Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★★★★☆

“Very helpful with medical difficulties abroad”

Written on: 05/02/2016 by 39McKay (1 review written)

My wife had a case of food poisoning, and I has a topical infection on separate trips. Very helpful call line, and paid up promptly. In my wife's case they paid the hospital directly, which was very efficient. I paid for my own treatment by credit card, as it was a fairly minor amount for out-patient treatment, I had to chase them up on return to UK, but dealt with my claim quickly from then… Read Full Review

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★★★★★

“Highly recommended”

Written on: 26/10/2015 by 5082 (1 review written)

Just back from Majorca my husband had an accident in the hotel which required surgery we didn't know until after surgery that the ambulance had taken us to a private hospital. I called the insurance which directed me to Barcelona centre there they conversed with me and the hospital within 24 hrs AXA called me to tell me claim all covered then they passed me over to repatriation team who then arranged 3 plane seats for my husband and 1 for myself, they sorted taxi to and from airport with… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE. PLEASE TRY TO AVOID AXA...”

Written on: 21/09/2015 by UK2015 (1 review written)

I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!!If you don't want to spend hours on the phone… Read Full Review

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Thomasgreen2015's Response to UK2015's Review

Written on: 24/09/2015

Had the same experience. On their "nice" homepage they say that they refund the insurance if visa is declined. Unfortunately our visa was declined, but when I try to contact the company by mail they don't replay (more than 1 month now). Looks like they had stolen my money. Don't know what to do....
I can't find any phoneno on their page. What is it?

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★☆☆☆☆

“AVOID. Not recognized insurance dealer”

Written on: 16/09/2015 by Fitchce468 (1 review written)

Took AXA insurance for car hire through hotels.com This insurance was not accepted and now they keep sending me documents in Italian (which I don't speak) and will not return my emails or other contacts. Avoid at all cost. And pass the message… Read Full Review

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★★★★☆

“Claim Process Slightly Painful Otherwise Great Service”

Written on: 21/08/2015

I have annual travel insurance with Axa through my Nat West Credit Card. I was forced to cancel the family summer holiday when I suffered a detached retina and was told not to fly. I was expecting the worst after reading some of the reviews here but, I have to say, I always had excellent and compassionate customer service Okay the claim forms and process are a little tortuous (I had to get two doctor's letters at a cost of £45!) and it has taken around 7 weeks for payment to come through but… Read Full Review

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★★★★★

“Simple and Superb Service”

Written on: 31/07/2015 by stadium1 (1 review written)

I recently had a medical problem whilst on holiday in Turkey which required hospital treatment. As usual this needed clearance from my insurer before they would start. After giving my insurance details the consultant rang the insurance, himself, in my presence, and everything was sorted within 5 minutes and treatment commenced. I was so impressed, thank You AXA, superb. My policy is with AXA through the Cooperative Bank… Read Full Review

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★☆☆☆☆

“After a car rental in Majorca I have tried to get in...”

Written on: 06/07/2015 by Thompa71 (1 review written)

After a car rental in Majorca I have tried to get in touch with Axa Travel Insurance 3 weeks ago; first via the claim site with correct codes and processes as instructed - no success. Then I emailed all info about my claim to them at give email address - no response. Then I called Holiday Autos from where I rented the car, asking them how such a well known company can work with a company like AXA, they asked me to send over everything to them, and that they would contact AXA. Still no… Read Full Review

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★★★★★

“Wonderful customer service”

Written on: 16/06/2015 by Lolaonthemove (1 review written)

We have traveled many times. We. Planned a very expensive cruise and took out insurance with AXA as my mm is 92 and I wanted to be able to come home if something happened to her. A week before the cruise I needed surgery. I contacted AXA, customer service was so caring. She emailed me the forms and told me to take my time getting them back. Recovery was much more important. I did get paperwork back which was very simple. 22 days later I received my check!!… Read Full Review

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★☆☆☆☆

“Assessment process”

Written on: 20/05/2015 by jean3 (1 review written)

The assessment process is flawed. I should have free insurance via Lloyds Bank. I am assessed annually by AXA. The message on their telephone states the conditions which are non-chargable. Under-active gland is once of these. I had a partial thyroidectomy in 1990 which renders the thyroid gland under-active. They charge me for this. The reason they give is the it because I have had an operation. They state that I had a goitre. This is not written on my medical file. This is their… Read Full Review

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★☆☆☆☆

“Emergency surgery but AXA says carry on and have a...”

