Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★☆☆☆☆

“After a car rental in Majorca I have tried to get in...”

Written on: 06/07/2015 by Thompa71 (1 review written)

After a car rental in Majorca I have tried to get in touch with Axa Travel Insurance 3 weeks ago; first via the claim site with correct codes and processes as instructed - no success. Then I emailed all info about my claim to them at give email address - no response. Then I called Holiday Autos from where I rented the car, asking them how such a well known company can work with a company like AXA, they asked me to send over everything to them, and that they would contact AXA. Still no… Read Full Review

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★★★★★

“Wonderful customer service”

Written on: 16/06/2015 by Lolaonthemove (1 review written)

We have traveled many times. We. Planned a very expensive cruise and took out insurance with AXA as my mm is 92 and I wanted to be able to come home if something happened to her. A week before the cruise I needed surgery. I contacted AXA, customer service was so caring. She emailed me the forms and told me to take my time getting them back. Recovery was much more important. I did get paperwork back which was very simple. 22 days later I received my check!!… Read Full Review

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★☆☆☆☆

“Assessment process”

Written on: 20/05/2015 by jean3 (1 review written)

The assessment process is flawed. I should have free insurance via Lloyds Bank. I am assessed annually by AXA. The message on their telephone states the conditions which are non-chargable. Under-active gland is once of these. I had a partial thyroidectomy in 1990 which renders the thyroid gland under-active. They charge me for this. The reason they give is the it because I have had an operation. They state that I had a goitre. This is not written on my medical file. This is their… Read Full Review

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★☆☆☆☆

“Emergency surgery but AXA says carry on and have a...”

Written on: 17/05/2015 by AXAScrewedMe (1 review written)

I am now 10 months in from our disaster of a holiday in the Dominican Republic that began the day we arrived. A non diagnosed urinary tract condition led to me bleed profusely and subsequently required emergency surgery and a 3 day stay in hospital, catheterised and on a drip. We had booked with Thomson's and taken out the most expensive travel insurance with AXA we had ever bought only to find when we needed help, we were on our own. AXA were informed of the need for the hospital admission but… Read Full Review

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★☆☆☆☆

“Refusing to pay after cancer diagnosis ”

Written on: 11/05/2015 by apShea10 (1 review written)

My uncle who is almost 70 booked a holiday with his wife and took out Axa insurance as offered by Thomas Cook. At the time of booking he was asked about pre existing conditions and disclosed he had been treated for cancer 8 years ago and had been in remission for the past 7 years. He was told that this didn't count as it was over 5 years ago. He also disclosed that my aunt, his wife suffers with high blood pressure and paid the extra amount required to cover her. Unfortunately a few weeks… Read Full Review

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★★★★★

“holiday insurance”

Written on: 07/04/2015 by Blackwell180 (1 review written)

Had to cancel a holiday to portugal due a family bereavement. . Claimed on my holiday insurance was reimbursed straight away. Was very pleased with way my claim was handled… Read Full Review

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★☆☆☆☆

“hung out to dry by axa travel insurance”

Written on: 30/03/2015 by leyton65 (1 review written)

1st learn by others mistakes dont use axa stay well away. In goa india had road crash partner was pilion. Seen hospital doctor got paper work to say not to fly for 2wks. Axa said they didnt believe us. Seen axas own doctor next day she said no flying 1wk review after wk. Axas actions after 2 doctors said we should not fly was to stop communicating with us añd hang us out to dry they just left us in india with no insurance.its still hard to accept the way we were treated. They used… Read Full Review

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★☆☆☆☆

“appalling service”

Written on: 24/03/2015 by IsaiRoberts129 (1 review written)

Would not like to waste anymore of my time just be warned of the awful service,total incompetents,find another insurer… Read Full Review

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★☆☆☆☆

“Lack of Cover”

Written on: 20/02/2015 by Olson447 (1 review written)

We travelled to Spain and when our travel companion and best friend's father took a stroke and the died we all had to come home. Not only due to the fact of what had happened and we all couldn't stay, but also for logistical reasons. Car at airport and 3 hour drive home etc. When we returned home AXA refused to compensate us all for the change of flight costs. They said that they could only refund two of us instead of the four of us due to the company wording. The man who died was not a… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 28/01/2015 by Byrons385 (1 review written)

The whole reason someone gets travel insurance is to cover themselves, but AXA are horrendous cannot believe a company pays for their employees to do such a bad job; I have been pushed around by 8 people so far and still no further forward. Financial Ombudsman now involved; written to AXA Chairman and Chief Executive to inform them of what their staff are working on..... nothing!!… Read Full Review

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★☆☆☆☆

“Take out travel insurance to protect yourself. NOT...”

Written on: 24/01/2015 by wwFitzgerald266 (1 review written)

Damaged my phone on holiday. Simple mistake dropped it. I have premium cover but AxA won't pay as they wanted a statement of truth. Sent it and they still want more. Not worth taking out travel insurance. Stuck with your home policy. Definitely won't buy any AxA priducts. Also staff really need training in customer service. Very rude and on the phone from making a claim to dealing with enquiries. Rant over… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 16/01/2015 by Jared312 (1 review written)

Avoid if possible. Misleading. Untrained and misinforming agents… Read Full Review

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★★★★★

“I actually had a really good experience with them”

Written on: 30/12/2014 by RM011 (1 review written)

I thought I'd share my positive experience given the many negative reviews here. I had a snowboarding accident in Switzerland Dec '13 after which I visited the local doctors before being referred to the hospital where I had an ultrasound and an X-ray. I wasn't allowed to fly or travel home because of my injury (pleural effusion). AXA sorted me out with a hotel for my extended stay and organised my flight home a week later with airport assistance and a taxi home from the airport. When I got home… Read Full Review

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Leyton65's Response to RM011's Review

Written on: 30/03/2015

You must be the ceo's twin .

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★☆☆☆☆

“Had to be threatened with lawsuit till AXA took action”

Written on: 29/11/2014 by Marisol172 (1 review written)

Was abroad when I accidentally broke my landlady's oven. AXA did nothing despite several calls and emails, not to mention their number provided constantly required you to call another number resulting in a maze which accomplished nothing. Eventually she threatened to sue me and it was only then that AXA decided to even file my claim. An absolute nightmare to deal with and do not recommend this insurer at all… Read Full Review

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★☆☆☆☆

“Poor communication and delay from Claimdepartment BKK”

Written on: 24/11/2014 by PiperLindsay (1 review written)

Travel insurance was made for my trip to Switzerland from 03.04.2014 to 29.04.2014 (Policy Nr. 2014-Q0005865-STJ. Very unexpected I had to go to Hospital under emergency due to total urinal retention. Kreatinin was measured at 624 umo/L with high temperatures, so I had to stay 5 days in Clinic. Immediately I informed AXA BKK, namely, Vimol Thonprapunt. I informed AXA, that due to the high medical costs in Switzerland, I shall not have any surgeries done in CH. As Kreatinin level and temperature… Read Full Review

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★☆☆☆☆

“Shocking experience with AXA Travel Insurance”

Written on: 19/11/2014 by GiancarloEdwards (1 review written)

We had a terrible time with AXA Travel Insurance and ended up having to sue them to receive our payment. We created a blog documenting our experience. … Read Full Review

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★☆☆☆☆

“Mean & Grasping”

Written on: 05/11/2014 by Jaydanp350 (1 review written)

We had a travel policy with AXA through a bank account with TSB. We moved to Australia a year ago and notified the bank. We continued to pay premiums and received correspondence about the insurance to our Australian address. In September, I had a planned trip to the UK to visit my elderly parents. Tragically, my brother in law killed himself and I had to cancel the trip to attend the funeral in Aus. I rebooked it for the following week, but before I paid for the new (much more expensive)… Read Full Review

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★☆☆☆☆

“inhumane and uncaring and confused staff”

Written on: 05/10/2014 by chris890 (1 review written)

Be very careful of the small print! I was mugged recently in Romania. I ended up in hospital and my mobile phone was taken. Unable to speak Romanian with very few Romanians able to speak English I had to hire interpreters to enable me to speak with the police and also my carers. The small print does not cover interpreters. AXA refused to pay for the cheapo mobile I bought so I could communicate with their Emergency Services in Spain. Furthermore they would not pay for damage to my dentures… Read Full Review

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★☆☆☆☆

“AXA ONLY PAY IF YOU THREATEN THEM READ MY STORY”

Written on: 25/09/2014 by DSFR (1 review written)

AIRLINE LOST 5 LUGGAGE FOR 6 DAYS , 5 PEOPLE INSURE BY AXA ,AXA DECIDE TO PAY ONLY FOR 1 PEOPLE , I COMPLAIN THEY CALL TO PAY ONLY FOR 2 BECAUSE THE OTHER 3 ARE KIDS, I TOLD THEM TO SEND IT IN AN EMAIL BECAUSE I WILL USE IT TO SUE INSUREMYTRIP THAT SOLD ME THE POLICY.AFTER THAT THEY ACCEPT TO PAY FOR THE 5 PEOPLE. THEY SAID THEY SENT THE CHECK , AFTER 15 DAYS I CALL, THEY SAID THEY DID NOT MAIL THE CHECK AND DO NOT KNOW WHEN THEY WILL MAIL THE CHECK, I FILE A CLAIM TO THE FL INSURANCE REGULATOR… Read Full Review

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★☆☆☆☆

“Diagnosed high cholesterol which is now under control ”

Written on: 25/09/2014 by Axavictim (1 review written)

having been on preventative medication for ten years and more and leading a very healthy lifestyle eg. gym members healthy eating and non smokers we were still HAMMERED with extra charges by AXA .....be definitely using another company next time… Read Full Review

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