Thomas Cook Airline Reviews

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Thomas Cook Airline go to www.thomascook.com
2 stars
Average rating for this product is: 2 out of 5

From 10 ratings and 186 reviews

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Average Ratings for Thomas Cook Airline

  • Flight on time?3 stars
  • Customer service2.2 stars
  • Comfort on flight1.7 stars
  • Quality of food1.9 stars
  • Value for Money2 stars
  • Reviewer Ratings1.9 stars
  • Overall Rating2 stars

186 Reviews For Thomas Cook Airline

  • Guest 22nd Oct 2009

    Reviewer rating: 4 stars


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    30/09 Lgw Cancun 14/10 Can Lgw. Both ways landed early. A330 Aircraft good. 35 inch seat pitch excellent, seat width tight for over 13 stones..
    Cabin Crew very good, food OK, Entertainment poor, through our taravel agent we had 25kgs luggage and a free drink and headset and 10 of us together and seats were already pre booked so a really good experience....

  • Guest 7th Oct 2009

    Reviewer rating: 1 stars


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    Paid £124 for extra legroom seats 9 months before travel and at check in the memeber of staff asked us if we had any disabilities, which led us to believe we had been allocated emergency exit seats. As you have guessed we weren't and spoke to the Cabin Crew Manager who admitted TCX mistake but there was nothing they could do even though some of the seats were sold that morning. He assured me it would all be rectified and yes you've guessed it when we checked in for our return flight no e ...

  • milldene Rank: Lance Corporal 27th Sep 2009

    Reviewer rating: 2 stars


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    Legroom and overall comfort was the worst ever experienced. The food (which is an extra payment of £15-00 per person) on the outbound flight was poor but on the return flight was almost unfit for consumption. The flight alone was over £360.00 each from Newcastle to Paphos... This was only my second flight with Thomas Cook (the first had a 12 hour return delay)with the same levels of discomfort and this latest experience has convinced me not to fly Thomas Cook again. Not only is the f ...

  • Guest 17th Sep 2009

    Reviewer rating: 4 stars


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    After having read some very discouraging reviews, I was concerned. However, we found the Thomas Cook Airline service to be abolsutely fine. The check-in staff and cabin crew were friendly. The outward flight left on time, but the return flight was delayed by half an hour because of a technical problem. The cabin was clean. The leg room wasn't great, with our knees being pressed up aginst the back of the row in front, but it wasn't unbearable. We didn't order any meals or buy an drinks so c ...

  • peter2204 13th Sep 2009

    Reviewer rating: 1 stars


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    had 15kgs baggage allowance but tried to upgrade on line 6 and 5 days before(unable to access) could not contact anyone by phone as it was a bank holiday so tried to contact the next day but was unable to stay on the line long enough to speak to anyone (went down six places in the que 30th to 24th in 20 mins) so asked for call back by email they contacted me at 17.45 only to be told i could not upgrade luggage as it was now too late but i could pay at check (ie excess baggage £10 per kilo) ...

  • Guest 13th Sep 2009

    Reviewer rating: 2 stars


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    Thomas cook really messed up our booking regarding the bagage. Customer service were bordering on rude even though it was there mess up. The rep just seemed cheesed off and un interested in her job in the resort. Check in staff were plesent though. The Hotel Amalia was nice and very clean, Bali was lovly, we did have a good holiday but as for the service from Thomas cooke, well i won't bother aagain.

  • ken222nek 30th Aug 2009

    Reviewer rating: 1 stars


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    I have been fighting Thomas Cook for 4 months now and they have started to ignore me.

    Our holiday to the Dominican Republic started bad with a 22 hour delay and we had to spend the night in a Gatwick hotel but were not given our luggage back so had to wear same clothes the following day.

    On the way home why we was lining up to check in I was approached by a Thomas Cook employee who asked if me my wife and 9 year old son would like to pay £130.00 each and upgrade our seats, I asked what ...

  • Guest 28th Aug 2009

    Reviewer rating: 4 stars


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    Arrived 50 minutes early going but unfortunately engine problems on return and 28 hour delay hence only 4 stars. However must compliment the Handling staff at Zante for keeping the passengers informed of reason for delay and the steps being taken to rectify the problem-with safety paramount. Given snack at airport initially and when fault identified replacent aircraft on way following day. We were bused to a hotel and dinner/breakfast provided, following day ten Euros for lunch and coaches to ta ...

  • Guest 25th Aug 2009

    Reviewer rating: 1 stars


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    Thomas Cook Airline really need to clean the cabin area , especially as this is your space for 10 hours, you really should not have to wipe crumbs off your chair, use a wet wipe to clean your table and tv screen, I had a bad one both ways, and lastly the food is an insult.

