China Eastern Reviews
Latest Reviews
★☆☆☆☆
“Getting Stiffed”
Written on: 20/05/2013 by stiffed
The attraction of a economical business class flight was the main attraction despite what other people reviewed. However I will not have the chance to fly and experiance CE hospitality to Australia for the New Year. While reviewing flight details/booking managed by accident to cancel booking, was unable to retract cancellation. Frantic phone calls same day didnt help, it seems nobody works weekends, nobody wanted too or could help the next day. Result, lost flight and now have to pay... (read more)
★★★★☆
“Good cheap airline”
Written on: 12/05/2013
Flew SYD-NKG and return. Both flights were early arriving. A330 aircraft was very clean and quite new. Basic service, but what do you expect from a low fare? Overall a good experience despite having heard and read bad things about them. I would fly them again any time. (read more)
★☆☆☆☆
“laptop stolen inside plane”
Written on: 30/04/2013 by Vancouverite
I lost my laptop inside china eastern flight from Shanghai to Delhi on April 22, 2013. I waited 3 hours at Delhi airport but unable to meet the airline manager. He didn't accepted my complain. I believe the airline associates/crew have stolen it. Very irresponsible staff & associates... (read more)
★☆☆☆☆
“last time”
Written on: 15/04/2013
i flew once before which was ok but this was the last trip i will take on this unfriendly service , flew in business class which is kind of ok but the food and service is something else. no manners .bad bad bad (read more)
★★☆☆☆
“One positve thing: : They keep you well hydrated”
Written on: 12/04/2013 by dweeb2013
Flew China Eastern March-April 2013 -- 7 times during a three week trip, including roundtrip from LAX-Shanghai and five trips within China, including Hong Kong- Shanghai (round trip) , Shanghai-Beijing, Beijing-Xi'an, Xi'an-Chengdu. The airline batted 100 percent in three categories: None of the flights were on time. ( A posted on-time rate that I saw online said they have a 54 percent ontime history, I believe this is way off). All of the food was pretty bad ( even for airplane food... (read more)
★★★★☆
“was surprise”
Written on: 05/03/2013
flew from shanghai to London 2/3/2013 and was surprise after reading comments about the airline. flew in business class on the A330/200 which had full flat bed ,food was good.I think they should advert it more.the cabin crew are not that friendly and the only problem I found was lack of organizational with in the staff. in my case after I my main course I was waiting for my cheese but they brought the desert and some had fruits and some ice cream so you have to ask them. still would... (read more)
★☆☆☆☆
“The Fawlty Towers of the air”
Written on: 28/01/2013 by Justin69
ICN-SYD-CHC Between the two of us we've lived in 10 countries, so the experience of flying is not usually surprising... At Seoul airport the China Eastern check-in people said I couldn't fly as we were transferring at Sydney and I didn't have a visa for Australia, just a UK passport. 'But I'm not leaving the airport!?' 'You still need a visa.' 'But we're also transferring in Shanghai, do I need a Chinese visa?' 'No, but you can visit Shanghai for 24 hours with no visa.' 'But I'm not... (read more)
★★★☆☆
“Surprised”
Written on: 20/01/2013 by Mtperkins15
We took China Eastern air from Singapore to LAX. My 22 year old son was scared after reading the reviews. The flight was smooth, flight attendants were friendly, food and entertainment pretty good. We would fly them again (read more)
★☆☆☆☆
“Flight Late ,Connecting Flight Missed”
Written on: 17/01/2013
I had flown from India via Kunming,Shanghai to Los Angeles.The flight from India to kunming couldn't land at the airport due to bad weather and landed at some other airport.There they took our connecting flight information so one is hopeful they are going to re-arrange. But when we reach Kunming and all my connecting flights departed immigration detained us,took our passports as they wanted to make sure we leave China within 24 hours.They contacted China Eastern and they responded after 30... (read more)
★★★☆☆
“It can get you from A to B (via PVG) but that's all”
Written on: 14/12/2012 by sarun_1627 (1 review written)
I was flying NRT-PVG-BKK on Monday 10 Dec 12. The NRT-PVG leg (4.55-7.00pm) departed a little late due to the congestion at NRT but it was pretty much delayed and I had a connectingflight at PVG at 8.55pm via Shanghai Airline. I cannot get my luggages check at NRT (however it is a odeshare flight) so I have been told to clear the Chinese custom and get my luggages and do a check-in again at PVG. I have arrived at PVG super late (7.50pm) and when I successfully got my luggages it was 8.13pm... (read more)
