Thomas Cook Airline Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
22% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Thomas Cook Airline - Ask a question now

Media Gallery for Thomas Cook Airline

Thomas Cook Airline
Thomas Cook Airline
Thomas Cook Airline
Thomas Cook Airline
Thomas Cook Airline

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“thomas cook privalege lounge”

Written on: 25/08/2014

Had a very nice Thomas Cook holiday in Crete in july,but on our return to Herakion Airport,we paid extra to go to the Thomas Cook Privalege lounge at the airport,but what a let down it was very small there were not enough seats people were standing the food was very little if you could get some,were not given any information,dont waste your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Take it or leave it...”

Written on: 20/08/2014

We have just returned from a weeks holiday to Santorini which was perfect. The flights were okay however I think there are some areas of improvement to make the experience better. The drinks service is plentiful and the food on offer looked okay however just after the safety announcement prior to take-off, we were all told that intolerable behaviour will not be tolerated. Nothing provoked this announcement, it just sounded part of the script they have to read however it made us feel like a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Very cramped seats”

Written on: 17/08/2014 by janieg2 (1 review written)

I think this is the worst airline I have flown with for seat space, I am a thin 5' 10" female so okay I am quite tall, but after seeing reviews on here I booked an aisle seat so I could stretch my legs out when the trolley had gone past. It was tatty and there were tears in the back of the seat infront of me. The staff were excellent however… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Second class service”

Written on: 15/08/2014 by Roderick347 (1 review written)

We traveled to palma on a return with Thomas cook flights, we arrived in plenty of time at the airport on august 10 to fly home,we booked our flights on line, when we got to the airport ,we showed the Thomas cook girl ,our tickets .we then was put into a crowd waiting awaiting for ,to show our documents,people who had tickets not from on line were put in different rows,with no crowds,when we showed our documents we were told we only had ten minutes before check out closed,we were treated like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Depressing ! ”

Written on: 12/08/2014

Cramped seating and I am 5 foot 10 inch and 12stone .... Anyone bigger and heavier would know about it even more ! , scruffy and worn seats with broken seat rest handle , obviously a dated airplane that had not been maintained inside . airline crew were miserable compared to many other airlines I have flown with . glad it was only just over a 3 hour flight to Greece but already I was not looking forward to the return flight !!! Over all was a depressing experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thomas Cook (lack of) service centre”

Written on: 07/08/2014 by Robertnz (1 review written)

I made a horrible mistake in booking with Thomas Cook. I made a silly mistake in a passenger name spelling was happy to pay for it to be corrected and no way to do it on line. Rang TC was told Expedia had to correct it. Expedia correctly told me TC had to change it and it took 90 minutes on an expensive phone line and 70 pounds to finally correct the mistake. Apart from gouging 70 pounds for something that should be allowed to correct on line, the ignorance of the help line staff is absolutely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Jam them in”

Written on: 01/08/2014

Just returned from Lanzarote on TCX3047. What a nightmare journey. Knees hitting seat in front. No entertainment unless you buy headphones. I had the joy earlier this year of flying to Dubai with Emirates. 30Kg hold and 10kg hand luggage. Top class free entertainment,free comfort pack with blanket, pillow, headphones and food and drink. Whats happened to our holiday airlines? Old clapped out 757's and nothing for nothing. I hope and pray that some day Emirates will commence flying from UK… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all cost!”

Written on: 24/07/2014 by gyPugh67 (1 review written)

Poor customer service. Food so bad even our cat wouldn't eat it! Even worse aftercare customer service. Hotels that don't match the description!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Made us to travel illegally without proper visa”

Written on: 13/07/2014 by prosperinit (1 review written)

I would like to provide review for Thomas Cook for our HoneyMoon 1st of all our trip was delayed by 4 days. I was informed about this delay only after final payment. Also Thomas Cook has done blunders in visa processing. Because of Thomas Cook, we had to travel to European Countries without valid visa. Visa was getting expired before end of our group tour (arranged by Thomas Cook). When we consulted Thomas Cook told that there will be no problem if we stay two or three days after visa… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 10/07/2014 by Cyclops414 (1 review written)

We flew TC to Antalya and the out going flight was ok. It was then that our problems started. Rep stayed on bus for all of 5 minutes before getting off at next terminal. Driver then took us into a traffic jam in town centre to refuel! We then had to go back into the traffic jam before arriving at our hotel about 20 mins late. On arrival driver dumped us on side of the road when we asked where was the hotel he pointed across a duel carriageway we then had to haul our luggage across the duel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Manchester to Vegas and back”

