BT Reviews

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BT
1 stars
Average rating for this product is: 1 out of 5

From 4 ratings and 97 reviews

Thumb down 14% of users recommend this product

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Summary

Review your BT Phone Company or find whether this is the best landline phone service for you. With the increasing number of phone packages available, determining which comes out Tops can be no less than difficult. Whether it is added extras or simply the cost of calls, make comparisons from the reviews below and get dialling.

Average Ratings for BT

  • Reception1.3 stars
  • Customer Service0.8 stars
  • Reliability1.1 stars
  • Extra Features0.9 stars
  • Value for Money1.1 stars
  • Reviewer Ratings1 stars
  • Overall Rating1 stars

97 Reviews For BT

  • Guest 20th Nov 2009

    Reviewer rating: 1 stars


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    Appalling customer service. Please be aware that if you buy a BT product you are unlikely to be supported if you need assistance. You may find it relatively easy to set up a service, but try moving & cancelling a line! We were pushed from one operative to another and although the cancellation was confirmed verbally, a new bill has just arrived and there is no cancellation in place. If you ask an awkward question you are cut off and you should be aware that the majority of contact seems to be with an Indian call centre and their English is not always good.

  • Guest 17th Nov 2009

    Reviewer rating: 1 stars


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    If you are thinking of going to BT DON'T! Seriously, all I asked for was a new line and broadband to be installed at my house. 4 weeks and 3 engineers (thinking they where here to do something else) later... NO phone line and NO
    Broadband. Although, wait for it... I got charged for it.

    3 words.

    JUST DON'T BOTHER.

    Wish I'd known just how bad they were before I made the order and wasted nearly seven days of my life on this.

  • Guest 12th Nov 2009

    Reviewer rating: 1 stars


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    I moved to BT in January 2009. Was quoted 17.50 for unlimted calls to national lines, 8 Meg Broadband with unlimited usage and free 2nd broadband line and phone. At the time it was cheaper than anywhere else so I jumped at the offer as would anyone in times where saving money is essential.

    Everything was as promised, no disruption with the phone line or the broadband and it all took place within three weeks as promised to me by the excellent salesman on the line who spoke clearly.

    The broadban ...

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    All I wanted was broadband at home. Just regular broadband. Nothing fancy. So I tried BT. Big mistake. Ignorant & dishonest telephone staff, refusal to honour agreements and simple services not carried out. I'm talking about basic stuff here. As a result I still don't have any broadband service, and now I'm so anoyed that I'm telling the world.

    There are plenty of smaller providers out there who actually want customers, rather than BT's approach.

    DO NOT USE BT IF YOU WANT A HAPPY LIFE.

    ...

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    I signed up with BT and was told i would have to wait 30 days for a phone line, i paid my £50 deposit and waited.....
    3 months later and still no phone line, after ringing up a few tiems i came to the conclusion they are all incompetent. I cancelled my order and went with talktalk instead and no problems at all!

    If you are thinking of signing up with BT dont bother, just go elsewhere.

  • scsing 13th Oct 2009

    Reviewer rating: 1 stars


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    no commend for them. because everything is very very bad. they r the worst phone company in the uk!!!!

  • Guest 27th Sep 2009

    Reviewer rating: 1 stars


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    So far I have 17 months of appalling 'service' from BT. In a nutshell I bought a combined phone & broadband package from them in April last year. Unbeknown to me they failed to take over my phone line culminating in my old provider, Tiscali demanding money from me but not telling me what it was for. I have been harassed by phone calls from a rottweiller like BT representative, my phone line has been restricted for nearly a year. As part of the package I was promised £40 cash back, whi ...

  • Guest 19th Sep 2009

    Reviewer rating: 1 stars


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    We changed to BT as I thought by provider KC was bad,not so nothing is worse than BT went with them for Broadband phone and vision. My neighrbour has been having a problem with his landline for months and months which BT have come and dug up the path 3 or 4 times looked down the hole said line are broken but not there responsibility and closed up the hole on each occasion. They have been promising my neighbour they will come and fix it and work was scheduled to commence and new cable laid but no ...

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    One star is even too high for BT.

    From my time in London, BT has been more problem than useful. Just seeing that they are spending their money buying into the American market shows they have no real concern for their UK customer base - I would not even be surprised if they think we here in the UK are all just one big 'cash cow' for them.

    Problems I have had:
    - phone line took several months to setup
    - broadband never was setup. After also several months went with Sky who set it up that af ...