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Showing 1 - 10 of 43 Reviews
★★★☆☆
“China Eastern Airline ”
Written on: 10/12/2012
I had a trip to Korea recently and booked the tour through an agent, upon hearing and did a reserch but to notice that negative review of this airline with regard to timeliness. Since it was a last minute thingy and would give this airline a try. Timeliness: The flight(MU5041) that flew out out of Singapore was on time at 2355H to Shanghai Pudong airport. Return flight(MU543) was on time as well. Service/meal: The service was just right which was once at the appropriate height meal was... (read more)
Sammmmy's Comment
Written on: 28/12/2012
hello , i am flying with china eastern next year march to korea too and i would like to ask if they did deliver your luggage to korea safely? i booked the tickets via travel agency and the sales person actually encourage me to take our luggage at PVG and re check in to the seoul flight again .. is it really necessary ?
thank you ^^
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Ron6118's Comment
Written on: 28/12/2012
I felt it is uneccessary as all lugagge were tagged direct from SG to Incheon via PVG and received in order. The best option to have a piece of mind is to get a travel insurance. Have a good trip.
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★★☆☆☆
“Lack Of Control”
Written on: 27/10/2012
On Oct 22, I was on Flt# MU587, seat # 67H; across the isle from me was a young mother with an absolute terror, young child. Immediately after take off, the child started running constantly up and down the entire isle. I asked the mother to please control her child and she just said "he has to run" and make no attempt to control him. I thought surely that your attendants would see this and take charge, but they did not. I went to an attendant and ask them to address this problem, or... (read more)
★☆☆☆☆
“The worst so far”
Written on: 18/08/2012 by blowhead
HK to Shanghai Pudong.2 return journeys within 2 weeks. Not a single flight was on time. Reasons were simply inbound flight hadn't even arrived. No announcements. And at Hk end they didn't even have a gate number they were so late. No entertainment. Some one mentioned this before about the rolling 30 minute video for a 2 hour flight. The food looked n smelt like vomit. The yoghurt served was warm n runny. Salmonela anyone? And the so called 9.20 flight at 10.50 at night had off duty... (read more)
Fcb1962's Response to blowhead's Review
Written on: 03/09/2012
Try North American Carriers..... same rubbish!
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★☆☆☆☆
“A total disaster!”
Written on: 15/05/2012 by Ssho9 (1 review written)
Sydney-Shanghai-Beijing Our flight from Shanghai to Beijing was delayed for 3.5hrs, hence we missed our next flight from Beijing to Moscow. While we waited in the plane, no snacks or drinks were served. Staff were not helpful and didnt put any effort to help us out when we explained to them that we had a connecting flight to catch. They didnt help us in any way to speed the process of collecting our luggage and catch our next flight...we had to wait more than 30mins to collect our luggage... (read more)
Fcb1962's Response to Ssho9's Review
Written on: 03/09/2012
Because crying does help to solve the issue.....
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★★★★☆
“Not so bad”
Written on: 15/04/2012 by Bobthehamster (1 review written)
Flew to Fukuoka from London heathrow via Shanghai and back. I was a little concerned about the reputation of China Eastern, but need not have worried. All was good, good staff, modern aircraft, entertainment etc. Economy was not cramped al seats had entertainment console, long haul is never pleasant, but this was as good as any, cheap too. (read more)
★★☆☆☆
“Terrible. ”
Written on: 11/04/2012
Flew from Shanghai Pudong airport to Hong Kong. Flight was supposed to leave at 9pm, didn't leave until 11. We were stuck on the tarmac for two hours without explanation. The food on the flight was bordering on inedible. In-flight entertainment was awful, just the same half hour video about meteors hitting the planet and natural disasters (I wish I was joking) on repeat throughout the entire flight- thank goodness I had my iPod! When we finally arrived in Hong Kong I went to claim my... (read more)
★★★★★
“Great!”
