Westjet Reviews

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  • Quality of Entertainment

  • Quality of food

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Latest Reviews

★★★★★

“happy traveller”

Written on: 08/08/2016 by happywalker (1 review written)

My wife and I have just flown to Winnipeg with you and have just returned home after a three weeks stay. Both journeys were excellent. All the crew were helpful and polite and we are hoping that you will continue flying from London Gatwick to Winnipeg. The plane was on time for both journeys and we will be definitely use your airline in future … Read Full Review

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★☆☆☆☆

“Delays, money loss and no support”

Written on: 06/07/2016 by Lillianan67 (1 review written)

On the way to Cancun we had a passenger behind us who was placed in Plus section free of charge as the flight was oversold. This passenger was kicking us in the backs and swearing for four hours. WestJet flight attendants did not do anything. Flight back was delayed. Despite we paid for Plus package no priority check-in (as in the agreement) was provided in Montreal or Cancun. Food was not fresh with bad smell. Looked dangerous and we did not eat. When we pointed to it to flight attendant… Read Full Review

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★★★★☆

“MONEY GRAB”

Written on: 22/06/2016

Recent trip to Halifax from Edmonton, paid the 25.00 for luggage, bought the Plus seating, Trip there, watched TV, had stopover in Toronto. Trip back through Calgary, NO TV, wanted to charge for internet if you had the AP, I am 74 years old, 5hr flight took forever without entertainment… Read Full Review

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★★★★★

“Wonderful customer service so helpful and thoughtful ”

Written on: 08/04/2016 by RaziaFrench (1 review written)

I just want to share my wonderful experience with every one about west jet customers service in Vancouver airport. Last week I had a flight from Abbotsford to Calgary The taxi drivers dropped us off in the wrong airport. We had no way to make it to the Abbotsford airport in time for our flight. That was the time that the wonderful west jet representatives come true for us and change our departure airport from Abbotsford to Vancouver airport . Which that was so amazing especially I was… Read Full Review

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★★★★☆

“Additional Charges”

Written on: 05/03/2016 by AllanWatt (1 review written)

Hello; I just returned from 4 Westjet flights, Victoria - Calgary & Calgary to Houston. It blew my mind when the announcement for headphones are being charged by Westjet. My connecting flight from Houston to Merida with United they were NO CHARGE! With the savings of jet fuel due to the current oil barrel costs, Westjet profits must be better than ever! To bad I'm not a share holder! The staff in general were very courteous and accommidating! Great flight times was a blessing! So overall… Read Full Review

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★★☆☆☆

“Appalling service”

Written on: 17/01/2016 by LelaG (1 review written)

I reserved a round trip from Toronto, ON to Sarasota, FL, January 2016. I checked in a bicycle, according to their rules. The bicycle never arrived at destination. They delivered the bicycle 3 days later. Many passengers did not get their luggage either. The staff at Sarasota airport are untrained and unqualified to process the claim. They learn on the job, taking 50 minutes by the clock, to read and understand the company's rules and regulations. I will not fly with this airline again… Read Full Review

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★★★★☆

“Price Drop Guarantee - Careful! It's Not What it Seems”

Written on: 23/10/2015 by allendick (1 review written)

"Book the flight you want, and if the price drops after you book, right up until 2 hours before you fly, we'll give you back the difference in WestJet dollars. No games, just peace of mind. That's our Price Drop Guarantee." is the advertised claim, and I believed it. I fly Westjet often, and have been happy with the flights, no problem there, but it so happened that I recently booked a flight for myself, my daughter and her two kids. I paid for all of us and was not worried about waiting for… Read Full Review

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★★★☆☆

“Nude Movie Choices ”

Written on: 06/10/2015 by Vanessasabo (1 review written)

I have always enjoyed flying with West Jet mostly because I enjoy pleasant people who seem to enjoy their job! My HUGE COMPLAINT is that at no time should nudity be part of anyone's "Movie Veiwing Pleasure" Is it just me? There is NO WAY to stop my children from seeing the neighbours screens! Gross! And I don't want to watch nudity with a plane full of strangers! It's really disturbing and unnecessary for these movies to be options! There is zero reasons why West Jet can't choose movies with… Read Full Review

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★☆☆☆☆

“What happened to WestJet”

Written on: 14/07/2015 by Frustratedflier (1 review written)

Prior to WestJet coming on the scene Canadians were basically saddled with two airlines. They were expensive and provided limited choice. Our beloved government at the time lauded more completion as to providing better service and prices, as we all did. Well, around 20 years ago along came a bunch of cheap and cheerful airlines, WestJet being one of them. Good service, great scheduling, friendly staff...a real pleasure to fly. Fast forward 20 years and now you have only two… Read Full Review

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★★★☆☆

“Contrary to claims, customers do NOT come first....”

Written on: 15/05/2015 by Nicole1956 (1 review written)

Canadian Westjet Airline was born over 10 years ago as a low-cost alternative and competing entity to the government-supported Air Canada. It was refreshing and forward-looking for the first 5 or so years, and every customer was treated as a vip. However, Westjet Airlines now leads the way in add-on charges to its clients, to the point where Air Canada actually follows its lead in levering add-on charges, with Westjet all the while pretending that its fares are lower. I have no doubt that this… Read Full Review

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★★★☆☆

“Useless Pilot ”

Written on: 06/05/2015 by Herndonaf59 (1 review written)

On a return flight from Barbados we flew at 40,000 feet, low air pressure in cabin, felt sick most of the way, low airspeed, added an extra hour to the flight, on landing pilot hit the runway fairly hard, on final was going left and right in excess of 45 degrees. Think they aren't trying to save money and charge more. Their check in software is useless, can't book a seat on economy fares till 24 hours before flight takeoff times, and then they charge twice for initial booking fee then another… Read Full Review

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★★★★☆

“Great Customer Service”

Written on: 05/04/2015 by Snugglz (1 review written)

My husband and I were flying from Kitchener to Calgary in March 2015. Flight was cancelled March 3rd due to freezing rain. Now my husband is sick man, suffering lung cancer trying to make it home to see his family. If anyone knows the Kitchener airport is out in " No where". Needless to say our daughter drove us there and left due to the weather. Feeling lost, frustrated and stressed due to the flight being cancelled, I didn't know what to do. My main concern is my husband. Westjet staff did… Read Full Review

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★☆☆☆☆

“Jafua”

Written on: 24/03/2015 by Frustratedforthelastime (1 review written)

Just another f'd up airline. Aircraft are old featureless and cramped. Late is becoming the norm and their so called bright and bubbly staff have become less than spirited. Yup they started as a model after southwest and faded to the former lazy beaucratical government funded airline we have here in Canadda. Actually I take that back somewhat, at least air canada has maintained it's fleet with updated cabins and services. Ever tried to watch a movie on the 4 inch screen? Oh that will be one… Read Full Review

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★☆☆☆☆

“dont believe westjet”

Written on: 17/03/2015 by frRoss177 (1 review written)

don't believe westjet's claim about being on time, my last seven flights have all been later than half hour, one was four hours late, grumpy miserable staff, rip you off if you try to change flights please please another company needs to get in on the western Canada route's… Read Full Review

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★★☆☆☆

“Smoke n mirrors”

Written on: 13/02/2015 by ShaniaBowman (1 review written)

They cram you in like a cattle truck and then try to be funny. I don't trust them and I don't think they take it very serious. All just a big ha ha ha The prices have creeped up to same as Air Canada so I fail to see the benefits of risking your life with these clowns… Read Full Review

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★☆☆☆☆

“West Jet setting a new standard in horrible customer...”

Written on: 12/02/2015 by GaelHooper96 (1 review written)

I am composing this review in hopes to alert others on the absolutely abysmal customer experience my brother and I received from Westjet on a recent round trip flight from Edmonton to London, ON and back. Our experience began on a Thursday. After receiving the news of the death of our Grandfather the day before I booked two seats on the next available flight home and that was Thursday at 12:15pm from Edmonton. To get to our final destination of London required us to transfer in Calgary where… Read Full Review

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★☆☆☆☆

“Worst Customer service need more airline companys to...”

Written on: 25/12/2014 by RohanNorris107 (1 review written)

Getting expensive with baggage fare with rude managers and employees. Cheap food served looks like gets from a low class restaurant. Got sick in flight. Terrible experience. Will never take this airline again. Customer service extremely bad. In flight items more expensive and rip off as it is lot cheaper in other airlines… Read Full Review

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★★☆☆☆

“Delayed Flights becoming the norm”

Written on: 12/12/2014 by Bria114 (1 review written)

I fly through Calgary regularily from Grande Prairie and Kamloops and it seems the Westjet flights are delayed or cancelled and at the same time the Air Canada flights are going. This seems to be more and more the norm. I miss the Westjet from a few years ago that made air travel feel reliable… Read Full Review

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★☆☆☆☆

“Westjet; sleazy as a used car salesman”

Written on: 29/11/2014 by Blairxg313 (1 review written)

After showing my flight and the majority of other flights as on time for departure for the entire day even though it had been snowing in Calgary, I made the decision to go to the airport. I arrived early, checked that my flight was still on time; it was), I passed through security and sat by the gate. I was notified 20 minutes before departure that the flight will be delayed 15 minutes due to late departure of the plane; not a problem. This was pushed back again by 15 minutes about 10 minutes… Read Full Review

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★☆☆☆☆

“worst flights and awful customer service”

Written on: 25/10/2014

Due to winds our flight from eastern canada to Calgary was late in arriving by 25 min. There was 8 of us with a connecting flight to Saskatoon. The flight was scheduled to leave in 15 min. from our landing. Too bad for us all. We were however allowed to get the next due flight 5hrs. later. No voucher for food or drink. As i sit for the last 3hrs. close to westjet guest services and watch the mingling of westjet staff and little customers. (average of 1/hr.)3-5 services personnel, which i get to… Read Full Review

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