Liverpool John Lennon Airport Reviews

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Liverpool John Lennon Airport

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Latest Reviews

★☆☆☆☆

“The Worst Arrival Experience I Have Ever Had”

Written on: 25/11/2014 by Newtonbb301 (1 review written)

Having arrived back from Portugal (Faro) on 21 November, we got off the plane and had to stand outside on the tarmac in the dark, cold and rain for approximately 30 minutes! It transpired that 5 planes had landed within minutes of each other and the immigration set-up clearly couldn't cope with the number of people. It beggars belief that in this day and age an airport that claims to be 'international' can't provide basic facilities such as an adequate indoor reception area for arriving… Read Full Review

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★★★☆☆

“Poor experience”

Written on: 11/07/2014 by Briannac466 (1 review written)

Landed at 23.40 on Tuesday evening, bundled onto a bus to be met with a 1 hour long queue at immigration. There was an an announcement to advise that they were sorry but a lot of flights had landed at the same time - all of them were on schedule - so no surprises, just poor planning. Also really loud house(?) music blasting us whilst we waited in a shabby corridor. To say its such a small airport the queue to get through was ridiculous. There seems to be only budget airlines operating from… Read Full Review

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★☆☆☆☆

“disgusting ripp off”

Written on: 26/06/2014 by basilgracie (1 review written)

Great start pulled up for 1 minute because we wernt sure were to go and got fined 100 pounds the airport should be ashamed . Wont ever use this place ever again . Manchester will get my custom in future… Read Full Review

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★☆☆☆☆

“REALLY ROUGH”

Written on: 25/04/2014 by frequentusers (1 review written)

We use Liverpool Airport for our frequent trips to Alicante. It is without doubt the tattiest, smelliest airport we have ever used. All the toilets are well overdue for refurb. Washbasins are worn & grubby, floor tiles worn & stained. Arrivals are herded through narrow corridors with stinking old carpets celebrating Liverpool in 2008. For an international airport it is a disgrace. Do we really want overseas visitors to have this sub-3rd world standard to be their first taste of Britain? Get a… Read Full Review

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★☆☆☆☆

“no seating at departure gates”

Written on: 24/03/2014 by AmaniMunn272 (1 review written)

On a recent Easyjet flight from Liverpool passengers were made to wait for about 20 minutes on a draughty staircase - there was no room at the gate and no seating whatsoever. It was quite disgraceful and potentially dangerous for the many elderly people and children who were subjected to this torture… Read Full Review

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★☆☆☆☆

“poor customer relations and poor car friendlyness”

Written on: 19/02/2014

security staff very poorly trained in their duties, eating places lack cleanliness of tables,poor access to board planes having to walk in bad weather outside. Transport to connect to airport terminal very poor. The train station is a couple of miles away and not into the terminal. And if you pick up or drop off be careful not to stop on the approaches as you will end up with a hefty fine through the post. This airport needs go ahead management and a council with go ahead ideas or it will die… Read Full Review

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★★☆☆☆

“Embarrassing Moment for UK Border”

Written on: 01/01/2014

I witnessed a female UK Border employee rudely accusing a man and his family of something but ended up admitting him into the country any way. I recommend sensitivity training for people working the the pubic servant industry.She was totally out of order and I hope she gets what's coming to her!… Read Full Review

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★☆☆☆☆

“One of the worst airports I have ever used”

Written on: 22/10/2013

Difficult to know where to start.Once past the initial sparkle the airport is dingy and poorly maintained. One visit led me to write a complaint re flooded toilets and chewing gum stuck around walls and pillars.Got a reply but at our most recent visit nothing much had changed.Generally the staff who board and supposedly welcome you into the country appear indifferent and passengers are treated like cattle.It's quite embarrassing to think this is what foreigners first impressions are of… Read Full Review

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★☆☆☆☆

“car parking prices are a rip off”

Written on: 27/09/2013 by evertonian1967 (1 review written)

Parked up to collect family, waited 20 minutes for them, went to pay for car parking first machine was out of order went to the next machine put my ticket in went to pay with a £10 note machine would not except notes, the price of my ticket at this time was £6 could not get my ticket back out of the machine, went to look for a member of staff what a joke that was, ended up running back to my car to get my debit card, by the time I got back to the machine the price had gone up to £8, it me 45… Read Full Review

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★☆☆☆☆

“LIVERPOOL AIRPORT RIP-OFF ”

Written on: 04/07/2013 by DAVEBOWERS (1 review written)

Expect to be fleeced if you don't watch out when you're flight was cancelled as mine was by the French air traffic controllers. On arriving from another airport because there were no flights to Liverpool airport, we were two days late because of the strike in France. So the plan was to pick up the car that we had left at Liverpool and pay the excess parking fee for the extra two days. A journey that involved taking our second car to Liverpool. I was then charged roughly £25 a day for… Read Full Review

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★☆☆☆☆

“Worrying!! Security staff without brains!!”

