Purple Parking Reviews - www.purpleparking.com

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★★★★☆
4.3 / 5
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Latest Reviews

“Easy airport parking”

Written on: 19/11/2014 by Carparker99 (1 review written)

An organisation as large as this is dependent on its staff. Whilst some of the drivers are less than customer friendly most are good and some are really very good. The company seems to be genuinely interested in customers experiences. The way the company operates is very slick and other than the driver and booking in clerk there is not much contact with staff… Read Full Review

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“3rd and last time with Purple Business Parking, Heathrow”

Written on: 15/11/2014 by JimGren (1 review written)

1st time good, 2nd time ok, this time very poor. From the miserable woman at the gate, when we arrived, to the attitude of the woman on the telephone, when we returned, the impression given was 'why are you bothering me''. On our return, I phoned the number given after collecting our bags and had a conversation with a robotic sounding woman who told me to go to bus stop 17 even though 28 was on the ticket. That didn't matter because as we came out of departures we spotted an empty pick up bus… Read Full Review

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“Purple Parking - great service when stuck in M25...”

Written on: 13/11/2014 by FrancisArmstrong (1 review written)

I write to thank each of every one of your staff who provided exemplary service at all contact points in our recent Heathrow booking with yourselves. From the efficient call centre agent who effected a last minute necessary switch from off-site to meet & greet due to M25 congestion, to the immediate help from the car park check-in staff as we rushed to avoid missing the flight through to return driver who efficiently handled our Terminal 2 arrival plus delivery to our awaiting car… Read Full Review

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“Hassle free parking”

Written on: 07/11/2014 by dblake01 (1 review written)

As it was our first time flying out of Heathrow I searched for areas to park. I read that purple parking business was located next to the Premiere Inn Bath Road which was where we were staying. I booked it over the Internet which was straight forward and on the day of parking they had all my details. We parked up and we took a mini bus to terminal 2 which took about 10 mins at the most. We were given a card and instructions to wait for the mini bus on our return. When we did return, there was a… Read Full Review

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“very happy chappie”

Written on: 06/11/2014

I have got to let everyone know how helpful the staff at purple parking was in my latest escapade. I had unknowingly dropped my passport in the car and did not know until i went to check in at the airport. I telephoned Purple parking explained the situation. They took my number searched my car and found my passport, text and telephoned me, and had one of their drivers deliver it to the terminal doors. I have been parking with them for the last 5 years and have always been happy with their… Read Full Review

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“Service on arriving”

Written on: 04/11/2014 by Wallis162 (1 review written)

The M25 ground to a halt for two hours, meaning we missed our flight. On arrival we were given very kind assistance to arrange another flight and an overnight stay. This service was beyond their normal service and was greatly appreciated. I have used Purple parking several times but this time they excelled themselves. The member of staff who helped us was a breath of fresh air for their assistance, we appreciated their help. They even suggested a local eatery for a meal, this was much needed… Read Full Review

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“First class service and stress free well done.”

Written on: 01/11/2014 by paulconway100 (1 review written)

Hello. I would just like to say a big thank you to everyone involved with the meet and greet service we experienced was a first class service. The service was excellent and made are Holiday right from the start so much stress free. And the return service just the same well done. The person who answered the phone was very calm and polite and the collection drivers were very smart and very helpful. Please pass our thanks on to your team please. See you all again next year. Thank… Read Full Review

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“Theft from car”

Written on: 27/10/2014 by Angelx218 (1 review written)

Sat Nav hidden in bag in locked boot of car. On car being returned bag missing with sat nav in, signs of a thorough search of boot of car, with spare wheel disturbed. No interest from Purple Parking… Read Full Review

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“easy peasy!”

