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| Flight on time? | 5.5/10   |
|---|---|
| Customer service | 4.4/10 |
| Comfort on flight | 3.5/10 |
| Quality of food | 3.8/10 |
| Value for Money | 4/10 |
| Reviewer Rating | 3.9/10 |
| Overall Rating | 4/10 |
Full review by
Alex T
on 22nd Sep 2008
User Rating : 0
Respect :
0
Good Points: None.
General comments: Flew on 7th Sept from Gatwick to Monastir in Tunisia. The flight was allegedly delayed for 2 hours. When it finally arrived we were then told it needed essential planned maintenance. When we finally took off 3.25 hours late we were told only one toilet was working and the others were out of use. The delay was actually due to problems with the plumbing on the plane and the planned maintenance was to try and get at least one toilet working.We flew back on the 21st Sept and that was the confusion started thick and fast. On arrival at the airport we were told the flight was delayed for 3 hours and that there was a huge queue at the check in desk which hadn't opened yet. There were plenty of Thomas Cook reps inside the airport but none were willing to tell us what was going on. Another passenger told us they had just been talking to a rep outside who had told them that we did not have a plane as t had broken down at Gatwick. They had found a replacement but it was not big enough to take everybody. They had a second plane to take the rest but it would not be arriving for another 8 to 9 hours. This was why the reps inside were unwilling to tell us the truth.Suddenly a rep walked along the queue, asking people with children to go to a different check-in desk, which included us. After checking in I approached one of the reps and asked her to tell me what was really going on as we had heard rumours of there being two planes, not one and that they wee both going to be delayed by up to 6 or 7 hours. She replied that we were not to worry as there was only one plane and it would actually only be delayed by 2 hours.After passing through to the departure lounge the truth finally came out when the people on the Tunisair helpdesk told us the truth. There were indeed going to be 2 planes and the second would be delayed by at least 6 hours. Fortunately for us all families with children had been placed on the first flight. Those on the second had been offered £8 towards the cost of there travel expenses home from Gatwick.Unfortunately once you are in the departure there are no more Thomas Cook reps, which is probably a good job as there were 235 very disgruntled and downright angry passengers.At this time I phoned my colleague who was picking us up from Gatwick. He was already at Gatwick picking up another customer and told me the arrival bards there were showing that our flight was delayed by 4.25 hours and that there would be a second flight but there was no arrival time displayed. This was straight after we had checked in. This turned out to be true as we did indeed leave 4.25 hours late. Obviously TC knew the truth all along but were unwilling to share it with their passengers. The last we heard when we departed the second plane hadn't even set off to pick up the rest of the passengers.As a side note the TC rep outside the hotel who had been the only rep to tell the truth, right from the start, also told us about another delay that was going to occur. There was 4.05 flight to Scotland in the morning. This was delayed by 13 hours. The reps had been told by Thomas Cook not to tell the passengers and to ask them to simply remain at their hotel and taxis would be sent for them when they were ready for them. This meant the people were going to be stuck for 13 hours not having a clue as to what was happening. Would it not have been better to tell people the truth?
Alex T's review and ratings | 642 words
Review by
bluesleeves
on 21st Sep 2008
User Rating : 2
Respect :
0
Our plane was diverted from Stansted to Manchester airport as apparently it was needed for a flight to Palma, although we weren't given this information at the time we were only told about the change of airports twenty minutes before landing although Thos. Cook knew about this before we set off from Dalaman. Four coaches were laid on at Manchester to take us to Stansted. We were told we couldn't have any meal vouchers or eat any food on coach. Only allowed to drink water. This was made worse by ...
bluesleeves's full review | 144 words
Review by
lizzy a
on 16th Sep 2008
User Rating : 10
Respect :
0
Just returned from Mexico with Thomas cook (premier seating ) it was the best flight ever. I had read so many bad reviews on here that I was ready for cancelling. Even up to boarding the plane I did not want to go. Well let me put you straight the service was excellent, flights on time both ways, good food, the cabin crew could not do enough for us. We did have to use the downstairs toilet once as ours broke ( soon fixed) and it is rather small in the rear cabin, the aisle is very narrow and the ...