Written on: 04/02/2013 by liverpoolairport (1 review written)

I experienced a worrying attitude from a security staff member who was clearly abusing his position of authority rather than insuring travellers' security and in the process extorting me of my money! I was refused access through security because I was carrying a bare minimum of toiletries (i.e. 1 nearly empty toothpaste tube, 1x20ml of liquid soap, 1x25ml of moisturiser) into a transparent plastic bag that was 25x25cm rather than the 20x20cm required. I would assume that the reason for giving a… Read Full Review

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★★★☆☆

“I live in the City Centre of Liverpool and get a bus...”

Written on: 21/09/2012

I live in the City Centre of Liverpool and get a bus into the airport to save money on parking.The bus stopsright outside which is a good thing.I rarely use check in because I check in online and only ever have hand luggage with me.But when I have checked in,the staff have always been helpful and very pleasant,sometimes the queue can be long but once you get to security there queues are huge so waiting at the Ryanair check-in is nothing. However,I think it is disgusting how people are totally… Read Full Review

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★☆☆☆☆

“Couldn't Care Less”

Written on: 31/08/2012 by Uncle_Martin (1 review written)

This airport and its security staff have totally inadequate training and compassion for what used to be called 'disability' issues. The security staff at supervisory level create and delight in making problems for people with mobility problems. No aid is offered and one only gets a couldn't care less attitude for problems created by the staff who do not care about the customer experience. The airport even fails the 'toilet test' where this couldn't care less attitude reveals itself in… Read Full Review

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★☆☆☆☆

“Nonsensical, outrageous, preposterous security system”

Written on: 28/08/2012 by hilts01 (1 review written)

I recently travelled to Amsterdam with my Wife and twin 1 yr old girls. We got to the airport over 2 hours before departure but we que’d for over an hour to go through so called ‘Easyjet on-line check in’. But this is Easyjet’s no frills un-professional approach and we have learnt to accept this over the years. However, we were astonished, angry, annoyed, disappointed, furious, intimidated, verbally and physically abused, and generally treated like vermin once we got to the security… Read Full Review

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★☆☆☆☆

“Liverpool airport......Absolute disaster zone!”

Written on: 10/07/2012

Shocking place, horrible security staff. The security staff look more of a criminal risk than the passengers! How crazy is that? They have no people skills, cant smile, are inarticulate and well just basically stupid and rude and uneducated. Its a tacky nasty little airport that is living in a Beatles timewarp and needs to wake up. manchester airport must be laughing their heads off at this place - its doing a great job in sending passengers to manchester in future. the car parks, on each of… Read Full Review

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★☆☆☆☆

“rude security stuff!!!!!!!!!!!!!!”

Written on: 17/06/2012 by frite (1 review written)

we had very bad experience in liverpool airport from chek in security stuff and police security stuff. the service was slow and terrible bad attitude from security staff.first time in our live we feel like we are terrorists!!!!!! 15 june 2012 never forget!!!!! they kept us around 15 - 20 minutes!!!!! never come back to liverpool airport and not recommend to any one!!!!!!… Read Full Review

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Mattljla's Response to frite's Review

Written on: 29/09/2012

LJLA has the friendliest security staff I have ever come across, the whole process is a breeze and getting through security takes no more than 5 minutes if you follow the rules and have no prohibited items on your person.

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★☆☆☆☆

“Dirty, disorganised and dreary”

Written on: 10/06/2012

I travelled from JL Airport and back to Alicante in may 2012, and found it to be a filthy, disorganised airport. Rubbish was left on chairs in Costa, and a young lad was riding on his bike(this was after midnight). When we were waiting for the departure gate to come up on the board,it appeared at the last minute, only 10 minutes before the gate closed,so there was a terrible rush for the gate. This was totally unprofessional. I wouldn't use it only for the fact that Easyjet fly from here… Read Full Review

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★★☆☆☆

“UNBELIEVABLE RUDE AND INEFFICIENT STAFF”

Written on: 23/04/2012 by lukeemilylauren (1 review written)

Will Liverpool Airport ever get its act together. When you visit a City with a reputation for its friendly people .. you expect the same from the staff at Liverpool Airport. But no, they are extremely rude .. they are of the opinion that you have paid for a flight that you want/need to take and they are going to stamp their authority on you because if you complain they can delay you and make you miss your flight. Whilst I appreciate that security is a very serious business it is handled in… Read Full Review

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★★☆☆☆

“Could be a good airport.”

Written on: 15/11/2011

Easy to reach by car and the Pricebuster car park is decent value for money. But after that the whole experience is let down by penny-pinching. Don't bother with a trolley from the car park-they are ancient and have a mind of their own.The check in process is confusing unless you have done it before but relativly pleasant compared to the next step-security.This is the only airport where i am treated like a potential terrorist because of my metal hip. You might want to use the loo by now but… Read Full Review

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Guest's Comment

Written on: 16/06/2012

security stuff is rude we never forget 15 june 2012 i did fell like we are terrorist!!!!!!!!

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★☆☆☆☆

“no or wrong information ”

Written on: 28/09/2011

Arrivals An info display said we would find our luggage on the belt 2. We waited and waited and... the luggage was on the belt 3. I personally missed a bus to Manchester and had to expect one more hour. Departures No information concerning the check-in desks: one had to read the displays at every desk to find the right one. Having passed the gate we were stopped for over 10 minutes in a closed corridor leading to the plane (BTW by horrible steep and rotten stairs), stinking of petrol. About… Read Full Review

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