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| Flight on time? | 4.1/10   |
|---|---|
| Customer service | 2.9/10 |
| Comfort on flight | 4/10 |
| Quality of food | 3/10 |
| Value for Money | 3.2/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 3.3/10 |
Full review by
Black Ghost 7
on 22nd Aug 2008
User Rating : 8
Respect :
0
Good Points: Good service, friendly staff, smooth check in and flight went smooth. Good in flight entertainment system.
Bad Points: Unable to provide skycot on transcontinental flight.30 minute delay on 2nd leg of journey, however, pilot made up for delay which should have been 1,5 hours.
General comments: We flew Delta from Manchester, UK to New York JFK and from there to Los Angeles. We had 2 great flights, making me confident to recommend Delta.Flights were comfortable, with enough legroom and because we had our baby daughter with us they had saved us a third seat next to us on the first leg of the journey, which meant she could sleep on there. This made up for the lack of a skycot, however, I still find it slightly odd that on a transcontinental flight they do not offer this facility.There was two faults on this journey. However, for me in situations like this it is about how faults are dealt with that counts, that is what customer service comes down to for me. On the 2nd leg we were double booked in our seats. Whilst some flight attendants wanted to get a manager involved, the head stewardess decided to solve this herself and so she did and she did well. Within minutes she had allocated us to two new seats which, thank God, also had a third seat free next to it! So with it being UK time for our daughter to sleep, this meant she slept pretty much all the way there! This allocation meant the plane could leave sooner too, rather than waiting for the manager to come onboard.Because of a necessary plane swap we were 1,5 hours delayed at that time. However, the pilot made up an hour on the journey, which meant we were only 30 minutes late arriving in LA. The plane swap also meant we had a full complimentary in flight entertainment system available (normally a paid service on Delta US Domestic flights).Downsides to this journey were pretty much outside of Delta's control. New York JFK was a security chaos, which we were blessed to miss due to being given preferential treatment as a result of travelling with a baby. The other issue was with the domestic arrival terminal in LA which when it comes to luggage reclaim is a poor operation.When it comes to Delta's side of this trip though, I recommend them.
Black Ghost 7's review and ratings | 395 words
Review by
AGentlRose
on 21st Aug 2008
User Rating : 0
Respect :
0
My husband and I are planning a trip to Orlando, Florida for our anniversary. On previous trips to Orlando (more than 10 years ago) I always used Delta. I checked schedules on several online websites and since Delta had one that suited us, I phoned to purchase tickets.
Little did I know, until I saw my credit card statement and phoned Delta, that they charge you $25 per ticket extra for the privilege of speaking to a customer service representative. They don't tell you this when you're making y ...
AGentlRose's full review | 209 words
Review by
amagliocca
on 20th Aug 2008
User Rating : 0
Respect :
0
The worst customer service that I have ever experienced in my life.
amagliocca's full review | 473 words
Review by
Guest.
on 16th Aug 2008
User Rating : 0
Respect :
0
This is a review for Delta Airlines. I am a physician and travel quiet a bit and have flown Delta Airlines for over 15 years. My flights were consistently delayed. My wife's flights were consistently delayed. I recently contacted Delta Airlines to discuss the reasons why their flights are consistently delayed. I was put on hold then got cut off twice and the third call the representative actually laughed at me then put me on hold then my call was disconnected. On the fourth call I spoke to a sup ...
Guest.'s full review | 134 words
Review by
Guest.
on 12th Aug 2008
User Rating : 3
Respect :
0
My fiance and myself went to India (Mumbai) in July to get married. My fiance (now wife) is a vegetarian and Delta ran out of vegetarian meals on board. Shows how much they have researched the route. Most flights going to and from India carry PLENTY of vegetarian meals since a lot of the passengers are Indians and are vegetarians. On the way back, the audio in the seats we got weren't working. After repeated requests to try and "reset" their system for our seats, we were finally told that " ...
Guest.'s full review | 147 words
Review by
pjabbeh
on 10th Aug 2008
User Rating : 0
Respect :
0
I was stranded in Accra, Ghana last week. They claimed we should arrive at the airport between 4-6 am for a 10:15 flight to New York City from Accra. Delta refused to find lodging for us. On the 5 of August, they finally came with another flight, and delayed departure by five hours, stranding hundreds of us passengers in New York City. We were waiting in a cold airport around midnight, many passengers with babies and the elderly. They gave us 7 dollar vouchers for meals and put us up in a cheep ...
pjabbeh's full review | 147 words
Review by
Guest.
on 31st Jul 2008
User Rating : 7
Respect :
0
I recently flew Delta on a one-way flight MIA-ATL-TLV (tel aviv). I was very nervous about flying Delta, having had a few really awful experiences in the past, but the fare was much less than my preferred airline, El Al, so I took a chance.
Overall, I was surprised and extremely pleased with the experience. The MIA - ATL leg was on an older but well-maintained 757. No problems, smooth boarding, polite flight crew, but no seat-back entertainment. My stopover in ATL was only about 2 hours, and I ...
