Swiss International Air Lines Reviews

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★★☆☆☆
2.1 / 5
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Media Gallery for Swiss International Air Lines

Swiss International Air Lines
Swiss International Air Lines
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Swiss International Air Lines
Swiss International Air Lines

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Latest Reviews

★★☆☆☆

“Economy Class”

Written on: 15/09/2014 by AminaO'Rourke (1 review written)

Just got back on Swiss flight LX052 from Zurich to Boston. The plane was an Airbus 330-300. The inflight service was impeccable. very friendly, decent food free drinks etc. However, the leg room in Economy is horrible unless you have a bulk head seat. I survived 11 hour flights from/to South America in Economy plus on US carriers easier than the 8 hours from Zurich on Swiss. I will use any carrier that offers economy plus from now on. Never again will I take Swiss for that reason only… Read Full Review

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★☆☆☆☆

“Excesive undisclosed 1 bag charge, arrogant and rude...”

Written on: 10/03/2014 by schunder (1 review written)

Booked flight with Swissair London to Geneva through Expedia. Told our ticlets did not include hold luggage. No notification of this charge on Expedia. Swissair website promotes its Free bag allowance policy! Only in very small print says certain tickets do not include bags. Cost of putting bags in hold 80Chf! Swissair staff completely unhelpful and rude. Quite.frankly tjey couldn't care less. Avoid. Swissair at all.costs!… Read Full Review

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★☆☆☆☆

“Profound disappointment and formal complaint of...”

Written on: 10/02/2014 by alessabs (1 review written)

I would like to express my profound disappointment for the way I was treated yesterday (29.12.2013) in the Zurich Airport. Ms. Mason in Miami desk, when I checked in for my flight gave me a boarding pass to fly from Zurich to Barcelona on flight LX 1954. After being in airports and planes for more than 30 hours (I flew to Miami from Tegucigalpa, Honduras passing through San Salvador) and waiting for 4 hours in Zurich to catch this flight, as I wanted to board, Ms. Sahler informed me that my… Read Full Review

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★★☆☆☆

“Swiss: arrogant and rude service”

Written on: 31/10/2013 by Yvess (1 review written)

I am Swiss myself and have flown with Swiss 4 times this year. And the service was rude and totally arrogant. It was fake friendliness. They may put on fake smiles but none of them really wanted to serve anyone. They did what they had to do. They did so in an arrogant way without ever showing any real interest in the customer. And this was the case on every single of these 4 flights. I have flown with many airlines and Swiss has been the worst in terms of onboard friendliness. In fact, it… Read Full Review

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★★★★★

“Extremely Friendly and Helpful”

Written on: 21/06/2013

I had never taken Swiss Air before but when I arrived at the desk in Zurich from another airline, the man behind the desk was extremely helpful and accommodating. When I arrived for my first flight to Chicago a few days later, I was automatically bumped up to Business Class. I had never taken Business Class before and this was the 3rd time that year where I was given the opportunity. Everything about Swiss Air is wonderful--the food, the attendants, the blankets and pillows...everything. I… Read Full Review

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★★★★★

“An amazing flight from beginning to end”

Written on: 29/05/2013

Arrived just on time on gate D35 from LHR. I had 1 hour and 20 minutes to connect to LX146 to Delhi who was departing from gate E16. Got out of the plane first (I was on 1A) and shortly was on my way to Dock E via the Skymetro train. Arriving in Dock E was a little bit confusing as it’s on several levels but got through security easily and arrived to the gate with 10 minutes to spare. I didn’t get the chance to visit any lounge on that particular occasion. Soon, boarding was announced and… Read Full Review

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★★★☆☆

“Just watch out for excess baggage charges!”

Written on: 18/05/2013

The flights in economy were on time, the 330 is better than the 340 in every respect. Food is average and no choice of main course on either leg. Baggage allowance is 23kgs, I was 25.8 kgs, and the cost £85 or $136 USD, thats £30 or $48 a kilo, no latitude just pay, even though I had no hand luggage and being a silver member of star alliance ( Thai )… Read Full Review

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★★★★★

“SWISS for uncomplicated Passengers”

Written on: 07/04/2013

I felt welcome, i felt friendly served and treated with the SWISS kindness that i expect. The SWISS staff always had an ear for everyone also for the passengers in business that think they are something better. Some passengers are never happy even if they travel in first with Britney Spears, they would find the altitude of the plain unacceptable. I had a great experience with SWISS and im sorry for al those passengers that are crying all the time about SWISS to them i say go fly cheap airlines… Read Full Review

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Tiff32's Comment

Written on: 08/04/2013

"plane"? or may be plain after all.

