BT Mobile Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
21% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
BT Mobile - Ask a question now

Media Gallery for BT Mobile

BT Mobile
BT Mobile

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Not fit for purpose!”

Written on: 09/10/2014 by firsttimefiestas (1 review written)

Having been cold called by BT mobile to supply a mobile which would tag on to my landline and save me charges on call diversion and include free calls to other mobiles etc; I signed up. Unfortunately the phone supplied for the service (Nokia Lumia) must have come out of a 'cracker' as apart from rarely having a signal it proceeded to slowly shut down operation bit by bit resulting in having to turn on the camera first to get into the menu. On contacting BT I was told that the phone was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BT mobile”

Written on: 01/01/2014

Do not, ever, use BT mobile as a business option. the system only piggy backs Vodafone, so you might as well got direct to them We sourced ours through Cutler Communication who are the BT provider. Cutler is Shocking, all they tell you is to phone BT. BT are non the more helpful either. 2 things 1. do not ever use Cutler Communication 2. Do not ever use BT pants, pants, pants. And its cost me £1,700.00 to buy out of the contract!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Mislead and wrong payment”

Written on: 30/05/2013

Ordered new mobile phone. told me that one off cost is £50 and took £60 off my direct debit. so no trust on them any more. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hardly if any mobile signal”

Written on: 07/04/2013

After 8-10 long phone calls to BT regarding signal strength and loosing alot of business through no signal in many locations and being fobbed off ,i have decided to end this contract ASAP Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BT should follow EE example and value business customers”

Written on: 30/10/2012 by ThankyouBT (1 review written)

£12.75 monthly contract fees is extortionate. If you roll out iPhones on the BT mobile network, you may as well simply send BT blank business cheques and allow them to take as much money as they want. On the surface 1Gb of data seems generous, but £2 per Mb if you exceed this limit is scandalous!!! You can't tether, therefore you will need to pay for an additional dongle. If you exceed the data limit on the dongles, guess what... That's right even more charges. 2 month after rolling this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“very good”

Written on: 30/03/2012 by john.4190 (1 review written)

Been with BT for business land line ISDN, phone system and BT mobile for over two years>We have 6 mobiles BT Mobile don;t keep me waiting on the phone, they change the headsets if problems.We get a return bags sent out with new phone so NO waiting in for delivery. Am getting Tablets for the vans, we have had very good service from BT unlike most of the company s that we deal with who slate their phone company. E-mails sometimes take time to get to the phone other than that no problems. John… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have just read some of these views with...”

Written on: 12/04/2011

I have just read some of these views with astonishment. I had never had a smartphone before and signed up for 2 years with a Blackberry 8520. They were very good at helping me set up my email accounts. I have never had a problem with the phone and I get good signals where other networks are useless.

Derek Wood… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“As a business owner I signed up to the BT Mobile...”

Written on: 25/05/2010

As a business owner I signed up to the BT Mobile service 12 months ago (2 year contract). During this time I have had the handset swapped no less than 8 times - each time meaning I have had to stay in the office and sit around all day waiting for the swap, as opposed to being out earning the money I should be. When I asked for a different handset as fed up of swapping, they refused, so I refused to pay the bill (not paying for a service I haven't been receiving). It is now at the stage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Firsttimefiestas's Comment

Written on: 09/10/2014

100% correct, just in case you're thinking about signing up . . . DON'T!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Customer service has been fantastic. No waiting...”

Written on: 12/05/2010

Customer service has been fantastic. No waiting listening to an endless rendition of 'Greensleeves'!!! Highly recommend BT. HTC s620 has proved to be a great phone dont want to change it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I've only had good dealings on the few occasions I've...”

Written on: 23/06/2009

I've only had good dealings on the few occasions I've had to call BT Mobile customer service. Never been left waiting and problems have always been sorted swiftly

Cheap sim-only contract (I think!) - with a BT landline I was able to get a SIM-only deal at half-price for a lifetime. Costs me £12.77 + VAT incl 200 mins calls per month and 50 texts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“At £48.50 a month plus VAT for a BT Mobile business...”

Written on: 26/11/2008 by dizzyfizzy1 (32 reviews written)

At £48.50 a month plus VAT for a BT Mobile business tarrif it is very expensive and that is including a discount because I signed up for a 2 year contract to get this price. This contract gave me 500 minutes a month and unlimited text messages and the phones you get to choose from are very poor.
Coverage wasn't very good when you consider that they used to be part of cellnet so I believed that they would have been on the same network as o2.
On one occasion we recieved a bill for £206 by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“Took two phone calls to get sim card posted (no record...”

