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| Flight on time? | 2.3/10   |
|---|---|
| Customer service | 1.1/10 |
| Comfort on flight | 3.1/10 |
| Quality of food | 2.6/10 |
| Value for Money | 1.3/10 |
| Reviewer Rating | 0.7/10 |
| Overall Rating | 2/10 |
Full review by
Guest.
on 9th Jul 2008
User Rating : 0
Respect :
0
Good Points: None
Bad Points: Had to go to a superviser to get a comp. They never told us what was going on. Plane was delayed going to and from Warsaw, never change the boarding times.
General comments: I felt they just didn't care about their passengers. Very poorly run Airline.
Guest.'s review and ratings | 45 words
Review by
nboitchouk
on 16th Jun 2008
User Rating : 0
Respect :
0
I flew on this airline for 20 years. I am done. Do not fly on lot.
My parents were on a flight from WAW to ORD. Basically the engine blew out and they had to dump the fuel to lighten the plane so that they could land in Iceland. No information was posted on the site. No one was notified and calling their customer service line is like calling the Vatican, and if you get through and they do not like to hear what you are saying, they just hang up on you. They can't even tell me when my parents are ...
nboitchouk's full review | 169 words
Review by
Guest.
on 2nd May 2008
User Rating : 0
Respect :
0
Lot is definitely the worst airline I have ever flown on. The service was terrible. The stewardesses act as if they are doing you a favor by being on the plane. The plane was delayed forever. When I changed planes in Warsaw it took hours and the airport was not heated so I sat and shivered for hours between walks around the tiny building. The plane was dirty. The food was dry and flavorless. The salad looked like a bag on lettuce that has been left in the fridge and forgotten about. Despite all ...
Guest.'s full review | 192 words
Review by
Guest.
on 26th Apr 2008
User Rating : 0
Respect :
0
I had an overnight flight, Ok. I've had a couple of those over my flying history and most of them where not a 5 star hotel, but were comfortable and Ok. But with LOT, the seats are half the size of any other airline, the stewardesses didn't speak any English! even though it's a flight form the US (an English speaking country) to Warsaw. When the food came around the steward asked me in Polish, and I asked him to speak in English because I couldn't understand him. He repeated the same thing in PO ...
Guest.'s full review | 358 words
Review by
mcallia
on 17th Mar 2008
User Rating : 1
Respect :
0
I avoid them whenever possible. Most recently, I had a First Class ticket on Lot from Chicago to Krakow. Missed my connection due to mechanical problems. When trying to rebook the connecting flight they lost my reservation, then found it but claimed I hadn't paid -- despite having issued me a boarding pass earlier. I showed them my proof of payment and despite my patience and politeness, I was ignored for 2 hours while they looked. Finally found a supervisor who found my ticket, but by then i ...
mcallia's full review | 136 words
Review by
Guest.
on 23rd Dec 2007
User Rating : 1
Respect :
0
LOT Polish Airlines is a terrible airline. They overbook their flights a lot!. Second christmas in a row i have to spend the night at the airport. At least this time they gave me a voucher for the trouble. The service at check-in desk is incompetent, super rude, and basically the horror of any traveler once something goes wrong. However once you manage to get on the flight the stewardesses are nice.
Guest.'s full review | 72 words
Review by
flyingfish
on 24th Aug 2006
User Rating : 0
Respect :
-1
I was connecting in Warsaw to JFK and then SF. I had an open bottle of brandy with me which I bought in a Duty Free. When coming through the security, they asked me to dispose of this bottle, I said "sure", went to the end of the line and finished the bottle before passing through the security again. Sure, I was not 100 % sober, but I was not going to pilot the plane, just be a passenger. What do you think? They indeed did not let me on the plane. When I asked their customer service what to do a ...
flyingfish's full review | 711 words
Review by
apvisa
on 4th Oct 2005
User Rating : 0
Respect :
+1
This is my first and last time on LOT Polish Airlines. From Chicago we pulled out on the runway to a far corner of the airport and sat for 4 hours without explanation. Returning from Poland they change the schedule from 9am to 6 am - then delayed the actual departure till after 10am. My advice is to fly to Berlin on a decent airline and drive to Poland.
apvisa's full review | 84 words
Review by
77 Avery
on 18th Sep 2005
User Rating : 2
Respect :
0
My first trip to Poland on LOT Polish Airlines will undoubtedly be my last!
After a connecting flight (on a different airline) to JFK, the 10:00pm flight to Krakow was "delayed" until 7AM next morning. But no one waiting in line for 1+ hours was told this until they actually arrived at the ticketing counter to check their bags. (No announcement was made to the 50+ people in line). LOT put us up in area hotels, but was extremely disorganized during the process.
On the return trip to the USA, t ...
77 Avery's full review | 143 words
Review by
Julene Rodrigues
on 3rd Aug 2005
User Rating : 3
Respect :
0
I would seriously think before I flew with LOT Polish Airlines again. Don't get me wrong, the flight itself was good, and so was the service, but you don't expect to be on a plane for three and a half hours with just dry sandwiches. We knew that the sandwiches we had from Heathrow to Warsaw were the same we had from Warsaw to Odessa. I think people should be informed about the fact that they have to book food beforehand!
Julene Rodrigues's full review | 164 words
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