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    BT have increased our monthly DD and refuse to explain or justify the bill.
    When we call their customer sevices number we get connected to Dheli where a very pleasant operative will tell you the numbers involved but cannot discuss a breakdown of the charges they are making. The bottom line is pay the bill,don't question it...or we'll cut you off.
    Now looking for a new provider.
    I'd have liked to been made aware that no-one at BT is available to discuss any queries to my bill.

  • Guest 28th Aug 2009

    Reviewer rating: 1 stars


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    Well I would like to start by informing you that I pay for the option 3 with 8mb/s which clearly states "Unlimited" access and download. As I use the internet very regularly on many levels, during 1 intense month of usage from my part, as I came back from work found that my internet was crippled, so ran a speed test at http://www.speedtest.net/ (very accurate) and found that the top speed I could reach was 56kb/s, so I called the service and I was told I overused the internet this month so they ...

  • Guest 25th Aug 2009

    Reviewer rating: 1 stars


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    BT (I have the credit card statement to prove it)charged me twice for my BT line rental in one month. I wrote and asked for a refund plus interest on the amount, plus £120 for the one hour I had to take out of my working day to deal with their incompetence and discover a telephone number on their website that actually connected to a living being. I eventually received a refund - no apology - and nothing else.
    BT's incompetence beggars belief. They charged me over £700 to install a Br ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    I have given up with BT, The overseas contact center cannot cope or help and read from a script. 32 hours to get my Bt POP mail working, they blamed my Outlook, 3 hours to try to get someone who could help with my accounts. THere is no central complaints team. This has all changed in the last 8 months. I am moving my service as BT wastes too much time.

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    Never Never Never again will I use BT. I have been a BT customer for ten years or more, but enough is enough. They just took £150 direct debit from my account in error. I was told by BT that is was a technical error at there end. The refund will take uo ot 8 days. prior to this managed to screw up my order ofr broadband and a phone line, what should have taken 4 days took over three weeks. As soon as I can I will be cancelling my BT account(s). Avoid them at all costs.

  • themaninthevan2001 Rank: Lieutenant-Colonel 20th Aug 2009

    Reviewer rating: 1 stars


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    no way never again, i hate BT there so bad..... problems after problems. the customer service is cranky and probably the worst i've experienced. stay away the hassle is to much. you will end up with to much stress.

  • Guest 17th Aug 2009

    Reviewer rating: 1 stars


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    In February this year we took a telephone line and internet with BT. We have free evening and weekend calls with this package.

    Since then we have had numerous problems. This first being that we were charged for telephone calls and line rental from the house my boyfriend previously lived in. The account for this house was cancelled and a new one set up for our address. We contacted BT and were eventually credited for this.

    We have an ongoing problem receiving bills. We rarely get a bill ...

  • jonny harris Rank: 2nd Lieutenant 29th Jul 2009

    Reviewer rating: 1 stars


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    I was told by the very nice sales team that i could get 4mb broadband i couldent even get it i had to get dailup that was only the start. Calling customer services is a joke there they dont understand what your saying and iv tryed to set up two direct debits and they never go out i have to wait for the demand letters and pay them at the bank thanks BT.

  • Rustybark 28th Jun 2009

    Reviewer rating: 0 stars


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    oh Bt bt bt- unbelievable how a company like this still continues to operate in this day and age. We didn't have too many problems in the beginning apart from the extortionate 'Hidden' costs which were so alarming that I Immediatly tried to change providers.was told we had to stay for at least 12 months.Grinned and bared it although the 'Premium' broadband sevice is snail slow and the wireless hub only works when it feels like it. In a moment of madness, we decided to switch to BT from virgin wh ...

  • jen7 1st Jun 2009

    Reviewer rating: 0 stars


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    BT is the worse company I have ever dealt with. After I made a landline to get internet access in my house I called BT and found out that "i live too far and internet connection cannot be set up". Ridiculous. Moreover, I ordered a broadband equipment that I never recieved. When I called them back it didn't help at all. Customer service is extremely poor and all they can do there is just say "i really apoplogize". None of my problems was sold.I would never use it again.

  • jonesnow 21st May 2009

    Reviewer rating: 0 stars


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    Shocking customer service, moved home and asked to transfer my number, BT totally mucked it up three times and caused a months delay to my line getting installed and broadband was delayed 2 weeks after that.