Thomas Cook Airline Reviews

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  • Quality of Entertainment

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Latest Reviews

★☆☆☆☆

“Thomas Cook - A waste of time!”

Written on: 06/06/2016 by Moises269 (1 review written)

06/06/16 Tried to book flights on Thomas Cook site and kept getting error code, phoned Thomas Cook instead after 23 minutes got connected to someone who seemed very distracted but eventually after taking all of my personal details and our flight requirements said he couldn't get a price up and would have to contact me back - he hasn't. Next step was to try the Thomas Cook online 'Live Chat' once I had found the link (in the FAQ section at the bottom). Input my opening line and waited for a… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 24/05/2016 by RonanCrouch (1 review written)

Had to cancel holiday due to death in family, worst travel company I have ever had the nightmare to dealing with. Stay away don't use under any circumstances … Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 04/05/2016 by Hustin (1 review written)

We flew back from Tenerife in March and joined a massive queue at check in 1 hour and three quarters early. At least 5 planes were leaving almost together. Due to inefficient staff we had not checked in 45 minutes before departure time. Finally after another 15 minutes and being told we would probally not be allowed to board we pushed in to the front of the queueand then had to run to the boarding gate. my wife suffers with a chest complaint has was out of breath. No time to go to the toilet or… Read Full Review

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★☆☆☆☆

“Rubbish Airline”

Written on: 27/04/2016 by xxSharp28 (1 review written)

Well I haven't left yet! booked Signature holiday in January for 6 adults and infant to travel in May which gives you the Perk of choosing a seat!!!, booked three rows of two at the front of the plane in February, but when checking on 25th April no two people were sitting together but scattered all over the plane! On contacting airline yes they said sorry and managed to find three rows together this being the last three rows so I was informed by the agent and was given the impression that I… Read Full Review

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★☆☆☆☆

“Worst holiday company! ”

Written on: 24/04/2016 by 4Frost (1 review written)

We booked a holiday to Florida last year and they really messed up. Although flying on a BA flight we where told a Thomas cook rep would meet us at the airport when we arrived into Orlando as we had booked our whole holiday through Thomas cook. Having travelled from Dublin to London and then from London to Orlando we where extremely tired by the time we arrived. As we got to the help desk upon collecting our luggage we where told the reps had gone home as all the Thomas cook planes had landed!!… Read Full Review

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★★★☆☆

“Holiday to Cape Verde”

Written on: 11/04/2016 by Dariusm1970 (1 review written)

Flight on time and good commentary from pilot. Service was slow. Meals that we paid £9 each for were appalling and inedible. Travel representative at Cape Verde greeting our flight had no warmth, failed to even say hello which I found lacking. Hotel was lovely and exactly as sold… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 27/03/2016

This is the most user unfriendly company I`ve ever had the misfortune to use. Firstly, our flight times were changed without even the courtesy of an email to notify us. The times we have now are actually cheaper than the ones we paid for but we`ve not been offered any refund. Now, to add insult to injury, they have changed the aircraft and we have been told that the seats we had already pre-booked and paid for, now have to be booked again with the new airline. It`s an impossible task to do as… Read Full Review

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★☆☆☆☆

“Dont bother to book your seats you will probably lose them”

Written on: 26/03/2016 by TTonn (1 review written)

In January 2015 we booked our holiday to Cuba and were the first to enter our seats on the seating plan. Due to an huge mess in the airline computing system in November these were lost. We had no notice of this fact and did not find out until Saturday 19th March 2016. We immediately went to our local Thomas Cook Branch where the agent phoned the airline and was abruptly hung up on. She tried to book further seats which also disappeared. The manager of this branch tried to resolve this all… Read Full Review

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★☆☆☆☆

“Inefficient and poor customer service”

Written on: 09/03/2016 by Michaels161 (1 review written)

Flight times on both journeys were brought forward over an hour without any notification so on departure we nearly missed flight. We had to be rushed through all areas with a 6 month old baby because of changed times and we only got flight because we had allowed so much time before flight to help us look after infant. Only found out about changed time on way back because spent hours trying to contact Thomas Cook and they were totally unapologetic. We would have been stranded if we hadn't… Read Full Review

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★★★★★

“Best flight ever”

Written on: 07/02/2016 by Davetaylorday (1 review written)

My husband and I traveled from Manchester to gran canaria on 25 Jan 2016 then back on 4 Feb with Thomas cook airlines I must say best flight I have ever traveled on staff were very friendly and helpful the pilot kept us informed on times and weather the flight both ways were smooth and most enjoyable I would recommend Thomas cook airlines to every one I no well done Thomas cook 5 star all the way… Read Full Review

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★☆☆☆☆

“Worst Airline for seat space EVER”

Written on: 05/02/2016 by JEC666 (1 review written)

Just flown with Thomas Cook Airlines for the first time in a long time. I usually fly with the low cost airlines due to prices. I could not believe the lack of leg room on the standard seats. We could hardly move and could hardly open the in flight magazine. Then to cap it all off the people in front reclined their seats !!!!! WHY when there is no space to begin with is this facility still available. On the low cost airlines where there is great leg room allocated, the seats do NOT… Read Full Review

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★☆☆☆☆

“You don't get what you pay for!”

