Toni & Guy Reviews

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Latest Reviews

★☆☆☆☆

“Unsatisfied”

Written on: 25/07/2015 by Haircut3510 (1 review written)

On entering the Toni and Guy salon in Merryhill I was ignored by staff members and there were no staff at reception desk either. Eventually someone took the initiative to call someone to reception after waiting around 7 minutes. I was not made to feel welcome at all and given the impression I was more of a hindrance than a customer. Infact all staff looked miserable the mood was dower and I felt like a lamb going to slaughter. The stylist did introduce himself but again looked miserable and did… Read Full Review

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★☆☆☆☆

“Worst experience at Cascais, Portugal Salon”

Written on: 24/07/2015 by McMahanbq233 (1 review written)

Worst hairdressing experience of my life. Went in for a blow-dry.. Came out 3 hours later... Late for a wedding... And I looked like I let a 10yr play with my hair for three hours. I have very normal straight hair not unruly in anyway and the girl could speak English so she understood what I asked for a wavy blow-dry... After waiting for an hour to get started and the longest wash of my hair she proceeded to twist my hair into spirals and said it would give it a nice wave.... What!? I judge… Read Full Review

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★☆☆☆☆

“Awful Experience @ Merry Hill Salon”

Written on: 23/07/2015 by Costelloyc293 (1 review written)

I was feeling a bit down in the dumps so decided to treat myself to what I thought would be a lovely haircut..well I could not have been more wrong. I found the reception staff extremely unfriendly and really wish now I ahd not booked...but decided to treat myself. I can honestly say it has got to be the worst haircut I have ever had...it is nothing like I asked for and the stylist(not sure how he could call him that as my 3 year old niece could have styled it better)did not have a clue how to… Read Full Review

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★☆☆☆☆

“WORST HAIR CUT EVER”

Written on: 21/07/2015 by 346Pugh (1 review written)

My original hairdresser unfortunately cancelled on me twice during a period of three weeks, this was due to unforeseen circumstance and could not be helped yet I had only recently had my long hair cut short and not being used to hair being out of shape got a little impatient and decided to try another hairdresser, I did on 11th July, 2015 at Tony and Guy in Reading, the worst mistake of my life. I asked if they had an experience stylist and they said they did have someone experience in cutting… Read Full Review

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★★☆☆☆

“Rude and Pretentious”

Written on: 19/07/2015 by 420Gallagher (1 review written)

Toni & Guy Buxton. Yet another pricey salon where the customer is left feeling that the "stylist" is doing them a favour. They are rude, do not listen to the customer's requirements and perform a very perfunctory service. The high charge is then justified by the title of Style Diector .... Or similar. Darling ..... Get yourself into perspective.... You cut hair , you did not just perform key hole surgery to remove my gall bladder. … Read Full Review

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★☆☆☆☆

“huge disappointment”

Written on: 12/07/2015 by seemayasmeen (1 review written)

Went to dallas academy yesterday, lady was assigned to me,  spent three and hlaf hours. Had set up an apppoitment for color, cut and highlights. Could not even get the cut, she was so slow, has left half of hair grey. Total waste of money… Read Full Review

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★☆☆☆☆

“Toni and Guy Bath - Hugely disappointing”

Written on: 26/06/2015

I visited the salon in Bath for a trim, I requested that my long hair was cut to sit on my shoulders, stylist advised he would cut 2 -3 inches off. I was left with a mid length bob, minus 5-6 inches of hair. Very upset, will not be returning. This particular stylist needs to go back to school and learn his measurements as he clearly does not have a clue! The salon is small and dingy, not what you would expect from a salon charging £50 plus for a cut and blow dry… Read Full Review

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★☆☆☆☆

“tony and guy Stockport VERY DISAPPOINTED ! !”

Written on: 20/06/2015 by Leachqw420 (1 review written)

Overpriced and under qualified. . I thought I would push the boat out and treat myself to a good haircut for my holiday at Tony and Guy, the stylist (if you could call her that) seemed to understand what I wanted, I only have short hair what could go wrong? everything...far too short on the crown and so uneven one side to the other, what a mess... I went back in today to complain and she (the stylist) was at reception I told her I wasnt happy about what she had done and she didnt bat an eyelid… Read Full Review

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★☆☆☆☆

“Deplorable treatment”

Written on: 09/06/2015 by Focil (1 review written)

Recently I travelled to Brisbane, with my wife, to attend one of the most wonderful events of our lives, the marriage of our son to his beautiful bride. As you can no doubt appreciate the lead up to a monumental event such as this is one of excitement and trepidation. There are extremely important things to consider as the parent’s of the groom, and some of those things are what to wear and, for my wife, how and where she will get her hair done. My wife spent many hours excitedly scouring… Read Full Review

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★★★★★

“Toni and guy Brent Cross-Amazing!”

