Thomas Cook Airline Reviews

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★★☆☆☆
1.8 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Jam them in”

Written on: 01/08/2014

Just returned from Lanzarote on TCX3047. What a nightmare journey. Knees hitting seat in front. No entertainment unless you buy headphones. I had the joy earlier this year of flying to Dubai with Emirates. 30Kg hold and 10kg hand luggage. Top class free entertainment,free comfort pack with blanket, pillow, headphones and food and drink. Whats happened to our holiday airlines? Old clapped out 757's and nothing for nothing. I hope and pray that some day Emirates will commence flying from UK… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 24/07/2014 by gyPugh67 (1 review written)

Poor customer service. Food so bad even our cat wouldn't eat it! Even worse aftercare customer service. Hotels that don't match the description!… Read Full Review

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★☆☆☆☆

“ Made us to travel illegally without proper visa”

Written on: 13/07/2014 by prosperinit (1 review written)

I would like to provide review for Thomas Cook for our HoneyMoon 1st of all our trip was delayed by 4 days. I was informed about this delay only after final payment. Also Thomas Cook has done blunders in visa processing. Because of Thomas Cook, we had to travel to European Countries without valid visa. Visa was getting expired before end of our group tour (arranged by Thomas Cook). When we consulted Thomas Cook told that there will be no problem if we stay two or three days after visa… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/07/2014 by Cyclops414 (1 review written)

We flew TC to Antalya and the out going flight was ok. It was then that our problems started. Rep stayed on bus for all of 5 minutes before getting off at next terminal. Driver then took us into a traffic jam in town centre to refuel! We then had to go back into the traffic jam before arriving at our hotel about 20 mins late. On arrival driver dumped us on side of the road when we asked where was the hotel he pointed across a duel carriageway we then had to haul our luggage across the duel… Read Full Review

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★★★★★

“Manchester to Vegas and back”

Written on: 09/07/2014 by GJ12 (1 review written)

I flew with Thomas Cook last year from Manchester to Las Vegas, I had paid a little extra for a seat with extra legroom and the seat was very good. The food was good as well and I watched 3 films which passed the time on the 10 hour flight, found the staff helpful and well mannered and I'm considering flying with them again later this year… Read Full Review

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★★★★★

“the best ”

Written on: 06/07/2014 by 59Figueroa (1 review written)

i have traveelled 3 times to thomas cook turkey it was the best jouneryy i recommned this to eceryone and nw ism going again 2tomorow the staff are soo kindd and leggroomm wass oerfecttvxxxx… Read Full Review

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★☆☆☆☆

“Disorganised Company ”

Written on: 29/06/2014 by Giannim420 (1 review written)

Booked our family holiday direct with Thomas Cook for a party of 11 for a family wedding in Cyprus. With four days to go we noticed out fligh time had changed and was now4 hours earlier than the original booking, meaning that we would have missed out flight. We still to this date have never informed/contacted by Thomas Cook about flight changes, even after contacting them and asking them to resend the email which they said they had sent. I will never be using this company again as they were… Read Full Review

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★★★★★

“VALUE FOR MONEY”

Written on: 18/06/2014 by atinabay (1 review written)

They're cheap. They take me to Turkey and back twice a year. Been doing it for 5 years. I'm still alive and ready to go on my next flight........... Come on, what else does one. need out of a cheap flight. It takes you to your holiday........ Job done............ And well done TC… Read Full Review

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★★★★★

“Manchester to Orlando”

Written on: 18/06/2014 by HarperMelton (1 review written)

We were a family of 4 (a adults & 2 Children). The flight was in May 2014 on the airbus 330, seat plan 2.4.2. It was late taking off, but we made up the time and arrived only 10 minutes late. The seats were economy, with good leg room and quite comfortable. The tv had usb to charge tablets, plenty of options of movies and tv shows. Kept both kids and adults happy for the 9+ hour flight. Attendants were very pleasant, approachable and friendly. I would definitely use again, (in fact, I am)… Read Full Review

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★★★☆☆

“Cramped seating”

Written on: 17/06/2014 by Brianae250 (1 review written)

Thomas Cook is going to have to work hard to get me to fly with them again. The seats are so tight together that I suffered on my last trip bearing I'm only 5ft 7 and only 29 inside leg god help any passenger taller than me. Thomas Cook should give good value and just a little more legroom and stop pulling out all the stops to maximise profits… Read Full Review

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★★★★☆

“Orlando to Glasgow 6/14”

Written on: 16/06/2014 by Puxesaco (1 review written)

After reading all the horrendous reviews about TCA, I wasn't looking forward to my flight. But it was just fine- no better no worse than a typical American carrier. Seat configuration was 3-3-3, legroom was typical of most airlines. I'm only 5'7", but my knees were nowhere near poking the seat in front of me. Flight attendants were courteous, bathrooms were clean, flight arrived early. The food looked mediocre, but just bring your own. It looked like half the passengers brought their own… Read Full Review

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★★★★☆

“Outward better than return”

