Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★☆☆☆☆

“One thing better than AXA Travel Insurance .....”

Written on: 05/09/2017 by ClarkHoward (1 review written)

ONE AT ALL !! They say you will have peace of mind, yes that true but that peace of mind is soon forgotton about when you make a claim and they refuse to pay out. Had I not taken out the Axa Insurance I would have been almost £500 better off today ( thats without the flights money I lost £900). Its been an expensive experience but never again. BE WARNED, Read all small print etc. but better still dont buy travel insurance from Axa you may well live to regret it, Im sure ! … Read Full Review

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★☆☆☆☆

“excuses, delay tactics and poor support”

Written on: 21/08/2017

Medical emergency whilst abroad, no contact from the medical team, no support, ended up paying the hospital bill myself and now 4 months later still fighting to get a full settlement from AXA who have used every delay tactic possible and have asked repeatedly for documents already supplied And to make it even worse they have made a 50% settlement that I refused to accept but they made it anyway!! There has not been one positive experience with this company and we are now having to go to the… Read Full Review

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★☆☆☆☆

“Do not take out insurance from Axa via Thomson travel...”

Written on: 30/07/2017 by 488Pritchard (1 review written)

I have had the most terrible experience spent over £300 on USA travel insurance via thomson. My husband was taken ill and died in USA Florida. Axa have been brutal and unhelpful totally declined any cover. I have had to pay fully to repatriate my late husband even though I paid half to this policy and was clearly named on policy. They are insensitive heartless on their web site it says they only pay 87% of claims be warned. They also enjoy sending me letters telling me that we should not… Read Full Review

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★☆☆☆☆

“Do not purchase AXA travel insurance”

Written on: 22/03/2017 by Marcawilks (1 review written)

I chose extended protection travel insurance from AXA and as soon as I made a claim (legitimate) I found that they dragged their feet, did not communicate important information ('I should have read it in the contract') and classified my treatment for four hours in emergency as a 'visit to a doctor', thus saving 1000 dollars on the claim. AXA absolutely stinks. Do not use them… Read Full Review

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★☆☆☆☆

“Dodging a claim ”

Written on: 16/02/2017 by Yahir155 (1 review written)

For many years I had AXA annual travel insurance, never had any reasons to make a claim until last year. They are doing everything in their small print to avoid paying out for legitimate claims. Never again! They also had the cheek to send me a renewal format? Regards… Read Full Review

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★★☆☆☆

“Do not buy AXA travel insurance. ”

Written on: 10/02/2017 by AlaninPhoenix (1 review written)

We traveled to New Zealand and had the AXA Travel Insurance Gold policy. Our first flight from Phoenix to LA was delayed. Three hours before departure, we were notified our Delta flight would be delayed 2 hours and 10 minutes (actual delay was 2:46), which almost certainly would make us miss our LA connection to Auckland on New Zealand Air. We quickly booked on another flight on another airline and were able to make our NZ connection. The emergency flight cost us $538 (2 people). Had the… Read Full Review

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★☆☆☆☆

“Any excuse not to pay out”

Written on: 29/01/2017 by JillianHay (1 review written)

Travelling to Prague Fri to Sunday, a major incident on the motorway caused us to miss our flight, we couldn't get another flight to get us to Prague in time for us to fly home. Our claim is dismissed because we didn't eventually travel!!!! How ludicrous, the claim was under £500 but they won't even consider it. In any other business this would be considered a sham. Never used them before and probably won't again… Read Full Review

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★☆☆☆☆

“Very Bad Customer Service”

Written on: 15/12/2016 by wiDalton435 (1 review written)

Very Bad Customer Service Need to make a clam 10 August 2016 so call them up i got the run round i had to phone 5 times and then for them to not send out the right forms for me to fell out. they did not take in my complaint .of that had to call in many times and they did not they said over the phone i was cover and then said i need a dr. form for my dr. sing which he did and stamp then the Customer Service said i was lying over phone which i said i was not or dr. would not have it dr. sing the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 06/12/2016 by Guthriecu343 (1 review written)

I got a yearly policy, needed to make a claim, but contacting them in what ever Country they are based in is impossible, they do not get back to you DO NOT USE… Read Full Review

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★☆☆☆☆

“Incorrect Info Provided While Taking the Insurance...”

Written on: 06/12/2016 by RK_1702 (1 review written)

AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. Now since my trip really got cancelled, within 3 days of me taking the policy, I contacted AXA customer services and to my surprise, they now come up with some new excuses of not paying back even a penny! They say that they will refund ONLY if visa is refused, while if as an end… Read Full Review

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★☆☆☆☆

“Beware the cover of Missed Departures or Missed...”

