Westjet Reviews
Latest Reviews
★☆☆☆☆
“What up with premium seating???”
Written on: 12/05/2013 by Giantomato (1 review written)
Westjet has been going downhill for the last 3 years. I fly weekly from Calgary to Vancouver...but I'm going to switch to Air Canada. The last straw was the new "premium seating" where you pay 45$ for a regular seat, or exit seat, and they are left empty because no one wants to add to the already outrageous prices. When I asked to sit in the empty emergency exit seat because the massive guy beside me gave me no room to breath, I was told that they were "extra value" seats and that I would... (read more)
★★★★☆
“Premium Seating”
Written on: 08/05/2013 by JKLC (1 review written)
Westjet's premium seating is a flop. All that it has accomplished is cramming passengers into a smaller area. Very few people will pay extra to sit in a same size seat with the same service as economy. The program is not attracting first class travellers. It is only annoying its loyal customers. (read more)
★★★★☆
“Happy staff”
Written on: 05/05/2013
Flight attendant Chuck on west jet 373 from Ottawa to Toronto was HiLLIARIOUS. His crew were happy, he made the passengers chuckle. After a long day that is exactly what I needed. I didn't care that my tray table was slanted or that we were not offered snacks because of delay. It was a fun flight-felt like I was at a live comedy show!!! (read more)
★★☆☆☆
“Mexican Disaster”
Written on: 30/04/2013 by sboyce (1 review written)
Recently our party of 56 people (for a wedding) were scheduled to fly home Westjet from Cancun, Mexico to Ottawa ON. We were picked up and taken to the airport @ 5am for a 10:35 flight. After being moved to 3 different gates in different ends of the airport and many hours of being told "10 more minutes, 1/2 hour more etc.", we were informed at supper time that our flight was cancelled. 12 hours later!!! We were shipped to a hotel near the airport (very competent and nice hotel covered by... (read more)
★☆☆☆☆
“premium seating”
Written on: 08/04/2013 by bennettk
the new premium economy seating is terrible. This company used to be my carrier of choice because all the seating was equal, without a first class closed off by curtains. The bulk head seating used to be reserved for handicap and those needing assistance. not anymore (read more)
★★★★★
“best flight ever”
Written on: 05/04/2013
All of the westjet flight attendants were very friendly and helpful. It was a three hour direct flight, very quick from Ottawa to Orlando and we got free snacks and beverages. The comfort was pretty good, could have been a little bigger space but overall the channels on the tv the movies were very well picked and everything was very good. It was also a very smooth flight for me and my daughter both ways there and back. After the flight when we landed we got into the airport very fast and we... (read more)
★☆☆☆☆
“Econo fare impossible to get”
Written on: 27/03/2013
The new Westjet, tiered system. Just try to find an econo ticket anywhere. They must have about three seats on each flight for econo fare. Now you are forced to pay extra for bundled services you may or may not even want. Total rip off. I used to be loyal to this airline. Not any more! (read more)
★☆☆☆☆
“Lost Baggage”
Written on: 15/03/2013
I do not recomend anyone to go with west jet They are horrible.Westjet they suck they have horrible service and they lost my bag and I never found it. (read more)
★★★★★
“West Jet saved my vacation”
Written on: 14/03/2013 by parkercalvin (1 review written)
I booked myself and my 2 sisters to Las Vegas at the beginning of March from a Monday to a Thursday (3 nights). I knew we were coming home on an overnight flight. In my head I was thinking we were landing in Toronto on Thursday morning - I don't know why I was thinking that, but I had arranged a number of things back home that relied on that - my pet sitter, the person taking over my business, I had agreed to look after a friends dog on Thurs aft etc. I went to check out on Wed morning and... (read more)
★☆☆☆☆
“Call centre waits”
Written on: 14/03/2013
On the phone for an hour, with a confirmed reservation, and not even an explanation or estimation of time required for a response. Even Air Canada trumps this. (read more)
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Showing 1 - 10 of 66 Reviews
★☆☆☆☆
“worst airline ”
Written on: 11/03/2013
WestJet is THE worst airline we've flew with. We're writing this post after hours of waiting on the phone, non responded fax and bad customer service. After loosing our bags, WestJet gave us a authorization to buy basic clothing for the firs 48 hour-not really ideal start for our vacation, but perfectly understood. That's what we did and whenever we faxed the receipts to the department that taking care of it, we didn't got any respond for the next 3 days (although the promised us an answer... (read more)
★☆☆☆☆
“Horrible service”
Written on: 08/03/2013 by ambiguis
They seam not to care about how long it takes to get through for a booking. The longest waiting time I have ever seen. (read more)
★☆☆☆☆
“Best excuses in the business!”
