written by Ryder466 on 09/06/2016
I had a few false starts with getting my online store up and running. Tried a couple of well known companies before EKM and their level of support and service fell well short of what was promised. For an absolute beginner like myself EKM were patient and understanding of every request I made for help (and there were quite a few). Every member of staff I have spoken to have been courteous and well informed. Their templates are easy to understand and customise and I feel I am on my way to creating a website I can be proud of and my customers want to buy from.
written by rlrimell on 07/06/2016
We have been using EKM for many years now and have nothing but praise for their dedication to help customers and in providing a stable platform for our online shop. As a complete IT luddite, I find that their support team are extremely patient in explaining tech matters in a way I can actually understand-full kudos to them. I also like the continual updates and improvements that are made to the site mechanics-very welcome and shows how keen the guys are in keeping up with the technology.
written by Andersonky301 on 07/06/2016
We have recently set up a new business and required a website, eventually chose to go with EKM as we had heard that they provide great service. They sure do! Have been extremely pleased with their devotion to help and assist with any queries/questions and we have contact them a lot of times - they always are helpful and friendly. We were assigned a Personal Coach which has been a massive help to get us started the right way for today's market. EKM go out of their way and go the extra mile to give you all the advice and support you require for website building and more. They even gave us a free month because their system didn't integrate with our account system - we originally thought it did but the account system had withdrawn the app to connect with EKM - so it wasn't EKM's fault but they still credited us with a foc month. Very good company would definitley recommend
Written on: 09/06/2016
Hi,
Thank you for taking the time to leave us a review. It's great to hear how well you are getting on with your new business. Our Kickstart Coaches aim to ensure that every new business gets off to a great start with EKM, so we're glad to hear that you have found your coach has helped you to get started. If you need anything else, don't hesitate to get in touch with our team.
The EKM team.
written by Ladyrunner on 30/03/2016
Customer care : PERFECT SCORE Product knowledge: PERFECT SCORE What can I say? If all companies had him working for them this country would be back on its feet in no time! After pondering over my EKM shop as how to manage certain things and how to improve it, I gave up and decided to call their support team. I didn't expect to have such an amazing service along with help of how to actually help my shop grow with a few tips and tweaks. Their new test shop feature is superb and he listened to what I wanted out of the system and advised so well I am now going ahead to make those changes with a positive way forward to grow my business. EKM you have an absolute diamond there, hold on to him!
Written on: 17/05/2016
Hi,
Thank you for the great review of EKM. We're glad to hear that you have found the support from our eCommerce experts has enabled you to create a great shop that you are happy with. If you need anything else, don't hesitate to get in touch.
The EKM team.
written by pamperedpets on 21/03/2016
I set up my own web site and spent a couple of years working all my spare time to keep it up to date. It took so long to set up a page. After finding ekmpowershop, all my listings on Ebay were transferred within minutes and a web site set up. It was so quick and easy to add items, give discounts, have special offers. If there is anything I'm not sure about there is always someone on the phone to help. Everything you do is clear with easy instructions. Setting up payments no problem. In fact Best move I ever made. So if your looking for ease of use and good support ekmpowershop is the place to start.
Written on: 17/05/2016
Hi,
It's great to hear that EKM has made eCommerce easy for you. We take pride in our easy to use platform and the eCommerce expertise available to EKM customers. Thank you for leaving a review of EKM.
The EKM team.
written by harpstrings on 10/03/2016
The EKM Powershop system has been a pleasure to set up and use. I am a fairly reluctant computer user - but I have had assistance from a computer savvy colleague - and we have found the EKM system to be very user friendly, flexible & versatile in terms of both design and functionality. With some thought & patience it is possible to create a very professional looking online shop with many good automated functions including confirmation emails to customers and professional looking invoices. The many available optional features ( which are mostly free add-ons ) are invaluable, such as import & export of product information, automated stock control and automated discounts & promo codes. A good deal of help & information is easily found online, but we have found that EKM are also very good at swiftly answering individual questions in person ( we have generally done this by email rather than by phone ). The system has performed perfectly for us so far without a glitch, both during set-up and now as a fully functioning shop ... so we can not really recommend this system more highly! Thanks ekm.
written by Paxton130 on 10/03/2016
I've worked with many different ecommerce solutions and I must say I have found EKM Powershop one of the best so far. You receive introductory calls and emails to ensure you are happy with setting up your website. Whenever there is an issue you can either use the live chat or send in an email request for someone to sort out your problem. There are videos in the back office system to also guide you through some of the difficult parts. For someone who already has an IT background I know only to well how important it is to have this much help available at your fingertips in order to progress easily through the different tasks required from designing your website to launching; and then of course being able to optimise the site so that it can be seen by others. If we ever decide to set up another ecommerce solution I would definitely use EKM.
