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| Flight on time? | 5.9/10   |
|---|---|
| Customer service | 5.5/10 |
| Comfort on flight | 6.7/10 |
| Quality of food | 5.7/10 |
| Value for Money | 6.6/10 |
| Reviewer Rating | 5.3/10 |
| Overall Rating | 4.9/10 |
Full review by
Guest.
on 29th Aug 2008
User Rating : 1
Respect :
0
Good Points: Flight from Vancouver to Delhi was somewhat not as packed. Had a row of 4 all to myself to make a bed out of. Returning flight from Shanghai to Vancouver delayed, so was booked into a hotel for overnight stay and some very good buffet style meals.
Bad Points: Seats too crammed up together. Transit Buses have better seats. Initially 4 hour overlay in Shanghai turned into a 9 hour delay due to bad weather. No explanation by airline staff other than "delay, bad weather". Staff didnt speak any english at all. Old aircraft with 1 flip down projector type screen for every 20 rows. Played a chinese movie with English subtitles throughout the journey (which sort of kept me busy as i was racing to read the subtitles before they would vanish from the screen). Bad Food, No Drinks.
General comments: Very Bad Service for the price i paid (only a couple hundred cheaper than Singapore Airlines at that time. Should've gone with Singapore :( . All in all, airline experience was horrible. Especially being stranded at Shanghai airport because of the delay with none of the staff to be seen anywhere, all shops closed, no provision of food or even water. Will never fly China Eastern even if someone paid me to.
Guest.'s review and ratings | 203 words
Review by
nafsalammara
on 29th Jul 2008
User Rating : 2
Respect :
0
Good points, almost none, a bit cheaper than some other airlines.
Bad points,
1) Food: when flying from Sydney to Shanghai food was OK, but on the second leg, from Shanghai to London we barely touched it - it was not eatable. Funny enough, story repeated when flying back to Melbourne - acceptable food on London-Shanghai leg, but barely OK on Shanghai-Melbourne.2) Service - almost none. Just the way the crew treated the passengers didn't seem acceptable to me - almost no smiles when serving food ...
nafsalammara's full review | 177 words
Review by
trrrudy
on 11th Feb 2008
User Rating : 9
Respect :
0
Took china eastern twice. Both times it was relatively short flights (less than 5 hours). This airline served excellent food! It came in a box and didn't have quite so many items as other airlines (which is good because not so much food is wasted as well). Comfortable flight. I didn't feel cramped on it (and I am a size 2 US, so I guess this tells how TINY the seats are in most airlines).
I requested for a glass of water before the flight took off and iIgot it. Sadly, they didn't have poker car ...
trrrudy's full review | 140 words
Review by
John raf
on 11th Jun 2007
User Rating : 9
Respect :
0
Aircraft OK, no complaints, two 12 hour flights, use flight socks. I would use Qantas for an extra £50 but you get no stopover free, so overnight would cost both ways, I would pay!
I would not fly the whole journey without a stop over, no matter what, it's to much for me at 67 years of age and many others of any age.
If you want an experience, take some food and water for the return overnight. Go for it, China makes you appreciate what we have in the UK, air conditioning was good in the ...
John raf's full review | 274 words | 1 comment added.
Review by
lauriebaker
on 10th Feb 2007
User Rating : 8
Respect :
0
Cabin staff need to be better organised. Within 10 minutes of takeoff they were bringing drinks round quickly, followed by a meal, not necessary to be quite so quick on a 12 hour flight! You can ask for a later meal so you can enjoy your drink first. This was met with a little surprise but it worked. Overall, great value for money and I would definitely fly with them again.
lauriebaker's full review | 140 words
Review by
Ceire
on 13th Nov 2006
User Rating : 7
Respect :
0
Very cheap ticket. Stopover at Donghu Lingang Hotel on return, which was an excellent hotel (although over an hour to Shanghai City).
We received no instructions from China Eastern airlines on where to pick up the hotel ticket in London. We did not know where to meet to get the shuttle bus to the hotel, so 2 of the China Eastern reps had to find a group of 5 people wandering around looking for where to go for half an hour.
Overall, I would fly with China Eastern again. It was a lot better ...