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    Never had so little leg room on any other charter flight. I would never ever use Thomas Cook Airline again as it made a 3 and a half hour journey intolerable. And I am only 5 ft. 6 inches tall. A big plane and very smooth flight, but dreadful lack of space really made the journey exceedingly unpleasant. I have been flying charter flight for years and this was the worst ever experience of being squashed. I would like to have known the space between seat edge and seat in front.

  • Guest 21st Aug 2009

    Reviewer rating: 1 stars


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    I paid £60 extra on my Thomas Cook Airline flights for aisle seats. I had the appropriate seat on the outward journey, but on the return trip all the aisle seats had been allocated. I made it clear to the flight attendants that I needed extra leg room because of my height and the fact that I suffer from claustrophobia. I had to put up with a cramped seat for the flight. I was promised a refund by the cabin crew. This has not been forthcoming, despite constant letters. It is now 5 months an ...

  • Guest 20th Aug 2009

    Reviewer rating: 5 stars


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    flew to cuba with thomas cook, on their airbus 330, thought they were very good, food was ok, chicken and vegetables and near end of the flight got a sandwich. will be flying with them again in a few weeks for this years holiday, entertainment was good, plenty of different films and tv shows some radio channels, smooth and comfortable flight.

  • Guest 19th Aug 2009

    Reviewer rating: 4 stars


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    I must say that I had great reservation before going on my flight as I had read so many negative comments about Thomas Cook Airline. I have to say I was very pleasantly surprised. The flight was on time and despite an initial confusion about where the premium passenger check was everything for check in went smoothly. I was also glad I had upgraded as the queue for economy was enormous. On board the sparkling wine was a little cheap tasting but this is a minor thing. Also, the food wasn't great b ...

  • scalrag Rank: Sergeant 19th Aug 2009

    Reviewer rating: 1 stars


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    Although flight was comfortable and on time the reason i woud not recommend thomas cook airline and in fact chose to pay more to fly with another company later that year is because of the rediculous baggage system they have especially in Turkey (not sure if they do this in other countries??)They only have a 15kg baggage allowance as opposed to 20kg on most airlines as standard even so the reps dump you at the airport in small but so slow ques and leave(at this point you relise why so slow)the Tu ...

  • Tayport 16th Aug 2009

    Reviewer rating: 2 stars


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    Paid £120 extra for leg room seats near toilets. When we boarded the flight one of the toilets was already Out of Order and had over a 5 hour flight ahead of us. Queues constantly beside us for the toilets due to this and then the other one was also out of order mid flight so only front 2 toilets available for over 280 passengers. The crew only had minimum turnaround time otherwise over flying hours and no toilets fixed. The return journey was even worse and a non-paying passenger was put ...

  • Guest 14th Aug 2009

    Reviewer rating: 3 stars


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    We flew with Thomas Cook to Zakynthos for 11 days for our honeymoon. Our flight was delayed so we had to wait about 4 hours on Gatwick Airport and then 1 hour on the plan because it took them a lot of time to load the luggage. When we arrived to Zakynthos airport, everything went very quickly, we received our luggage in about 5 minutes and one of Thomas Cook staff was waiting for us on the airport and took us to the bus. We got to our hotel in Argassi quite quickly. But we were tired after a lon ...

  • Guest 14th Aug 2009

    Reviewer rating: 5 stars


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    Everything was excellent from start to finish with thomas cook, service on board was 1st class, cabin crew so friendly and nothing was too much trouble, will definetly be flying with them again!

  • suefish 11th Aug 2009

    Reviewer rating: 1 stars


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    When on a return flught with Thomas Cook from Zantes they for some unknown reason (after delaying us byt six hours) removed all luggage from the plane. We were assured this will be re-delivered to us within three days at their expense at at time of out convenience. After a week there was still no sign and I called the number they gave us to find out where my luggage was. I was assured it was going to be delivered tomorrow. After more time I became anxious and called again only to get no answer. ...

  • Bels1970 1st Aug 2009

    Reviewer rating: 1 stars


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    DO NOT USE THIS AIRLINE TO DALAMAN!! Last year we were delayed there and back by 3 hours. This year after having made a written complaint last year and being told that it was a one off (ha ha)I decided to give them another go.Surprise, surprise delayed an hour and a half going out. We found out that it was dealayed just as they were going to board (strange the excuse given was the crew were out of time, surely they would have known this well before boarding!)Then just to top this one the way bac ...

  • Guest 31st Jul 2009

    Reviewer rating: 4 stars


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    There are so many bad reviews of Thomas Cook, especially of there longhaul services. we flew with them to the dominican republic and they were brilliant there and back. we flew on their airbus a330 aircraft with a 3x3x3 seating plan. The legroom is more than adequate (33") and you get very comfortable leater seats in dark blue. the cabin was clean and tidy and looked very smart. on some of their a330's the toilets are downstairs as we had on our outbound flight; they were supervised for the whol ...

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