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Written on: 01/09/2014 by ivarga (1 review written)
I have OK Plus Silver card and I have Y class ticket which means that the rules of OK Plus program I could ask upgrade business seat. I know this upgrade is available on the flight from Prague to Samara. The ground handling team not able to give upgrade boarding pass in Budapest that is why I regularly used to ask this upgrade during transfer in Prague. This time I wanted to do this too. But the OK789 flight from Budapest was delayed. I reached to the Czech Airlines transfer desk just before… Read Full Review
Written on: 15/08/2013
Avoid at all costs. We booked a flight PRG-NCE. CSA canceled the flight 1 month in advance and proposed either a flight the previous day or the following, PAYING 50 EUR for the SAME booking class. During several e-mail exchanges customer service shower a total lack of respect in communication and refused to re-book for the following day. Finally they addressed us to a form on a web site of we wanted to bring this matter further. The form on the web site does not even work. They went as… Read Full Review
Written on: 11/03/2012
We flew from Oslo to Odessa with an overnight stay in Prague on 28-29 December 2011. They bought a bunch of gifts to relatives and friends. Stole everything: laptop, GPS. camera, camera down, gifts, clothing. Do not shun even the used clothing! Left with only my underwear and set the baking dish. Probably does not like to cook! So we got half-empty bags in Odessa! In our application the Czechs replied that expensive things we do not have the right to carry in the luggage compartment, and the… Read Full Review
Written on: 10/10/2011 by BadaBoom (1 review written)
I gave this airline 1 star for one simple reason - they don't know how to fly their planes and their pilots are simply DANGEROUS. We flew with them PRG - CDG (Prague - Paris). The service was fine. Considering the fact that Czecks hate Russians, I'd even say it was good, meaning they ignored us as much as any other passengers. In the airport e-checking works fine but there's a catch - there are no baggage drop-off, so you have to stand in line anyway to check it in. But the tickets were cheap… Read Full Review
Written on: 17/01/2011
I expect CSA to be a proper airlines when I booked my tickets to their flight, in contrast what I received was that CSA damaged my luggage and made no effort for compensation. I met ignorance and cynism all the way of the damaged bagage handling and the ground crews attitude is unacceptable. They didn't handle me as a real customer… Read Full Review
Written on: 11/11/2010
Sofia, Bulgaria staff were rude and confrontational. They charged me 330 Euro for an extra bag even though I was clearly authorized because I'm Delta Sky Miles Gold member. The supervisor for Czech airlines on duty at the time actually insulted my new Bulgarian wife. When I asked them to look up the baggage policy on their own website they wouldn't do it and said I had to print out the policy and bring it in to them. Of course then I would have missed my flight. As a side comment the… Read Full Review
Written on: 27/06/2010
I prepared myself for the worst as Czech airlines was much cheaper than other airlines on this route. All was comfortable, food was no good at all but what can be expected for a cheaper ticket. Surprised that a woman passenger was allowed to travel with 3 children of whom 2 were under the age of 2. I had read about ignorance towards safety regulations though, this is a concern. Would fly them again as they saved me a lot of money… Read Full Review
Written on: 04/03/2010
Check-in in BEY added a laptop to my overall luggage allowance, and subsequently charged overweight.
(Weight without laptop would have been 2kg below allowance)
I really wonder which part on the back of their own tickets they didn't understand: "Some articles (... small personal computer ...) are free over
and above the free baggage allowance when retained in your custody"
Refusing to pay would have been futile, as I would have been denied boarding.
So I complained to customer service… Read Full Review
Written on: 22/11/2009
I have used CSA a few times in the past 10 years as a good value for money service. I haven't experienced any problems. It might be because I do not travel overloaded by luggage. I can say that nonative Czech citizens are usually served with more attention. Problems and accidents happen. I apologize to the customers for the inconviniences despite the fact I am not a CSA employe but I am native from Prague. Some experience from Prague would you help to forget about yout flight… Read Full Review
Written on: 25/10/2009 by alexanderhh (1 review written)
Never, ever, fly Czech Airlines [CSA] -- their motto is the old communist "screw the customer". Flight was good, but if anything ever goes wrong you'll always regret it! They lost all my luggage flying to Prague [can happen]. Horror story is getting it back -- LYING about everything. Swindlers like this should be put out of business. They were clearly in possession of my luggage, but they prefer flying cargo and get paid top $$ than return it. Called Customer Service in Prague and their answer… Read Full Review
Written on: 13/09/2009
Czech Airlines is the WORST airline I've ever flown. On a transatlantic flight they only serve one beer and one shot of liquor; when I went back to the galley for a night cap, which I would've paid for, the flight attendants were all doing shots and yelled 'WE'RE ON A BREAK, GO AWAY!" The food was inedible, dry and smelly. Prague airport is a lousy place to connect through. On another segment from Krakow to Zurich, the connecting flight was delayed for hours and no apologies/upgrades/anything… Read Full Review
Written on: 05/12/2008
Parents flew in MXP-PRG-YUL last year. 45-minute connection in Prague shortened to 25. They had to run through the airport and were told the flight had already departed by airport staff (it hadn't). On arrival in YUL the fireworks begin: their bags were left in Prague. In order to contact the CSA rep at YUL I had to ask the local management to frogmarch the rep to the phone.
The baggage tracking service is beyond contempt. Aside understanding what I told them (and my English is perfect, mind… Read Full Review
Written on: 23/11/2008
Alright in-flight snack. Extremely rude staff at check in counter. I would not recommend Czech Airlines… Read Full Review
Written on: 05/09/2008 by shamardon (1 review written)
They lost one of our bags, which isn't terrible; I accepted it as an inevitable part of frequent travelling. We made the most of our vacation despite the baggage loss, though we had to do some considerable reorganizing at our expense. The real trouble came when we tried to get a hold of our bag. First we were told it would be in London in 2 days. Then, a week later, we had to head home to Canada, and it still wasn't in London. Long story short, it was 23 days before we got our bag back, and the… Read Full Review
Written on: 19/02/2008 by lav senior (1 review written)
Our bags were loaded on, then taken off and after one in the morning they started to bring us to hotels, families first which was undoubtedly fair as there were children there barely infants. However it mean that my crew, the 21 - 32 markers, didn't get to bed until after 2.
We were also told to be ready by half 10 next morning, however the next day we were told that we might not fly this week! I had work to go to and had already missed a day as had my friends. We finally left our hotel at 5 O'… Read Full Review
Written on: 29/05/2007 by acgregory (1 review written)
From my personal experience, I don't recommend flying Czech Airlines during busy holiday periods. I was disgusted to learn on arrival at check-in the flight had been over booked by 15 - 20 seats, over an hour before the check-in closed. As a result we were bumped off the flight, despite having booked months in advance. Both check-in attendants gave different reasons for the problem such as two broken seats and one told us "this sort of thing (overbooking) happens all the time." Czech Airlines… Read Full Review
Written on: 02/11/2006 by Khadine Henriquez (1 review written)
I am stationed in Paris for a month and had to go to Bulgaria for a conference. I packed some suitable clothes for business meetings and a 3 day Real Estate Show, where I was presenting for 3 whole days. I packed everything in my carry on.
The Czech Airlines flight attendant at Paris airport told me to check-in my suitcase because since everybody carries-on, perhaps the plane would not have much space. I should have been suspicious about the whole thing. Each passenger has a carry on space… Read Full Review
Written on: 09/10/2005 by Altner (1 review written)
Fly yearly about 40 times with Czech Airlines. Am very contented. Flights are always very punctual. The personell are friendly. A special joy are long-distance flights to New York in the business class. Food is excellent and the attention is perfect.
Only one annoying point: to few intercontinental air connections… Read Full Review
" Damaged luggage " Read More
" Awful Airline. Delays, rude and unprofessional staff " Read More
" Terrible Customer Service and Borderline Extortion! " Read More
" Horrible customer service " Read More
" Surprised after reading poor reviews! " Read More