EKM - www.ekmpowershop.com Reviews

★★★★☆
4.1 / 5
286
78% of users recommend this
  • Value For Money

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Create your own online shop with our award winning platform.
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EKM - www.ekmpowershop.com

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Latest Reviews

★☆☆☆☆

“Free Trial Cancellation”

Written on: 19/08/2016 by 231Thomson (1 review written)

Thought I would give it a try after reading all the recent mostly negative reviews about the price increases. If they can warrant that kind of price, then surely it must be worth looking at. Well, if compared with other similar sites (Highwire, Shopify, Bluepark etc.) the themes are dated and limited on alteration capabilities. Then when it came to cancelling the free trial, I was told to call the telephone number as this cannot be done via email for security purposes. Nonesense! They're simply… Read Full Review

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★☆☆☆☆

“Absurd price increases”

Written on: 02/08/2016 by Keithhn447 (1 review written)

Used to be a great site, but with the launch of the new price plans in October 16 I would now advise any business that wants to grow to look eleswhere. We have used them for the past number of years and now have an established business with a healthy turnover, this healthy turnover is now the reason we are leaving EKM. The new price brackets (of which there a 3 specified on the EKM website) are solely based on the sites turnover, which for us means going from £30 per month to £149.99 per… Read Full Review

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★★☆☆☆

“Not what it used to be.....”

Written on: 01/08/2016 by CrystalPatterson (1 review written)

EKM used to to be a great and very cost effective solution for both small and larger businesses, but these days (August 2016....) EKM has changed and changed for the worse, they are now simply profiteering from their customers and have recently increased their fees by circa 600% without any real additional benefits. This increase has been forced on existing customers despite large increases having also been made only a matter of a few months before and promises at the time that no further… Read Full Review

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★★★★★

“Would definitely recommend EKM”

Written on: 09/06/2016 by Ryder466 (2 reviews written)

I had a few false starts with getting my online store up and running. Tried a couple of well known companies before EKM and their level of support and service fell well short of what was promised. For an absolute beginner like myself EKM were patient and understanding of every request I made for help (and there were quite a few). Every member of staff I have spoken to have been courteous and well informed. Their templates are easy to understand and customise and I feel I am on my way to… Read Full Review

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★★★★★

“A class act”

Written on: 07/06/2016 by rlrimell (1 review written)

We have been using EKM for many years now and have nothing but praise for their dedication to help customers and in providing a stable platform for our online shop. As a complete IT luddite, I find that their support team are extremely patient in explaining tech matters in a way I can actually understand-full kudos to them. I also like the continual updates and improvements that are made to the site mechanics-very welcome and shows how keen the guys are in keeping up with the technology… Read Full Review

By Ekmpowershop

Written on: 09/06/2016

Hi,

Thank you for providing us with your feedback. We're glad to hear such positive feedback about your experiences with our support team and about the efforts we make to keep EKM at the forefront of UK eCommerce. No question is too big or small for our support team so don't hesitate to get in touch if you require anymore assistance.

The EKM team.

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★★★★★

“Brilliant Service from EKM”

Written on: 07/06/2016 by Andersonky301 (1 review written)

We have recently set up a new business and required a website, eventually chose to go with EKM as we had heard that they provide great service. They sure do! Have been extremely pleased with their devotion to help and assist with any queries/questions and we have contact them a lot of times - they always are helpful and friendly. We were assigned a Personal Coach which has been a massive help to get us started the right way for today's market. EKM go out of their way and go the extra mile… Read Full Review

By Ekmpowershop

Written on: 09/06/2016

Hi,

Thank you for taking the time to leave us a review. It's great to hear how well you are getting on with your new business. Our Kickstart Coaches aim to ensure that every new business gets off to a great start with EKM, so we're glad to hear that you have found your coach has helped you to get started. If you need anything else, don't hesitate to get in touch with our team.

The EKM team.

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★☆☆☆☆

“Avoid Like The Plague!”

Written on: 19/04/2016 by KailynCardenas (1 review written)

Terrible Platform & Also Customer Service! I paid money to get a customised site given the fact the company advertise themselves with Ebay integration. The Ebay integration does not work ... this is by admission of the company. When asked how long the fix would take (after 3 months of awaiting for this) the company failed and would not give a date for what they called a 'bug'. I'm sorry but waiting for 3 months is not a 'bug' but a serious flaw in the system. They were not willing to… Read Full Review

By Ekmpowershop

Written on: 17/05/2016

Hi,

We are very sorry to hear that you are dissatisfied with EKM on this occasion. We treat every customer query seriously and take pride in the level of support our team of eCommerce experts offers. We offered you a great deal of customer service in order to combat your concerns, however if you would still like to discuss this matter please contact our support team who will be more than happy to address your concerns.

