Toni & Guy Reviews

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★★☆☆☆
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Latest Reviews

★★★★★
Toni & Guy

“Toni & Guy Guildford - Excellent!”

Written on: 10/09/2014 by James841 (1 review written)

I usually cut my own hair but have a wedding to go to this weekend so thought I would make an effort and take a shot with Toni and Guy as they were doing an introductory offer. I was greeted by friendly and attentive staff, the atmosphere was excellent. Well staffed - busy - and all working hard and engaging in conversations with their clients. Lot's of laughter going on! Very nice. The girl who washed my hair was new but very friendly and professional. Eve (brilliant!) cut my hair exactly how… Read Full Review

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★★★★★
Toni & Guy

“The Manager in Exeter is super amazing”

Written on: 08/09/2014 by IvyBarr (1 review written)

Had quite a few off putting experiences with hairdressers in the past.  The manager in T&G Exeter is fabulous with color. Now that I learned that she is also the manager she means even more to me as a customer. It means that she is responsible for the fantastic atmosphere in the shop, it's hygiene and great team of people surrounding her. Thank you and just wanted people to know:)… Read Full Review

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★☆☆☆☆
Toni & Guy

“Booked for a colour consultation merry hill”

Written on: 08/09/2014 by 251Leslie (1 review written)

Never got in the door really 10 second ( not exaggerating) comment from behind the till, didn't even ask what I wanted, told me what colour he'd go, threw me a card wih his name and when I asked when I could have it done said not till end of September.exceptionally poor service, I went to salon next door but one and sorted! They lost a customer… Read Full Review

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★★★★☆
Toni & Guy

“Toni&Guy lovely ”

Written on: 05/09/2014 by 226McCulloch (1 review written)

Toni & Guy was a really good salon I visited, my daughters hair was terribly a mess before we went to Toni & Guy, there prices are totally worth paying. The staff are amazing, they are very welcoming and polite. the salon is well looked after its very clean and it looks very modern. I've been in a few time and its always been busy but they have never been late for your appointment. I would go back to Toni & guy not just for my hair be done, but just for a tea… Read Full Review

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★☆☆☆☆
Toni & Guy

“worst hairdressers ive ever been to”

Written on: 30/08/2014 by toms67 (1 review written)

toni & guy Basildon is just a disgrace, they messed my hair up the first time I went in there, so I wrote to them and told them I wasn't happy they told me to come back and they would amend it ,I said I want a different hairdresser this time so they gave one but was no better to be honest ,in the end I just thought sod it what more can you do ,don't you just feel silly going back ,why couldn't they have got it right the first time ,I paid £53.00 for my haircut and I thought my daughter could… Read Full Review

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Lily27's Response to toms67's Review

Written on: 04/09/2014

It´s the worst hairdressers i have ever been to!!!

I went to Toni&Guy (Norwich) today to cut my hair in layers. I decided this hairdresser because the experience was really nice in London, but here was a disaster. The "hairdresser", cut me the hair and she doesn´t have a cut to cut layers (doesn´t have any clue). Few times I explained her what i wanted. The worst was the fringe because now i have a fringe in different sizes!!
To be honest, I don´t recommend this hairdresser to anyone!! It isn´t a good value for £43. Don´t go!!!!

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Toms67's reply to Lily27's Comment

Written on: 06/09/2014

yes not good,what are you going to do ? best let you hair just grow and grow ,not many good dressers out there iff you ask me ,not like the old days ,to many bad ones out there

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★☆☆☆☆
Toni & Guy

“very disappointing!!!”

