Thomas Cook Airline Reviews

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Latest Reviews

★★☆☆☆

“pre booking for portugal 2016”

Written on: 26/07/2015 by Batchelor267 (1 review written)

tried booking via Thomas cook site on computer and looked to go to Portugal july 2016, looked at the flights and found they were using Easy jet flights and not there own so I went to the Thomas cook shop to speak to the staff to look up the same holiday ( Aberdeen branch ) and asked why they were using Easy jet, told that is what we have chartered, asked about how do we book the seats and extra luggage ( pay for extra 5kg ) and was told Easy jet will not do this, even though you can pay the… Read Full Review

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★★★★★

“first class service ”

Written on: 12/07/2015

went on flight only on return flight tcx5033 to east mids on the 2nd of july we were just about to lift of runway when birds flew in to engine how the captain kept the plane on the runway only gods knows. the service from then on was first class we had 2 wait 3 hours in air port .then 5 buses took us to 4 star hotel in dassia where we were book into rooms 100 rooms. food was laid on within 2 hours and it was very nice plus free drinks with meal.we had to wait tiil 11 oclock when they told we… Read Full Review

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★★☆☆☆

“Not a long haul flight service!!”

Written on: 09/07/2015 by stiltonmaggie (1 review written)

Flew to Las Vegas from Manchester in May 2015. Having flown Virgin on this route before I expected a similar service, how wrong can you be??? Seats are what you expect and flight was smooth. But on a 10+ flight to have to pay for drinks including water is a rip off. Cabin crew service was patchy at best, not adverse to banging the odd leg with the trolley either. When "the" meal was served the stewardess came along the aisle asking "Chicken or beef??" What?? turned out to be a sort of meat in… Read Full Review

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★☆☆☆☆

“Very poor and useless customer service”

Written on: 06/07/2015 by Uptonic98 (1 review written)

This is the second year I booked holidays with Thomas Cook and it was so disappointing. If you are having issues with your flight or anything, do not expect any help from them! 1st year everything went ok, only a small delay on the flight, nothing to complain about but this year, the flight was cancelled and we had to take a flight to Birmingham instead of Manchester and then a coach ( very clever solution at 4 pm on a Friday of a bank holiday weekend!). As a result, we had more than 3 hours… Read Full Review

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★★★★★

“Absolutely Fabulous”

Written on: 25/06/2015 by crBenson1964 (1 review written)

We flew to Orlando from Manchester on June 4th returning June21st both flights in Premium Economy.The seats were huge and really comfortable with lots of leg room.The food was excellent.We all had slow roasted beef and it was the best airline meal ever.James Martin has created the menu and it shows.The service from the staff was superb nothing was too much trouble and they were pleasant not snooty like some i could name.The only problem was when we arrived at Orlando airport to check in to find… Read Full Review

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★★★★☆

“First Time used and very satified”

Written on: 11/06/2015 by Foxs313 (2 reviews written)

Just returned from return flight to Corfu with Thomas Cook and found everything to be OK as far as we were concerned. During flight the attendants seemed a bit unrganised, but just being a bit picky really as it was not a problem to us. I would use again… Read Full Review

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★★★☆☆

“Traveled to CanCun 9th May returned 23red May 2015. ...”

Written on: 02/06/2015 by Graysonv317 (1 review written)

Traveled to CanCun 9th May returned 23red May 2015. Outward flight configuration of plane changed extra legroom paid for was no longer. Phoned Thomas Cook 6 days before flight and was able to change seats this was possible because I looked at my booking saw seating had change. At airport people who had paid for extra legroom had to take what was allicated to them most people lost out. You have to pay for everything on board, water, drinks, snacks, earphones and to unpgrade TV & films what you… Read Full Review

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★★★☆☆

“Nightmare at Gatwick check-in with Thos.Cook Airlines”

Written on: 27/05/2015

First time we'd flown from Gatwick. Arrived at airport south terminal around 3.50a.m , to allow enough time for us (2 seniors)to check in for 6.10 departure plus other control/check points. Thought this would give us time to buy rolls/croissants before boarding. In arrivals hall TC Airlines had NOT ONE dedicated check-in desk for any of the outgoing flights. Instead, there were around 5 check-in desks, all of them handling ALL the different early morning flights at the same time. Chaos! The… Read Full Review

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★★☆☆☆

“NEVER AGAIN!”

