Thomas Cook Airline Reviews

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★★☆☆☆
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Latest Reviews

★★★★★

“Best flight ever”

Written on: 07/02/2016 by Davetaylorday (1 review written)

My husband and I traveled from Manchester to gran canaria on 25 Jan 2016 then back on 4 Feb with Thomas cook airlines I must say best flight I have ever traveled on staff were very friendly and helpful the pilot kept us informed on times and weather the flight both ways were smooth and most enjoyable I would recommend Thomas cook airlines to every one I no well done Thomas cook 5 star all the way… Read Full Review

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★☆☆☆☆

“Worst Airline for seat space EVER”

Written on: 05/02/2016 by JEC666 (1 review written)

Just flown with Thomas Cook Airlines for the first time in a long time. I usually fly with the low cost airlines due to prices. I could not believe the lack of leg room on the standard seats. We could hardly move and could hardly open the in flight magazine. Then to cap it all off the people in front reclined their seats !!!!! WHY when there is no space to begin with is this facility still available. On the low cost airlines where there is great leg room allocated, the seats do NOT… Read Full Review

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★☆☆☆☆

“You don't get what you pay for!”

Written on: 31/01/2016 by 19Silva (1 review written)

Booked flights via website a few weeks ago and several flight times were available at different prices. We paid over £300 more to fly at decent times as travelling with kids. A week later we get an email to say they have moved us on to the very early morning flight. So essentially we have paid £300 more than we needed to. It’s a nightmare trying to get through to anyone in customer service - finally got through after an hours wait today and they are totally not interested! They just… Read Full Review

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★☆☆☆☆

“would never book thomas cook again”

Written on: 29/01/2016 by MylieConway58 (1 review written)

poor customer service, issues with their IT systems since last year, ended with my booking being merged with another customer, total chaos would never book with thomas cook again… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 21/01/2016 by Ellabelle (1 review written)

I booked flights with this company as the Times if the flights were good. Came to input my ALI and found they had changed my flight times and our return flight has moved to the day before on a rubbish time home. I tried phoning Customer Services and couldn't get through, was kept on hold for hours. Went on online chat and they said I had to telephone. I wrote a letter of complaint nearly two weeks ago and still no response from Thomas Cook. Disgusting… Read Full Review

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★☆☆☆☆

“charged more on credit card ”

Written on: 17/01/2016 by CARTEROWL (1 review written)

BOOKED FLIGHTS TO CYPRUS ON 6/1 FOR 4 PEOPLE TOTAL COST ON SCREEN WAS £895 PAID ON CREDIT CARD HAD EMAIL WITH BOOKING CONFIRMATION WHICH I CHECKED NAMES /DATE ETC BUT DIDN'T CHECK AMOUNT AS CAREFULLY AS I SHOULD JUST HAD CREDIT CARD STATEMENT AND TC HAVE TOOK £1514 DIDN'T TAKE A SCREEN SHOT AND HISTORY WILL NOT BRING BACK UP SO KNOW I AM TECHNICALLY KNACKERED TC SAY CANT HELP TOUGH KNOW FOR A FACT IT WAS NOT £1514 AS I WOULD NOT HAVE BOOKED IT IF ANY ONE ELSE HAS HAD SIMILAR… Read Full Review

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★☆☆☆☆

“NEVER BOOKING ONLINE AGAIN”

Written on: 14/01/2016

I booked online for 5 adults and filled in all the details and checked that it was all correct, when i finished up i went to look at my confirmation and a message came up on the screen talking about a bug on the website. Thankfully i got confirmation through email. However, when i looked at the confirmation the last person's name i booked on only had one 'L' when it needed to have two. As i know this can cause problems when travelling i emailed straight away on the evening of realizing this had… Read Full Review

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Barbara Aimson's Comment

Written on: 14/01/2016

Try there Facebook page, they seem to answer quickly

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★☆☆☆☆

“what customer service?”

Written on: 25/12/2015

Booked flights to Menorca for 6 back on the 9th of December and the website threw up a technical error message and advised me to check with customer service. It's now the 23rd of December and I have finally got through to someone on live chat, the minimum phone wait was 45 minutes and my house phone battery died 30 minutes in! Emailed them on the 9th and had a response today advising me to....yep, phone customer service! Anyway, not impressed with this aspect of TC. I have flown with them… Read Full Review

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★★☆☆☆

“very very poor”

Written on: 05/11/2015 by Hatchbm493 (1 review written)

flying out tomorrow cant get on to manage my booking don't know witch terminal done all the booking though broughton and really not happy with them at all its been hard work to go with Thomas cook… Read Full Review

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★☆☆☆☆

“They messed us about and wanted us to pay”

Written on: 30/10/2015 by jimsmum (1 review written)

Thomas Cook altered the times of both the outward and return flights we had booked to Fuerteventura, in both cases by about three hours, which was not convenient for us. I rang and found that they would not permit us to switch to other airlines offering better times (only by cancelling with TC and losing the whole payment). They found better TC times within a day of the original flights but wanted us to pay something like £110 per flight per person. We have flown with just about every budget… Read Full Review

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★★★★★

“Excellent service in premium economy”

Written on: 24/10/2015 by mrMyrick19 (1 review written)

