BT Reviews

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Summary

Review your BT Phone Company or find whether this is the best landline phone service for you. With the increasing number of phone packages available, determining which comes out Tops can be no less than difficult. Whether it is added extras or simply the cost of calls, make comparisons from the reviews below and get dialling.
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Latest Reviews

★☆☆☆☆

“what a joke”

Written on: 24/08/2015 by joni1717 (1 review written)

Absolutely disgusting service. Been paying for 3 months and not getting the deal that was organised. Engineer has let us down twice.wasted time and money no phone call no apologies. There is clearly a communication problem which just magnifies the problem cannot understand them on the phone. DISGRACEFUL- don't deserve custom very very unhappy… Read Full Review

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★☆☆☆☆

“Worst Utility Company I Have Come Across in 40 Years Sham”

Written on: 16/08/2015 by SecureDocuments1 (1 review written)

I have been with them for 7 years at my current address providing me with ADSL Broadband and Phone. My House is 11 years old from new. Half the development has Superfast about 200 Houses, the other half about 175 have been left to squander on ADSL Standard Broadband with speeds of 2mpbs that is 2 Meg. The development is 375 homes surrounding a lake at CO3 8WR & CO3 8WL areas. The service has been erratic carrot & stick over the last 7 years and has barely improved we had an upgrade 12 months… Read Full Review

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★☆☆☆☆

“Most rubbish customer service I came across is BT. ”

Written on: 14/08/2015 by Holmanto109 (1 review written)

There are many companies I have come across in life who's customer services arent that good. But believe me I have never came across a company who is rubbish as by. I wish there was a policy were I could sue this company. I was on the phone with them on and off for Mrs the 6 hours in one day and they couldn't resolve one problem. I was joking them for 2nd time and out of no were they said that I have an outstanding balance with them. Which was not possible as I was a direct debit customer and… Read Full Review

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★☆☆☆☆

“sainsbury gift card”

Written on: 07/08/2015 by GlennAnderson1954 (1 review written)

Once signed on years deal with bt sales said entitled to gift card,paid year in advance and now bt gift card division say we signed up one day to early,deception and lying.,Cant wait to move supplier .Wouldn't recommend to the animals of farthing wood yet alone humans… Read Full Review

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★☆☆☆☆

“sham of a company”

Written on: 30/07/2015 by MikeAnderson33 (1 review written)

This outfit is a disgrace, my phone lines are down and it's now 14 days later and still not resolved!! Then when you call up all you get is foreigneres who do not understand a word i'm saying, it's just ridiculous… Read Full Review

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★★★☆☆

“Yet Another Price Rise!”

Written on: 28/07/2015 by jasondunlop (24 reviews written)

I'm getting quite sick of BT! Personally I find customer service representatives both unhelpful and difficult to understand! Its rare that I get through to someone who knows how to help me! They are better than Talk Talk but that's no recommendation, as Talk Talk are horrific! And yet again BT are raising prices on line rental. Ive been kind and given 3 Stars but I'm not sure how much longer I will be able to put up with BT! I would recommend you shop around and try someone else for your… Read Full Review

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★★☆☆☆

“customer response to my letter”

Written on: 26/06/2015 by SabrinaHancock190 (1 review written)

Over a month ago my internet(modum)stopped working, so phoned BT and sorted out new package deal. But was told the new modum would take 5 days to deliver and new package deal will not be connected until 2 days after that (total a week). Did get compensation except for first two days under standard policy. Last Autumn had heart surgery and I thought of doing something bit unusual. I thought with the problems I had with internet I had and the length of time I have been a customer, i sent a letter… Read Full Review

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★☆☆☆☆

“Awful service from BT”

Written on: 22/06/2015 by Jonhill333 (1 review written)

Awful. £130 for new line.Engineer didn't do his job, gave incorrect information, couldn't get a another appointment for over a week (which i received no confirmation for), then well over 30 mins on hold to sort it out (I'm still holding). You simply cant believe what they say - I was told two different versions of why work couldn't be completed .... staff say they have left notes when they haven't. To make it worse this is just one in a line of errors over last 6 months - constantly re-setting… Read Full Review

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★☆☆☆☆

“There are no words to describe their customer service”

Written on: 11/06/2015 by trickyn73 (1 review written)

Shocking levels of service. I had nothing but trouble with them years ago so I left. They tried to bill me anyway for their mistakes. Move on a few years and deals galore. So I thought yes maybe they've improved. The answer is NO! Take orders they almost immediately delay repeatedly. Mess you around and just talk nonsense. Still waiting for a call " we'll call you back in 7 days definitely" 2 months later. Seriously awful company. I'm giving my 313 days notice now and never going… Read Full Review

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★★☆☆☆

“The elusive infinity”

Written on: 09/06/2015 by Gardenpete (1 review written)

I have received a card saying that my street was now ready for BT infinity so I applied on line to be connected. I first filled in my phone number and post code and yes, infinity was available so I continued with the application. Finally I got to a page that told me that unfortunately infinity was not available to me but I could still get fibre optic! I didn't quite understand this but applied anyway and was told that my new service would be running from the next day. This was obviously not… Read Full Review

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Securedocuments1's Response to Gardenpete's Review

Written on: 16/08/2015

There will never be any peace with them until government investigators get to them bottom of their practises and regime. Im sorry for your pain old chum+ We are in it too!

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★☆☆☆☆

“Total pain in the bottom. ”

Written on: 02/06/2015 by Kaliyahe1962 (1 review written)

Rubbish service. I had broadband and phone through them and things often went wrong and the call center could never help. They persuaded me into getting BT sport for extra money and when I tried to cancel they kept billing me. Eventually I switched broadband provider and they over-billed me, trying to charge me at the same time my new provider had already changed the service over! Took loads of phonecalls and complaint emails to get the issue sorted. They are too big and have a monopoly… Read Full Review

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Securedocuments1's Comment

Written on: 16/08/2015

good on you it makes us all ill with worry all the time.

