BT Mobile Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“No signal at home. REALLY handy *sarcasm*”

Written on: 02/11/2016

I've just been issued with a works phone on BT mobile network. The only signal I can get at home is if I stand at the very bottom of my garden and that's minimum & sporadic. Inside the house, nowt. Phone becomes a pretty technical plastic brick. Thankfully a few months ago when I was looking to change personal networks I did contact BT asking if they did a pay as you go sim to be able to test the signal at home. No surprise they don't, so I never got to test it. Glad I didn't go for their… Read Full Review

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★☆☆☆☆

“20 PLUS CALLS 3 MONTHS AND STILL NO TV CHANNELS ”

Written on: 18/08/2016 by SARAHD2005 (1 review written)

AWFUL SERVICE, 20 PLUS CALLS OVER THREE MONTHS, PROMISED CALL BACKS THAT DON'T HAPPEN, LOST MY ORIGINAL HOME NUMBER WHEN WE MOVED, INDIAN CALL CENTRE REPEATING THE SAME TROUBLESHOOTING EVEN THOUGH IT HASN'T WORKED THE LAST 10 TIMES.......ONE ENGINEER VISIT EQUIPMENT ALL FINE OUTSIDE FAULT REPORTED BACK STILL NOT FIXED. EMAILS, PHONE CALLS AND MANY HOURS ON THE PHONE BLOODY AWFUL SERVICE AND I'M NOT THE ONLY ONE :-(((( TWO FRIENDS IN THE SAME BOAT… Read Full Review

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★☆☆☆☆

“Does not deserve even one star”

Written on: 30/07/2016 by birensh (4 reviews written)

This is worst network ever I have used in my life .I thought it would be better than three,so I changed to BT mobile as I had BT broadband and got a little discount .But from the day I took out contract ,I made a huge mistake.The customer service from india call centre is worst, they do not know what they talking about .I am just counting days to end it .I will never take out BT mobile again… Read Full Review

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★☆☆☆☆

“BT Mobile, wish I hadn't moved!”

Written on: 12/07/2016 by 83North (1 review written)

Don't have a problem with my signal, but I do have a problem with customer support, technical support and their offers team. Moved one mobile phone from O2 to BT on a deal that gave me a £30 iTunes card. 4 months and many calls later still don't have an iTunes card. Moved another phone over, needed a new sim a few weeks later and have waited over 7 days for sim to be activated. (Still waiting) There need to improve their admin & tech support pronto, as I am counting the days until we can… Read Full Review

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★★☆☆☆

“Unlimited texts on b.t mobile”

Written on: 29/06/2016 by Audrina258 (1 review written)

I signed up to b.t mobile as i have broadband with them for £10 per month for 6 months then £20 per month thereafter.It included unlimited texts.After sending several texts with smiley faces i checked my b.t account and discovered i was being charged 40p each for them.On querying this i was told that they were classed as mms messages which were not included .Only normal sms texts were not charged for.So beware you will not have a smiley face!… Read Full Review

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Mixie129's Comment

Written on: 04/09/2016

Problem with modern day smartphones is the turn every symbol into a picture therefore making it a MMS. I think you need to learn how to use your handset. The responsibility is to the person sending not the operator

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★☆☆☆☆

“Totally diabolical and unprofesional ”

Written on: 25/06/2016 by Barryirvine (1 review written)

I got bt mobile to build my credit rating the order was messed up 3 times each time a new credit check had to be done. Eventually got the phone after being told I already had 2 handsets which I didnt. They have messed up with my billing. I have ended up with bank charges because they have tried to take money they shouldnt have. Tried to get it resolved been passed from pillar to post they have credited my bt account but that dosent help Im on benefit and workto a budget so it has a knock on… Read Full Review

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★★★☆☆

“Take care of data when starting to use BT mobile”

Written on: 27/05/2016 by djfulford (1 review written)

Being already on BT Broadband, the rates for BT Mobile were reasonable, especially for the phone I wanted to use. However, I discovered an issue of which that others should beware. When I inserted the SIM, the phone automatically used 4G to download my purchased software from Google playstore. The data download far exceeding the allowance for the tariff I had chosen, so I had to pay extra. There are data download limits, but the default limit was £40, so the bill for the first month was… Read Full Review

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Mixie129's Response to djfulford's Review

Written on: 04/09/2016

This enforces the point of people paying attention when setting up their phones rather than getting carried away in the excitement of their new handset. Tethering is now available with bt so this should help you out a bit

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★☆☆☆☆

“just awful”

Written on: 13/05/2016 by Kendall453 (1 review written)

Moved from EE about 3 months when I changed phones. Huge mistake. Call quality is just awful. Called BT support and 2 out of the local 3 masts - the 2G and 3G ones are down for maintenance. If I can't connect to the 4G mast then its nada. Today I just realized they don't have any roaming packs! To be honest I just assumed as a major provider that they were available. If I could move back to EE I would do it in a heart beat. YOU HAVE BEEN WARNED… Read Full Review

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Mixie129's Comment

Written on: 04/09/2016

Bt use the same masts as EE so wouldn't have helped you. Also i believe roaming add ons are available

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★☆☆☆☆

“Avoid at all cost!”