Written on: 18/04/2008

Took two phone calls to get sim card posted (no record of the first) and when it arrived it was not registered. After about two hours on the phone (most of it listening to music!) being redirected or being told I had phoned the wrong number and to try another. I even phoned OFTEL to ask them if they had the number I should phone. I emailed them as well.
5 days later the SIM card was still not activated so I went to TESCOs and bought TESCO SIM card. Old number transferred in two days.
Tesco… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“To start off with, since I was paying via direct debit...”

Written on: 03/01/2006 by yaksha87 (1 review written)

To start off with, since I was paying via direct debit with BT, they took nearly £145 in the month of August, and when I called them for a refund, they refused to pay the money, and they still haven't disconnected the mobile.

BT Mobile are the worst ever network I've been with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I've been cut off 3 times from BT Mobile (two of these...”

Written on: 17/12/2005 by A90212210 (1 review written)

I've been cut off 3 times from BT Mobile (two of these times they couldn't explain the reasons). They said one was because of the direct debit (their error), so I made a payment with my credit card, which took the boy in the billing department 35 minutes??? 20 minutes of that was spent on hold!

After 6 months I downgraded. It seemed OK for 1 month, then I got a bill for £10 over what I agreed, so I phoned the billing department, and again. I am put on hold for 15 minutes with no explanation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“After a relatively painless 1st year with BT Mobile, I...”

Written on: 21/11/2005 by jonboymc (1 review written)

After a relatively painless 1st year with BT Mobile, I decided to upgrade the phone and tarriff. This is because the initial 12 month contract jumped up to some ridiculous monthly rate.
No problem: one phonecall, new Sony Erikkson arrived next day, promises of £9.99/month tarriff-so far so good. Until following month when next bill came in, the £9.99 had turned into £39. A simple error and easy to fix I thought-NO. I have had to make weekly phonecalls for the last 8 weeks, starting from scratch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“BT Mobile did nothing right, and my 12 month contract...”

Written on: 15/11/2005 by georgie gandy (1 review written)

BT Mobile did nothing right, and my 12 month contract was like a prison sentence. The service and information was appalling and completely inaccessible, and the customer service was non-existent and useless. The contracts are rubbish!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“My sentence is up and I can finally leave this painful...”

Written on: 29/09/2005 by edje707 (1 review written)

My sentence is up and I can finally leave this painful and expensive relationship with BT Mobile after 12 months of contract commitment. I wanted out within a week of joining!! The customer service is a joke! They are almost impossible to get hold of, and then of course you must be prepared to always start your request from the beginning with each new voice at the end of the line.
I spent a week in Wales/Shropshire unable to contact anyone unless I headed towards England in my car to seek a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I have been really happy with BT Mobile, as the...”

Written on: 06/09/2005 by laughingfreek (1 review written)

I have been really happy with BT Mobile, as the coverage is good. It is really easy to stay within my text and bolt-ons limits, and free calls to my landline are really useful. The only reason I may be leaving, is that I want cheaper international texts (they charge 20p each, which is standard, but I'm trying to find cheaper), and their upgrade deals aren't great, but what company's are? I was really happy with them, and had no problems getting picture messaging to work, or international… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
☆☆☆☆☆

“I would rather have haemorrhoids than suffer the...”

Written on: 01/07/2005 by Greenfield99 (1 review written)

I would rather have haemorrhoids than suffer the frustration of being a BT mobile customer. It is simply not worth saving a coupe of pounds to go through the misery of using (or not using) this service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have been with BT Mobile for 15 - 16 months now, why...”

Written on: 13/06/2005 by gbarlow5 (1 review written)

I have been with BT Mobile for 15 - 16 months now, why did I ever upgrade?!? From March 2004 - March 2005 couldn't fault the service or the staff, never had a problem with it so I thought I would stick with them for another year... big mistake!!
First off they send my upgraded handset to an address I haven't lived at for 6 months, although they can send the bills to the right place. After an hour or so of calls to Royal Mail and BT finally track it down and they have to send a new one out. That… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gbarlow5's Response to gbarlow5's Review

Written on: 07/07/2005

Well were now into July and BT still haven't managed to sort my problem out and seem to be just passing the buck between the departments, its gone from second line billing to QA now as it was apparently them who deleted my contract on the 16th April.
Only ever had 1 call back and that was last week when they told be it was being turned on. It still isn't, well to be fair now if you ring my number it does go to the answer phone (with the phone on or off) which is better than a disconnected dial tone but I still can't use the damned thing! On top of that they changed the operator to Vodafone from T-Mobile and that is why the signal quality has gone to the dogs. I get a signal in about a quarter of the places I used to. If they had bothered to notify us of this then I would have never stayed with them, then if I thought I was going to have this much hassle as well I wouldn't of bothered.
My advice, steer clear if you wanna hold on to your sanity.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview