Axa Travel Insurance Reviews
Latest Reviews
★☆☆☆☆
“Dreadful Service from AXA”
Written on: 22/05/2013 by SusanRichmond
My bag was snatched in Lisbon in November 2012 AXA have still not settled my claim 22 May 2013. Whenever I phone up they always claim there is an outstanding question that I have not answered. (like what exact date did I buy my lipstick!). I then give them the answer and they assure me my claim will be resolved in 5 working days but it never is. I would strongly recommend that you never take out any insurance with this company. They will try everything in the book to get out of making a... (read more)
★☆☆☆☆
“No payout - after 4 weeks”
Written on: 21/05/2013
Had to go to the doctor in Spain and the bill was under 100 Euros. Claim form arrived and stated they try to deal with the claim within 5 working days. I thought the claim would be straight forward, easy and quick. Nothing of the kind. They try to get their customers with "good deals" on the internet but the service (payout)seems to be terrible. 4 weeks later I have heard anything from this claim, not even a notice by post that they are behind with claims. I am very sorry about the people... (read more)
★★☆☆☆
“Very hard to recommend”
Written on: 03/05/2013
We took insurance through our Lloyds bank gold card and paid extra because our trip was to be longer than one month. After 3 weeks and whilst in Australia with our daughter we were told that my mother had had a stroke, was in hospital in UK and not expected to survive. I contacted Axa to activate the insurance process, this took over 30 minutes and involved speaking with someone and giving them all our contact details, bank account details etc. A very frustrating 30 minutes. Back in UK we... (read more)
★☆☆☆☆
“ABSOLUTELY DISGUSTED!!!”
Written on: 02/05/2013 by JaneD42 (1 review written)
After 6 months, Axa are still asking for paperwork that we provided to them last October, and numerous lengthy conversations with call handlers explaining this have been a waste of time. Promises of a call back from a Supervisor have never materialised and I shudder to think how many times we have rung and had a different scenario told to us. The whole nightmare began when I used my Natwest Blackcard to pay hospital bills whilst on holiday in America, knowing that Axa Insurance would... (read more)
★☆☆☆☆
“Thinking of using AXA Insurance... DON'T”
Written on: 21/03/2013 by unhappy3232
My Partner and I were unable to travel due to the death of his Father. 2 months later and after the 3rd time of sending our details we are no further forward. Each time we are getting the responce our forms have not been received. Even though the second attempt was via email and i received a call to say our claim had been processed!!!! Avoid like the plauge they are not helpfull. (read more)
Axacustomerservices's Response to unhappy3232's Review
Written on: 09/04/2013
Hi there, apologies for the delay in picking this up. We would like to look into this as a matter of urgency. If you would, please send an email to pressoffice.ins@axainsurance.com, quoting your policy/claim numbers and all relevant details so that we may investigate this further. We will get back to you as soon as possible. Thanks. AXA Customer Services Team
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★☆☆☆☆
“You'll need a team of lawyers to get through their traps!”
Written on: 25/02/2013 by MissUnhappyWithLloyds (3 reviews written)
"Online Check-ins can void your travel insurance" I had a Platinum account with Lloyds, which gave me travel insurance through AXA. They have tried EVERYTHING to get out of paying. They've rejected my claim where I missed my flight after a security staff strike meant people couldn't get through to the gates. After 10 months of back and forth, (they wait weeks inbetween asking for documents - they don't just give you a complete list, they kept asking for them in bits until they find... (read more)
★☆☆☆☆
“NEVER GO NEAR AXA (M&S) TRAVEL INSURANCE”
Written on: 21/02/2013
We are in Singapore and are being messed about by AXA M&S Travel Insurance. After my wife was taken ill, they left me no option but to pay $8600 up front to get my wife into treatment. It took them THREE DAYS to confirm medical cover. They don't call back when promised and calls are often dropped. I have suffered a great deal of stress as a result of this. We have now heard nothing from them for 24 hours. (read more)
★☆☆☆☆
“NEVER, EVER GO WITH AXA!”