Ceire's full review | 116 words
Review by
Pat Khan
on 7th May 2006
User Rating : 1
Respect :
0
We purchased a return trip Vancouver - Shanghai - Vancouver along with internal flights to Xian, Beijing, Wuhan, Chongqing, Shanghai and Guilin with China Eastern Airlines. The planes were late at every single airport, but our flight back to Shanghai from Guilin was a nightmare.
When we left Vancouver the flight arrived at Shanghai late and we missed our connection to Xian. China Eastern re-booked us for the next day and told us they weren't responsible for our accommodation after vehemently ...
Pat Khan's full review | 527 words
Review by
andronian1976
on 22nd Apr 2006
User Rating : 8
Respect :
0
I flew with China Eastern to Melbourne, saw bad reviews and didn't know what to expect. Thankfully it was great trip, Helpful staff (i have a broad scots accent and stewrdesses understood me ok). Brilliant price. I recommend anyone going to Australia to fly with them. The night stop in Shanghai was great!
andronian1976's full review | 65 words
Review by
beechboy2000
on 7th Mar 2006
User Rating : 9
Respect :
0
London - Shanghai - Sydney - Economy class
I've got no faults with China Eeastern airways and would definitely fly with them again. Had extra room in all flights due to planes not being full. Staff very helpful and polite. Transit in Shanghai free from any problems and a 1 night stay at Ramada hotel on way back (included in ticket) was excellent.
beechboy2000's full review | 74 words
Review by
canuckflyer195
on 6th Mar 2006
User Rating : 1
Respect :
0
In October last year I made advanced booking with Eastern China Airlines for return flight from London on 30th December to Bangkok and return on March 6th. Few days after I called and changed return to 31st of January, the changed was accepted I paid over 160 pounds.
Based on the change I made (paid) booking with hotels and other airlines in Europe for travel in November and February after my return from Asia. Week before my departure I got e-mail from Easter China "
This is to confirm the fol ...
canuckflyer195's full review | 438 words
Review by
dgwright99
on 19th Feb 2006
User Rating : 8
Respect :
0
Just flew China Eastern LAX-PDU and back on A340-600. I had booked J, but needed to make a last minute itinary change for the outbound segment, and there was no space, so they let me upgrade that segment for $750 - confirmed in advance.
F seats were great - similar to BA transatlantic J; J seat was pretty good as well - 60
dgwright99's full review | 69 words
Review by
sspclarke
on 22nd Jan 2006
User Rating : 4
Respect :
0
I would only reccommend to travel business class with China Eastern, due to the fact that we had an amazing flight to Shanghai on the way to Syndey, however from Shanghai to Sydney it was a dated plane which was tatty and not business class seating was more Premium Economy. However the worst was yet to come, we were delayed 3 hours initially, when leaving Sydney to Shanghai, we then boarded the plane, only to be removed after taxi'ing down the strip. 3 futher hours and we were invited to go ba ...
sspclarke's full review | 257 words
Review by
MelMac007
on 19th Jan 2006
User Rating : 3
Respect :
0
I had been assured by Austravel that China Easterns fleet was brand new. It was very far from that. The armrests still sported ashtrays!
The videos (when the displays could hold themselves in place and not slide down) was available in mandarin, with very few chanells with English.
MelMac007's full review | 63 words | 1 comment added.
Review by
like2travel
on 15th Jul 2005
User Rating : 6
Respect :
0
It was my first time taking China Eastern Airlines and I was dreading the experience due to the reviews I read on the Internet.
I followed all the warnings about doing the 72 hour confirmation, and it worked out fine.
I was lucky to get a bulkhead seat both ways from Los Angeles to Shanghai (A340 plane) and can honestly say the plane was very nice (pretty new). The flight was comfortable. Although the movies were somewhat old, it was alright. There's not much in the way of reading mater ...
like2travel's full review | 171 words | 2 comments added.
Review by
saralee
on 23rd Aug 2004
User Rating : 3
Respect :
0
I bought a confirmed round trip ticket between Shanghai and Los Angeles two months before my planned trip.
I tried confirm my ticket the day before my flight coming back from china. The representative told me that my seat was cancelled because I didn't confirm 72 hours ahead of time. The only way is to upgrade from economy class to business class for addition 7200 yen which is approximate 900 dollars. I stated when I bought the ticket, it was a confirmed ticket. I said I was never told about ...
saralee's full review | 680 words
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