Westjet Reviews

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Latest Reviews

★★★★☆

“Great Customer Service”

Written on: 05/04/2015 by Snugglz (1 review written)

My husband and I were flying from Kitchener to Calgary in March 2015. Flight was cancelled March 3rd due to freezing rain. Now my husband is sick man, suffering lung cancer trying to make it home to see his family. If anyone knows the Kitchener airport is out in " No where". Needless to say our daughter drove us there and left due to the weather. Feeling lost, frustrated and stressed due to the flight being cancelled, I didn't know what to do. My main concern is my husband. Westjet staff did… Read Full Review

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★☆☆☆☆

“Jafua”

Written on: 24/03/2015 by Frustratedforthelastime (1 review written)

Just another f'd up airline. Aircraft are old featureless and cramped. Late is becoming the norm and their so called bright and bubbly staff have become less than spirited. Yup they started as a model after southwest and faded to the former lazy beaucratical government funded airline we have here in Canadda. Actually I take that back somewhat, at least air canada has maintained it's fleet with updated cabins and services. Ever tried to watch a movie on the 4 inch screen? Oh that will be one… Read Full Review

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★☆☆☆☆

“dont believe westjet”

Written on: 17/03/2015 by frRoss177 (1 review written)

don't believe westjet's claim about being on time, my last seven flights have all been later than half hour, one was four hours late, grumpy miserable staff, rip you off if you try to change flights please please another company needs to get in on the western Canada route's… Read Full Review

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★★☆☆☆

“Smoke n mirrors”

Written on: 13/02/2015 by ShaniaBowman (1 review written)

They cram you in like a cattle truck and then try to be funny. I don't trust them and I don't think they take it very serious. All just a big ha ha ha The prices have creeped up to same as Air Canada so I fail to see the benefits of risking your life with these clowns… Read Full Review

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★☆☆☆☆

“West Jet setting a new standard in horrible customer...”

Written on: 12/02/2015 by GaelHooper96 (1 review written)

I am composing this review in hopes to alert others on the absolutely abysmal customer experience my brother and I received from Westjet on a recent round trip flight from Edmonton to London, ON and back. Our experience began on a Thursday. After receiving the news of the death of our Grandfather the day before I booked two seats on the next available flight home and that was Thursday at 12:15pm from Edmonton. To get to our final destination of London required us to transfer in Calgary where… Read Full Review

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★☆☆☆☆

“Worst Customer service need more airline companys to...”

Written on: 25/12/2014 by RohanNorris107 (1 review written)

Getting expensive with baggage fare with rude managers and employees. Cheap food served looks like gets from a low class restaurant. Got sick in flight. Terrible experience. Will never take this airline again. Customer service extremely bad. In flight items more expensive and rip off as it is lot cheaper in other airlines… Read Full Review

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★★☆☆☆

“Delayed Flights becoming the norm”

Written on: 12/12/2014 by Bria114 (1 review written)

I fly through Calgary regularily from Grande Prairie and Kamloops and it seems the Westjet flights are delayed or cancelled and at the same time the Air Canada flights are going. This seems to be more and more the norm. I miss the Westjet from a few years ago that made air travel feel reliable… Read Full Review

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★☆☆☆☆

“Westjet; sleazy as a used car salesman”

Written on: 29/11/2014 by Blairxg313 (1 review written)

After showing my flight and the majority of other flights as on time for departure for the entire day even though it had been snowing in Calgary, I made the decision to go to the airport. I arrived early, checked that my flight was still on time; it was), I passed through security and sat by the gate. I was notified 20 minutes before departure that the flight will be delayed 15 minutes due to late departure of the plane; not a problem. This was pushed back again by 15 minutes about 10 minutes… Read Full Review

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★☆☆☆☆

“worst flights and awful customer service”

Written on: 25/10/2014

Due to winds our flight from eastern canada to Calgary was late in arriving by 25 min. There was 8 of us with a connecting flight to Saskatoon. The flight was scheduled to leave in 15 min. from our landing. Too bad for us all. We were however allowed to get the next due flight 5hrs. later. No voucher for food or drink. As i sit for the last 3hrs. close to westjet guest services and watch the mingling of westjet staff and little customers. (average of 1/hr.)3-5 services personnel, which i get to… Read Full Review

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★☆☆☆☆

“Cancelled flights without notice ”

Written on: 25/06/2014 by Stanton20 (1 review written)

I arrived at the airport ready to check in and was informed that I had been directed to a next day flight and for god's sake it is summer!!! What weather re-direct flights could there be? Then they give you a taxi voucher to take you home - one thinks that that is really nice - not really as you think you can take any cab - no not the airport cab that charges a different fare and you get home upset and you have to pay the difference!!! I missed my conference day and had to wake up at 4:00 to… Read Full Review

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★☆☆☆☆

“trying to rip off people”

Written on: 18/06/2014 by jay74 (1 review written)

They suck they try to rip you off at every turn ur 8lbs over they charge u $59 when u could have put items in ur carry on and added another bag for $20. Then when you go to board plane they want u to pay another $20 to put ur bag in the belly of the plane cuz it looks to big. But for me I pushed it into the ripe off device they have. Then removed it. This airline needs to fall. If we all stand together we WILL crush this half assed airline. It's time for them to fall… Read Full Review

