China Airlines Reviews
Latest Reviews
★☆☆☆☆
“Never again”
Written on: 19/05/2013 by TangerineFanInLondon
We read China airlines fleet had been updated, not here though! Our flight left London at 1-30pm, at 2-30pm 'lunch' was served, at 2-45pm we shutters were pulled down and we were told to go to sleep! Unbelievable!! The 'food' was disgusting, no wonder the traveller behind us had taken their our food, Yuk. Attitude in all the staff who didn't seem to like their job. We enquired about an upgrade b4 takeoff and were told it would be at least £1000, its no wonder that no-one was in business... (read more)
★★★★★
“Great flight”
Written on: 29/03/2013 by Noz105
Aircraft cabin was very presentable and nice colours. Legroom was ok and I found the seat extremely comfortable . It must be a cleverly designed seat .the cabin crew were all very pleasant and attentive.the food was excellent and the avod choice was good ,the screens are quite small but good quality picture..the total experience was as good if not better than the middle eastern carriers I have flown with them all but honestly china airlines was the best,I have no negatives at all if you... (read more)
★★★★☆
“Change from the norm”
Written on: 26/03/2013
I flew from Sydney to Auckland return in March. Both trips we took off on time never had that happen before. Staff efficient some were trainees but they were OK Good legroom. Efficient check in. Cost of $398 was the best around at the time. Give them a go (read more)
★☆☆☆☆
“Would never fly China Airline again”
Written on: 16/03/2013
I would like to express a deep disappointment of how my family was treated today at the Phnom Penh, Cambodia airport by the China Airline staff on February 9, 2013, the eve of Lunar New Year. Even though the flight is probably not even half full, just like flying on Christmas eve anywhere in the US or Europe, the general manager there was giving us an extreme hard time about overweight of carry-on luggage-by a few kilograms for carry-on luggage. I have been flying almost 30 years to over... (read more)
★☆☆☆☆
“Undependable Airline - NEVER, ever again will I fly it”
Written on: 19/01/2013
I took China Airline about 5 years ago. From New Delhi to San Francisco Airport. Someone I know had recommended it because the "benefit" was - you fly from Delhi, get a stop over for one night (hotel and food provided) midway, and reach fresh to San Francisco. I had 3 seats going. On return, the airline would not confirm my return, and I was forced to buy 3 one way fares back. I ended up spending twice the money. I would not even fly China Airline, even if it was a free fare. ... (read more)
★☆☆☆☆
“avoid if carrying fragile/valuable luggage”
Written on: 18/01/2013
my review pertains specifically to anyone who wants to take fragile luggage with them. I have a viola, which I have always taken with me as hand luggage on every other airline that I have flown on (Cathay, Swiss, Etihad, Emirates, Qantas, easyjet, Thai). It is fragile, the wood finish can be disturbed by temperature extremes, and the case is an ordinary solid case. The lady at the check-in desk from Sydney insisted against all my protestations that it had to be checked in. No reason was... (read more)
★★★★★
“Extra effort”
Written on: 29/11/2012
I could not find my passport while waiting for the interview with an Immigration officer in San Francisco Airport on 11/27/2012. Panically, I rushed back to the China Airlines cabin. A China Airlines stewardess was on the way to exit San Francisco Airport. She immediately turned back and helped me to find the passport in the cabin (note: I am not allowed to enter the cabin). While the stewardess was searching for my passport, a male China Airlines officer accompanied me and comforted me. To... (read more)
★☆☆☆☆
“Awful flight - yikes!”
Written on: 28/05/2012
AWFUL, AWFUL experience on China Airlines from Taipei to LA, May 21. My husband is 6ft. 4 inches and when we checked in early in the morning for our flights from Bangkok to Taipei and Taipei to LA we asked the ticket agent to sit us in seats that would accomodate his height. "Oh yes sir. You'll have plenty of room, etc., etc." When we got on the plane we were instead seated in the tightest seats next to the lavatory. When my husband literally couldn't sit down, there was much flurry of... (read more)
Guest's Comment
Written on: 04/06/2012
Sorry, not much symapathy from me. You can reserve your seats 90 days in advance online.
