thomas cook airline reviews | Watch This Item.

Average Ratings
Flight on time?	5.9/10
Customer service	4.3/10
Comfort on flight	3.2/10
Quality of food	3.7/10
Value for Money	3.8/10
Reviewer Rating	3.7/10
Overall Rating	3.8/10

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30% Recommended46 out of 152 Reviews

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152 Review Centre Thomas Cook Airline Reviews

Full review by
Guest.
on 27th Jun 2009

User Rating : 4
Respect : 0

Good Points: Friendly cabin staff

Bad Points: Not interested if something goes wrong.

General comments: Flew with Thomas cook to Turkey last year paid extra to go from our local airport 20 minutes away, Flight going out fine coming back we were told 1/2 an hour before landing that we were been diverted to an airport 5 hours from us. No explanation nothing. When i contacted Thomas Cook a couple of days later they were not really interested. We are flying the same route this year with them hopefully lightening doesn't strike twice. Watch this space
Guest's review and ratings | 87 words
Review by
Guest.
on 21st Jun 2009

User Rating : 7
Respect : 0
I flew to Vancouver in May 2009 with Thomas Cook Airline, and from the minute I stepped into the plane I (and my very awkward hatbox) were taken very good care of. I did pay for the upgrade and it was worth the £99.00 each way. I had plenty of leg room, my diabetic meal was more than adequate and the staff were attentive and caring at all times. For the price I paid I would deffinitely use the airline again.
Guest's full review | 97 words | 1 comment added.
Review by
Guest.
on 11th Jun 2009

User Rating : 6
Respect : 0
Flew return flight from Newcastle to Lanzarote in March 2009 with Thomas Cook and found the cabin crew to be absolutely first class. My husband and I have flown the same journey and airline in the past but have always thought the cabin crew were to say the least unhelpful. However, the flight was still unbelieveably uncomfortable and the temperature on board made things worse. It was so hot and there was no way to cool down, being packed in like sardines the body temperature from fellow pass ...
Guest's full review | 218 words
Review by
trev grant
on 9th Jun 2009

User Rating : 0
Respect : 0
My Grandson and His Partner are due to Fly back from Florida on Friday 12th June 2009.In view of the recent crash of the A330 Airbus I am concerned for their safety. I have tried to contact Thomas Cook Airlines without success. I wanted to know if all their aircraft has had the Pitot Probes and Speed Sensors replaced. I have phoned on numerous occasions but have had to go through a number of menu options and are then kept on hold for over 30 minutes and then told to ring back. I have also sent e ...
trev grant's full review | 139 words
Review by
laurabora
on 5th Jun 2009

User Rating : 1
Respect : 0
I just want to add straight away that I have no yet flown on the flight I am booked on, but I am so fed up of the customer services at Thomas Cook airlines that I have decided to post this review. Ever since booking my holiday in March I have been trying to book seats using the 'Your Seat Your Choice' option on the Thomas Cook airlines site. When I enter my details, the flight cannot me found. I ring the customer services to try and do it that way, 'somebody will ring you back within a week to ...
laurabora's full review | 207 words
Review by
Guest.
on 1st Jun 2009

User Rating : 1
Respect : 0
Flying with Thomas Crook will certainly empty your wallet faster than a pickpocket in Piccadilly. We had to Pay £140 extra baggage allowance for an extra 20kg case on line. (BA £28 - 23kg).Plus bundle package for normal luggage and the privilege of sitting together. That coupled with the fact that you are cooped up like a battery hen in my experience makes this the worst of the no frills airlines. Never again!
Guest's full review | 77 words
Review by
michaelbeeby433
on 29th May 2009

User Rating : 1
Respect : 0
Flew to and from Cyprus on Thomas Cook A320 - never ever again!! Went for two weeks and only had 15kg allowance so paid for another 5kg. Plane had ridiculously tight leg room and impossible to find a comfortable position for a four hour plus flight. And where did they get those mini TV screens from? Thought they'd gone years ago! Cabin crew were hopeless - didn't answer when several different people rang for service.
michaelbeeby433's full review | 97 words
Review by
Guest.
on 26th May 2009

User Rating : 0
Respect : 0
thomas cook airline staff were useless, didnt help at all. We had no leg room whatsoever on the outbound flight. Coming home we were lucky enough to get a row to ourselves me and my boyfriend. In order for other people to move to open seats(which there was alot) you would have to pay 20 pounds for. We didnt get a meal was a waste of money i thought. Had to pay for your headphones. I think we were lucky to get a seat together. My outbound flight was late. I found it awful.
Guest's full review | 99 words
Review by
Guest.
on 19th May 2009

User Rating : 1
Respect : 0
15 kg allowance for 2 week long haul holiday is totally inadequate, costs £10 per kg over your allowance. Check in queue took 70 minutes as they lumped ALL Thomas Cook flights together. Despite arriving 4 hours before departure, had only 15 minutes before boarding having got through controls. Return flight delayed 1 hour because of failure to complete paperwork before storm stopped airport operations. Coldest flight I have ever endured yet front of aircraft was an oven. When we asked for ...
Guest's full review | 219 words
Review by
Guest.
on 11th May 2009