Written on: 29/08/2014

Not sure where to start!! Staff more interested in parading around the shop floor than being interested in their customers. Greeted abruptly at the door and then marched to wash basins. The water went from boiling hot to freezing cold. When I informed the staff the response was "Yes, it's very temperamental!!!!" No, apology given. Was not offered any drink despite this offered to customers. Was not shown the back of my hair until I asked. When I asked about advice about my hair I was met with… Read Full Review

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★★★★★
Toni & Guy

“Aylesbury Toni and Guy”

Written on: 26/08/2014 by Cannon126 (1 review written)

All of the staff at Toni and Guy Aylesbury give a warm, polite and friendly welcome. There is a lovely atmosphere in the salon and it feels like a treat to have your hair done there. I always feel like I'm listened to and I can always trust the advice I'm given with regard to colour and cut. My seven year old daughter is treated with kindness and respect which means a great deal to me. She had a fantastic haircut today, as did I. Having your hair done should be a pleasure not a chore and I… Read Full Review

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★☆☆☆☆
Toni & Guy

“So rude”

Written on: 24/08/2014 by ElizaAbbott (1 review written)

I made an appointment at the Stratford branch, I usually go to my home town to get my hair cut but I am going on holiday and didn't have time for the hour round trip. I was 10 mins late - this is London guys! The greeting I got from the over styled little Italian guy was soooo rude - he tapped his watch and told me off - needless to say I didnt continue with the hair cut!!!… Read Full Review

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★★★★☆
Toni & Guy

“Good haircut,brilliant colour!”

Written on: 23/08/2014 by Karinafalcon (1 review written)

I went in Toni and Guy this Friday in Preston.The staff was nice ,friendly,polite.I get a top stylist and it worth money. I had a short hair cut and colour.I'm very pleased with result because I get what I wanted and asked for!I would defenetly recommend this place to my friends!… Read Full Review

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★★☆☆☆
Toni & Guy

“Totally let down”

Written on: 20/08/2014 by ginawilder (1 review written)

I went to what I thought was a reputable company. Tony and Guy, Bromley. I was going to be having 6 sessions of chemotherapy treatment and would probably be loosing my hair. They cut my hair short as I asked and I was pleased with the result. I then chose a wig that I was told could be cut to the shorter style I had just been given, I also chose the colour as near to my present colour as possible. I was told it would be a few weeks before the wig would arrive , I was happy with this as I had… Read Full Review

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★☆☆☆☆
Toni & Guy

“Pathetic manager-STRATFORD BRANCH”

Written on: 15/08/2014 by AmberBeck299 (1 review written)

This store did a skin test,the day before. The receptionist pulled out filty tub of cotton buds put sachet blob on filthy bud? As she did the test,so fast,i said why have u got filthy buds with the sachet in same pot???She goes ,color runs,huff puff??How does that explain loads of filthy buds back in the box??? she was stuck for words! The manager,rang me up to confirm my appoimtment,tried to defend herslf over filthy hygeine practises,she was very defensive. She told me ,my colour at… Read Full Review

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★☆☆☆☆
Toni & Guy

“Lack of attention and care.”

Written on: 14/08/2014 by Purcell291 (1 review written)

Male 30-40. Altrincham branch. I usually rate hairdressers on how much I have to fix when I get home. After spending over 40 quid on a hair cut, you would hope that would be very little, but the lack of attention and care was really disappointing. Didn't look too bad when I left (amazing what a mass of gunk can mask) but on closer inspection it was all over the place. Friendly staff but poor haircut… Read Full Review

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★★☆☆☆
Toni & Guy

“Haircut from Hell at Bolton”

Written on: 11/08/2014 by Aubreyp466 (1 review written)

I had decided to treat myself to a really good cut, so at the price AND senior stylist I was hoping for great things!!!! I felt the stylist really didn't listen and at best was somewhat patronizing! I did explain I had thick porous hair and settled on a textured bob.... however it was short layers and chopped all over with the fashionable 'thinning' scissors and as a consequence had about as much shape as a busby. I spent the next several weeks in a woolly hat, even in the house ... there was… Read Full Review

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★☆☆☆☆
Toni & Guy

“Worst experience ever”

Written on: 10/08/2014

I took my son into Toni&guy salon in Bath and really wish I never! I showed the young girl cutting my sons hair photos of what we wanted and explained how I wanted it shaped Mohawk style. His hair is like this already and just need trimming over and shaving with a number 2 at sides but no! These obviously were not clear enough instructions or guide lines for this hairdresser as she began to cut it all off. It is now close crop sides and back and about an inch on top. So if your looking for a… Read Full Review

