BT Reviews

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★☆☆☆☆
1.2 / 5
7% of users recommend this
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Summary

Review your BT Phone Company or find whether this is the best landline phone service for you. With the increasing number of phone packages available, determining which comes out Tops can be no less than difficult. Whether it is added extras or simply the cost of calls, make comparisons from the reviews below and get dialling.
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Latest Reviews

★☆☆☆☆

“Appalling way to treat a customer.”

Written on: 29/08/2014 by GB27 (1 review written)

I recently ordered BT internet and as I didn't have a phone line they were installing one for me too. I then choose a day for this to be installed - Friday 22nd August with a 1pm to 6pm slot. I took the afternoon off work that day and the engineer turned up within the slot. After about 30 minutes he knocked my door again and told me he was unable to do the job and would send one of his colleagues round later. I waited in all afternoon and no one turned up. I got back in touch with BT and they… Read Full Review

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Gb27's Response to GB27's Review

Written on: 01/09/2014

Just to add further to this, BT rang me the following day asking why I had cancelled my order. After I explained the situation they told me I may be able to claim compensation for my loss of wages and would I be interested in going ahead with the deal.
I told them I needed to chat with my wife who at the time was away on business and wouldn't be back until Sunday evening. They arranged to ring me on the Monday (today) at 4pm to ask what my decision was. Its now 5:30pm and I haven't heard off them. Think I'll give them a miss.

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★☆☆☆☆

“NO CUSTOMER CARE WHAT SO EVER”

Written on: 26/08/2014 by SavannahDowney (1 review written)

Customer service and faults departments are absolutely horrendous, they could not give a care in the world. The actually service however, is decent… Read Full Review

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★☆☆☆☆

“Avoid!!”

Written on: 25/08/2014 by StephanieHolt164 (1 review written)

We had no internet for 6 days. They never returned calls when they said they would. We had to chase up They said we refund Fter 3 days but we don't count done if your day!!! Even though I had a few reference numbers then the customer care manager said If you decide to leave that is your choice ?!!! Verry verry poor !!… Read Full Review

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★☆☆☆☆

“Lies and no proof of phone call”

Written on: 14/08/2014 by Honestjohn1066 (1 review written)

Bt is a awful service. They charge for disconnection even when your 12 month contract has finished. Then they lie about a phone call you make to them. And tell me they can not find the conversation which you had with them as proof your contract had finished. If I could rate as 0 I would .go with virgin or sky not these cheats and liers … Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 14/08/2014 by 218Drew (1 review written)

Dealing with BT is like dealing with truculent idiots. Even their website is obstructive. Indian call centre staff promise to do stuff but it never happens. For exampe I am required by law to submit VAT invoices to HMRC. Unfortunately you cannot obtain VAT invoices on their website so it advises you to call their so called help lines. 5 times I called, 5 times they have said they would provide VAT invoices - but I'm still waiting. A month after we moved house they claimed we owed them money… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 05/08/2014 by Lindsey136 (1 review written)

The customer service at BT is the worst I have ever experienced, probably for any product ever. The online chat staff are rude, painfully slow and don't answer the questions asked. They knew I was within the 'cooling off period' (about half way through the hour and a half chat they had lost me as a customer for ever) so refused to refund my money (this was for annual line rental paid up front - £159), fobbing me off with saying they would 'email the contract over' and then cutting me off… Read Full Review

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★☆☆☆☆

“Been Waiting for over 3 weeks for our broadband!”

Written on: 31/07/2014 by Joannemc (1 review written)

We changed from Talk Talk to BT as we were moving and we were able to get the infinity broadband from BT. BT called me asked me to change even though I was set up with Talk Talk and I foolishly changed.... the start of my nightmare. My husband works from home and is completely reliant on broadband and I have 2 teens on uni holidays! So you can imagine no TV no broadband! And I just get pushed from pillar to post with everyone passing the buck to someone else. I have been dealing with a very… Read Full Review

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★☆☆☆☆

“3rd world company ”

Written on: 20/07/2014 by christianlondon (1 review written)

Poor been waiting over 30 days for a broadband service and still waiting, happy to sign you up but are reluctant to give any reliable or timely service in setting up the service by fixing evident faults. I would seriously consider the alternatives as BT are pants, did ask whether as I hadn't been provided with the service I had signed up for if I could cancel?… Read Full Review

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★☆☆☆☆

“Change address BT 12 month phone contract”

Written on: 20/07/2014 by 1960Harvey (1 review written)

I been with BT since March 2013 and I seen chaos with BT time to time home phone line drop or broadband not connected and I called BT several times about this issue nothing change then I had to myself BY resting or turn off modem to re-connect also I some time slow website. So that wasn’t end yet, recently a month before end my contract with BT I called to cancel my contract they advice me its early to contact us for CANCELLATION, then after 3 week I called BT to cancel my contract the said… Read Full Review

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★★☆☆☆

“raised a complaint today”

Written on: 18/07/2014 by YaelO'Donnell302 (1 review written)

Hi, i didnt realise there were so many negative reviews about BT who are the most advertised provider in the UK. To cut a long story short, I signed up to BT Last year and just realised i was put on the highest call tariff- anytime unlimited calls which i do not remember a sales agent talking through various options, benefits and prices with me. considering i pay line rental, interest and VAT at 20% i have asked the complaints department to investigate this for me as I feel the call plan was… Read Full Review

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★★★☆☆

“Good if youre lucky”

Written on: 05/07/2014 by yeahright99 (3 reviews written)

Its all good if youre lucky but if you have a problem, well… Read Full Review

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★☆☆☆☆

“IF YOU WANT ASSISTANCE FROM BT DONT BANK ON IT !!!”

