Alaska Airlines / Horizon Air Reviews

Watch this item
3 stars
Average rating for this product is: 3 out of 5

From 0 ratings and 13 reviews

Thumb up 62% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Alaska Airlines / Horizon Air

  • Flight on time?3.9 stars
  • Customer service3.2 stars
  • Comfort on flight2.9 stars
  • Quality of food2.4 stars
  • Value for Money3.1 stars
  • Overall rating3 stars

13 Reviews For Alaska Airlines / Horizon Air

  • gwadams Rank: Staff Sergeant 28th Nov 2008

    Reviewer rating: 4.5 stars


    gwadams's review has yet to be rated - Be the first!
    Report this review



    Bad Points: None.


    General comments: Flight to and from Las Vegas. Impressed with the friendliness and service. Friendly crew. On time. Good service on the ground and in the air.

  • gwadams Rank: Staff Sergeant 28th Nov 2008

    Reviewer rating: 4.5 stars


    gwadams's review has yet to be rated - Be the first!
    Report this review


    First time on Horizon and was impressed with the crew and the aircraft. Spacious seating on the Q400. Friendly attentive crew.

  • Guest 19th Nov 2008

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Nice airline. Helpful FA's. Great customer service, Served good food for a LAX-RNO flight. They offered bags of chips, peanuts, crackers, and a breakfast meal (eggs, sausage) with a drink (sprite, coke, fanta, more soft drinks, coffee, and tea). Overall 10/10.Will I fly with them again? Definitely.Was it worth my money? Definitely.Do I recommend you to fly it? Definitely.

  • hiflier1337 Rank: Lance Corporal 18th Oct 2008

    Reviewer rating: 4 stars


    hiflier1337's review has yet to be rated - Be the first!
    Report this review


    On my flight to Los Angeles, before we left Seattle, the flight attendants cracked a great joke about blackberries during the safety demonstration. Theres no entertainment system on all of their aircraft apart from the Digeplayers on transcontinental flights but they are served from first class first and they may run out when your at the back of the plane which can be annoying. Alaska airlines is a great airline to fly on.

  • Guest 25th Apr 2008

    Reviewer rating: 4.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Alaska Airlines / Horizon Air never lost a bag, only few delays, but in this busy world, understandable. Can fall asleep fine and easy to boared/leave, easy to get around and customer service people decent for what can be expected. Bad point, a couple of delayed flights, but not by muck.

  • Guest 16th Feb 2008

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Does anyone who works for this airline even care about their customers. After all, we are the ones who pay their wages. The trip to Puerto Vallarta on Jan 15/08 was more than dissapointing. There were 3 couples traveling together on this trip. We flew from Victoria B.C. to Seattle with no problem arriving in Seattle at 7:00am. Our connection from Seattle to San Francisco was to leave at 8:30am. The departure time had been changed to 9:20am. We boarded the plane and listened to the pilot change t ...

  • Travalalot 16th Sep 2007

    Reviewer rating: 0 stars


    Travalalot's review has yet to be rated - Be the first!
    Report this review


    During the recent grounding of Horizon planes, Horizon employees, under
    great stress, did a great job. Most flew Alaska to get to their cancelled
    Horizon connections in Seattle. Unfortunately, Alaska employees took a
    "not my problem" approach and were generally rude. In my case, when Horizon ran out of the overnight kits (toothpaste, brush)I requested a kit from Alaska, but I was refused: 'It was Horizon's Problem'.
    In my opinion Alaska seems to have forgotten consumers have choices. ...

  • bobsun 22nd Jul 2007

    Reviewer rating: 4.5 stars


    bobsun's review has yet to be rated - Be the first!
    Report this review


    Alaska is a top quality organization.

  • hankoboy Rank: Lance Corporal 11th Jun 2007

    Reviewer rating: 5 stars


    hankoboy's review has yet to be rated - Be the first!
    Report this review


    Flight from Vancouver to Portland was great. Only snacks were offered but coffee was aplenty. For such a short flight, you don't expect a full meal service and the plane was tiny. From the aircraft, the flight attendant showed us Mount St Helens, which was a nice touch, especially since I'm not from the area! Will I fly Horizon Airlines again? Of course! I am already planning my multiple stop trip around the Pacific Northwest with them!

  • tmuffin6 30th May 2007

    Reviewer rating: 1 stars


    tmuffin6's review has yet to be rated - Be the first!
    Report this review


    Flight attendants were surly and very rude.

  • OneWhoFlewWithAlaskaAirlinesLastTime 31st Jan 2007

    Reviewer rating: 0 stars


    OneWhoFlewWithAlaskaAirlinesLastTime's review has yet to be rated - Be the first!
    Report this review


    Alaska is the worst airline ever.
    Instead of the food, which was supposed to be included due to the ticket, a piece of toast was offered for $5.
    The same flexibility was experienced at the check-in desk. For only two kilos of overweight baggage I was charged $25.
    Toilets were stinking in the cabin.
    There was a shortage of blankets and pillows in the cabin. The pillows that were there were dirty.
    The temperature in the cabin was varying over the flight, so much so that people were wearing j ...

  • neal0000 29th Mar 2006

    Reviewer rating: 0 stars


    neal0000's review has yet to be rated - Be the first!
    Report this review


    I attempted to change my Alaska Airlines reservation within 24 hours of making it, 3 weeks from the departure date. Online, the price listed for a new reservation was $497.20 vs $719.20 for the prior reservation a $222 savings but they refused to honor the price difference (What do you think their policy would be if it was more expensive?) The several representatives and a manager that I spoke with informed me that "The computer system takes your money and we can't give it back no matter the pri ...

  • headtrip Rank: Staff Sergeant 16th Oct 2005

    Reviewer rating: 5 stars


    headtrip's review has yet to be rated - Be the first!
    Report this review


    I have always been impressed with the hospitality of Alaska Airlines. The flight attendants are very friendly, and usually very helpful for getting pillow and blankets on night flights, or getting refills on drinks or snacks in a timely manner. I do not recall any Alaska Airlines flights being late, and I have flown on them for 15 years. I always get AAdvantage frequent flyer miles on their flights, and I think that is the best program out there.

Related categories

  1. Flights to Florida
  2. Flights to New York
  3. Flights to USA
  4. Flights to Los Angeles