Purple Parking Reviews - www.purpleparking.com

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Latest Reviews

“light fingers”

Written on: 15/09/2014 by AnabelMcKinley (1 review written)

i have used purple parking before with no trouble BUT upon returning from my last trip found that my loose change i keep for emergencies had been stolen.reported to office but told they cant help as they didnt know which driver moved car not good for future… Read Full Review

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“Avoid! Purple Parking Heathrow”

Written on: 15/09/2014 by Hessig303 (1 review written)

Used the Purple Parking meet and greet service at Heathrow while away for just the day. Returned to find an additional fifty miles on the clock despite the car park only being three miles away. No explanation from customer services. So Purple Parking, what did your driver do with my car? Won't be using their services again… Read Full Review

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“Excellent service”

Written on: 14/09/2014

The instructions were clear and accurate, staff were polite and helpful and the whole process of parking and recovering our vehicle was straightforward. We are not frequent overseas travellers, but whenever we go abroad again, we will use this company and will recommend it to others… Read Full Review

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“Fast, efficient service at every step of the way....”

Written on: 13/09/2014 by uhSlaughter342 (1 review written)

Booked on-line for 4th to 11th Sept 2014 at Purple Parking (Airparks) Lowfield Heath Road, Gatwick. Was a little apprehensive to find that car keys are handed over and staff park your car for you and bring it near to reception on your return. A few reviews suggest that there are problems with items being taken from cars and damage being caused by staff drivers. Some reviews complain of long delays and unfriendly office staff and bus drivers. OUR EXPERIENCE: We were emailed clear instructions… Read Full Review

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“Great Purple Parking service near Heathrow”

Written on: 10/09/2014

We recently booked parking at the Brent Road near Heathrow from 4th to 9th September. We have used Purple Parking before as well as other 'off site' airport parking service and this was the very best experience we have had. The directions to and layout and organisation of the site was excellent, the staff were efficient, courteous and friendly and the pickups and journeys to and from Heathrow were smooth. The price was good and the communications excellent. We have no hesitation in using this… Read Full Review

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“very good service”

Written on: 05/09/2014

Great service - a lovely. cheerful, smiling Attendant met us at dawn, and greeted us by name. Chatted about where we were going and the reason for our trip. Needless to say, the return handover was just as good… Read Full Review

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“Good - but at least 20mins from the airport”

Written on: 01/09/2014 by RevJonny (3 reviews written)

I drove past Heathrow airport and felt like I was heading well into London! The parking is tucked away at the end of a residential/industrial area. Greeted by a moody reception woman, but I suppose I would be if I had to check-in cars at a carpark all day. Full camera screening seems re-assuring for security. Shuttle to Terminal 1 was ready as we were the last on, dread to think how long the others had been waiting. 8am traffic meant the transfer was 20mins. On return we decided to relax in… Read Full Review

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“Good - but at least 20mins from the airport”

Written on: 01/09/2014 by RevJonny (3 reviews written)

I drove past Heathrow airport and felt like I was heading well into London! The parking is tucked away at the end of a residential/industrial area. Greeted by a moody reception woman, but I suppose I would be if I had to check-in cars at a carpark all day. Full camera screening seems re-assuring for security. Shuttle to Terminal 1 was ready as we were the last on, dread to think how long the others had been waiting. 8am traffic meant the transfer was 20mins. On return we decided to relax in… Read Full Review

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“I regularly use PP, excellent service all round”

Written on: 01/09/2014 by bigchrisrogers (1 review written)

I use Purple parking nearly every month for 12 days at a time. Value for money is pretty good, especially compared to the on-airport parking. I generally drop off at their place near to Heathrow and get the minibus into the airport. Sometimes wait ten minutes or so for the bus to leave but not a problem, then typically 15minutes ride to the terminal. On my return the car is waiting for me at terminal 3, engine warm, ready to go (great in the winter as the car is already heated). This past… Read Full Review

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“Miserable indervodual on reception. What a great start”

Written on: 31/08/2014 by Sweeney212 (1 review written)

Wanted to know our car make and model! My good lady went in, she couldn't think that quickly so came and go me. The told sod told me she's waiting for someone in a very sharp manor (YES MY MISSIS)... Wish I had said, it did not request ale and model on YOUR form. Hey oh will not spoil our break! A smile at reception does not anything!!!… Read Full Review

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“Fantastic service!”

