”
Written on: 21/10/2012
After reading through most of the reviews on here, looks as though 5 hour delays are a common theme with Thomas cook, mines a 5 and half hour delay...with a miserable £6 for an apology. Hoping the rest of the holiday will be fine. I'll know not to use Thomas cook again, like a simple apology and £6 is going to make me come back. Especially if this is a common occurrence. Get your act together TC. (read more)
Delayed's Comment
Written on: 21/10/2012
You should post the reason for your delay (technical problem with aircraft?) as you may well be entitled to 400€ per person compensation.
Reply to this comment
Maghater's Comment
Written on: 24/01/2013
Sue them delayed over 3 hours you should be entitled to 400 Euros each, don't let them fob you off with "technical issues" go for it
Reply to this comment
★☆☆☆☆
“try to avoid!”
Written on: 19/10/2012
After booking our holiday to Rhodes with Thomas Cook on-line, I paid for the option to choose our seats. What a waste of time and money as a week before departure, they changed the aircraft. I received no notification and found out by pure chance.This meant our chosen seat numbers no longer responded to extra legroom seats. After a 50 minute phone call to try and sort it out and being passed from one department to another,I was informed all the extra legroom seats had now been taken. On... (read more)
Delayed's Comment
Written on: 19/10/2012
If delay was due to technical problems (or possibly in your case cancellation) then you may be entited to compensation. You should Google Sturgeon and go from there - with tenacity!
Reply to this comment
Disilusioned's Comment
Written on: 22/10/2012
Thank you for the advice, I will give it a go!
Reply to this comment
★☆☆☆☆
“Bad Delay and Information from Thomas Cook!”
Written on: 17/10/2012 by Julie91 (1 review written)
Just got back from Cyprus, should have been here at 17.25 yesterday, but unfortunately, thanks to Thomas Cook, arrived at Manchester Airport at 01.30 this morning! We were checking in at Paphos only to be told that the outward bound flight hadn't actually left Manchester yet! About seven and a half hours later, a Thomson flight arrived to take us home, the pilot told us that the Thomas Cook plane had not been released from maintenance on time and they had had to search out a replacement... (read more)
Mikewat's Response to Julie91's Review
Written on: 07/11/2012
We were on the outgoing thomas cook (thomson) flight should have taken off at 7.00am took off at 3.00pm 8 hour delay.you can now claim compensation under the new eu ruling of 23rd oct 2012 for more info go to martin lewis money expert site.
Reply to this comment
Julie91's reply to Mikewat's Comment
Written on: 08/11/2012
Thanks for the reply Mikewat, will definitely be taking a look at that! Hope you are successful in your claim too!
Reply to this comment
★☆☆☆☆
“Worst airline I have ever flown with”
Written on: 16/10/2012
Just returned from Tenerife on a Thomas Cook flight and it was a miserable experience. Setting off from Gatwick we were hit with a £60 'fine' for being just a few pounds overweight with our hand-held luggage. In the air the seats were cramped, nothing was free, food that you could buy was largely inedible. But worse was to come. At Tenerife South airport our plane was delayed by six hours as were all other Thomas Cook flights that afternoon to Edinburgh, Glasgow, Bristol etc. The pilot made... (read more)
Delayed's Comment
Written on: 16/10/2012
Suggest you read this review if you wish to seek compensation and delay was due to a technical problem with the aircraft .....
http://www.reviewcentre.com/Airline-Reviews/Thomas-Cook-Airline-review_1702389
Reply to this comment
Tricia33's Comment
Written on: 17/11/2012
I think you will find your ticket informs you of the weight allowance for hand luggage.
Reply to this comment
★☆☆☆☆
“shocking.”
Written on: 12/10/2012
flew with thomas cook on the 24 9 12 to dalaman in turky. sat down for the first half hour. then had to stand up for most of the time as my back was killing me due to having no leg room. had to see a doctor in turky to get pain killers seats may be ok if your 2 foot tall or dont have legs. would not rate this airline. (read more)
★☆☆☆☆
“Long Haul to Orlando - Terrible!”
