Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★☆☆☆☆

“appalling service”

Written on: 24/03/2015 by IsaiRoberts129 (1 review written)

Would not like to waste anymore of my time just be warned of the awful service,total incompetents,find another insurer… Read Full Review

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★☆☆☆☆

“Lack of Cover”

Written on: 20/02/2015 by Olson447 (1 review written)

We travelled to Spain and when our travel companion and best friend's father took a stroke and the died we all had to come home. Not only due to the fact of what had happened and we all couldn't stay, but also for logistical reasons. Car at airport and 3 hour drive home etc. When we returned home AXA refused to compensate us all for the change of flight costs. They said that they could only refund two of us instead of the four of us due to the company wording. The man who died was not a… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 28/01/2015 by Byrons385 (1 review written)

The whole reason someone gets travel insurance is to cover themselves, but AXA are horrendous cannot believe a company pays for their employees to do such a bad job; I have been pushed around by 8 people so far and still no further forward. Financial Ombudsman now involved; written to AXA Chairman and Chief Executive to inform them of what their staff are working on..... nothing!!… Read Full Review

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★☆☆☆☆

“Take out travel insurance to protect yourself. NOT...”

Written on: 24/01/2015 by wwFitzgerald266 (1 review written)

Damaged my phone on holiday. Simple mistake dropped it. I have premium cover but AxA won't pay as they wanted a statement of truth. Sent it and they still want more. Not worth taking out travel insurance. Stuck with your home policy. Definitely won't buy any AxA priducts. Also staff really need training in customer service. Very rude and on the phone from making a claim to dealing with enquiries. Rant over… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 16/01/2015 by Jared312 (1 review written)

Avoid if possible. Misleading. Untrained and misinforming agents… Read Full Review

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★★★★★

“I actually had a really good experience with them”

Written on: 30/12/2014 by RM011 (1 review written)

I thought I'd share my positive experience given the many negative reviews here. I had a snowboarding accident in Switzerland Dec '13 after which I visited the local doctors before being referred to the hospital where I had an ultrasound and an X-ray. I wasn't allowed to fly or travel home because of my injury (pleural effusion). AXA sorted me out with a hotel for my extended stay and organised my flight home a week later with airport assistance and a taxi home from the airport. When I got home… Read Full Review

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★☆☆☆☆

“Had to be threatened with lawsuit till AXA took action”

Written on: 29/11/2014 by Marisol172 (1 review written)

Was abroad when I accidentally broke my landlady's oven. AXA did nothing despite several calls and emails, not to mention their number provided constantly required you to call another number resulting in a maze which accomplished nothing. Eventually she threatened to sue me and it was only then that AXA decided to even file my claim. An absolute nightmare to deal with and do not recommend this insurer at all… Read Full Review

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★☆☆☆☆

“Poor communication and delay from Claimdepartment BKK”

Written on: 24/11/2014 by PiperLindsay (1 review written)

Travel insurance was made for my trip to Switzerland from 03.04.2014 to 29.04.2014 (Policy Nr. 2014-Q0005865-STJ. Very unexpected I had to go to Hospital under emergency due to total urinal retention. Kreatinin was measured at 624 umo/L with high temperatures, so I had to stay 5 days in Clinic. Immediately I informed AXA BKK, namely, Vimol Thonprapunt. I informed AXA, that due to the high medical costs in Switzerland, I shall not have any surgeries done in CH. As Kreatinin level and temperature… Read Full Review

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★☆☆☆☆

“Shocking experience with AXA Travel Insurance”

Written on: 19/11/2014 by GiancarloEdwards (1 review written)

We had a terrible time with AXA Travel Insurance and ended up having to sue them to receive our payment. We created a blog documenting our experience. … Read Full Review

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★☆☆☆☆

“Mean & Grasping”

Written on: 05/11/2014 by Jaydanp350 (1 review written)

We had a travel policy with AXA through a bank account with TSB. We moved to Australia a year ago and notified the bank. We continued to pay premiums and received correspondence about the insurance to our Australian address. In September, I had a planned trip to the UK to visit my elderly parents. Tragically, my brother in law killed himself and I had to cancel the trip to attend the funeral in Aus. I rebooked it for the following week, but before I paid for the new (much more expensive)… Read Full Review

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★☆☆☆☆

“inhumane and uncaring and confused staff”

Written on: 05/10/2014 by chris890 (1 review written)

Be very careful of the small print! I was mugged recently in Romania. I ended up in hospital and my mobile phone was taken. Unable to speak Romanian with very few Romanians able to speak English I had to hire interpreters to enable me to speak with the police and also my carers. The small print does not cover interpreters. AXA refused to pay for the cheapo mobile I bought so I could communicate with their Emergency Services in Spain. Furthermore they would not pay for damage to my dentures… Read Full Review

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★☆☆☆☆

“AXA ONLY PAY IF YOU THREATEN THEM READ MY STORY”

