talk talk reviews | Watch This Item.

Average Ratings
Reception3.6/10 Based on 36 ratings
Customer Service1.7/10 Based on 24 ratings
Reliability2.8/10 Based on 30 ratings
Extra Features2.3/10 Based on 30 ratings
Value for Money2.7/10
Overall rating1.6/10

View Last 6 Months Only

17% Recommended22 out of 128 Reviews
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Review your Talk Talk Phone Company or find whether this is the best landline phone service for you. With the increasing number of phone packages available, determining which comes out Tops can be no less than difficult. Whether it is added extras or simply the cost of calls, make comparisons from the reviews below and get dialling.

128 Review Centre Talk Talk Reviews

  • Full review by
    judest Rank: Corporal
    on 2nd Jul 2009


    User Rating : 2
    Respect : 0

    Good Points: Can't seem to think of any

    Bad Points: Furthermore I have difficulty understanding what I'm being told because I have trouble understanding accents when people talk way too fast are not clear and the call centre seems to be outsourced to India. The man on the phone didn't appreciate being asked to slow down and repeat what he said. I don't have problems with the call centre being in India if indeed it is but I do think its a fair request that your customers can understand your staff CPW!.

    General comments: Not Impressed. I switched over from BT to Talk Talk/Car Phone Warehouse to try and get lower bills, Sainsbury's were to blame they courted me with offers of lower bills in the supermarket with switching phone and electricity and neither turned out to be the case in the end for either supply. Arranged to switch back to BT today (and the electricity is now with SP). I find that my 3 monthly bills are hardly any lower if at all than my quarterly bills with BT and the customer services is not good at all. I have in the past spent too long on hold or waiting to be connected to an operator. Today there is a landline fault, people can riny my number but the voicemail doesn't kick in just the message 'the number you have dialled has not been recognised please check and dial again". You'd think that this is a problem they can fix themselves but no they need me to be in the house to assist them in this.
    judest's review and ratings     | 261 words

  • Review by
    casey1
    on 1st Jul 2009


    User Rating : 0
    Respect : 0

    i was lied to by a sales agent from Talk Talk when they rang me i was told they did not have a contract but the was a formalty of questions asked and just say yes!!!!!!!! it was not a legal binding contract and now when i canxed my phone line the sent me a bill for '2100.00 for remainder of contract. which i knew nothing about. i rang before canx and the sales person told me there was no penilities to canx.
    casey1's full review     | 88 words

  • Review by
    Guest.
    on 25th Jun 2009


    User Rating : 10
    Respect : 0

    I have been connected to talk talk now for the past 2 years after having the worst experience of my life with british telecom. I find the service fast reliable and the customer service has been second to none
    Guest's full review     | 49 words

  • Review by
    andreawest
    on 18th Jun 2009


    User Rating : 8
    Respect : 0

    Really impressed with service I got from Talk Talk today.......been with them now for over 2 years with no problems but a few days ago our phone stopped working. We rang up customer services and reported the fault...had an automated voice and had to press numbers to answer questions which was awful must admit....BUT within a couple of hours they had sent an engineer out to sort out the fault. They also kept me informed via my mobile what was happening! Like i say, REALLY IMPRESSED. So used to ...
    andreawest's full review     | 103 words

  • Review by
    Guest.
    on 18th Jun 2009


    User Rating : 0
    Respect : 0

    AWFUL AWFUL AWFUL!! my boyfriend signed up 6 weeks ago and they still haven;t sent the router, they are just not helpful on the end of the phone either DO NOT GO WITH TALK TALK THEY ARE RUBBISH
    Guest's full review     | 38 words

  • Review by
    Guest.
    on 18th May 2009


    User Rating : 0
    Respect : 0

    OMG. Once I was connected, a fault developed on the line which they couldn't fix for almost three weeks. Each time I would ring Talk Talk on my mobile I would have to explain the story again. and again. and again. and again. There's more - but I can feel my blood pressure rising again - I need to rest.
    Guest's full review     | 95 words

  • Review by
    Guest.
    on 15th May 2009


    User Rating : 0
    Respect : 0

    Talk talk are the worst company EVER! I have been sworn at by advisors, been hung up on, been promised call back afetr call back. Had over £160 taken from my account illegally by them and so on. In the end i e-mailed the chief executive direct and have been given a lifetimes supply of free broadband, all my money back and compensation of a fair amount! Let me just make this clear, i was never rude to them, i got frustrated yes, but never rude, my niece works in a call centre and always lec ...
    Guest's full review     | 395 words

  • Review by
    wilson1
    on 7th May 2009


    User Rating : 0
    Respect : 0

    Customer service from Talk Talk is non existent no one gets back to you and no one cares totally incompetent
    wilson1's full review     | 35 words

  • Review by
    pphiona
    on 6th May 2009


    User Rating : 0
    Respect : 0

    Poor service start to finish.I had broadband landline and 2 mobiles with Talk Talk.I dont have any now .When I wanted to end my service with them at the end of my contract they tried to take money out of my bank account that wasnt owed to them.I paid my final bill by cheque .They told me I hadnt paid eventhough they had cashed the cheque.It took me 6 months of e-mails daily to sort this.When I ended my contract I wrote to them and e-mailed them.They didnt cancel it.The following month I rang to ...
    pphiona's full review     | 155 words

