BT Mobile Reviews

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★★☆☆☆
1.6 / 5
55
25% of users recommend this
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  • Customer Service

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Latest Reviews

★★★★★

“People...read the conditions ”

Written on: 13/01/2016 by Landonv1990 (1 review written)

When I read all this bunch reviews I can't believe,obviously if someone go over limit gonna be changed,all we have to do read conditions,don't go over limit,or buy bigger data on the first place. … Read Full Review

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★☆☆☆☆

“THINK TWICE BEFORE YOU GO BT MOBILE.”

Written on: 06/12/2015 by Kunsky (1 review written)

Beware of BT mobile's massive hidden data & call charges. You MUST READ THIS if you ever consider a BT mobile SIM card. I got charged additional £100 for my first bill which came as rude surprise. Since realised that countless unsuspecting victims have found themselves in similar situation which is not informed at any stage before you sign on with BT. BT later told me I should have seen a link at the end of the activation confirmation email which advises about avoiding a surprise. You will be… Read Full Review

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★☆☆☆☆

“appalling coverage”

Written on: 23/11/2015 by mklinger (1 review written)

I live in Wootton in North Lincolnshire and coverage disappears in parts of the village and rarely get any signal indoors… Read Full Review

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★★★★★

“Very pleased, 10/10 would recommend”

Written on: 21/11/2015 by 356Maher (1 review written)

Received my SIM card within 3 days of ordering it, activated fine and worked a treat. Managed to port my old number across in 24 hours and has worked perfectly ever since. Get average signal in the home, but out and about almost always have a 4G connection… Read Full Review

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★★★★☆

“BT Mobile”

Written on: 14/11/2015 by Mikerawson24 (1 review written)

-Great for me as have unlocked device -Up to 20GB data and unlimited texts/calls for £25 is pretty good compared to other providers. - Reliable and fast internet (runs on EE's network) -Free BT internet which is everywhere it seems Downsides: no tethering, uncompetitive roaming options… Read Full Review

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★☆☆☆☆

“BT MOBILE Worst decision ever ”

Written on: 12/11/2015 by pyabsley (1 review written)

I had been with O2 since it was Bt Cellnet, new on the block BT Mobile offered a really good deal if you already had Bt Broadband. Well it would have been good if it worked. At home I can not make or receive calls, if I send a text I have to walk around the outside of the house until it sends, I receive texts that were sent the previous day. Come on BT do something about it, its not just me having problems. Even EE users are offered some kind of booster… Read Full Review

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★★☆☆☆

“BT mobile”

Written on: 04/11/2015 by gjMay1966 (1 review written)

The coverage is awful even though it showed onthe website we had good coverage. Texts go or don't go at a whim and sometimes it takes 24 hours to get a message. Keep losing network coverage, notice how they are not advertising themselves any more? !… Read Full Review

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★☆☆☆☆

“Oh - how I would love to be able to recommend BT mobile”

Written on: 30/09/2015 by ReasonableGuyNorfolk (1 review written)

I have always been loyal to BT. I use them for my home line and Broadband and have the unlimited packages for both. So when I was offered a good deal on BT mobile I transferred my 4 lines without hesitation and attempted to Port my old numbers. Admittedly 3 lines are working well. BUT over 2 weeks without a mobile phone (an absolute requirement in my wife's Lifesaving work) and she is ready to divorce me. I have gradually become more and more irate with the poor BT helpline people who have all… Read Full Review

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★☆☆☆☆

“£3,309.40 for watching Sponge Bob Square Pants on...”

Written on: 08/09/2015 by conantheblacksmith (2 reviews written)

Just been charged £600 per gig for going over my data limit which equates £3,309.4 for a few Sponge Bob Square Pants. Yes thats a whopping £3K for watching some cartoons in the camper van while it was rainging. We were even abroad we were in a campsite just outside Canterbury. It is absolutely crazy DO NOT USE BT BUSINESS MOBILES until they change their ways they over charge and are totally unreasonable … Read Full Review

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★★★☆☆

“No tethering is a big disappointment!!!”

Written on: 31/08/2015 by Nabe (1 review written)

It's my 4th day with BT Mobile and I must say the switch from my EE pay monthly to a sim only contract has been straight forward with no glitches and I got to maintain my number. Everything has been hassle free. Unfortunately I did not know BT Mobile is piggy backing on EE network so I'm facing the same coverage problems I get when I'm at home. I have not noticed any changes in speed of browsing etc the major bonus is £20 for 20gb data as I get £5 off for being a BT phone customer and it's… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 28/08/2015 by Kate601 (1 review written)