The EKM team.

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Edd_Wood's Comment

Written on: 28/04/2016

Yup. I had a similar experience with EKM. A critical 'bug' that rendered the site practically useless for months and no help from EKM, just endless promises that they were working as hard as they could to resolve the issue. They never resolved the issue and all my hard work was wasted.

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★★★★★

“FANTASTIC CUSTOMER CARE SERVICE”

Written on: 30/03/2016 by Ladyrunner (2 reviews written)

Customer care : PERFECT SCORE Product knowledge: PERFECT SCORE What can I say? If all companies had him working for them this country would be back on its feet in no time! After pondering over my EKM shop as how to manage certain things and how to improve it, I gave up and decided to call their support team. I didn't expect to have such an amazing service along with help of how to actually help my shop grow with a few tips and tweaks. Their new test shop feature is superb and he listened… Read Full Review

By Ekmpowershop

Written on: 17/05/2016

Hi,

Thank you for the great review of EKM. We're glad to hear that you have found the support from our eCommerce experts has enabled you to create a great shop that you are happy with. If you need anything else, don't hesitate to get in touch.

The EKM team.

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★★★★★

“Simply The Best”

Written on: 21/03/2016 by pamperedpets (1 review written)

I set up my own web site and spent a couple of years working all my spare time to keep it up to date. It took so long to set up a page. After finding ekmpowershop, all my listings on Ebay were transferred within minutes and a web site set up. It was so quick and easy to add items, give discounts, have special offers. If there is anything I'm not sure about there is always someone on the phone to help. Everything you do is clear with easy instructions. Setting up payments no problem. In fact… Read Full Review

By Ekmpowershop

Written on: 17/05/2016

Hi,

It's great to hear that EKM has made eCommerce easy for you. We take pride in our easy to use platform and the eCommerce expertise available to EKM customers. Thank you for leaving a review of EKM.

The EKM team.

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★★★★★

“Good versatile online shop”

Written on: 10/03/2016 by harpstrings (1 review written)

The EKM Powershop system has been a pleasure to set up and use. I am a fairly reluctant computer user - but I have had assistance from a computer savvy colleague - and we have found the EKM system to be very user friendly, flexible & versatile in terms of both design and functionality. With some thought & patience it is possible to create a very professional looking online shop with many good automated functions including confirmation emails to customers and professional looking… Read Full Review

By Ekmpowershop

Written on: 17/05/2016

Hi,

Thank you for taking the time to leave a review of EKM. We are really glad to hear that EKM has encouraged you to get out of your comfort zone and embrace technology!

The EKM team.

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★★★★★

“A TOP CLASS SERVICE PROVIDED!!”

Written on: 10/03/2016 by Paxton130 (1 review written)

I've worked with many different ecommerce solutions and I must say I have found EKM Powershop one of the best so far. You receive introductory calls and emails to ensure you are happy with setting up your website. Whenever there is an issue you can either use the live chat or send in an email request for someone to sort out your problem. There are videos in the back office system to also guide you through some of the difficult parts. For someone who already has an IT background I know only to… Read Full Review

By Ekmpowershop

Written on: 17/05/2016

Hi,

We are glad to hear that you regard EKM as the best. The introduction and support from our eCommerce experts available to EKM customers is something that we take pride in, to enable customers to get the most of of EKM, and give their shop the tools to achieve success.

Thank you for taking the time to leave us a review.

The EKM team.

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★★★★★

“Simply the Best!”

Written on: 08/03/2016 by FayeG (1 review written)

Quite honestly EKM Powershop are the best ecommerce solution you could choose. I have tried several others and they simply do not offer even a sample of what EKMPowershop have to offer. Quite apart from a wide variety of features and options automatically included, there are add-on's. Loads of themes and templates for newbies to get started with and they are ever-willing to help via the phone during support hours. The basic setup is simple. If you have had a website before you will find this a… Read Full Review

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★★★★★

“Great cust support!”

