Spirit Airlines Reviews
Latest Reviews
★☆☆☆☆
“Horrible, Horrible!”
Written on: 16/05/2013 by moussighi (1 review written)
It Started with the horrible customer service at the gate. Beware that they will rip you off right and left. Do not be fooled by their low cost slogan. You may end up with 3 times the normal charges if you fall for their tricks. Absolutely a No No airline. Do not experience it yourself! Take other passengers advise. (read more)
★☆☆☆☆
“Stay FAR, FAR away from Spirit Airlines!!”
Written on: 30/04/2013 by bobbiepugh
I booked a round-trip flight from Denver to Las Vegas and the flight was delayed leaving Denver - no weather issues, the flight was just late with no explanations. The Spirit representative at the gate kept leading us on as to the time of departure, and I was led to believe after two hours of delay that we had another 30-45 minutes before the flight would arrive. I went about 1000 yards from the gate to a restaurant to get something to eat and was back within 30 minutes. Much to my... (read more)
★☆☆☆☆
“Spirit Airlines. Seriously. Worst airline EVER. ”
Written on: 16/04/2013
My family has endured 2 trips with Spirit. The first leg of a Dallas to Orlando r/t, was adequate but the return was awful. We spent HOURS sitting in an isolated part of the Orlando airport that had no available drinks or food. We waited around 5 and 1/2 hours. With 2 kids. other people around us had babies that were running out of formula and snacks for their little ones. Not a good way to end your vacation. We finally flew out around 3:00AM. The employees dont seem to know anything... (read more)
★☆☆☆☆
“Avoid at all costs!”
Written on: 14/04/2013 by Neveragain1111111
Worst experience all around. Everything about this airlines is appealing! The price of the ticket may be cheap but they make up for it on EVERYTHING they charge you for. And on top of that they destroyed an item when they manually went through my luggage that I thought I was going to be able to carry on. This was a very expensive item that now does not work! And I had to check this bag because it was cheaper that way than a carry on!! Unbelievable! Will never fly them again and... (read more)
★☆☆☆☆
“I'm never ever getting back together with Spirit Airlines”
Written on: 12/04/2013
Tried to print off boarding pass only to find out from an employee that it's because I'm using Internet Explorer!?! So I go to a computer that has firefox and they print off ok. While getting my boarding passes I'm surprised to find out that the seats I thought I'd booked I hadn't oh and it was going to cost $80 extra for seats with actual room for my 6'3" husband to fit in! I was nickle and dimed on luggage too. After all is said and done I could have gotten on a more reputable carrier... (read more)
★☆☆☆☆
“WORST AIRLINE EVER!”
Written on: 08/04/2013
We made reservations through travelosity with Spirit airlines...they were the least expensive. Now I know why...they charge extra for EVERYTHING except using the restrooms on board! Booking seats were expensive and difficult on line. They also charge for baggage-no real surprise here, but if you don't pay online before traveling, they state they have the option to charge more ( a lot more) once you arrive at the airport-which they did to other travelers. We had already paid online so it... (read more)
★☆☆☆☆
“Run Forest Run”
Written on: 29/03/2013
irit with no soul: My son and I arrived at the ticket counter at 3;30 pm for 5:30 pm flight from BOS to FTL. I tried to print out our boarding passes but nothing comes up on the computer screen. Spirit personnal look into their computer, and informs us we are "no shows" for yesterday's flight 615. I explained I booked for the 28th but their computer insists the 27th. I asked the flight reps if they could put us on today's day's flight but they say "sorry booked up" No "we will try... (read more)
★☆☆☆☆
“Damaged property poor customer service”
Written on: 14/03/2013
I booked my son, a musician, on Spirit airlines. Later I found cheaper flights on another airline which the rest of us took. On the trip down to Florida he took his guitar on as carry on and there was a lot of hassle around that. He ended up having to call some number in India while at the airport to have the cost to carry it on reduced to 40.00! On the way back he paid again and they refused to let him take it- they put it under the plane despite him insisting it would damage it. When... (read more)
★☆☆☆☆
“I'll give you 1 star because there is not lower rating”
Written on: 01/12/2012 by worldcup58 (1 review written)
"STAY AWAY"..By far the rudest and most heartless waisted space of so called customer service ever encountered, not mentioning thieves and deceiuful. Save your self the most awful experience, it doesn't worth the "special fares" which at the end when they get done with you, you will end up paying twice more that if you have gone with a different airline. Not to mention the aggravetion. "STAY AWAY". Be affraid. (read more)
★☆☆☆☆
“How can this company still be in business!!!!!!!!!!!!!”
