Manchester Airport Reviews
Latest Reviews
★☆☆☆☆
“Not fit for purpose”
Written on: 29/04/2013 by Pensionernotprisoner
There is nothing to recommend this once excellent airport now. Queues and flustered staff at outbound security then a horrible one hour plus queue to get back into the country to be greeted by miserable border agency staff ( this was off peak time). I will not use this or possibly ANY other airport again until reviews like mine become more positive.The Airlines must demand better treatment of their passengers before they end up with far fewer discretionary passengers. (read more)
★☆☆☆☆
“Queuing nightmare”
Written on: 30/03/2013
Flew from T1 on Friday 15 th March. Used Thomas Cook bag drop which was very efficient. Unfortunately after this everything was terrible. The queue for security was almost the length of the departures check in area it was totally disorganised and the airport staff were pathetic! They were running around like headless chickens barking out orders to passengers. I know that security is very important but do think that a major airport should be able to organise its procedures better than this.... (read more)
★☆☆☆☆
“Pathetic”
Written on: 22/03/2013
We had booked into the lounge and was told on the airport website that it would take approx 8 mins to get through security we arrived for check in and were in the cue very early with our bags,got through baggage in 15 to 20 min . then it started . in and out of the pens like sheep we got to the lounge with 10 mins to spare before boarding.what a waste of £30i emailed the people on the airport website as instructed 3 weeks ago (read more)
★★★☆☆
“Drab, uninspired, stressful.”
Written on: 21/02/2013
Parking at Mancs is surprisingly easy, however the JetParks carparks are not paved, often muddy (this is Manchester after all) and covered in puddles. The bus service has been frequent and quick, but the buses very utilitarian and the other day, cold as the heating wasn't on. I've only ever travelled from Terminal 1; it is drab, uninspired, complicated in layout and appears designed to induce stress whilst separating you from your money. The only way through to the boarding gates is through a... (read more)
★★☆☆☆
“Meet and Greet Car Parking”
Written on: 17/01/2013 by mabourne (1 review written)
This service is very poor as a meet and greet service. In the past I have always used chauffeur parking, which makes the experience of arriving and returning so much simpler and convenient. It is especially useful when you are using the airport during winter months. This is just a conveniently located car park, and doesn't offer any of the advantages that you have with chauffeur parking. You have to park your car, walk to the reception and leave your keys. On return you have to walk back to... (read more)
★★★★★
“Hassle free travel”
Written on: 03/01/2013 by ChesterJohn (1 review written)
Altogether a very relaxing and easy process, a great start to the holiday! We parked at Jetparks 3 which seemed the best value, very easy to find and the bus arrived very quickly. This took us straight to the terminal leaving very little walking to do. The airport was clean and bright and check-in and security were quick (may have been lucky on the timing with this!) We arrived early so had plenty of time to browse the duty free shops, a very good selection, though some of the prices not as... (read more)
★★★★☆
“Meet & Greet parking at Terminal 1 ok if not raining”
Written on: 13/12/2012 by JWroe (2 reviews written)
Having used the Meet & Greet parking at Terminal 2 last year and finding it a really good experience I thought I would use the same service when flying from Terminal 1 in November this year. On arrival finding the car park was fine and the booking in process quick. However, on return it would have helped if someone could have pointed out the parking zones as we were just told 6/20 and when outside assumed it was row 6 and were looking perplexed when one of the parking assistants who happened... (read more)
★★★★★
“Manchester Airport Parking”
Written on: 13/12/2012
Overall a very pleasant experience. On arrival the barrier accepted the card offered and we had no problems entering or finding a convenient car parking space next to one of the bus stops, unfortunately exiting proved more difficult and had to ring for assistance and quote booking reference so staff could raise barrier for us to leave. (read more)
★★☆☆☆
“Let's introduce a new entry system and not tell anybody.”
Written on: 01/12/2012
Booked for the multi-story car park at terminal 1 and received precise instruction on what to do on arrival. Instructions re-iterated via e-mail a few days before departure. Arrived st the airport to find a long queue of cars attempting access. Supplied instructions totally invalid due to the activation of a new system. Given the frustration of entry I asked at the help desk precisely what I should be doing when I come to leave as I did not want similar delays when I got back. I was told a... (read more)
★☆☆☆☆
“Disgraceful!”
