Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★☆☆☆☆

“Long delays to get you home”

Written on: 19/09/2016 by Sandraw425 (1 review written)

I'm very disappointed with this company ! My case is being handled by a company in Mauritius so the English and communications skills are not good. They have taken too long to ask me for the required information they need from me, then say they have everything so you sit and wait...then they say they are waiting for documents from me. If they had informed me on Friday that they were still waiting to hear from my uk doctor, I would have phoned the doctor myself ! Now a weekend goes by and I am… Read Full Review

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★☆☆☆☆

“Axa car hire insurance rip-off”

Written on: 11/07/2016 by SteveRogers (1 review written)

I paid for damage refund insurance with Axa via Ryanair. I suffered a small amount of damage (not my fault) to a car I hired. Axa make it impossible for you to make a claim. There is no contact number for Axa on the documents apart from in Belgium and it is unobtainable. There is no contact on their website. They also require you to have an international bank account to pay you back. It's incredible that Axa are happy to suffer this sort of reputational damage… Read Full Review

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Peterskinner's Response to SteveRogers's Review

Written on: 15/07/2016

I was interested to read your experience with AXA concerning damage refund insurance for a hire car. We have recently returned from a holiday in Sardinia where I hired a car. I had arranged the hire prior to leaving the UK and took out excess damage insurance which turned out to be with AXA. When I returned the car to Hertz, the car rental company, they alleged there was a small scratch on the driver's door and charged my credit card for EU 168.
On return to the UK I submitted a claim to AXA and managed to track down a contact telephone number in Redhill, Surrey. After 3 weeks of hearing nothing from AXA I telephoned them only to fobbed off time and time again saying my claim was with the Claim handler and they would settle within 24 hours. Nothing happened. i made a formal complaint to AXA - still nothing.

I have reached the end of my tether so am submitting a claim through the Courts. This firm cannot be allowed to treat their customers in this manner.

15 July 2016

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★★★★★

“overjoyed holiday insurance”

Written on: 27/06/2016 by Chasep425 (1 review written)

My partner and myself were having a short little break in York. Due to sciatica we had to cancel a trip to Cuba heartbreaking! To cut a long story short we were with a Cheaper insurance which we had a very dissapointing response! when we tried to claim on this particular insurance they were very quick to wriggle out of paying (i was diagnosed with sciatica in the march but i wasn't insured until the may, even though we cancelled the holiday after we paid the insurance ) I Phoned my ultimate… Read Full Review

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★☆☆☆☆

“Terrible Company I Was Told Lies By Claim Line”

Written on: 21/06/2016 by adrianengland (1 review written)

I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day, spoke to another member of the AXA Claim… Read Full Review

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★☆☆☆☆

“Stuck in Japan”

Written on: 10/05/2016 by bobby25578 (1 review written)

My father was taken ill in Japan. He is still in hospital, with no support for my mother who is out there with him. It deteriorated rapidly, and both my brother and I had to fly out as an emergency to Japan leaving our families and jobs. Despite being here a week, and chasing them a day, we still are no further in getting my father home, who is better, and is fit to travel. All correspondence is done through a Spanish office in Barcelona, and incorrect information is requested all the time… Read Full Review

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★☆☆☆☆

“DO NOT BUY!”

Written on: 03/05/2016 by GunnarSalazar (1 review written)

Terrible customer service! I bought an insurance (€220) via their site but didn't receive certificate. After two e-mails to the customers service I received an auto reply telling me that they're having technical issue and they suggest to buy the insurance again if i'm travelling in the next 72hrs and they will refund the €220 paid earlier. Ofcourse I wasn't travelling in the next 72 hours. After 72 hours I sent them 6 e-mails in total but till now they didn't provide any feedback and I… Read Full Review

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★☆☆☆☆

“Hospital holiday nightmare”

Written on: 03/05/2016 by Susanlavill (1 review written)

Disgusting service suppose to offer 24/7 emergency cover.My father was taken to emergency a&e in Benidorm whilst on holiday (79) accompanied by my mom. Required emergency treatment. Axa have all documents and keep tequestin further info in the meantime my parents are stuck in Spain with no help what soever from the Company offering peace of mind what!!! 7 days tomoro and still no decision what the hell are they doin playing with peoples lives when their statement says so much more!!!… Read Full Review

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★☆☆☆☆

“This company claims to support all Schengen Visa, but...”

Written on: 24/03/2016 by Harrisjo190 (1 review written)

This company claims to support all Schengen Visa, but their policy is denied by Czech Embassy. Also, the customer service is bad, no reply to any of my inquiries. It is a shame that Google put its ads top of the page when search for "Schengen visa insurance", had it not been advertised by google, I wouldn't have bought from them… Read Full Review

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★☆☆☆☆

“Leave AXA well alone”

Written on: 24/02/2016 by bcRoberts106 (1 review written)

When there is a claim Axa heads for the hills. They do not respond to emails, their fax numbers do not work and they verbally assure you all is okay and in progress and then..... nothing. 2 years down the road and have still got no-where. The most frustrating and dreadful insurance company I have dealt with… Read Full Review

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★☆☆☆☆

“DO NOT WASTE YOUR MONEY ”