lizzy a 's full review | 200 words
Review by
NormaWhite
on 16th Sep 2008
User Rating : 0
Respect :
0
Flight TCX73K was a shambles. It was totally iresponsible of TC to fly any passengers to Cuba on the 4th Sept 08. They had to have known a Hurricane was going to hit. The Canadians were evacuated two days before the hurricane hit and the cuban people were evacuaed to higher ground. Also after a 24 hour delay they put us on the same plane which we were told had a techical fault on the 3/9/08.
NormaWhite's full review | 86 words | 1 comment added.
Review by
Guest.
on 11th Sep 2008
User Rating : 10
Respect :
0
Suberb flights with Thomas Cook, from Belfast - Dalaman and Dalaman - belfast....both flights on time.
Guest.'s full review | 28 words
Review by
Guest.
on 10th Sep 2008
User Rating : 7
Respect :
0
A very good charter airline with modern, apparently well maintained aircraft and professional crew. Seat pitch on widebody (long haul) was excellent and certainly comparable to scheduled economy seats of most operators. Catering was above average.
Guest.'s full review | 125 words
Review by
paul garforth
on 9th Sep 2008
User Rating : 8
Respect :
0
The check in was a complete shambles, and what made it worse was that you could tell that the check in girls were aware they hadn't put us together but were hoping we wouldn't notice.
The flight to Ibiza and back to lba were great, the pilot quite often would tell us where we were flying over and the service on the aircraft was very slow, I didn't think they were going to have time to get it all done.
paul garforth's full review | 232 words
Review by
jeanrweir
on 9th Sep 2008
User Rating : 0
Respect :
0
Wasted three days of holiday trying to come to terms with treatment then flew home with hello airlines. Have never had such good treatment. cheers hello
jeanrweir's full review | 68 words
Review by
Guest.
on 9th Sep 2008
User Rating : 0
Respect :
0
Delayed thirteen and a half hours Glasgow to Crete 21st August, very poor standard Portuguese plane, no staff from Thomas Cook all that time cold very tired and emotional, destroyed three days of our holiday. Returned on German aircraft, Hello airlines, although delayed they are in a different class. Very well looked after. Cheers Hello airlines. Overall had a terrible experience, still very emotional even thinking about it complaint in progress as I write this.
Guest.'s full review | 76 words
Review by
musicmatt4
on 8th Sep 2008
User Rating : 9
Respect :
0
Gatwick - Sanford and Return
Excellent cabin crew service, very attentive and friendly. Can honestly say they were the best we've ever had and we've been on quite a few airlines to Orlando!
Legroom was good (33"). However, width wise was a little cramped, especially for the large person.
Checkins at both airports were a breeze and with friendly staff.
Audio and Video on demand entertainment on outbound was fantastic.
Food very good, even got a full size mars icecream on outbound which was a we ...
musicmatt4's full review | 173 words
Review by
Guest.
on 3rd Sep 2008
User Rating : 10
Respect :
0
Gatwick to Varadero in TC Premium, August 08. Gatwick check-in was awful, but everything else for the flight met or bettered expectations. TC Premium worth the extra for wider seats/higher luggage allowance/free drinks & entertainment. Plenty of legroom for long-haul flight. Only real gripe is that on return leg the cabin crew had an hour break after serving meal & before starting duty free service, during which lights remained on. Ideally they would have done duty free before the break giving a ...