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★☆☆☆☆
“I had my most uncomfortable long haul flight ever with...”
Written on: 16/04/2011 by dave cantwell (1 review written)
I had my most uncomfortable long haul flight ever with China Airlines. Very cramped but more importantly the seat was completely worn out. The foam was compressed to about an inch thick so protusions on the seat base were making their presence felt. I asked for another seat as 13 hours of sitting on this thing were starting to alarm me. They brought me an equally worn out replacement cushion. Upshot of this was it was extremely uncomfortable and painful and of course any sleep was... (read more)
★☆☆☆☆
“If you only traveling from US to China, china airline...”
Written on: 14/04/2011
If you only traveling from US to China, china airline might be OK but if you ever want to use your mileage to travel anywhere else, IT IS A NIGHTMARE!
I want to book a flight from SF to Europe. I can't book it with China airline because they don't have such a flight! I have enough mileage to purchase 10 first class tickets and I only want two. I have been over the phone for more than 4 hours, with the credit card company, china airline and ... NO ONE CAN HELP ME! I am so regretting to get...
(read more)
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Showing 1 - 10 of 45 Reviews
★★★★☆
“London to Taipei and back via Frankfurt due to an...”
Written on: 13/02/2011
London to Taipei and back via Frankfurt due to an unexplained cancellation of my original flight. Cabin crew outbound excellent, addressed by name the entire flight and helpful with drinks and snacks. Any airline would be proud to have such customer focused crew. Both meals only adequate. I suggest to pick the Asian options. Better food on return via Frankfurt, but service poorer. As this is a late night flight appetiser and starter dispensed with completely - they should offer a choice of... (read more)
★☆☆☆☆
“I am a Taiwanese male that traveled with my young son...”
Written on: 10/11/2010
I am a Taiwanese male that traveled with my young son and daughter and we had a horrible experience with China Airline. The kiosk representives at LAX were rude, unattentive, and showed no concern to any of my question i had. If they could treat their own people badly imagine how they'll treat you. The flight attendants are snobby women that dont care about any of your needs. They ran over my foot with their cart and asked me to put my foot away without saying sorry. Please dont fly with... (read more)
★☆☆☆☆
“The crews (especially the male crews) were very...”
Written on: 20/10/2010
The crews (especially the male crews) were very unfriendly and rude. Never greet passengers, never smile and rudely brush me off when I ask questions. Never seen such bad service in any other airlines before. The air-condition in the plane was very very hot. I became sick after the flight. My partner experienced the same thing as me. So this is not only my personal review. (read more)
★★☆☆☆
“China Southern ”
Written on: 20/10/2010 by Lindsayhouse (1 review written)
China Southern
- Got taken off plane in Guangzhou and made to run - yes RUN after a hostess who ignored our inquires re luggage (which was NOT transferred till next day) to be dumped at an area where everything was written in Chinese (domestic terminal) Found a young man who spoke English - the Domestics flight was 2 hours late after all that - Flight to Yiwu on 737 not so bad - No entertainment cramped seats.
return to Sydney was made annoying because monitors (only 3 per section in...
(read more)
★★★★☆
“cabin crew were friendly and attentive - announcements...”
Written on: 19/07/2010 by traceyf01 (1 review written)
cabin crew were friendly and attentive - announcements made in Chinese then English - which was ok - we had 5 meals/snacks on the way out (total 18.3hrs) and the same on the way back - food was excellent - far better than what you get on the shory haul flights to Spain/Greece etc. each passenger had their own tv screen with options of 10 movies, radio, music, games, internet (for a fee) which was great. We were suppied with cushions, blankets and slippers - glad we didn't pay extra for... (read more)
★★☆☆☆
“All magazine are in Chinese and most of the movies...”
