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Picture courtesy of Regan Considine.
| Flight on time? | 8.1/10   |
|---|---|
| Customer service | 5.9/10 |
| Comfort on flight | 6.2/10 |
| Quality of food | 5.3/10 |
| Value for Money | 5.4/10 |
| Reviewer Rating | 5.4/10 |
| Overall Rating | 5.2/10 |
Full review by
JamesGregg
on 20th Jun 2008
User Rating : 3
Respect :
0
Good Points: Flight attendants helpful. Planes clean and on time. Good airline if you are flying non-stop and pre-booked well in advance.
Bad Points: If you have interconnecting flights with other airlines, or have any short term change to itinerary, be prepared for a very frustrating experience. Food inconsistent - sometimes good sometimes bad.
General comments: Flight crew very professional and courteous, planes very clean,but their booking system is convoluted and both their New York office and ticket personnel in Zurich had a very difficult time issuing tickets when we added a change to our itinerary (1 week before flight) - we've made similar changes with US airlines and change is made in a matter of seconds - with Swiss it took around 15 phone calls and 45 minutes at ticket counter (and a lecture from lady at ticket counter). Also, I spent $26,000 on round trip business class tickets for my family and I from Houston to Nice through Zurich, but on the return flight, they would not let us in the Swiss Lounge for business class passenger's in New York because the last leg of our flight was on Continental (first class) and they said the lounge was only for passenger's departing on a Swiss air plane (even though we had bought the tickets through Swiss) - I don't really care about that, but other airlines fall over backwards for me when I spend that kind of money. I've used many airlines for flights to Europe, this was my second, and last one, on Swiss.
JamesGregg's review and ratings | 248 words
Review by
Guest.
on 14th Jun 2008
User Rating : 2
Respect :
0
Would never use again
Guest.'s full review | 26 words
Review by
Guest.
on 27th May 2008
User Rating : 9
Respect :
0
Very good airline to travel with. Crew take really good care of passengers on board.
Guest.'s full review | 25 words
Review by
rareoffer
on 24th Mar 2008
User Rating : 0
Respect :
0
Be careful in case you want to change a flight. Besides the CHF 200.- for change of flight they didn't offer me a seat for weeks. Instead they told me that we cannot guarantee you a seat until and unless you pay us more to upgrade your ticket. (mine was a ticket where change of flight is possible) My two complaints to the airline customer service remained unanswered.
rareoffer's full review | 72 words
Review by
seanobyrne
on 8th Feb 2008
User Rating : 1
Respect :
0
We took a flight from Zurich to Birmingham UK. 15/1/08. This was the second leg of a flight from Vienna. The Airbus from Vienna was OK and the cabin crew looked after us well. From Zurich, they used an ancient leased BA146 which stank of exhaust fumes for most of the journey and led to many of us feeling sick. The baggage handlers broke my suitcase and I filled in the necessary forms at Birmingham in order to report the fact. Despite three attempts to sort this out with Swiss, they simply ...
seanobyrne's full review | 169 words
Review by
Guest.
on 17th Jan 2008
User Rating : 0
Respect :
0
I am almost afraid to fly with SWISS because they have such bad customer service, it makes me wonder how they operate the flight
Guest.'s full review | 44 words
Review by
Hanshans
on 11th Jan 2008
User Rating : 10
Respect :
0
I fly about 30 times a year, Swiss are by far the most consistant and best Airline I know.
The staff if friendly and helpful, not as bossy and patronizing as on BA or many other airlines.
I fly Swiss whenever I can, even if there is a slightly cheaper flight available somewhere else...it's just worth it.
Modern fleet, comfy seats, good food, great service. Couldn't ask for much more.
Hanshans's full review | 70 words | 1 comment added.
Review by
Guest.
on 4th Dec 2007
User Rating : 5
Respect :
0
suggest to the people in charge of E-booking to try several other airlines (Esayjet, Air France for instance) in order to know how to make a "user friendly" web sit reservation. Every time I want to book swiss, after a while a switch to another airlines since yr website is so complicated...
difficult to understand that you've not realized it...
Guest.'s full review | 69 words
Review by
Top Man
on 5th Nov 2007
User Rating : 10
Respect :
0
Brilliant..best airline I have travelled with.. and I have travelled on British Airways, Air India and also Emirates..
Top Man's full review | 37 words
Review by
annierobo
on 15th Jul 2007
User Rating : 4
Respect :
0
I have now flown from Manchester to Johannesburg on 2 occasions with Swiss Air. I have found them generally efficient until my experience this morning. On arriving in Manchester my husband and I, along with the majority of the 'normal' travellers were told that our baggage would be arriving on the following flight and be with us later today. It would appear that, at least in part, this was due to the airlne wishing to ensure that a gymnastics teams' baggage was on board at a cost to other tra ...
annierobo's full review | 254 words
Review by
siemensA65
on 2nd May 2007
User Rating : 10
Respect :
0
Generally, I think that Swiss International Airlines does take its business seriously and succeeds at providing a service that leaves the customer in a positive frame of mind. Full throttle across Northern Asia and Russia, then Europe left me thinking that maybe its time to find a new sport other than F1. Nevertheless I must say that the flight was worth the money from all perspectives. Thank you!
siemensA65's full review | 92 words
Review by
gavinchildsbrown
on 2nd Mar 2006
User Rating : 10
Respect :
0
We flew Swissair as Alitilia had let us down. I wished our whole flight from London to Geneva was on-board their airline. All first class with friendly staff... Excellent!
gavinchildsbrown's full review | 38 words
Review by
chrisschneider
on 31st Oct 2005
User Rating : 9
Respect :
0
Travelling several times to Hong Kong and Chicago, I can only recommend Swiss International Airlines. They offer a good service, are always on time, and they have nice and clean aircraft's. The pricing is reasonable for what you get, and some offers are even very good (especially Asia/USA). They have never lost my luggage or bumped me off a flight. (what I experienced several times with KLM and Iberia).
chrisschneider's full review | 86 words
Review by
gshenoy
on 4th Jul 2005
User Rating : 2
Respect :
-1
Swiss International Air Lines - My wife travelled with my five year old and one year old from Boston to Mumbai. We booked the baby meals in advance and were told that milk would be served on the flight for my 1 year old. The milk was served cold and when my wife asked the flight attendant if she could get the milk warmed up only to get a response that she did not have the time since she was busy with getting dinner ready for other passengers. All the flight attendants were unpleasant. Same respo ...
gshenoy's full review | 128 words
Review by
surfcrazedscot
on 4th Apr 2005
User Rating : 10
Respect :
+1
I first flew with Swiss International Air Lines from London to Hong Kong via Zurich - mainly because they were £300 cheaper than flying direct with BA or Virgin Atlantic. I'm glad I did because, despite their financial difficulties, I never had one single problem. All the staff and cabin crew were very attentive, the aircraft was clean and the service great. Even the legroom and in-flight entertainment in economy was terrific. I just wish I had discovered SWISS earlier after having to pu ...
surfcrazedscot's full review | 207 words
Review by
prasadsw
on 9th Nov 2004
User Rating : 2
Respect :
-3
I flew on Swiss International Air Lines back in March, with an infant, and they couldn't even give me a basinet on my return flight. They blamed their problem on the travel agent, they did not even make an effort at their very own Swissair terminal to get a basinet installed for the infant. We were also moved 2 times for no reason - can you imagine how hard that was with an infant?
The seats were very uncomfortable, both on my way out and back, I was suffering from a neck pain for several day ...
prasadsw's full review | 163 words | 1 comment added.
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