SAS Scandinavian Airlines Reviews
Latest Reviews
★★☆☆☆
“Welcome to travel in the 80s”
Written on: 20/05/2013
If you want that long lost experience of not picking your own seats when you book your ticket. Not being able to check in online and not getting professional and courteous help then fly SAS. I am only at the check-in phase and already dreading the flight. (read more)
★★★★★
“SAS is my favorite.”
Written on: 26/04/2013
I always fly SAS between the US and Denmark, and it's great. Crew is friendly, seats are comfortable and the food is very good for being airplane food. Every time I fly with other airlines I regret it. SAS is the best! (read more)
★☆☆☆☆
“SAS - From favourite airline to junk.”
Written on: 01/11/2012 by scottmac (1 review written)
SAS was my favourite airline in Europe by far for many years. I started flying with them in 1996 and until ~ 2005 would recomend them to anyone. Of the average 100+ European flights I do every year SAS was my prefered option whenever available. Today I use them only when there is no viable alternative and am flying more than ever! Expensive, dirty, run down aircraft with broaken seats are the norm [most of my flights are from Oslo]. The website seems to be down just about every time I try... (read more)
★☆☆☆☆
“it's a joke”
Written on: 20/08/2012 by reviewcentreruser
Couldn't check-in online as their web-site was down. (read more)
★☆☆☆☆
“DO NOT FLY SAS!!!”
Written on: 09/07/2012 by MFlynn27 (1 review written)
Worst airline ever. Do not fly with them. Had horrible experience after a missed connection in London. Every SAS employee sent us in a different direction and provided us with wrong information again and again. Missed flights happen, but how SAS handled the missed connection is embarrassing. Their employees are not informed and do not communicate well at all. We were told wrong terminals, wrong bag retrieval information, wrong accommodation information and the list goes on. Even... (read more)
★★★★★
“Low price, on time and experienced personell”
Written on: 06/07/2012
SAS was the airline with the lowest fares to my destination. I was also reawrded with Eurobonus points to use later. The airline is newly rewarded a price for being the most punctual airline in the world! And as expected my flight was also on time. The cabin-crew was experienced and the service on board as well as the boarding process was effective without any fuss. I'm a happy SAS traveller! I can only find one thing that isn't that positive, and that is that the aircrafts are a bit... (read more)
★★★★★
“SAS better than airlines of US”
Written on: 03/06/2011 by TomLorgan (1 review written)
My wife and I just completed a round trip flight from Newark to Copenhagen on SAS. Compared to the airlines from the United States that we have used, SAS was so much better than those of the US. As a country, we could learn a gret deal from SAS. They seemed to have found the right approach to making things easy and comfortable for their passengers. We DID NOT have to pay extra for luggage, food or movies on board. We had at least four movies to choose from, as well as numerous TV shows... (read more)
★☆☆☆☆
“An expensive company that offers worst services than a...”
Written on: 10/11/2010
An expensive company that offers worst services than a low cost company.
They cancel their flights whenever it's convenient for them and huge overbooking is common practice.
I will never fly again with SAS
(read more)
★☆☆☆☆
“Very bad aircompany, extremely unreliable. I checked in ”
Written on: 10/10/2010
Very bad aircompany, extremely unreliable. I checked in
online for my flight yesterday evening and it was clearly written that everything was OK with my flight today.
But when I came to the airport today in the morning, I saw that my flight was cancelled.
They in SAS service put me on the other flight which is 6 hours later and I miss an
inportant meeting.
According to the board, SAS cancelled at least three international flights today.
(read more)
★☆☆☆☆
“second time with SAS, second time plane broke down and...”
Written on: 23/09/2010
second time with SAS, second time plane broke down and they simply cancelled the flight. had to re-book with another airline. MD82 now a very old plane and obviously not reliable. 1st instance flaps overextended and got stuck, second time one engine refused to turn over let alone start - not impressed (read more)
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Showing 1 - 10 of 32 Reviews
★★★★★
“We have just returned from a long weekend visiting...”
Written on: 14/12/2009
We have just returned from a long weekend visiting family in Bergen. We booked with SAS who had a sale on and we received nothing but excellent service. The 8.35pm flight from Gatwick was not very full, but the plane was newish, clean and very comfortable - a 737 -400. The crew were friendly and helpful and that's all we expected. Compared to our usual British holiday airline to Greece in the summer, the seats were very comfortable and the whole experience on the return leg from Bergen-... (read more)
★☆☆☆☆
“I'm frequently travelling between Germany and Norway,...”
Written on: 11/08/2009
I'm frequently travelling between Germany and Norway, SAS being often the only choice. Punctuality is not in the vocabulary of SAS, flights are often cancelled for the obvious reason of not being fully booked. Rebooking in such cases is a nightmare at the desk at Gardermoen, takes at least 90min if you don't have Star Alliance Gold status (which fortunatly by now I have...). Flights with Sas through Copenhagen should be also avoided at all cost, baggage usually gets lost and in winter time... (read more)
Zinkkrysty's Comment
Written on: 08/01/2010
Not my experience, at least. SAS has proven way better than Lufthansa
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★☆☆☆☆
“I paid 3000NOK (~500USD) for a 2.5hrs return flight to...”
Written on: 30/06/2009 by gourdyy (1 review written)
I paid 3000NOK (~500USD) for a 2.5hrs return flight to Iceland and had to pay for a glass of water ! Service is poor and even encountered once on another SAS Scandinavian Airlines flight where the crew were reading the newspapers at the rear and I had to asked them to make space for me to enter the toilet. This is in stark contrast to e.g Thai AIrways. Even a short flight between Singapore and Bangkok, the service was excellent, food served was as usual of high standard and no, i did not... (read more)
☆☆☆☆☆
“I took a flight with SAS airlines from Dusseldorf to...”
Written on: 02/11/2008
I took a flight with SAS airlines from Dusseldorf to Kiev through Copenhagen. It was my first trip with SAS airline. From Copenhagen to Kiev flight # 1738. I was very tired from the previous SAS flight and took a different seat in the same class cabin. There were at least 15 open seats. The flight attendant very impolitely told me to get back to my seat. It's the first time that happen to me, and I'm flying once a week. Customer Service is very low. They even did not offer a glass of water.... (read more)
Zinkkrysty's Comment
Written on: 08/01/2010
What'd you choose:
<br/>A very caring crew about your personal being and giving you every thing you ask for free
<br/>or..
<br/>A professional crew that makes sure the flight is on schedule, there are no technical problems and it serves the main purpose of flying: to get to the destination!
<br/>
<br/>Believe me, when your flight is cancelled by Lufthansa and your baggage is lost for 5 days you'd want to give SAS 5 stars for being on time all the time.
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★★☆☆☆
“US staff was really nice and cabin crew from IAD to...”
Written on: 16/05/2008
US staff was really nice and cabin crew from IAD to Copenhagen were professional though not really friendly. At least they don't nickel and dime you on food, drink or headphones. Once you get past the US check in, the staff aren't very friendly. The big problem for me, though, was the seven hour layover in Copenhagen with a terrible cold. In the US, they said no problem, we'll put you on an earlier flight and gave me a reservation slip for the earlier flight. In Copenhagen, the Transfer... (read more)
★★★★☆
“SAS Scandinavian Airlines are my first choice when...”
Written on: 14/05/2008
SAS Scandinavian Airlines are my first choice when going overseas. Nice cross Atlantic flights. Usually on time. Friendly staff. Only first drink free. (read more)
★★★★★
“I recently travelled with SAS to Sweden and found them...”
Written on: 28/04/2008 by diddydoo (6 reviews written)
I recently travelled with SAS to Sweden and found them to be very polite and professional. One of the best airlines I have travelled with in many years of flying. Will definitely use them again if I need to. (read more)
★★★★☆
“I'm a frequent flyer with many airlines, and usually...”
Written on: 03/04/2008 by EliahJones
I'm a frequent flyer with many airlines, and usually prefer flying with SAS. Very professional crew. High standard on the planes and the service is okay service. Punctuality used to be poor, but it is much better now. (read more)
★★★★★
“Crew Onboard are usually wonderful - attentive,...”
Written on: 28/03/2008 by jcbuzz
Crew Onboard are usually wonderful - attentive, friendly & service minded.
The new long haul business class cabins are roomy and seats very comfortable, with brilliant service and great food, wine, and IFE. Flights are seldom late, and overall I find Scandinavian Airlines to be one of the better carriers available. Customer Service in Scandinavia, at least, is usually very pleasant and service minded. Good airline in a general perspective. Ground staff, especially at the gate, can be...
(read more)
★★★★★
“Excellent and also much cheaper than the direct BA...”
Written on: 13/02/2008 by Graham Jackson (1 review written)
Excellent and also much cheaper than the direct BA flight. Flew from London via Copenhagen to Tokyo and in business the food, wine and legroom were great on an overnight flight. Crew also excellent. Long walk for connection at Copenhagen (read more)
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Showing 11 - 20 of 32 Reviews
★★☆☆☆
“Customer services are poor as are meals and paying for...”
Written on: 02/02/2008
Customer services are poor as are meals and paying for drinks. Planes and cabin staff were very nice. (read more)
★★☆☆☆
“Good cabin crew. Clean long haul plane and poor...”
Written on: 01/02/2008 by tp1888 (1 review written)
Good cabin crew. Clean long haul plane and poor customer services. (read more)
★★★★☆
“I am a frequent flyer based in Oslo, Norway. SAS is...”
Written on: 05/10/2007 by chm
I am a frequent flyer based in Oslo, Norway. SAS is thus an obvious choice (sometimes the only one...) I find their service on long-haul flights excellent, particularly in Business class, where they now offer fully reclining sleeper seats on all aircraft and an excellent choice of IFE (even plenty of episodes of my favourite TV series Midsomer Murders). Food is great, service very attentive. Within Europe, however, their Business class is still OK, but the economy product offered is... (read more)
Josto's Response to 315311_chm's Review
Written on: 21/01/2011
I found this review helpful because I am contemplating business long-haul.
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★☆☆☆☆
“Considering this was a 10 and a half hour flight ( and...”
Written on: 30/09/2007 by Icinine
Considering this was a 10 and a half hour flight ( and the amount the flight cost) I felt that the care due to passengers was decidedly lacking on the part of the cabin crew both traveling to and from Bangkok. I have taken other flights of this nature and SAS airlines are by far the worst. (read more)
☆☆☆☆☆
“I also find it interesting that the Estonian call...”
Written on: 10/09/2007 by Peter N (1 review written)
I also find it interesting that the Estonian call center told me that there would be a flight when they must have known that there was no new aircraft from Sweden and that the one in Chicago still was not repaired. It is amazing that the people working for the airline would not give us information right away so that at least we would have been able to make other plans. It is also incredible that SAS cannot find a replacement aircraft. I can only conclude that SAS is a bit player with... (read more)
★☆☆☆☆
“It all started when I received an email from SAS about...”
Written on: 10/06/2007 by BAGULEYWARRIOR (5 reviews written)
It all started when I received an email from SAS about 7 weeks before my flight, it said that they'd tried to contact me and could I ring customer services. So I called and a very polite man said, why had I rang, there's no problem. About a month later I get the same email. So I called again and I was told over the phone that my flight had changed from 16:00 to 15:45, I thought not a problem.
So I go to check in at Madrid, look at the screens and cannot find my flight. I got to the SAS...
(read more)
★☆☆☆☆
“I don't recommend to fly with SAS! This airline offers...”
Written on: 02/06/2007 by mcbenson (1 review written)
I don't recommend to fly with SAS! This airline offers bad service, unfriendly staff and excessive fares. (read more)
★★★☆☆
“They actually enforce luggage limits. This is the...”
Written on: 12/09/2006 by mljae
They actually enforce luggage limits. This is the first airline I have encountered that makes you pay excess for 2 kilos over the 20kg limit. Multiple trips in/out of Australia to Europe with 30kg of luggage has never attracted an excess, so I was very disappointed to have to pay extra for such a short flight with Scandinavian Airlines. (read more)
☆☆☆☆☆
“Scandinavian Airlines' online flight booking is...”
Written on: 31/03/2006 by naseemy
Scandinavian Airlines' online flight booking is dysfunctional, especially if you have a Mac, but they still want to charge you 10 pounds to use telephone booking. It took me three hours to get through various phone numbers, and they kept directing me to their online telephone support that wanted to walk me through their website which wasn't working. They apparently don't care that they have a software product that doesn't work. They ultimately charged me a rate that was 20 pounds higher than... (read more)
★★★★★
“I've flown with SAS on 170 round trips, along with...”
Written on: 25/10/2005 by jonasuk (5 reviews written)
I've flown with SAS on 170 round trips, along with other airlines within the past 4 years, and I can honestly vouch for the good points. They are extremely reliable. Perhaps a little disappointing when they started charging for snacks in economy on European flights (long haul food is free in all classes), but this is a trend with a lot of airlines in Europe nowadays. The food they sell is very good though.
The leg room is generous in all classes, at least on the MD-80/90 fleet, except seats...
(read more)
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Showing 21 - 30 of 32 Reviews
☆☆☆☆☆
“Having spent $1200 additional to the Business Class...”
Written on: 16/10/2005 by EEJAZ
Having spent $1200 additional to the Business Class seats with Scandinavian Airlines, for 2 "Sleepers" for the SK 973 Flight from Copenhagen to Singapore on 1/10/05, we did expect service, information, and personal support when our 22.45pm flight was delayed 1 & 1/2hrs, and then cancelled at 23.30pm. Shabby treatment was their approach, and our luggage, although checked in for the 7.20am flight to London, and then to Singapore on the 2/10, never made the flight! (read more)
★☆☆☆☆
“Scandinavian Airlines: ”
Written on: 17/03/2005 by PWHA (7 reviews written)
Scandinavian Airlines:
Manchester UK - Stockholm Arlanda 14/03/2005 - Economy. SAS are now a 'no service' airline in Economy unless full Economy fare is paid. No service means exactly that - not even a glass of water unless you pay for it! Even Ryanair provide water free! Needless to say they don't advertise that in any of their publicity or tell you when booking. Economy cabin now has an apartheid feeling since those at the front (paid full fare) get served a meal and unlimited...
(read more)
222626_Gaw2's Response to PWHA's Review
Written on: 28/12/2005
This review I agree with totally. We use Ryanair on flights to Gothenborg. One gets great value and if you want as we do food and drink on a flight, you can get it reasonably quickly and at normal prices. Cannot see what SAS are about. We will not use them again.
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Scottmac's Response to reviewcentreruser's Review
Written on: 01/11/2012
Nothing new there then!!