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| Flight on time? | 5.3/10   |
|---|---|
| Customer service | 4.1/10 |
| Comfort on flight | 5.2/10 |
| Quality of food | 4.4/10 |
| Value for Money | 4/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4/10 |
Full review by
Guest.
on 17th May 2008
User Rating : 3
Respect :
0
US staff was really nice and cabin crew from IAD to Copenhagen were professional though not really friendly. At least they don't nickel and dime you on food, drink or headphones. Once you get past the US check in, the staff aren't very friendly. The big problem for me, though, was the seven hour layover in Copenhagen with a terrible cold. In the US, they said no problem, we'll put you on an earlier flight and gave me a reservation slip for the earlier flight. In Copenhagen, the Transfer center person in the back (who didn't come out and speak to me personally) said no, you can't go on the earlier flight because of a restriction on your ticket. They had room, and could have sold me a ticket from Copenhagen to Berlin (a 1 hour flight) but it would be $2300 US. I note there is a sign at the Transfer center that says that angry behaviour will not be tolerated (I'm not going back over there to check). So I am stranded in the Copenhagen airport, coughing my lungs out and wandering the place looking for anywhere to lie down. I checked out the hotel attached to the airport, but a twin room was over $500 US. There are no other affordable flights out of here and the train wasn't affordable. I will NEVER forget that SAS refused to show me a little compassion and get me out of here four hours earlier. If you are a stickler for rules and like stand offiish but professional behaviour, this is the airline for you. If you prefer a little personality and compassion in a bad situation, do NOT use this airline.
Guest.'s review and ratings | 279 words
Review by
Guest.
on 15th May 2008
User Rating : 8
Respect :
0
SAS Scandinavian Airlines are my first choice when going overseas. Nice cross Atlantic flights. Usually on time. Friendly staff. Only first drink free.
Guest.'s full review | 23 words
Review by
diddydoo
on 28th Apr 2008
User Rating : 9
Respect :
0
I recently travelled with SAS to Sweden and found them to be very polite and professional. One of the best airlines I have travelled with in many years of flying. Will definitely use them again if I need to.
diddydoo's full review | 44 words
Review by
EliahJones
on 3rd Apr 2008
User Rating : 8
Respect :
0
I'm a frequent flyer with many airlines, and usually prefer flying with SAS. Very professional crew. High standard on the planes and the service is okay service. Punctuality used to be poor, but it is much better now.
EliahJones's full review | 38 words
Review by
jcbuzz
on 28th Mar 2008
User Rating : 9
Respect :
0
Crew Onboard are usually wonderful - attentive, friendly & service minded.The new long haul business class cabins are roomy and seats very comfortable, with brilliant service and great food, wine, and IFE. Flights are seldom late, and overall I find Scandinavian Airlines to be one of the better carriers available. Customer Service in Scandinavia, at least, is usually very pleasant and service minded. Good airline in a general perspective. Ground staff, especially at the gate, can be extremely ru ...
jcbuzz's full review | 112 words
Review by
Graham Jackson
on 13th Feb 2008
User Rating : 9
Respect :
0
Excellent and also much cheaper than the direct BA flight. Flew from London via Copenhagen to Tokyo and in business the food, wine and legroom were great on an overnight flight. Crew also excellent. Long walk for connection at Copenhagen
Graham Jackson's full review | 40 words
Review by
Guest.
on 2nd Feb 2008
User Rating : 3
Respect :
0
Customer services are poor as are meals and paying for drinks. Planes and cabin staff were very nice.
Guest.'s full review | 118 words
Review by
tp1888
on 1st Feb 2008
User Rating : 3
Respect :
0
Good cabin crew. Clean long haul plane and poor customer services.
tp1888's full review | 159 words
Review by
chm
on 5th Oct 2007
User Rating : 8
Respect :
0
I am a frequent flyer based in Oslo, Norway. SAS is thus an obvious choice (sometimes the only one...) I find their service on long-haul flights excellent, particularly in Business class, where they now offer fully reclining sleeper seats on all aircraft and an excellent choice of IFE (even plenty of episodes of my favourite TV series Midsomer Murders). Food is great, service very attentive. Within Europe, however, their Business class is still OK, but the economy product offered is dreadful. No ...
chm's full review | 162 words
Review by
Icinine
on 30th Sep 2007
User Rating : 1
Respect :
0
Considering this was a 10 and a half hour flight ( and the amount the flight cost) I felt that the care due to passengers was decidedly lacking on the part of the cabin crew both traveling to and from Bangkok. I have taken other flights of this nature and SAS airlines are by far the worst.