Written on: 01/06/2011 by F-15E (1 review written)
It was a long haul 13 hour flight from LAX to PVG. Each economy seat had power outlets and decent space and comfort. The A340-600's are very modernized for China Eastern Airlines. They serve you 3 square meals that are all quite good. My flight was delayed a little by 30 min., but thats is a small amount to pay. The flight attendants were kind too. A man seated close to me lost his cell phone somewhere on the flight and like 5 FA's tried to help locate it, and an announcement was made.... (read more)
★☆☆☆☆
“It was like nightmare for my family. The flight...”
Written on: 02/02/2011 by james and jerri (1 review written)
It was like nightmare for my family. The flight suppose depart from Shanghai local time at 8.20pm, due to airline overbooking(airline posted notes reward RMB2000 for passengers willing to re-schedule time)there were chaos at the departure gate, first there was annoucement for change boarding gate, then by 8.20pm there's no sign and not any announcements regarding delayed flight, passengers were kept in dark anxiously waiting till 10.15pm, angry, hunger, upset,after boarding on the flight... (read more)
★★★★★
“We flew from London Heathrow to Shanghai and then from...”
Written on: 06/01/2011
We flew from London Heathrow to Shanghai and then from Shanghai to Melbourne (and return) in December 2010. Having read reviews before we left I was worried but we decided to fly with them anyway because they were £200 cheaper per flight than the next nearest rival. However, I need not have worried as everything was fine. The plane on the London leg was more modern than the other but both were comfortable and there was enough leg room, even for my 6ft tall husband. The service was... (read more)
★★★★☆
“I found this a very pleasant flight. The reclining...”
Written on: 27/12/2010
I found this a very pleasant flight. The reclining chairs were comfortable and leg room extensive.
The staff spoke good English and were cheerful and helpful.
The food was first-rate and I ate every scrap - as did my neighbour.
Individual television screens were available and the choice of films and programmes more than adequate.
(read more)
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Showing 11 - 20 of 43 Reviews
★☆☆☆☆
“Very bad custom services at New York airport (better...”
Written on: 22/12/2010
Very bad custom services at New York airport (better in China). You can hardly find the staff even within their business hours. Staffs are NOT friendly at all. The only good thing I can say is the price. It is cheap, but you get what you paid for. - It is hard for me to understand why they would rather spend money for advertising instead of offering good services. The best ad is the word of the mouth. (read more)
★☆☆☆☆
“When I booked this flight I knew what I was getting,...”
Written on: 19/12/2010
When I booked this flight I knew what I was getting, cheap flight at a cheap price however what i received was non contactable staff that made me wonder if the airline had suddenly disappeared of the face of the earth!
The snow drama that closed London Heathrow was an act of god which was out of anyones control, I can handle that but when the airport says contact your airline I do expect that I could actually do that
Not one number of the 3 I found had anybody there to pick up, no...
(read more)
★☆☆☆☆
“Workers at Vancouver airport counters were rude and...”
Written on: 14/11/2010
Workers at Vancouver airport counters were rude and not interest to treat you as customers. The plane was old and not clean, one TV screen on middle and it show 3 East Indian movies during 12 hours to Shanghai. Only one English music channel, no Chinese music channel. Food were bad East Indian style food. I expect Western/Chinese food and movies on flight between Canada/Shanghai Flight attentant were not orgainize and don't serve water and bring dinner bun half hour after meal. All that... (read more)
★☆☆☆☆
“Shanghai to Singapore.The worst airline that I have...”