We flew in premium economy from Manchester to Las Vegas. Booked the tickets online with the Thomas Cook website. The website was easy to use and fully explained the difference between economy and premium economy, as to seating, included meals, etc. As advertised we were on the newly refurbished Airbus A330 and received all of the advertised amenities of premium economy. The flight was on time and onboard service was excellent… Read Full Review

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★★☆☆☆

“Seat reservation price rip off”

Written on: 23/10/2015 by Athenab212 (1 review written)

Be warned if you're reserving your seats on the Thomas Cook flights to the Caribbean from Gatwick for the P & O cruises, Thomas Cook are charging £50 per person each way to reserve the specific seats; £200 for two of us. … Read Full Review

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Boocat's Comment

Written on: 05/11/2015

But was it worth it

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Rnuts66's Comment

Written on: 11/12/2015

I have literally just reserved two seats this eve out and back from gatwick to Barbados on 12th February to Join P&O Britannia flying Thomas Cook through P&0 own site for £20 per seat per person each way £80 total

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Lindybob's Comment

Written on: 14/12/2015

I've since discovered it seems to depend which seats you have.

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Boocat's Comment

Written on: 05/11/2015

But was it worth it

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★☆☆☆☆

“Manchester - Varadero chaos Aug 28th 2015”

Written on: 22/09/2015 by nigelb1962 (1 review written)

I have decided to place this complaint into three categories 1. Our expectations 2. Outward journey 3. Return journey 1. Our Expectations We had decided to celebrate our 30th Wedding Anniversary in Cuba with Thomas Cook and chose to travel from Manchester because of the opportunity to upgrade travel premium Cabin Thomas Cook Airline's NEW premium cabin which is only available from for Manchester departures (which we all paid £125 each) to make the occasion extra special. We had even… Read Full Review

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★★★★★

“Excellent service from booking online”

Written on: 20/09/2015 by 86Sharp (1 review written)

Booked return flight to/from Lanzarote returned yesterday. Flights on time, staff helpful and in good humour. Legroom could have been better but same on all flights. Toilet clean and rubbish collected regularly. Flight meal ok. In flight entertainment did not work but was not interested anyway. Booking online was easy… Read Full Review

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★☆☆☆☆

“Poor service, charge for movies & drinks on long haul!!”

Written on: 18/09/2015 by PatrickMattingly16 (1 review written)

Grumpy slap dash staff. £4 charge for movies, £3 charge for headphones, it's not the cost it's the pain in the rear sorting it all out....surely this could just be incorporated upfront! No freebies like face mask, toothpaste etc. Charge for drinks and poor complementary service. Boiling on the outbound flight to the point I felt sick and had to get changed into shorts and t-shirt, Baltic on the inbound flight....was in shorts and t-shirt and shivered even under a blanket. Never, ever, ever… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN”

Written on: 11/09/2015 by juMelton156 (1 review written)

My sister and I both in our sixties travelled with Thomas Cook to Pressia, Santorini 01/09/2015 to 08/09/2105, we stayed at 9 Muses hotel, we had several problems during our weeks stay. Firstly: Our hotel was stated as 5 star rating, NO WAY was this true by any means, we had booked a suite for extra comfort, on our arrival we were shown to a room that in no possible way was a suite, we asked to be moved, which to hotel was very obliging and moved us to a room more applicable to what we had… Read Full Review

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★★☆☆☆

“pre booking for portugal 2016”

Written on: 26/07/2015 by Batchelor267 (1 review written)

tried booking via Thomas cook site on computer and looked to go to Portugal july 2016, looked at the flights and found they were using Easy jet flights and not there own so I went to the Thomas cook shop to speak to the staff to look up the same holiday ( Aberdeen branch ) and asked why they were using Easy jet, told that is what we have chartered, asked about how do we book the seats and extra luggage ( pay for extra 5kg ) and was told Easy jet will not do this, even though you can pay the… Read Full Review

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★★★★★

“first class service ”

Written on: 12/07/2015

went on flight only on return flight tcx5033 to east mids on the 2nd of july we were just about to lift of runway when birds flew in to engine how the captain kept the plane on the runway only gods knows. the service from then on was first class we had 2 wait 3 hours in air port .then 5 buses took us to 4 star hotel in dassia where we were book into rooms 100 rooms. food was laid on within 2 hours and it was very nice plus free drinks with meal.we had to wait tiil 11 oclock when they told we… Read Full Review

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★★☆☆☆

“Not a long haul flight service!!”

Written on: 09/07/2015 by stiltonmaggie (1 review written)

Flew to Las Vegas from Manchester in May 2015. Having flown Virgin on this route before I expected a similar service, how wrong can you be??? Seats are what you expect and flight was smooth. But on a 10+ flight to have to pay for drinks including water is a rip off. Cabin crew service was patchy at best, not adverse to banging the odd leg with the trolley either. When "the" meal was served the stewardess came along the aisle asking "Chicken or beef??" What?? turned out to be a sort of meat in… Read Full Review

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★☆☆☆☆

“Very poor and useless customer service”

Written on: 06/07/2015 by Uptonic98 (1 review written)

This is the second year I booked holidays with Thomas Cook and it was so disappointing. If you are having issues with your flight or anything, do not expect any help from them! 1st year everything went ok, only a small delay on the flight, nothing to complain about but this year, the flight was cancelled and we had to take a flight to Birmingham instead of Manchester and then a coach ( very clever solution at 4 pm on a Friday of a bank holiday weekend!). As a result, we had more than 3 hours… Read Full Review

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