SAS Scandinavian Airlines Reviews

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I'm frequently travelling between Germany and Norway, SAS being often the only choice. Punctuality is not in the vocabulary of SAS, flights are often cancelled for the obvious reason of not being fully booked. Rebooking in such cases is a nightmare at the desk at Gardermoen, takes at least 90min if you don't have Star Alliance Gold status (which fortunatly by now I have...). Flights with Sas through Copenhagen should be also avoided at all cost, baggage usually gets lost and in winter time getting stuck there for a night is the normal case. Staff is generally unfriendly and unhelpful - or maybe that's their interpretation of friendliness, who knows? Nicest flight experience: got upgraded from Premium Economy (where you still get something to eat) to Business Class. When food was served in Business, flight attendant served food to my neighbor (wearing suit, clever boy) and nothing to me (wearing jeans, stupid me), saying I had agreed on no food when getting the upgrade - which I hadn't. Chief purser clarified finally that it was my neighbor who had signed for this, who had hastily started to eat my dinner. No excuse from the flight attendant and nothing left to eat for me except some crackers. But my neigbor was being courtious and offered me some of my cheese....
Final conclusion: horrible service, never count on being punctual, food, if you awarded the honour to get some, is ok

gourdyy's review has yet to be rated - Be the first!
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I paid 3000NOK (~500USD) for a 2.5hrs return flight to Iceland and had to pay for a glass of water ! Service is poor and even encountered once on another SAS Scandinavian Airlines flight where the crew were reading the newspapers at the rear and I had to asked them to make space for me to enter the toilet. This is in stark contrast to e.g Thai AIrways. Even a short flight between Singapore and Bangkok, the service was excellent, food served was as usual of high standard and no, i did not have t ...

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I took a flight with SAS airlines from Dusseldorf to Kiev through Copenhagen. It was my first trip with SAS airline. From Copenhagen to Kiev flight # 1738. I was very tired from the previous SAS flight and took a different seat in the same class cabin. There were at least 15 open seats. The flight attendant very impolitely told me to get back to my seat. It's the first time that happen to me, and I'm flying once a week. Customer Service is very low. They even did not offer a glass of water. In a ...

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US staff was really nice and cabin crew from IAD to Copenhagen were professional though not really friendly. At least they don't nickel and dime you on food, drink or headphones. Once you get past the US check in, the staff aren't very friendly. The big problem for me, though, was the seven hour layover in Copenhagen with a terrible cold. In the US, they said no problem, we'll put you on an earlier flight and gave me a reservation slip for the earlier flight. In Copenhagen, the Transfer cent ...

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SAS Scandinavian Airlines are my first choice when going overseas. Nice cross Atlantic flights. Usually on time. Friendly staff. Only first drink free.

diddydoo's review has yet to be rated - Be the first!
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I recently travelled with SAS to Sweden and found them to be very polite and professional. One of the best airlines I have travelled with in many years of flying. Will definitely use them again if I need to.

EliahJones's review has yet to be rated - Be the first!
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I'm a frequent flyer with many airlines, and usually prefer flying with SAS. Very professional crew. High standard on the planes and the service is okay service. Punctuality used to be poor, but it is much better now.

jcbuzz's review has yet to be rated - Be the first!
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Crew Onboard are usually wonderful - attentive, friendly & service minded.The new long haul business class cabins are roomy and seats very comfortable, with brilliant service and great food, wine, and IFE. Flights are seldom late, and overall I find Scandinavian Airlines to be one of the better carriers available. Customer Service in Scandinavia, at least, is usually very pleasant and service minded. Good airline in a general perspective. Ground staff, especially at the gate, can be extremely ru ...

Graham Jackson's review has yet to be rated - Be the first!
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Excellent and also much cheaper than the direct BA flight. Flew from London via Copenhagen to Tokyo and in business the food, wine and legroom were great on an overnight flight. Crew also excellent. Long walk for connection at Copenhagen

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Customer services are poor as are meals and paying for drinks. Planes and cabin staff were very nice.

tp1888's review has yet to be rated - Be the first!
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Good cabin crew. Clean long haul plane and poor customer services.

chm's review has yet to be rated - Be the first!
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I am a frequent flyer based in Oslo, Norway. SAS is thus an obvious choice (sometimes the only one...) I find their service on long-haul flights excellent, particularly in Business class, where they now offer fully reclining sleeper seats on all aircraft and an excellent choice of IFE (even plenty of episodes of my favourite TV series Midsomer Murders). Food is great, service very attentive. Within Europe, however, their Business class is still OK, but the economy product offered is dreadful. No ...

Icinine's review has yet to be rated - Be the first!
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Considering this was a 10 and a half hour flight ( and the amount the flight cost) I felt that the care due to passengers was decidedly lacking on the part of the cabin crew both traveling to and from Bangkok. I have taken other flights of this nature and SAS airlines are by far the worst.

Peter N's review has yet to be rated - Be the first!
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I also find it interesting that the Estonian call center told me that there would be a flight when they must have known that there was no new aircraft from Sweden and that the one in Chicago still was not repaired. It is amazing that the people working for the airline would not give us information right away so that at least we would have been able to make other plans. It is also incredible that SAS cannot find a replacement aircraft. I can only conclude that SAS is a bit player with insufficien ...

BAGULEYWARRIOR's review has yet to be rated - Be the first!
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It all started when I received an email from SAS about 7 weeks before my flight, it said that they'd tried to contact me and could I ring customer services. So I called and a very polite man said, why had I rang, there's no problem. About a month later I get the same email. So I called again and I was told over the phone that my flight had changed from 16:00 to 15:45, I thought not a problem.

So I go to check in at Madrid, look at the screens and cannot find my flight. I got to the SAS check ...

mcbenson's review has yet to be rated - Be the first!
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I don't recommend to fly with SAS! This airline offers bad service, unfriendly staff and excessive fares.

mljae's review has yet to be rated - Be the first!
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They actually enforce luggage limits. This is the first airline I have encountered that makes you pay excess for 2 kilos over the 20kg limit. Multiple trips in/out of Australia to Europe with 30kg of luggage has never attracted an excess, so I was very disappointed to have to pay extra for such a short flight with Scandinavian Airlines.

naseemy's review has yet to be rated - Be the first!
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Scandinavian Airlines' online flight booking is dysfunctional, especially if you have a Mac, but they still want to charge you 10 pounds to use telephone booking. It took me three hours to get through various phone numbers, and they kept directing me to their online telephone support that wanted to walk me through their website which wasn't working. They apparently don't care that they have a software product that doesn't work. They ultimately charged me a rate that was 20 pounds higher than the ...

jonasuk's review has yet to be rated - Be the first!
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I've flown with SAS on 170 round trips, along with other airlines within the past 4 years, and I can honestly vouch for the good points. They are extremely reliable. Perhaps a little disappointing when they started charging for snacks in economy on European flights (long haul food is free in all classes), but this is a trend with a lot of airlines in Europe nowadays. The food they sell is very good though.
The leg room is generous in all classes, at least on the MD-80/90 fleet, except seats 1A ...

EEJAZ's review has yet to be rated - Be the first!
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Having spent $1200 additional to the Business Class seats with Scandinavian Airlines, for 2 "Sleepers" for the SK 973 Flight from Copenhagen to Singapore on 1/10/05, we did expect service, information, and personal support when our 22.45pm flight was delayed 1 & 1/2hrs, and then cancelled at 23.30pm. Shabby treatment was their approach, and our luggage, although checked in for the 7.20am flight to London, and then to Singapore on the 2/10, never made the flight!