Written on: 17/05/2016
Hi,
We are glad to hear that you regard EKM as the best. The introduction and support from our eCommerce experts available to EKM customers is something that we take pride in, to enable customers to get the most of of EKM, and give their shop the tools to achieve success.
Thank you for taking the time to leave us a review.
The EKM team.
written by FayeG on 08/03/2016
Quite honestly EKM Powershop are the best ecommerce solution you could choose. I have tried several others and they simply do not offer even a sample of what EKMPowershop have to offer. Quite apart from a wide variety of features and options automatically included, there are add-on's. Loads of themes and templates for newbies to get started with and they are ever-willing to help via the phone during support hours. The basic setup is simple. If you have had a website before you will find this a doddle - if not, then the learning curve is easily got over with their free initial over-the-phone tutorial and general help. The cost is £24.95 per month - and rarely increases. I have three websites from them now and I would not consider going anywhere else. The built-in SEO (as long as you make use of it) works! No need for anything else apart from a little tweaking once you know a little more. The sites link to all your social network, payment and delivery options are easily setup and the same goes for stock, loading categories, products, linking to Google and so on. Don't be worried about committing either... if you find you don't want to continue then your not restricted by a contract either. It works - it's that simple!
written by matt67836783 on 07/03/2016
I moved my services from 1&1 to EKM powershop & i have to say from day one i have been absolutely gob smacked with the tremendous customer service EKM has. Being used to 1&1 where i would be on hold for up to an hour, never speak to someone english, but EKM they pick up the phone within a minute & are all very well spoken polite & keen to help! I have no regrets at all for switching over to EKM perhaps the best move ive ever made for my business. My business - Midland Motorcycles - is not a small site, i have 50,000 products and am in the process of nearly reaching that on my new EKM website. The site is great, fast & you can put the products into categories in the csv file so they are assigned AS you upload the csv. A lot of places dont do that, 1&1 didnt ever have the ability to do that & i used to spend hours and hours daily just putting products into cats, so to me that is a HUGE time saver. The temlates are great, they also have the option to edit the Coding on every page which most hosts dont & also have the option to edit the meta titles tags etc, the list goes on. If i could leave 10 stars i would. I dont ever intend on leaving EKM now. What a great service, great abiltys to build a sexy site, and all at a really good price!Â
written by femininewear on 11/08/2015
I LOVE Ekm Powershop! My company, Feminine Wear has been hosted by EKM for quite a few years now and I have watched my company grow and grow as a result. The staff are very helpful and always available at the end of the phone. The website is easy to manage and update myself and I enjoy working on it. Thank you Ekm for everything that you do, 5 stars! :-)
written by GDVaping on 07/05/2015
Just a note to say we had great service and help from the agent at EKM, we had a problem with an age gate, it was a third party system which I was trying to implement and was having real problems getting it to work correctly, after many hours of heartache, a quick call to to EKM spoke to him, not really expecting too much help as it was me trying to setup a third party code, how wrong I was, he went that extra mile and got it sorted out for me, it now works the way it should and has satisfied the powers that be, I cannot thank him enough, EKM customer service, the person I spoke to in particular couldn't have been more helpful.
written by RichardBertram on 07/04/2015
I have been with EKM since July 2011 and have had a pretty successful ecommerce shop which ran alongside my core business. I have recently decided to expand another area of my business which required a new webshop. I contacted EKM firstly because I required an upload feature for my customers whereby PDF's could be uploaded. This currently isn't part of the EKM system, HOWEVER, an extremely helpful and knowledgeable member of the EKM team was able to work outside of the normal EKM coding and helped me introduce an upload form which was linked directly to my dropbox account. This is perfect for what I need. Thank you Mark Gilbertson, you are a credit to the EKM team.
written by SavvyEquine on 09/03/2015
EKM have been so helpful with the set up of the website. I was very impressed with the operating system as it is very easy to follow. I would highly recommend them to anyone that is thinking of a new website. The helpline have also been very good at talking things through with me.
