heathrow, purple parking reviews | Watch This Item.

Average Ratings
Suitability4.9/10 Based on 26 ratings
Value for Money5.4/10
Overall rating4.8/10
42% Recommended13 out of 31 Reviews
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31 Review Centre Heathrow, Purple Parking Reviews

  • Full review by
    sunshine101 Rank: Lance Corporal
    on 1st Jul 2009


    User Rating : 2
    Respect : 0

    Good Points: Punctual

    Bad Points: Vehicle damaged whilst in Purple Parking's careVehicle dirty whilst in Purple Parking's carePurple Parking's Drivers unhelpfulIf something goes wrong, you get absolutely no help or support from Purple Parking's Customer ServicesCustomer Services were rude and are challenging my photo evidence of damage

    General comments: Car damaged whilst left with Purple Parking's Meet & Greet service at Terminal 5 for 3 weeks. After a 12 hour flight I was angry to find that the front metal part of my vehicle's bumper had been bent in 2 places with blue scuffs on the rubber bumper whilst in their care. I contacted Purple Parking before leaving Heathrow airport to report the damage and response from Customer Service was unhelpful and poor - nobody to take claim - just diverted to answerphone. Received no call-back. Called again 30 mins later and left another message. Received call-back 3 hours later and lady on phone was rude. I took photos of the vehicle damage before leaving the airport, which they appear to be challenging me on, which is disgusting. They state photos are taken of vehicle whilst in the car-park - great but what about when vehicle is driven to airport and damage occurs en route? I would strongly urge you to consider using a different company for Meet & Greet at Heathrow. Only good point: they were punctual with car, although vehicle was dirty and damaged when delivered back to me at Heathrow Terminal 5. Avoid, avoid.
    sunshine101's review and ratings     | 236 words

  • Review by
    jkwardy
    on 23rd Jun 2009


    User Rating : 0
    Respect : 0

    Appaling service at Purple Parking, Heathrow. I have used PP 3 times due to my company having an agreement with them, but never again. they got worse every time I used them. They are rude, slow and unorganised.The last time I used meet and greet, no-one came to meet me at the airport and as I was running late after waiting 15min for someone to show up, i had to give my cars keys to one of the employees who was just standing around (reluctantly). I called customer service 3 times and they just k ...
    jkwardy's full review     | 152 words | 1 comment added.

  • Review by
    250star
    on 3rd Jun 2009


    User Rating : 0
    Respect : 0

    Purple Parking is awful - I can't recommend more to never use a company than this! After leaving my boyfriend in the country in the country he was working in I returned back to the UK to pick up my car. Collection was fine from the airport. However, they had lost the car and did not know where it was located. After a long haul flight the last thing that I wanted was the hour and a half wait for them to locate my car. The customer service was the worst that I have ever experienced!
    250star's full review     | 96 words

  • Review by
    th14
    on 17th May 2009


    User Rating : 10
    Respect : 0

    Have absolutely no complaints about the service offered by Purple Parking and we would definitely use them again
    th14's full review     | 47 words

  • Review by
    purple damaged my car
    on 29th Apr 2009


    User Rating : 0
    Respect : 0

    Delivered my car to purple parking's pound and got minibus to heathrow. Arranged for car to be delivered to me at airport on my return. Experience was good until the morning after I had returned home. In daylight I could see that there was a purple pen mark on the car's cream leather, which was certainly not there before I left the car with purple parking. Reported this to purple parking - the outcome of their investigation was that nobdy in purple parking used purple pens and therefore they wer ...
    purple damaged my car's full review     | 148 words

  • Review by
    Guest.
    on 16th Apr 2009


    User Rating : 3
    Respect : 0

    Used purple Parking at Heathrow last a few weeks ago to fly to the states. The price was very good compared to other companies. Everything was pretty good at the begining. We were in a rush and very late due to a crash on the M25 so i was very concerened we would miss our flight. We dropped the car off and got into the mini van to take us to the airport. We sat in the van for about 15minutes but that time i was going crazy, the driver was really unhelpful and just said we needed to wait. Eventua ...
    Guest's full review     | 274 words

  • Review by
    josephas
    on 14th Apr 2009


    User Rating : 2
    Respect : 0

    Customer Service is seriously lacking. Purple Parking phone attendants do not care about customers and will not help you in case there is a problem. I would never recommend this company to anyone. Find another solution for valet parking. There are others.
    josephas's full review     | 49 words

  • Review by
    Guest.
    on 14th Dec 2008


    User Rating : 6
    Respect : 0

    It was as well that we were not running late, once we had dropped of the car, we had a 25 minute wait before the minibus departed. Also on the return leg, we had a 30 minute wait before the bus turned up at the airport pick up point, despite the controller stating it will be there in ' 5 minutes '. I won't use them again
    Guest's full review     | 119 words

  • Review by
    stressedtraveller
    on 28th Oct 2008


    User Rating : 1
    Respect : 0

    Car was undamaged. Car park seemed secure. Price was reasonable. Customer Service - We were the first ones on the drop off bus to be taken to the airport. After waiting a fair period of time the bus had filled up apart from 2 seats. When I politely explained to the driver that my flight was due to leave soon (we were later than anticipated due to traffic) he shrugged his shoulders and walked away, telling me the bus wasn't full and he wasn't leaving until it was. We missed our flight by 3 minute ...
    stressedtraveller's full review     | 184 words

