written by on 27/06/2010
I prepared myself for the worst as Czech airlines was much cheaper than other airlines on this route. All was comfortable, food was no good at all but what can be expected for a cheaper ticket. Surprised that a woman passenger was allowed to travel with 3 children of whom 2 were under the age of 2. I had read about ignorance towards safety regulations though, this is a concern. Would fly them again as they saved me a lot of money.
written by on 22/11/2009
I have used CSA a few times in the past 10 years as a good value for money service. I haven't experienced any problems. It might be because I do not travel overloaded by luggage. I can say that nonative Czech citizens are usually served with more attention. Problems and accidents happen. I apologize to the customers for the inconviniences despite the fact I am not a CSA employe but I am native from Prague. Some experience from Prague would you help to forget about yout flight.
written by Khadine Henriquez on 02/11/2006
I am stationed in Paris for a month and had to go to Bulgaria for a conference. I packed some suitable clothes for business meetings and a 3 day Real Estate Show, where I was presenting for 3 whole days. I packed everything in my carry on.
The Czech Airlines flight attendant at Paris airport told me to check-in my suitcase because since everybody carries-on, perhaps the plane would not have much space. I should have been suspicious about the whole thing. Each passenger has a carry on space on top of the seats, and under. She said "not to worry. At CSA, we do this all the time".
I arrive at 10pm in Sofia, Bulgaria, just to find out that my suitcase and my entire presentation was lost - or as I now know, stolen.
For the 3 days I was at the expo, I had to wear the same clothes or borrow from colleagues from our local office, because my schedule didn't allow for shopping sessions. Then I realized all my contact lenses and orthodontic pieces are in the suitcase, so I started to have my office secretary call like crazy every where. No response, Call center Junkies hanging up.
15 days later, I'm still wearing the same contact lenses because I'm still travelling, but just with a quarter of my stuff, and I feel so hopeless because I don't have the time to be calling these people back.
Everyone except one lady in the Paris office has been useless. I don't even dare call their customer service department because they are the worst. I have even tried copying the president of the company, which in the States makes things move a bit quicker, but this Radomir Lasak is just as useless as the rest..except for one lady.
No customer service - no help. Why would anybody fly with a company, when the minute something goes wrong, which is often, has no management skills?
Written on: 01/05/2011
It appears to me that it was the flight attendant, so you were told to put your carry on into hold. Otherwise it would not be the flight attendant, but the check-in attendant. If it is like this, you have to colleact you luggage at aitcraft, when disembarking (in such case you would have a luggage tag stating "Delivery at aircraft". So my question is: Was it the flight attendant, or was it the check-in attendant. I would not check in my luggage, I would simply insist that I carry it, and they put it into hold and return it at aircraft. Many companies do this.
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Jr1961's Comment
Written on: 01/05/2011
I am not an employee of CSA, and I am not a native of Prague, even I am not a native of the Czech Republic. However, I feel that some passengers would like to be treated like kings, just because they booked on a company from "Eastern" Europe (in fact it is Central Europe). They complained about weight limits, but these are the same for all companies, and all companies imposed a stricted respect. They also complained about the passport control in Prague, but it is not only the right of Czech authorities to be strict, but also an obligation to other Shengen countries. Finally they expect their status cards with other Sky Team members accepted by CSA, while other Sky Team members do not accept OK Plus card. I know, because I have one -- it works only for counting miles (even that I have to claim after the flight). And when it comes to the lost luggage, I was badly treated by Air France staff at JFK, after the Air France staff at CDG lied that my luggage from BEY-CDG was transferred to CDG-JFK. So CSA provides good value for money, and those who purchased economy should expect economy class service.