Written on: 04/06/2015

I really can't speak for the whole team, but I went into toni and guy brent cross over 3 years ago now after a disastrous attempt at colouring my own hair. Gen spent nearly eight hours fixing it for me (staying until the shopping centre was shutting/shut!), and did the same thing again not long after. After promising to never do that to myself again, ive returned to her twice a year for a colour fix since. It hasnt always gone to plan but shes spent hours fixing it to exactly what i wanted… Read Full Review

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★☆☆☆☆

“rude rubbish over overpriced untrained”

Written on: 02/06/2015 by ahHoughton375 (1 review written)

Can only assume as i was the last client of the day the object was to rush me out the door. Had my waist length hair cut into what should have been a Bob. I have the perfect straight hair for this style and yet despite taking a picture of a graduated bob i ended up with a hairstyle like someone's nan. Horrific unflattering and very badly cut. Had to go to another hairdresser recommended to sort it out to a much shorter version of what i had asked for. Staff were rude, unhelpful and clearly… Read Full Review

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★★☆☆☆

“unimpressed ”

Written on: 01/06/2015 by 59Rodriguez (1 review written)

I've been a customer of this salon for a while so I've decided to leave my review here which also serves as a reminder for myself. First of all the team is nice and fairly helpful although expect delays sometimes. They seem to know what they are talking about and they treat customers with respect which I deeply appreciate. Every time I arrive for my appointment I get excited because they have quite a few awards around the place which is very reassuring and I always think how they will create… Read Full Review

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★☆☆☆☆

“rude”

Written on: 21/05/2015 by Saundersmp153 (1 review written)

Popped to merry hill to see if they had any spare appointments for the eveving, the responce from the receiptionist (who was male) point blankley just said.. no. He didn't even check their bookings... i had to walk out the door, i was shocked, they didnt even offer to book me in for another day... theyve lost out on my custom! Looking at the reviews, good job I could'nt get an appointment!… Read Full Review

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★☆☆☆☆

“RIP OFF!”

Written on: 15/05/2015 by tgShields409 (1 review written)

AVOID AVOID....... over priced,rude,pretentious people obviously bored with the job, lacking in customer service and social skills… Read Full Review

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★☆☆☆☆

“ORRIBLE COLOUR”

Written on: 15/05/2015

They are not professional they don t know how to do colour please don t waste money i wish u could see my hair… Read Full Review

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★☆☆☆☆

“Toni & Guy - Essensuals Hair Salon, Virginia Water”

Written on: 14/05/2015 by Dobsonhw396 (1 review written)

Do not use this hair salon, I went in on Saturday with a lovely shade of blond hair in good condition. Their initial attempt at full head of balayage left me with orange hair and a grey green streak down the side, two further attempts left me with sludge colour damaged dry stay like hair! Be warned!… Read Full Review

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★★★★★

“Superb salon”

Written on: 11/05/2015 by Griffin-Altpj345 (1 review written)

I do not know why people are complaining about Toni and Guys. I first went to their Burton on Trent salon 4 weeks ago and Leon did my hair wash cut and blow dry. Great hairdresser. I have been today to the same salon for a colour cut wash and blow dry. Absolutely great. My husband says the same as me. A great hairdresser and great salon. My hair now is the best it has ever been. I think some people who are complaining about the salons are just never satisfied… Read Full Review

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★☆☆☆☆

“Destroyed my hair”

Written on: 09/05/2015 by Vitavir (1 review written)

I paid 210 pounds for a haircut and colour. Now I need to pay 200 pounds to fix it. I got highlights asking Daniele to blend it in so it doesn't look that it grew off. Instead all my hair is patchy, very yellow. At first I looked at it myself and I noticed a line at the back of my head. So Daniele tried to quickly fixed it. Unfortunately all my hair is patchy and colour of a duckling. Hair technician I went to today was terrified. Do not waste your time and money!… Read Full Review

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★☆☆☆☆

“Don't waste your money!”

Written on: 08/05/2015 by izzyn1 (2 reviews written)

The complete opposite experience I was expecting @ Toni & Guy, Hereford. I booked a cut and blow dry with an Art Director @ £50 expecting to be pampered and pleased overall, but instead I left underwhelmed & unsatisfied! Do not do as I did & expect brand name & price delivers, because it doesn't. I would now only go on personal recommendations of independent hairdressers!… Read Full Review

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★☆☆☆☆

“Jacked my hair up!”

Written on: 30/04/2015 by lblackburn91 (1 review written)

So I'm a first timer to toni&guy and I'll never in my life let them do my hair again! I paid $160 to look worse than before I came in! I walk in for my appt. at 1pm on Saturday and sit in the chair to start. I show the colorist exactly what I wanted which was a dark color with red tint in it that shows vibrantly in the sunlight. She said she'll have to lighten up some pieces so the color will take on the darker parts and she then proceeded on the process, finished with the coloring, and told… Read Full Review

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Vitaminz's Response to lblackburn91's Review

Written on: 10/05/2015

I feel for your girl. That place is just a disaster!!

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Lblackburn91's reply to Vitaminz's Comment

Written on: 14/05/2015

I'm just so upset that they treat customers like that. I should've fully researched reviews on this place because apparently it's just a trick to get your money according to ex employees AND Customers. I wish I had the time to take this situation as far as I want to but with a 1 year old son it's hard. I'll just have to bite the bullet and fix it on my own with $160 down the drain!

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