Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★☆☆☆☆

“AXA ONLY PAY IF YOU THREATEN THEM READ MY STORY”

Written on: 25/09/2014 by DSFR (1 review written)

AIRLINE LOST 5 LUGGAGE FOR 6 DAYS , 5 PEOPLE INSURE BY AXA ,AXA DECIDE TO PAY ONLY FOR 1 PEOPLE , I COMPLAIN THEY CALL TO PAY ONLY FOR 2 BECAUSE THE OTHER 3 ARE KIDS, I TOLD THEM TO SEND IT IN AN EMAIL BECAUSE I WILL USE IT TO SUE INSUREMYTRIP THAT SOLD ME THE POLICY.AFTER THAT THEY ACCEPT TO PAY FOR THE 5 PEOPLE. THEY SAID THEY SENT THE CHECK , AFTER 15 DAYS I CALL, THEY SAID THEY DID NOT MAIL THE CHECK AND DO NOT KNOW WHEN THEY WILL MAIL THE CHECK, I FILE A CLAIM TO THE FL INSURANCE REGULATOR… Read Full Review

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★☆☆☆☆

“Diagnosed high cholesterol which is now under control ”

Written on: 25/09/2014 by Axavictim (1 review written)

having been on preventative medication for ten years and more and leading a very healthy lifestyle eg. gym members healthy eating and non smokers we were still HAMMERED with extra charges by AXA .....be definitely using another company next time… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 08/09/2014 by Blaze1966 (1 review written)

Our villa was broken into on holiday and I had over £700 worth of goods and money stolen from me. Having been a customer with Axa Travel insurance for over 3 years I felt confident that I would be covered for the items stolen. How wrong was I!? My total payout was £260, which covers the replacement of only one item that was stolen from me. Axa failed to mention that I would have TWO excess applied to my claim (one for items and one for money), and that the total payout for any claim is £200!… Read Full Review

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★★★★★

“Cannot fault for small claims”

Written on: 19/08/2014 by fmBeebe324 (1 review written)

Have this insurance through my Lloyds Premier Account. Had to have my ears syringed due to an infection whilst in Turkey. It cost around £150 at the time which ate into our funds a little! However on return, I telephoned the claims department- the lady was friendly and helpful- asked me a few basic questions and how much I had paid. Within 4 working days the full amount less excess was paid directly into my bank account. It may be more problematic with a much larger claim, but this process… Read Full Review

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★☆☆☆☆

“very unhappy”

Written on: 10/07/2014 by Zariay244 (1 review written)

i have just come back from barcelona after flying out and being taken ill eurocamp me as refuse to pay me out because a doctor did not send me home i do not think i needed a doctor the person in the airport me do i want to go home or see the doctor because i chose to go home they are now refusing to pay my flight home i am not asking for much if ill need to come home so not happy with the decision… Read Full Review

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★☆☆☆☆

“Inefficient and just clueless”

Written on: 24/04/2014 by Emelia70 (1 review written)

I don't really know where to start. After attempting to claim for only the second time in my life (last time was also with AXA and it was so much better then)I asked for a claim form to be send out to me. That was my first mistake as I was asked to then give my life history over the phone while my bank manager listened in. After spending at least half an hour on the phone I was told I would get a letter telling me what to do next but not to worry as they had all my details now. Once I received… Read Full Review

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★★★★★

“SUPERB SERVICE FROM AXA TRAVEL/ASSISTANCE”

Written on: 21/04/2014 by Rabuab (1 review written)

We have travel insurance with AXA via Lloyds Bank. In December 2013 whilst on holiday in Australia we made our first ever claim following a combination of emergency bowel surgery followed by a DVT induced severe pulmonary embolism and heart complications. During all our enforced extended time in Australia, both in and out of hospital we received almost daily supportive phone calls from AXA Assistance staff in Barcelona, reassuring us that any help we required was only a phone call away. This… Read Full Review

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★☆☆☆☆

“Thomson travel insurance is a rip off”