Written on: 08/03/2013
Too bad, I'd rather have good results than hear the most cheerful excuses and apologies for yet another Westjet screw up. They have too many empty headed marketing geniuses that think every problem can be massaged and spun instead of being solved. Westjet used to be very good, now they are a joke. Their customer service, especially the phones, is a complete disgrace. They put you on hold forever, but of course that is because they are experiencing abnormally high call volumes! They have... (read more)
★★☆☆☆
“Needs better management”
Written on: 20/02/2013
The current management of WestJet has grown the company too big, too quickly. Incompetance, mismanagement and spin doctoring is what WestJet is now best at. The company is no different than its rival, Air Canada when it comes to fares, schedules and service. Many WestJet employees have told me that morale is at rock bottom, and most WestJet staff are afraid to speak out for fear of reprisal. WestJet keeps a tight grasp over all it's employees, and tries to buy their loyalty- and silence with... (read more)
Godlike's Comment
Written on: 01/03/2013
I agree, with the fact that West Jet has changed in their corporate culture..... and what is suffering is customer dedication. I swore I would never fly Air Canada again, because West Jet was the answer to all bad experiences of traveling within and out of Canada..... Guess we need more competition?
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Singleton1007's Comment
Written on: 03/05/2013
I agree, Westjet was once an amazing airline that set itself apart from Air Canada. No fee for a second checked bag, no fee to change flight dates, cheaper flights and excellent customer service was, for me, what made Westjet my go-to carrier.
Nowadays none of that exists and Air Canada and Westjet seem to have eerily similar prices for the same routes. Its very unfortunate and I can definitely say Westjet is no longer my preferred airline within Canada.
Porter cannot get out west fast enough....
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★★★★★
“West Jet makes a Christmas Wish Come True”
Written on: 20/12/2012 by JodyMarieSimms1
My youngest daughter has been working in Alberta (first job away from home) for almost a year. Christmas she wanted to surprise her dad and get home earlier then expected. She was over the top excited. I being the mom knew the plan. As the time approched Erin would call home just about every night..she was super excited..her father would say "I don't want to talk to you anymore until you here in front of me!!!"..then I would get the phone and she would whisper the number of days til she... (read more)
Corry's Response to JodyMarieSimms1's Review
Written on: 20/12/2012
I just read Jody's story and I have also been here while she was going through it and i am so impressed with WestJet customer services. I have had my own story in the passed and have had nothing but wonderful service from the whole team. I had one of them sing Happy Birthday over the loud speaker just before I boarded. So from me also Hats off to WestJet employees everywhere. Keep up the great work!
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★☆☆☆☆
“Worst customer service”
Written on: 17/11/2012
West Jet is unbelievable,They don’t have a customer complain email, they work like a scam company. You can call them wait 20 minutes and you get a rude person on the phone. This is the worst I have ever experienced. I guess they just don’t want to deal with complains. Here my nightmare story: I had been travelling with my 2 years old daughter and my girlfriend from Halifax to Cebu (Philippines) via Toronto and Seoul (Korea). I have booked the flights with Korean Air and the flight from... (read more)
Tina1981's Comment
Written on: 04/12/2012
You could have avoided the whole thing if you checked into the rules of flying with an infant. I fly with my son on Westjet all the time and they are great. Legally, in Canada if you are 2 or over you need a seat. This information is not hidden on their website. Plus, I have flown interlink as well. Whoever you buy the ticket from, are the only ones who can make changes to your reservation. Did Westjet pay for your hotel? I understand that you are upset but you have to take responsibility for not being prepared for your trip.
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Wernergerald's Comment
Written on: 11/12/2012
Just read my review, I guess you don't understand. I have had a valid ticket issued by the carrier.