Written on: 20/05/2015

They charged me over £100 to alter a mistake on a middle name I made when booking. They "lost" my suitcase for two weeks on return and I got nothing for the inconvenience - even though I had to buy things that I could not wait for. The leg room is so cramped compared to other planes and the service on board was terrible (as was the food)! All in all not a nice experience!… Read Full Review

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★☆☆☆☆

“flight from gran canaria”

Written on: 17/05/2015 by mattw6 (1 review written)

went to gran canaria in april and i had to pay extra to book the seats so me and my son could sit togethr.when we boarded we found they had allocated our seats to others so we were told to sit in the two nearest empty seats.when on my return i mentioned the fact that we didnt get our paid for seats i was told that as far as they were concerned we got our paid for seats although they didnt or couldnt check this they were very arrogant with their customer service i was never offered the money… Read Full Review

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★☆☆☆☆

“1”

Written on: 13/05/2015 by AlejandroSelf459 (1 review written)

(select convert(int,CHAR(65)))… Read Full Review

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★☆☆☆☆

“non refundable flight seats”

Written on: 12/05/2015 by Jeff114 (1 review written)

several months ago I booked four seats to travel from East midlands airport to Cyprus & return trip for Sept 2015 , unfortunately one of our party suddenly passed away last week when I contacted Thomas cook call centre I was told seats are 100% non refundable,in this circumstance I would have expected a full reegoryfund from any caring company obviously Thomas Cook do not fit into this cat… Read Full Review

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★★☆☆☆

“Not the best of flights”

Written on: 09/05/2015 by 379Kirby (1 review written)

Flight to Cuba in March.First flight with Thomas Cook and most definitely the last. For a supposedly refurbished plane the seats were very narrow and very uncomfortable even though the leg room was increased, We were fortunate in having seats together, other people had been separated even though they had checked in together.Food ok, but rip off prices for drinks and water. On the return night time flight we unfortunately had seats next to the toilets, we did not get much sleep with a continual… Read Full Review

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★☆☆☆☆

“Thomas Cook Airlines - NEVER AGAIN!”

Written on: 29/04/2015 by 22Clayton (1 review written)

My wife and I flew with Thomas Cook Airlines from Manchester to Varadero, Cuba, departing on 10th April 2015 and returning 24th April. We have flown with Thomas Cook Airlines several times over the years - NEVER AGAIN! We have noticed, over the last few years, the airlines practice of offering the opportunity to pre-allocate your seat by paying an additional charge. So we've waited for the airlines to start deliberately splitting couples and families up. It's started! At check-in at Manchester… Read Full Review

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★☆☆☆☆

“tunisa”

Written on: 24/03/2015 by carr1964 (1 review written)

Have also sent a review to gov.Co had 2 holidays for tunisia one I was able to change for £85pp next holiday in May but terrified to go was disappointed that I had lost £1000 in which holiday did change tragically since i original booked and according to your policies that if this did occur package holidays could change destination I will be seeking advice from other resources I will go pre booked holiday again this year and never travel through thomas cook again what a disappointed you… Read Full Review

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★☆☆☆☆

“tunisia travel concerns”

Written on: 21/03/2015 by Elisar348 (1 review written)

Have went with Thomas Cook on holiday for the past 3 year. this year I WAS going to Tunisia with family and friends... After the trouble there I contacted Thomas cook regarding my concerns was informed that if I cancel I would loose all money, Totally disgusted with them and will not travel through Thomas cook again, If any British have no alternative but to go to Tunisia and something does happen I hope Thomas Cook can live with this… Read Full Review

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★☆☆☆☆

“Well were do i start, first of all we travled to india...”

Written on: 16/03/2015 by Davenportwr156 (1 review written)

Well were do i start, first of all we travled to india from mancherster with thomas cook economy plus seat or should i say premium seat because thats what was wrote on the head rest covers , we had to pat for movies £4 each and also an extra £3 for head sets left my boots on the flight and was told i would never get the back our lugage had been payed for priorty and we never recivied this either infact our cases where last off the plane priorty my &@£)( well i usually travel to india with… Read Full Review

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★☆☆☆☆

“Worst airline in the world”

Written on: 03/03/2015 by Stephensmf179 (1 review written)

Terrible - took us to the wrong airport and then left us stranded there with no alternative transport provided or communications… Read Full Review

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★★★★★

“Thomas cook brilliant.”

Written on: 23/01/2015 by Shyanne492 (1 review written)

Our flight on 09.01.2015 Manchester to Barbados returning on 08.02.2015. At Manchester Airport the staff checked us in with friendliness and sent us off with our boarding cards without any problems, our flight with Thomas cook was terrific, the staff made you feel welcome and comfortable, the service was excellent and the food was very tasty, so we have only thanks for Thomas cook superb staff and flight. Thank you kindly. P & K Brda… Read Full Review

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★★★★★

“very surprised after all the negative reviews”

Written on: 21/01/2015 by JayvonBarton176 (1 review written)

I was dreading the flight booked with Thomas Cook but needn't have worried. we flew from Gatwick to Punta Cana on Dec 26th. the flight was on time, the seats are comfy, the food was fine but the staff were wonderful. they were chatty and happy, nothing was a problem, they were extremely helpful and accommodating. The in flight entertainment was on demand but you are able to upgrade for a few pounds which made the choice must larger. I would not have any worries next time and can definitely… Read Full Review

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Linda1966's Comment

Written on: 22/06/2015

Thanks for that was getting a little worried never been on a plain to scared so plucked up courage this year going to Tunisia ......then went I read all bad reviews
but I uselly make my own.mind up xx

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