  • Review by
    NinaB Rank: Lance Corporal
    on 12th Apr 2009


    User Rating : 1
    Respect : 0

    Was with them for over a year at my old address with few problems although I did find their broadband problematic at times - but hey it was free. Since moving house nothing but problems. Nothing has been done by the dates they have given me. When I call customer services I get a different person every time who just seems to be reading from a script rather than being able to sensibly answer a query. They even told me I had my first name wrong as they had a different initial. (Obviously I must hav ...
    NinaB's full review     | 275 words

  • Review by
    curr946 Rank: Lieutenant
    on 27th Feb 2009


    User Rating : 6
    Respect : 0

    Been with talktalk for nearly a year, I was stopped up town and signed up for an 18 month contract. I must say I have saved a small fortune, what with the free anytime calls and free broadband. My only niggling issue is you really do get what you pay for, take for example the phone service. Intermittently i seem to experience no dial tone, and sometimes when I call out it displays random numbers that is unrecognisable as a uk number. This aside the phone service is ok, no major issues and is c ...
    curr946's full review     | 203 words | 1 comment added.

  • Review by
    Guest.
    on 10th Feb 2009


    User Rating : 2
    Respect : 0

    Talk Talk offer free calls and at the time i took on broadband it was free. They need to have more contact with there customers. Bad points are: Kept on the phone for half an hour at a time. Never pre warn you of any updates on broadband just cut you off with no explanation.
    Guest's full review     | 55 words

  • Review by
    Restore
    on 18th Jan 2009


    User Rating : 2
    Respect : 0

    I went live a few days ago with Talk Talk and called them today to sort out some Broadband and phone issues. On the first attempt to talk with someone about confuguring wireless, I was in the telephone queue for ONE HOUR. I'm not exaggerating. I watched a bit of telly and had lunch whilst that awful music droned on. Finally got through and the lady was useless for my needs. Called Talk Talk back after trying to sort it out myself, and was in the queue with rubbish music for THIRTY FIVE MINUT ...
    Restore's full review     | 100 words

  • Review by
    seanrr
    on 22nd Dec 2008


    User Rating : 0
    Respect : 0

    I called TalkTalk a few weeks ago to discuss my home move, I was told that it would cost £29.99 plus BT wholesale charges to install the new line, feeling a little grieved by this I discussed this with BT and decided that the service wasn't good enough with Talk talk to stay. I agreed to pay out my contract and finish with them by giving them the 14 day notice period. Called back , was told that i didn't have to pay the cost of BT, cancelled anyway. The next day my line was disconnected 1 ...
    seanrr's full review     | 169 words

  • Review by
    Fearnt
    on 2nd Dec 2008


    User Rating : 1
    Respect : 0

    Have been without a phone line (no dial tone) and Broadband for 40 days before finally after 16 phone calls they sent a engineer i originally requested. The fault was not of my making nor my responsibility as the problem existed outside of my home which when i called i was told if the fault is found inside your home you will have to pay £140!!!!! Ive had some really poor customer service experiences in the past but this is up there with one of worst. Comminication between departments of ...
    Fearnt's full review     | 125 words

  • Review by
    Mona138
    on 22nd Nov 2008


    User Rating : 0
    Respect : 0

    Customer service with Talk Talk s very poor, they were transferring me from one to another and I didn't talk with anyone at all! They didn't send me a router, they didn't inform me when the land line start working now they wont me to pay £85, I'm not going to pay. If I were you I wouldn't deal with this silly company, they using people and don't care about customers at all!
    Mona138's full review     | 85 words

  • Review by
    martybott
    on 13th Nov 2008


    User Rating : 0
    Respect : 0

    I tried to migrate services to TalkTalk but they got it all wrong and I ended up with no phone line for over a month. Finally I gave up and went to a different provider but Talktalk had trouble releasing my line, even though they couldn't get me connected! Eventually they accepted their mistakes, in writing and I got a new service provider. Six months later they are still sending me bills for a connection fee and "service charges" I have written and written to them. I have repeatedly phone ...
    martybott's full review     | 138 words

  • Review by
    AJHallam
    on 9th Oct 2008


    User Rating : 0
    Respect : 0

    If I knew the service was going to be so poor I would never have gone over to Talk Talk. It may be cheap but if something goes wrong, I have struggled to get any sense from them.
    AJHallam's full review     | 58 words

  • Review by
    phil2h
    on 26th Sep 2008


    User Rating : 6
    Respect : 0

    In my opinion Talk Talk offer a cheap basic service for personal use - do not think of it if your living is at stake! Web hosting i would avoid as access seems only available about 25 % of time.
    phil2h's full review     | 72 words

  • Review by
    wendywendy Rank: Corporal
    on 30th Aug 2008


    User Rating : 5
    Respect : 0

    I have been with TalkTalk for 2 1/2 years and when I first took my broadband contract out with them I was told that there was no free broadband in my area but I could expect there to be within a few months, therefore I took out my contract and agreed to pay the £10 per month. 2 1/2 years later, after numerous phone calls to ask why I am still having to pay, I am STILL waiting for my free broadband and the last straw came last month when they sent me my bill with a leaflet enclosed askin ...
    wendywendy's full review     | 206 words | 1 comment added.


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