Written on: 07/03/2016 by matt67836783 (1 review written)

I moved my services from 1&1 to EKM powershop & i have to say from day one i have been absolutely gob smacked with the tremendous customer service EKM has. Being used to 1&1 where i would be on hold for up to an hour, never speak to someone english, but EKM they pick up the phone within a minute & are all very well spoken polite & keen to help! I have no regrets at all for switching over to EKM perhaps the best move ive ever made for my business. My business - Midland Motorcycles - is not a… Read Full Review

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★★★★☆

“Great e-commerce platform, helpful staff”

Written on: 07/03/2016 by autodecal (1 review written)

We have been with EKM for a few years now and our business is growing with them, it gives a great e-commerce platform and it gives me the opportunity to add all the different options to my products, which we were finding hard to get on other platforms, when I've had a problem it has been quickly resolved by customer support, it has eBay integration which was great for us as that was where our business originally was. They seem to be continually building the platform and offering more options as… Read Full Review

Ekmpowershop's Response to autodecal's Review

Written on: 07/03/2016

Hi,

Thank you for taking the time to leave us a review. We are glad to hear that your business is growing with ekmPowershop and especially glad to hear that you have found the eBay integration useful. We continually work to make updates to ekmPowershop, so we look forward to sharing more with you in the future.

The ekmPowershop team.

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★☆☆☆☆

“Takes your money, even if you've not even started to...”

Written on: 04/09/2015 by Aracely238 (1 review written)

I signed up to see what features where available. My father died during this period, (Every other eCommerce site I tried had a FREE trial, so it didn't really register that it wasn't free for 14 days.. All I did was add a logo in this time and was surprised to see £24.99 plus VAT taken from my account. The Customer Service person I spoke to didn't give a hoot about the circumstances that lead to me overlooking this, and neither did the woman who phoned me up to "discuss" after deleting my… Read Full Review

Anyoldusername11's Comment

Written on: 17/09/2015

UPDATE ... A week after the below response from ekmPowershop.... I've heard absolutely nothing .... From that I can only assume their response was done in order to "look like" it takes negative reviews seriously.

FURTHER UPDATE: Customer Experience Manager contacted myself and stated he'd listened to both conversations I'd had with staff, and agreed they did not address my issues properly. Money is being refunded. Issue has eventually been resolved fairly, so review moved from 1 to 3 stars for Staff experience. Can not comment on actual functionality as didn't use it.

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Fayeg's Comment

Written on: 08/03/2016

As a user of EKM that has just taken out a further site I can confirm that the trial IS free for 14 days - The payment comes at the end of that 14 day period (the day after the trial ends) if you do not cancel and is applicable for the month ahead of this - so in other words, you get 2 weeks free then pay for the next month if you do not cancel - just thought I'd let you know that. It's easy to overlook this, especially when things happen in the real world, but the trial is free and I think its unfair to suggest that it isn't - albeit something you overlooked because of circumstances. Don't give up on EKM because of this - you won't find a better site for your business.

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★★★★★

“Feminine Wear LOVES Ekm Powershop!”

Written on: 11/08/2015 by femininewear (1 review written)

I LOVE Ekm Powershop! My company, Feminine Wear has been hosted by EKM for quite a few years now and I have watched my company grow and grow as a result. The staff are very helpful and always available at the end of the phone. The website is easy to manage and update myself and I enjoy working on it. Thank you Ekm for everything that you do, 5 stars! :-) … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 07/05/2015 by GDVaping (1 review written)

Just a note to say we had great service and help from the agent at EKM, we had a problem with an age gate, it was a third party system which I was trying to implement and was having real problems getting it to work correctly, after many hours of heartache, a quick call to to EKM spoke to him, not really expecting too much help as it was me trying to setup a third party code, how wrong I was, he went that extra mile and got it sorted out for me, it now works the way it should and has satisfied… Read Full Review

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★★★★★

“Excellent Customer Service!”

Written on: 07/04/2015 by RichardBertram (1 review written)

I have been with EKM since July 2011 and have had a pretty successful ecommerce shop which ran alongside my core business. I have recently decided to expand another area of my business which required a new webshop. I contacted EKM firstly because I required an upload feature for my customers whereby PDF's could be uploaded. This currently isn't part of the EKM system, HOWEVER, an extremely helpful and knowledgeable member of the EKM team was able to work outside of the normal EKM coding and… Read Full Review

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★★★★★

“Great Product”

Written on: 09/03/2015 by SavvyEquine (1 review written)

EKM have been so helpful with the set up of the website. I was very impressed with the operating system as it is very easy to follow. I would highly recommend them to anyone that is thinking of a new website. The helpline have also been very good at talking things through with me… Read Full Review

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★★★★★

“I trialled a few online shop providers..EKM 10/10”

Written on: 06/03/2015 by traceysreview (1 review written)

if you're looking to start an online shop, EKM POWERSHOP is plain english and jargon free. And if, on the off chance, there is something you dont understand, a quick email or phone call will sort it out. I have so far found as follows; customer service - amazing. Shame we cant name the advisors but m****n has been so helpful! ease of use - good. i chose a fairly simple template as I'm not too clued up on stuff like photoshop. Mine uses a drag and drop format trial - fourteen day free trial… Read Full Review

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