Guest.'s full review | 262 words
Review by
big dog
on 25th Jul 2008
User Rating : 8
Respect :
0
They were OK Would go again
big dog 's full review | 30 words
Review by
Guest.
on 15th Jul 2008
User Rating : 1
Respect :
0
If you have a choice, consider flying with an alternative airline. I often had bad experiences with Delta. They lost my baggage once and never found it, they changed my schedule because they cancelled their direct flight from Bermuda to New York and put me on an indirect flight without giving me any compensation, they never allowed me to go on stand by or change my route because of their not flexible policy. My rating is very very low.
Guest.'s full review | 103 words
Review by
Guest.
on 18th Jun 2008
User Rating : 3
Respect :
0
They still dont charge for drinks or baggage
Guest.'s full review | 22 words
Review by
corbu101
on 2nd Jun 2008
User Rating : 0
Respect :
0
I don't think I can bring myself to fly Delta again as I have lost all respect for the airline. My wife and I flew to California from Indiana on May 8, 2008 and planned to return on May 20th. On the night of May 14th we received a call that my mother was seriously ill and we needed to return home as soon as possible. When I called Delta early the morning of May 15th they wanted to charge me $1,400 to change my flight ' " the original tickets only cost $477 and we had already used half the t ...
corbu101's full review | 236 words
Review by
Guest.
on 13th May 2008
User Rating : 0
Respect :
0
The delayed flight with Delta Airlines caused us to miss the transatlantic flight. The customer service told us the delay caused by the weather light rain?), there were nothing they could do, but to move our travel dates. No efforts to try to put us onto different airline flights to get our destination when we told them moving dates would totally mess up our scheduled travel plan at the destination.
I would never fly Delta again.
Guest.'s full review | 81 words
Review by
Guest.
on 7th May 2008
User Rating : 0
Respect :
0
Called to check on new baggage rules. If I hadn't have gone to website I wouldn't have known. They never let me know the rules had changed. Was on hold 30 mins and hung up on 1st time. Second time I spoke to someone who was just plain rude. He said they could change their policies at any time and didn't have to answer my questions. Only 5 days before my trip and I have no choice but to fly an airlines that has already proven that I cant trust them.
Guest.'s full review | 106 words
Review by
Guest.
on 9th Apr 2008
User Rating : 7
Respect :
0
I flew with Delta Airlines to SLC from EGKK with a stop over in New York. It was one of the best flights I had ever been on! I was disappointed that on my connection flight I had to pay for everything including a drink of water!
Guest.'s full review | 47 words
Review by
goyalrk2002
on 24th Mar 2008
User Rating : 0
Respect :
0
I will never travel with Delta Airlines ever again. Had no system to provide appropriate and timely services on busy days like last Easter on 3/23. Flight always late, luggage damaged, Luggage lost, customer service ridiculous, employee rude. Customers waited for hours in line to check in and at the end they were not allowed to check in.
goyalrk2002's full review | 57 words
Review by
Guest.
on 19th Mar 2008
User Rating : 4
Respect :
0
Delta is cutting costs where it hurts customers. $3 for car seat rain covers now. No way does that baggy cost Delta $3.
If they don't watch out, they'll be gone like Pan Am. I feel for the people who will be unemployed.
CINCINNATI...CVG.....They left our baggage out, uncovered, in the rain. All clothes were wet, daughter's snack cookies were ruined. I know those baggage carts have flaps/covers so I WISH they would USE THEM
CUSOMER SERVICE: They want to lay off 30K people to save money for gas. ...
Guest.'s full review | 108 words
Review by
Guest.
on 7th Feb 2008
User Rating : 6
Respect :
0
ORD-DAB-ORD via ATL in Delta Economy Class. Check-in is fairly easy as well as security. Plenty of time to buy some goodies at the airport and wait in the boarding area. The plane was an md-88 on all four flights. Flight attendants are very happy-go-lucky and helpful. Smooth take off and landing on three flights, but on landing at ORD on the return, the plane slammed down onto the runway and swirved left and right until just stopping at the end of the runway. The most terrifying and unforg ...
Guest.'s full review | 175 words
Review by
Guest.
on 20th Dec 2007
User Rating : 9
Respect :
0
Delta has ALWAYS been excellent to me. Never had anything gone wrong, I have flown Delta to Sao Paulo, Brazil, countless times where there is a significant difference between Economy and Business, but you get what you pay for. Delta has always been GREAT!
Guest.'s full review | 44 words
Review by
nivrekr
on 19th Dec 2007
User Rating : 1
Respect :
0
After all kinds of delays due to the weather, we were finally on our way home from Orlando FL. The weather was great, so we were not expecting any more delays. We landed in Boston to catch a connecting flight to Bangor, when we looked up at the monitors and saw that our flight had been cancelled. We thought it might be a mistake since all other flights were leaving and on time, so we headed for our gate. When we arrived, we were informed that our flight had been cancelled due to "not having a se ...
nivrekr's full review | 279 words
Review by
charis1
on 14th Nov 2007
User Rating : 10
Respect :
0
Great people, part of a great organization. Keep Delta Delta!
charis1's full review | 124 words
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