Written on: 09/10/2012 by i-wanna-be- (1 review written)
Flew to Orlando on the 21st September 2012 from London Gatwick. The seats were too small and the aicraft was far to hot which made it an extremely uncomfortable flight. Entertainment was outdated and constantly repeated. Cabin crew were extremely miserable and unhelpful. I wouldn't recommend that anyone fly with Thomas Cook!!!! You're better off paying the extra money and travelling with a REAL airline.. (read more)
See next 10 reviews
Showing 31 - 40 of 447 Reviews
★☆☆☆☆
“NEVER USE THOMAS COOK AGAIN”
Written on: 09/10/2012
WENT TO FLORIDA ON THE 20TH SEPTEMBER FLEW WITH THOMAS COOK AIRLINES FLIGHT TCX 414 FROM MANCHESTER THE CABIN CREW WERE THE MOST IGNORANT, ARROGANT, UNHELPFULL AND UNCARING I HAVE EVER COME ACROSS AND THAT IS WHY I WILL NEVER BOOK AN HOLIDAY WITH THOMAS COOK OR FLY WITH THOMAS COOK AIRLINES AGAIN. WE WERE A PARTY OF 11 AND WE ALL CAME TO THE SAME CONCLUSION BEWARE. (read more)
★☆☆☆☆
“DELAYS”
Written on: 06/10/2012 by davidroymills
5 HOURS DELAY GOING TO TURKY AND 3 HOURS COMEING BACK WOULD NEVER FLY WIIH THOMAS COOK AGAIN (read more)
Delayed's Response to davidroymills's Review
Written on: 07/10/2012
If delay was due to a technical problem with the plane you may well be entitled to compensation if ECJ hearing (Google Sturgeon) on October 23rd goes as expected.
Reply to this comment
★☆☆☆☆
“never again”
Written on: 05/10/2012 by Trev.knight (2 reviews written)
Thomas Cook...never ever again, the worst comany i have ever dealt with flown with complete joke, no wonder they are going bust 5 hour delay no communication....never again. (read more)
Delayed's Response to Trev.knight's Review
Written on: 06/10/2012
You should obtain statement from TC as to reasons for delay. If it was due to a technical problem with the aircraft you may be entitled to compensation dependant upon the ECJ hearing on October 23rd. Any person seeking comensation will need to pursue their claim with vigour as the airlines are not just going to pay out without a 'fight'.
Reply to this comment
Trev.knight's Response to Trev.knight's Review
Written on: 08/10/2012
The best way to hurt a company like Thomas Cook who dont give a damn is to spread the word about how bad they are and stop others being damaged by them. Going through more trauma trying to get compensation is a no go for me, telling everybody i know about this god forsaken company i will make my mission.
Reply to this comment
111Ka's Response to Trev.knight's Review
Written on: 09/10/2012
I think all airlines will have to improve once the ECJ ruling (Sturgeon hearing) is released on October 23rd. Assuming your delay was due to technical problems the airline should be paying you 400€ per person and up to 600€ if trans-atlantic. Delayed is correct ~ the more people that push for their rights the more liklihood ALL airlines will improve. Whilst you may spread the word regarding your (bad) experience with TC others may find them acceptable/good plus for most routes there are not a lot of alternatives so whilst someone may not like a particular airline they are often stuck with them. The only way TC etc will improve is that if they do not do so they will eventually go out of business as they will not be able to finance their bad service.
Reply to this comment
★☆☆☆☆
“cramped is not the word”
Written on: 01/10/2012 by Amandaeddy
Just returned from a holiday in Hurghada with Thomas Cook. Holiday was fantastic but the flight was dreadful the most cramped aeroplane I have ever travelled in. No legroom and the seat in front of you was just inches away, seat width was fine but pitch was in humane. People look for a holiday experience but you do not get it on these flights, service and food was fine but Thomas Cook need to learn that people will be put off traveling with them in what amounts to the cattle class of the... (read more)
★☆☆☆☆
“Delayed?”