Written on: 22/10/2012
This was the most horrible travel experience I have ever delt with! I will not EVER fly with Spirit again! Please, before you fly with Spirit Airlines - take the time to research all the other feedback and reviews on them - I didn't do that and I made the terrible choice to fly with them. I'll hitch-hike before I EVER board one of their planes again! (read more)
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Showing 1 - 10 of 45 Reviews
★☆☆☆☆
“thieves”
Written on: 04/10/2012
They stole my money DO NOT USE THEM They were deceptive online and over the phone. (read more)
★★★★☆
“Pleasantly surprised!”
Written on: 04/08/2012 by bkane
While planning a trip to Disney from Pennsylvania, my family looked into flying, but the prices were astronomical. Because of the prices of airfare, we planned to drive down (and we were not looking forward to having 3 adults, two teenagers and a 5 year old in the car for that length of time). My husband continuously searched for cheap airfare and stumbled across Spirit. No one we knew ever flew Spirit, so I looked up reviews and came across mostly negative reviews. After thinking about... (read more)
★★★★☆
“It wasn't that bad...you get what you pay for!!”
Written on: 30/01/2012
So, after reading ALLLLL the horrific reviews of this airline AFTER booking my flight, I was extremely nervous the day it came to fly out to Vegas with them. HOWEVER, all those reviews DID NOT apply to my flight going to or from Vegas. Not only was the plane clean, the staff friendly AND funny, the flights on time, and the baggage claim a breeze, the day I flew out of DFW, we were experiencing extremely heavy rain and thunderstorms, and yes, they were late by 15 min, BUT made it up in the... (read more)
★☆☆☆☆
“Worst Ever !”
Written on: 29/11/2011
Spirit Air - THE worst airline I ever flew in the last 40 years! After you pay for your ticket, you pay for your seat sepparately (there are NO free seats! - so what does the ticket give me?). You continue to pay for carry-on luggage, for everything over 40 lbs (other airlines are 50 lbs), you pay for the water and your seat goes at most 1.5 inches back, which makes it impossible to sleep. After you add on all the fees, you pay more than with a regular airline and get a losy service. (read more)
★☆☆☆☆
“I have flown Spirit many times when located in...”
Written on: 25/03/2011
I have flown Spirit many times when located in Providence and was quite happy. However, things have changed drastically since my last experience with you. The employees checking passengers in at Logan are extremely rude, the flight crew from Boston to Myrtle Beach to Fort Lauderdate to Cancun were the rudest bunch I have ever encountered. Upon our return from Cancun the crew from Cancun to Ft Lauderdale were beyond rude, they were extremely standoffish, glared upon entering the plane and... (read more)
★☆☆☆☆
“Spirit Airlines is an abysmal failure. They seem to...”
Written on: 20/03/2011
Spirit Airlines is an abysmal failure. They seem to have cheap fares up front, but by the time you've paid all the extras they require of you (bags, food, an aisle seat, and even an inflight soda or peanuts) the cost of your flight quickly exceeds the prices of their competitors. Their boarding process is similar to the free-for-all one might expect at a department store the morning after Thanksgiving but with tickets to get in.
And to top it all off, to add insult to injury (quite possibly...
(read more)
★☆☆☆☆
“the airlines gave wrong time information,stuck in...”
Written on: 10/02/2011
the airlines gave wrong time information,stuck in costa rica 5 days airline offered no help gave flight home to LAX and gave two people same seat had trouble again costumer service rude do not recommend spirit to anyone and will never fly spirit again
(read more)
★★★☆☆
“Spirit Airlines is an okay airline especially for the...”
Written on: 08/09/2010
Spirit Airlines is an okay airline especially for the price. But their customer service at the Fort lauderdale airport is highly unexceptable, especially a Mr. Julian Thompson he was rude and did not even document I had already paid for a bag but was carrying it on the plane because it could fit in the over head. Due to his irresonpsibilty and rudness I almost had to pay double for little bag or go back to the main check in gate, only after I challeneged them they told me to go through. ... (read more)
★☆☆☆☆
“This company will rip you off. They tell you one...”