Written on: 18/01/2013 by dandan_89
Never take out axa travel insurance, they are con artists. We went on holiday in august and my girfriend had to have a life saving operation. We made a claim whilst over there and when we got back rang and chased it up, we kept getting bills and bills and bills from the hospital over in america for $39000, so we kept calling the insurance who were trying to fob us off and told us to get proof it wasn't a pre existing medical condition! Axa never rang us or emailed us to update us on what was... (read more)
Sj2010's Response to dandan_89's Review
Written on: 20/02/2013
I am so sorry to hear dreadful news, I took a policy out with Asda Travel Insurance underwritten by ACE Insurance, My right side of my back collapsed and required urgent surery, the hospital took all our money and discharged me until my Insurance would pay out....We had no money, I had 2 dependants every time I moved I screamed I had no pain relief, the nerve had crushed my main S1 nerve in my leg, so I couldnt walk to this day I don't know how I got home, I underwent 11 hours of surgery but it was to late to save my main nerve my bowel, bladder and leg will never work again, it feels like constant electric shocks, my condition is called Cauda Equina Syndrome, I have never had a problem with my back, it is so bad to think they can take your money and get away with it,,,,I really hope they pay out you and your girlfriend should be feeling the pressure can you get a solicitor under a no win no fee??
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★☆☆☆☆
“PLEASE PLEASE PLEASE DON'T EVER BUY AXA TRAVEL INSURANCE”
Written on: 16/01/2013 by MattBr01 (1 review written)
Our world was turned upside down this year when our 6 year old son was diagnosed with Leukemia whilst in Portugal. We have annual travel insurance with Axa and although we were devastated - at least we had some comfort that our hospital bills and other costs would be covered. Well that's what we thought! But I can honestly say that every step of the way, AXA have only added to our despair and anxiety. They still haven't settled the hospitals bills (nearly 6 months on), they refused to... (read more)
★☆☆☆☆
“Misleading”
Written on: 17/12/2012 by KGD59
As a private banking customer, one of the benefits is insurance through AXA. In July of this year whilst travelling to Barbados, I had reason to make a claim. In fairness AXA appeared to be dealing with it fairly promptly, I was issued a claim number within the first two weeks, this was followed up with a phone call in August, confirming my claim was being dealt with. October 3rd I received another phone call stating that I could expect payment via bacs in the next week or so. It is now 17th... (read more)
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Showing 1 - 10 of 86 Reviews
★☆☆☆☆
“do not purchase axa travel insurance”
Written on: 10/12/2012
i purchased axa travel insurance through thomsons was told that i needed to give medical conditions no problem for over 5 years i have had the same conditions and never had to pay any extra. so i rang axa. They want over £40.00 for my conditions that no other insurer had ever charged what a rip off (read more)
★☆☆☆☆
“Fraudulent and Misleading Travel Insurance ”
Written on: 18/11/2012 by victim_of_axa
I bought a Travel Insurance policy from AXA to support my Schengen visa application from axa-schengen.com. The website makes talls claims that its insurance policy meets all conditions for getting the Schengen visa . Here's a snippet from the website 'AXA Assistance has developed the AXA Schengen insurance policy. This is a travel insurance policy that meets all the requirements of the decision of the Council of the European Union for obtaining a Schengen visa.'. However, at the visa... (read more)
★☆☆☆☆
“EMERGENCY ASSISTANCE - WHAT ASSISTANCE?”
Written on: 30/10/2012
No assistance given despite several phone calls while on holiday. I had to arrange everything myself and then on return to uk claim refused as i did not follow procedure. (read more)
Kim232's Comment
Written on: 04/11/2012
Hello every one, i just want to share a few testimony about how my marriage got saved by agbalaxy@gmail.com . I had a fight with my husband and he got mad at me and decided to bring in another woman, i know i did wrong and was scared of loosing him, when he brought in another woman to the house, i thought i have lost him already and that was when i had to use agbalaxy@gmail.com spell and i was amazed the way the spell turned the table around and made my husband start chasing me and want to be with me again. am so happy now that my husband is back to me and me alone........Kim
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★☆☆☆☆
“Still waiting”
Written on: 09/10/2012 by Susiesu (1 review written)
My father in law was covered by his insurance AXA through his bank account. We took him on cruise in June. While on the ship he had a sizure and ended up in a Solvina hospital. We paid in full for all his treatment, yep you guessed it we are still waiting for AXA to pay us back. We had an letter last week saying that our claim has been made in full. I checked the bank account, and surspise, surprise it has not. I have been contacting the complaints team every day since they said the money... (read more)
Crapserviceaxa's Response to Susiesu's Review
Written on: 21/10/2012
Similar problem here they just give you the run around and say they will get back to you by email or phone and never do. Seems like their policy is to say they will pay your claim and then not pay and string you on until you give up. Some business model - must be working for them though. Wonder if they actually do pay in money to anyone?