Written on: 26/06/2010 by london1984 (1 review written)
All magazine are in Chinese and most of the movies too. On a long Haul flight this is a problem. In addition the On Demand Entertainment system is very slow and frustrating.
The seat room is adequate but my seat had chewing gum stuck to it. Flight crew are pleasant enough and they tend to be reasonably prices.
The food is very good too in my opinion
(read more)
★★★★☆
“London - Taipei new route. China Airlines seem to have...”
Written on: 01/05/2010
London - Taipei new route. China Airlines seem to have improved their business class service. Crew attentive despite being a full flight. Food could be better with the exception of new Taiwan beef noodles soup option which was fantastic. Amenity kit from Ferragamo light on contents but an improvement on previous. Overall a good experience and would not hesitate to reccomend. Their Heathrow lounge is Skyteam but they were unable to confirm this at the time of reservation. (read more)
★★★★★
“Excellent. On our return journey we were caught up in...”
Written on: 19/04/2010
Excellent. On our return journey we were caught up in the Heathrow closure on 15 April 2010, and diverted to Frankfurt. China Airlines put us up in a great hotel for the night in Wiesbaden and next day organised us all to be bussed back to Heathrow. The whole thing was long and tiring but the China Airline staff working in difficult circumstances, eg those at Frankfurt airport, were very helpful and looked after us well. We hear tales of some passengers being virtually abandoned by their... (read more)
★★★★★
“I WANT TO THANK YOU BEST TRAVEL FOR THE WORK YOU ALL...”
Written on: 27/02/2010
I WANT TO THANK YOU BEST TRAVEL FOR THE WORK YOU ALL DID IN HELPING ME GET A REFUND FROM CHINA AIRLINES BECAUSE OF MY MEDICAL CONDITION.THANKS CHINA WITH ALL MY HEART.NOW I WILL HAVE THE FUNDS TO GO AGAIN ONLY SOONER.
SENCE 2003 I HAVE TRAVELED TO THE PHILIPPINES 6 TIMES ON CHINA AIRLINES.THATS A AVERAGE OF ONCE A YEAR...
I LOVE THAT AIRLINES.THEY ARE THE ONLY ONE THAT I KNOW OF THAT A PERSON CAN CHANGE THERE TICKET WITHOUT BEING CHARGED MONEY FOR DOING IT.THEY HAVE THE MOST...
(read more)
Joenoodles's Comment
Written on: 28/02/2010
I found this review not helpful because...it's about China Airlines, not really about Best Travel Store at all. Pretty much any airline will refund a ticket (even a non-refundable one) if the passenger has a serious medical issue and can provide documentation. This review really doesn't have much to do at all with Best Travel Store--the reviewer goes on and on about China Airlines.
<br/>
<br/>What's more scary are the other reviews from people being wrongfully charged hundreds of dollars--very shady.
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★★★☆☆
“On time departure from Hong Kong to Taipei then...”
Written on: 28/09/2009
On time departure from Hong Kong to Taipei then transfer from Taipei to Brisbane. Airport is huge and have to walk for about 8 minutes long to get to my departure gate from transfer area.
Found the cabin crew to be OK, especially the older steward guy. Always smiling and seems to like to please everyone.
Although I had experienced being yelled in chinese (or taiwanese) by one flight attendant when I opened the toilet. While inside the toilet, the fastened your seat belt sign lit on and...
(read more)
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Showing 11 - 20 of 45 Reviews
★★★★★
“On China Airlines seats are comfy. Touch screen and...”
Written on: 28/01/2009 by Basbousy (1 review written)
On China Airlines seats are comfy. Touch screen and entertainment was good. Service was excellent with a smile. Great value after all especially taking into consideration that price is relatively cheaper then other carriers. Joined up with their frequent flyers and will definetly fly with them again. Too many interruptions/announcements on board. (read more)
★☆☆☆☆
“This trip was LAX-TPE-BKK and CNX-TPE-LAX, Economy...”