Written on: 01/10/2012 by Delayed (3 reviews written)
Seems to me that the passengers on this flight should look into expected ECJ decision on 23rd October (Sturgeon hearing) .... A Thomas Cook Boeing 757-200, registration G-JMCD performing flight MT-2312 from Manchester,EN (UK) to Alicante,SP (Spain), was climbing through FL140 out of Manchester's runway 23L when the crew donned their oxygen masks, declared PAN reporting fumes in the cockpit and returned to Manchester for a safe landing on runway 23R about 17 minutes later. A replacement... (read more)
★☆☆☆☆
“Antalya Flight 24/09/2012”
Written on: 26/09/2012 by ChrisandJulie (1 review written)
I was also on this flight. after returning to Manchester 14.5 hours late, I asked a friend who works there if the aircraft was grounded with a technical problem. I was informed that the aircraft had in fact been despatched elsewhere due to over subscription(more lies from T.C). I contacted them by telephone yesterday quoting (EC) 261/2004 regulation as advised on the letter that was given to us by Thomas Cook staff at Antalya. After ages on the phone I was advised that Thomas Cook do not... (read more)
Delayed's Response to ChrisandJulie's Review
Written on: 26/09/2012
The ECJ will hand down its ruling in the cases challenging its previous Sturgeon judgement entitling passengers to compensation for delays which were caused by an aircraft technical problem in excess of 3 hours on Tuesday 23rd October. If your delay was due to a technical problem then TC will have to compensate however they are not going to give in easily and in the fullness of time you may have to go via the small claims procedure. Your first point of call should be to ask TC for a written explaination of why the delay occured - they are duty bound to provide this if they have no already done so. A holding letter to TC (pending stayed Sturgeon case) should then follow. You don't really need to 'stand together' as only individuals can claim.
Reply to this comment
Chrisandjulie's Response to ChrisandJulie's Review
Written on: 27/09/2012
Thanks for the advice. I have filled out TCs online form. Still awaiting reply. Will contact them and ask for written explanation as per your Suggestion.
Thanks again.
Reply to this comment
Delayed's Response to ChrisandJulie's Review
Written on: 27/09/2012
If and when you receive a response from TC you should ensure the delay is reported as being due to technical problems. You should then write to TC (proof of sending from the PO) and quote your date/flight number/total delay and set out the amount required (based upon Sturgeon) due to the delay (over 3 hours) and the distance involved.
Reply to this comment
Chrisandjulie's Response to ChrisandJulie's Review
Written on: 28/09/2012
Thanks again. Will follow procedure as suggested. Still awaiting response from TC.
Reply to this comment
Chrisandjulie's Response to ChrisandJulie's Review
Written on: 04/10/2012
Finally had a reply from TC
Thank you for writing to us about your holiday and I am sorry to hear that your flight was delayed. Tour Operators and airlines do work very hard to ensure flights leave on time, however, factors outside of our control can occasionally affect departure times. Some common examples are weather conditions, technical problems or the sheer volume of air traffic. I am pleased to say that Thomas Cook have one of the best on-time performance records, and only a very small percentage of our flights are delayed beyond 15 minutes. We know how upsetting delays can be which is why we do our best to look after all of our customers and provide up to date information. However, the amount of information we can provide does depend on the reason for the delay. Where a technical fault or bad weather is the cause, it may not always be immediately apparent as to when the fault can be repaired, or when the weather will clear. Information can therefore change. I appreciate this is frustrating for our customers, and we do all we can to give accurate updates when they are available to us. All customers are also protected by the new Air Passenger Rights obligations, which were introduced in 2004. This dictates what welfare arrangements the airline have to make available if delays extend beyond a certain period. Full details of these Rights are displayed around the airport terminal buildings, and I can see that these were complied with.
Unfortunately, there is no provision within legislation within the Airline Industry to make compensation payments if a flight is delayed. It is because of this that Insurance Companies usually make some provision within their policies. I would, therefore, recommend that you contact them to see if cover is available. I would like to thank you for taking the time and trouble to write to us. Your opinions and suggestions will be used as part of our review procedures in the hope that we can improve on our handling of delays.