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Susiesu's reply to Crapserviceaxa's Comment
Written on: 23/10/2012
How can a company act this way is beyond me.
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Susiesu's Response to Susiesu's Review
Written on: 23/10/2012
Yep still waiting........... They have not replied to my daily emails, plus no sign of any monies owes.
I think that I will now take this further.
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★☆☆☆☆
“AWUL INSURANCE - THEY WON'T PAY OUT!”
Written on: 26/09/2012
Axa were just awful handling my travel insurance claim. I was wrongly advised to cancel my holiday as I would be covered by them for redundancy. It took them 4 months to handle the claim and in the end I was told I had not been employed for long enough. NOBODY THOUGHT TO ASK ME THIS BEFORE TELLING ME TO CANCEL MY HOLIDAY!! Needless to say i lost all my money and put in a complaint, which took 8 weeks for them to handle, just for them to do everything they could to not own up to their... (read more)
Jandpwinter's Comment
Written on: 30/09/2012
Sorry to hear about your experience. I have had the best service from Axa Travel Insurance Claims Dept. They handled my claim very quickly with the least bit of fuss. Can't fault them one bit. Only thing I can say is a BIG thank you to them
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★☆☆☆☆
“Dont purchase AXA Insurance”
Written on: 14/07/2012
I am still waiting adjudication of a holiday insurance claim by AXA Insurance. Their communications are terrible. Initially I appeared to be allocated a claims officer. She has now left the company. I just got returned email from her address. I then had to contact a general email address. And only got computer generated replies. I had to leave telephone messages at a switchboard for someone to call me back. You can never speak directly with a claims office. When I did speak to someone they... (read more)
★☆☆☆☆
“AXA ineptitude in action”
Written on: 11/07/2012 by MADSKYE13 (1 review written)
In January 2012 my sister-in-law booked a holiday, including insurance, to Gran Canaria to celebrate my wife’s 50th birthday. We arrived in our suite on Saturday 5th of May healthy, happy, excited and proceeded to enjoy our holiday and day trips. On Wednesday 9th May in the morning my wife said that she thought she had a cold coming.Her condition deteriorated as the day wore on.By the evening her condition had worsened, and she was coughing so much that she had been sick, I monitored her... (read more)
★☆☆☆☆
“axa robbers”
Written on: 06/07/2012 by cc1963
when i was in malaga this year, on the way to the airport my wife was taken ill and rushed to hospital. i contacted axa straight away and let them know. we were discharged the next day and told fit to fly. we contacted axa and were told that they needed records from home. i then had to pay to get out of the hospital and pay for flights home. i am out of pocket by £3000.00 and after 7 weeks of ringing and getting fobbed off and the phone being put down on me i am now farther forward than... (read more)
★☆☆☆☆
“i am fighting 4 want is rightly mine”
Written on: 22/06/2012 by jimmy61
had booked my hoilday with thompson so axa was insurance they insisted on this hoilday cost 2 thousand pounds of which it took 5 months of saving it was for 25th anniversary i declared i had arthritis and one day before we were due 2 travel cases all packed really lookig forward 2 our med cruise my gp rang and told me he advised me not 2 travel as they had found fluid in my lungs and my heart was inlarged they said my heart could cease up but cutting a long story short doctor and consultant... (read more)
★☆☆☆☆
“'AXA' wields its axe”
Written on: 09/06/2012 by Bribel (2 reviews written)
Reading so many negative reviews by disappointed and hurt customers of 'AXA', has prompted me to add mine. This is the story. My wife and I (77 and 78 years old respectively) travelled to Florida to visit our son and his family in February of this year. Unfortunately, after only a few days, I contracted acute pneumonia, coupled with a temperature of 103.9 degrees F and a bacterial infection of an unknown strain. Of course I was immediately hospitalised for treatment in the USA. With... (read more)
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Showing 11 - 20 of 86 Reviews
★☆☆☆☆
“what a joke!”
