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Written on: 23/05/2015 by 1953Gallagher (1 review written)
Hi all, Afraid it's a negative one... BT have learnt nothing from their long history of terrible customer service. Just google them and you'll find plenty of horror stories from people who just can;t get a response from anyone let alone some action to actually fix anything. Been with them a total of 10 days, tried to make an incredibly simple inquiry. over an hour later of truly shocking call center staff, I cancelled my contract in the 14 day exclusion period. I am now dealing with the… Read Full Review
Written on: 05/05/2015 by TheDabber (1 review written)
After 2 days of futile attempts trying to obtain a satisfactory signal and service, I finally cancelled the contract yesterday. BT mobile is a very poor product expensively "wrapped and marketed". They, [BT] are piggy- backing on other lesser providers in the mobile market and the resultant mess can only drive potential customers away! Take my advice and stick with "devil you know" ie- Vodafone and O2. They at least do know what they are doing… Read Full Review
Written on: 04/05/2015 by Flynnwn215 (1 review written)
Really bad service. I have had to ring 3 times on the landline to get up and running. By the evening my sim was blocked and the lady at BT could not see that it was blocked and was asking me what it said. I could not ring or receive calls at all. I gave notice at this point. Do not fancy pursuing this. Wish I had read the reviews first. I would not bother changing at all. Sorry folks… Read Full Review
Written on: 24/04/2015 by soSchaefer251 (1 review written)
I decided to give the £5 a month deal as am with BT for phone and internet, Sim arrived quickly and ported my number to BT in one day, Great, Then i went abroad in Europe and although i could call and text at the extra euro prices i could not get a data connection. Called them was told my settings were wrong and was given the right ones which i already had on my phone. So still not Data roaming, decided that this was not for me so cancelled my contract with them, as i was still in my 14 day… Read Full Review
Written on: 24/04/2015
My husband changed to BT mobile and was told he could keep his same number and it would take 24 hours to change it over. Hell no eleven days later and two land line phone calls to say they were working on it he still had no phone with BT and they couldn't offer any explanation why the number wouldn't change over as he had given BT his PAK number he couldn't even go back to his old supplier. Absolutely furious he rang and cancelled the whole thing and got another supplier and up and running… Read Full Review
Written on: 19/04/2015 by dissatisfiedanddisappointed (1 review written)
I am with BT and since they stated using ee I can no longer receive calls at home without a separate device and not at all in my weekend cottage whereas when they used the Vodafone network everything worked well. You cannot believe them about signal strength as I was assured that both addresses were well served… Read Full Review
Written on: 09/10/2014 by firsttimefiestas (1 review written)
Having been cold called by BT mobile to supply a mobile which would tag on to my landline and save me charges on call diversion and include free calls to other mobiles etc; I signed up. Unfortunately the phone supplied for the service (Nokia Lumia) must have come out of a 'cracker' as apart from rarely having a signal it proceeded to slowly shut down operation bit by bit resulting in having to turn on the camera first to get into the menu. On contacting BT I was told that the phone was… Read Full Review
Written on: 01/01/2014
Do not, ever, use BT mobile as a business option. the system only piggy backs Vodafone, so you might as well got direct to them We sourced ours through Cutler Communication who are the BT provider. Cutler is Shocking, all they tell you is to phone BT. BT are non the more helpful either. 2 things 1. do not ever use Cutler Communication 2. Do not ever use BT pants, pants, pants. And its cost me £1,700.00 to buy out of the contract!… Read Full Review
Written on: 30/10/2012 by ThankyouBT (1 review written)
£12.75 monthly contract fees is extortionate. If you roll out iPhones on the BT mobile network, you may as well simply send BT blank business cheques and allow them to take as much money as they want. On the surface 1Gb of data seems generous, but £2 per Mb if you exceed this limit is scandalous!!! You can't tether, therefore you will need to pay for an additional dongle. If you exceed the data limit on the dongles, guess what... That's right even more charges. 2 month after rolling this… Read Full Review
Written on: 30/03/2012 by john.4190 (1 review written)
Been with BT for business land line ISDN, phone system and BT mobile for over two years>We have 6 mobiles BT Mobile don;t keep me waiting on the phone, they change the headsets if problems.We get a return bags sent out with new phone so NO waiting in for delivery. Am getting Tablets for the vans, we have had very good service from BT unlike most of the company s that we deal with who slate their phone company. E-mails sometimes take time to get to the phone other than that no problems. John… Read Full Review
Written on: 12/04/2011
I have just read some of these views with astonishment. I had never had a smartphone before and signed up for 2 years with a Blackberry 8520. They were very good at helping me set up my email accounts. I have never had a problem with the phone and I get good signals where other networks are useless.
Derek Wood… Read Full Review
Written on: 25/05/2010
As a business owner I signed up to the BT Mobile service 12 months ago (2 year contract). During this time I have had the handset swapped no less than 8 times - each time meaning I have had to stay in the office and sit around all day waiting for the swap, as opposed to being out earning the money I should be. When I asked for a different handset as fed up of swapping, they refused, so I refused to pay the bill (not paying for a service I haven't been receiving). It is now at the stage… Read Full Review
Written on: 12/05/2010
Customer service has been fantastic. No waiting listening to an endless rendition of 'Greensleeves'!!! Highly recommend BT. HTC s620 has proved to be a great phone dont want to change it… Read Full Review
Written on: 23/06/2009
I've only had good dealings on the few occasions I've had to call BT Mobile customer service. Never been left waiting and problems have always been sorted swiftly
Cheap sim-only contract (I think!) - with a BT landline I was able to get a SIM-only deal at half-price for a lifetime. Costs me £12.77 + VAT incl 200 mins calls per month and 50 texts… Read Full Review
Written on: 26/11/2008 by dizzyfizzy1 (32 reviews written)
At £48.50 a month plus VAT for a BT Mobile business tarrif it is very expensive and that is including a discount because I signed up for a 2 year contract to get this price. This contract gave me 500 minutes a month and unlimited text messages and the phones you get to choose from are very poor.
Coverage wasn't very good when you consider that they used to be part of cellnet so I believed that they would have been on the same network as o2.
On one occasion we recieved a bill for £206 by… Read Full Review
Written on: 18/04/2008
Took two phone calls to get sim card posted (no record of the first) and when it arrived it was not registered. After about two hours on the phone (most of it listening to music!) being redirected or being told I had phoned the wrong number and to try another. I even phoned OFTEL to ask them if they had the number I should phone. I emailed them as well.
5 days later the SIM card was still not activated so I went to TESCOs and bought TESCO SIM card. Old number transferred in two days.
Tesco… Read Full Review
Written on: 03/01/2006 by yaksha87 (1 review written)
To start off with, since I was paying via direct debit with BT, they took nearly £145 in the month of August, and when I called them for a refund, they refused to pay the money, and they still haven't disconnected the mobile.
BT Mobile are the worst ever network I've been with… Read Full Review
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