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Weltopfer's Comment

Written on: 01/06/2013

Yes, correct! You are the best!

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★☆☆☆☆

“Swiss worst airline, rude employees almost to a point...”

Written on: 26/03/2013

We took a flight with this airline from Geneva to London return, the employees on the flight we rude and arrogant, I asked for an extra drink since I stated the quantity was too small and the comments made by the staff was very impolite, I would not even want to mention them on this website, but pretending that I could not understand the German language of the staff member on the plane, she had also mentioned something about foreigners coming to Switzerland in a subject line of insisting on… Read Full Review

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★☆☆☆☆

“Worst experience of my life ”

Written on: 14/03/2013

Booked Manchester to Phuket with Swiss because we have children and I'm pregnant with only 1 stop in Zurich, after issueswith Swiss from Manchester they delayed our flight which meant they knew we were going to miss our connection in Zurich. On arriving in Zurich at 1pm they put us on standby for a flight to Bangkok then on to Phuket. We didn't get on it no room, so at midnight after being in the airport with kids they gave us a day room which was terrible, the next day at 2pm they flew us to… Read Full Review

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★☆☆☆☆

“CHEATING LYING AIRLINE”

Written on: 06/03/2013

We booked our flights with swissairlines. When they cancelled our flights, their rep told us to book into a hotel and they would reimburse us for costs. In total they cancelled 3 flights and we paid for the hotel and food expenses. On our return we sent them the receipts as they had suggested however they refused to honour their promise of reimbursement. Very simply DO NOT TRUST THIS AIRLINE… Read Full Review

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Suisseoz's Comment

Written on: 27/04/2013

what do you expect, it`s now owned by Lufthansa!

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★☆☆☆☆

“Worst Airline ever”

Written on: 23/02/2013

We flew on the 22th from Rome to Amsterdam via Zurich scheduled at 10:00. We departed too late (11:00) from Rome and came 10 min to late on Zurich and missed our flight to Amsterdam ay 12:25. Then the horror begins. They transferred us to a flight at 17:30 leaving Zurich so we had to wait 5 hours!!! "We cannot help" "the Weather".. All the other flights of other companies departed in time! We did get a coupon of 20CHF and this was just enough for a simple salad with water. They reacted very… Read Full Review

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Suisseoz's Comment

Written on: 27/04/2013

first you need to learn to write English properly, too late, not to late, and departed on time, not in time. I have flown with lots of airlines and it doesn`t mean that one bad experience should demonise that airline for life, every airline has it`s good days and bad days, that`s life unfortunately.

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Mgeorgop's Comment

Written on: 01/12/2013

The above complaint seems very valid.. Also, before criticizing others about spelling, check your own: ....has ITS good days.... It's means it is.

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Suisseoz's Comment

Written on: 02/12/2013

True i made an error with it`s, i meant to say its. I personally have flown with Swiss a couple of times now and have had no problems, i recently went to Athens from Zürich with them and back, everything worked fine and i will be using them again this month to fly to Madrid. Every airline has its good and bad days just like everything in life, it does`t matter which airline you fly with, in the end you are trusting your life with someone else and are always thankful when you arrive safely at your destination.
Hope your next flying experience is a good one.

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★☆☆☆☆

“Awful experience”

Written on: 22/01/2013 by hybri22 (1 review written)

I had tickets to a flight Bucharest - Zurich with take off at 6.35 AM. The day before, at 10 PM they sent me an email that the flight was cancelled. Luckily i checked my email at 11 PM and found out. This was followed by several call attempts. No info. At 0.30 AM i received an SMS (this time they had my number) informing me that we were reschduled for a Lufhtansa flight ia Munich at 6.55 AM. In the airport we found out that there was no reservations for us in this flight (we were 10 people)… Read Full Review

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★☆☆☆☆

“not recommended ”

