Do not believe all the quality control bull you read about Q-Park and Flyaway. We flew to Berlin for a trip between xmas and new year. Took us over an hour to park up and get paperwork. Got to airport almost 2 hours after we entered car park.

On return, waited 30 mintes for bus and they could not find where car was parked, we waited for over 2 hours and car arrived with over 50 miles on clock they told us cars often parked a "good" distance away however from getting off plabe to driving away it took 3 hrs.

AVOID at all costs.

The most dreadful and seemingly unprofessional car park facility we have ever used. We had to wait around an hour to be picked up, getting told that 'the driver is on the way' and they would promise to ring me back and never did, if they had an update on the driver and time of arrival. When the driver eventually came he picked people up at the wrong stop, so there may have been people there who were amazingly waiting only a few minutes. I had to argue with a few to get a seat. The driver did not accept any responsibility and when we eventually got off at the depot we were met by a team leader who could have passed as Basil Fawlty, who stressed to us that the car park is undermanned and not set up to cope with large volumes of customers. He did not offer any apology and if we hadn't had asked for a complaints procedure he would have happily just given us our keys and pushed us on our way despite knowing who we were and that we'd phoned several times. He came across with a seemingly non caring attitude apparently putting a point across that it isn't really worth our while complaining and if we'd had paid for a taxi to get to the car park there is no way his company or even himself would have paid us back.... nothing set up to do so. I felt there was a total breakdown of logistics at that centre. For us, it is a big never again.

The Q-Park and Flyaway on-demand pick up didn't exist in our case. When getting to the bus stop found that around 30 people were already waiting for the mini bus and had been for some time. It was at least another 40 minutes before 3 buses turned up together. Needless to say there was not enough room for all the passengers and my partner was left behind with the cases. On return to the depot staff tried telling me my partner was wearing a totally different coloured t-shirt and was in the bus behind. Needless to say, whatever coloured shirt he was wearing he was not on the bus behind. In fact it took another wait of 15 minutes before he turned up, he was in the fifth bus to turn up and the return journey involved a trip to via terminal 2.
When we got to the exit barrier I found out that I needed a ticket to open the barrier, one had not been supplied to me, involving a drive back round to the office.
We will not be using this car park again. For those interested I rang Q park to advise them of our arrival at Terminal 1 at 17:30 on 8th October 2007, it was 18:43 before we finally drove away from the car park.
We will be going back to Purple Parking in future, they have always been efficient and courteous in the past.

They never told me they would take my car keys, I thought I would park up and that would be it. The car would stay there until I got back from Canada in 2 weeks.
They Damaged both sides of the bumper nearly ripping off the lower rubberised trim, Also they ran along something like a wall with the wind mirror and scratched it on the offside edge.
When I returned from holiday I was jet lagged and didn't look too close as it was a dusky evening but the car looked OK at first. When I got home and woke the next day to wash it I saw the damage they had caused. The car was immaculate when I bought it only a few weeks earlier.

When they came to collect me when returning to Car Park from Air terminal, they drove straight past me in a daze so I had to wait an extra 20 minutes.

Take a taxi to Heathrow airport, as Q-Park and Flyaway airport parking isn't very good. My vehicle came back with the badge missing off the bonnet. My vehicle also came back covered in dirt on all panels. The vehicle had only been washed a couple of hours before I left it with Q-Park, so I am not sure how it got so filthy in 15 days!!