Written on: 07/12/2008 by Pankun (1 review written)
This trip was LAX-TPE-BKK and CNX-TPE-LAX, Economy class, late November 2008. LAX to TPE was a nice new 747-400 with IFE in the seatbacks, a comfortable trip with no problems, above-average food and professional and personable cabin staff. The IFE system froze up just as we reached Hokkaido but was back up and running after a reboot that took roughly 45 minutes. The TPE to BKK leg was significantly worse - an older 747-400 that was clean but lacked the IFE (on a three-hour hop this was not... (read more)
★☆☆☆☆
“Relatively cheap long-haul airline for flights between...”
Written on: 26/11/2008 by goblin007 (1 review written)
Relatively cheap long-haul airline for flights between Europe and Southeast Asia. Relatively good service, albeit their cabin crews could use some whisking around by their upper management directors. Older Jumbo Jets fleet. Comparable to Martin Air or LTU in terms of USA-bound flights. (read more)
★★★★★
“I was surprisedly pleased with my flight with China...”
Written on: 18/11/2008
I was surprisedly pleased with my flight with China Airlines and will definitely be flying with them again. (read more)
★★★★☆
“We flew from Sydney to Taipei and then from Taipei to...”
Written on: 08/11/2008
We flew from Sydney to Taipei and then from Taipei to LA. It seems as though this is the route which you are guaranteed to get the AVOD systems. I was extremely surprised at how good this airline is. The AVOD was excellent and without it would have made the trip drag on. The planes were in excellent condition and the flight attendants were always willing to help. The food was also pretty good with basic food such as rice with pork or chicken. I think a lot of the complaints are due to the... (read more)
★☆☆☆☆
“I would not recommend China Airlines!!!! I would...”
Written on: 05/11/2008
I would not recommend China Airlines!!!! I would rather pay 200 bucks more and fly with a decent airline (read more)
☆☆☆☆☆
“If you want a nice service with good food and warm...”
Written on: 26/10/2008 by jan bev (1 review written)
If you want a nice service with good food and warm friendly crew then fly with Emirates or Etihad - they are hugely better and not much different in price!! (read more)
★★☆☆☆
“Staff were very unfriendly!!! On a 12 hour flight...”
Written on: 21/10/2008 by k jl76
Staff were very unfriendly!!! On a 12 hour flight even after asking 5 times an extra drink never arrived. Aircraft was old and shabby, tv was terrible, old unpopular films, bad quality picture and sound!! Leg room was very cramped. Food was unedible. At arrival at check out (the first on 50 people) asked for aisle seat, we were told there were none available, very abruptly. On board aircraft was half empty!!! Would never fly with them again!!! (read more)
★★★★☆
“JFK-TPE-KUL Business Class. Great service. It was a...”
Written on: 28/08/2008 by millerrmc (1 review written)
JFK-TPE-KUL Business Class. Great service. It was a great experience. Staff and service were great. We flew KUL-TPE-JFK economy class, that was a good trip. We know what to expect in economy class. The airline put us up for the evening in a good hotel (City Suites) with meals and transportation included. Staff at the airport and hotel were very helpful. The only downside was that the aircraft 747-400 from TPE-JFK didn't have individual video and the projector in our area of the plane didn't... (read more)
★★☆☆☆
“Flying on a 747 from Taiwan to Amsterdam business...”
Written on: 20/08/2008
Flying on a 747 from Taiwan to Amsterdam business class I couldn't believe the seats only reclined a little and that my only entertainment option was to watch a handful movies with no ability to pause or play as required.......I'm sure the ticket price was cheap though........ (read more)
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Showing 21 - 30 of 45 Reviews
★★★★★
“This airline has the unfortunate problem of people...”
Written on: 20/08/2008 by wayneowen (1 review written)
This airline has the unfortunate problem of people thinking it is "China Air". In fact China Air is a Chinese state airline and having lived i can tell you that it is pretty bad! However, "China Airlines" is a Taiwanese airline which has a blighted past safety record. The benefit to us is that they are now cheap and trying hard to impress. I like this airline and fly with them many times, both in economy and business. Both classes are excellent for what you can get at a similiar price. So... (read more)
★★★☆☆
“All in all, it was fine for me, but not for my...”
