Halifax Mortgage Reviews

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Halifax Mortgage

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Latest Reviews

★☆☆☆☆

“Avoid This Lender at all costs!”

Written on: 21/01/2016 by patsykb (1 review written)

I have had a Mortgage with the Halifax for over 10 years. I recently wanted to remove my ex partner from the Mortgage. This should have been a simple process that should of taken no longer than 6 weeks to complete (and I am being very generous with that time scale.) It took the Halifax more than 4 months to get this sorted and they made a number of mistakes along the way. The biggest being that they sent all of mine and my new partners confidential infomration to my ex partner. Along with this… Read Full Review

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★☆☆☆☆

“Rubbish Customer Service”

Written on: 18/12/2015 by JanPhillips242 (1 review written)

Regarding the Victoria branch at 2 Wilton Road, the Staff, and it appears managers are under skilled and don't seem to get the concept of giving 'good customer service'. As a heads up. . . Goods service is given when you either supply what a customer requests in a reasonable amount of time. Or you let them know if you cannot help them also within a reasonable amount of time. It is not when you waste more than 40 minutes of the customers time, asking for information and ID. Only to inform… Read Full Review

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★☆☆☆☆

“halifax entrap customers on high mortgage rates”

Written on: 07/10/2015 by CynthiaRollins (1 review written)

If you ever get a Halifax mortgage, you will never be able to move house again, and don't ever have children, change your job, or change your circumnstances in anyway. I have digililently been paying a Halifax mortgage for 3 years, but due to my mother having a stroke. I decided it would make sense for me to move house to be closer to her. Despite a clause in my contract clearly stating I was able to port my mortgage and I wanted to purchase a CHEAPER mortgage. The bank stated I couldn't as I… Read Full Review

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★★★★★

“Couldn't ask for better”

Written on: 15/09/2015

Applied online July, received mortgage promise in couple of minutes. Booked appointment with mortgage adviser the following week for full application, which took about 90 minutes, but mortgage advisor was very helpful. Valuation booked in following week, report received 2 days later and mortgage offer soon after. process very simple, fully completed 14 sept 15, also received lovely welcome to your new home hamper off halifax today. It included tool kit, wine, picture hooks etc, nice little… Read Full Review

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★☆☆☆☆

“Worse mortgage company ever ”

Written on: 03/07/2015 by McElroynq239 (1 review written)

I was sold mortgage 2 years ago with payment holiday options, what they forgot to add was I was on a old system so could not get options that was sold to me I owe 78% on my mortgage loyal customer with all finance to them but time to move avoid at all costs reported to fsa missold mortgage guess they weren't happy with just miss selling ppi DO NOT USE HALIFAX Likes None until I move mortgage… Read Full Review

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★★★★★

“Super fast”

Written on: 19/06/2015 by 299Cullen (1 review written)

Did an online agreement in principle in about 5 mins on the Friday; got the offer on the property accepted on the Saturday; got a cancellation with branch on Monday to do full application; valuation instructed and carried out by the end of that week and received copy the following Monday. A week after that I received the offer. Shocked at how quick and easy. Rates aren't the best but worth it for the peace of mind. Only problem is the length of the meeting. I am ex adviser so bit quicker… Read Full Review

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★☆☆☆☆

“Already waited 6 months and still apparently going through”

Written on: 31/05/2015 by Perkinsgd455 (1 review written)

I visited a mortgage broker in November. I recieved a mortgage offer beginning of December. Have since sent 4 P60's, 6 months of payslips and a letter from my employer. I keep being told should go through next 2 weeks. Slow, time wasting service… Read Full Review

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★★★★★

“Brilliant if struggling”

Written on: 11/05/2015 by Juliewoolley (1 review written)

We took out our mortgage five years ago when no one was lending. We hit a hick up when my husband was ill. They have been brilliant with us. The staff are not rude or patronising. Everyone has tried to help us. Thank you so much xx… Read Full Review

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★☆☆☆☆

“Halifax almost reduced me to tears out of sheer...”

Written on: 26/02/2015 by groatgrabber (3 reviews written)

I have had a repayment mortgage with the Halifax for a little over 12 years. Last year (2014) my current 3.99% deal ended and so I called up in February 2015 asking to change to the new 2.19% rate fixed for two years. I had done the maths and this would save me £98 a month or almost £2400 over the two year deal. I started speaking with them at 9:30am yesterday morning and finally got off the phone at 1:40pm. Halifax have refused to move me to the lower rate stating that because my mortgage… Read Full Review

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★★★★★

“Excellent”

Written on: 13/11/2014 by Boy's Namel12 (1 review written)

We used a company called Newmortgage homes to do our application but this was approved and offered in 5 working days at a very good rate. We had to pay £400 upfront but its worth the price to get it sorted so quick. I will highly recommend them… Read Full Review

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★☆☆☆☆

“SO Slowly!!!”

