Axa Travel Insurance Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 2 ratings and 14 reviews

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Average Ratings for Axa Travel Insurance

  • Value for Money1.6 stars
  • Reviewer Ratings1.3 stars
  • Overall Rating1.5 stars

14 Reviews For Axa Travel Insurance

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    Stay away from this company! I would strongly recommend that noone ever purchase any product of AXA's from their portfolio. Having made a claim last year they did every thing possible to delay processing in an deliberate item to frustrate so I may drop the claim. They requested duplicate documentation several times, basically couldnt add two invoices together, deliberately held back correspondence, breached Data Protection and FSA claims handling rules and then finally upon settlement took 2 months to pay out!

  • Guest 10th Oct 2009

    Reviewer rating: 5 stars


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    Subscribed a Axa-schengen travel insurance for a fried from Turkey who visited me in Belgium last summer. For only 39' we subscribed online and got the coveradge certificate to become the Schengen-visum. My friend had an accident and we got a very good help of Axa and payment of all medical expenses, except the 100' exemption. My friend is now very well, he left the hospital after 3 days without further complications.

  • Guest 21st Jul 2009

    Reviewer rating: 1 stars


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    Axa do their utmost to frustrate their customers into not pursuing a claim. My wife was hospitalised in France and AXA could not care less if they tried. I had to fight for 3 weeks while incurring expenses for the extended stay in France. Some of the excuses from AXA on why they were delaying making a decision were ridiculous and included, "The person who can speak french in not in for the next 2 days"! There was an AXA branch within 600 meters of the hospital! IF you are aborad with limited fun ...

  • pindsbains 22nd Jan 2009

    Reviewer rating: 5 stars


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    My mum had an accident in India, she fell down a flight of stairs and broke her wrist & bumped her head. I contacted AXA who arranged for her to be flown to a international hospital in Delhi where she underwent tests and an operation and then sent a Doctor over from the UK to get her repatriated back to the UK. The service was very good and I would recommend anyone who is looking for a good travel policy to seriously consider AXA, especially if they are going out of the country for longer than ...

  • robert dimov 8th Oct 2008

    Reviewer rating: 0 stars


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    Clause in the FINE PRINT , it might had well as said, UNLESS your holding it in your hand FAT CHANCE of claiming.... waste of time and money with Police Reports, Phone Calls and fustrating times waiting on letters... AVIOD , how can they expect your to keep your valuables on you 100% time of travels? where on a plane or taxi or porter moving your luggage do you keep valuables on yourself?.... joke.

  • Jonathan7 4th Oct 2008

    Reviewer rating: 0.5 stars


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    My advice is to never purchase an AXA travel insurance policy from AXA or Essential Travel, not now or in the future. Their policy was not worth the paper it was printed on. If it had not been for his friends and the fact he was still able to use his mobile phone, he would have been entirely on his own.

  • Guest 24th Apr 2008

    Reviewer rating: 0 stars


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    Axa Travel Insurance argue that it is not valid for trip departures. Service slow to respond (months). Lloyds could have been more helpful. Check what it does cover first.

  • Guest 1st Feb 2008

    Reviewer rating: 0 stars


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    i was broken in to on holiday i had 2000 euro stolen i got all police reports but axa dident want to know i would not recomend this insurance company any one

  • kmartinez 14th May 2007

    Reviewer rating: 0 stars


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    We were stuck in the middle of the USA because of flight cancellations. Great you think? AXA annual travel insurance should cover us? We phoned them and they said we could put in a claim when we got back etc. but because the hold-up was not the final point of departure back to the UK, it was rejected!
    Avoid this insurance if you make multiflight trips!

  • james houston 5th Jan 2007

    Reviewer rating: 1.5 stars


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    Having a pre-condition that I had to notify AXA. It took 6 calls to sort this out. At first I was sceened for my condition, then i had to call another number, yes a premier number. I was put on hold. Five minutes later I hung up, I needed insurance so I called back, I was on hold for nearly ten minutes.
    I hung up. Still fourth in line. I redialled. Success. Only one in front. Six minutes later I was on.
    Three minutes later I was off. Axa had given me the wrong number. I called Axa. They apolog ...

  • RobLayburn Rank: Lance Corporal 23rd Oct 2006

    Reviewer rating: 0.5 stars


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    My sister-in-law died when the brain tumour she was being treated for turned extremely aggressive whilst we were on holiday in Florida. My wife had been to see her only 2 weeks before, and there was talk of a 6 month course of treatment. She had seemed in good spirits and health considering. There was no way we would have gone on holiday had we any suspicion that what happened would. Unfortunately, the eldest daughter was also away at the time.

    The claim we made with AXA Travel Insurance was ...

  • ljm 28th Jan 2006

    Reviewer rating: 0 stars


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    My husband was very ill on holiday in Florida we had no help at all and no where had heard of Axa Travel Insurance. We had a dreadfull time because of them then back in the UK. We tried to claim for medication that he had to buy and we were told we didn't have the right info even though we sent them what they requested.

  • chanross Rank: Lance Corporal 18th Oct 2005

    Reviewer rating: 0 stars


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    Unfortunately my mum has got a severe hernia, and has been scheduled for surgery. All the relevant forms were filled in to claim for the child on the booking who was insured with AXA Travel Insurance on Thomson Gold. My mum and dad were both insured with Direct Line (fantastic company), and their claim was settled within 10 days. Axa however firstly advised that there would be an excess of £65, which made you think twice about claiming, as you have the expense of doctors letters etc. This ...

  • littlemissdrunk Rank: Major 12th Aug 2004

    Reviewer rating: 4 stars


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    I booked a last minute holiday to Cyprus (booked on Saturday and flew Sun). Axa quoted me £11.90 per person for slandered cover or £14 for premier cover. I choose the Premier cover since there wasn't much difference. As I would miss the post, they sent me the details of my policy by E-mail and sent a link to the terms and conditions of my insurance. Although I did not have to make a claim, I found the service good value for money.