Written on: 04/04/2008
All in all, it was fine for me, but not for my companion. The only big problems were aircraft-related. We had a stroke of good luck on the return flight: the Airbus was unavailable, so we had to "settle" for a Boeing 747. The flight home was quite comfortable, even though the plane was full and I was wedged into a middle seat.
We would fly China Air again.
(read more)
★★★★★
“Flew business class from Gatwick to Taipei via Schipol...”
Written on: 23/03/2008 by rhglobemark
Flew business class from Gatwick to Taipei via Schipol and Bangkok. Planes were immaculate, staff superb, champagne chilled. All in all superb. Great food, excellent staff, superb service, fantastic lounge in TAipei and Bangkok. No bad points,, but had to fly BA from Gatwick to Schipol and Schipol to Gatwick, and BA are not very good in my opinion.. (read more)
★★★☆☆
“The ticket price was excellent, but they must improve...”
Written on: 18/01/2008 by rbroadhead
The ticket price was excellent, but they must improve on the human factor their staff. They all need to improve their ways of talking. Even the cabin announcements in English were pathetic! Boarding was a kindergarden treat; had to present my boarding pass 3 times and still they forgot to take my flight coupon. Then one chinese staff came to my seat and made me feel like a criminal, trying to cheat the airline. No apology when they found out that my ticket was found already! Very embarrassing!!! (read more)
★☆☆☆☆
“Flying on this airline was worse than riding a...”
Written on: 07/01/2008 by why (1 review written)
Flying on this airline was worse than riding a Greyhound Bus across the Pacific Ocean. I recommend you spend the extra money and use another airline! (read more)
★★★★★
“I Flew China airlines 4 times this week, and after...”
Written on: 12/12/2007 by dionsant (2 reviews written)
I Flew China airlines 4 times this week, and after reading the negative safety and comfort views, I was very very surprised. Each flight was exactly on time and ground and cabin staff were professional, courteous and well spoken in English. The aircraft was SPOTLESS and smelt very fresh. The crew made economy passengers feel as royalty.
Some distinguishable positives include:
Paramount Touch screen In flight entertainment system
Exterior camera
foot massage roller/ rest
Cabin service
and...
(read more)
★★☆☆☆
“Although the cheapest way to get to Thailand from...”
Written on: 19/11/2007 by neilkennedy (1 review written)
Although the cheapest way to get to Thailand from Europe this is definitely not the way to travel. Pay a bit extra and you will be well rewarded. (read more)
★★★★★
“After reading all the bad reviews on this airline...”
Written on: 05/10/2007 by phsgasit (1 review written)
After reading all the bad reviews on this airline after I purchased tickets to travel from Australia to the US I was alarmed and very nervous about flying with them.
The fact was all this stuff I was reading was unfound in my case.
We flew from Sydney to Taipei and return in a new Airbus and from Taipei to Los Angeles and return in a modern 747 aircraft. Both aircraft were extremely clean and both had VOID video systems in them with excellent choices of movies. The real surprise was...
(read more)
★★☆☆☆
“For a 10 hour flight in the modern day I expected to...”
Written on: 16/08/2007 by glenster (1 review written)
For a 10 hour flight in the modern day I expected to have a choice of TV shows/films and radio stations. However the China Airlines plane was very old and there were only cinema style screens with poor picture quality and and the way back the sound kept cutting out. The radio stations had no popular western music either. On the outbound journey the lights above our seats didn't work and we had to make do with a torch. Also my friend was seated next to an emergency exit which bulged... (read more)
★★★★☆
See next 10 reviews
Showing 31 - 40 of 45 Reviews
★★★★★
“I have traveled to SE Asia five times in the past two...”