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Liveeachday's Comment
Written on: 09/12/2012
Yes you should take them to court and see how that goes! You are probably one of those people who complains about everything. Westjet is always personable and takes care of any problem immediately. I suggest you buy your 2 year old a ticket, not sure why u feel you are exempt from rules you bitter grouchy bag!
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Wernergerald's Comment
Written on: 10/12/2012
You are just a small minded rude person who don't get the point.
Here a respond from an Airline who takes care for their customers and of course West Jet did not reply.
Reply from Korean Air
Dear .......,
We are writing in response to your e-mail dated November 11, 2012
with regards to the inconvenience you’ve suffered.
For the portion Halifax to Toronto, Korean Air serves as a marketing carrier
and West Jet, operating carrier. In this case, marketing carrier’s rule
for an infant ticket should be followed. West Jet followed their own infant
ticket rule which led to the tremendous inconvenience caused for your family.
Your case was delivered to West Jet, customer affairs team for further review
and requested corrective actions. We are regrettable that it did not meet up
to your expectations this time. We will proactively seek ways in providing
better service.
We look forward to serving you again soon.
Sincerely,
Vice President
Customer Relations
Korean Air
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Wernergerald's Comment
Written on: 11/12/2012
You are not very understandable and pretty rude, you must have connections to WestJet, maybe you are one of their employees in Halifax.
But here you can read a respond from an Airline which take care of their customers, and of course WestJet did not reply yet.
Dear Mr. ……,
We are writing in response to your e-mail dated November 11, 2012
with regards to the inconvenience you’ve suffered.
For the portion Halifax to Toronto, Korean Air serves as a marketing carrier
and West Jet, operating carrier. In this case, marketing carrier’s rule
for an infant ticket should be followed. West Jet followed their own infant
ticket rule which led to the tremendous inconvenience caused for your family.
Your case was delivered to West Jet, customer affairs team for further review
and requested corrective actions. We are regrettable that it did not meet up
to your expectations this time. We will proactively seek ways in providing
better service.
We look forward to serving you again soon.
Sincerely,
Vice President
Customer Relations
Korean Air
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★★★★★
“great airline”
Written on: 14/11/2012 by billmarshall (1 review written)
I thank you from the bottom of my heart. I know it may seem silly to some but it really is a frightening experience to go through. It is like a chemical takes over your rational and decision making ability. I often think those guys who go crazy up there perhaps have this condition and do not deal with it. As I was telling your super agent who did do everything with patience since this started to occur more frequently I have cut my flying down to `10% of what I want. If I can count... (read more)
★☆☆☆☆
“Never Again”
Written on: 24/10/2012 by twolazyrotties
Never again will we fly with WestJet on any flight outside of Canada. We just returned from Cancun. Our airfare was almost the same cost as what we paid for my mother in law to fly with Sunwing so she could join us. She got a champagne breakfast and in flight service one would have seen years ago on a legacy carrier. In other words, excellent in flight customer service. Her return flight up to Edmonton was excellent as well - a very good dinner with wine etc. What did we get with our... (read more)
★☆☆☆☆
“Worse ever.”
Written on: 25/09/2012 by Smsynovial (1 review written)
I am a person who travels a lot, all around the world and I have never come across such a nasty customer service attitude before! I try to book a flight online as I normally do but for some reason when I got to the end of the booking it would tell me that the flight was no longer available ( I'm sure if you are a frequent flyer it has happen once or twice to You too) so I try all the regular websites like Priceline,Expedia,Travelocity,kayak you guys know the normal,but again the flight was... (read more)
★★☆☆☆
“Lots could be improved”
Written on: 07/07/2012
I am stuck with Westjet. They are the only airline flying Calgary to Windsor direct. Have flown with them many times, but the staff seem to be getting more miserable as time goes on. The phone call centre is a disaster (LONG waits on the phone); their loyalty program is impossible to navigate, and the flight attendants seem indifferent. They are excellent, however, with being on time. (read more)
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Showing 11 - 20 of 66 Reviews
★☆☆☆☆
“The worst seat ever, unimaginable”
Written on: 05/07/2012
I flied 10:56 pm to Toronto from Vancouver on July 27. I checked in 1 hour before flight. I was told there was still good seats arrangement for three of us when I checked in 1 hour before flight. (Was it sarcasm?) It turned out two seats were in front of the toilet. My seat was the next to the toilet within a reach, attached to the rare wall, no reclining. It was late night flight, so I needed sleep. But whenever someone used the toilet, the movement, light, smell and noise all made me... (read more)
★☆☆☆☆
“Travel agent unhappy with lack of accommodation by airline”
Written on: 02/07/2012 by cccKarl (1 review written)
Tried to change to an earlier flight but that requires a $50 per person fee, which makes no sense because the itinerary is identical and if there's space what difference does it make. There cost does not go up if we leave on the earlier flight. To make matters worse we were told that changing to the earlier flight would be free if our flight was showing as delayed. At the time it wasn't, so he couldn't do anything. Even though we have a 4 month old baby that we now had to keep happy in the... (read more)
★★☆☆☆
“I am travelling West Jet for the first time.”