Written on: 18/06/2014

Since the changeover from yahoo mail to BTmail, my laptop worked fine but my outgoing mail stopped working. I phoned for assistance after trying to sort it out for myself and talked to a technician offshore who said that his manager said he couldnt help with an IPHONE issue even though I had explained that this was down to BT. He actually told me to use Google Chrome !!! The only assistance I received was from the BT Community forum. No-one could help. So if your looking for advice from BT… Read Full Review

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★☆☆☆☆

“Do not use bt”

Written on: 04/06/2014 by Kctat (1 review written)

Disgraceful incompetent and totally useless company, worst company I have ever tried to deal with, no customer service policy, no way of getting away from contracts that they can't fulfil, hopeless broadband speeds if your lucky enough to get service at all, phone line been out of action for 8 days and only started service 35 days ago, paying for tv package that took over 2 weeks to be delivered but charged from placing order and still not watched as no broadband since it was delivered, Really… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 31/05/2014 by Hudsonbg421 (1 review written)

BT increased monthly DD, speed on Infinity contract sold was worse that previous normal speed contract, called to investigate both; turns out Infinity not even available on our line so product miss sold. Offered a me contract for normal speed at a more expensive rate than previously, no compensation. Technical team confirmed fault on lineaking speed run at 4.7mg. Asked to escalate both issues to complaint and told someone would call me back within 5 working days, now 8 days. Called today and… Read Full Review

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★☆☆☆☆

“Worst service I have ever received ”

Written on: 28/05/2014 by 419Fitzgerald (1 review written)

I am shocked and dismayed at the level of service I have received while trying to close down my BT account which I held for over 15 years. I have always been a loyal customer, paid on time and never had any reason to contact BT until my marriage broke down and I was in a situation where I had to close down my account. Due to a recent upgrade I was still in tie in period which I was advised of on my initial call. This was approximately £250, which begrudgingly I had to agree to pay. I asked BT… Read Full Review

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★☆☆☆☆

“Innappropriate product and terrible customer service”

Written on: 02/05/2014 by MichelleMcNally (1 review written)

I have been a BT customer for 2 weeks and I am extremely disappointed with the customer service I have received with respect to a package for TV, broadband and phone which was clearly not appropriate for my needs. Trying to get this changed has cost me a lot of time, effort, money and the initial discounts which prompted me to sign up in the first place. I would wholeheartedly not recommend this provider… Read Full Review

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★☆☆☆☆

“BT are a law unto themselves.”

Written on: 22/04/2014 by Simon_F1 (8 reviews written)

I would not recommend BT, Never ever would i recommend a company that has so little respect and concern for its customers. Slow slow bt congested exchange that i seem stuck with, and at peek times when i hit a very slow 1mb on my bt land line that cost me an arm and a leg i can just disconnect from it and connect to next doors virgin media unsecured d-link router and get a 2.6mb connection that's more than twice as fast. How? and why? if its congested how is that even possible or do virgin… Read Full Review

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★☆☆☆☆

“APPALLING with no service - dont bother! ”

Written on: 16/04/2014 by paul_higgs (1 review written)

The first 3 months were ok, although the line speed of 1.2 mbps was pretty rubbish, then the phone and broadband went down at the end of august :- 2 months later! after hours and hours on the phone to India, being told that workmen were outside our house working on the line at that very moment (I can assure you they were not) then we were told they had to apply to the highland council for permission to work on the road, then we were told it was fixed... it wasnt... finally it was working… Read Full Review

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Jrowe80's Response to paul_higgs's Review

Written on: 28/05/2014

I echo all of the above points and BT's blatant lack of customer care or service is beyond comprehension.

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★☆☆☆☆

“Appalling service”

Written on: 15/04/2014 by KLHH (1 review written)

I placed an order for BT phone and infinity as I decided to move back to them from Sky. I was told everything would be up and running on 14th April. My phone has transferred over but nobody had the courtesy to tell me that there was a problem with the Infinity. I used their contact form to contact them with my order reference etc and got a reply saying it would take 10 days to reply to me. They then sent an actual reply saying I had to call another team as the digital team don't deal with… Read Full Review

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★★☆☆☆

“Service ok but When Leaving Not Good Over Seas...”

Written on: 14/03/2014 by uknorth (2 reviews written)

We has fibre optic broadband and phone with bt and it was ok price not too bad and few connection drop outs but overall ok. but once we moved home the issues started I was with them for a few years if not more but they never offerd a good deal at all i mentioned the company i was moving to thelady gave them bad press. Even though i was moving home they never offered me a good deal at all and they chard me 25 pounds to disconnect fibre optic. any way moving home was expensive and i phoned bt to… Read Full Review

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