Axa Travel Insurance Reviews
Latest Reviews
★☆☆☆☆
Written on: 10/05/2012
“AXA/Lloyds TSB gold account travel insurance abandoned...”
When my daughter who lives in Western Australia had a baby by Caesarian my wife went out to be with her for four weeks I followed later to spend the last two weeks with them. When I arrived at my daughters home I collapsed and was rushed to hospital. I was found to have had a Subarachnoid Haemorrhage and was in a critical condition and not expected to live. Despite being in severe shock and distraught my wife contacted AXA who provided our travel insurance under the terms of our Lloyds TSB Gold...
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★☆☆☆☆
Written on: 25/04/2012
“LLOYDSTSB GOLD ACC TRAVEL INSURANCE”
On Dec 25th .. yes xmas day, on holiday in Mexico day 3 My Mum had a seizure - I had to administer CPR and Kiss of Life - local ER was 10 mins away so off we went in ambulance - but had to pay $400 for this as still not through to AXA helpline. In the next 2 hrs we ended up trying 17 diff LLoyds phone numbers of which only 1 was answering (India) who said we had to cll the no on the card - not answering and message was they were closed for Xmas and would not be open until Wednesday normal hrs tuesday...
Read full reviewGuest's response to LynnyC's Review
Written on: 07/05/2012
I also had a lloydstsb gold account. I had a near fatal stroke while enroute to Australia. AXA were worse than useless. Their only interest was cutting cost to themselves I had no help or support.
5Bagger's response to LynnyC's Review
Written on: 08/05/2012
After a stroke in abroad AXA had still not paid my ambulance bill after 6 months best of luck with your claim.
Their first priority appears to be to reduce their costs the customer comes last in my experiance.
★☆☆☆☆
Written on: 16/02/2012
“World wide ?”
I took out an expensive world wide insurance even though I was Only going to the Balkans, I was unlucky enough to miss my footing going up some steps in Skopje Macedonia, I fell on to a wall on my back and was taken to a hospital by friends, unable to walk I was in great pain, I contacted AXA through the British Embassy, the first thing I was asked was did I have an existing condition, stupid, I did not make a habit of falling on to walls, I was using my own phone the whole time, the Operative I...
Read full review5Bagger's response to Guest's Review
Written on: 08/05/2012
Re world wide cover.
When I was taken ill in Western Australia although there was an AXA office in Sydney, who took all the details from us, they later refused to handle our case and said we must deal with the Barcelona office in Spain where there is an 8 hour time difference so communication was near impossible. I ended up being stranded on for 3 months.
★☆☆☆☆
Written on: 22/08/2011
“Disgusting is the only word I can Use for Axa”
I have put we did not claim as its an on going thing and I have no idea whether we will be successful. We were involved in a coach crash in Turkey on 3rd August whilst on a day trip. We were rushed to hospital to be told I had broken my neck in two places, my husband had cuts grazes and whiplash etc but was treated as an out patient, my daughter had bruised ribs and a bashed up face. My daughter and I were admitted, which is where the problems started, Axa kept saying they would return out phone...
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★☆☆☆☆
Written on: 04/08/2011
“volcanic ash , yes on phone , no at home”
Got stuck in NZ due to volcanic ash,looked like missing international flight home, axa said a switch of flights to make connection was covered, claim rejected when paperwork filled in, just off hand referall to T & C s disgraceful AXA shameful poor customer service avoid at all cost...
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★★★★★
Written on: 02/06/2011
“Axa Travel Insurance Fantastic ”
We took out annual travel insurance and i was amazed what it covered. It covered the Ash cloud even though we recently had the eruption, they also covered us for my partners Apergers Syndrome and My asthma which many travel insurers would not touch and if they did cost around £300-£350, covered legal expenses and also some sport activities. All together it cost us with our medical condition £117.69 for a whole year it was amazing. They dont post out documents they send it via email or you can...
Read full reviewGuest's response to volturi77's Review
Written on: 30/08/2011
Thank you for your positive comment, as I am interested in the insurance. If you don't mind, will you tell me which plan of AXA you had, and the branch you contacted? Thank you. Azusa (Japan).
★★★★☆
Written on: 11/05/2011
“I thought I should write about our experience with...”