User Rating : 2
Respect : 0
High level of beaurocracy at Thomas Cook Airline
Guest's full review | 62 words
Review by
Guest.
on 9th May 2009

User Rating : 6
Respect : 0
Well ive flown with Thomas cook before and from what i remember everything was good. But in 2 months im flying to greece with them and now im not so sure whether im excited any more? Is it really that bad?
Guest's full review | 40 words
Review by
Guest.
on 7th May 2009

User Rating : 1
Respect : 0
the Thomas Cook Airline crew very polite and friendly food was average and drinks overpriced. we tried to book exit seats but told that they were all taken even though we were first at check in at Manchester airport. seat pitch of 28 inches is appalling. my husband is 6feet 4ins, he has inside leg 35ins so seat pitch was really inadequate,we went to Egypt 5 and a half hour flight...it was very uncomfortable and have never flown Thomas cook again.if there were to be an emergency, my husband would ...
Guest's full review | 134 words
Review by
Guest.
on 6th May 2009

User Rating : 1
Respect : 0
I totally agree with comments about leg room, i was forwarned by a family member that their recent trip to bulgaria was horrendous on TC but I gave them the benefit of the doubt and booked. - 4 1/2 hr trip to gran canaria and it was the most painful EVER - again I am 5 foot 5 size 12/14 and I was so squished I could have cried. I always ask for a aisle seat as I feel very claustrophobic by the window and i'm so glad i got and aisle seat because god knows what the man as thinking sitting by a win ...
Guest's full review | 252 words
Review by
schris
on 1st May 2009

User Rating : 1
Respect : 0
I have just undertaken probably the worst Thomas Cook Airline flight ever purely because of the extremely poor legroom provided on a UK -Cyprus flight. For 5 hours I had to sit in a seat that has a smaller seat pitch than my thigh bone. I am only 5'11' tall. After two days and despite exercising on the plane, I still have severe back pain which seems to be getting worse. The staff were very friendly which was the only bonus.I will never, never fly with them again and as I am a frequent flyer (an ...
schris's full review | 129 words
Review by
Guest.
on 17th Apr 2009

User Rating : 2
Respect : 0
Thomas Cook are an ok airline but more recently when you check in they will try their best to charge you for extras. They weigh your case, if slighty over you pay. Then they even weigh your hand luggage but the best bit is when you go into the boarding gate there is more staff who weigh your hand luggage again with their hands as scales. You guessed it, if over from buying duty frees you pay again and now when you buy a flight ticket you get no baggage and have to pay £16.00 to take a ca ...
Guest's full review | 169 words
Review by
maison
on 7th Apr 2009

User Rating : 2
Respect : 0
Gatwick to Las Palmas with Thomas Cook Airlines, returned on Boeing 757- 200 with 235 seats. This aircraft is bad if you are over 4ft 5 inch tall 28 inch seat pitch we could not get the tray table down tvs are down the isle.
maison's full review | 62 words
Review by
pboo
on 28th Mar 2009

User Rating : 4
Respect : 0
Flew to las vegas with Thomas Cook Airline. 10 hour flight going out it was not very warm on the plane so we asked for a blanket they didnt have any. Coming back we did. Not a good idea to play the same programes on tv coming back its a long flight and we did pay for headsets.Told if we wanted to sit together we can pay extra £5 each how greedy are they never had that on a flight before.
pboo's full review | 115 words
Review by
Guest.
on 27th Mar 2009

User Rating : 1
Respect : 0
One of the worst flights I have been on for years. There was absolutely no leg room. You couldn't even bend down to get anything off the floor. Eating your meal was a nightmare and you poked the person next to you in the eye when trying to cut your food. I am 5ft 5" and my knees were stuck to the back of the seat in front of me for the five hour trip to Egypt., I daren't even put my book and glasses in the pocket on the seat in front of me as that took what little leg room I had. My partner ...
Guest's full review | 260 words
Review by
tom1212
on 22nd Mar 2009

User Rating : 10
Respect : -1
This flight from Manchester to Monastir which was a five and a half hour flight (med haul) was brilliant we flew through check in security was extremely quick. the plane we went on was a modern 757 200 it was lovely and clean they had very comfy leather seats with a private flat screen tv up above every chair the food was just like a restaurant but even better we had to meals a full English breakfast for lunch we had a choice of chicken korma or chicken and salad with a choice of desserts and ...
tom1212's full review | 146 words | 1 comment added.
Review by
Nicola22
on 18th Mar 2009

User Rating : 9
Respect : 0
We flew in January to Fuerteventura from Gatwick with 2 young children. I was very concerned after all these reveiws. Thankfully was very pleasantly suprised at the wonderful service we received. Check-in didn't have any queues, straight through security for shopping. Once on board were looked after very well. Will definitley use Thomas Cook again. Fantastic staff at customer service desk at the airport, couldn't have done more for us. Crew on board very friendly, plane was comfortable and ...
Nicola22's full review | 81 words

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