China Airlines Reviews

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“Think twice!!! Cheap but I willing to pay more for...”

Written on: 27/04/2014 by Wassana (1 review written)

Trip from Thailand to San Francisco 4/24. It was worst experience ever and NEVER use China Airline AGAIN even it's cheaper. TRUST me, its not worth it for the service.I am willing to pay more to other airlines. China Airline is unreliable, poor management, doesn't want to clarifify or take proper responsibility, unprofessional. The flight got delayed from bkk for 3hrs(I think they do on purpose, I heard staff talking in another laugage), I was concerned about connecting flight bacause… Read Full Review

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★☆☆☆☆

“Food poisoning x 2”

Written on: 27/07/2013 by Skiman80 (1 review written)

I thought it may have just been a bad meal on the way to Bangkok, as soon as I got off the flight, I was straight on the toilet On the way back to Sydney, I didn't think it would happen again, only this time I could feel my tummy was upset, but was too sick and wanted to go home, it was worse, I vomited as well as diarrhoea What the hell is wrong with these people, never again!… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 19/05/2013 by TangerineFanInLondon (1 review written)

We read China airlines fleet had been updated, not here though! Our flight left London at 1-30pm, at 2-30pm 'lunch' was served, at 2-45pm we shutters were pulled down and we were told to go to sleep! Unbelievable!! The 'food' was disgusting, no wonder the traveller behind us had taken their our food, Yuk. Attitude in all the staff who didn't seem to like their job. We enquired about an upgrade b4 takeoff and were told it would be at least £1000, its no wonder that no-one was in business class… Read Full Review

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★★★★★

“Great flight”

Written on: 29/03/2013 by Noz105 (1 review written)

Aircraft cabin was very presentable and nice colours. Legroom was ok and I found the seat extremely comfortable . It must be a cleverly designed seat .the cabin crew were all very pleasant and attentive.the food was excellent and the avod choice was good ,the screens are quite small but good quality picture..the total experience was as good if not better than the middle eastern carriers I have flown with them all but honestly china airlines was the best,I have no negatives at all if you want… Read Full Review

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★★★★☆

“Change from the norm”

Written on: 26/03/2013

I flew from Sydney to Auckland return in March. Both trips we took off on time never had that happen before. Staff efficient some were trainees but they were OK Good legroom. Efficient check in. Cost of $398 was the best around at the time. Give them a go… Read Full Review

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★☆☆☆☆

“Would never fly China Airline again”

Written on: 16/03/2013

I would like to express a deep disappointment of how my family was treated today at the Phnom Penh, Cambodia airport by the China Airline staff on February 9, 2013, the eve of Lunar New Year. Even though the flight is probably not even half full, just like flying on Christmas eve anywhere in the US or Europe, the general manager there was giving us an extreme hard time about overweight of carry-on luggage-by a few kilograms for carry-on luggage. I have been flying almost 30 years to over 20… Read Full Review

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★☆☆☆☆

“Undependable Airline - NEVER, ever again will I fly it”

Written on: 19/01/2013

I took China Airline about 5 years ago. From New Delhi to San Francisco Airport. Someone I know had recommended it because the "benefit" was - you fly from Delhi, get a stop over for one night (hotel and food provided) midway, and reach fresh to San Francisco. I had 3 seats going. On return, the airline would not confirm my return, and I was forced to buy 3 one way fares back. I ended up spending twice the money. I would not even fly China Airline, even if it was a free fare. Also… Read Full Review

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★☆☆☆☆

“avoid if carrying fragile/valuable luggage”

Written on: 18/01/2013

my review pertains specifically to anyone who wants to take fragile luggage with them. I have a viola, which I have always taken with me as hand luggage on every other airline that I have flown on (Cathay, Swiss, Etihad, Emirates, Qantas, easyjet, Thai). It is fragile, the wood finish can be disturbed by temperature extremes, and the case is an ordinary solid case. The lady at the check-in desk from Sydney insisted against all my protestations that it had to be checked in. No reason was given -… Read Full Review

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Cfc2000's Comment

Written on: 18/01/2013

Good review and true in myy experience. But without wishing to diminish your justifiable outrage, I think this is even more important, and bears out what you infer in your penultimate sentence.

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★★★★★

“Extra effort”

Written on: 29/11/2012

I could not find my passport while waiting for the interview with an Immigration officer in San Francisco Airport on 11/27/2012. Panically, I rushed back to the China Airlines cabin. A China Airlines stewardess was on the way to exit San Francisco Airport. She immediately turned back and helped me to find the passport in the cabin (note: I am not allowed to enter the cabin). While the stewardess was searching for my passport, a male China Airlines officer accompanied me and comforted me. To… Read Full Review

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★☆☆☆☆

“Awful flight - yikes!”

Written on: 28/05/2012

AWFUL, AWFUL experience on China Airlines from Taipei to LA, May 21. My husband is 6ft. 4 inches and when we checked in early in the morning for our flights from Bangkok to Taipei and Taipei to LA we asked the ticket agent to sit us in seats that would accomodate his height. "Oh yes sir. You'll have plenty of room, etc., etc." When we got on the plane we were instead seated in the tightest seats next to the lavatory. When my husband literally couldn't sit down, there was much flurry of activity… Read Full Review

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Guest's Comment

Written on: 04/06/2012

Sorry, not much symapathy from me. You can reserve your seats 90 days in advance online.

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★☆☆☆☆

“I had my most uncomfortable long haul flight ever with...”

Written on: 16/04/2011 by dave cantwell (1 review written)

I had my most uncomfortable long haul flight ever with China Airlines. Very cramped but more importantly the seat was completely worn out. The foam was compressed to about an inch thick so protusions on the seat base were making their presence felt. I asked for another seat as 13 hours of sitting on this thing were starting to alarm me. They brought me an equally worn out replacement cushion. Upshot of this was it was extremely uncomfortable and painful and of course any sleep was… Read Full Review

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★☆☆☆☆

“If you only traveling from US to China, china airline...”

Written on: 14/04/2011

If you only traveling from US to China, china airline might be OK but if you ever want to use your mileage to travel anywhere else, IT IS A NIGHTMARE!
I want to book a flight from SF to Europe. I can't book it with China airline because they don't have such a flight! I have enough mileage to purchase 10 first class tickets and I only want two. I have been over the phone for more than 4 hours, with the credit card company, china airline and ... NO ONE CAN HELP ME! I am so regretting to get their… Read Full Review

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★★★★☆

“London to Taipei and back via Frankfurt due to an...”

Written on: 13/02/2011

London to Taipei and back via Frankfurt due to an unexplained cancellation of my original flight. Cabin crew outbound excellent, addressed by name the entire flight and helpful with drinks and snacks. Any airline would be proud to have such customer focused crew. Both meals only adequate. I suggest to pick the Asian options. Better food on return via Frankfurt, but service poorer. As this is a late night flight appetiser and starter dispensed with completely - they should offer a choice of an… Read Full Review

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★☆☆☆☆

“I am a Taiwanese male that traveled with my young son...”

Written on: 10/11/2010

I am a Taiwanese male that traveled with my young son and daughter and we had a horrible experience with China Airline. The kiosk representives at LAX were rude, unattentive, and showed no concern to any of my question i had. If they could treat their own people badly imagine how they'll treat you. The flight attendants are snobby women that dont care about any of your needs. They ran over my foot with their cart and asked me to put my foot away without saying sorry. Please dont fly with China… Read Full Review

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★☆☆☆☆

“The crews (especially the male crews) were very...”

Written on: 20/10/2010

The crews (especially the male crews) were very unfriendly and rude. Never greet passengers, never smile and rudely brush me off when I ask questions. Never seen such bad service in any other airlines before. The air-condition in the plane was very very hot. I became sick after the flight. My partner experienced the same thing as me. So this is not only my personal review… Read Full Review

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★★☆☆☆

“China Southern ”

Written on: 20/10/2010 by Lindsayhouse (1 review written)

China Southern
- Got taken off plane in Guangzhou and made to run - yes RUN after a hostess who ignored our inquires re luggage (which was NOT transferred till next day) to be dumped at an area where everything was written in Chinese (domestic terminal) Found a young man who spoke English - the Domestics flight was 2 hours late after all that - Flight to Yiwu on 737 not so bad - No entertainment cramped seats.
return to Sydney was made annoying because monitors (only 3 per section in central… Read Full Review

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★★★★☆

“cabin crew were friendly and attentive - announcements...”

Written on: 19/07/2010 by traceyf01 (1 review written)

cabin crew were friendly and attentive - announcements made in Chinese then English - which was ok - we had 5 meals/snacks on the way out (total 18.3hrs) and the same on the way back - food was excellent - far better than what you get on the shory haul flights to Spain/Greece etc. each passenger had their own tv screen with options of 10 movies, radio, music, games, internet (for a fee) which was great. We were suppied with cushions, blankets and slippers - glad we didn't pay extra for business… Read Full Review

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★★☆☆☆

“All magazine are in Chinese and most of the movies...”

Written on: 26/06/2010 by london1984 (1 review written)

All magazine are in Chinese and most of the movies too. On a long Haul flight this is a problem. In addition the On Demand Entertainment system is very slow and frustrating.

The seat room is adequate but my seat had chewing gum stuck to it. Flight crew are pleasant enough and they tend to be reasonably prices.

The food is very good too in my opinion… Read Full Review

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★★★★☆

“London - Taipei new route. China Airlines seem to have...”

Written on: 01/05/2010

London - Taipei new route. China Airlines seem to have improved their business class service. Crew attentive despite being a full flight. Food could be better with the exception of new Taiwan beef noodles soup option which was fantastic. Amenity kit from Ferragamo light on contents but an improvement on previous. Overall a good experience and would not hesitate to reccomend. Their Heathrow lounge is Skyteam but they were unable to confirm this at the time of reservation… Read Full Review

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★★★★★

“Excellent. On our return journey we were caught up in...”

Written on: 19/04/2010

Excellent. On our return journey we were caught up in the Heathrow closure on 15 April 2010, and diverted to Frankfurt. China Airlines put us up in a great hotel for the night in Wiesbaden and next day organised us all to be bussed back to Heathrow. The whole thing was long and tiring but the China Airline staff working in difficult circumstances, eg those at Frankfurt airport, were very helpful and looked after us well. We hear tales of some passengers being virtually abandoned by their… Read Full Review

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