Written on: 13/06/2014 by JPWOODING (1 review written)

Our first flight with our children, they really enjoyed the experience. Flew to Gran Canaria in June 2014. Outward flight (tcx 5266) was superb; prebooked window seats for children and meals were good. Quality of food was good, in flight entertainment good and service was very good. Seats were in good condition and was a nice experience, though a little cramped given the four hour flight. Return flight (tcx5267) wasn't as good. In flight ent. was cut short after film? This made the flight feel… Read Full Review

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★☆☆☆☆

“Squashed cramped horrible”

Written on: 12/06/2014

Flight TCX 7684 from Bristol. Used to love flying with Thomas cook , no more , I think they've put more seats in. I'm only 5, 9"tall and I was as squished as could be , luckily it was only a two hour trip to Menorca. Plus to top it all we had a 4 hour delay on the return home. Never again. And the food was total rubbish… Read Full Review

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Braine's Comment

Written on: 17/06/2014

See my review Cramped Seating just the same.

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★☆☆☆☆

“Awful”

Written on: 11/06/2014 by C4RR (1 review written)

Never again would I travel with this airline delayed by four hours to begin outbound journey we thought never mind it happens then to our disgust on our return another two hours the seats could not have been any smaller even though we paid £20 each for extra legroom and to be told when on board you can purchase them for £17.50 which was most annoying!! Don't ever sit in row 31 window seat as you will freeze!!!! The most annoying thing regarding paying for extra leg room was once in flight… Read Full Review

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Llewellyn1954's Response to C4RR's Review

Written on: 19/06/2014

if your delay was for 3 hours or more you can claim up to £400 each for compensation .don't be put of with any nonsense the caa have all the details. or look up flight delay compensation . cheers

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★★★★★

“job well done.”

Written on: 10/06/2014 by Richy2tall (1 review written)

Flew with Thomas Cook to Tunisia and back, TCX 4026/7 and had a great flight both ways. It was a very early departure out of Birmingham at 5.30 am. Myself and most of the other passengers were all looking a little bleary eyed having not been to bed as check in was at 3am. The Thomas Cook cabin crew, who had all been up since around 3am themselfs, not only done a fantastic job, but looked fantastic too. Lots of smiles and glamor despite the time of morning, and were completely professional… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 06/06/2014 by Monkey219 (1 review written)

Without question the worst airline for long haul I have ever flown with this was to be a special 50th trip to Las Vegas, booked in February paid extra to upgrade to premier class told by travel agent(Thomas cook) drinks included extra leg room great inflight entertainment ,not a chance no complementary drinks standard leg room and the worst inflight entertainment 4 films you could only watch a certain times or how about a re-run of a 70s classic george&mildred, thats if you had the right money… Read Full Review

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★☆☆☆☆

“Rude cabin stewardess”

Written on: 29/05/2014 by Blackbombaycat (1 review written)

Firstly our flight to the canaries was late outward and inward with no explanation or apology from the airline. The meal was terrible with no English hot meal an option. We endured without complaint 4 hours of seat kicking and screaming from a young baby and when we commented on this at the end of the journey we were told in no uncertain terms to fly with another airline next time if that was how we felt!!We were only concerned for the child as it was obvious that it was suffering from the… Read Full Review

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★★★★☆

“Manchester to Orlando TCX414”

Written on: 26/05/2014 by charliewales (1 review written)

Read la lot of bad things about this flight. I am lucky enough to fly several times a year including Florida.I found this flight to be good. The flight was in May 2014. It WAS THE AIRBUS 330 WITH A CONFIGURATION OF 2.4.2 SEATING ARRANGEMENT.ONE CLASS. It was late taking off by 20 mins. i found the pitch to be between seats to be near 33 inches.The seats were of the economy type,ok was not super comfortable,did have head stops you could pull together to stop your head rolling back and forth when… Read Full Review

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★★☆☆☆

“Thomas Cook Airport Rip off”

Written on: 08/05/2014 by rgchc212014 (1 review written)

Mexico 4th may 2014. Arrived Cancun Airport on return journey. At the check in desk a sign offering (Offload your suitcases first from the plane at Manchester Airport £5 a suitcase) The Thomas Cook representative made the offer and we paid £20 for four suitcases; At Manchester Airport , Half the planes luggage came through on the carousel a mixture of priority and none priority cases, before our three cases arrived (Not Happy) The fourth suitcase never arrived at all (lost in transit) Lost… Read Full Review

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★☆☆☆☆

“Worst thing I've ever done”

Written on: 19/04/2014 by Knighty46 (1 review written)

We booked in for our honeymoon to congrats from the check in woman only to discover that she sat us apart and in separate rows!! A lady who was also split from her family kindly swopped with me so I could sit next to my husband. The leg room was unbearable and must be illegal. I'm 5"10 and my legs were in pain! As I moved In my chair I was punched 3 times by a passenger behind a told it wasn't a f@ing rocking chair! I tried to explain I was only sitting and was met with a barrage of abuse. The… Read Full Review

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