Icinine's full review | 108 words
Review by
Peter N
on 10th Sep 2007
User Rating : 0
Respect :
0
I also find it interesting that the Estonian call center told me that there would be a flight when they must have known that there was no new aircraft from Sweden and that the one in Chicago still was not repaired. It is amazing that the people working for the airline would not give us information right away so that at least we would have been able to make other plans. It is also incredible that SAS cannot find a replacement aircraft. I can only conclude that SAS is a bit player with insufficien ...
Peter N's full review | 557 words
Review by
BAGULEYWARRIOR
on 10th Jun 2007
User Rating : 1
Respect :
0
It all started when I received an email from SAS about 7 weeks before my flight, it said that they'd tried to contact me and could I ring customer services. So I called and a very polite man said, why had I rang, there's no problem. About a month later I get the same email. So I called again and I was told over the phone that my flight had changed from 16:00 to 15:45, I thought not a problem.
So I go to check in at Madrid, look at the screens and cannot find my flight. I got to the SAS check ...
BAGULEYWARRIOR's full review | 206 words
Review by
mcbenson
on 2nd Jun 2007
User Rating : 2
Respect :
0
I don't recommend to fly with SAS! This airline offers bad service, unfriendly staff and excessive fares.
mcbenson's full review | 62 words
Review by
mljae
on 12th Sep 2006
User Rating : 5
Respect :
0
They actually enforce luggage limits. This is the first airline I have encountered that makes you pay excess for 2 kilos over the 20kg limit. Multiple trips in/out of Australia to Europe with 30kg of luggage has never attracted an excess, so I was very disappointed to have to pay extra for such a short flight with Scandinavian Airlines.
mljae's full review | 65 words
Review by
naseemy
on 31st Mar 2006
User Rating : 0
Respect :
0
Scandinavian Airlines' online flight booking is dysfunctional, especially if you have a Mac, but they still want to charge you 10 pounds to use telephone booking. It took me three hours to get through various phone numbers, and they kept directing me to their online telephone support that wanted to walk me through their website which wasn't working. They apparently don't care that they have a software product that doesn't work. They ultimately charged me a rate that was 20 pounds higher than the ...
naseemy's full review | 102 words
Review by
jonasuk
on 25th Oct 2005
User Rating : 10
Respect :
0
I've flown with SAS on 170 round trips, along with other airlines within the past 4 years, and I can honestly vouch for the good points. They are extremely reliable. Perhaps a little disappointing when they started charging for snacks in economy on European flights (long haul food is free in all classes), but this is a trend with a lot of airlines in Europe nowadays. The food they sell is very good though.
The leg room is generous in all classes, at least on the MD-80/90 fleet, except seats 1A ...
jonasuk's full review | 141 words
Review by
EEJAZ
on 16th Oct 2005
User Rating : 0
Respect :
0
Having spent $1200 additional to the Business Class seats with Scandinavian Airlines, for 2 "Sleepers" for the SK 973 Flight from Copenhagen to Singapore on 1/10/05, we did expect service, information, and personal support when our 22.45pm flight was delayed 1 & 1/2hrs, and then cancelled at 23.30pm. Shabby treatment was their approach, and our luggage, although checked in for the 7.20am flight to London, and then to Singapore on the 2/10, never made the flight!
EEJAZ's full review | 76 words
Review by
PWHA
on 17th Mar 2005
User Rating : 1
Respect :
0
Scandinavian Airlines:
Manchester UK - Stockholm Arlanda 14/03/2005 - Economy. SAS are now a 'no service' airline in Economy unless full Economy fare is paid. No service means exactly that - not even a glass of water unless you pay for it! Even Ryanair provide water free! Needless to say they don't advertise that in any of their publicity or tell you when booking. Economy cabin now has an apartheid feeling since those at the front (paid full fare) get served a meal and unlimited coffee. ...
PWHA's full review | 139 words | 1 comment added.
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