LOT Polish Airlines Reviews

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1.1 stars
Average rating for this product is: 1.1 out of 5

From 3 ratings and 12 reviews

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Average Ratings for LOT Polish Airlines

  • Flight on time?1.3 stars
  • Customer service1.1 stars
  • Comfort on flight1.8 stars
  • Quality of food1.1 stars
  • Value for Money0.8 stars
  • Reviewer Ratings0.5 stars
  • Overall Rating1.1 stars

12 Reviews For LOT Polish Airlines

  • jeremy Bradshaw 18th Sep 2009

    Reviewer rating: 1 stars


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    I have recently booked flight on Lot airlines From London to Odessa.I booked in Australia and tried to change whilst in Thailand but there was no telephone number that I could use they are all call centers only available from certain countries. When I changed my return flight in London through call center they charged me £190 nearly the cost of the full flight. Normally change of flights is never more than £40 anywhere in the world with any airline.
    Needless to say I will not travel with them again the flight was not even non stop

  • Guest 2nd Jul 2009

    Reviewer rating: 2 stars


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    I flyf with LOT all the time, everything about their costumer service is bad, and their food is awful but for some reason I do feel the safest on that plain.

  • gemal129 11th Sep 2008

    Reviewer rating: 0 stars


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    My husband and I will never fly LOT again despite the fact that we are Polish. I purchased a ticket for my husband who went to see his ill mother. He supposed to fly back the next Monday but unfortunately, his mother past away and he wanted to stay for the funeral. I called LOT in New York (waiting 35 minutes for anyone to answer the phone). I explained the situation and asked if I could change his ticket from Monday to Wednesday. I was put on hold for another 15 minutes and eventually she was b ...

  • nboitchouk 16th Jun 2008

    Reviewer rating: 0 stars


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    I flew on this airline for 20 years. I am done. Calling their customer service line is like calling the Vatican. Gee how fun is it to first sit in the plane for 4 hours, then go to a cheap hotel, then go back to the airport and sit around for another 7 hours waiting for a plane to take you to Boston then Chicago. What a great experience.

  • Guest 2nd May 2008

    Reviewer rating: 0 stars


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    Lot is definitely the worst airline I have ever flown on. The service was terrible. The stewardesses act as if they are doing you a favor by being on the plane. The plane was delayed forever. When I changed planes in Warsaw it took hours and the airport was not heated so I sat and shivered for hours between walks around the tiny building. The plane was dirty. The food was dry and flavorless. The salad looked like a bag on lettuce that has been left in the fridge and forgotten about. Despite all ...

  • Guest 26th Apr 2008

    Reviewer rating: 0 stars


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    I had an overnight flight, Ok. I've had a couple of those over my flying history and most of them where not a 5 star hotel, but were comfortable and Ok. But with LOT, the seats are half the size of any other airline, the stewardesses didn't speak any English! even though it's a flight form the US (an English speaking country) to Warsaw. When the food came around the steward asked me in Polish, and I asked him to speak in English because I couldn't understand him. He repeated the same thing in PO ...

  • mcallia 17th Mar 2008

    Reviewer rating: 0.5 stars


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    I avoid them whenever possible. Most recently, I had a First Class ticket on Lot from Chicago to Krakow. Missed my connection due to mechanical problems. When trying to rebook the connecting flight they lost my reservation, then found it but claimed I hadn't paid -- despite having issued me a boarding pass earlier. I showed them my proof of payment and despite my patience and politeness, I was ignored for 2 hours while they looked. Finally found a supervisor who found my ticket, but by then i ...

  • Guest 23rd Dec 2007

    Reviewer rating: 0.5 stars


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    LOT Polish Airlines is a terrible airline. They overbook their flights a lot!. Second christmas in a row i have to spend the night at the airport. At least this time they gave me a voucher for the trouble. The service at check-in desk is incompetent, super rude, and basically the horror of any traveler once something goes wrong. However once you manage to get on the flight the stewardesses are nice.

  • flyingfish 24th Aug 2006

    Reviewer rating: 0 stars


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    I was connecting in Warsaw to JFK and then SF. I had an open bottle of brandy with me which I bought in a Duty Free. When coming through the security, they asked me to dispose of this bottle, I said "sure", went to the end of the line and finished the bottle before passing through the security again. Sure, I was not 100 % sober, but I was not going to pilot the plane, just be a passenger. What do you think? They indeed did not let me on the plane. When I asked their customer service what to do a ...

  • apvisa 4th Oct 2005

    Reviewer rating: 0 stars


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    This is my first and last time on LOT Polish Airlines. From Chicago we pulled out on the runway to a far corner of the airport and sat for 4 hours without explanation. Returning from Poland they change the schedule from 9am to 6 am - then delayed the actual departure till after 10am. My advice is to fly to Berlin on a decent airline and drive to Poland.

  • 77 Avery 18th Sep 2005

    Reviewer rating: 1 stars


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    My first trip to Poland on LOT Polish Airlines will undoubtedly be my last!
    After a connecting flight (on a different airline) to JFK, the 10:00pm flight to Krakow was "delayed" until 7AM next morning. But no one waiting in line for 1+ hours was told this until they actually arrived at the ticketing counter to check their bags. (No announcement was made to the 50+ people in line). LOT put us up in area hotels, but was extremely disorganized during the process.
    On the return trip to the USA, t ...

  • Julene Rodrigues Rank: Lance Corporal 3rd Aug 2005

    Reviewer rating: 1.5 stars


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    I would seriously think before I flew with LOT Polish Airlines again. Don't get me wrong, the flight itself was good, and so was the service, but you don't expect to be on a plane for three and a half hours with just dry sandwiches. We knew that the sandwiches we had from Heathrow to Warsaw were the same we had from Warsaw to Odessa. I think people should be informed about the fact that they have to book food beforehand!

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