Written on: 09/11/2016 by Elsie99 (1 review written)

Should you ever miss a flight connection or departure, you will ONLY be covered on the initial flight of your journey. So, if you embark on a round-the-world trip and miss a flight on your travels, AXA Travel Insurance cover states this: "We will pay you if you fail to arrive at the international departure point in time to board the schedule public transport on which you are booked to travel on the INITIAL international journey of the trip..." This means that after that first flight you took… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 06/11/2016 by Jase53 (1 review written)

Booked travel insurance for two holidays which we had to cancel. My husband was diagnosed with a serious medical condition. They did everything they could to make the process difficult. After sending report after report and giving them everything the asked for they denied our claim. You never spoke to the same person twice and the majority of the time they couldn't care less. Will never ever use this company again. They are a disgrace. You feel like they are making it so complicated that… Read Full Review

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★☆☆☆☆

“Long delays to get you home”

Written on: 19/09/2016 by Sandraw425 (1 review written)

I'm very disappointed with this company ! My case is being handled by a company in Mauritius so the English and communications skills are not good. They have taken too long to ask me for the required information they need from me, then say they have everything so you sit and wait...then they say they are waiting for documents from me. If they had informed me on Friday that they were still waiting to hear from my uk doctor, I would have phoned the doctor myself ! Now a weekend goes by and I am… Read Full Review

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★☆☆☆☆

“Axa car hire insurance rip-off”

Written on: 11/07/2016 by SteveRogers (1 review written)

I paid for damage refund insurance with Axa via Ryanair. I suffered a small amount of damage (not my fault) to a car I hired. Axa make it impossible for you to make a claim. There is no contact number for Axa on the documents apart from in Belgium and it is unobtainable. There is no contact on their website. They also require you to have an international bank account to pay you back. It's incredible that Axa are happy to suffer this sort of reputational damage… Read Full Review

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Peterskinner's Response to SteveRogers's Review

Written on: 15/07/2016

I was interested to read your experience with AXA concerning damage refund insurance for a hire car. We have recently returned from a holiday in Sardinia where I hired a car. I had arranged the hire prior to leaving the UK and took out excess damage insurance which turned out to be with AXA. When I returned the car to Hertz, the car rental company, they alleged there was a small scratch on the driver's door and charged my credit card for EU 168.
On return to the UK I submitted a claim to AXA and managed to track down a contact telephone number in Redhill, Surrey. After 3 weeks of hearing nothing from AXA I telephoned them only to fobbed off time and time again saying my claim was with the Claim handler and they would settle within 24 hours. Nothing happened. i made a formal complaint to AXA - still nothing.

I have reached the end of my tether so am submitting a claim through the Courts. This firm cannot be allowed to treat their customers in this manner.

15 July 2016

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★★★★★

“overjoyed holiday insurance”

Written on: 27/06/2016 by Chasep425 (1 review written)

My partner and myself were having a short little break in York. Due to sciatica we had to cancel a trip to Cuba heartbreaking! To cut a long story short we were with a Cheaper insurance which we had a very dissapointing response! when we tried to claim on this particular insurance they were very quick to wriggle out of paying (i was diagnosed with sciatica in the march but i wasn't insured until the may, even though we cancelled the holiday after we paid the insurance ) I Phoned my ultimate… Read Full Review

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★☆☆☆☆

“Terrible Company I Was Told Lies By Claim Line”

Written on: 21/06/2016 by adrianengland (1 review written)

I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day, spoke to another member of the AXA Claim… Read Full Review

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★☆☆☆☆

“Stuck in Japan”

Written on: 10/05/2016 by bobby25578 (1 review written)

My father was taken ill in Japan. He is still in hospital, with no support for my mother who is out there with him. It deteriorated rapidly, and both my brother and I had to fly out as an emergency to Japan leaving our families and jobs. Despite being here a week, and chasing them a day, we still are no further in getting my father home, who is better, and is fit to travel. All correspondence is done through a Spanish office in Barcelona, and incorrect information is requested all the time… Read Full Review

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★☆☆☆☆

“DO NOT BUY!”

Written on: 03/05/2016 by GunnarSalazar (1 review written)

Terrible customer service! I bought an insurance (€220) via their site but didn't receive certificate. After two e-mails to the customers service I received an auto reply telling me that they're having technical issue and they suggest to buy the insurance again if i'm travelling in the next 72hrs and they will refund the €220 paid earlier. Ofcourse I wasn't travelling in the next 72 hours. After 72 hours I sent them 6 e-mails in total but till now they didn't provide any feedback and I… Read Full Review

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★☆☆☆☆

“Hospital holiday nightmare”

Written on: 03/05/2016 by Susanlavill (1 review written)

Disgusting service suppose to offer 24/7 emergency cover.My father was taken to emergency a&e in Benidorm whilst on holiday (79) accompanied by my mom. Required emergency treatment. Axa have all documents and keep tequestin further info in the meantime my parents are stuck in Spain with no help what soever from the Company offering peace of mind what!!! 7 days tomoro and still no decision what the hell are they doin playing with peoples lives when their statement says so much more!!!… Read Full Review

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★☆☆☆☆

“This company claims to support all Schengen Visa, but...”

Written on: 24/03/2016 by Harrisjo190 (1 review written)

This company claims to support all Schengen Visa, but their policy is denied by Czech Embassy. Also, the customer service is bad, no reply to any of my inquiries. It is a shame that Google put its ads top of the page when search for "Schengen visa insurance", had it not been advertised by google, I wouldn't have bought from them… Read Full Review

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