Written on: 24/10/2014 by ElenaChapman (1 review written)

Parked at manchester airport at start of October. It took a second go round the roundabout to find the entrance but it was actually well explained. From the entrance it was very straightforward. The staff were helpful and pleasant and then it was a 2 minute walk across to terminal 1. Returning the car was ready to pick up, easy to find. Will recommend the service to others and will use it again if available. Thank you… Read Full Review

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“Terrible Experience: Car Ruined”

Written on: 18/10/2014

For Information - Car: Honda Civic Type R. Condition when left with Purple Parking: excellent; secure; dry. Parked at Purple Parking Gatwick Airport for 1 week 7-14 October 2014. Staff were rude on arrival which left us feeling uncomfortable surrendering our keys. On returning to collect our car the keys were given to us and we were wished a safe journey home - which was an improvement on our initial encounter with their staff. However, when we arrived at our vehicle (despite the windows… Read Full Review

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“Lost Phone”

Written on: 15/10/2014 by psAlmeida301 (1 review written)

I left my phone in my car when I dropped it off at the beginning of my last trip. The Purple Parking LHR staff, went to my car, found my phone and delivered it to me at LHR T3 all in an hour. Great Service!!!… Read Full Review

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“Forgot my 'Phone”

Written on: 12/10/2014 by Buckley25 (1 review written)

When I dropped off my car at the start of my most recent holiday I forgot to pick up my 'phone only realising this after arriving at Terminal 3 departures. Following my agitated call, using my wife's 'phone, to the Purple Parking office they found my 'phone in the car, rang me back to tell me this and to say that my 'phone was on its way to me at T3 on a specified bus. It arrived within an hour. Fantastic service and still at an excellent price. I'll never use anyone else at Heathrow after… Read Full Review

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“Very Helpful Staff”

Written on: 08/10/2014 by AZDMac (1 review written)

I make many bookings with Purple Parking and always find them really helpful - I would definately recommend them as they are a great service providor with friendly staff… Read Full Review

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“Saved”

Written on: 06/10/2014 by Careyph209 (1 review written)

After my wife and I were dropped off at Heathrow, I realised I had left my e-ticket in my car at Purple Parking. I telephoned them and the lady who answered the phone could not have been more helpful. We spoke again after 15 minutes and she confirmed the documents were in the car and agreed to send them to me at the airport by hand of a driver. The whole episode took no more than 30 minutes. Thank you Purple Parking for rescuing our holiday… Read Full Review

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“Saved”

Written on: 06/10/2014 by Careyph209 (1 review written)

After my wife and I were dropped off at Heathrow, I realised I had left my e-ticket in my car at Purple Parking. I telephoned them and the lady who answered the phone could not have been more helpful. We spoke again after 15 minutes and she confirmed the documents were in the car and agreed to send them to me at the airport by hand of a driver. The whole episode took no more than 30 minutes. Thank you Purple Parking for rescuing our holiday… Read Full Review

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“Slick operation let down by rude driver ”

Written on: 24/09/2014 by Alyssa435 (1 review written)

This is the first time we used purple parking and found the booking on line easy . The communication and directions from PP was clear so we were confident in the company , this was extended to us arriving at the parking lot where we were impressed with the organisation of the operation we were expected and everything was smooth . Within 20 minuets we were on our way to the air port the journey was pleasent and un rushed the driver polite. On our return from holiday we rang the number on our… Read Full Review

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“PurpleParking car theft”

Written on: 23/09/2014

Do not use this company; they do not offer secure parking as they state. Our Sat Nav has been stolen from our glove- box by one of their employees and their so called Customer Relations dept couldn't care less. Still awaiting a call back, service has been appalling will never use again. Matter now referred to the Police who advised there was little they could do as car keys are stored on an open board they anyone can access so no security what so ever. Quick to take your money slow to respond… Read Full Review

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“light fingers”

Written on: 15/09/2014 by AnabelMcKinley (1 review written)

i have used purple parking before with no trouble BUT upon returning from my last trip found that my loose change i keep for emergencies had been stolen.reported to office but told they cant help as they didnt know which driver moved car not good for future… Read Full Review

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“Avoid! Purple Parking Heathrow”

Written on: 15/09/2014 by Hessig303 (1 review written)

Used the Purple Parking meet and greet service at Heathrow while away for just the day. Returned to find an additional fifty miles on the clock despite the car park only being three miles away. No explanation from customer services. So Purple Parking, what did your driver do with my car? Won't be using their services again… Read Full Review

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“Excellent service”

Written on: 14/09/2014

The instructions were clear and accurate, staff were polite and helpful and the whole process of parking and recovering our vehicle was straightforward. We are not frequent overseas travellers, but whenever we go abroad again, we will use this company and will recommend it to others… Read Full Review

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