I would not recommend BT Mobile to anybody. The calls drop continuously and if you go over your data allowance they charge £0.50/mb! Last month one of our members of staff accidentally used an extra 660mb which has resulted in a £330 charge. After complaining to BT that this charge is totally unreasonable they told me to refer to section 10 part 2 etc of our welcome letter that states the charges. Not very helpful and disgusting customer service when we have been loyal BT customers for our… Read Full Review

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Conantheblacksmith's Response to Kate601's Review

Written on: 08/09/2015

I got a £3,309.4 BT Mobile bill fro going over my data allowance by 5.4gig watching cartoons with the kids while camping in the rain
they charge 50per meg or a whopping £600 per gig
its absolutely scandalous how they can do this !!

especially when a new deal is £40 per month for 10 gig

terrible customer service

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★★★★☆

“Pretty good but with one or two disappointing elements”

Written on: 25/08/2015 by DaveJFT (1 review written)

I left EE's network in 2013 for a cheaper SIM-only deal on Giffgaff after being with EE themselves since 1997. However after becoming very rapidly disillusioned with O2's network coverage I came back to EE's network on Virgin Mobile's MVNO offering. It took a while to get things running properly and then took me just over another two years to draw the final straw with them when they finally managed to "chase" me away through their shockingly poor customer service and their habit of denying a… Read Full Review

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★★★★★

“BT Mobile £5 month”

Written on: 04/07/2015 by Camillaa1947 (1 review written)

I have BT Landline and Broadbandand when half price sim deal was offered it was the cheapest Deal. 200 mins 50mbdats and Unlimited texts. Sim came quickly kept My number I had previously been with O2 since BT owned them I think they are overpriced and You get nothing like this I had only had BT for 6 months and was offered half price sim which at this moment in time is all good. If You don't download or watch YouTube 50mb will last You switch to WiFi. There are BT Customer Service Numers in the… Read Full Review

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★☆☆☆☆

“Faulty phone delivered but very poor customer service...”

Written on: 26/06/2015 by Stephen9 (1 review written)

Faulty phone delivered but very poor customer service to rectify situation bad experience all round buyer beware!… Read Full Review

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★★★★★

“Simple and straightforward switch over”

Written on: 16/06/2015 by MichaelRhodes421 (1 review written)

Ordered the sim for my iPhone online, arranged transfer of no. and all went as forecast. I knew that the EE signal in the area was good and so have not been disappointed by coverage. Using an iPhone and an app to piggy back onto my home phone account I was able to make calls in Canada via wifi using my free overseas calls on my home phone at no additional cost. Free wifi access in the UK associated with my home broadband also a bonus for making calls and all of this for £5 a month. I am not… Read Full Review

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★☆☆☆☆

“DO NOT CONSIDER BT MOBILE, they have learnt nothing...”

Written on: 23/05/2015 by 1953Gallagher (1 review written)

Hi all, Afraid it's a negative one... BT have learnt nothing from their long history of terrible customer service. Just google them and you'll find plenty of horror stories from people who just can;t get a response from anyone let alone some action to actually fix anything. Been with them a total of 10 days, tried to make an incredibly simple inquiry. over an hour later of truly shocking call center staff, I cancelled my contract in the 14 day exclusion period. I am now dealing with the… Read Full Review

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★☆☆☆☆

“dreadful reception”

Written on: 19/05/2015 by tadgerb (1 review written)

Can't get a signal so often that the phone is useless. Forget downloading etc 3G just cuts out. Going to try and cancel my contract… Read Full Review

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★☆☆☆☆

“DO NOT EVER CONSIDER THIS PRODUCT!!!”

Written on: 05/05/2015 by TheDabber (1 review written)

After 2 days of futile attempts trying to obtain a satisfactory signal and service, I finally cancelled the contract yesterday. BT mobile is a very poor product expensively "wrapped and marketed". They, [BT] are piggy- backing on other lesser providers in the mobile market and the resultant mess can only drive potential customers away! Take my advice and stick with "devil you know" ie- Vodafone and O2. They at least do know what they are doing… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 04/05/2015 by Flynnwn215 (1 review written)

Really bad service. I have had to ring 3 times on the landline to get up and running. By the evening my sim was blocked and the lady at BT could not see that it was blocked and was asking me what it said. I could not ring or receive calls at all. I gave notice at this point. Do not fancy pursuing this. Wish I had read the reviews first. I would not bother changing at all. Sorry folks… Read Full Review

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★☆☆☆☆

“lost my mobile number ”

Written on: 24/04/2015 by soSchaefer251 (1 review written)

I decided to give the £5 a month deal as am with BT for phone and internet, Sim arrived quickly and ported my number to BT in one day, Great, Then i went abroad in Europe and although i could call and text at the extra euro prices i could not get a data connection. Called them was told my settings were wrong and was given the right ones which i already had on my phone. So still not Data roaming, decided that this was not for me so cancelled my contract with them, as i was still in my 14 day… Read Full Review

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