I thought I should write about our experience with Axa. My Dad fell ill in Turkey in March. By the time Mum called me and I had flown out he had been unconscious in ITU in a private hospital for 3 nights - the turkish docs said suspected recurrent tias, major stroke and associated pnuemonia. He looked awful, I couldnt communicate easily with the medical staff and I was worried he was going to die there. Axa had not been contacted until I arrived but within 4 days they had confirmed benefit for the...
Read full reviewGuest's response to Guest's Review
Written on: 23/06/2011
I had a similar experience 4 years ago when my husband died while we were on holiday in New Zealand. He had a stroke and was in hospital 3 weeks. My biggest problem was getting the doctor to sign that he had been fit to travel - they weren't arguing with the fact, but insisted it was confidential information! Once I got through that hoop AXA paid out everything I claimed. I had to provide receipts or evidence of everything spent but having done that they paid out without problems. I just wish the companies I later had to deal with in England re my husbands estate had been as helpful. That was a nightmare of red tape!
★☆☆☆☆
Written on: 04/05/2011
“Well everyone. My friends son' was killed in a car...”
Well everyone. My friends son' was killed in a car accident last year. A year later she received a call from AXA. She was told that AXA were prepared to cover repatriation but nothing else. Her son paid '400 for this travel Insurance. Their justification was 'because the driver of the vehicle was found to be over the limit, her son therefore put his own life in danger. He didn't know the person driving. Got into the front seat and wore his seatbelt and accepted a lift from a fellow country...
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★★★★★
Written on: 16/04/2011
“I CANT THANK AXA INSURANCE ENOUGH THEY WERE BRILLIANT...”
I CANT THANK AXA INSURANCE ENOUGH THEY WERE BRILLIANT WHEN IWAS TAKEN SERIOSLY ILL IN PORTUGAL XMAS EVE I WAS TAKEN TO A PRIVATE HOSPITAL WHERE I HAD AN EMERGENCY OPERATION ON XMAS EVE FIRST DAY OF MY HOLIDAY THEY KEPT IN TOUCH THE WHOLE TIME I WAS IN HOSPITAL WHEN I RECOVERED 2 WEEKS LATER IWAS RELEASED FROM HOSPITAL AND MY PARTNER AND I PUT IN A FIVE STAR HOTEL FOR 10 DAYS BEFORE I WAS ALLOWED TO FLY HOME THEY ARRANGED FLIGHTS HOME A TAXI TO THE AIRPORTA TAXI FOR MY PARTNER FROM THE PREVIOS HOTEL...
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★☆☆☆☆
Written on: 12/04/2011
“My Father in Law died yesterday on holiday in Costa...”
My Father in Law died yesterday on holiday in Costa Rica and AXA Travel Insurance (purchased through Lloyds/TSB Platinum Account)will not pay for my Mother in Law, who has to sort out repatriation of his body,to delay her return flight to the U.K. tomorrow. If he were still in a coma it would be covered!...
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Showing 1 - 10 of 65 Reviews
★☆☆☆☆
Written on: 05/04/2011
“I had my flight cancelled at Xmas back from the...”
I had my flight cancelled at Xmas back from the Canaries to Edinburgh. I took the next available flight offered by Ryanair to the UK which was Birmingham. AXA advised they don't cover cancelled flights. Whats the point of having travel insurance. Waste of money would never use again....
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★☆☆☆☆
Written on: 27/03/2011
“I bought a single travel insurance through Axa when...”
I bought a single travel insurance through Axa when travelling to France with Ryanair and the return flight was delayed through a Frnch air traffic controllers strike and had to book another flight back with BMI as yanair could offer me nothing for 5 days!! Cliamed on insurance for extral hotel night, food and travel cost including the extra flight. They made me constantly chase they weekly for nearly six months over the claim which was £470 in total and then when I got fed up and threatened...
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★☆☆☆☆
Written on: 11/02/2011
“Due to industrial action by spanish air traffic...”
Due to industrial action by spanish air traffic control at the beginning of December my parents flight to tenerife was cancelled and the next available flight was not for a further 72 hours - despite this being widely reported in the press at the time Axa are refusing to pay out unless, some two months later, my parents can prove that their flight was not resceduled to fly out in 12 hours. They will do anything they can to avoid paying what is a legitimate claim. This gets worse though, my parents,...