Written on: 06/06/2012 by viperdog
HAD PASSPORT STOLEN AND ENDED UP STUCK OVERSEAS RESULTING IN A BILL OF £700. AFTER A LONG WAIT PRESUMABLY TO FIND OUT HOW MUCH THEY COULD ACTUALLY GET OUT OF I RECIVED A CHEQUE FOR £74!!? NO WONDER I WASNT SURPRISED TO FIND LOWEST RATINGS ON HERE. WELL HERES ANOTHER EVERYONE. (read more)
★☆☆☆☆
“AXA/Lloyds TSB gold account travel insurance abandoned...”
Written on: 10/05/2012 by 5bagger (2 reviews written)
When my daughter who lives in Western Australia had a baby by Caesarian my wife went out to be with her for four weeks I followed later to spend the last two weeks with them. When I arrived at my daughters home I collapsed and was rushed to hospital. I was found to have had a Subarachnoid Haemorrhage and was in a critical condition and not expected to live. Despite being in severe shock and distraught my wife contacted AXA who provided our travel insurance under the terms of our Lloyds TSB... (read more)
Kim232's Response to 5bagger's Review
Written on: 04/11/2012
Hello every one, i just want to share a few testimony about how my marriage got saved by agbalaxy@gmail.com . I had a fight with my husband and he got mad at me and decided to bring in another woman, i know i did wrong and was scared of loosing him, when he brought in another woman to the house, i thought i have lost him already and that was when i had to use agbalaxy@gmail.com spell and i was amazed the way the spell turned the table around and made my husband start chasing me and want to be with me again. am so happy now that my husband is back to me and me alone........Kim
Reply to this comment
★☆☆☆☆
“LLOYDSTSB GOLD ACC TRAVEL INSURANCE”
Written on: 25/04/2012 by LynnyC (1 review written)
On Dec 25th .. yes xmas day, on holiday in Mexico day 3 My Mum had a seizure - I had to administer CPR and Kiss of Life - local ER was 10 mins away so off we went in ambulance - but had to pay $400 for this as still not through to AXA helpline. In the next 2 hrs we ended up trying 17 diff LLoyds phone numbers of which only 1 was answering (India) who said we had to cll the no on the card - not answering and message was they were closed for Xmas and would not be open until Wednesday normal... (read more)
Guest's Response to LynnyC's Review
Written on: 07/05/2012
I also had a lloydstsb gold account. I had a near fatal stroke while enroute to Australia. AXA were worse than useless. Their only interest was cutting cost to themselves I had no help or support.
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5Bagger's Response to LynnyC's Review
Written on: 08/05/2012
After a stroke in abroad AXA had still not paid my ambulance bill after 6 months best of luck with your claim.
Their first priority appears to be to reduce their costs the customer comes last in my experiance.
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★☆☆☆☆
“World wide ?”
Written on: 16/02/2012
I took out an expensive world wide insurance even though I was Only going to the Balkans, I was unlucky enough to miss my footing going up some steps in Skopje Macedonia, I fell on to a wall on my back and was taken to a hospital by friends, unable to walk I was in great pain, I contacted AXA through the British Embassy, the first thing I was asked was did I have an existing condition, stupid, I did not make a habit of falling on to walls, I was using my own phone the whole time, the... (read more)
5Bagger's Comment
Written on: 08/05/2012
Re world wide cover.
When I was taken ill in Western Australia although there was an AXA office in Sydney, who took all the details from us, they later refused to handle our case and said we must deal with the Barcelona office in Spain where there is an 8 hour time difference so communication was near impossible. I ended up being stranded on for 3 months.
