written by andreajoanne on 16/10/2013
I placed an order for a scarf from this site and paid for next day delivery. However, when I paid via Paypal there was an error message on the Letsbuyshoes website and I was unsure if the order had been placed. Therefore I telephoned the customer services helpline (got straight through) and they could see almost straight away that the order was on their system and confirmed I would receive it the next day. As promised, the scarf arrived next day through the post. I am very pleased with the friendly (and personal) customer service. The only small gripes I have is that the website error is apparently a very common one and this may be something they should look into. The website also needs an update so that when you narrow down your search (for example to your shoe size) it actually only shows these sizes. It currently still shows shoes which aren't available in my size even when I've done this.
written by on 08/09/2013
Perfect irregular choice shoes, quick delivery, excellent customer service when the website temporarily went down and competitive pricing.
written by on 21/06/2013
I have ordered three times in this store and always got a perfect service from them. And the shoes are perfect.
written by on 22/12/2012
I dont understand the negative reviews on this site, I ordered a pair of Irregular Choice shoes selling for upwards of £60 on ebay for only £43 delivered. Despite it being the week before xmas, they arrived just 3 days later, in perfect condition. I would definitely recommend!
written by on 10/10/2012
After ordering my shoes I had a look at the negative comment about let's buy shoes I must admit I became sceptical about getting the shoes I ordered and if they arrived would they be in good condition however the shoes arrived promptly and were in perfect condition .
written by Steph619 on 24/09/2012
Just got me a fab pair of irregular choice boots, less than half the price I could find them anywhere else! At first I was told my size was unavailable, but they managed to find me a pair just half a size down and they fit perfect. Everything was sorted over a couple of friendly emails from helpful staff. Delivered within 4 working days! Could'nt be happier! Will buy from again!!!!
written by Kathy2772 on 02/05/2012
I ordered a pair of lovely shoes, they arrived and were broken. I followed the returns process, paid nearly £6 to return them to hear nothing. After several emails and nearly a month I received contact that the manager had authorised a refund because someone in the warehouse didn't follow the returns procedure! I looked on their site and they have the shoes that I asked to be exchanged in stock so why didn't they just do that - or have they just relisted the broken ones to sell to some other poor unsuspecting customer? I wouldn't reccommend to anyone as if anything goes wrong, they just don't possess the skills or intelligence to deal with it. For those who have had a good experience, then I envy you!
written by on 08/04/2012
If it's not late never buy from letsbuyshoes.com!!!!I live in Japan but they shoes I paid for to somebody else(but that time I didn't know it yet.After long time waiting I asked for a tracking number and whem I finally get it(number, not shoes) somebody was already was happy to shoes for free.Delivery was finished already!!!!I wrote to customer center and they said that DPD(delivery service) have some problems with my address and will call me.I waited for call but nothing happened.I wrote to letsbuyshoes.com again but have no answer by now.They take the money,send my order to somebody else and seems like don't gonna back my payment.I don't what to do.I passed 2 weeks already and card paymend is finished and closed.I'm in shock!!!! P.S. Forget to write that they took money for my order.At my order summary it was 100GBP, but my card's payment was 114GBP+ some tax.
written by on 10/05/2011
On my fourth email to customer service to see if my order was even filled. Absolutely worst service. If I receive no response I'll have to have my creditcard company cancel the transaction. Used paypal in the transaction and the whole process failed when returning to the shop website. In every email I've attached the communication history and in every response they keep on asking for my order number when I NEVER received one. Shoddy website, shoddy service. Don't bother.
written by Olga74 on 24/02/2011
Just wanted to thank you for your good job! Very pleased with my new shoes.
Really driving bananas :) Thanks again. X X
written by on 06/01/2011
Shoes originally arrived on time,but suede completely stretched, so asked for exchange, including size - website finally replied after 2 weeks to confirm exhange ok - next day received partial refund, after costing me postage to have shoes delivered and then return. Rubbish service, rubbish communication, rubbish website!
written by on 23/09/2009
I'm still waiting for my goods to be dispatched and the company to respond to an email. The phone number goes through to another office and someone from letsbuyshoes.com is never available. Would not recommend, I am currently attempting to get a refund!
written by on 25/07/2009
Lets Buy Shoes sent my shoes to the wrong address, after weeks of waiting i finally got an email with a tracking number but the shoes had already been sent back by the post office. i advised them of this and i am still waiting for a reply.
written by on 21/07/2008
I would use www.letsbuyshoes.com again. Not a big deal but I had to prompt them to ship the shoes I ordered. After a week of waiting for a notification of shipment, I e-mailed their Customer Service asking when they were going ship my shoes. I received my shoes within 3 days. I also received a link to DHL to track the shipment.
written by wirlsta on 09/01/2007
The shoe photographs are great, because you get to see the shoes at all angles. You can also hunt for your favourite colour shoes and get handbags to match. They are really funky, and whenever I wear the shoes or bag that I got from Lets Buy Shoes, they are always commented on!
written by JennyDavison on 11/08/2004
The shoes from www.letsbuyshoes.com were delivered the next day! The shoes come at a great price and the web site offers loads of choice.
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