Written on: 09/09/2012 by stephenhad (1 review written)
I travel abroad approximately thre times a year and am in the unfortunate position of having Manchester as my nearest airport. I couldn't agree more with the majority of comments made about this horrific, inefficient "prison". My partner and I refer to it as "Hell on Earth International" and if there were any viable alternative, we would never set foot in the place again. The slowest check in staff (all seemingly trained to greet you with the words "Hiya, yawright"), the rudest and most... (read more)
Soller's Response to stephenhad's Review
Written on: 09/09/2012
I can't agree more with the above on our return from Palma to terminal one yesterday the JET 2 member of staff could't get her pass to open the doors to immigration control. Then 50 mins. queing to get our passports checked by the most miserable set of people I have encounterd, clearly they are overworked and understaffed. A nightmare! If this is an example of big is best Manchester is failing miserably. In future we shall travel from other smaler airports which are much better than the cattle market that is Manchester.
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Showing 1 - 10 of 38 Reviews
★☆☆☆☆
“Worst Airport I have ever used”
Written on: 01/09/2012 by FEDUP8
I frequently have the misfortune to use Manchester airport, the travelators are switched off to save enough power to make cups of tea. Have they no thought for old and disabled passengers. Wheelchair assistance is a Joke, arriving at terminal 1 last year we had to wait till all passengers had left the plane as there was only 2 attendants for 4 passengers and we had to leave in convoy. Last month arriving at terminal 2 from the USA with United Continental, we were informed that no... (read more)
★☆☆☆☆
“Manchester terminal 1 arrivals is not safe.”
Written on: 19/06/2012
I arrived at Manchester Airport terminal 1, 16th June on a delayed Thomas Cook Flight from Alicante.TCX2313. It was dangerous getting from the Plane to passport control.The narrow exit from the aeroplane led to pushing to get past the slow and elderly.(MAX 4Ft passage way most of the way )This is crass and Dangerous.Where is the Health and Safty when they are really needed.To top it off when we arrived at the "E" passport control only one or two machines were working so we had to merge with... (read more)
★★★☆☆
“Manchester Airport”
Written on: 02/06/2012 by 34es (22 reviews written)
For most of my flights I fly from Manchester airport. Whenever I have flown from Manchester the process of flying from there is always very positive but the only downside I have is being brought out into a shopping centre when you walk out of security. This is ridiculous and I think that this is wrong and they should redesign the airport. There are plenty of gates and the staff are always really nice. (read more)
★☆☆☆☆
“Terminal Three Baggage Check Chaos”
Written on: 08/05/2012 by 3r9JTEfH (1 review written)
In March of this year Ryanair started flying from Terminal Three. I commute from the airport every Friday night and ever since I can be guaranteed to stand for at least forty minutes waiting to get through the baggage check. Often it is as long as an hour and fifteen minutes. On the worst days you get called out of line in the hope that you will just catch your flight. It is a disgrace. Did the authorities not realise that this massive increase in traffic would also necessitate an increase... (read more)
★☆☆☆☆
“Security woman left my disabled, elderly muminlaw...”
Written on: 09/02/2012 by justjuliec (2 reviews written)
I have left 2 customer feebacks (Details below but names of travellers provided on original feedback form. To ring customer service, they wanted to charge over £1.50 per minuter which I wasn't prepared to pay-why should a person pay even more for poor service?. I have completed and sent 2 feedbacks using the MANCHESTER AIRPORT feedback form and I have not recieved any reponse at all. The last form I completed was almost 2 weeks ago. MANCHESTER AIRPORT have not even had the decency to reply.... (read more)
Justjuliec's Response to justjuliec's Review
Written on: 09/02/2012
added by myself Juliec. Since I wrote this review this morning, I have received a letter from Customer Relations who will be gaining more information from my ex in laws as they are going to investigate this matter further as it is being treated seriously. It would have been a good idea to acknowledge the feedback I sent. I assumed it had not been received so sent it again. When I still didn't get a response, I took the matter to the next stage of putting the incident onto the Review Centre which is seen by thousands of people.
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Guest's Response to justjuliec's Review
Written on: 12/07/2012
I too had a horrendous time at manchester airport during the security checks. I too have ms and was using a crutch to help with my balance problems and also my weak legs. A young foreign man who didn't understand much english or spoke much english took my crutch from me and gave me a stick to walk through the scanner, to which i kept trying to tell him i couldn't walk with this, this continued for a while will lots of people queing so i was on show to everyone and felt very humiliated as i was only 41 at the the time and sometimes the vainity thing kicks in. After trying to walk with the stick and falling and making a show of myself, in the end once i was in tears and very very upset because of the humiliation i was taken to one side, walked through the scanner with my crutch then sat down so someone could search me including my bare feet, my crutch was also put through the scanner. I have travelled through liverpool airport and this was fantastic, disabled queue, people who spoke english and helped you and it was a totally different experience. I am travelling next week through manchester and i have worsened since last time but believe me i am not letting anyone take my two crutches off me and make me feel humiliated whilst i try to walk on walking sticks. They will be told straight away my crutches stay with me, they find me a seat and they can then do all the checks they want. No one will ever be allowed to make me feel so humiliated like that again.
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Justjuliec's Response to justjuliec's Review
Written on: 15/07/2012
Do the management at Manchester Airport not care about the disgusting reputation they have? I find it astounding that their reputation is so terrible and it doesnt seem to be getting any better.I dont know where all the money is going but it doesnt seem to be being spent on staff training or ensuring there are enough staff who are able to speak and understand the English language. Ridiculous!
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★☆☆☆☆
“Rude intimidating security spoil travel experience”
Written on: 01/10/2011 by Sak123
Pendantic aggressive discourteous security endless announcements and self important ground staff. I was accosted on checkin by an anonymous security official who demanded to see no less than three forms of identity and interrogated me at length about my journey. It was actually quite frightening. I felt this guy has the power to prevent me boarding my plane and will use it if i give him the least excuse. Nonetheless i challenged him to identify himself which resulted in him fetching his... (read more)
★☆☆☆☆
“June 2011 Holiday”
Written on: 26/06/2011 by leonard.8
Flew to Tunisia June 2011, arrived at terminal three and half hours before departure took half hour to get get to check in desk, then as we had large holdall type bags were advised to take them to the special baggage desk waited there anothe 10 minutes. Then went through security to be checked overheard one jobsworth say to one of his colleagues (read more)
★★★★★
“Have used Manchester airport on several occasions, I...”
Written on: 06/04/2011 by Mallorcaguy (3 reviews written)
Have used Manchester airport on several occasions, I have always enjoyed traveling through the airport, I only have tone grip really and that is check in queues are terrible even if you have already checked in on-line, most have seperate check in desks for on-line check in but other passenger still use them, but that is the same at every airport world wide, even if you had massive signs saying on-line check in passengers only people would ignore them.
The security staff have generally been...
(read more)
★☆☆☆☆
“Avoid it like the plague unless there is no real...”
Written on: 13/01/2011
Avoid it like the plague unless there is no real viable alternative. Staff are useless/rude/lazy poorly led! Airport has forgotten that customers are it's future - clearly generating a quick buck for the local authority shareholders is more important - read the annual report to confirm this.
It is not so much third world as fifth world and is an embarrassment to any self respecting Mancunian. Sacking the staff would be too good for most of them as they are a hateful bunch. I
(read more)
★☆☆☆☆
“Parking is a nightmare if you are dropping off or...”
Written on: 06/12/2010
Parking is a nightmare if you are dropping off or picking up especially from terminal 2. You see people walking down the road and cars circling causing traffic jams and chaos. Send people to Liverpool or Leeds Bradford. (read more)
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Showing 11 - 20 of 38 Reviews
★☆☆☆☆
“I used Manchester airport recently to go to Lanzarote...”
Written on: 25/11/2010 by tedyea (3 reviews written)
I used Manchester airport recently to go to Lanzarote going was ok but I found the security staff rude I had a hip replacement and was angrily asked to lift up my leg so he could scan me and when I got back from my holiday we had to wait nearly fifty minutes for our luggage I had the misfortune of using Manchester a few days later again problems at security and this time given a private search behind a curtain I hear they are installing body scanners soon, I am sure manchester is losing... (read more)
★☆☆☆☆
“I used Manchester airport for the third time this year...”
Written on: 18/11/2010
I used Manchester airport for the third time this year and once again left feeling extremely angry and insulted.
The staff aren't just rude, they're horrible. None of them appear to have any manners or customer service skills. The security staff apparently pride themselves on their rudeness, barking orders at air passengers like they are stupid teenage schoool children. How completely disgusting.
The airport is also badly designed and dirty. There is litter blowing around outside, chewing...
(read more)
★☆☆☆☆
“Manchester is by far the worst airport I have used. It...”
Written on: 24/10/2010
Manchester is by far the worst airport I have used. It is a disgrace. Everything about it is appalling. We had the misfortune to have to stay there in terminal 1 for 3 hours to see off my 12 year old grandson. All the terminals seem to have been designed by someone who was determined to make life difficult for passengers. Many of our flights are to Zurich which, in my opinion is a magnificent airport. After check in there are a whole rang of excellent cafes ,restaurants and shops to choose... (read more)
Guest's Comment
Written on: 05/08/2011
Interesting feedback especially bearing in mind the respective numbers for Manchester and Zurich:-
Bars.................. 6(M) to 7(Z)
Restaurants........... 4 to 1
Burger................ 1 to 1
Cafe.................. 10 to 7
I guess the fact that you were not actually flying meant that you could not get through security to the cafes and restaurants.
In the UK we take security more seriously.
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★☆☆☆☆
“After using numerous aiports around the globe, I can...”
Written on: 15/10/2010
After using numerous aiports around the globe, I can only assume that foreign travellers landing at MAN, think they are landing in a third world country.
Filthy, badly designed, always a long walk to get from plane to exit regardless of which gate you land at, huge lines to get ast passport control etc, very poor choice of food at extortionate prices.
(read more)
★☆☆☆☆
“My thoughts on Manchester have changed little over the...”
Written on: 25/08/2010
My thoughts on Manchester have changed little over the years. My experience this time was no different.
No sign posting explaining which airlines Depart/Arrive from which terminal. I was disgusted how dirty the eating area was in terminal 2 not fit for animals to eat in. Check out the carpet in the window area of Bar MCR. The windows in this complete terminal look like they were cleaned 10 years ago or more and I have the feeling that the higher the airport taxes the ruder and ruder the...
(read more)
★☆☆☆☆
“Beware when using prepay car parks. We booked and...”
Written on: 22/07/2009 by Medsec7 (1 review written)
Beware when using prepay car parks. We booked and paid £54 on the internet, then proceeded as instructed using the same card to enter and exit the car park. It wasn't until we received our credit card statement that we realised we had been charged £69 on exit. It is 2 months since our return and we have still not received a refund due to atrocious customer after care. Everyone we have spoken to has given conflicting information and have been uncaring. It wasn't until we completed a... (read more)
★☆☆☆☆
“I didn't like Manchester Airport. I thought the...”
Written on: 29/06/2009 by Fire head
I didn't like Manchester Airport. I thought the facilities were not good at all. I was dissapointed with this airport. (read more)
★☆☆☆☆
“It's some years since I used Manchester Airport and I...”
Written on: 07/06/2009 by GGGGDDDD
It's some years since I used Manchester Airport and I was really disappointed with my experience just recently. The staff were rude - they need to learn the importance of customer relations. There was building work inside T2, which probably led to the chaos at various gates withe queues blocking the concourse. Not a happy experience and I would try to avoid this airport. Liverpool - John Lennon is much more pleasant experience (read more)
★☆☆☆☆
“As bad as any other airport. Usual array of "quality...”
Written on: 16/09/2008 by Ieuanfawr (67 reviews written)
As bad as any other airport. Usual array of "quality goods" on sale which are cheaper in your local supermarket. Arrive as near to take off time as possible. (read more)
★☆☆☆☆
“Flew from Manchester Airport to Galway in June with...”
Written on: 17/07/2008 by iantoh53
Flew from Manchester Airport to Galway in June with Aer Arann from Terminal 1. I thought it was a shambles - not Aer Arann's fault as they were removed to some downstairs basement for check-in. I've used Manchester many times before but this was the worst ever - I could see no clear signs for where to proceed to after check-in, and came across a Manchester airport official who I found to be very rude. (read more)
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Showing 21 - 30 of 38 Reviews
☆☆☆☆☆
“I was shocked when I got to Manchester airport! The...”