Yours sincerely
Customer Relations Team
Customer Relations Executive
Still not happy..........What now?
Reply to this comment
Delayed's Response to ChrisandJulie's Review
Written on: 11/10/2012
Typical response from the airline. As I have said on other posts you have to be determined if you want to seek the compensation you are rightfully due. You could go to a claim company on a no win no fee basis but as a rule of thumb they could be taking around 20% of your entitlement. As I also said you have to deal with this as an individual - it seems to me, from your description that you should be entitled to 400€ per person HOWEVER this depends upon the outcome of the ECJ ruling on the 'Sturgeon hearing' on 23rd October 2012. I suggest you Google/read up on Sturgeon and get all your facts ready (letters from TC particularly regarding technical delay) with a view to quoting the law (as released by ECJ [hopefully] on 23/10/12) then write with a copy of everything to TC. Keep proof of posting. It is highly likely you may have to pursue via Money Claim on-line and payment may take some time due to the backlog of claims in the pipeline.
Reply to this comment
111Ka's Response to ChrisandJulie's Review
Written on: 11/10/2012
If you do not feel you have the patience or ability to pursue a claim yourself you can use a firm such as flight-delayed however you should be aware they charge (and you will 'lose' part of your entitlement) but their site is often useful for working out if you are due anything. Delayed's responses are correct and you may be better advised to use him!
Reply to this comment
Delayed's Response to ChrisandJulie's Review
Written on: 12/10/2012
C + J - I did leave an earlier response following your last posting but this appears to have been 'lost' - I would wait until 23rd October (11 days away as I type) as the outcome of the ECJ hearing on the Sturgeon matter is the crux. Gather all your information in readiness the technical statements, confirmation of delay period etc. Only ever send copies to the airline - proof of posting is sufficient. Stand your ground as they are referring to old legislation in their letter not the current matter which is stayed. Google/research STURGEON and be prepared that you may have to seek compensation via money claim on-line (or similar method) - GOOD LUCK ~ it seems to me you have the determination to succeed which will be required!
Reply to this comment
Chrisandjulie's Response to ChrisandJulie's Review
Written on: 12/10/2012
Delayed's info seems to be on the button. I think that at the moment we are at a stalemate with TC. We will now await the courts decision on the 23rd. This will then guide our next move.
Reply to this comment
Julie91's Response to ChrisandJulie's Review
Written on: 17/10/2012
Paphos to Manchester delay 16/10/2012
Am reading these posts with interest as I have just experienced a seven and a half hour delay with Thomas Cook. We were checking in at Paphos to be told that the flight had not even left Manchester at that point. A replacement Thomsons plane was eventually despatched and the pilot on that flight said that the delay was due to the TC plane not being released from maintenance on time and that TC had had to find a replacement plane and crew. I also had an in flight meal paid for which I never got. We were given a 10E voucher at Paphos which just about covered the price of a sandwich and coffee. It was horrendous! Have to say that the Thomsons crew were excellent. Many people were due at work the following day, or had trains / coaches booked! Instead of landing at 17.25 we actually touched down at 01.25 the day after! Thomas Cook - never again!
Reply to this comment
Delayed's reply to Julie91's Comment
Written on: 19/10/2012
Unfortunately your 10€ voucher and in-flight meal have no bearing on your right to any compensation. You can couple the need for these with any claim however the crux of your problem lies with Sturgeon/ECJ due on 23/10. Seek an explaination from TC as to why (technical?) delay happened then post if you wish to pursue compensation aspect. FD
Reply to this comment
Delayed's Response to ChrisandJulie's Review
Written on: 23/10/2012
The ECJ has today upheld its previous ruling granting compensation to passengers whose flights are delayed by 3 hours or more and the reasons for which are not due to "extraordinary circumstances".
Reply to this comment
Chrisandjulie's reply to Delayed's Comment
Written on: 12/11/2012
TC still not adhering to ECJ ruling. Contacted them outlining court findings....This was their reply.
06 November 2012
Dear (Name removed),
Thank you for your further correspondence regarding the difficulties you have encountered during your recent holiday.
I was very sorry to read that we have been unable to resolve your complaint in the first instance, as it is always disappointing to know that one of our valued customers remains unhappy with their holiday, despite our best efforts to bring the matter to a satisfactory conclusion.
As a matter of courtesy I have taken the opportunity to thoroughly reassess your complaint in order to eliminate any doubt you may have as to the accuracy of our previous letter.
It is with regret that I note your flight with us was delayed. Whilst delays are an accepted part of air travel, I would like to assure you that a lot of work goes on behind the scenes to ensure that any disruption to our passengers is kept to an absolute minimum.
When a delay is initially identified, it is not always immediately apparent as to when a revised take off time can be secured. A number of factors have to be considered, which can vary dependent on the reason for the delay, and quite often we are reliant on outside influences, such as Airport Authorities or Air Traffic Control. Throughout, however, as soon as confirmed information is available, this is passed onto our customers as quickly as possible through our handling agents at the airport.
Although delays are rare, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. I can see that customers were provided with welfare during the delay, in line with our obligations under EU Regulation 261/2004. As the events (an unforeseen delay due to a technical issue requiring a replacement part that was not immediately available) were defined as “extraordinary” no payment of compensation is considered appropriate in this case.
Ultimately, no new information has come to light which would affect my judgement on the issues raised, and I must therefore maintain our decision that no payment is due in this instance. I realise that your view on our findings may not change as a result of this letter, however I feel that our initial investigations were fair and accurate.
Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.
In closing I would like to reiterate our appreciation for taking the time to contact us on this matter and I only wish we could have arrived at a more amicable resolution.
Yours sincerely
Customer Relations Team
Customer Relations Executive
Is it time to call in the claim companies ?
Reply to this comment
Delayed's reply to Chrisandjulie's Comment
Written on: 14/11/2012
Firstly the clain firms are not likely to take this on. The claim firms that currently operate go about as far as you have gone and it now appears you have to go it alone as per my first post in reply. Technical problems have been deemed not to be extraordinary circumstances. Extraordinary circumstances are matters such as the ash cloud etc. however I have quickly scanned throgh and it would appear you have not had written confirmation that a technical problem resultedin your delay. You will need this to effectivelly pursue a claim.
You can research and find the ECJ statement where a technical delay should not effect but the general wording is ... Since technical problems have been found by the ECJ not to provide a valid defence under European precedent case law .... so you could have one last try with TC quoting this however it would appear you may have to use MCOL - as I have said (to everyone) from the beginning ~ getting the money out of the airlines is not going to be easy!
Reply to this comment
Chrisandjulie's reply to Delayed's Comment
Written on: 15/11/2012
I think that this paragraph (extract from comunication dated 06 November 2012) is TC admitting reason for delay. But they are classing this as extraordinary. This then is our bone of contention. Sturgeon seems to suggest that this is not an extraordinary occurence.
As the events (an unforeseen delay due to a technical issue requiring a replacement part that was not immediately available) were defined as “extraordinary” no payment of compensation is considered appropriate in this case.
Would this be acceptable as evidence in order to substanciate our claim ?
Reply to this comment
Delayed's reply to Chrisandjulie's Comment
Written on: 16/11/2012
3. Article 5(3) of Regulation No 261/2004 must be interpreted as meaning that a technical problem in an aircraft which leads to the cancellation or delay of a flight is not covered by the concept of ‘extraordinary circumstances’ within the meaning of that provision, unless that problem stems from events which, by their nature or origin, are not inherent in the
normal exercise of the activity of the air carrier concerned and are beyond its actual control.
ie TC cannot claim that a technical problem is an extraordinary circumstance. As I have said (to everyone) you will need to send a LBA and then proceed via MCOL. There is every chance TC will not want to go to Court but if they do you must have all the facts to hand as you are likely to be before a judge who may know less about the rules/law than you do and certainly less than a TC lawyer.
