Heathrow, Q-Park and Flyaway Reviews

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0.7 stars
Average rating for this product is: 0.7 out of 5

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Average Ratings for Heathrow, Q-Park and Flyaway

  • Suitability1.1 stars
  • Value for Money0.9 stars
  • Overall rating0.7 stars

8 Reviews For Heathrow, Q-Park and Flyaway

  • Guest 6th Nov 2009

    Reviewer rating: 3 stars


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    I used to enjoy using Q-Park as it was efficient and cost effective. However this year they seem to have made all their desk staff redundant and changed the booking in/checking out system. Credit to the staff (actually, the driver who does everything) as they were helpful and friendly but I was rushed to get on to the bus when I arrived and as a result forgot to bring my ticket. A quick radio call confirmed my authenticity and that of one other passengers who had left his ticket in the last terminal, and we were on our way.
    I realise that in the current climate, costs have to be saved. But I found the service stressful and not what I had paid for. Next time I'll pay a little extra and park at T5 long term parking where I won't have to wait around for a bus, search for my ticket. And by the way, it was sheer luck I got on to the bus within 10-15 minutes of walking out of arrivals. I tried looking up the number via a directoy enquiry service. Impossible. Number had changed. Dialled the new number. Office was closed.

    Paul Wilson

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    When we arrived at the airport the staff could not have been more helpful. Q-Park and Flyaway appeared very efficient. On return you are asked to call once you have your bags and have cleared customs. We did that and were told someone eas on the way to pick us up. We had to wait for 50 minutes! While waiting we tried several times to call but no one picked up. Eventually there were about 20 people waiting. In the time we were waiting the minibuses for other companies passed us by at least twice. ...

  • Guest 17th Apr 2009

    Reviewer rating: 0 stars


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    Used Q-Park and Flyaway to leave my car for 5 days to travel to NY.

    Returned home to find that my car had been damaged. Reported it to employee who didnt seem too bothered about it,filled in a complaints form and was told that i would be contacted via telephone in the next couple of days.

    I was contacted by them to confirm that they had received the complaint but was told that they would investigate further before they could comment.After a week they contacted me to inform me that the damage h ...

  • blueamber 3rd Mar 2009

    Reviewer rating: 0 stars


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    Do not believe all the quality control bull you read about Q-Park and Flyaway. We flew to Berlin for a trip between xmas and new year. Took us over an hour to park up and get paperwork. Got to airport almost 2 hours after we entered car park.

    On return, waited 30 mintes for bus and they could not find where car was parked, we waited for over 2 hours and car arrived with over 50 miles on clock they told us cars often parked a "good" distance away however from getting off plabe to driving awa ...

  • vavacroft 29th Jun 2008

    Reviewer rating: 0.5 stars


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    The most dreadful and seemingly unprofessional car park facility we have ever used. We had to wait around an hour to be picked up, getting told that 'the driver is on the way' and they would promise to ring me back and never did, if they had an update on the driver and time of arrival. When the driver eventually came he picked people up at the wrong stop, so there may have been people there who were amazingly waiting only a few minutes. I had to argue with a few to get a seat. The driver did no ...

  • pskbell 9th Oct 2007

    Reviewer rating: 0.5 stars


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    The Q-Park and Flyaway on-demand pick up didn't exist in our case. When getting to the bus stop found that around 30 people were already waiting for the mini bus and had been for some time. It was at least another 40 minutes before 3 buses turned up together. Needless to say there was not enough room for all the passengers and my partner was left behind with the cases. On return to the depot staff tried telling me my partner was wearing a totally different coloured t-shirt and was in the bus be ...

  • Trinity21A Rank: Sergeant 20th Sep 2006

    Reviewer rating: 0.5 stars


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    They never told me they would take my car keys, I thought I would park up and that would be it. The car would stay there until I got back from Canada in 2 weeks.
    They Damaged both sides of the bumper nearly ripping off the lower rubberised trim, Also they ran along something like a wall with the wind mirror and scratched it on the offside edge.
    When I returned from holiday I was jet lagged and didn't look too close as it was a dusky evening but the car looked OK at first. When I got home and w ...

  • RJUKES Rank: Lance Corporal 8th Sep 2006

    Reviewer rating: 0 stars


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    Take a taxi to Heathrow airport, as Q-Park and Flyaway airport parking isn't very good. My vehicle came back with the badge missing off the bonnet. My vehicle also came back covered in dirt on all panels. The vehicle had only been washed a couple of hours before I left it with Q-Park, so I am not sure how it got so filthy in 15 days!!