Written on: 05/10/2010
Shanghai to Singapore.The worst airline that I have ever used: 1.)Poor communication - a.)No announcement in the airport for changing gate and delay! b)Non of the stewardess speak proper English, all I could understand was Sorry and Thank you. 2.)Poor safety standard - a.)The plane took off without any announcement and you can see the air stewardess and passenger rushing to their seats. b.) Hanging a big picture frame on the front wall. You can see the whole frame shaking all the time.... (read more)
Oreefsurf's Comment
Written on: 05/10/2010
I found this review very helpful because this review is so true. I experience once, I'm so frustrated about China Eastern Airline.
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★☆☆☆☆
“STAFF were rude, could not speak fluent english, or...”
Written on: 09/09/2010
STAFF were rude, could not speak fluent english, or any at all(canada-shanghai)!
everything was just POOR! AND YES everything was poorly made, poorly done. I dont blame them for the bad food and bad entertainment, but at least have some well trained STAFF that are NOT RUDE and disorganized. Over all the whole flight experience was just not worth the price and it was just stressful.
(read more)
★☆☆☆☆
“The flight was late leaving JFK. They were not able to...”
Written on: 02/09/2010
The flight was late leaving JFK. They were not able to make up any time on a 15 hour flight. The flight attendents were not very friendly. The seat was the most uncomfortable seat I have ever sat in. The Boeing 757 on the Delta flight into JFK had way more leg room than the Airbus A340. I booked the flight through Orbitz for Business and had to make a change. China Eastern will not give any credit for the part of the trip I cannot use. Speaking with the Orbitz customer rep, she told me China... (read more)
★★☆☆☆
“Departing Vancouver to Shanghai, I was prepared for a...”
Written on: 31/08/2010
Departing Vancouver to Shanghai, I was prepared for a bare-bones flight experience - I had checked the plane on seatguru and done a tiny bit of research on China Eastern (tickets were booked and paid-for by a relative, so I guess I can't complain too much).
Planes are definitely on the old side - interior out of the late 80s for sure.
Only business class has seat-mounted entertainment systems and power. In economy you're getting a few drop-down CRT televisions with extremely poor pictures...
(read more)
★☆☆☆☆
“Happy little good to say about Eastern China (MU)....”
Written on: 08/07/2010
Happy little good to say about Eastern China (MU). Bangkok to Shanghai MU542 @ 1330hrs departure- CANCELLED. Told to move to 0155hrs (MU548) which was then delayed to 0420hrs. Deparure board showned 2 other Shanghai flights Cancelled too, 2:20 and 3:200 being Shanghai airlines and another MU, note Shanghai is now under MU. So what MU do is 1330hr flight not full and move everyone to 0155hr flght then notice the another 2 flights also not full (@2:20 and 3:200) so move departure time to... (read more)
★☆☆☆☆
“Very Bad Service for the price i paid (only a couple...”
Written on: 28/08/2008
Very Bad Service for the price i paid (only a couple hundred cheaper than Singapore Airlines at that time. Should've gone with Singapore :( .
All in all, airline experience was horrible. Especially being stranded at Shanghai airport because of the delay with none of the staff to be seen anywhere, all shops closed, no provision of food or even water.
Will never fly China Eastern even if someone paid me to.
(read more)
★☆☆☆☆
“Good points, almost none, a bit cheaper than some...”
Written on: 29/07/2008 by nafsalammara (1 review written)
Good points, almost none, a bit cheaper than some other airlines.
Bad points,
1) Food: when flying from Sydney to Shanghai food was OK, but on the second leg, from Shanghai to London we barely touched it - it was not eatable. Funny enough, story repeated when flying back to Melbourne - acceptable food on London-Shanghai leg, but barely OK on Shanghai-Melbourne.
2) Service - almost none. Just the way the crew treated the passengers didn't seem acceptable to me - almost no smiles when serving...
(read more)
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Showing 21 - 30 of 43 Reviews
★★★★★
“Took china eastern twice. Both times it was relatively...”