Written on: 05/01/2013

was late 3.5 hours from Zurich to JFK, after 2 hours we found out that the our luggage did not arrived. It arrived 24 hours latter. They refuse to give me any compensation, just to my wife. In total I was 5.5 hours late ti the New your party… Read Full Review

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★★★★★

“Best Business Class A340 Seats in the Market”

Written on: 04/11/2012

Flew Zurich-Athens [11/1/12] and return, Athens-Zurich, Zurich-JFK [11/3/12]. Clearly the most comfortable and spacious lie-flat/flat-bed business class seats in the market [4 alternating with 5 across seats in both the A330 and A340] Gourmet cuisine Highly sophisticated, obliging staff I was ecstatic!!! … Read Full Review

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★☆☆☆☆

“Avoid Swiss Airlines”

Written on: 28/09/2012

I recently had a flight with Swiss Airlines from Boston to Zurich. It was the worst travel experience I had in my life. Two months before the flight, I have requested a basinet for our daughter and asked them to arrange our seats close to the basinet. The Swiss Airline representative said that he did so. However, on the plane, I found out that my seat is far away from the basinet and separate from my wife's seat. Therefore, we needed to persuade the people sitting in front of the basinet to… Read Full Review

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Dougm1918's Comment

Written on: 05/10/2012

However my experience on short-haul in Europe has been the opposite.

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Stephanespoerli's Comment

Written on: 28/11/2012

I totally agree. I flew from MIA to ZRH in Nov. 2012, same conclusions. Unsufficient legroom, electronic box takin 30% of footspace, rude personnel and horrible food (overboiled pasta both ways).

When the passanger in fornt of me reclined his seat, it was no more possible to open a standard size magazine...

Swiss is a legend, but just a legend...

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Costash.'s Comment

Written on: 04/11/2012

My flights, on November 1 [Zurich-Athens] and November 3 [Athens-Zurich-JFK], in business class, were an absolutely terrific experience so much so that I'd wish that my flights had never ended.

I feel strenuously that the A330 and A340 business class seats are by far the best in the market and the service superior!

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★★★★★

“No problems”

Written on: 08/09/2012 by japea (4 reviews written)

recently took a flight on Swiss from Manchester to Zurich and can not fault the service I got. I had a small problem on the return flight of my own making that was dealt with quickly and profesionally. The cost was only slightly more than other options but included a snack and quite a large hold luggage allowance. I would use them again… Read Full Review

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★☆☆☆☆

“Never fly Swiss”

Written on: 24/08/2012

Terrible airline. Uncomfortable and poor service. Was given wrong information re excess baggage and was hit by a big charge which could have been avoided. Were given different seats to what we were told. We flew New York, London, Bangkok and it was just terrible. Got onto Thai on return to Australia and it was a world of difference, more space, good food and service. Swiss shouldn't do long haul flights, their planes are ill equipped… Read Full Review

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Dougm1918's Comment

Written on: 05/10/2012

Maybe not the best airline for long haul due to minimal number of flights, but my experience flying London CITY/Zurich/Venice and return was great. Only short hops but we got a sandwich and a drink PLUS a bar of Swiss chocolate. Staff very considerate.

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★☆☆☆☆

“Business Class Chicago to Zurich ”

Written on: 13/08/2012 by debmoniey (1 review written)

First time flying a foreign Airline to Europe -- and last. Having paid for Business Class for my son and I, i found it completely disappointing the level of service. Customer Service - both in the Airport and with Flight Attendants is an alien concept. It is at best delayed for hours, ignored, or non-existent. The attitude and tone is down right rude. Flight leaving Barcelona to Zurich was about 90 minutes late with no explanation. Within Europe, no advanced line/boarding for Business or… Read Full Review

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★☆☆☆☆

“Worst experience in my life”

Written on: 21/07/2012 by NiKi472 (1 review written)

I bought my roundtrip ticket from SwissPort. I went to my destination and 2 days later I went to the airport to fly back home. Well... Swiss Airlines had a different opinion. They denied my boarding telling me that my ticket to fly back home was cancelled!!!! I repeat: I had paid for my roundtrip flight and of course I did NOT cancelled my flight back. So, who did??? Swissport does not know, Swiss Airlines does not know... nobody knows... Maybe tha bad Alien did this to me. I had to go to a… Read Full Review

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