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★☆☆☆☆
“Disgusting is the only word I can Use for Axa”
Written on: 22/08/2011 by Jane3006 (1 review written)
I have put we did not claim as its an on going thing and I have no idea whether we will be successful. We were involved in a coach crash in Turkey on 3rd August whilst on a day trip. We were rushed to hospital to be told I had broken my neck in two places, my husband had cuts grazes and whiplash etc but was treated as an out patient, my daughter had bruised ribs and a bashed up face. My daughter and I were admitted, which is where the problems started, Axa kept saying they would return... (read more)
Queenofcreams's Response to Jane3006's Review
Written on: 10/06/2012
The only thing worse would have been if they loaded you into a cannon and fired you back to the U.K. That is just terrible what happened.
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★☆☆☆☆
“volcanic ash , yes on phone , no at home”
Written on: 04/08/2011
Got stuck in NZ due to volcanic ash,looked like missing international flight home, axa said a switch of flights to make connection was covered, claim rejected when paperwork filled in, just off hand referall to T & C s disgraceful AXA shameful poor customer service avoid at all cost (read more)
★★★★★
“Axa Travel Insurance Fantastic ”
Written on: 02/06/2011 by volturi77 (1 review written)
We took out annual travel insurance and i was amazed what it covered. It covered the Ash cloud even though we recently had the eruption, they also covered us for my partners Apergers Syndrome and My asthma which many travel insurers would not touch and if they did cost around £300-£350, covered legal expenses and also some sport activities. All together it cost us with our medical condition £117.69 for a whole year it was amazing. They dont post out documents they send it via email or you... (read more)
Guest's Response to volturi77's Review
Written on: 30/08/2011
Thank you for your positive comment, as I am interested in the insurance. If you don't mind, will you tell me which plan of AXA you had, and the branch you contacted? Thank you. Azusa (Japan).
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★★★★☆
“I thought I should write about our experience with...”
Written on: 11/05/2011
I thought I should write about our experience with Axa. My Dad fell ill in Turkey in March. By the time Mum called me and I had flown out he had been unconscious in ITU in a private hospital for 3 nights - the turkish docs said suspected recurrent tias, major stroke and associated pnuemonia. He looked awful, I couldnt communicate easily with the medical staff and I was worried he was going to die there. Axa had not been contacted until I arrived but within 4 days they had confirmed benefit... (read more)
Guest's Comment
Written on: 23/06/2011
I had a similar experience 4 years ago when my husband died while we were on holiday in New Zealand. He had a stroke and was in hospital 3 weeks. My biggest problem was getting the doctor to sign that he had been fit to travel - they weren't arguing with the fact, but insisted it was confidential information! Once I got through that hoop AXA paid out everything I claimed. I had to provide receipts or evidence of everything spent but having done that they paid out without problems. I just wish the companies I later had to deal with in England re my husbands estate had been as helpful. That was a nightmare of red tape!
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★☆☆☆☆
“Well everyone. My friends son' was killed in a car...”
Written on: 04/05/2011
Well everyone. My friends son' was killed in a car accident last year. A year later she received a call from AXA. She was told that AXA were prepared to cover repatriation but nothing else.
Her son paid '400 for this travel Insurance.
Their justification was 'because the driver of the vehicle was found to be over the limit, her son therefore put his own life in danger. He didn't know the person driving. Got into the front seat and wore his seatbelt and accepted a lift from a fellow country...
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★★★★★
“I CANT THANK AXA INSURANCE ENOUGH THEY WERE BRILLIANT...”
Written on: 16/04/2011
I CANT THANK AXA INSURANCE ENOUGH THEY WERE BRILLIANT WHEN IWAS TAKEN SERIOSLY ILL IN PORTUGAL XMAS EVE I WAS TAKEN TO A PRIVATE HOSPITAL WHERE I HAD AN EMERGENCY OPERATION ON XMAS EVE FIRST DAY OF MY HOLIDAY THEY KEPT IN TOUCH THE WHOLE TIME I WAS IN HOSPITAL WHEN I RECOVERED 2 WEEKS LATER IWAS RELEASED FROM HOSPITAL AND MY PARTNER AND I PUT IN A FIVE STAR HOTEL FOR 10 DAYS BEFORE I WAS ALLOWED TO FLY HOME THEY ARRANGED FLIGHTS HOME A TAXI TO THE AIRPORTA TAXI FOR MY PARTNER FROM THE... (read more)
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Showing 21 - 30 of 86 Reviews
★☆☆☆☆
“My Father in Law died yesterday on holiday in Costa...”