Written on: 29/08/2014 by Auroran245 (1 review written)

We've just returned from a two week break and used Purple 'Business Plus'. I just wanted to congratulate Purple Parking on this service - I've been parking at Heathrow on business - and now moe recently for leisure - for over 35 years and have tried every conceivable type of parking arrangement. The 'Business Plus' idea you have come up with isn't just good, it's superb! Ultra-slick, very convenient, exceptionally courteous and thoroughly well thought through, even to the extent of leaving a… Read Full Review

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“Best Service Ever”

Written on: 27/08/2014 by Silverfox11 (1 review written)

Excellent service very kind helpful staff, closer to the airport than other car parks and all done with a friendly smile, my bags loaded and unloaded for me, dropped off right outside the door and pick up the same, called when I arrived back and the driver was there within 3 minutes,I arrived back at the car park to find my car parked right outside the door waiting for me the driver unloaded from the bus to my car. I would recommend this company and the excellent service they provide to every… Read Full Review

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“Don't use!At H'row T1 waiting for shuttle for 1h...”

Written on: 27/08/2014 by MrsPink68 (1 review written)

As I write I am with a friend at Heathrow T1, she calked them to say we had landed before we cleared customs etc as advised. We have been waiting at the advised bus stop for nearly an hour and a half, it's cold, it's starting to rain and we just want to get home! There are people waiting with small children... Last thing anyone needs after a flight is to have to wait this long! She has called them 4 times, the last 2 times she called she was told a bus would be here in 'a few minutes'...they… Read Full Review

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“Such wonderful help”

Written on: 26/08/2014 by rachelbolton (1 review written)

Sheetal Lakhani helped me today over the phone - what a wonderful woman - so helpful and supportive and was so much more than just someone doing her job - she helped me transfer a booking from one car park to another as well as recommending that i stay in the car park over night instead of paying the premiere inn - but over all - she was a treasure to talk to and to deal with - so good - so a big thank you to Sheetal at purple parking… Read Full Review

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“Bad experience - open email”

Written on: 26/08/2014 by spike2025 (2 reviews written)

I am contacting you to express my dissatisfaction at the service received from Purple Parking (formerly Airparks) when returning home to Gatwick. I'm emailing Airparks as this is the name of the artist formerly known as, Purple Parking as this seems to be the new name but not on the side of the buses and Holiday Extras as this is through whom I made my booking. I booked to park my car at Purple Parking (formerly Airparks) from 15 August to 23 August 2014. I had booked with Purple Parking… Read Full Review

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“Vehicle Damaged”

Written on: 21/08/2014 by Ryan465 (1 review written)

I recently booked with Purple Parking for Manchester Airport parking. The car parking was with DMD at Styall Rd. I have a motorhome and this site said they took them for an extra £10 a week payable on arrival. On arrival they tried to charge me £15 but as it was clearly stated on the Purple Parking paper work they honoured this. In honesty the shuttle service to and from the airport was fine and was it not for the fact my vehicle had a big scratch down the side when picking it up I would have… Read Full Review

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“Excellent Service”

Written on: 18/08/2014 by Richard200 (1 review written)

We recently used the meet and greet service at Heathrow Airport Terminal 1. The service was excellent. Our return flight was delayed and it was great to have the car waiting on our return. The staff were very polite and helpful… Read Full Review

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“Vehicle damaged”

Written on: 13/08/2014 by njg55 (1 review written)

Recently returned to my car which was booked into purple parking Gatwick after a week's stay to find two dents in the boot and my right rear break light smashed. Clearly the car had been reversed into something. It was 11pm at night, our flight had been delayed and we wanted to get home. A carpark attendant looked at it, swore, and went off to get the duty manager. After a little wait the DM strolled up to the car whistling. No apology, no concern, and underplayed the damage as minor and… Read Full Review

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“Slowest transfer possible”

Written on: 03/08/2014

Got to Purple Parking at 04:30, just missed the bus. Sitting in the next bus waiting for half an hour to depart, not 20 min as they say. Driver was so slow, first took us to North Terminal where he waited for ever to pick up passengers - then slowly went to South Terminal. Consequently, it took us almost an hour to get to South Terminal i.e. 15 min more than the journey from home. Staff couldn't care less. Will never use them again… Read Full Review

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“What's yours is theirs!”

Written on: 02/08/2014 by Stan82 (1 review written)

Sadly I seem to be one of many to have had possessions stolen by Purple Parking staff - we're not even talking about something worth a lot of money! I wasn't aware when I booked that what's mine was theirs but apparently so. Duty manager couldn't care less. Fantastic customer service!!… Read Full Review

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