Written on: 22/05/2012
I travelled Sunwing vacations on this trip. Great service. Web site was easy to navigate and booked my seat ahead of time without trouble. I just booked my first vacation with West Jet Vacations. I am having a terrible time getting my E ticket to print. They want me to switch to Fire fox. I can't book my seat online like Sunwing. I tried calling Westjet but keep getting a call centre and then they say they are closed. Been in St Maarten with Sunwing for two months at Sonesta Maho.Had a great... (read more)
★★★★★
“Very Pet Friendly Airline”
Written on: 07/05/2012 by cockermom (1 review written)
We were extremely impressed with the way WestJet handled our dog from the moment we checked in. A staff member walked with us to the inspection area and then stayed with us (and allowed me to give my dog some water and kibble) while waiting for someone to take our dog to the holding area (before the flight). They require that pet parents fill out a ticket with their seat number so when your pet is loaded onto the plane, a crew member comes to your seat and hands you the ticket and you know... (read more)
★☆☆☆☆
“Leaves you stranded months before you ever leave”
Written on: 05/04/2012
We booked our flights to and from Vancouver to Hawaii for June 2012. We booked well over 3.5 months in advance to make sure we got good flights and pricing on Westjet. Well, it's too good to be true. After a month of our initial booking, we got an email from them that our flight home is CANCELLED. That's right. Cancelled 2.5 months BEFORE the flight. When asked why, they said there wasn't enough passengers to make the flight worthwhile. WOW. It's still 2.5 months away so how do you... (read more)
★☆☆☆☆
“Terrible experience, was misled by WestJet Vacations”
Written on: 12/03/2012 by Cait2012 (1 review written)
- At the time we booked this resort, I had done research for several weeks and had narrowed it down to several resorts. The reason that we choose Krystal Vallarta was because of the following advertised amenities/inclusions: o 24 hour all-inclusive o Included/Unlimited International & Domestic Alcohol o Various Ariel shots of the large pools and swim-up bars o 2 Swim-up bars o Disco on the resort that was included (drinks/cover… etc.) o All taxes & gratuities o During a phone... (read more)
★★★★★
“Efficient, simple, comfortable”
Written on: 28/08/2011
Flew YEG-YYZ-YEG for a long weekend, chose westjet because it was 500 CAD less than AC. Flight there on time, and full! Overhead bins large enough for all baggage, which was nice. Staff were fine, nothing special. Food is usually poor. IFE is okay, but unlike AC, you have to pay for movies and premium shows (AC and Westjet are usually the same price for base tickets on this flight). Used Westjet's discount for the lounge in Toronto, which was excellent. Return delayed on the runway because... (read more)
★★★★★
“Westjet rules!”
Written on: 18/06/2011 by mcnallyx4 (1 review written)
Westjet YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some... (read more)
★☆☆☆☆
“We took the new direct flight from Edmonton to Maui....”
Written on: 11/04/2011
We took the new direct flight from Edmonton to Maui. Our flight was scheduled to leave at 630am so we were the recommended 3 hours early and it was 8 hours delayed. The plane is not theirs so when it breaks down they can't fix it. They would only give us hour to hour updates, so you couldn't even leave the airport. This was our honeymoon so we missed out on a whole day and received nothing.
On the way back we were 30 hours delayed. They set us up in a really nice hotel, with $20/day for...
(read more)
★☆☆☆☆
“Terrible airline. Terrible services (non existent...”
Written on: 04/04/2011
Terrible airline. Terrible services (non existent service I should say). You are lucky if you get peanuts to eat for free. You have to pay for everything. (read more)
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Showing 21 - 30 of 66 Reviews
★★★★★
“ WestJet is great! Our flight was late leaving...”
Written on: 26/01/2011
WestJet is great! Our flight was late leaving Honolulu and they gave us a $50.00 food voucher to use for our family of 5 in the airport. Great service and excellent pilots. WestJet will always change altitude to stay out of turbulence. Satellite TV quits working about 1 hour out of vancouver towards Hawaii. They could give you free movies when this happens. (read more)
★☆☆☆☆
“We booked a penthouse suite in Cabo at Villa Del Arco...”
Written on: 12/11/2010
We booked a penthouse suite in Cabo at Villa Del Arco through the West Jet website. At the time of the booking, the website said "PENTHOUSE"...well, before we left for our trip, my husband noticed that our itinerary listed it as a 2bedroom suite. I called West Jet the day before we left to confirm that we did in fact have a penthouse. The person we spoke to confirmed that with me on the phone. Upon arrival at the hotel, we were informed that they did not have us listed in a Penthouse. ... (read more)
★☆☆☆☆
“I was mis-informed when booking flight to cancun as to...”
Written on: 03/11/2010 by cktab (1 review written)
I was mis-informed when booking flight to cancun as to the size of aircraft. i asked as i'm 6'5", was told direct flight from calgary was their largest 737-800 with 34" pitch and 18 1/2" seats, oops wrong it was mid size 737-700 with 31" pitch and 17" wide seats, on the return flight it was their smallest 737-600 with less pitch again. on the flight south my knees were jammed against the seat in front making it impossible for that seat to recline. on the return flight i couldn't even get my... (read more)
Xkbal's Response to cktab's Review
Written on: 19/12/2010
Story doesn't ring true. Seat width is the same on all of their aircraft, 17". Seat pitch is 34" on the 800 but it is 32" on both the 600 and 700. Don't see hw you would have a harder time on the 600 versus the 700.
<br/>
<br/> http://www.seatguru.com/airlines/Westjet/information.php
<br/>
<br/>I'm 6' and never had to ask the person in front of me to not recline their seat, find it had t believe someone 8" shorter had that problem.
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Theisin's Response to cktab's Review
Written on: 01/03/2011
Yeah i checked seatguru too and found the same deal. Size of plane has nothing to do with how tight they pack the seats together.
<br/>And I am sure WJ told you they have first class seats...lol
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★☆☆☆☆
“Despite their best attempts to paint themselves as,...”
Written on: 19/09/2010
Despite their best attempts to paint themselves as, friendly, helpful, entertaining and responsive to personal needs, the company's true colours show in their actions and in my case Westjets actions were hateful, greedy and ineffective.
The company promotes the fact that if you can't make a flight, you can put the value of the flight in a credit account (for a fee, of course) and use those funds to book another flight within a year. Because of health problems I was unable to take advantage...
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Theisin's Comment
Written on: 01/03/2011
This is what travel inturuption insurance is for, or fully refundable fares are for.
<br/>
<br/>Why should an airline sell you a seat and then if you dont show up, the plane has an empty seat (costing the airline) then give your money back. I mean it has to work both ways.
<br/>
<br/>Feel for ya, but I mean makes sence to me why airlines dont do refunds uless you fly higher class
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★☆☆☆☆
“No fault of Westjet, I left my passport in a seat...”
Written on: 14/07/2010
No fault of Westjet, I left my passport in a seat pocket and they absolutely refused to check that pocket and went through every possible excuse including "we have no way of finding that aircraft". This is just a matter of a simple message sent to the staff at its next recieving airport and a quick peak in the seat pocket to recover it. The carantee is all a baseless marketing ploy with no regard for helping someone when they really need it.
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★★★★☆
“Flew from Toronto to Vancouver. First time travel with...”