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★☆☆☆☆
Written on: 18/01/2011
“Our BA flight from Heathrow was cancelled on 19th Dec....”
Our BA flight from Heathrow was cancelled on 19th Dec. and we followed website advice on the day - i.e. not to come to airport unless we had a confirmed rebooking on an alternative flight. (Had 3 year old daughter with us and TV footage later showed passengers who had ignored this advice being turned away from Terminal buildings). After trying and failing to either speak to someone from BA or rebook on another flight via the internet, we phoned our insurers, AXA Travel Assistance, on the day regarding...
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★☆☆☆☆
Written on: 19/12/2010
“GOLD INSURANCE POLICY BROUGHT THOUGH FLEXICOVER ”
GOLD INSURANCE POLICY BROUGHT THOUGH FLEXICOVER TRVELLING AROUND AUSTRALIA AND EVERYTHING AS STOLEN FROM MY ROOM PASSPORT, WALLET, PHONE, LAPTOP, DIVE COMPUTER THE LOT WALKED OUT WITH MY BAG AND EVERY LAST CENT. AXA SAID NOT A PROBLEM THIS WILL BE SORTED WITHIN 5 DAYS THAT WAS 20TH NOVEMBER, ITS 19TH NOVEMBER NOW AND THEY SAY NO NOT PAYING ANTHING OUT BECAUSE I HAVE NO ORINGINAL RECEIPTS.......... ALSO CALIMS HAVE TO BE DONE IN THE POST SOME PEOPLE ON A 2 YEAR TRIP THIS INSURANCE COMPANY ARE USELESS...
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★☆☆☆☆
Written on: 18/12/2010
“after being rushed into hospital in tunisia for a...”
after being rushed into hospital in tunisia for a major operation axa,s treatment of my wife and my 6 year old grandaughter was disgusting, she received no help and no communication from axa what so ever, they would not pay the hospital bill for 14 days which kept us there for 4 days longer then i needed to be there, she had to rely on thomas cooks main office in tunisia to sort everything out. after eventully returning home axa is now trying to get out of paying the hotel bill for the time my wife...
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★☆☆☆☆
Written on: 02/12/2010
“axa find any loophole they can to get out of paying...”
axa find any loophole they can to get out of paying insurance claims. read the small print!!!!!!!!!!!!!!!!!!!!!!!!!! - even what is not there!!...
Read full review5Bagger's response to Guest's Review
Written on: 08/05/2012
My experience exactly any excuse not to pay
★☆☆☆☆
Written on: 08/11/2010
“I bought a Gold Insurance from Flexicover underwritten...”
I bought a Gold Insurance from Flexicover underwritten by AXA. I was stranded for 17 days in Taiwan as flight was canceled due to the volcanic ash problem in mid-April. After 6 months waiting for a reply to my claim I received this from AXA: "We recognise the stress our customers may have faced as a result of the Volcanic Ash, however, we regret to advise that we are unable to consider your claim for your abandoned holiday as the Volcanic Ash is not considered to be adverse weather. We suggest...
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★☆☆☆☆
Written on: 25/10/2010
“AXE AXA !!!!! PLEASE DO NOT DEAL WITH THIS CO - IT...”
AXE AXA !!!!! PLEASE DO NOT DEAL WITH THIS CO - IT TOOK FROM A MONDAY NIGHT WHEN MY MUM WAS ADMITTED INTO A "PRIVATE" HOSPITAL IN MAJORCA UNTIL THE FRIDAY MORNING TO DECIDE THEY WOULDNT PAY THE BILL - THIS RESULTED IN A '8500 BILL - SHE IS 73 AND THIS IN ITSELF NEARLY KILLED HER WITH THE SHOCK . I WAS PHONING AND BEING KEPT ONLINE FOR AGES AND RUN UP A PHONE BILL OF £60 IN ONE DAY ,AND THEY DRAGGED UP A PRE EXISTING CONDITION WE HAD PREVIOUSLY REPORTED - NO ONE RINGS YOU BACK, THEY COVER NOTHING...
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★★★★★
Written on: 25/10/2010
“ I recently had to return from a planned three week...”
I recently had to return from a planned three week trip abroad after just a few days due to a sudden death back in the U.K. This involved purchasing quite expensive return flights at very short notice. AXA have been super. All the information was sent through as requested with the relevant documentation and payment was received within a few weeks. They even refunded the car parking fees. Excellent service which I can not fault. Highly recommend...
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Showing 11 - 20 of 65 Reviews
★☆☆☆☆
Written on: 06/08/2010
“We went to spain recently and purchased trvel...”
We went to spain recently and purchased trvel insurance through Ryan Air web site, thought it was a good policy that covered everything but sadly it was not, I just wish I had read these reviews first. Whilst on holiday my partners wallet was stolen '700 cash, credit/ debit etc, we made a claim on our return and within a day received a claim form, completed this fully and provided all the details requested, got a response recently and they are refusing to pay as Special Exclusions Applicable To...
Read full reviewPaul036's response to Guest's Review
Written on: 23/08/2010
I found this review very helpful because...it exposes Axa for what they are. I have opened a complaint against them with the Financial Ombundsman and suggest anyone here does so as well. They need to be thrown out of this market.
★☆☆☆☆
Written on: 02/08/2010
“Absolutely appalling company to deal with, despite...”
Absolutely appalling company to deal with, despite premium insurance we were told 2 weeks after hospital treatment for a fractured collar bone that the claim was declined, even though we, and the hospital, were led to believe the claim would be met - this episode resulted in us inuring a £1100 bill. Used their complaints procedure and received a very carefully worded letter and apologies which actually didn't address the points made and was misleading. Passing the compliant onto the insurance...
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★☆☆☆☆
Written on: 17/06/2010
“I broke my leg in a surfing accident whilst on a...”
I broke my leg in a surfing accident whilst on a week's holiday in Portugal. I live in Ireland but insurance co has a UK no and all calls are directed to a call centre in Barcelona where the ability to speak fluent English does not seem to be mandatory. I was first told I was not insured for surfing as I did not declare this under "dangerous activity". I checked policy beforehand where it clearly states I was (standard cover clearly states I'm covered for 14 days continuously) A lot of phone calls...
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★☆☆☆☆
Written on: 11/06/2010
“Because of volcanic activity, we were stuck for 4...”
Because of volcanic activity, we were stuck for 4 days. We tried to claim under the delayed departure section. We have been told it is a "Geological Phenomenon". This is not a listed event, so we are not covered. Our policy was Traveller Gold with Thomas Cook. This policy has a defaqto 5* rating. What is the point of Travel Insurance. Their so called 5* policies are just legalised theft. We will be avoiding any policy underwritten by AXA, I suggest you do to....
Read full reviewJnc's response to Guest's Review
Written on: 08/11/2010
I found this review very helpful because...I have had the same problem with AXA InTravel Insurance bought through FLEXICOVER.
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<br/>I was stuck in Taiwan for 17 day. I claimed for the hotel and food for my enforced stay. After 6 months I received this email: " We recognise the stress our customers may have faced as a result of the Volcanic Ash, however, we regret to advise that we are unable to consider your claim for your abandoned holiday as the Volcanic Ash is not considered to be adverse weather. We suggest that you contact your airline or tour operator to obtain a refund."
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<br/>What is the point of an insurance if it does not cover you after receiving your hard earned cash.
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<br/>I will avoid using Flexicover and not recommend it to any of my friends, family..etc...
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★☆☆☆☆
Written on: 09/06/2010
“Rubbish - like many other people, I have been let down...”
Rubbish - like many other people, I have been let down by Axa (via Multitrip.com). PLEASE DO NOT USE THIS COMPANY either directly or as underwriter. They are complete faceless charlatens. I have emailed Which as amazingly they had Multitrip as #2 in the top annual insurers. The truth is these companies are not insurers, they are premium collectors. I will not be insuring with them again. If I could have given a negative number, I would have. Oh, its not over BTW. I will have my day in court...
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★☆☆☆☆
Written on: 05/06/2010
“Made a claim under volcanic dust flight...”