Written on: 25/09/2014 by DSFR (1 review written)

AIRLINE LOST 5 LUGGAGE FOR 6 DAYS , 5 PEOPLE INSURE BY AXA ,AXA DECIDE TO PAY ONLY FOR 1 PEOPLE , I COMPLAIN THEY CALL TO PAY ONLY FOR 2 BECAUSE THE OTHER 3 ARE KIDS, I TOLD THEM TO SEND IT IN AN EMAIL BECAUSE I WILL USE IT TO SUE INSUREMYTRIP THAT SOLD ME THE POLICY.AFTER THAT THEY ACCEPT TO PAY FOR THE 5 PEOPLE. THEY SAID THEY SENT THE CHECK , AFTER 15 DAYS I CALL, THEY SAID THEY DID NOT MAIL THE CHECK AND DO NOT KNOW WHEN THEY WILL MAIL THE CHECK, I FILE A CLAIM TO THE FL INSURANCE REGULATOR… Read Full Review

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★☆☆☆☆

“Diagnosed high cholesterol which is now under control ”

Written on: 25/09/2014 by Axavictim (1 review written)

having been on preventative medication for ten years and more and leading a very healthy lifestyle eg. gym members healthy eating and non smokers we were still HAMMERED with extra charges by AXA .....be definitely using another company next time… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 08/09/2014 by Blaze1966 (1 review written)

Our villa was broken into on holiday and I had over £700 worth of goods and money stolen from me. Having been a customer with Axa Travel insurance for over 3 years I felt confident that I would be covered for the items stolen. How wrong was I!? My total payout was £260, which covers the replacement of only one item that was stolen from me. Axa failed to mention that I would have TWO excess applied to my claim (one for items and one for money), and that the total payout for any claim is £200!… Read Full Review

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★★★★★

“Cannot fault for small claims”

Written on: 19/08/2014 by fmBeebe324 (1 review written)

Have this insurance through my Lloyds Premier Account. Had to have my ears syringed due to an infection whilst in Turkey. It cost around £150 at the time which ate into our funds a little! However on return, I telephoned the claims department- the lady was friendly and helpful- asked me a few basic questions and how much I had paid. Within 4 working days the full amount less excess was paid directly into my bank account. It may be more problematic with a much larger claim, but this process… Read Full Review

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★☆☆☆☆

“very unhappy”

Written on: 10/07/2014 by Zariay244 (1 review written)

i have just come back from barcelona after flying out and being taken ill eurocamp me as refuse to pay me out because a doctor did not send me home i do not think i needed a doctor the person in the airport me do i want to go home or see the doctor because i chose to go home they are now refusing to pay my flight home i am not asking for much if ill need to come home so not happy with the decision… Read Full Review

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★☆☆☆☆

“Inefficient and just clueless”

Written on: 24/04/2014 by Emelia70 (1 review written)

I don't really know where to start. After attempting to claim for only the second time in my life (last time was also with AXA and it was so much better then)I asked for a claim form to be send out to me. That was my first mistake as I was asked to then give my life history over the phone while my bank manager listened in. After spending at least half an hour on the phone I was told I would get a letter telling me what to do next but not to worry as they had all my details now. Once I received… Read Full Review

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★★★★★

“SUPERB SERVICE FROM AXA TRAVEL/ASSISTANCE”

Written on: 21/04/2014 by Rabuab (1 review written)

We have travel insurance with AXA via Lloyds Bank. In December 2013 whilst on holiday in Australia we made our first ever claim following a combination of emergency bowel surgery followed by a DVT induced severe pulmonary embolism and heart complications. During all our enforced extended time in Australia, both in and out of hospital we received almost daily supportive phone calls from AXA Assistance staff in Barcelona, reassuring us that any help we required was only a phone call away. This… Read Full Review

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★☆☆☆☆

“Thomson travel insurance is a rip off”

Written on: 09/04/2014 by Iyanai137 (1 review written)

I was offered and purchased AXA travel insurance along with and as part of my Thomson package holiday booking. It cost £98 for two people for a single trip to Turkey for one week. The Thomson rep in the shop said it provided better tailor made coverage than policies from other companies and was less expensive plus I had a 14 day cooling off period to cancel. Comparing this AXA policy with others on the market I discovered that it was more than double the price of even the most expensive quote… Read Full Review

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★☆☆☆☆

“No help whatsoever - and very little money”

Written on: 05/02/2014 by eastsussexpete (1 review written)

I called Axa as soon as I was able, following a fall skiing in December in Switzerland. I was flown off the mountain straight to hospital and kept in for 24 hours' observation. This was the last day of my trip and I was booked to fly home that night Axa didn't respond - they didn't call me, the hospital or the airline to re-arrange my flight, therefore I had no choice but to arrange things myself, though I wasn't really feeling up to it. The only contact I've had from Axa, despite numerous… Read Full Review

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