China Eastern Reviews

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★★☆☆☆
2.3 / 5
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Latest Reviews

★★☆☆☆

“customer service is awful, the worst!!”

Written on: 01/07/2014 by DelilahSnyder489 (1 review written)

I have been on hold with your 800 number for 36 minutes and 14 seconds. THAT IS RIDICULOUS, No customer should have to wait that long to get information. You need to hire MORE representatives or find some way to improve. That is no way to run a business… Read Full Review

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★★★★☆

“Pleasantly surprised”

Written on: 18/05/2014 by Madilync70 (1 review written)

Having read some poor reviews of this airline on this and other websites, I was hesitant in booking with China Eastern, but the fact that my wife and I were flying and each ticket was over £200 cheaper than the next best alternative was a deal-clincher for me. We flew Heathrow-Pudong and then Pudong-Sydney and same return flights, 150 minutes in transit on way out, overnight accommocation in Arline hotel on return leg. The planes were new and clean and seat pitch was very comfortable. The… Read Full Review

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★☆☆☆☆

“Delayed for 4 days because they kept lying there was...”

Written on: 04/04/2014 by rocwhite (1 review written)

I purchased two International round-trip tickets with China Eastern Airlines. Both went bad. The first one is a conjunction ticket for my mother marketed and sold by China Eastern, with only its confirmation number, ticket number, and airline codes on the itinerary, although the first leg was operated by Delta. The Delta flight had to be delayed because of a mechanical problem and there was no other flights that would make the connection on the same day. As instructed by Delta, I tried to… Read Full Review

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★☆☆☆☆

“WORST ROUNDTRIP I'VE EVER TAKEN IN MY LIFE”

Written on: 03/04/2014 by Guzmanbh69 (1 review written)

I bought a round-trip ticket from China Eastern Airlines and they lost my luggage both times!! I arrived in Sydney, Australia with no fresh clothes or underwear and had to live that way in a hotel for 2 days before they finally found it. No apology, no money refunded. Coming back home they lost my luggage again! I'm still waiting for them to find my 2 bags, their phone numbers either are out of service or just keep ringing with no option to leave a message. Besides having the worst phone… Read Full Review

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★☆☆☆☆

“A nightmare!”

Written on: 04/07/2013

The SAS plane arrived in Moscow-Sheremetyevo Terminal F around 5:30 pm. The connecting flight with China Eastern Airline (CEA) to Shanghai is scheduled to leave at 7:50 pm in Terminal E. After a few minutes after touchdown, I boarded out of the plane and followed the transit sign. The bus arrived in terminal E and I went with the flow and came to an area where one staff checks everyone and asked to go to a certain queue. I followed the staff's advice to get into one of the lines. The staff in… Read Full Review

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★★★★☆

“It's the Better Sky Team Member”

Written on: 21/06/2013

I'm not the biggest fan of China Southern but my company often buys my flights on this airline...and I prefer it over Air China anyday. However, China Eastern is one step above that. One doesn't fathom why the two are so very different, but China Southern is cleaner, better food, and more comfortable. Whenever I have an opportunity to take China Eastern over China Southern, I do… Read Full Review

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★★☆☆☆

“Never again!”

Written on: 28/05/2013 by chrissyhols (1 review written)

Lots of things we didn't like!!! My sister and I travelled to Cairns Australia on China Eastern via Shanghai. The first leg of the flight for approximately twelve hours from Heathrow to Shanghai. We were offered a drink at the start of the trip. My sister and I both asked for red wine, the stewardess poured about an inch of wine in the cup. On the next visit after the meal they had run out of red wine, had no beer and no other alcohol on offer! I have never been on a flight where there was no… Read Full Review

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★☆☆☆☆

“Getting Stiffed”

Written on: 20/05/2013 by stiffed (1 review written)

The attraction of a economical business class flight was the main attraction despite what other people reviewed. However I will not have the chance to fly and experiance CE hospitality to Australia for the New Year. While reviewing flight details/booking managed by accident to cancel booking, was unable to retract cancellation. Frantic phone calls same day didnt help, it seems nobody works weekends, nobody wanted too or could help the next day. Result, lost flight and now have to pay hefty… Read Full Review

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★★★★☆

“Good cheap airline”

Written on: 12/05/2013

Flew SYD-NKG and return. Both flights were early arriving. A330 aircraft was very clean and quite new. Basic service, but what do you expect from a low fare? Overall a good experience despite having heard and read bad things about them. I would fly them again any time… Read Full Review

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★☆☆☆☆

“laptop stolen inside plane”

Written on: 30/04/2013 by Vancouverite (1 review written)

I lost my laptop inside china eastern flight from Shanghai to Delhi on April 22, 2013. I waited 3 hours at Delhi airport but unable to meet the airline manager. He didn't accepted my complain. I believe the airline associates/crew have stolen it. Very irresponsible staff & associates... … Read Full Review

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★☆☆☆☆

“last time”

Written on: 15/04/2013

i flew once before which was ok but this was the last trip i will take on this unfriendly service , flew in business class which is kind of ok but the food and service is something else. no manners .bad bad bad… Read Full Review

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★★☆☆☆

“One positve thing: : They keep you well hydrated”

Written on: 12/04/2013 by dweeb2013 (1 review written)

Flew China Eastern March-April 2013 -- 7 times during a three week trip, including roundtrip from LAX-Shanghai and five trips within China, including Hong Kong- Shanghai (round trip) , Shanghai-Beijing, Beijing-Xi'an, Xi'an-Chengdu. The airline batted 100 percent in three categories: None of the flights were on time. ( A posted on-time rate that I saw online said they have a 54 percent ontime history, I believe this is way off). All of the food was pretty bad ( even for airplane food… Read Full Review