Written on: 09/04/2014 by Iyanai137 (1 review written)

I was offered and purchased AXA travel insurance along with and as part of my Thomson package holiday booking. It cost £98 for two people for a single trip to Turkey for one week. The Thomson rep in the shop said it provided better tailor made coverage than policies from other companies and was less expensive plus I had a 14 day cooling off period to cancel. Comparing this AXA policy with others on the market I discovered that it was more than double the price of even the most expensive quote… Read Full Review

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★☆☆☆☆

“No help whatsoever - and very little money”

Written on: 05/02/2014 by eastsussexpete (1 review written)

I called Axa as soon as I was able, following a fall skiing in December in Switzerland. I was flown off the mountain straight to hospital and kept in for 24 hours' observation. This was the last day of my trip and I was booked to fly home that night Axa didn't respond - they didn't call me, the hospital or the airline to re-arrange my flight, therefore I had no choice but to arrange things myself, though I wasn't really feeling up to it. The only contact I've had from Axa, despite numerous… Read Full Review

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★☆☆☆☆

“What a waste of my time and money.”

Written on: 02/02/2014

After being hit by a snowboarder and being flown to hospital by helicopter I thought the problems would be sorted. Silly me! The overseas call centre based in Barcelona was useless. Never acknowledging things scanned and emailed to them nor acting on them and I had no other way to contact them. I wasted many fruitless hours sending emails and trying to get them to give me a non chargeable telephone number for Spain. The London office gave me a fax number to talk to! They would put me through on… Read Full Review

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★☆☆☆☆

“Axa Assistance Frustrations!”

Written on: 04/01/2014 by SimpsonClaim (1 review written)

I have Axa Travel Insurance for myself and family as part of my Lloyd's Platinum Account. Whilst on holiday Summer 2013 in Orlando Florida my daughter fell and hurt her head whilst playing a game of adventure golf with the family. She was in a lot of discomfort and we went to a nearby hospital who took care of my daughter and we were able to continue with our holiday just a few hours later. I spoke to Axa Assistance whilst we were at the hospital and they were really helpful providing a claim… Read Full Review

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★★★★★

“professional and caring staffing”

Written on: 02/12/2013 by tgpein (1 review written)

My husband was hospitalised in fuerte ventura on the first of November 2013. I found every member of staff that I spoke to,to be patient helpful and efficient. They arranged for my husband to be transferred to a local hospital in scotland by medi_jet. I only have praise and deep gratitude for the compassionate and efficient manner in which we were treated… Read Full Review

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★★★★★

“Great customer service!”

Written on: 06/11/2013

I get my travel insurance though my Lloyds bank and looking at the reviews I can see that they are getting hard criticism. I have been a lloyds customer for many years and this was the first claim I have ever made. I first rung to set up my claim and the person I spoke to was so helpful and I can't parse the customer service highly enough. I soon sent back the documents and about 2 weeks later I got a letter saying my claim was successful and the money would be put into my account. Would… Read Full Review

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★☆☆☆☆

“Slow and inefficient to say the least”

Written on: 03/11/2013

Wish I had found this site before wasting my money for the last two years on annual worldwide cover. Now I have cause to claim they have shown exactly how they are "REDEFINING STANDARDS". Never in my life have I had the misfortune of dealing with such an inefficient company. No idea have to treat customers, definitely no customer service, never return calls & cannot even put a claim for in the post after two requests & waiting two weeks… Read Full Review

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★☆☆☆☆

“AXA - waste of money”

Written on: 25/10/2013 by salawson (1 review written)

Me and my friend bought out AXA insurance at the same time we booked our holiday to Lanzarote through Thomson Travel Agent. We were due to fly at 9.20am on the 5th September 2013 from Stansted airport, as we were flying early, we stayed over at one of the airport hotels overnight. Early hours of the morning we were due to fly, my friend became really ill and I had to call paramedics out to her. The paramedics claimed my friend was unfit to fly and gave her paperwork to prove this. Later on that… Read Full Review

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Borooldie's Response to salawson's Review

Written on: 27/10/2013

Contact the Financial Ombudsman as they will be able to help you. Axa are an absolute disgrace.

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★☆☆☆☆

“Terminal illness not urgent”

Written on: 23/10/2013 by airshod (1 review written)

Last September 2012, my father had a seizure in Croatia ( on a Monday). After one day in the local hospital, he was diagnosed with GBM4 - an extremely aggressive and terminal form of brain tumour. It took Axa 4 days to arrange an air ambulance to collect him. This process was aided by me chasing them many times per day, negotiating, pleading and harassing them to do something about it. They originally decided to arrange for a doctor to fly out to asses him, with the intention of them both… Read Full Review

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Borooldie's Response to airshod's Review

Written on: 27/10/2013

I am very sorry to hear about your Father. We had horrendeous problems with AXA when my husband was in intensive care in Majorca and I agree with you about a stressful situation being made more stressful by the idiots who "work" for AXA.

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★☆☆☆☆

“Awful”

Written on: 16/10/2013 by Mrsflaggerbill1 (1 review written)

We took out travel insurance through Staysure, underwritten by axa, my husband and myself were due to go to Spain for two months on the 29th April this year, on the 27th April my husband was taken ill and admitted to A and E we were told that our visit to Spain could not take place due to my husband needing tests, he had no previous illnesses and had been very fit up to this point, I filled in a claim form and sent the required documentation including the medical form completed by our GP I… Read Full Review

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Staysure_Expert's Response to Mrsflaggerbill1's Review

Written on: 21/10/2013

Staysure takes any complaint and feedback about our products and services very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies so please could you contact our Customer Service team via the telephone number on our website or via email? If you could provide us with your policy number we can locate your policy and provide you with further information.

Many thanks

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★★☆☆☆

“Paid hospital bills fine but awful claiming personal...”

Written on: 18/09/2013

I broke my arm skiing (having paid an extra £50 to upgrade to winter sports) and to be fair to them they were pretty quick to pay the hospital bills. However when it comes to refunding flight home, accomodation, ski pass etc.. they have been truly shocking - asking for ridiculous evidence.. a letter from my doctor saying that as far as he was aware (I hadn't seen him for a year before I travelled) I didn't have a broken arm before I went skiingg !! I had my accident in March, so now over 6… Read Full Review

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★☆☆☆☆

“AXA travel Insurance / Lloyds Platinum Account”

Written on: 17/09/2013 by Brownedoff999 (2 reviews written)

Three years ago I had dvt following an operation on my right knee. I underwent treatment (warfarin) for 6 months before being discharged by a specialist. I was advised to take one 75mg aspirin per day as a precautionary measure and have never received any other treatment. I was told it was in all probability a one off as I was 48 years old at the time. I am currently in Cyprus and have unfortunately got dvt in my left leg which lead to 4 days in hospital. AXA insurance have today declined to… Read Full Review

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Brownedoff999's Response to Brownedoff999's Review

Written on: 20/11/2013

After kicking up a stink I have now been contacted by AXA who have stated that they will now pay my bill. They obviously just hope you will accept their ridiculous decisions and go away. I still haven't seen any money though!

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Brownedoff999's reply to Brownedoff999's Comment

Written on: 21/11/2013

Surprise, surprise. Contacted today (after I emailed asking for an update as to where my money was) and they are now claiming never to have received any of my original receipts.

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★☆☆☆☆

“Travel Insurance? Think again.”

Written on: 03/09/2013 by pathogan (1 review written)

This happened with AXA Amex American Express Travel Insurance in Mexico...my travel policy says that up to $500US for replacement of stolen items. AXA denied my request saying that it had to be on public transportation and it happened at my hotel in AguasCalientes Peru so that doesn't count? So I asked if the "remains to be returned to home country" only counts if I am killed while on public transportation or by public transportation...they said "of course not" but I don't believe it. I've… Read Full Review

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