  • Review by
    hannah simson
    on 13th Oct 2008


    User Rating : 1
    Respect : 0

    I would really recommend anyone wanting a stress free parking experience to reconsider before using Purple Parking. The driver caught my suitcase and broke it on the mini bus on return from our trip. He apologised and I went to see the Manager who also apologised and I completed a complaints form. I received a reply saying that they would not be able to assist with my broken suitcase and that I should return it to the manufacturer! I was so angry and have let 3 answerphone messages for them ...
    hannah simson's full review     | 122 words

  • Review by
    Guest.
    on 5th Oct 2008


    User Rating : 2
    Respect : 0

    If you like your car, consider not using the drop-off service.....unless you want to risk picking up the valeting bill to get it clean again...inside and out! Their use of the word 'chauffeur' is up for debate in my opinion...
    Guest's full review     | 179 words

  • Review by
    turnex Rank: Lance Corporal
    on 27th Sep 2008


    User Rating : 1
    Respect : 0

    Customer service is obviously not a priority with Purple Parking and given the level of custom they get, who can blame them. But it only takes a few disgruntled customers before the drain starts.
    turnex's full review     | 112 words

  • Review by
    si1972
    on 9th Sep 2008


    User Rating : 9
    Respect : 0

    I have used park and ride and the park/ride/meet/greet and next time will be using meet/greet with car wash. Will submit another reveiw in 11 days when I return :). I am always concerned that there will be damage to my car when parking with any airport parking firm. So far Purple Parking have been great.
    si1972's full review     | 71 words

  • Review by
    Guest.
    on 14th Aug 2008


    User Rating : 10
    Respect : 0

    I used Purple Parking recently whist I was in the US for 5 days. I used the service where I drove the car to their car park and caught their bus to the airport and then my car was brought to me when my plane arrived home. I can't fault any part of the service. Their car park is easy to find with sat nav - you cant miss it so I really don't get why people complain that it is poorly sign posted - just keep driving down Brent Rd until you reach it! The car park itself was much more secure than I i ...
    Guest's full review     | 209 words

  • Review by
    garymid
    on 1st Aug 2008


    User Rating : 10
    Respect : 0

    I had booked for a 1 week stay but unfortunately had to stay for a further 2 weeks due to family emergency. I called them initially extending my stay for 4 days and paid the extra but then had to call again and book for a further 10 days. I explained to the girl on the phone my predicament and she was most helpful and understanding and I didn't get charged for my third week.
    garymid's full review     | 89 words

  • Review by
    martz
    on 30th Jun 2008


    User Rating : 8
    Respect : 0

    The damage was handled very well and I was told about the cameras they have on site to help identify any false claims, which is good. Mine was not damaged and therefore got repaired. Well handled and all resolved. These things do happen I guess, but it is how it is all handled in the end. Will use them again, excellent service and excellent staff and hey, excellent customer service team too.
    martz's full review     | 118 words

  • Review by
    Kevin Wood
    on 18th Jun 2008


    User Rating : 0
    Respect : +1

    Our car sustained damage. The company has refused to reimburse for the damage that was caused, leaving us with a repair bill to pay. It may seem a reasonable price when booking, but do not take the risk.
    Kevin Wood's full review     | 50 words | 1 comment added.

  • Review by
    ericaanne Rank: Corporal
    on 23rd May 2008


    User Rating : 0
    Respect : 0

    We had to wait 55 mins for the bus to take us back to the car park (Purple Parking at Heathrow)- they obviously wait for enough people to call them before they send a van so they only have to send 1 van instead of the 2 or 3 that might actually be needed to keep customers satisfied and not have to wait nearly an hour - we will not be using them again.
    ericaanne's full review     | 80 words

  • Review by
    ericaanne Rank: Corporal
    on 19th May 2008


    User Rating : 1
    Respect : 0

    Upon return from holiday 26 April called Purple Parking from the baggage carousel as required - got to the bus stop - we were the first people there .... after 20 mins no bus, so called the office they said there was a bus on the way .... 15 mins later still no bus called again and said it was unacceptable to wait this long the operator hung up on us 10 mins later called again - a bus was on the way eventually after 55 mins the bus turned up by this time the queue of people waiting was huge and ...
    ericaanne's full review     | 190 words

  • Review by
    Cdnshaz Rank: Corporal
    on 23rd Apr 2008


    User Rating : 5
    Respect : +1

    My husband had booked this for us for a 3 week holiday. We got to airport at 5:30AM he dropped me off with luggage as we figured would be easier for just him to jump on bus and return to Term 3. How wrong, very poorly signed posted from airport and even with sat nav he lost his way, and by the time he found it and got on bus, they also stop at every Term on the way back. It is not a simple 10min ride as they advertise on website. I had actually waited for over an hour in the rain for his return. ...
    Cdnshaz's full review     | 257 words


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