Written on: 09/07/2014 by GJ12 (1 review written)

I flew with Thomas Cook last year from Manchester to Las Vegas, I had paid a little extra for a seat with extra legroom and the seat was very good. The food was good as well and I watched 3 films which passed the time on the 10 hour flight, found the staff helpful and well mannered and I'm considering flying with them again later this year… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“the best ”

Written on: 06/07/2014 by 59Figueroa (1 review written)

i have traveelled 3 times to thomas cook turkey it was the best jouneryy i recommned this to eceryone and nw ism going again 2tomorow the staff are soo kindd and leggroomm wass oerfecttvxxxx… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disorganised Company ”

Written on: 29/06/2014 by Giannim420 (1 review written)

Booked our family holiday direct with Thomas Cook for a party of 11 for a family wedding in Cyprus. With four days to go we noticed out fligh time had changed and was now4 hours earlier than the original booking, meaning that we would have missed out flight. We still to this date have never informed/contacted by Thomas Cook about flight changes, even after contacting them and asking them to resend the email which they said they had sent. I will never be using this company again as they were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“VALUE FOR MONEY”

Written on: 18/06/2014 by atinabay (1 review written)

They're cheap. They take me to Turkey and back twice a year. Been doing it for 5 years. I'm still alive and ready to go on my next flight........... Come on, what else does one. need out of a cheap flight. It takes you to your holiday........ Job done............ And well done TC… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Manchester to Orlando”

Written on: 18/06/2014 by HarperMelton (1 review written)

We were a family of 4 (a adults & 2 Children). The flight was in May 2014 on the airbus 330, seat plan 2.4.2. It was late taking off, but we made up the time and arrived only 10 minutes late. The seats were economy, with good leg room and quite comfortable. The tv had usb to charge tablets, plenty of options of movies and tv shows. Kept both kids and adults happy for the 9+ hour flight. Attendants were very pleasant, approachable and friendly. I would definitely use again, (in fact, I am)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Cramped seating”

Written on: 17/06/2014 by Brianae250 (1 review written)

Thomas Cook is going to have to work hard to get me to fly with them again. The seats are so tight together that I suffered on my last trip bearing I'm only 5ft 7 and only 29 inside leg god help any passenger taller than me. Thomas Cook should give good value and just a little more legroom and stop pulling out all the stops to maximise profits… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Orlando to Glasgow 6/14”

Written on: 16/06/2014 by Puxesaco (1 review written)

After reading all the horrendous reviews about TCA, I wasn't looking forward to my flight. But it was just fine- no better no worse than a typical American carrier. Seat configuration was 3-3-3, legroom was typical of most airlines. I'm only 5'7", but my knees were nowhere near poking the seat in front of me. Flight attendants were courteous, bathrooms were clean, flight arrived early. The food looked mediocre, but just bring your own. It looked like half the passengers brought their own… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Outward better than return”

Written on: 13/06/2014 by JPWOODING (1 review written)

Our first flight with our children, they really enjoyed the experience. Flew to Gran Canaria in June 2014. Outward flight (tcx 5266) was superb; prebooked window seats for children and meals were good. Quality of food was good, in flight entertainment good and service was very good. Seats were in good condition and was a nice experience, though a little cramped given the four hour flight. Return flight (tcx5267) wasn't as good. In flight ent. was cut short after film? This made the flight feel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Squashed cramped horrible”

Written on: 12/06/2014

Flight TCX 7684 from Bristol. Used to love flying with Thomas cook , no more , I think they've put more seats in. I'm only 5, 9"tall and I was as squished as could be , luckily it was only a two hour trip to Menorca. Plus to top it all we had a 4 hour delay on the return home. Never again. And the food was total rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Braine's Comment

Written on: 17/06/2014

See my review Cramped Seating just the same.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Awful”

Written on: 11/06/2014 by C4RR (1 review written)

Never again would I travel with this airline delayed by four hours to begin outbound journey we thought never mind it happens then to our disgust on our return another two hours the seats could not have been any smaller even though we paid £20 each for extra legroom and to be told when on board you can purchase them for £17.50 which was most annoying!! Don't ever sit in row 31 window seat as you will freeze!!!! The most annoying thing regarding paying for extra leg room was once in flight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Llewellyn1954's Response to C4RR's Review

Written on: 19/06/2014

if your delay was for 3 hours or more you can claim up to £400 each for compensation .don't be put of with any nonsense the caa have all the details. or look up flight delay compensation . cheers

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview