BT Reviews
Summary
Review your BT Phone Company or find whether this is the best landline phone service for you. With the increasing number of phone packages available, determining which comes out Tops can be no less than difficult. Whether it is added extras or simply the cost of calls, make comparisons from the reviews below and get dialling.
Media Gallery for BT
Latest Reviews
★☆☆☆☆
“BT do not connect with their customers”
Written on: 18/05/2013 by TerrytheMagnificent (1 review written)
Changed from Sky Talk to BT for phone to obtain connection date following move to new build. Was promised a connection date of 16th of May...received 3 texts confirming the install date. I am extremely disappointed to have received a call today that the engineer won't be coming to connect tomorrow that on the 6th of June.....6th of June I can expect to receive an "Update" followed by a connection date. Forgive me for not being brim full with confidence at this point. You guys tell me there... (read more)
★★☆☆☆
“BT - Why No Phone Number?”
Written on: 09/05/2013 by jasoncooke93 (31 reviews written)
I was trying to move over to BT from Sky but couldn't find a phone number anywhere on their website; home page, contact page, nowhere. Very odd! I guess looking at these reviews I'll stick with Sky for the time being. (read more)
★☆☆☆☆
“BT broadband”
Written on: 26/04/2013 by mlbradey (1 review written)
These guy's are not only liars but mis-sell products that don't even come close. Upto they say, i.e.. 16mb but I get 0.28, anything is a struggle. Like Sky a few years back unlimited broadband but NO, after you go over your limit we will charge you a fortune. Now they say Totally Unlimited, my God what can I say these company need to be boycotted. I wouldn't give them any star rating. (read more)
★☆☆☆☆
“Incompetent useless waste of space. Avoid like a plague.”
Written on: 26/04/2013
I had the misfortune to sign up to BT infinity and a phone package. They kept cancelling my changeover date, lying to me about why my existing number couldnt be transferred. Each time I phoned, they told me something completely different. One person even cancelled my order without asking me and reschedule the installation yet again. I was told I would get two months credit to compensate me for the inconvenience. Even that turned out to be a lie. In the end I lost my original phone number... (read more)
★☆☆☆☆
“DO NOT, DO NOT sign to BT”
Written on: 25/04/2013
I signed up to BT Infinity early last December. They transferred my phone line and then booked an appointment early in January to connect Infinity in the meantime they insisted on putting me on BT total broadband (their most expensive package!) They then cancelled my appointment and booked another on for a week later saying there was problems at the exchange. They also cancelled that appointment and re-booked another - that engineer didn't even bother to turn up! Finally infinity was... (read more)
Mlbradley's Comment
Written on: 26/04/2013
That's what happen to me, these guy's not only liars but mis-sell products that don't even come close. Upto they say, i.e.. 16mb but I get 0.28 loading anything is a struggle. Like Sky a few years back unlimited broadband but NO, after you go over your limit we will charge you a fortune. Now they say Totally unlimited, my God what can I say these company need to be boycotted.
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★☆☆☆☆
“BT Telecommunications: AVOID!!!”
Written on: 25/04/2013 by Essemmgee (1 review written)
BEWARE: A despicable avaricious old fashioned company who behave as though they have a monopoly and are too dumb to realise that they are being outstripped in every way by their competitors. They are (presumably) trying to make up for lost sales (due to their outmoded outlook, overpriced, substandard service and cheap, nasty products) by ripping off their existing customers in every way possible. •Their calls are overpriced and the tariffs are tricksy - make sure you read the very small... (read more)
★☆☆☆☆
“Bad is an understatement!”
Written on: 22/04/2013 by Deadkalm (1 review written)
Upgrading my BT Broadband to BT Infinity 2? After having my letterbox regularly interfered with for over a year with sales information from BT attempting to persuade me to upgrade to BT Infinity (which I already have), several weeks ago, I received a telephone call from a jolly gentleman in BT’s sales team asking me if I wanted to upgrade to BT Infinity 2. Normally, when an unknown person introduces him/herself via a telephone call with: "hello, how are you today?", they don’t get to... (read more)
★☆☆☆☆
“Terrible Cusotmer Support”
Written on: 22/04/2013 by peter_house
If only they spent as much on their customer services as they did on marketing. The irony of watching a BT infinity advert with the internet constantly dropping was just cringe worthy. Certainly an example of the left hand not knowing what the right hand is doing. They have no clue how to resolve problems other than to send you down a warren of online problem solvers (which again is a bit stupid if your internet isn't working) and then once you are finally getting somewhere, sending kit of... (read more)
★☆☆☆☆
“Worst company I've ever dealt with. Ever. ”
Written on: 10/04/2013
Dearest BT, I am not happy. I am usually quite a happy some say optimistic person. Then I started dealing with you. I’ve dealt with incompetent businesses before, I’ve been let down by companies before, I’ve even felt the need to complain before. But never before have I felt so let down and utterly dumbstruck by incompetence that I’ve wanted to cancel a service before it’s even been provided. Below is a chronology my dealings with yourselves. Shakespeare himself couldn’t have... (read more)
Stevethegreatgolfer's Comment
Written on: 15/04/2013
Ditto, Ditto, Ditto.
Everything you say here is exactly as I have experienced and for the past 6 weeks I have been using the word "Incompetent" in every conversation in connection with them.
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Tipsygipsy's Comment
Written on: 16/04/2013
Glad to know I'm not alone, just working my way through the ranks to claw back some compensation at least! Good luck sir.
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★☆☆☆☆
“BT is like Ralph, they will wreck it ”
Written on: 10/04/2013 by d_lion_101
BT isnt exactly a monopoly but they do behave like one anyway especially if you want broadband . BT sister company BT OPENREACH dont give a hoot, they will miss appointments after appointments with no apologies. Be prepared to take endless days off work. And once you are connected you can expect heaven with the services which is quite good to be honest . But watch out, BT is known to report to credit reporting agencies. They will wreck your credit history even if you don't owe them a penny... (read more)
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Showing 1 - 10 of 319 Reviews
★☆☆☆☆
“Dangerous Incompetents”
Written on: 10/04/2013
This company is dreadful. There is case outstanding now with them now of a little old lady of 89, living on her own and who last year had a serious operation who's phone line has gone wrong so that she cannot receive or make calls. Yesterday she failed to turn up for her habitual Sunday lunch at the local pub because she felt unwell. Her phone was reported out of order over a week ago and all this telecom giant can say is 'we are working on it - probably at the end of the day' - but it never... (read more)
★☆☆☆☆
“If only there was an option for negative 5!”
Written on: 07/04/2013
Avoid at all cost! BT has the most appalling customer service I have received! Firstly, in January I took a day off work to wait for a BT engineer to arrive between 9 and 1pm. I called earlier in the day and they advised that he was still on his way. When he did not arrive at 130 I called the help desk who first yelled at me to plug in the phone then hung up on me. I then spoke to someone else who said they would call back but didn't. The third person advised that the engineer said he could... (read more)
★☆☆☆☆
“ABSOLUTE RUBBISH”
Written on: 13/03/2013
THE WORST COMPANY I HAVE EVER DEALT WITH POOR PRODUCT MONTHS OF PROBLEMS AND HOURS ON THE PHONE POOR CUSTOMER SERVICE BECAUSE OF COMPANY POLICY (MOST STAFF FRIENDLY ) I WILL NEVER BUY BT PRODUCTS AGAIN FOR AS LONG AS I LIVE A SHAME BECAUSE THE CONCEPT WAS GOOD (read more)
★★★★☆
“BT spam calls”
Written on: 13/03/2013 by LauraRa (1 review written)
Received a phone call from BT, informing me that he was disconnecting me because of an unpaid bill.. He demanded payment immediately of £31.00 or it would be £ 118.00 to re-connect at a later date. The guy wasn't even fazed when I told him I was with Virgin Media, allegedly VM have to pay BT a percentage for line rental! (read more)
Ragatoo's Response to LauraRa's Review
Written on: 25/04/2013
So 4 stars for BT spamming you?
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★☆☆☆☆
“Post-cancellation billing continues!”
Written on: 04/03/2013 by RedwoodRose (2 reviews written)
My account was supposed to be closed in January. It's now March and I am still being billed for FUTURE SERVICE!! I have called 3 times now to cancel. It is like being in a black hole and not knowing how to get out. The initial connection time was good, which is why I went with BT. But I regretted that decision until my contract ran out. And now that I have left BT, they keep billing me. (read more)
Mikebardin's Response to RedwoodRose's Review
Written on: 10/03/2013
i have been without my landline now for 4 weeks. after numerous phone calls on my mobile, spending £30 a week as it is pay as you go. it costs me £19. a month fust to have it there doing nothing. whatg a joke. think i will be getting mobile contract soon.
customer service! what customer service.
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★★☆☆☆
“Poor”
Written on: 03/03/2013
Have had BT infinity and phone for some time in old property. Moved January 2013 , transferred it to new property on same package - £18 Infinity and approx £10 line rental. For two months I have been charged £55 which obviously doesnt add up!!!! (Dont use phone for calls). Eventually got through to call centre, took an age to explain i was paying too much. Apparently i had been also charged for some useage on old property even though this came out of another bank account- my husbands. ... (read more)
★☆☆☆☆
“Worst customer service ever! Unreliable. Urge to avoid BT!”
Written on: 03/03/2013 by Vera Broussova (3 reviews written)
I have signed up with BT broadband. Neither my phone line or broadband working. They have tried to send 3 engineers, 2 of which didnt show up and 1 showed up at the wrong time. 1month in, neither my phone line or broadband working, however they are happily charged me for services that they havent provided! Very disappointed. Difficult to get through call center and all advisers have very strong Indian accent - difficult to understand what they are saying. AVOID BT! (read more)
★☆☆☆☆
“Miss selling”
Written on: 28/02/2013 by Nigel1955
I had been with Sky for 20 years contacted Bt for a like for like package only to be sold like for like at same cost as SKY not as discussed with sales. Can speek to anyone regarding the issues system did'ent work for 2 weeks when installed. i could go on and on but ther you are we all make misstakes but have have made the biggist one. (read more)
★☆☆☆☆
“AVOID”
Written on: 28/02/2013 by sophie2806
Bt are the worst company i have dealt with. I told the lady on the phone exactly what we used the internet for, lots of streaming, downloading etc and she insisted that the cheapest package would be able to cover all of that, so i went with it assuming she knew more about data usage that me. It then took them 3 weeks to correctly install our phone line for our broadband, the guy came back twice (after a very very long call where i was instructed to try and fix it myself pulling it apart!)... (read more)
★☆☆☆☆
“broadband”
Written on: 26/02/2013 by anthony270466 (1 review written)
i ordered bt broadband, waited the whole day for the equipment to be delivered, items were never delivered. phone bt and cancelled the order, the privilege for cancelling the order was £180, well done bt you have excelled as the worst company i have ever dealt with. (read more)
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Showing 11 - 20 of 319 Reviews
★☆☆☆☆
“AVOID, AVOID, AVOID”
Written on: 21/02/2013
AFTER 3 HORRIFIC MONTHS WITH BT, COUNTLESS FAULTS WITH LANDLINE AND INTERNET, NO INTERNET FOR WEEKS ON END, FAULTY LINE, BAD SERVICE, ETC,I DECIDED TO CANCEL MY CONTRACT AND WAS FORCED TO PAY 139.90 CANCELLATION CHARGES. 1ST AND LAST TIME WITH BT (read more)
Anthony27046's Comment
Written on: 26/02/2013
i ordered broadband, waited the entire day for it to be delivered, items never arrived, i called and cancelled the order and was ordered to pay £180, well done bt shocking service
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★☆☆☆☆
“AVOID, AVOID, AVOID”
Written on: 21/02/2013
AFTER 3 HORRIFIC MONTHS WITH BT, COUNTLESS FAULTS WITH LANDLINE AND INTERNET, NO INTERNET FOR WEEKS ON END, FAULTY LINE, BAD SERVICE, ETC,I DECIDED TO CANCEL MY CONTRACT AND WAS FORCED TO PAY 139.90 CANCELLATION CHARGES. 1ST AND LAST TIME WITH BT (read more)
★☆☆☆☆
“Refaund from BT (Broadband and line rental)”
Written on: 19/02/2013 by r100sto
Worst expirience ever. (read more)
★☆☆☆☆
“Nightmare service”
Written on: 19/02/2013
I have had problems with my BT vision since early January 2013, and have been unable to watch tv through bt since this time, nor have I been able to access on demand facilties. I have had 3 appointments made for an engineer to come and look at the equipment, the first appointment I said that I would not be about for the school run and they would have to avoid that time of day, so the engineer rings at lunchtime to say that he will be here at 3, when I wont be home, so that appointment was... (read more)
★☆☆☆☆
“contact your MP”
Written on: 15/02/2013
I would kindly urge anyone who has experienced hell with BT to contact their MP and demand a Select Committee be set up. Its just not right that this company can hold Britain to ransom. I've also written to channel 4 dispatches (dispatches@channel4.co.uk) My experience: -Six months of nightmares whilst BT connected, disconnected my land line in London -The auto call back service doesn't work -The staff dont call back when they say they will -Put on hold for ever -Poor compensation... (read more)
★☆☆☆☆
“Total incompetence”
Written on: 07/02/2013 by OldWomble (9 reviews written)
BT disconnect our phone without giving us any warning or reason. After a few days we found that it was because we had not paid our bill. The only problem with this is that they had not sent us a bill. They also sent no reminders nor made any effort to contact us. We eventually managed to speak to BT (Delhi Office I think) who apologised and told us he would have the line reconnected and send a copy Invoice. That was in the first week of January! Since then, three more people have told us... (read more)
★☆☆☆☆
“Don't do it !!!!!”
Written on: 24/01/2013 by manxcat5 (1 review written)
Went to BT for broadband and phone , first off they disconnected the broadband five days early (over Christmas) !! When they finally turned it on , no wireless ! After about five hours on the phone to technical help(?) he admitted defeat and put me through to his "mac expert", well I'm certainly no expert, but I definitely knew more than him , I got it going . At this point I told them to put me through to... (read more)
★☆☆☆☆
“Appalling 'service.' AVOID!!”
Written on: 12/01/2013 by SusanH67 (21 reviews written)
Fed up with TalkTalk customer service I decided to move phone and broadband to BT. This was a BIG MISTAKE! I won't go on and on, but basically after waiting over 10 weeks for an engineer I have ended up paying both BT and TalkTalk line rental etc because BT did not cancel my TalkTalk service. It seems unlikely that I will be able to get my old number back and now have a phone number nobody knows. After spending hours on the phone I am now paying a fortune for the same package and same... (read more)
★☆☆☆☆
“worst provider ever.DO NOT TAKE UP A CONTRACT WITH THEM”
Written on: 08/01/2013 by torres1701e
Where do I start.....poor customer services, lies, broken promises . When you complain they don't log it so it never gets sorted out. They are not to be trusted at all . You never speak to the same person twice and they keep you on hold for over twenty mins at a time so you end up getting fustrated and hanging up. Waste of time and money (read more)
Susanh67's Response to torres1701e's Review
Written on: 12/01/2013
I agree. Avoid like the plague.
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★☆☆☆☆
“Poor customer/tech service and poor fibre optic broadband”
Written on: 05/01/2013 by nfeast (1 review written)
I have the full BT infinity TV, phone and Broadband package. I have continually had problems with my fibre optic broadband since 'upgrading' to it 18 months ago, especially as I live less than 100metres from the local exchange. I have problems where the internet cuts in and out every minute and so slow, to the point where I try to run a broadband speed test, and my internet can't even do that. I have tried to get technical support from BT, but every time I have been sent to India, with a... (read more)
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Showing 21 - 30 of 319 Reviews
★☆☆☆☆
“This is a terrible company ”
Written on: 29/12/2012 by Claire44 (1 review written)
I have been with BT for years, and I've always had problems with surprise charges. The first problem a few years ago, when i moved house, i was charged for not making a certain amount of calls per month. I was charged an extra £10 a month for NOT making 10 calls. It wasn't part of the contract I agreed to it was added on about two months after I joined. It took 6 months to resolve that issue. I never got my money back. Now, I have moved again, and Money is being deducted for two... (read more)
★★☆☆☆
“Inconsistent broadband service”
Written on: 01/12/2012 by rodale (1 review written)
My experience with the technical engineers is good, but they are hampered by their internal procedures. I live in a rural area and was once told by the BT help desk that I should move to a city !! My broadband is highly inconsistent - one day 3.8Mbps, the next day 0.45 Mbps, and every problem always seems to take 10 days to resolve. This year (2012) I have had to telephone BT at least 30 times. They have no way of providing a a consistent service. Because they have split out OpenReach as a... (read more)
★☆☆☆☆
“bt internet ”
Written on: 01/12/2012 by jameswigmore85
Don't even think about it go with v mediia bt lie and don't listen for more infomation go to there twitter account and see how many people have problems I wanted to give 0 stars but I had to give 1 (read more)
★☆☆☆☆
“Cancelling my Direct Debit and threatening loss of service”
Written on: 21/11/2012 by Louis14 (1 review written)
I have been a loyal BT customer and always paid promptly by Direct Debit. However, last month I changed banks and the new Direct Debit information was passed to BT who confirmed the change. Although being fully aware of the recent change, when some sort of hitch ocurred with the payment instead of sorting it out with the bank they called my home threatening me with loss of service if I did not give the person who called a credit or debit card number! It was very difficult to understand... (read more)
★☆☆☆☆
“I can't go on any longer!”
Written on: 19/11/2012
We were moving house into an area that could get BT Infinity, and using the internet for work/streaming tv we thought this would be ideal. So a couple of weeks before our move in date we call up BT and book it all in. The first issue was that they wouldnt be able to get an engineer out to install it until a month from our move in date. Fair enough, it was busy this summer with the Olympics/bad weather. So we patiently waited for 6 weeks to get our internet, booking half a day off work in... (read more)
★☆☆☆☆
“BT, founded in 1980, still providing an 80's service”
Written on: 15/11/2012
Joined BT to get broadband, phone and TV. Within days the broadband didn’t work anymore, which in turn affected the TV service they provide. Promises were made by BT that they never lived up to. I ended up without broadband for approximately 9 days, and needed it to work from home. Eventually an engineer turned up at my address. I don’t have a phone plugged into the line as it’s just for the internet. The engineer used a phone from his kit to call the speaking clock from my phone line... (read more)
★☆☆☆☆
“Utterly Appaling ”
Written on: 05/11/2012
I had been with BT for four years with no problems at all...however, when it came to moving house, everything went wrong. I originally called on the 18th August and am still waiting for full service. I have a very long list of complaints with them - too many to list - but to summarise, the problems seem to arise from a severe lack of communication within BT and the staff being completely incompetant. Every single person I have spoken to has given me incorrect information...the next person... (read more)
Beatriz.delorenzi's Comment
Written on: 12/11/2012
I had a similar experience with BT, when my fibre optic broadband stopped working just 3 weeks after it had been installed. One month later and, besides not having it sorted out, I had endless HOURS on the phone, going from department to department, being told the same as you every time....
So I wrote down every time I called, took note of the duration of the calls, and sent a 6-page complaint letter to BT, after having fought with them to cancel my service (I had agreed to a 12-month contract). Obviously I got no reply. So 2 months later I contacted the Ombudsman, sent them all the info - letters, bills, etc - and they argued my case for me, forcing BT to pay me back the money I had paid for the service for the weeks the service was down, plus £100 compensation for the utter inconvenience.
So if you are still having problems, I suggest you write down every detail and make a complaint. If all of us do the same, it will hurt the big companies in their pockets, and perhaps then they will treat us they way they "promise" to treat their clients.
Good luck!!! :-)
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★☆☆☆☆
“Appauling Service”
Written on: 04/11/2012
What a bad company to deal with, false promises to the extent I am told something was done that wasnt Just to get me of the phone by a BT Customer Service Centre based in India? I am a new customer, the 1st booking for engineer to put new line in never turned up 1 afternoon wasted no reason given when discussed with call centre, which i had waited approximately 5 weeks for, I am then told I will have to book another appointment, approximately another 5 weeks away, I notice that BT start... (read more)
★☆☆☆☆
“Schambolic”
Written on: 03/11/2012 by san65dra (1 review written)
I became a customer on 19th oct 2012, what a mistake!! On the 20th I was on the phone for 3 hours from one department to another, we had no t.v no broadband and no phone. I was told they would not send an engineer until I agreed to pay £99 if my equipment was faulty, they didn't understand that until they took over, my phone was working perfectly. My son eventually spoke to them and agreed that if necessary he would pay the £99 just together someone out. On the21st Sunday, an engineer... (read more)
★★★★★
“One Happy BT Bunny!”
Written on: 31/10/2012
Things are bound to go wrong sometimes with any ISP. After a nightmare six weeks in which Talktalk cut me off only BT offered to help. We aren't big users and our package of under £25 for line rental, 10Gb BB per month, and unlimited calls offers very good value (we pay line rental one yr in advance). We're now well into our third year with BT. BB speed doubled to an average 8mb after BT ran fibre to the cabinet this year. We have had no interruptions in service or problems apart from... (read more)
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Showing 31 - 40 of 319 Reviews
★☆☆☆☆
“81 yr old cut off, no warning though paid bill 15...”
Written on: 24/10/2012
I was shocked to find that my 81 year old mother, (a diabetic on insulin and with high blood pressure) had her outgoing calls disconnected despite having paid the bill via the bank 15 days ago. I rang BT today and have never been so frutrated, recorded messages confusing, interrupted every few minutes with 'we're very busy please go to the website or ask for ringback in an hour' Despite this I hung on and was answered eventually though the advisor said the money hadn't been received by BT.... (read more)
Annajive1's Comment
Written on: 29/03/2013
thank you for this! i was considering BT BB...but reading what your mum went through, i am, on principle, going to 'shop' elsewhere!!!!