Written on: 15/02/2016 by Simmonslz139 (1 review written)

These company will not pay you a single penny if you make a claim ! The worst insurance company ever. Do not buy travel insurance with AXA. You will get nothing if you have to claim… Read Full Review

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★★★★☆

“Very helpful with medical difficulties abroad”

Written on: 05/02/2016 by 39McKay (1 review written)

My wife had a case of food poisoning, and I has a topical infection on separate trips. Very helpful call line, and paid up promptly. In my wife's case they paid the hospital directly, which was very efficient. I paid for my own treatment by credit card, as it was a fairly minor amount for out-patient treatment, I had to chase them up on return to UK, but dealt with my claim quickly from then… Read Full Review

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★★★★★

“Highly recommended”

Written on: 26/10/2015 by 5082 (1 review written)

Just back from Majorca my husband had an accident in the hotel which required surgery we didn't know until after surgery that the ambulance had taken us to a private hospital. I called the insurance which directed me to Barcelona centre there they conversed with me and the hospital within 24 hrs AXA called me to tell me claim all covered then they passed me over to repatriation team who then arranged 3 plane seats for my husband and 1 for myself, they sorted taxi to and from airport with… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE. PLEASE TRY TO AVOID AXA...”

Written on: 21/09/2015 by UK2015 (1 review written)

I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!!If you don't want to spend hours on the phone… Read Full Review

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Thomasgreen2015's Response to UK2015's Review

Written on: 24/09/2015

Had the same experience. On their "nice" homepage they say that they refund the insurance if visa is declined. Unfortunately our visa was declined, but when I try to contact the company by mail they don't replay (more than 1 month now). Looks like they had stolen my money. Don't know what to do....
I can't find any phoneno on their page. What is it?

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★☆☆☆☆

“AVOID. Not recognized insurance dealer”

Written on: 16/09/2015 by Fitchce468 (1 review written)

Took AXA insurance for car hire through hotels.com This insurance was not accepted and now they keep sending me documents in Italian (which I don't speak) and will not return my emails or other contacts. Avoid at all cost. And pass the message… Read Full Review

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★★★★☆

“Claim Process Slightly Painful Otherwise Great Service”

Written on: 21/08/2015

I have annual travel insurance with Axa through my Nat West Credit Card. I was forced to cancel the family summer holiday when I suffered a detached retina and was told not to fly. I was expecting the worst after reading some of the reviews here but, I have to say, I always had excellent and compassionate customer service Okay the claim forms and process are a little tortuous (I had to get two doctor's letters at a cost of £45!) and it has taken around 7 weeks for payment to come through but… Read Full Review

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★★★★★

“Simple and Superb Service”

Written on: 31/07/2015 by stadium1 (1 review written)

I recently had a medical problem whilst on holiday in Turkey which required hospital treatment. As usual this needed clearance from my insurer before they would start. After giving my insurance details the consultant rang the insurance, himself, in my presence, and everything was sorted within 5 minutes and treatment commenced. I was so impressed, thank You AXA, superb. My policy is with AXA through the Cooperative Bank… Read Full Review

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★☆☆☆☆

“After a car rental in Majorca I have tried to get in...”

Written on: 06/07/2015 by Thompa71 (1 review written)

After a car rental in Majorca I have tried to get in touch with Axa Travel Insurance 3 weeks ago; first via the claim site with correct codes and processes as instructed - no success. Then I emailed all info about my claim to them at give email address - no response. Then I called Holiday Autos from where I rented the car, asking them how such a well known company can work with a company like AXA, they asked me to send over everything to them, and that they would contact AXA. Still no… Read Full Review

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★★★★★

“Wonderful customer service”

Written on: 16/06/2015 by Lolaonthemove (1 review written)

We have traveled many times. We. Planned a very expensive cruise and took out insurance with AXA as my mm is 92 and I wanted to be able to come home if something happened to her. A week before the cruise I needed surgery. I contacted AXA, customer service was so caring. She emailed me the forms and told me to take my time getting them back. Recovery was much more important. I did get paperwork back which was very simple. 22 days later I received my check!!… Read Full Review

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★☆☆☆☆

“Assessment process”

Written on: 20/05/2015 by jean3 (1 review written)

The assessment process is flawed. I should have free insurance via Lloyds Bank. I am assessed annually by AXA. The message on their telephone states the conditions which are non-chargable. Under-active gland is once of these. I had a partial thyroidectomy in 1990 which renders the thyroid gland under-active. They charge me for this. The reason they give is the it because I have had an operation. They state that I had a goitre. This is not written on my medical file. This is their… Read Full Review

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★☆☆☆☆

“Emergency surgery but AXA says carry on and have a...”

Written on: 17/05/2015 by AXAScrewedMe (1 review written)

I am now 10 months in from our disaster of a holiday in the Dominican Republic that began the day we arrived. A non diagnosed urinary tract condition led to me bleed profusely and subsequently required emergency surgery and a 3 day stay in hospital, catheterised and on a drip. We had booked with Thomson's and taken out the most expensive travel insurance with AXA we had ever bought only to find when we needed help, we were on our own. AXA were informed of the need for the hospital admission but… Read Full Review

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