Hawaiian Airlines Reviews

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Hawaiian Airlines
2.6 stars
Average rating for this product is: 2.6 out of 5

From 1 rating and 17 reviews

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Average Ratings for Hawaiian Airlines

  • Flight on time?3.5 stars
  • Customer service2.8 stars
  • Comfort on flight3.1 stars
  • Quality of food2.9 stars
  • Value for Money2.7 stars
  • Reviewer Ratings2.7 stars
  • Overall Rating2.6 stars

17 Reviews For Hawaiian Airlines

  • marieart1 1st Mar 2009

    Reviewer rating: 0 stars


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    Good Points: None


    Bad Points: They do not have a customer service in the USA,they subbed it out in the Philippines. Obama you are from Hawaii, Hawaii is in the USA keep the work in the USA.


    General comments: We purchased Hawaiian Airlines tickets to fly to Honolulu and had to change the dates. The penalty for the change was higher than a new ticket itself. Now you are sending an email somewhere outside the US and then you get that generic answer REGRETFULLY WE ARE UNABLE TO GRANT YOUR REQUEST, in other words we are keeping your money and if you want to change the date start over.
    We were willing to pay a fee to change our tickets but not double especially in this economy. WE WILL NEVER FLY AGAIN IN HAWAIIAN AIRLINES.

  • Guest 18th Feb 2009

    Reviewer rating: 2.5 stars


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    First time on HA. Flew LA to Oahu.
    51/2 hour flight - offered a couple of soft drinks, but the only food was a roll or pasta dish and a packet of snacks. I have had better meals served on short haul included in the price.
    The digi viewer that could be hired for $15 did not work that well. Nothing of major interest for me found on it. Sound quality variable
    Return flight was reported delayed at Honolulu for 2 hours, although by the time we pushed back, it was closer to 3 hours behind. Same food ...

  • Guest 22nd Jan 2009

    Reviewer rating: 0 stars


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    Recently we had reservations on Hawaiian Airlines. The eye of Hurricane Ike passed over our neighborhood just before we were to travel. After one week of having to boil water prior to consuming it, living by generators and flashlights (we were without electricity for 13 days), and dealing with looting as close as next door, we decided to move our travel back two weeks. The other airline, rental car agency, hoteliers, and shore excursion companies were most gracious and waived ALL the change f ...

  • Guest 14th Jan 2009

    Reviewer rating: 3.5 stars


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    i would deffinately fly hawaiian air again they create a sense of trust that makes people feel safe and comfortable. The people were all very nice and couteous. There was a drunk lady that wouldn't shut up. haha. but eventually she passed out.

  • Guest 6th Jan 2009

    Reviewer rating: 2 stars


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    Love the convenience of the airline, the pilots, and not the flight attendants. Would never travel Hawaiian with an infant again. Only for older children and adults.

  • AGentlRose Rank: Corporal 21st Aug 2008

    Reviewer rating: 5 stars


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    I have flown Hawaiian Airlines several times, from Las Vegas to Honolulu. The service is always consistent -- great --- from the time you book your ticket, until you step off the plane. I've never had a problem with late departures/arrivals and I love how the flight attendents treat you with the spirit of Aloha before you even land in Hawaii. There used to be a selection of three different meals in coach, but I've seen they have cut down to 2, but still you have a choice and the meals are free, ...

  • Guest 4th Aug 2008

    Reviewer rating: 2.5 stars


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    I fly this airline inter-island all the time. I don't care about the quality of service for those flights (as long as they plane is safe and the pilot is sober).

  • Guest 10th Jul 2008

    Reviewer rating: 5 stars


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    We flew from Los Angeles, California to Oahu on Hawaiian Airlines. The Flight Attendants were always nice and smiled alot! Onboard, they had snacks and headsets for purchase. They rented out cool DVD Player sets that made the flight go by very fast! In addition, they even served a meal in flight, which is great since many other airplane companies charge for their meals. All in all, we had a wonderful experience and will continue to fly with Hawaiian!