Made a claim under volcanic dust flight cancellation.Claim refused as we did not cancel the flight - we could not as Belfast airport was closed and Easyjet systems were down. Has anyone made an official complaint to AXA or the Ombudsman?How did you fare? Disgraceful - AXA logo is "redefining service". Laughable as their is no service...
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★☆☆☆☆
Written on: 24/05/2010
“Rubbish - squirming out of paying up due to a...”
Rubbish - squirming out of paying up due to a techhnicality and small print - avoid like the plague and collectively put these premium only collecting organisations out of business!...
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★☆☆☆☆
Written on: 22/05/2010
“We have AXA travel insurance through my husband's bank...”
We have AXA travel insurance through my husband's bank account and had to use it for the first time whilst on honeymoon in South Africa. Our luggage got lost in transfer and we had to call AXA to make a claim. We had to wait for over an hour on the phone and ended up talking to someone who basically took a message and had no idea about cover levels or in fact anything to do with the policy. What a waste of time and effort especially whilst on honeymoon!! This was on a sunday and the claim line is...
Read full reviewShareyourstories's response to Guest's Review
Written on: 31/10/2010
Actually, the emergency medical line is 24/7... if it's for emergency medical treatment, then you can get help... you wouldn't buy a burger from a jewellers would you?
★☆☆☆☆
Written on: 20/05/2010
“Worst Customer Experience EVER - DO NOT USE AXA. In...”
Worst Customer Experience EVER - DO NOT USE AXA. In hospital in Turkey with kidney stones after 2 days and speaking to at least 20 people still in the hospital as they would not send the cover note to the hospital to say they will pay. It takes them 9 hours to send and receive a fax and they do not care about you stranded like a fool and smiling to the hospital staff in Turkey while wasting 100s ££ talking to these amateurs. CANT BELIEVE LLOYDS ARE WITH THEM - MY PREMIER ACCOUNT WILL...
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★☆☆☆☆
Written on: 13/05/2010
“Just returned from a 2 week holiday in Mexico,...”
Just returned from a 2 week holiday in Mexico, unfortunatley my wife took ill with food poisoining which resulted in us seekinjg medical advice from the local doctor which ended up with her being taken to hospital, whilst in hospital my wife was told by the hospital doctor that she needed to stay overnight. I contacted AXA who assured me there would be no problem, the hospital would not release my wife until they received a letter of authority from AXA which they eventually sent. The day after she...
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Showing 21 - 30 of 65 Reviews
★☆☆☆☆
Written on: 08/05/2010
“Stuck in Europe for 5 days longer than planned. Axa...”
Stuck in Europe for 5 days longer than planned. Axa rejected an initial claim outright, made the very day we got home.(21st April) Immediately made a complaint to their chief Executive's office. Response in writing on 6th May - 'I regret to advise that there is no section of the policy that will provide cover for the additional expenses you incurred whilst waiting for your return to the UK' Have sent official forms to Financial Ombudsman. Suggest anyone else in the same position does this ? ...
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★☆☆☆☆
Written on: 04/05/2010
“Was hospitalised last October and unable to go on...”
Was hospitalised last October and unable to go on holiday under doctors orders. Put claim into AXA (through Lloyds TSB account) and that was at the beginning of January, their response time has been extremely poor and they've messed me around so much since. Had a phone call to tell me they were settling the claim, excellent news, only they credited the wrong amount to my bank, took a week to admit they made an error and wanted it back. spent hour on phone to be told if i didnt send it back they...
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★☆☆☆☆
Written on: 04/05/2010
“Does not cover for vocanic ash cloud. Spent fortune...”
Does not cover for vocanic ash cloud. Spent fortune getting home from Thailand. Lugguage was stolen, but AXA would not pay either as we didn't report straight away and how could we? We were on the last plane to Munich before Germany shut down. The airport was dark and nobody there to report lost bag. Also had to fight to get on the bus. No euro, nowhere to charge phone. Only thai baht and the credit card. Called as soon as we get home. They are not interested. What is the point of travel insurance...
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★☆☆☆☆
Written on: 30/04/2010
“I bought a premium priced policy with multitrip.com...”
I bought a premium priced policy with multitrip.com who is underwritten by AXA. Five of us stranded for 8 days in USA ,airline delayed/canelled our flight for 99hrs but provided us with flights but nothing else, not covered by any EU laws. £2000 later we are home and AXA SAY NO .. . Very dissapointing... Flight cancellation is classified as an extra which I had not purchased and they wont payout on delayed as it was an act of god and volcanic ash was not listed as a cause under catastrophe!!...
Read full reviewCycleman's response to Guest's Review
Written on: 16/01/2011
I found this review very helpful because...I was seriously looking at Multitrip given Which? good review fairly recently. Am trying to be objective but given 1 positive review and MANY more negative (to put mildly)comments above am now very much in doubt! My wife is travelling to a relative in Philippines, via 3 days in Hong Kong, in July for 3 weeks independently. Not a cheap trip. Never done this before. Guess will have to plough through other Which? recommendations etc so if anyone has any other comments/companies worth looking at as well tia...
★☆☆☆☆
Written on: 30/04/2010
“Hi ”
Hi Used this insurer via the AA for my kids trip of a lifetime. We were delayed 1 week in America due to the ash cloud from the volcano. Mine / my wifes policy have accepted the claim. AXA have not If this is their attitude I will avoid like the plague and at the same time advise other prospective clients to do the same. Will also think twice about the AA advice regarding insurers! This policy was also extremely expensive when compared to our annual insurance!...
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★☆☆☆☆
Written on: 29/04/2010
“Was going to Thailand for 2 months. Insurance with AXA...”
Was going to Thailand for 2 months. Insurance with AXA via Lloyds TSB. Phoned them and said I was going to Samui. A long way from the troubles in Bangkok. They said I would not be covered for ANYTHING. Not even if I tripped and broke my ankle. Also they said they would not compensate me for anything. So . . . Nothing for Volcano Cancellation. Nothing for Political unrest. Nothing for health. Nothing for cancellation. So what exactly am I insured for. A COMPLETE WASTE OF MONEY. Because of...
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★☆☆☆☆
Written on: 28/04/2010
“AXA are just highway robbers, they have flatly refused...”
AXA are just highway robbers, they have flatly refused to pay a single penny despite my taking their flagship cover for a family of 4. They even refused to cover the kennel costs which were incurred despite that being part of the policy. I have a good mind to complain to ombudsman...
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★☆☆☆☆
Written on: 27/04/2010
“After our travel insurance experience with Axa, me and...”
After our travel insurance experience with Axa, me and my wife will be closing our bank accounts with Lloyd TSB. Axa bargained with hospital over our medical bills, leaving us stranded for hours without any regards to the ill....
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★☆☆☆☆
Written on: 26/04/2010
“Volcano victim. We were stranded in Barcelona for...”
Volcano victim. We were stranded in Barcelona for three nights eventually getting back to Leeds/Bradford via coach and ferry - all credit to Jet2.com. I have tried all ways to get some response from AXA - even a 55 minute wait on the phone without success. From what I read I don't hold out much hope. I will avoid AXA like the plague in future....
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★☆☆☆☆
Written on: 26/04/2010
“Have spent £600 for the two of us to get back from...”
Have spent £600 for the two of us to get back from Southern Poland via train to Berlin, train to Brugge and North Sea Ferries. We stayed in hostels to keep costs down. I never imagined that we would not be covered. What is the point of travel insurance? I've paid out for annual insurance year on year without claiming assuming that I would be covered in circumstances like this. I think that the whole thing is appalling....
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Showing 31 - 40 of 65 Reviews
★☆☆☆☆
Written on: 26/04/2010
“Are you think of getting Travel insurance Then don't...”
Are you think of getting Travel insurance Then don't use MULTITRIP.COM As I was stuck in the States during the Volcano incident and when I got back I was told that I was entitled to claim back absolutely nothing. the are in Cahoots with AXA insurance so I wil use neither MULTITRIP.COM nor AXA for anything every again ......Bast*ards So you need travel insurance untill you need to claim and they will pay Jack I give one star as I cant give none...
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★☆☆☆☆
Written on: 22/04/2010
“What a complete waste of money. My holiday was...”