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★☆☆☆☆

“Who books a 3 year old alone on a flight? Westjet”

Written on: 31/05/2014 by AshleeRogers (1 review written)

Flew from YVR to YUL, due to electric failure, first flight was late...staff promised connecting flight would wait as there were many others...in Edmonton, flight was gone. Were given connection 8 hours later. When we found out there was an earlier flight, we asked if we could be put on it. The ground staff told us it was sold out. When we called the customer service center they told us there were still seats available. So we booked through the 1- 800-number but they changed our three-year-olds… Read Full Review

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★☆☆☆☆

“Flew from Calgary to Hawaii from April 14 to 25 ”

Written on: 07/05/2014 by cbScott237 (1 review written)

Some crew members were sarcastic and had a non-caring attitude. I made a concern about the section my wife and I were sitting (very cold section seat 8A and 8B), but one sad sack just shrugged and said it was warm in the rest of the plane. The seats are cramped and you feel like you are in a sardine can. The captains were overweight and it doesn't look like West Jet checks their physical health before allowing them to fly the plane. The one guy looked like he needed two seats to fly the plane… Read Full Review

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★☆☆☆☆

“Westjet and Air Canada - same manure, different pile”

Written on: 07/05/2014 by Pierce493 (1 review written)

Westjet has gotten too big. Booked flights from Saskatoon to Abbotsford (through Calgary) returning 4 days later. On both trips, they ran late, refused to wait for connection in Calgary, forcing us to stay overnight in Calgary. I understand that this sometimes happens. However - twice in 4 days? Also, on both occasions, the connector flights were still on the ground in Calgary. This makes no sence - and so reminds me of Air Canada. Trust me ...... time for another airline to open up… Read Full Review

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★☆☆☆☆

“Worse customer service and pet service EVER”

Written on: 02/05/2014 by Sandy1983 (1 review written)

I moved from Toronto to Calgary today. I have a pet ferret, Bella, and I have had her since she was two months old, and she is now almost eight. I flew with WestJet, which does not allow ferrets on board at all; the only option is to use Westjet Cargo. First, I was told I can only book a cargo shipment a maximum of five days in advance. Needless to say, my flight price doubled having to wait last minute to book it, but I was fine with waiting and paying more, as I wanted to ensure my pet… Read Full Review

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★☆☆☆☆

“Terrible and extremely rude staff and management.”

Written on: 26/03/2014 by Lopez471 (1 review written)

Once you pay the fare the staff does not care about you they are too busy to make there own overtime and management is the worse. Looks like un experienced school drop out management and zero customer service… Read Full Review

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★☆☆☆☆

“Whole day lost”

Written on: 17/03/2014 by McCormick327 (1 review written)

We booked a few days with west jet vacations to vegas for a short get away and to have some fun. So to be early in prince George we came the night before to pg and spend a night in a hotel. First thing after arrival at pg airport 5am was checking in. After that was done we checked the screen and we realized our flight was delayed. So went back to the counter and ask ...reply no problem sir just one hour and you will make your connection in Vancouver. Told him ..would be nice to tell me… Read Full Review

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★☆☆☆☆

“WestJet has become a total rip-off mill. Since...”

Written on: 14/03/2014 by JonathanYVR (1 review written)

WestJet has become a total rip-off mill. Since introducing 3 so called classes, its nothing more than manipulation and fear mongering set up to trick you and take advantage of people. Case in point: One way ticket from LA to Vancouver March 23 2014. The plane is going to be at the LA airport because it is inbound from an incoming flight. You can look at different dates, see how massively overpriced the saturday or sunday fares compared to other days of the week. One big problem...the seat… Read Full Review

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Prince123's Response to JonathanYVR's Review

Written on: 17/03/2014

Air travel to and from Cancun, no TV's there or back. Flight took seven hrs forty five minutes return, with no clarification Extremely bad trip, will bear in mind other carriers next trip. I found superior but inexpensive flights on theholidayhotels.

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★☆☆☆☆

“Lost my luggage three days wrecked my holiday.”

Written on: 15/01/2014

I landed in mobay and spent 3 days without luggage or medication for lung infection so I spent the first week of allmost a three week vacation sick without my meds.Now I'm trying to go home for a 8:15 flight delayed to 11:45 then delayed again to 1:35 which puts me on the ground with a 1 hr drive at around 6am in my bed to be at work at 8 am.The part that gets me is westjet send emails I can't read as they show on my phone as jibberish and in the midst of all this there has not been any… Read Full Review

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★★★☆☆

“Left behind in Aruba”

Written on: 12/01/2014

Last Dec. 31st, 2013 me and my family went on a vacation trip to Aruba thinking it would be a very relaxing time and it was just until the time for coming back home to Toronto. Because of weather conditions the plane that was scheduled to go to Aruba to pick up and bring back the passengers from flight 2699 never arrived Tuesday Jan. 7th 2014. After expending a entire day trying to call and get an answer from the airline finally with got to speak with somebody from Westjet who only said that… Read Full Review

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