written by traceysreview on 06/03/2015
if you're looking to start an online shop, EKM POWERSHOP is plain english and jargon free. And if, on the off chance, there is something you dont understand, a quick email or phone call will sort it out. I have so far found as follows; customer service - amazing. Shame we cant name the advisors but m****n has been so helpful! ease of use - good. i chose a fairly simple template as I'm not too clued up on stuff like photoshop. Mine uses a drag and drop format trial - fourteen day free trial. Its a good idea to have your text and images ready before signing up so you dont waste any time of the free trial Comparison - I also trialled a few others with a cheaper monthly subscription but they werent too user friendly for someone with little experience. Cheaper in terms of monthly subscription but it will cost you a lot more of time to get the hang of using them. Only thing I wasnt happy with is the cost of the domain. I would recommend EKM
written by tbfshop on 04/03/2015
Functionality on our previous shop was terrible and was bug ridden, so having been recommended to ekmPowershop by a friend, I had been working with Mark (of ekm sales) on preparing bulk upload files for all of our products and variants with a view to migrating to ekmPowershop. However, when our shop was shut down overnight (due to the hosting company winding up!!) it suddenly became an urgency!! I called Mark and he was most understanding. He would have had me up and running in 2 hours, but I chose to hold off a little to polish up the finer details. Then when I was ready, we reassigned the URL and there we were! Mark was truly brilliant and couldn't have been more helpful. We are with ekmPowershop about one month now and thanks to their help with SEO, our products are rating higher in Google than they ever did (and we'd been using our previous shop for years)!! The new shop is working very well and it is a pleasure to maintain. I've contacted support a couple of times and response time and standard of reply content is excellent ... even at the weekend. I've even been able to suggest little enhancements and have been assured that they will be considered by the development team! Thanks to all at ekmPowershop!!
written by TobyStubbs on 04/03/2015
I now have 5 ekmpowershops. It is very easy to use - design, stock levels, orders, loads of great features. Ekmresponse is also very useful. Customer service team is easy to get hold of and sort any problems out quickly. No reservations.
written by MarigoldsandMarmalade on 25/02/2015
Having just had a bespoke email marketing template designed by EKM I can honestly say the service I've received has been exceptional. Despite a few initial teething problems with the design, this was quickly resolved and I'm extremely happy with the finished product. Not only is the template really easy to edit, the support throughout the whole process has been fantastic from walking me through each editable element to explaining how to analyse the campaign reports. Immediate help is just a phone call or email away so you can feel confident in producing a well put together email campaign. Highly recommended.
written by swsarag on 05/02/2015
I have been with ekmpowershop for years. It is easy to use and the templates are amazing. I had a phone call from a guy who told me about email marketing. He helped me set it up over the phone and I have been using it for 3 months now and my business is booming!! I cannot thank him enough for always being at the end of a phone for when I needed help. Thank you Shelled Warriors
written by tjs1962 on 21/01/2015
When I took over my business it already had a website hosted by EKm, as a complete technophobe I was very nervous of it, however the support and guidance I received was excellent. The help team talked me through all my queries and arranged a new user helpcall for me. The thing I most like about them is their approach, they are not pushy, they are down to earth and they have a good sense of humour, putting you at your ease. Today I had a sales call from EKm talking about a current promotion but it felt more just like information sharing and again a really nice approach. I would thoroughly recommend this company.
written by Casey401 on 01/05/2014
I am amazed by the quick and easy setup of a website/shop with yourselves as I have tried nearly every app/ website and shops on Facebook and on ebay and none of them were any good. They were all hard to use and complicated with no help at hand. When I came across EKM Powershop I fell in love with it straight away with how easy it was to use the trial session so I decided straight away to join them and I was very pleased to see a pop up chat box to have on hand help when ever I need it. I would defiantly recommend a friend - EVERYONE should use it as it so simple and easy to use. I could write a lot more positive about EKM Powershop that all the other sites have not got. Fab job guys you impressed me very much! :D NOT A BAD WORD TO SAY REALLY! Gold star in my books
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Ekmpowershop's Response to rlrimell's Review
Written on: 09/06/2016
Hi,
Thank you for providing us with your feedback. We're glad to hear such positive feedback about your experiences with our support team and about the efforts we make to keep EKM at the forefront of UK eCommerce. No question is too big or small for our support team so don't hesitate to get in touch if you require anymore assistance.
The EKM team.