Written on: 07/07/2008
I was shocked when I got to Manchester airport! The traffic was chaos and the airport staff I experienced were unpleasant and the shops and eating facilities were really disappointing. (read more)
★★★★☆
“Have gone to Manchester a few more times since last...”
Written on: 08/03/2008 by UK12345 (26 reviews written)
Have gone to Manchester a few more times since last review, still a nice place and I recommend it to all travelers. Clean Airport and people friendly. I still fly Air Southwest and Continental, not Northwest as I stated in my past review. (read more)
☆☆☆☆☆
“had the 'misfortune' to pick a friend up from terminal...”
Written on: 19/01/2008
had the 'misfortune' to pick a friend up from terminal 2 had the phone call that he was out front,could i get there ? no way,all pick up lanes were blocked off i was directed to the short stay car park,which then proceeded to take £1.80 off me for a pick up that had taken less than 1 minute,nice money if you can get it,i suppose they will say it is a security issue,in that case they should make the first 30 minutes free,a total disgrace, off to live in spain. (read more)
★★★★☆
“In general a busy well managed airport that seems to...”
Written on: 12/08/2007 by atkin60 (1 review written)
In general a busy well managed airport that seems to have taken recent security changes in its stride. The waits for luggage at terminal 1 can be frustrating but this is the oldest terminal and is due for upgrade. There is a good range of retail outlets but most are not open 24/07. Refreshments difficult to obtain late at night and early morning. (read more)
★★★★★
“Manchester Airport is the one of the busiest airports...”
Written on: 25/08/2006 by zjc (19 reviews written)
Manchester Airport is the one of the busiest airports I have ever been too.
2005 Travelling through airport -
There for 6 of us travelling on Thomas cook flight. We arrived 1 hour early for check in, due to us never flying from Manchester we didn't no how long it would take to get there. At first however we couldn't find Thomas cook check in until a very helpful lady from the airport customer service came over and ask us if we were lost. She directed us to the check in. Got to check in...
(read more)
Phil22's Response to zjc's Review
Written on: 03/10/2006
Hi, I agree. Manchester Airport is good,
<br/>
<br>One thing - terminal 1 isn't the biggest. Terminal 2 is all long haul, except the odd one or two flights.
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Zjc's Response to zjc's Review
Written on: 05/10/2006
You will find that terminal 1 is the biggest gate wise, and it has the most gates.
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Phil22's Response to zjc's Review
Written on: 06/10/2006
I think you will find Terminal 2 IS all that in the middle; out from the terminal is used too.
<br/>I'll prove it... Look on the Manchester Airport website.
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★★★★★
“I have been flying to Manchester Airport recently and...”
Written on: 30/03/2006 by UK12345 (26 reviews written)
I have been flying to Manchester Airport recently and I think it is a nice place. The Airport is not huge but still has many good shops and restraunt facilites. I usually fly on Northwest or Southwest planes and the landing and takeoff are quite smooth. (read more)
☆☆☆☆☆
“To be honest after coming home from Amsterdam and...”
Written on: 09/03/2006 by Susan
To be honest after coming home from Amsterdam and arriving at Manchester Terminal 1 I was ashamed to be British. The staff were surly, obviously didn't want to be there on a Sunday and to be honest it was a smugglers paradise. I was very cautious about what I brought back thinking that security would be tight, no chance of that I could have brought the entire contents of an Amsterdam coffee shop back and noone would have checked. The airport was dirty, toilets were a total disgrace, when you... (read more)
★★★★★
“I have flown from Manchester International Airport for...”
Written on: 06/01/2005 by Janine
I have flown from Manchester International Airport for most of my life. I have flown from terminal 1 and 2. I prefer terminal 1 as this has the best variety of shops and facilities, with a hugh food court and a bar overlooking the runway. Food prices can be a bit expensive, but I suppose you expect that anyway! There are plenty of book, electrical and fashion shops to keep you amused during delays. I think most places have a 24 hour opening time too. It is quite central to many cities... (read more)
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Mabourne's Response to mabourne's Review
Written on: 17/01/2013
I wrote this review from a link on completion of a customer satisfaction survey from Manchester airport. The service I was reviewing was Manchester airport meet and greet. My experience with car parking at East Midlands has always been very good.