Reply to this comment
111Ka's reply to Chrisandjulie's Comment
Written on: 14/11/2012
Delayed is the person to advise however note TC letter refers to your 'complaint' - you should be making a claim not a complaint.
Reply to this comment
★☆☆☆☆
“UNBELEIVABLE”
Written on: 25/09/2012
YES TOALLY UNBELEIVABLE WAS ANY INFORMATION BEIONG GIVEN. DELAYED 15 HOURS TRETED LIKE CATTLE AND NO THRERE LOTS OF CHIKEN/BURGER AND CHIPS COOKED AT LEAST AN HOUR BEFORE HAND AND A COMPLIMENTARY MEAL ON THE WAY HOME WHICH I HAD PAID IS HARDLY COMPENSATION IT APPEARS THE MONDAY FLIGHT BACK FROM ANTALYIA IS OFTER DELAYED. FUNNIEST THING IF ANYTHING IS FUNNY IS THE PART WANT FOR THE PLANE WAS AT GATWICK AND NEEDED AT MANCHESTER WHICH IS THE BEST WAY TO SEND IT. IS IT A PLANE NO IS A A... (read more)
Delayed's Comment
Written on: 25/09/2012
If you advise why delay occured (aircraft technical problem?) and actual dates/times/airports someone on here may be able to advise if you are entitled to any compensation.
Reply to this comment
★★★★☆
“TCX delay from turkey”
Written on: 25/09/2012 by Garysmith82
We were booked onto TCX 2815 departing dalaman and arriving Manchester. We were delayed 22hours as aircraft was stuck down at Aberdeen airport. The TCX reps at dlm were brilliant by giving out exact information about what was happening. We were bused to local hotels and reps stayed with us till we actually departed dalaman at 2330... Aircraft was ok bit cramped but was that tired didnt bother us too much... Thank you to the reps at dalaman. Claire, jonny and charlene. Thumbs up. (read more)
★☆☆☆☆
“Late again "well done Thomas Cook"”
Written on: 20/09/2012 by stressed111
After a lovely holiday in Turkey with our family again this year at the same time and place as last year, Thomas Cook managed yet again to delay our flight.As this causes stress to all and spoils the holiday, for 2013 and on wards our family will now seek our holidays and flights from another venue as Thomas Cook seems to have lost the touch big style. (read more)
★★★★★
“Fantastic Holidays with Thomas Cook”
Written on: 18/09/2012
I have been to Turkey 10 times with Thomas cook and only once we have had a delay but it was through no fault of their own, it was a mechanical failure with the plane. While we were waiting at the airport we got an announcement that another plane had be diverted and sent to Dalaman. Every flight was comfortable and the food was nice quality. The holiday reps at the hotels were friendly and always offered an help. The only problem we had was in Tunisia Saviva hotel it was off putting, they... (read more)
Trev.knight's Comment
Written on: 08/10/2012
And i bet you have someone working within Thomas Cook..you are alone here have you noticed that?
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 447 Reviews
overview
Top 5 Airline Reviews
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Ryanair - www.ryanair.com
694 reviews read latest review -
2. Jet2.com
401 reviews read latest review -
3. EasyJet
472 reviews read latest review -
4. Virgin Atlantic Airways
321 reviews read latest review -
5. BA British Airways - www.britishairways.com
443 reviews read latest review
Latest Reviews in Airline Reviews
-
Spirit Airlines
"Horrible airlines. Do not fly ..." Read More
-
Wizzair
"You will always pay extra" Read More
-
KLM
"Downgrading service" Read More
-
American Airlines
"Life sucker" Read More
-
Vueling Airlines
"Efficient" Read More
Latest items in Airline Reviews
Cmp999's Comment
Written on: 31/05/2013
Was that the Cayo coco to Manchester flight (10th May) that was delayed for 24 hours, or is it just common practice on behalf of TC. There were a lot of people complaining on our flight that they had not been given the correct seats.