Written on: 11/02/2008 by trrrudy (9 reviews written)
Took china eastern twice. Both times it was relatively short flights (less than 5 hours). This airline served excellent food! It came in a box and didn't have quite so many items as other airlines (which is good because not so much food is wasted as well). Comfortable flight. I didn't feel cramped on it (and I am a size 2 US, so I guess this tells how TINY the seats are in most airlines).
I requested for a glass of water before the flight took off and iIgot it. Sadly, they didn't have poker...
(read more)
★★★★★
“Aircraft OK, no complaints, two 12 hour flights, use...”
Written on: 11/06/2007 by John raf (8 reviews written)
Aircraft OK, no complaints, two 12 hour flights, use flight socks. I would use Qantas for an extra £50 but you get no stopover free, so overnight would cost both ways, I would pay!
I would not fly the whole journey without a stop over, no matter what, it's to much for me at 67 years of age and many others of any age.
If you want an experience, take some food and water for the return overnight. Go for it, China makes you appreciate what we have in the UK, air conditioning was good in the...
(read more)
John Raf's Response to John raf's Review
Written on: 13/06/2007
Austravel.com was the name of the agent I used. They offered me the best price.
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★★★★☆
“Cabin staff need to be better organised. Within 10...”
Written on: 10/02/2007 by lauriebaker (1 review written)
Cabin staff need to be better organised. Within 10 minutes of takeoff they were bringing drinks round quickly, followed by a meal, not necessary to be quite so quick on a 12 hour flight! You can ask for a later meal so you can enjoy your drink first. This was met with a little surprise but it worked. Overall, great value for money and I would definitely fly with them again. (read more)
★★★★☆
“Very cheap ticket. Stopover at Donghu Lingang Hotel on...”
Written on: 13/11/2006 by Ceire (1 review written)
Very cheap ticket. Stopover at Donghu Lingang Hotel on return, which was an excellent hotel (although over an hour to Shanghai City).
We received no instructions from China Eastern airlines on where to pick up the hotel ticket in London. We did not know where to meet to get the shuttle bus to the hotel, so 2 of the China Eastern reps had to find a group of 5 people wandering around looking for where to go for half an hour.
Overall, I would fly with China Eastern again. It was a lot better...
(read more)
★☆☆☆☆
“We purchased a return trip Vancouver - Shanghai -...”
Written on: 07/05/2006 by Pat Khan (1 review written)
We purchased a return trip Vancouver - Shanghai - Vancouver along with internal flights to Xian, Beijing, Wuhan, Chongqing, Shanghai and Guilin with China Eastern Airlines. The planes were late at every single airport, but our flight back to Shanghai from Guilin was a nightmare.
When we left Vancouver the flight arrived at Shanghai late and we missed our connection to Xian. China Eastern re-booked us for the next day and told us they weren't responsible for our accommodation after...
(read more)
★★★★☆
“I flew with China Eastern to Melbourne, saw bad...”
Written on: 22/04/2006 by andronian1976 (2 reviews written)
I flew with China Eastern to Melbourne, saw bad reviews and didn't know what to expect. Thankfully it was great trip, Helpful staff (i have a broad scots accent and stewrdesses understood me ok). Brilliant price. I recommend anyone going to Australia to fly with them. The night stop in Shanghai was great! (read more)
★★★★★
“London - Shanghai - Sydney - Economy class ”
Written on: 07/03/2006 by beechboy2000 (1 review written)
London - Shanghai - Sydney - Economy class
I've got no faults with China Eeastern airways and would definitely fly with them again. Had extra room in all flights due to planes not being full. Staff very helpful and polite. Transit in Shanghai free from any problems and a 1 night stay at Ramada hotel on way back (included in ticket) was excellent.
(read more)
★☆☆☆☆
“In October last year I made advanced booking with...”
Written on: 06/03/2006 by canuckflyer195 (1 review written)
In October last year I made advanced booking with Eastern China Airlines for return flight from London on 30th December to Bangkok and return on March 6th. Few days after I called and changed return to 31st of January, the changed was accepted I paid over 160 pounds.