Written on: 20/02/2010
This company will rip you off. They tell you one price and when you submit your info, suddenly there are multiple additional charges. Even if you cancel, they will charge your card anyway, even additional unapproved charges. They will not refund your money or let you change names on the tickets to try to re-coup some of your money. Any money due back to you they will credit on yournezxt flight, like anyone would ever fly with them after they rip people off?????? (read more)
★★★★★
“Bought tickets for me and my sons $9 each...CAN NOT BE...”
Written on: 22/12/2009
Bought tickets for me and my sons $9 each...CAN NOT BE BEAT!!! (read more)
See next 10 reviews
Showing 11 - 20 of 45 Reviews
★★★★★
“First time Spirit flyer and apprehensive about it....”
Written on: 24/10/2009
First time Spirit flyer and apprehensive about it. Could not have been better. On time take-off and arrivals both directions. Comfortable seats on a full aircraft. I'm a business traveler and a member of three large airline frequent flyer programs, none of which airlines have equaled the Spirit experience. I recommend highly to all based on my experience. (read more)
☆☆☆☆☆
“Booked a flight Fort Lauderdale-La Guardia-Fort...”
Written on: 01/07/2009 by paolomiami (1 review written)
Booked a flight Fort Lauderdale-La Guardia-Fort Lauderdale for $ 149,good deal but not exactly an amazing deal.
Monday June 29 I had my flight to go back home at 3.35 pm.
Arrived at the airport at 1.30, during the self service check-in a pretty rude Spirit employee tells me the flight has been delayed to 5.13pm(plese note the precision of the time!).After paying 25$(!!!!) to check my luggage I proceed to the gate,where I find the flight has been delayed again...new time 7.40 pm...After a...
(read more)
☆☆☆☆☆
“Spirit Airlines, two days trying to reach or speak and...”
Written on: 11/12/2008
Spirit Airlines, two days trying to reach or speak and then they tell you they will contact you by email within 10 to 15 minutes 2 days later NOTHING! (read more)
★★★★☆
“I love there love fares and brand new aircraft. They...”
Written on: 06/12/2008 by prman595
I love there love fares and brand new aircraft. They don't have the best customer service but what can they really except the best service out of an airline that sells fares for $9 and sometimes even 1 cent. There not that bad for an ultra low cost carrier. (read more)
★☆☆☆☆
“Read the fine print. 1st set of prices to go from...”
Written on: 21/11/2008 by Dhugger
Read the fine print. 1st set of prices to go from Detroit to FLL:
$59 down per person down + $89 per person return.
Advertised round trip ticket price for two = $296 [oh don't forget the extras]
Add on taxes + luggage + actually buying a seat on the plane to sit in add on price $604.
20 minutes after my on-line booking we had a 1 day travel change.
Return flight stayed the same. Penalties + new seats + extra $ for talking to real people on the phone + charged 4 times for seat assignments....
(read more)
☆☆☆☆☆
“Made reservations in April for a flight in August with...”
Written on: 25/08/2008 by denisenevers (1 review written)
Made reservations in April for a flight in August with Sprint Airlines. In the meantime we were rescheduled without me realising on a non-direct flight with a 5 HOUR layover in a connecting city. I could have driven to my location in the same amount of time. I don't remember there being an option for me to get a refund and make alternate plans. To make a long story short, my connecting flight got cancelled after waiting 5 hours and it ended up being a 10 hour layover. I finally made it to... (read more)
Denisenevers's Response to denisenevers's Review
Written on: 28/08/2008
In reference to the review that was posted, I think something that I said was put out of context. I DO remember that I did not receive a phone call, email, or letter from Spirit advising that the original flight that I booked had been cancelled. If they had only given me the option to cancel my reservation because of THEIR decision to cancel that route, I would not be writing this review. SPIRIT GAVE ME NO APPARENT OPTION WHATSOEVER AND I DID NOT KNOW OF THE CHANGE IN THEIR ROUTE. If they had, I would have cancelled, because I can drive to my destination in less time and with less hassle than what I got.
Reply to this comment
☆☆☆☆☆
“I THINK SPIRIT IS THE WORST AIRLINE OUT THERE. I...”
Written on: 15/08/2008 by ihatespirit (1 review written)
I THINK SPIRIT IS THE WORST AIRLINE OUT THERE. I recently returned from a trip to Florida (Aug 12, 2008).
REASONS WHY I THINK THEY SHOULD NOT BE USED:
1) My luggage was lost
2) I thought the customer service was HORRIBLE when I needed their help (none of their numbers that they gave me worked)
3) I found their seats uncomfortable
4) Charge $25 each bag
5) GOT STUCK AT AN AIRPORT FOR THREE DAYS BECAUSE THEY SAID ALL FLIGHTS WERE BOOKED - they did not pay for any hotel or food costs
6)...
(read more)
☆☆☆☆☆
“I can't understand how Spirit Airlines are allowed to...”
Written on: 12/08/2008 by thoma1mp (1 review written)
I can't understand how Spirit Airlines are allowed to stay in business. They seem to me to care only about getting your money and I think there is no customer service. How unfair!! I hope no one else's parents experience this. They were left high and dry with no help from anyone at Spirit. (read more)
★☆☆☆☆
“It should never take 60 minutes to talk to a CS rep....”
Written on: 26/06/2008
It should never take 60 minutes to talk to a CS rep. They don't seem to make notes on your account as promised and when you call back, no one has any record of what is going on. I only give them a rating of 2 because they do offer cheap prices. (read more)
★☆☆☆☆
“Got to the airport my flight was cancelled, was not...”
Written on: 20/06/2008 by skysky (1 review written)
Got to the airport my flight was cancelled, was not informed until I got to the check in counter. Was told that they could not help we would have to buy another ticket from another carrier, and I would get a refund. I bought a new ticket because I had hotel and car booked and paid for so I had to get on a flight. That was August 2nd 2007, it is now June 2008 and I am still waiting on my refund every time I try to ring customer service I get nowhere. I will never book with spirit again. (read more)
See next 10 reviews
Showing 21 - 30 of 45 Reviews
★☆☆☆☆
“I will never fly Spirit again. For years I have flown...”
Written on: 05/03/2008
I will never fly Spirit again. For years I have flown Spirit and swore by them. However the last three times I have flown them I have had major problems without being compensated by the airline at all. First problem. Originally had a flight for St Thomas planned. The connecting flight from Boston was running very late. Since I had a very short turn around in Lauderdale inquired about what would happen if we arrived after the connecting flight had departed. Was told that we would be put on... (read more)
★★★★★
“Spirit Airlines were on time, comfortable chairs....”
Written on: 20/02/2008 by rockafella71 (1 review written)
Spirit Airlines were on time, comfortable chairs. Needs more ports. This airline is ok. For the price it was great. I would fly from NY to Detroit every other month and used Spirit 6 times out the year. (read more)
☆☆☆☆☆
“Horrible customer service !!! ”
Written on: 09/02/2008
Horrible customer service !!!
must double check to see if you are really confirmed because although computer may say you are, you may not be.
exorbitant fees to change any reservation
that airline just don't care
(read more)
★☆☆☆☆
“My initial flight was delayed 2 hours so I went to...”
Written on: 24/01/2008 by akaflavor (1 review written)
My initial flight was delayed 2 hours so I went to reschedule my connecting flight with the ticket agent. The manager got belligerent with me. He said the delay was not Spirit Airlines fault and he rescheduled me for a connecting flight the next evening. I asked what I was supposed to do for on my 24 hour layover and the manager said that was not his problem. As I inquired more, the manager got angry and the discussion ended when the manager said swore at me. He didn't say it under his... (read more)
☆☆☆☆☆
“This is my second bad experience with Spirit Airlines...”
Written on: 29/12/2007 by rashada (1 review written)
This is my second bad experience with Spirit Airlines and I've quite frankly had enough. I am writing this review after being automatically enrolled in the Spirit Airlines $29.95 promotional fare program. I signed up for the $9,90 day trial membership and attempted to cancel after I realized this wasn't a great deal. Unfortunately I cancelled one day after the membership fee was charged to my credit card. I emailed Spirit to request a refund and received an immediate response from... (read more)
☆☆☆☆☆
“This is a bit lengthy, but I will try to condense. On...”
Written on: 19/09/2007 by Judy Brzoska (1 review written)
This is a bit lengthy, but I will try to condense. On June 28, 2007 I booked a trip from Ft. Lauderdale to Nassau for Dec. 20, 2007 that was on flight NK409, the return was to be from Providencales back to Ft. Lauderdale on Jan. 2 2008. flight NK160. This was done by phone with Spriit Air and was for two people.
On Aug. 7 ,2007 I receive an email from Spirit Air that says "you have been reallocated to flight # NK 160 on Jan. 5, 2008."
When I call to complain Spirit Air were unhelpful and...