  • Guest 10th Jun 2008

    Reviewer rating: 5 stars


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    The cabin crew is very friendly and all ways smiley to there passengers and the food is Excellent too! If you ever go to Hawaii fly on Hawaiian Airlines!

  • Guest 17th Apr 2008

    Reviewer rating: 0.5 stars


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    We were told so many falsehoods that it was a joke afterwhile, I have flow many thousands of miles all over the world and never have been treated so badly. We are first class flyers and got last class service.
    Only savings grace is that we are moving to Kailua Kona and have purchased a home in the upper hills, I am a very wealthy man and for sure am going to purchase my own aircraft, and will not be subjected to such service an more.

  • hankoboy Rank: Lance Corporal 11th Jun 2007

    Reviewer rating: 5 stars


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    Hawaiian Airlines are great. The service, food and entertainment on board is great also. The DigePlayers you can rent for $20 per flight and can share with 2 people. You can buy earphones for $5 on the plane to watch the movie on the big screen as another choice. If you buy the earphones, keep them for every flight you take, it saves you the $5!

    Had no problems at all for my flights. The only thing is that in Portland Airport all flights, except the only international flight PDX serves, are ...

  • DeanoB Rank: Lance Corporal 22nd Mar 2007

    Reviewer rating: 0 stars


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    I booked my Honeymoon, prior to being married to my wife. I rang the Sydney office of Hawaiian Airlines to see what identification she needed to bring to check-in so that she could establish that she was the person named on the ticket ie. wedding certificate or a passport issued under my wife's maiden name etc. and I was being told that I need to pay a $100 fee to change the name on the ticket or my wife will be refused entry onto the aircraft. I find this fee to be absolutely disgraceful. What ...

  • LBobina 6th Feb 2007

    Reviewer rating: 5 stars


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    After trying Hawaiian Airlines about five years ago, we have never flown any other airline to Hawaii and probably never will. Their rates are fantastic, their planes always on time, their personnel always pleasant and helpful and our luggage has never been misplaced. I frequently recommend their flights to family and friends as one of the last bargains left in flying. Don't let a few negative reviews keep you from trying Hawaiian. You won't be sorry.

  • La808 Rank: Corporal 21st Dec 2006

    Reviewer rating: 5 stars


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    The best choice for air travel to, from and within Hawaii!

  • italian soda Rank: Corporal 30th Mar 2006

    Reviewer rating: 4 stars


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    Well I've been flying Hawaiian for a quite a while now (not many options in Hawaii), and even though the ticket is more pricey than aloha airlines, they have better on flight service and their plane is much newer. The food isn't as much of stomach filling but the meal actually came with a salad, dessert and appetizer. These are free compare to the food at some other airlines that cost you 5 bux that isn't as good. The movie is great, and even in economy class you get to have a handheld movie pla ...

  • babyferret 4th Jan 2006

    Reviewer rating: 0.5 stars


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    Well, I went to Hawaii on a family holiday and we flew Sydney to Honolulu on Hawaiian Airlines. Our flight was a red eye flight and left at about 10:30 at night. We all got on the plane after it was late coming in because they got lost finding the gate!!!! and then we sat there for about half an hour before they told us all to get off the plane. They missed the curfew to take off and we couldn't fly out that night. Well, the plane was sufficiently late enough that they should have known that bef ...

  • elfa Rank: Lance Corporal 18th Sep 2005

    Reviewer rating: 1 stars


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    I went to Honolulu in September 2005 on Hawaiian Airlines. I have to say they have the worst customer service ever... they messed up on my reservation and when I went to the counter they did not have my reservation I had to pay an additional $100.00 change fee per person due to their mistake. When I was checking in they told me to pay on my return flight at the airport. When I arrived to Honolulu 3 days later I called to make sure I have a flight on the return and they said I have to pay the ch ...

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