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★☆☆☆☆

“BT are awful”

Written on: 21/05/2015

Moved three weeks ago. Used to have Talk Talk but they don't cover where I now live so went with BT. Big mistake! They initially set up the contract, sent out Sim cards, ordered an engineer and sent the internet hub even before I had moved in ! They then sent out the internet hub to my old address after I had moved. When I finally got the hub it didn't work so they sent me another. That didn't work either and they eventually admitted there was a fault on the line so had to take another day… Read Full Review

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Ste1972's Comment

Written on: 22/05/2015

My contract is up in about 5months I look forward to being bt free, poor service, poor quality. You will find you get to know all advisers in India before the contract ends. Been with sky , they kept taking money out of my account for about a year. I know should be checking statements . Got money back , they told me I did cancel it and refunded the money. Bt and sky big no for me

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Securedocuments1's Comment

Written on: 16/08/2015

Yes us too we had all that and more+

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★☆☆☆☆

“liars and extornists.”

Written on: 18/05/2015 by SemajLaw77 (1 review written)

I'd been with BT for years and years, since, I think, 1991. I mostly stayed because I'd heard so many horror stories about other companies. Let's get one thing straight about BT, when they say their broadband is ' unlimited' it ISN'T! BEWARE THEY WILL CHARGE YOU THROUGH THE NOSE. Their customer service is absolutely appalling and a lot of it is out sourced to India. Anyway, I tried to sort out my broadband because with the phone I was paying over £130 a month. Through and error of theirs they… Read Full Review

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Securedocuments1's Comment

Written on: 16/08/2015

should have reported it to the ombudsman i have one running at the moment

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★☆☆☆☆

“Appaling”

Written on: 14/05/2015 by PMWaterford (4 reviews written)

The customer service with these people is absolutely appalling. You are kept on hold for as long as possible then cut off. They say will call back but don't and when you call them back nobody has any record of the previous call. If you dispute their bill they just cut you off until you pay in full. Nightmare… Read Full Review

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★☆☆☆☆

“Avoid BT at all costs”

Written on: 02/05/2015 by Munro103 (1 review written)

Wish I'd read these reviews before switching Looking for a better deal we switched to BT from Sky. What a mistake. First they mucked up our phone lines, getting calls from everywhere, but none to our number. We have been without broadband since the switchover. Speaking to umpteen different people, always having to repeat the problem again and again and keep getting the same two answers but never from the same person 1. Its an exchange fault - but they never fix it or 2. The routers broken -… Read Full Review

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★☆☆☆☆

“Watch those contracts”

Written on: 04/04/2015 by hywel (26 reviews written)

OK this is where people go to vent their spleen at BT? OK, this is a slightly different approach. I actually think BT is basically a good company with good products and services but watch those contracts. Especially broadband. If you are taking a phone service and fibre optic broadband, you will be paying over £50 a month and you are contracted to keep paying them for 18 months, come what may. That means they are effectively invoicing you £900 and collecting each month whether you want to… Read Full Review

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★☆☆☆☆

“service absolutly rubbish”

Written on: 04/03/2015 by Gomezpz203 (1 review written)

do not use bt when problems arise they are full of promises but do not deliver… Read Full Review

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★☆☆☆☆

“Incopentent company DO NOT use them!”

Written on: 26/02/2015 by RishiMcDaniel269 (1 review written)

BT's service is the worst I have ever experienced. I don't usually write reviews but I have to this time. They failed to provide me with my full order for BT infinity. Assuring me they would contact me regarding the order which never transpired. I spent approximately 3 hours on the phone to various departments and still no broadband. Finally they agreed to set up a new order, with an additional weeks wait for connection… Read Full Review

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★★☆☆☆

“Anyone Want a Home Hub”

Written on: 22/01/2015 by dave2951 (10 reviews written)

In November 2014 my contract required renewing with BT. This was agreed but also the Call Taker stated my internet showed a record of dropping and that the Hub2 I was using needed replacing with the new Hub4.I explained i had know problems with my internet apart from it being slow which was down to BT and their sub station being miles away. I was informed if I did not upgrade I would not receive any further support and that it would be a cost of £9 to deliver the Hub.On me telling him forget… Read Full Review

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Dave2951's Response to dave2951's Review

Written on: 24/01/2015

Today on a Saturday at 8am our one day for a snooze the phone rings BT Help desk from India. Wanted to know if my Hub3 was now working ok. Attempted to explain that I had received two Hub2s. I was told that was impossible as they do not use the Hub 2 anymore and they wanted the serial number. I explained that would be difficult as I had slung the Hub into my loft as I already had a Hub2. Is your internet working.? reply Yes, well we will now close the complaint. BRILLIANT.

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★☆☆☆☆

“NEVER EVER USE BT!!”

Written on: 15/12/2014 by rjd1993 (1 review written)

I HAVE WAITED 3MONTHS FOR A PHONE LINE AND WHEN I FINALLY GOT AN APPOINTMENT IT GOT TO 4.30PM ON THE DAY OF THE APPOINTMENT SO I THOUGHT I WOULD CHASE THEM UP AND THEIR REPLY WAS MY WORST NIGHTMARE 'WE ARE STILL CARRYING OUT WORK ON THE LINES' THIS IS THE EXCUSE I HAVE HAD FOR 3MONTHS!!!!!!!!!!!!!!! AND THEY HADNT EVEN RANG TO SAY THE APPT HAS BEEN CANCELLED!!!! GRRRRRRRRRR… Read Full Review

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