What a complete waste of money. My holiday was cancelled so I phoned AXA and a supercillious 16 year old told me that my claim would not be covered because it was a Natural Disaster. Interestingly my sister was insured by the Post Office (Fortis) who covered the policy as adverse weather conditions and she will get a full pay-out. The moral of this story is that AXA are robbers in suits and in future book your Travel Insurance through the Post Office. ...
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★☆☆☆☆
Written on: 21/04/2010
“We have just returned from Southern Spain via a coach...”
We have just returned from Southern Spain via a coach with 50 other Brits. We had to hire the coach and 3 drivers ourselves otherwise we would not of got home until next Tuesday (earliest available flight). It cost my family £700 on top of our holiday bill + much more in car hire, extra food and drink and other expenses. I rang AXA insurance to try and make a claim and was told that our insurance policy was not valid as it was a natural disaster. What a bloody liberty, what is the point of...
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★☆☆☆☆
Written on: 20/04/2010
“I have the misfortune to be insured with Lloyds TSB...”
I have the misfortune to be insured with Lloyds TSB under their Platinum Insurance policy with AXA. No chance of any claim under their policy for our cancelled holiday. Because it's not a package - although the flight is refunded - nothing for the hotels and car hire. Worst was that staff on their telephone helpline appeared to be smug and quite pleased about saying 'well it's an act of nature and that isn't covered. I'll be switching my bank account and savings accounts to another bank!...
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★☆☆☆☆
Written on: 19/04/2010
“The most important thing that i have learned from the...”
The most important thing that i have learned from the Volcano holiday disruption is this. Never use AXA Insurance again. Because disruption from Volcanic Dust was not specified in the small print on the policy my holiday cancellation claim was invalid....
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★☆☆☆☆
Written on: 18/04/2010
“STAY AWAY from any insurance company (ex: THOMAS COOK)...”
STAY AWAY from any insurance company (ex: THOMAS COOK) that uses this company for assistance. I had the misfortune of using this assistance company while I was in Turkey last year. I had to spend a night in clinic for gastro related problem. Axa UK was notified by the doctor. The next day, I couldnt be discharged because apparently axa was bargaining with the clinic over my medical bill as if this was grand bazaar. Although the medical bill was very low and the care was excellent, Axa, somehow...
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★☆☆☆☆
Written on: 17/04/2010
“AXA is the worst insurance ever!!! NEVER buy it!!!...”
AXA is the worst insurance ever!!! NEVER buy it!!! NEVER!!!!! they will never pay for anything!!!!! they will tell you that this is not covered and then magically this is not covered either and basically everything you thought IS covered turns out not to be covered!!! The insurance policy changes depending on whether today they think they want to pay for this particular claim or not!! Absolutely pathetic and appauling service and totally incompetent stuff Thanks...
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★☆☆☆☆
Written on: 05/03/2010
“Single trip couple policy to the USA ”
Single trip couple policy to the USA Advantages: None Disadvantages: accident happened on the 7th sept 09, AXA did not pay medical bills until 28th Jan 2010! we booked insurance with endsleigh but as we were flying to the USA we were covered by AXA. On the 2nd day of the holiday (7th September 2009) I dislocated my knee. AXA were very helpful when it happened and they assured us the medical fees would be sorted asap. On returning home, We received bills and letters from the Emergency room...
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★☆☆☆☆
Written on: 31/01/2010
“We cancelled a holiday 2 days before due to leave as...”
We cancelled a holiday 2 days before due to leave as my wife needed a surprise operation. The claim was for over £4000. The problem was severe pain and a bloodtest that indicated liver malfunction. On the medical section on the claim form our doctor saidmy wife had attended casualty over a year earlier with chest pains which was diagnosed as indesgestion. AXA refused to pay out saying that my wife had a pre condition related to the reason for the claim. Our dotor wrote and informed them that...
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★☆☆☆☆
Written on: 27/01/2010
“AXA, AXA, AXA! The very name sends a shiver down my...”
AXA, AXA, AXA! The very name sends a shiver down my spine, even though my claim with them was several years ago. It was self organised trip, where I was mugged getting into Madrid, taking my money, cards and driving license. One simple incident you would think? Oh no, AXA chose to apply several excesses and completely refused to acknowledge their booking terms relating to consequential losses. Apparently, having your driving licence nicked doesn't mean you can't use your pre-booked car-hire. Seriously,...
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