Written on: 12/04/2011
My Father in Law died yesterday on holiday in Costa Rica and AXA Travel Insurance (purchased through Lloyds/TSB Platinum Account)will not pay for my Mother in Law, who has to sort out repatriation of his body,to delay her return flight to the U.K. tomorrow. If he were still in a coma it would be covered! (read more)
★☆☆☆☆
“I had my flight cancelled at Xmas back from the...”
Written on: 05/04/2011
I had my flight cancelled at Xmas back from the Canaries to Edinburgh. I took the next available flight offered by Ryanair to the UK which was Birmingham. AXA advised they don't cover cancelled flights. Whats the point of having travel insurance. Waste of money would never use again. (read more)
★☆☆☆☆
“I bought a single travel insurance through Axa when...”
Written on: 27/03/2011
I bought a single travel insurance through Axa when travelling to France with Ryanair and the return flight was delayed through a Frnch air traffic controllers strike and had to book another flight back with BMI as yanair could offer me nothing for 5 days!!
Cliamed on insurance for extral hotel night, food and travel cost including the extra flight. They made me constantly chase they weekly for nearly six months over the claim which was £470 in total and then when I got fed up and threatened...
(read more)
★☆☆☆☆
“Due to industrial action by spanish air traffic...”
Written on: 11/02/2011
Due to industrial action by spanish air traffic control at the beginning of December my parents flight to tenerife was cancelled and the next available flight was not for a further 72 hours - despite this being widely reported in the press at the time Axa are refusing to pay out unless, some two months later, my parents can prove that their flight was not resceduled to fly out in 12 hours. They will do anything they can to avoid paying what is a legitimate claim. This gets worse though, my... (read more)
★☆☆☆☆
“Our BA flight from Heathrow was cancelled on 19th Dec....”
Written on: 18/01/2011
Our BA flight from Heathrow was cancelled on 19th Dec. and we followed website advice on the day - i.e. not to come to airport unless we had a confirmed rebooking on an alternative flight. (Had 3 year old daughter with us and TV footage later showed passengers who had ignored this advice being turned away from Terminal buildings). After trying and failing to either speak to someone from BA or rebook on another flight via the internet, we phoned our insurers, AXA Travel Assistance, on the... (read more)
★☆☆☆☆
“GOLD INSURANCE POLICY BROUGHT THOUGH FLEXICOVER ”
Written on: 19/12/2010 by wallaseyjay (1 review written)
GOLD INSURANCE POLICY BROUGHT THOUGH FLEXICOVER
TRVELLING AROUND AUSTRALIA AND EVERYTHING AS STOLEN FROM MY ROOM PASSPORT, WALLET, PHONE, LAPTOP, DIVE COMPUTER THE LOT WALKED OUT WITH MY BAG AND EVERY LAST CENT. AXA SAID NOT A PROBLEM THIS WILL BE SORTED WITHIN 5 DAYS THAT WAS 20TH NOVEMBER, ITS 19TH NOVEMBER NOW AND THEY SAY NO NOT PAYING ANTHING OUT BECAUSE I HAVE NO ORINGINAL RECEIPTS..........
ALSO CALIMS HAVE TO BE DONE IN THE POST SOME PEOPLE ON A 2 YEAR TRIP THIS INSURANCE COMPANY ARE...
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★☆☆☆☆
“after being rushed into hospital in tunisia for a...”
Written on: 18/12/2010 by keith20 (1 review written)
after being rushed into hospital in tunisia for a major operation axa,s treatment of my wife and my 6 year old grandaughter was disgusting, she received no help and no communication from axa what so ever, they would not pay the hospital bill for 14 days which kept us there for 4 days longer then i needed to be there, she had to rely on thomas cooks main office in tunisia to sort everything out. after eventully returning home axa is now trying to get out of paying the hotel bill for the time... (read more)
★☆☆☆☆
“axa find any loophole they can to get out of paying...”