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★☆☆☆☆
Toni & Guy

“The worst haircut of my life at Toni & Guy Preston”

Written on: 31/07/2014 by HunterBarnes344 (1 review written)

Having read mixed reviews about the Preston salon, i decided to risk it. The worst mistake ever! She 'took the weight out' of my long hair, leaving my friends asking me why i had a short bob at the front, and a long straggly bit at the back! Truly the worst haircut i've ever had! Made worse by the fact that i now am having to frantically attempt to grow it back before my wedding at the end of the year! Had the hairdresser been a trainee i could have understood, but i actually had the Style… Read Full Review

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★☆☆☆☆
Toni & Guy

“Awful Service ”

Written on: 29/07/2014 by HelenGordon191 (1 review written)

I was shocked to find the customer service was dreadful in such a well know chain and also such an expensive place! This is in regards to Toni and Guy in Merry Hill Centre Birmingham. First of all I called in the week before to book and appointment then on the day I went there I found the appointment had not even been booked in. Considering the circumstances I STILL had to wait over an hour. The staff made me feel so uncomfortable and made me feel like I was not wanted there. And made me feel… Read Full Review

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★☆☆☆☆
Toni & Guy

“Toni and Guy, Richmond Surrey branch”

Written on: 25/07/2014 by smRobertson450 (1 review written)

This is the worst haircut I have ever had. I had to return and have a different stylist try to correct. My hair looks like a lampshade. They cut all the layers too short and my hair is noticeable different lengths. I absolutely hate my hair now. It took me so long to grow the layers and it will probably be at least 12 months before I get the layers back to where they were before this disaster. The shop sent me vouchers for money off my next few cuts. Unacceptable. Even if they had offered me… Read Full Review

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Saloon10's Comment

Written on: 11/08/2014

Hello ! ...
I feel your pain this is probably the worst salon and haircut I have ever had . Never once have I ever complained about any haircut before .Ok for sure sometimes it may be not exactly right but that's ok , but when you receive a cut so uneven and misshapen that it will take a year to grow , that's another matter . I also have the famous lampshade speciality cut from Richmond branch of Tony and Guy . Never again ! ! Think Tony and Guy need to sort this franchisee out as other branches have been excellent .... A practically empty salon says it all . We are all waiting for our hair to grow back and look of this universe not another )

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★☆☆☆☆
Toni & Guy

“Worst experience ever”

Written on: 19/07/2014 by oksana.dzhalalyants (1 review written)

Had worst experience ever!!! Hair dresser picked wrong color and now my hair roots completely different from the rest of hair! Simple layers for hair cut seemed foreign to the dresser, she had no clue what she was doing!!! Definitely wrong technique when applying hair color. Another customer next to me had unpleasant experience as well!!! If you care the way you look, please avoid this please, because definitely will regret! Another tip, if you pay for discounted service through Groupon, will… Read Full Review

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★☆☆☆☆
Toni & Guy

“dreadful! ”

Written on: 15/07/2014 by ESPANYA (1 review written)

I have just left been at the branch in Liverpool Street station and had the worst service ever for 54 pounds!! The blowdry is awful. It looks i just woke up from bed! It is so bad that I cannot see the actual shape of the haircut itself which I hope will be better...my scalp is itchy and feels dirty as she used so much products and applied a mousse (tones of it) on my roots...so when i get home I will have to wash my hair again!! I will never go back there again. With those prices one expects a… Read Full Review

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★☆☆☆☆
Toni & Guy

“Worst hair cut I've ever had”

Written on: 06/07/2014

Booked into have a haircut in the didsbury branch, worst haircut I've have had. Stylist didn't even straighten my hair after telling her I always use straighteners, had to straighten it myself which now means I have uneven hair at the back due to lazy work and slack hairdressing. Wouldn't go back and I would recommend… Read Full Review

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