Written on: 31/01/2016 by 19Silva (1 review written)

Booked flights via website a few weeks ago and several flight times were available at different prices. We paid over £300 more to fly at decent times as travelling with kids. A week later we get an email to say they have moved us on to the very early morning flight. So essentially we have paid £300 more than we needed to. It’s a nightmare trying to get through to anyone in customer service - finally got through after an hours wait today and they are totally not interested! They just… Read Full Review

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★☆☆☆☆

“would never book thomas cook again”

Written on: 29/01/2016 by MylieConway58 (1 review written)

poor customer service, issues with their IT systems since last year, ended with my booking being merged with another customer, total chaos would never book with thomas cook again… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 21/01/2016 by Ellabelle (1 review written)

I booked flights with this company as the Times if the flights were good. Came to input my ALI and found they had changed my flight times and our return flight has moved to the day before on a rubbish time home. I tried phoning Customer Services and couldn't get through, was kept on hold for hours. Went on online chat and they said I had to telephone. I wrote a letter of complaint nearly two weeks ago and still no response from Thomas Cook. Disgusting… Read Full Review

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★☆☆☆☆

“charged more on credit card ”

Written on: 17/01/2016 by CARTEROWL (1 review written)

BOOKED FLIGHTS TO CYPRUS ON 6/1 FOR 4 PEOPLE TOTAL COST ON SCREEN WAS £895 PAID ON CREDIT CARD HAD EMAIL WITH BOOKING CONFIRMATION WHICH I CHECKED NAMES /DATE ETC BUT DIDN'T CHECK AMOUNT AS CAREFULLY AS I SHOULD JUST HAD CREDIT CARD STATEMENT AND TC HAVE TOOK £1514 DIDN'T TAKE A SCREEN SHOT AND HISTORY WILL NOT BRING BACK UP SO KNOW I AM TECHNICALLY KNACKERED TC SAY CANT HELP TOUGH KNOW FOR A FACT IT WAS NOT £1514 AS I WOULD NOT HAVE BOOKED IT IF ANY ONE ELSE HAS HAD SIMILAR… Read Full Review

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★☆☆☆☆

“NEVER BOOKING ONLINE AGAIN”

Written on: 14/01/2016

I booked online for 5 adults and filled in all the details and checked that it was all correct, when i finished up i went to look at my confirmation and a message came up on the screen talking about a bug on the website. Thankfully i got confirmation through email. However, when i looked at the confirmation the last person's name i booked on only had one 'L' when it needed to have two. As i know this can cause problems when travelling i emailed straight away on the evening of realizing this had… Read Full Review

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Barbara Aimson's Comment

Written on: 14/01/2016

Try there Facebook page, they seem to answer quickly

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★☆☆☆☆

“what customer service?”

Written on: 25/12/2015

Booked flights to Menorca for 6 back on the 9th of December and the website threw up a technical error message and advised me to check with customer service. It's now the 23rd of December and I have finally got through to someone on live chat, the minimum phone wait was 45 minutes and my house phone battery died 30 minutes in! Emailed them on the 9th and had a response today advising me to....yep, phone customer service! Anyway, not impressed with this aspect of TC. I have flown with them… Read Full Review

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★★☆☆☆

“very very poor”

Written on: 05/11/2015 by Hatchbm493 (1 review written)

flying out tomorrow cant get on to manage my booking don't know witch terminal done all the booking though broughton and really not happy with them at all its been hard work to go with Thomas cook… Read Full Review

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★☆☆☆☆

“They messed us about and wanted us to pay”

Written on: 30/10/2015 by jimsmum (1 review written)

Thomas Cook altered the times of both the outward and return flights we had booked to Fuerteventura, in both cases by about three hours, which was not convenient for us. I rang and found that they would not permit us to switch to other airlines offering better times (only by cancelling with TC and losing the whole payment). They found better TC times within a day of the original flights but wanted us to pay something like £110 per flight per person. We have flown with just about every budget… Read Full Review

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★★★★★

“Excellent service in premium economy”

Written on: 24/10/2015 by mrMyrick19 (1 review written)

We flew in premium economy from Manchester to Las Vegas. Booked the tickets online with the Thomas Cook website. The website was easy to use and fully explained the difference between economy and premium economy, as to seating, included meals, etc. As advertised we were on the newly refurbished Airbus A330 and received all of the advertised amenities of premium economy. The flight was on time and onboard service was excellent… Read Full Review

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