Written on: 18/02/2007 by cunpattaya
I have traveled to SE Asia five times in the past two years and my experience with China Airlines has been great. I have found myself altering travel dates just so I can fly China Airlines. US Airline Companies do not, in any way, compare to the high quality of service, professionalism, meals and on-board entertainment, which is found on China Airline flights. I could not give a higher recommendation. (read more)
★★☆☆☆
“Cheaper than many for this flight but you can see why.”
Written on: 23/11/2006 by eamorley (2 reviews written)
Cheaper than many for this flight but you can see why. (read more)
★★☆☆☆
“The food was OK, and so was getting back into...”
Written on: 05/09/2006 by Chi Mayang
The food was OK, and so was getting back into Amsterdam. Unfortunately, the films and the China Airlines staff attitude were very poor. I had an extra legroom seat, but the bulk head seat had a massive box in front, so I couldn't stretch out. (read more)
★★★★★
“I've been flying on China Airlines for about 10 years...”
Written on: 30/03/2006 by italian soda (4 reviews written)
I've been flying on China Airlines for about 10 years or more, and I've also experienced different classes on the flight. This year they took 2nd(or is it 3rd?) place on a international flight ranking society. The food served on flight has variety(even in economy), and they actually taste like meals you can have on the ground. The entertainment is undeniable, variety of music selection (although many chanells are Asian music) and movies even on a short flight (2-3 hours). Snacks are served... (read more)
Monkeyzone's Response to italian soda's Review
Written on: 23/04/2007
I've been dating a China Airlines flight attendant for two years. He's ultra serious about his job and the flight attendants have very regular scheduled safety tests and English tests. Poor guy has been stuck in economy class for 8 years because it's a really good job to have in Taiwan and people tend to make it a lifetime career, which usually means you get really knowledgable staff in economy class.
<br/>
<br/>They're not going to sit and panzy to you like some of the other Asian airlines because of the culture in Taiwan is much more open and less based on servitude to the customer. It's like getting a US flight attendant but much more attentive and good-looking. I've never seen a cow on China Airlines. These guys have really crappy schedules. They work way too long and sometimes they don't even get a day off at home for weeks. My guy just came home from working 10 days straight.
<br/>
<br/>Yeah, sometimes they can get snippy, especially if you are vagrantly rude. I think some customers can often be quite rude, because they are used to the idea of Asian airlines kissing ass for economy passengers, or at least the idea of it. Singapore Airlines is so so, I think, the girls are a not that atractive. Anyway I always hear stories from them about crazy passengers. They always try their best to do what's right because they get reported. If you ask for a comment card, write on it, and turn it in, they get reported and I can't tell you how many times I've been asked to review report responses, or had to get shouted at because my dude got reported. The flight attendants get yelled at by their group supervisors and the flight attendants get messed about being reported. Most of the time they get reported for things they can't control.
<br/>
<br/>If you want to be a nice guy, ask for a comment card, get the flight attendant's ID number and name, they will gladly give it to you, and write something honest about their service. They get a copy of what you wrote, and it's another gold star on their record.
<br/>
<br/>Also, if you really want to tick them off, ask for instant noodles. Ask once, ask twice, keep asking for instant noodles. They hate it, because it's a freebie and they don't consider it part of their job but I think you'll probably get it service with a smile anyway, because they are really all quite professional.
<br/>
<br/>Also, you can ask for free playing cards on the flights! They give away free playing cards, this year the cover of the cards is based on the horoscope signs. They're quite cool.
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★★★★★
“The China Airlines crew were very polite and...”
Written on: 17/11/2005 by crocodilexp (4 reviews written)
The China Airlines crew were very polite and professional The flight was on time. Nothing exceptional about the flight, but overall a very good experience. Excellent value for money - from San Francisco to Bangkok for $600! (read more)
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Cfc2000's Comment
Written on: 18/01/2013
Good review and true in myy experience. But without wishing to diminish your justifiable outrage, I think this is even more important, and bears out what you infer in your penultimate sentence.