Written on: 02/06/2010
Flew from Toronto to Vancouver. First time travel with Westjet.Very happy with the amount of legroom I got, even in a standard economy seat. The 4 stars is just for that.The staff were very friendly which is more than can be said about the ignorants that work in the airport.Bad side was that you had to pay for food and drink, the entertainment turned out to be TV which kept on losing its signal and the queue for the toilets. (read more)
★★★★★
“I travelled in WESTJET on May 15th from toronto to...”
Written on: 16/05/2010
I travelled in WESTJET on May 15th from toronto to calgary - the flight number was 0698 that was scheduled to fly at 9:00 a.m. This is the first time I have travelled via westjet and I have to say that I had a wonderful experience. It's rather unforunate that I did not get the names of the two air hostess who served me on plain. I was sitting in seat C6 - so if these two air hostess are reading this review, i want to thank you very much for the wonderful serivce. You ladies accomodated me... (read more)
★★★★☆
“Flew twice (2008 & 2010)to Hawaii from Winnipeg with...”
Written on: 27/04/2010 by douglasblair (1 review written)
Flew twice (2008 & 2010)to Hawaii from Winnipeg with connections thru vancouver, always found ticket agents and on board attendants extremely helpful and effecient. On time arrivals always. (read more)
★☆☆☆☆
“Haven't even flown with Westjet yet, and I'm not...”
Written on: 27/04/2010
Haven't even flown with Westjet yet, and I'm not happy. Booked through Travelocity, got to the seat selection step and the page said the carrier didn't allow seat selection "at this time." I had to contact the carrier. All well and good.
So I got on the phone, quickly received an agent who said she could take care of that for me. And in one breath reviewed my itinerary and flowed right into "and that'll be $7 what seat would you like?" I had to ask her to repeat herself. Reserving a...
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Theisin's Comment
Written on: 13/06/2010
"Never heard of charging for that before"
<br/>
<br/>I dont know what airlines do not charge for advance seat selection... So you booked with a 3rd party maybe you should complain to them. But all airlines charge this fee and to post this review is rediculous. like you said you have not even flown with them yet.
<br/>
<br/>If you dont want to pay the $7 (and that happens to be a cheap seat selection fee) then get your seat assigned day of flight for free.
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Theisin's Comment
Written on: 01/03/2011
Seat selection will cost you at basicly all airlines (7 bucks is cheap too compared to some I have seen)
<br/>
<br/>Im not a fan of travelocity. Heard some horror stories of them chargeing a CC several times for one ticket on a flight they had no seats for. I only book online with the airline for domestic flights...
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★★★★★
“Very friendly and efficient staff and crew on Westjet....”
Written on: 07/02/2010
Very friendly and efficient staff and crew on Westjet. Flew twice with them in the last two months and everything was smooth and very good. Highly recommended. Great seat sale prices. Hard to beat (read more)
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Showing 31 - 40 of 66 Reviews
★☆☆☆☆
“worst airline ever, out of sandwiches !!! lates !!!...”
Written on: 07/02/2010
worst airline ever, out of sandwiches !!! lates !!! not comfortable and very rudes reps, NOT FRIENDLY ON BAORD :( plane always dirty and old !! (read more)
★★★★★
“I knew after seeing the extremely low rated reviews...”
Written on: 20/01/2010
I knew after seeing the extremely low rated reviews for every single airline that if westjet was low too, that people are just a bunch of complainers and i was right! westjet is the best airline in canada period! their seats are comfortable, they have good entertainment, and the customer service is excellent! i have never had a problem with westjet, they put their customers first and it shows! i only wish they flew to europe and other esatern locations! (read more)
Peanuttygoodness's Comment
Written on: 25/04/2013
You must be dreaming in technicolour!
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★☆☆☆☆
“Worst customer service I have experienced anywhere in...”
Written on: 09/01/2010
Worst customer service I have experienced anywhere in a long time. Resolution of a reservation issue created by Westjet's poorly operating online reservation system required a three plus hour wait on the phone. The telephone based service center provided by Westjet Airlines is the only means for customers to communicate with agents and as a result the customer waits on the phone for upwards of three hours or does not get the problem resovled. It is surprising that a company with Westjets... (read more)
★☆☆☆☆
“DAY 1 Experience ”
Written on: 07/01/2010
DAY 1 Experience
With my complete regret, I am disappointed to report that Westjet has been the worst experience on my first trip ever. Never in my travel history, I have felt so helpless and abused. I do have to say that I had heard great things about the airline and it's service so either I am the most unluckiest person to face this dilemma with your airline or it might be that your passenger's expect this kinda of experience once they have chosen to fly with you.