(read more)
★★★★★
“Excellent experience on Spirit. Very comfortable...”
Written on: 04/09/2007 by donna077
Excellent experience on Spirit. Very comfortable seats, left on time on both flights, fantastic value! (read more)
☆☆☆☆☆
“I booked a round trip ticket on-line from Los Angeles...”
Written on: 03/09/2007 by airtraveller (1 review written)
I booked a round trip ticket on-line from Los Angeles to Detroit. I made the flight and was on the plane. When I went to print out my boarding pass for my return flight, a message came up that my reservation was cancelled. Calling into the 800 number was useless and I was told to go directly to the airport. Once at the airport I discovered that my reservation was cancelled because Spirit Airlines said I was not on my first flight from Los Angeles to Detroit. I showed them my boarding... (read more)
☆☆☆☆☆
“Luggage was severely damaged on a recent Spirit...”
Written on: 30/08/2007 by JKinard (1 review written)
Luggage was severely damaged on a recent Spirit Airlines flight to San Juan, Puerto Rico. After speaking with the local customer service agent in San Juan, I was given a number to the corporate offices to dispute my claim. I have left three messages per day for the last 7 days and still have not received a response from anyone. (read more)
☆☆☆☆☆
“Airline is the worst. Hard to believe they can lose my...”
Written on: 27/08/2007 by tracy9333 (1 review written)
Airline is the worst. Hard to believe they can lose my stuff and basically tell me that they don't have to pay. (read more)
See next 10 reviews
Showing 31 - 40 of 45 Reviews
★☆☆☆☆
“I experienced the worst service I have ever...”
Written on: 17/08/2007 by caromar (1 review written)
I experienced the worst service I have ever experienced. I also find it hard to get in touch with them now. I would not recommend this airline to anyone. (read more)
☆☆☆☆☆
“I like a good deal but Spirit Air isn't worth what...”
Written on: 11/07/2007 by swperry
I like a good deal but Spirit Air isn't worth what appears to be a savings. We had to rearrange rides from the airport, we still have missing bags and it's almost impossible to speak to them when you have a problem. If you don't believe me, just try calling their customer service department. You'll get an automated hangup 9 times out of 10.
Here's the story of my nightmare that I emailed their corporate office twice now and still haven't gotten a response.
I was advised to write to...
(read more)
☆☆☆☆☆
“Spirit Airlines provides is, bar none, the worst...”
Written on: 03/07/2007 by lauragclark
Spirit Airlines provides is, bar none, the worst service in the industry. If you must fly with them and I deeply discourage it, under no circumstances check your bags.
Mine and several other passengers' bags were lost on a recent trip to Costa Rica. We were utterly unable to contact any representatives using any method including fax, phone, email, etc. We had people in the United States working on the problem whilst we worked on it from Costa Rica, all to no avail. We couldn't contact...
(read more)
☆☆☆☆☆
“We were supposed to start at SFO at 10:40pm, but that...”
Written on: 25/07/2006 by mpurna
We were supposed to start at SFO at 10:40pm, but that Spirit Airlines flight was delayed because there was a storm in Atlantic City (at least that is what I was told). There was no update on the website, nor a phone call until I got to the airport at 9pm. They said it was going to be at 12:30am, and within another 30 minutes they changed it to 1:45am. Let me inform you that I was with a child.
I was told that this flight was the one continuing on to DCA, so the connecting flight was not a...
(read more)
★★☆☆☆
“On January 6th-9th , 2006 Our Sisters purchased...”
Written on: 04/04/2006 by Janite Penn (1 review written)
On January 6th-9th , 2006 Our Sisters purchased tickets for us online. We were first time flyers with Spirit Airlines. We were late arriving to our destinations and returning, and we had to endure a long line, and being pregnant and standing in the line for an hour and fifteen minutes was unbearable. We had no assistance, and when we asked if the flights were called for Nassau, the answer was no. There were people behind us being called to various countries to board, and after a long while... (read more)
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Mcsani's Response to bkane's Review
Written on: 18/08/2012
This airline is the worst I ever seen, poor customer service, trick people with different fees, staff at DFW have poor hygiene, sloppy dress, talking trash! Especially so called manager named (name removed)! It looks like they running a Taco bell in middle of poorest third world countries. They told me I cannot call their supervisor and asked me call 1-800 # , which nobody can reach anybody , I stay on hold 30 min twice with no success to talk with anyone! They practically stole my money!