Written on: 02/12/2010
axa find any loophole they can to get out of paying insurance claims.
read the small print!!!!!!!!!!!!!!!!!!!!!!!!!! - even what is not there!!
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5Bagger's Comment
Written on: 08/05/2012
My experience exactly any excuse not to pay
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★☆☆☆☆
“I bought a Gold Insurance from Flexicover underwritten...”
Written on: 08/11/2010 by JNC (1 review written)
I bought a Gold Insurance from Flexicover underwritten by AXA. I was stranded for 17 days in Taiwan as flight was canceled due to the volcanic ash problem in mid-April.
After 6 months waiting for a reply to my claim I received this from AXA: "We recognise the stress our customers may have faced as a result of the Volcanic Ash, however, we regret to advise that we are unable to consider your claim for your abandoned holiday as the Volcanic Ash is not considered to be adverse weather. We...
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★☆☆☆☆
“AXE AXA !!!!! PLEASE DO NOT DEAL WITH THIS CO - IT...”
Written on: 25/10/2010
AXE AXA !!!!! PLEASE DO NOT DEAL WITH THIS CO - IT TOOK FROM A MONDAY NIGHT WHEN MY MUM WAS ADMITTED INTO A "PRIVATE" HOSPITAL IN MAJORCA UNTIL THE FRIDAY MORNING TO DECIDE THEY WOULDNT PAY THE BILL - THIS RESULTED IN A '8500 BILL - SHE IS 73 AND THIS IN ITSELF NEARLY KILLED HER WITH THE SHOCK . I WAS PHONING AND BEING KEPT ONLINE FOR AGES AND RUN UP A PHONE BILL OF £60 IN ONE DAY ,AND THEY DRAGGED UP A PRE EXISTING CONDITION WE HAD PREVIOUSLY REPORTED - NO ONE RINGS YOU BACK, THEY COVER... (read more)
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Showing 31 - 40 of 86 Reviews
★★★★★
“ I recently had to return from a planned three week...”
Written on: 25/10/2010
I recently had to return from a planned three week trip abroad after just a few days due to a sudden death back in the U.K. This involved purchasing quite expensive return flights at very short notice.
AXA have been super. All the information was sent through as requested with the relevant documentation and payment was received within a few weeks.
They even refunded the car parking fees.
Excellent service which I can not fault. Highly recommend
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★☆☆☆☆
“We went to spain recently and purchased trvel...”
Written on: 06/08/2010
We went to spain recently and purchased trvel insurance through Ryan Air web site, thought it was a good policy that covered everything but sadly it was not, I just wish I had read these reviews first. Whilst on holiday my partners wallet was stolen '700 cash, credit/ debit etc, we made a claim on our return and within a day received a claim form, completed this fully and provided all the details requested, got a response recently and they are refusing to pay as Special Exclusions... (read more)
Paul036's Comment
Written on: 23/08/2010
I found this review very helpful because...it exposes Axa for what they are. I have opened a complaint against them with the Financial Ombundsman and suggest anyone here does so as well. They need to be thrown out of this market.
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★☆☆☆☆
“Absolutely appalling company to deal with, despite...”
Written on: 02/08/2010
Absolutely appalling company to deal with, despite premium insurance we were told 2 weeks after hospital treatment for a fractured collar bone that the claim was declined, even though we, and the hospital, were led to believe the claim would be met - this episode resulted in us inuring a £1100 bill. Used their complaints procedure and received a very carefully worded letter and apologies which actually didn't address the points made and was misleading. Passing the compliant onto the... (read more)
★☆☆☆☆
“I broke my leg in a surfing accident whilst on a...”
Written on: 17/06/2010
I broke my leg in a surfing accident whilst on a week's holiday in Portugal.
I live in Ireland but insurance co has a UK no and all calls are directed to a call centre in Barcelona where the ability to speak fluent English does not seem to be mandatory. I was first told I was not insured for surfing as I did not declare this under "dangerous activity". I checked policy beforehand where it clearly states I was (standard cover clearly states I'm covered for 14 days continuously) A lot of phone...
(read more)
★☆☆☆☆
“Because of volcanic activity, we were stuck for 4...”