Written on: 26/04/2016 by McNeillbh458 (1 review written)

I recently switched from EE to BT as the deal was the same but half the price, it is the biggest mistake I could have made! The signal continuously drops off, no matter if I'm at home or at work. For some reason all my data allowance was used up within two weeks, this never happened with EE ( part of the reason for switching was that I was paying £10 pm and still had data and text left over ). I have had no alerts or been asked for any feedback on my thoughts or my happiness with the service… Read Full Review

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★★☆☆☆

“Mobile calls to 0870 numbers”

Written on: 02/04/2016

Be very careful when calling 0870 numbers on BT mobile. BT charge an astonishing 30p/min access charge on top of the charge made by the reciever of the call. I recently paid 43p/min to a UK destination on a mobile! Rated as poor because of the excessive charges… Read Full Review

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★★★★★

“Excellent 4g speeds, great signal”

Written on: 30/03/2016 by waBurgess370 (1 review written)

Nothing bad to say about BT whatsoever. Ordered the £13 a month package 500 mins, unlimited texts and 2g data. Qualified for £5 month discount because I have BT broadband so it works out at £8 month. Sim came next day with text updates. I was on Giffgaff which constantly dropped signal, the '4g' was excruciatingly slow and call quality terrible. BT is a brilliant network, I've even got an app to tell me what I've used blah blah... Been on it two weeks and not a single issue. Current 4g speed… Read Full Review

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★☆☆☆☆

“Extremely Disapponting : Avoid ”

Written on: 23/03/2016 by Jaxson494 (1 review written)

If you're after cheap (but slightly unreliable) Then BT is ideal for you. The coverage in Kent is appalling my phone which used to be 4 to 5 bars is constanly 1 bar / No Service. Dont be fooled by the cheap prices !!… Read Full Review

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★☆☆☆☆

“BT MOBILE ARE DECEIVING PEOPLE AVOID THEM”

Written on: 07/03/2016 by danvershed (1 review written)

i initially filled in my details to get bt mobile, after 8 days i changed my mind, the sim pack arrived during this time, i never opened it or even looked at, i contacted them and said i wish to cancel. they charged me for the month, when i queried this, they said they would issue a refund. BUYER BEWARE we are at 15 days they issued a PARTIAL REFUND..how many people have they done this to..very sneaky… Read Full Review

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★★★★★

“Outstanding speed”

Written on: 24/02/2016 by 469Jensen (1 review written)

I was with Giffgaff and I was getting dismal 4g speeds, around 0.1Mps at peak times. I paid £15 a month for 4gb of data. I was completely fed up so decided to change to BTs £20 20Gb package Firstly I live in the sticks, in a valley and get perfect 4g. With download speeds of around 30Mbs. I go inside my house which has 2ft thick solid stone walls and still get 4g around 9Mbs. BT have now bought EE so speeds and signal coverage can get better. For those who are truely thick, you go over… Read Full Review

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★★★★★

“People...read the conditions ”

Written on: 13/01/2016 by Landonv1990 (1 review written)

When I read all this bunch reviews I can't believe,obviously if someone go over limit gonna be changed,all we have to do read conditions,don't go over limit,or buy bigger data on the first place. … Read Full Review

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★☆☆☆☆

“THINK TWICE BEFORE YOU GO BT MOBILE.”

Written on: 06/12/2015 by Kunsky (1 review written)

Beware of BT mobile's massive hidden data & call charges. You MUST READ THIS if you ever consider a BT mobile SIM card. I got charged additional £100 for my first bill which came as rude surprise. Since realised that countless unsuspecting victims have found themselves in similar situation which is not informed at any stage before you sign on with BT. BT later told me I should have seen a link at the end of the activation confirmation email which advises about avoiding a surprise. You will be… Read Full Review

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Mixie129's Response to Kunsky's Review

Written on: 04/09/2016

No but they will let you set a spending cap. Think you review is making something of what everyone already know. BE CAREFULL WITH DATA. USE WIFI WHERE POSS. Silly comments.

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★☆☆☆☆

“appalling coverage”

Written on: 23/11/2015 by mklinger (1 review written)

I live in Wootton in North Lincolnshire and coverage disappears in parts of the village and rarely get any signal indoors… Read Full Review

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★★★★★

“Very pleased, 10/10 would recommend”

Written on: 21/11/2015 by 356Maher (1 review written)

Received my SIM card within 3 days of ordering it, activated fine and worked a treat. Managed to port my old number across in 24 hours and has worked perfectly ever since. Get average signal in the home, but out and about almost always have a 4G connection… Read Full Review

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★★★★☆

“BT Mobile”

Written on: 14/11/2015 by Mikerawson24 (1 review written)

-Great for me as have unlocked device -Up to 20GB data and unlimited texts/calls for £25 is pretty good compared to other providers. - Reliable and fast internet (runs on EE's network) -Free BT internet which is everywhere it seems Downsides: no tethering, uncompetitive roaming options… Read Full Review

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★☆☆☆☆

“BT MOBILE Worst decision ever ”

Written on: 12/11/2015 by pyabsley (1 review written)

I had been with O2 since it was Bt Cellnet, new on the block BT Mobile offered a really good deal if you already had Bt Broadband. Well it would have been good if it worked. At home I can not make or receive calls, if I send a text I have to walk around the outside of the house until it sends, I receive texts that were sent the previous day. Come on BT do something about it, its not just me having problems. Even EE users are offered some kind of booster… Read Full Review

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