Based on the change I made (paid) booking with hotels and other airlines in Europe for travel in November and February after my return from Asia. Week before my departure I got e-mail from Easter China "
This is to confirm the...
(read more)
★★★★☆
“Just flew China Eastern LAX-PDU and back on A340-600....”
Written on: 19/02/2006 by dgwright99 (1 review written)
Just flew China Eastern LAX-PDU and back on A340-600. I had booked J, but needed to make a last minute itinary change for the outbound segment, and there was no space, so they let me upgrade that segment for $750 - confirmed in advance.
F seats were great - similar to BA transatlantic J; J seat was pretty good as well - 60
(read more)
★★☆☆☆
“I would only reccommend to travel business class with...”
Written on: 22/01/2006 by sspclarke (2 reviews written)
I would only reccommend to travel business class with China Eastern, due to the fact that we had an amazing flight to Shanghai on the way to Syndey, however from Shanghai to Sydney it was a dated plane which was tatty and not business class seating was more Premium Economy. However the worst was yet to come, we were delayed 3 hours initially, when leaving Sydney to Shanghai, we then boarded the plane, only to be removed after taxi'ing down the strip. 3 futher hours and we were invited to... (read more)
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Showing 31 - 40 of 43 Reviews
★★☆☆☆
“I had been assured by Austravel that China Easterns...”
Written on: 19/01/2006 by MelMac007 (1 review written)
I had been assured by Austravel that China Easterns fleet was brand new. It was very far from that. The armrests still sported ashtrays!
The videos (when the displays could hold themselves in place and not slide down) was available in mandarin, with very few chanells with English.
(read more)
Bertie's Response to MelMac007's Review
Written on: 22/01/2006
MelMac.........on the Ilovewavs.com site is:-
<br>
<br>http://www.ilovewavs.com/comedy/AnsMach/AnsMach%20-%20Learn%20Japanesse%20in%2020%20sec.wav
<br>
<br>Perhaps they might do a Mandarin version for you!
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★★★☆☆
“It was my first time taking China Eastern Airlines and...”
Written on: 15/07/2005 by like2travel (1 review written)
It was my first time taking China Eastern Airlines and I was dreading the experience due to the reviews I read on the Internet.
I followed all the warnings about doing the 72 hour confirmation, and it worked out fine.
I was lucky to get a bulkhead seat both ways from Los Angeles to Shanghai (A340 plane) and can honestly say the plane was very nice (pretty new). The flight was comfortable. Although the movies were somewhat old, it was alright. There's not much in the way of reading...
(read more)
Greeneyeris's Response to like2travel's Review
Written on: 08/09/2005
what number did you call (from the US and from China) to confirm 72hours beforehand your flight? the China Eastern website is in chinese, and I can't read it.
<br>
<br>Thanks!
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Like2Travel's Response to like2travel's Review
Written on: 09/09/2005
The China Eastern Airlines tel# is 800-200-5118. Note: If you asked the partner airlines they would have provided you this telephone number.
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★★☆☆☆
“I bought a confirmed round trip ticket between...”
Written on: 23/08/2004 by saralee (1 review written)
I bought a confirmed round trip ticket between Shanghai and Los Angeles two months before my planned trip.
I tried confirm my ticket the day before my flight coming back from china. The representative told me that my seat was cancelled because I didn't confirm 72 hours ahead of time. The only way is to upgrade from economy class to business class for addition 7200 yen which is approximate 900 dollars. I stated when I bought the ticket, it was a confirmed ticket. I said I was never told...
(read more)
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Joanakaxy's Response to sarun_1627's Review
Written on: 16/12/2012
Hi, I'm just curious. So except for the baggage check in, you did your flight check in for both flights over at NRT?
Sarun_1627's reply to Joanakaxy's Comment
Written on: 17/12/2012
No, the check-in officer at NRT told me that I have to check-in again at PVG, and issued just one boarding pass to me.
This is equivalent to two separate trips so I could not blame Shanghai Airlines for not waiting.