Written on: 30/10/2014 by liana.lilientale (1 review written)

Now we waiting 6 weeks already , and still nothing. Every week, HALIFAX asked new information and details, one week verbally, next week in writing from licensed accountant. Not happy with my service. Just waist my time, if HALIFAX will not accept mortgage… Read Full Review

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★★★★★

“Excellent”

Written on: 15/10/2014

Halifax was brilliant right from applying for my mortgage at the first stage. It was a very stressful situation as I had sold my home & was buying a property which had been repossessed so had a 28 day time scale. My mortgage advisor was always available when I was worried & kept me up to date with what was happening at all times. This was the second time i had taken out a mortgage with halifax & both times I found them helpful & responsive. I would highly recommend them… Read Full Review

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★★★★★

“Superfast mortgage offer”

Written on: 06/10/2014 by Caroline151 (1 review written)

I am impressed how fast Halifax replied to our mortgage application.It is less than 2 weeks and I have the offer in from of me on the desk.The rate is also lower than on the mortgage illustration so I am very glad. I think that as long as your paperwork is clear the bank will not delay the answer so good luck. Dawid… Read Full Review

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★★★★★

“Prompt response & quick approval”

Written on: 25/09/2014 by Sparks25 (1 review written)

Very happy with the overall mortgage process. Very quick & smooth process. No hassle at all. In a matter of just few weeks we have now exchanged formal contracts, moved in the property & my first mortage payment is due next week. Thanks Halifax for quick response. Also the staff at my local branch were cooperative. Happy to have finally moved in our home sweet home… Read Full Review

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★★★★★

“Very smooth experience”

Written on: 15/09/2014

I have to admit, I applied for our mortgage (first time buyer) with some trepidation after reading the reviews on here. Now I don’t know if we were lucky, or if we just happened to have a particularly efficient local branch but the whole process has been an absolute breeze. I called the store and was given an appointment to speak to the mortgage advisor the next day. The appointment lasted around an hour during which time we were offered the mortgage in principle on the spot (apparently at… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!!!!!!!”

Written on: 14/09/2014 by aston15 (2 reviews written)

If I can get at least one customer to NEVER take out a mortgage product with this company then I will be happy. The stress and misery this company has caused my family goes beyond anything I have ever experienced in my life. My story goes back 3 years when I was single living alone in a property mortgaged by the Halifax. I met my partner and she had two young children and only lived in a small property. It made sense after a while for them to move in with me as my house was bigger. My partner… Read Full Review

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★☆☆☆☆

“NOT GOOD ENOUGH you should look after your customers”

Written on: 10/09/2014 by Misaeld203 (1 review written)

Having been Halifax customers for years, me and my wife have just come out of a bad 10 year Fixed Mortgage deal hoping to get a better deal when eventually getting through on the phone (had no choice but to use phone as they dont bother seeing existing customers in Branch) we were put through a grilling and Forensic check on all outgoings, we have never missed any Payments or missed a beat on any outstanding debts in fact we have scored the highest Credit Rating you can have yet the Halifax… Read Full Review

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★★★★★

“fast service”

Written on: 22/08/2014 by 297Parker (1 review written)

I m self employed and have got over 60% of deposit of the property value .After waste 6 weeks on Santander then decided go halifax . They been given me a very good services only took me 2 and half weeks to get mortgage offer and I move to my new property in 6 weeks . Happy moving ! Thanks a lot to halifax!… Read Full Review

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★★☆☆☆

“Infuriatingly slow and incompetent”

Written on: 30/07/2014 by 389O'Sullivan (1 review written)

We applied for our mortgage 5 weeks ago this Friday and are still yet to receive a formal offer. We're buying a new-build property that is due to be completed towards the end of the year, but as with most new-builds, the developers have pushed for a 28 day exchange of contracts. Ha! Not much chance of that! I've lost count of the number of times I've had to chase our mortgage adviser for updates and confirmation he's amended things on our application after certain details changed (like the… Read Full Review

Mikearrow's Comment

Written on: 31/07/2014

I am a chartered independent financial adviser and passed my CEMAP exam a number of years ago. My wife is a staff member at "The Halifax" We have an interest only mortgage on our home and used this mortgage to buy investment properties which we let out.

We are not green in respect to financial services !!!

We have repaid circa £35K of our mortgage over the past three years.

I visited the branch on the 9th May to review the rate on our mortgage and re-fix the deal for a further two years. As of today 31/07/214 things are still not sorted. Total incompetence from the staff that I have dealt with. I have been told this morning that I will have to re-visit the branch to sort things out as my loan to value is an issue. They have confirmed that the LTV is 50% so what is their problem as all their literature states max LTV of 60%. If this is how they treat staff then god help customers !!!!!

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★★★★★

“Brilliant”

Written on: 28/07/2014 by Trickysue12 (1 review written)

After 8 and a half weeks, from application to being approved. Yes I was stressed out, mainly due to reading bad reviews. Our mortgage advisor was very good, kept us informed even when we were on holiday! She says applications taking longer due to new rules of acceptance and more people applying. Very very pleased as we can now move to our lovely new house. Well Done Halifax… Read Full Review

Bimblehead's Response to Trickysue12's Review

Written on: 01/08/2014

I wrote a review recently - see below about avoiding the Halifax and then I got my offer. But even now when I have my offer there are still delays because I am receiving a gifted deposit. There is no problem with this apparently but getting the Halifax to send out a letter to the solicitor confirming they are happy is a nightmare - a week on and still waiting for this bit of paper that is apparently a technicality for the £5K from my dad. Eight and a half weeks is also too long to wait for a mortgage frankly and I know from friends of mine that there are many other companies who are much faster than that. I am very very lucky that the person whose house I am buying hasn't put it back on the market - and there is still the chance he might do as I know he can't afford to wait much longer.

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