Written on: 17/05/2015 by AXAScrewedMe (1 review written)

I am now 10 months in from our disaster of a holiday in the Dominican Republic that began the day we arrived. A non diagnosed urinary tract condition led to me bleed profusely and subsequently required emergency surgery and a 3 day stay in hospital, catheterised and on a drip. We had booked with Thomson's and taken out the most expensive travel insurance with AXA we had ever bought only to find when we needed help, we were on our own. AXA were informed of the need for the hospital admission but… Read Full Review

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★☆☆☆☆

“Refusing to pay after cancer diagnosis ”

Written on: 11/05/2015 by apShea10 (1 review written)

My uncle who is almost 70 booked a holiday with his wife and took out Axa insurance as offered by Thomas Cook. At the time of booking he was asked about pre existing conditions and disclosed he had been treated for cancer 8 years ago and had been in remission for the past 7 years. He was told that this didn't count as it was over 5 years ago. He also disclosed that my aunt, his wife suffers with high blood pressure and paid the extra amount required to cover her. Unfortunately a few weeks… Read Full Review

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★★★★★

“holiday insurance”

Written on: 07/04/2015 by Blackwell180 (1 review written)

Had to cancel a holiday to portugal due a family bereavement. . Claimed on my holiday insurance was reimbursed straight away. Was very pleased with way my claim was handled… Read Full Review

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★☆☆☆☆

“hung out to dry by axa travel insurance”

Written on: 30/03/2015 by leyton65 (1 review written)

1st learn by others mistakes dont use axa stay well away. In goa india had road crash partner was pilion. Seen hospital doctor got paper work to say not to fly for 2wks. Axa said they didnt believe us. Seen axas own doctor next day she said no flying 1wk review after wk. Axas actions after 2 doctors said we should not fly was to stop communicating with us añd hang us out to dry they just left us in india with no insurance.its still hard to accept the way we were treated. They used… Read Full Review

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Dangerousdaz's Response to leyton65's Review

Written on: 29/09/2015

HI, how did you get on with the financial ombudsman? I've had very recent problems with axa after a disastrous holiday on sharm el shiek and I cant get any communication from them at all and refuse to acknowledge all emails, cheers...

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Dangerousdaz's Response to leyton65's Review

Written on: 29/09/2015

HI, how did you get on with the financial ombudsman? I've had very recent problems with axa after a disastrous holiday on sharm el shiek and I cant get any communication from them at all and refuse to acknowledge all emails, cheers...

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★☆☆☆☆

“appalling service”

Written on: 24/03/2015 by IsaiRoberts129 (1 review written)

Would not like to waste anymore of my time just be warned of the awful service,total incompetents,find another insurer… Read Full Review

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★☆☆☆☆

“Lack of Cover”

Written on: 20/02/2015 by Olson447 (1 review written)

We travelled to Spain and when our travel companion and best friend's father took a stroke and the died we all had to come home. Not only due to the fact of what had happened and we all couldn't stay, but also for logistical reasons. Car at airport and 3 hour drive home etc. When we returned home AXA refused to compensate us all for the change of flight costs. They said that they could only refund two of us instead of the four of us due to the company wording. The man who died was not a… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 28/01/2015 by Byrons385 (1 review written)

The whole reason someone gets travel insurance is to cover themselves, but AXA are horrendous cannot believe a company pays for their employees to do such a bad job; I have been pushed around by 8 people so far and still no further forward. Financial Ombudsman now involved; written to AXA Chairman and Chief Executive to inform them of what their staff are working on..... nothing!!… Read Full Review

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★☆☆☆☆

“Take out travel insurance to protect yourself. NOT...”

Written on: 24/01/2015 by wwFitzgerald266 (1 review written)

Damaged my phone on holiday. Simple mistake dropped it. I have premium cover but AxA won't pay as they wanted a statement of truth. Sent it and they still want more. Not worth taking out travel insurance. Stuck with your home policy. Definitely won't buy any AxA priducts. Also staff really need training in customer service. Very rude and on the phone from making a claim to dealing with enquiries. Rant over… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 16/01/2015 by Jared312 (1 review written)

Avoid if possible. Misleading. Untrained and misinforming agents… Read Full Review

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★★★★★

“I actually had a really good experience with them”

Written on: 30/12/2014 by RM011 (1 review written)

I thought I'd share my positive experience given the many negative reviews here. I had a snowboarding accident in Switzerland Dec '13 after which I visited the local doctors before being referred to the hospital where I had an ultrasound and an X-ray. I wasn't allowed to fly or travel home because of my injury (pleural effusion). AXA sorted me out with a hotel for my extended stay and organised my flight home a week later with airport assistance and a taxi home from the airport. When I got home… Read Full Review

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Leyton65's Response to RM011's Review

Written on: 30/03/2015

You must be the ceo's twin .

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★☆☆☆☆

“Had to be threatened with lawsuit till AXA took action”

Written on: 29/11/2014 by Marisol172 (1 review written)

Was abroad when I accidentally broke my landlady's oven. AXA did nothing despite several calls and emails, not to mention their number provided constantly required you to call another number resulting in a maze which accomplished nothing. Eventually she threatened to sue me and it was only then that AXA decided to even file my claim. An absolute nightmare to deal with and do not recommend this insurer at all… Read Full Review

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