Guest.'s full review | 126 words
Review by
jamies80085
on 31st Aug 2008
User Rating : 3
Respect :
0
The holiday was good, I go every year to Ibiza, usually with my travel, but following the merger, things have changed. the service on board the aircraft coming back was pathetic, they didn't serve the meal until we were an hour into out 2 and a half hour flight, and then they had to do the tax free shopping on the ground! Our outbound flight was a disaster, ok. We received a £7 meal voucher, (breakfast at Manchester airport is £7.99) and after that they just left us. Numerous times ...
jamies80085's full review | 167 words
Review by
Guest.
on 28th Aug 2008
User Rating : 9
Respect :
0
We flew with Thomas Cook to Cuba, a long haul flight, and i can honestly say it was fine now problems at all! It's not a bedroom it's a plane and it is what you make it! Flying again with Thomas Cook to Lanzarote next week!
Guest.'s full review | 97 words
Review by
gw1402
on 28th Aug 2008
User Rating : 2
Respect :
0
All passengers at the gate ready to board when we were told that the flight 'would not be boarding at the present time and a further announcement will be made at 1pm!' Then the next announcement was 4pm then we were told we were leaving at 1810 then 2320 then 0105 and eventually we left Glasgow at 0220 to fly to Heraklion! Customer Service was shocking to say the least and the handling agents weren't good too.
We didn't fly out with Thomas Cook Airlines, they chartered a Portugese Airline calle ...
gw1402's full review | 164 words
Review by
Guest.
on 28th Aug 2008
User Rating : 10
Respect :
0
We flew Thomas Cook from Belfast to Orlando on 1st August 2008 and could not have had a better flight. The flight left on time and the cabin crew were so friendly and profesional. We had a few meals on board which were really nice for airplane food and we even got Mars ice creams halfway through the journey.
On the way home we arrive early due to strong winds.
Would have no hesitation in recommending Thomas Cook.
Guest.'s full review | 87 words
Review by
elainestoddart
on 22nd Aug 2008
User Rating : 0
Respect :
0
The flight on the plane from Glasgow to Heraklion was very roomy and the meal was nice. 45 mins delay going out on the 14th. 14 1/2 hours delay coming back on the 21st August. Lack of information, checked baggage in then had to go to other desk to queue yet again to hand luggage in. Supposed to board at 8.05 for 8.40 am flight, instead left waiting to board for over 1 hour. Flight back, breakfast was poor, lukewarm cup of tea, no trolley service throughout the flight. Bearing in mind we were sup ...
elainestoddart's full review | 107 words
Review by
Cunners SWFC
on 21st Aug 2008
User Rating : 1
Respect :
0
All in all a disappointing airline with seemingly not enough concern for passenger comfort.
We flew the same flight in December last year with North West Airlines and were treated very well with 2 free meals, free snacks and free drinks all the way there. I wouldn't recommend flying with Thomas Cook long haul to anyone.
Cunners SWFC's full review | 221 words
Review by
Guest.
on 19th Aug 2008
User Rating : 3
Respect :
0
Outbound flight 3hrs 15 mins delayed - a knock - on from problems the previous day! Return Flight delayed by a hour - previous technical problems! Bad luck -or poor operational management?
And the "food" - it was truely horrible. Buy a sandwich in departures - even that will be better.
Guest.'s full review | 50 words
Review by
syanmor
on 15th Aug 2008
User Rating : 10
Respect :
0
Flew out to Orlando 31st July 2008, premium upgrade. Also return journey 14th Aug. Excellent service, would fly Thomas Cook again, and also recommend. Flights left on time arrived home 30mins early. Could not fault Thomas cook.
syanmor's full review | 54 words
Review by
BenJay18
on 10th Aug 2008
User Rating : 3
Respect :
0
We flew with Thomas Cook in May from East Midlands going to Reus (Salou)
The flight was only 2hrs 20 mins thankfully! As we got on board they was not 1 cabin crew member to great us or show us where we was sitting which was stupid when everyone was trying to get on all in one go! We finally got seated and set off to Reus. The cabin crew bought the food round which was appalling, they wasn't even enough to feed a baby! All we got was 1 sausage, tea spoon off toms, half of an omlette, a cake that ...
BenJay18's full review | 503 words
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