Written on: 11/06/2010
Because of volcanic activity, we were stuck for 4 days. We tried to claim under the delayed departure section. We have been told it is a "Geological Phenomenon". This is not a listed event, so we are not covered. Our policy was Traveller Gold with Thomas Cook. This policy has a defaqto 5* rating.
What is the point of Travel Insurance. Their so called 5* policies are just legalised theft. We will be avoiding any policy underwritten by AXA, I suggest you do to.
(read more)
Jnc's Comment
Written on: 08/11/2010
I found this review very helpful because...I have had the same problem with AXA InTravel Insurance bought through FLEXICOVER.
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<br/>I was stuck in Taiwan for 17 day. I claimed for the hotel and food for my enforced stay. After 6 months I received this email: " We recognise the stress our customers may have faced as a result of the Volcanic Ash, however, we regret to advise that we are unable to consider your claim for your abandoned holiday as the Volcanic Ash is not considered to be adverse weather. We suggest that you contact your airline or tour operator to obtain a refund."
<br/>
<br/>What is the point of an insurance if it does not cover you after receiving your hard earned cash.
<br/>
<br/>I will avoid using Flexicover and not recommend it to any of my friends, family..etc...
<br/>
Reply to this comment
★☆☆☆☆
“Rubbish - like many other people, I have been let down...”
Written on: 09/06/2010
Rubbish - like many other people, I have been let down by Axa (via Multitrip.com). PLEASE DO NOT USE THIS COMPANY either directly or as underwriter. They are complete faceless charlatens. I have emailed Which as amazingly they had Multitrip as #2 in the top annual insurers.
The truth is these companies are not insurers, they are premium collectors. I will not be insuring with them again. If I could have given a negative number, I would have.
Oh, its not over BTW. I will have my day...
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★☆☆☆☆
“Made a claim under volcanic dust flight...”
Written on: 05/06/2010
Made a claim under volcanic dust flight cancellation.Claim refused as we did not cancel the flight - we could not as Belfast airport was closed and Easyjet systems were down. Has anyone made an official complaint to AXA or the Ombudsman?How did you fare? Disgraceful - AXA logo is "redefining service".
Laughable as their is no service
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★☆☆☆☆
“Rubbish - squirming out of paying up due to a...”
Written on: 24/05/2010
Rubbish - squirming out of paying up due to a techhnicality and small print - avoid like the plague and collectively put these premium only collecting organisations out of business! (read more)
★☆☆☆☆
“We have AXA travel insurance through my husband's bank...”
Written on: 22/05/2010
We have AXA travel insurance through my husband's bank account and had to use it for the first time whilst on honeymoon in South Africa. Our luggage got lost in transfer and we had to call AXA to make a claim. We had to wait for over an hour on the phone and ended up talking to someone who basically took a message and had no idea about cover levels or in fact anything to do with the policy. What a waste of time and effort especially whilst on honeymoon!! This was on a sunday and the claim... (read more)
Shareyourstories's Comment
Written on: 31/10/2010
Actually, the emergency medical line is 24/7... if it's for emergency medical treatment, then you can get help... you wouldn't buy a burger from a jewellers would you?
Reply to this comment
★☆☆☆☆
“Worst Customer Experience EVER - DO NOT USE AXA. In...”
Written on: 20/05/2010
Worst Customer Experience EVER - DO NOT USE AXA. In hospital in Turkey with kidney stones after 2 days and speaking to at least 20 people still in the hospital as they would not send the cover note to the hospital to say they will pay. It takes them 9 hours to send and receive a fax and they do not care about you stranded like a fool and smiling to the hospital staff in Turkey while wasting 100s ££ talking to these amateurs. CANT BELIEVE LLOYDS ARE WITH THEM - MY PREMIER ACCOUNT WILL BE... (read more)
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Axacustomerservices's Response to JaneD42's Review
Written on: 08/05/2013
Hi there, Sorry to hear about your experiences with us. I work for AXA and we would like to look into this as a matter of urgency. If you could send an email to pressoffice.ins@axainsurance.com, quoting your policy/claim number, I will make sure your claim gets priority attention. Thanks very much.
-Andrew