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★☆☆☆☆
“Worst IPS I have ever been with.”
Written on: 05/10/2012
There are just so many things that BT fail at. -I was billed ridiculous amounts of money and the billing system did not make it clear why. -The speeds I received were appalling, on the(upgraded speed) I on average was receiving barley 4mb/s where as on other providers receiving 8mb/s -The customer service was a nightmare to deal with, I often spent hours being sent around to different people all of which would send me to another person, who for the majority lacked sufficient linguistic... (read more)
★☆☆☆☆
“will not use again”
Written on: 03/10/2012 by murdoch (6 reviews written)
worst customer service I've ever experienced. Every time I use them I swear I will never use them again. They have absolutely no idea what they are doing and cannot coordinate anything over and above billing you. Terrible. It is impossible to have a coherent conversation with them, you speak to them one day, next time you speak to the you get completely different information, they have no record of your previous conversation, and have not actioned what they said they would do. The fact that... (read more)
★☆☆☆☆
“Great mistake. Wished I had read the reviews first!!”
Written on: 01/10/2012
I decided to change my land line provider to BT...a great big mistake!! I asked for a Bt land line 0n 3rd Sept.2012 I was given a date for my connection to BT on the 24 Sep.2012. I recieved confirmation for an engineers visit on the said date and was asked to keep my land line free on that date between 8am and 1pm for the new line to be installed. After waiting in all morning with nothing happening I phoned BT to ask what the delay was. They explained with an automated call that there had... (read more)
★☆☆☆☆
“Severely poor service in every way”
Written on: 30/09/2012 by Annie2888 (2 reviews written)
I ordered a Broadband and Phoneline package 2 months ago and have finally had to cancel my order before BT could even get round to setting it up. Firstly the email confirmation of my order was incorrect- It was an order for JUST the phoneline at a ridiculous price, with a longer contract and with moneygrabbing demands:(Quote taken from email: "You need to make at least ten BT calls a month, or you'll need to pay £5.15 for each month you don't make your minimum ten calls.") Then when I tried... (read more)
★☆☆☆☆
“if I could put -5 stars that wouldnt be enough!!!!”
Written on: 26/09/2012
this company shouldn't be allowed to trade anymore! someone should seriously look at BT and shut it down! my mother was charged a bomb for a service she used minimally! we got charged an arm and a leg for cancelling a phone service which was supposed to be anytime... we paid £5 more for this service only to get punished for it! in the end we got charged over £100 for cancelling early (only by 2/3 months) which was supposed to be £5 a month for early cancellation... we phoned up to find... (read more)
★☆☆☆☆
“shocking”
Written on: 26/09/2012 by jdjdjd
using for new line installation. 6 calls and 45 minutes to get them to change a correspondence address. which they were told about when order placed (read more)
★☆☆☆☆
“Cut you off earlier now with big charges for doing it. ”
Written on: 25/09/2012 by PCowell (2 reviews written)
I was charged a fortune for going over my broadband usage, and assumed they would give me the same time to pay as before, or even have the option of asking for extra time to pay as they did before. I was getting paid a couple of days after they said they would cut me off, but I couldn't have a couple of days extra. They now blackmail you into paying a set amount a month by direct debit to have the choice to ask for extra time. Luckily I didn't sign up to one of their contracts, so I can... (read more)
★☆☆☆☆
“Absolute rubbish”
Written on: 21/09/2012
internet connection drops 24/7 not a decent internet speed and has THE WORST call centres IN THE WORLD! (read more)
★☆☆☆☆
“Never ever ever use BT”
Written on: 20/09/2012
BT's incompetance has meant I have wasted hours proving that the bills they have presented are wrong. The net result is that, despite hours on the phone to so-called customer sevices, I am now being pursued by debt collectors for a debt I do not have. Do yourself a favour do not enter into any arrangement with BT and if you are in one, get out at the earliest opportunity. (read more)
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Showing 41 - 50 of 319 Reviews
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Changinman's Comment
Written on: 03/05/2013
I am having exactly the same issues ...Lies and more Lies ..everytime they say they will do something they don't...24hrs they said ...now it might be 2 or 3 weeks ....no phone line...Just unacceptable!!!