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★★★★☆

“was surprise”

Written on: 05/03/2013

flew from shanghai to London 2/3/2013 and was surprise after reading comments about the airline. flew in business class on the A330/200 which had full flat bed ,food was good.I think they should advert it more.the cabin crew are not that friendly and the only problem I found was lack of organizational with in the staff. in my case after I my main course I was waiting for my cheese but they brought the desert and some had fruits and some ice cream so you have to ask them. still would… Read Full Review

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★☆☆☆☆

“The Fawlty Towers of the air”

Written on: 28/01/2013 by Justin69 (1 review written)

ICN-SYD-CHC Between the two of us we've lived in 10 countries, so the experience of flying is not usually surprising... At Seoul airport the China Eastern check-in people said I couldn't fly as we were transferring at Sydney and I didn't have a visa for Australia, just a UK passport. 'But I'm not leaving the airport!?' 'You still need a visa.' 'But we're also transferring in Shanghai, do I need a Chinese visa?' 'No, but you can visit Shanghai for 24 hours with no visa.' 'But I'm not leaving… Read Full Review

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★★★☆☆

“Surprised”

Written on: 20/01/2013 by Mtperkins15 (1 review written)

We took China Eastern air from Singapore to LAX. My 22 year old son was scared after reading the reviews. The flight was smooth, flight attendants were friendly, food and entertainment pretty good. We would fly them again… Read Full Review

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★☆☆☆☆

“Flight Late ,Connecting Flight Missed”

Written on: 17/01/2013

I had flown from India via Kunming,Shanghai to Los Angeles.The flight from India to kunming couldn't land at the airport due to bad weather and landed at some other airport.There they took our connecting flight information so one is hopeful they are going to re-arrange. But when we reach Kunming and all my connecting flights departed immigration detained us,took our passports as they wanted to make sure we leave China within 24 hours.They contacted China Eastern and they responded after 30… Read Full Review

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Romakaul's Comment

Written on: 24/05/2013

hey, I will be flying from INDIA-SHANGHAI-SAN FRANSISCO. Would I need to check-in the baggage again at the connecting airport i.e Shanghai?

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★★★☆☆

“It can get you from A to B (via PVG) but that's all”

Written on: 14/12/2012 by sarun_1627 (1 review written)

I was flying NRT-PVG-BKK on Monday 10 Dec 12. The NRT-PVG leg (4.55-7.00pm) departed a little late due to the congestion at NRT but it was pretty much delayed and I had a connectingflight at PVG at 8.55pm via Shanghai Airline. I cannot get my luggages check at NRT (however it is a odeshare flight) so I have been told to clear the Chinese custom and get my luggages and do a check-in again at PVG. I have arrived at PVG super late (7.50pm) and when I successfully got my luggages it was 8.13pm… Read Full Review

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Joanakaxy's Response to sarun_1627's Review

Written on: 16/12/2012

Hi, I'm just curious. So except for the baggage check in, you did your flight check in for both flights over at NRT?

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Sarun_1627's reply to Joanakaxy's Comment

Written on: 17/12/2012

No, the check-in officer at NRT told me that I have to check-in again at PVG, and issued just one boarding pass to me.

This is equivalent to two separate trips so I could not blame Shanghai Airlines for not waiting.

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★★★☆☆

“China Eastern Airline ”

Written on: 10/12/2012

I had a trip to Korea recently and booked the tour through an agent, upon hearing and did a reserch but to notice that negative review of this airline with regard to timeliness. Since it was a last minute thingy and would give this airline a try. Timeliness: The flight(MU5041) that flew out out of Singapore was on time at 2355H to Shanghai Pudong airport. Return flight(MU543) was on time as well. Service/meal: The service was just right which was once at the appropriate height meal was… Read Full Review

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Sammmmy's Comment

Written on: 28/12/2012

hello , i am flying with china eastern next year march to korea too and i would like to ask if they did deliver your luggage to korea safely? i booked the tickets via travel agency and the sales person actually encourage me to take our luggage at PVG and re check in to the seoul flight again .. is it really necessary ?

thank you ^^

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Ron6118's Comment

Written on: 28/12/2012

I felt it is uneccessary as all lugagge were tagged direct from SG to Incheon via PVG and received in order. The best option to have a piece of mind is to get a travel insurance. Have a good trip.

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★★☆☆☆

“Lack Of Control”

Written on: 27/10/2012

On Oct 22, I was on Flt# MU587, seat # 67H; across the isle from me was a young mother with an absolute terror, young child. Immediately after take off, the child started running constantly up and down the entire isle. I asked the mother to please control her child and she just said "he has to run" and make no attempt to control him. I thought surely that your attendants would see this and take charge, but they did not. I went to an attendant and ask them to address this problem, or either… Read Full Review

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★☆☆☆☆

“The worst so far”

Written on: 18/08/2012 by blowhead (1 review written)

HK to Shanghai Pudong.2 return journeys within 2 weeks. Not a single flight was on time. Reasons were simply inbound flight hadn't even arrived. No announcements. And at Hk end they didn't even have a gate number they were so late. No entertainment. Some one mentioned this before about the rolling 30 minute video for a 2 hour flight. The food looked n smelt like vomit. The yoghurt served was warm n runny. Salmonela anyone? And the so called 9.20 flight at 10.50 at night had off duty pilots… Read Full Review

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Fcb1962's Response to blowhead's Review

Written on: 03/09/2012

Try North American Carriers..... same rubbish!

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