Due to a urgent...
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★★☆☆☆
“After their lack of change management considerations...”
Written on: 09/12/2009
After their lack of change management considerations when they decided to abruptly transition to a new transaction system, they totally disappointed me today with their lack of attention to detail. They are totally winning customers. My parents were going on an international flight to Vietnam and they started in Calgary, AB. I asked the check in personnel if the baggages were going to the final destination, Vietnam and he said yes. I found out later when my parents got to Vancouver en route... (read more)
★☆☆☆☆
“I booked a direct flight from Calgary to Ottawa that...”
Written on: 27/11/2009 by jophill (1 review written)
I booked a direct flight from Calgary to Ottawa that was supposed to land at 4:30 p.m. The plane began its descent but then quickly flew back up in the air. The pilot stated he had missed his approach (whatever that meant) and then said there was too much fog to land. We ended up in Montreal and sat on the tarmac for a long time while they tried to figure out what to do with us. Finally they said that we could disembark, but it would be at our expense to get back to Ottawa. Anyone who stayed... (read more)
Theisin's Response to jophill's Review
Written on: 13/06/2010
A missed approach is what happens when the airplane reaches its MINUMUM safe height above the ground and the pilot still is unable to see the runway. So rather than risk everyones life and end up crashing into the runway you can be thankful he decided to fly to an airport with safer weather conditions.
<br/>
<br/>Obviously the airline puts your safety first, and they were going to get you to your destination when safely able.
<br/>
<br/>Sometimes I think people like you just need a little scare or something where you can learn to appriciate air travel just a bit.
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★☆☆☆☆
“machine was 2 hours late - no communication from...”
Written on: 17/11/2009
machine was 2 hours late - no communication from check-in staff
aboard only minimum service {(water)
young, unexperienced staff that was overplaying problems trying to be funny
i think i will pay a bit more in the future and book a different airline
(read more)
★☆☆☆☆
“both flights delayed. service on edmonton to vegas...”
Written on: 12/11/2009
both flights delayed. service on edmonton to vegas flight was terrible(maybe westjet should hire more experience, cabin crew averaged 20 to 25 years old) temp. on board terribly warm. asked only once for a drink during the 3-hour flight and received a warm can-no glass. rudest attitude i have ever experienced of any airline (air canada,canadian,american,continental,delta,horizon and us airways).not my first experience with westjet, and may be my last. upon arrival in las vegas, discovered... (read more)
★☆☆☆☆
“both flights delayed. service on edmonton to vegas...”
Written on: 12/11/2009
both flights delayed. service on edmonton to vegas flight was terrible(maybe westjet should hire more experience, cabin crew averaged 20 to 25 years old) temp. on board terribly warm. asked only once for a drink during the 3-hour flight and received a warm can-no glass. rudest attitude i have ever experienced of any airline (air canada,canadian,american,continental,delta,horizon and us airways).not my first experience with westjet, and may be my last. upon arrival in las vegas, discovered... (read more)
★☆☆☆☆
“both flights delayed. service on edmonton to vegas...”
Written on: 12/11/2009
both flights delayed. service on edmonton to vegas flight was terrible(maybe westjet should hire more experience, cabin crew averaged 20 to 25 years old) temp. on board terribly warm. asked only once for a drink during the 3-hour flight and received a warm can-no glass. rudest attitude i have ever experienced of any airline (air canada,canadian,american,continental,delta,horizon and us airways).not my first experience with westjet, and may be my last. upon arrival in las vegas, discovered... (read more)
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Peanuttygoodness's Comment
Written on: 25/04/2013
Just finished flying with WestJet. Secret to the CEOs of companies making S...t loads of money. They and their company rob the consumer.
My $100.00 refund was not credited back to my credit card but to some "bank"...in my husband's name. Add insult to injury; the $100.00 refund DOES NOT include the taxes I have already paid out !!! Now what's up with that ??? Other companies will give a refund on our credit cards plus the amount of taxes involved.
They DO NOT have a direct telephone number so there is no way to reach the head office..