Halifax Mortgage Reviews

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Halifax Mortgage

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Latest Reviews

★☆☆☆☆

“UrgentTraining Needed”

Written on: 27/05/2016 by 284Head (1 review written)

Spoke to someone on the mortgage line after hanging on for 10 minutes. Just wanted to be sure that a mortgage could be approved within a 4 week time scale as the property developer said that exchange of contracts had to be done 4 weeks from the reservation of the property. All that kept on being repeated to me was that completion took between 4 to 12 weeks. It appeared that the difference between exchange and completion had not been heard of by this 'advisor'. A very frustrating call to say the… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE LEICESTER HUMBERSTONE GATE BRANCH”

Written on: 03/04/2016 by Hull463 (1 review written)

The worst customer service I have ever experienced. Firstly, a mortgage adviser booked an appointment in December 2015 for me for 5th March 2016 as my fixed term was coming to an end, I wait 3 months get to the branch and gets told there is no appointment booked and no one is available to see me on the day. Moreover, the staff at the branch instead of apologizing just kept on saying there is no appointment (in a robotic manner). He was then apparently not available wand wasn't going to be as… Read Full Review

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★☆☆☆☆

“Utter idiots - avoid at all costs”

Written on: 01/04/2016 by Kitty2112 (1 review written)

I have had a Halifax mortgage for the past 4 years. Have never missed a mortgage payment, and am currently in the best place financially I have ever been. I made the decision to move for a slightly bigger house and spent the best part of an hour to the Halifax to get a mortgage in principle. The guy on the phone, although pleasant, was inept and did not know how to input my works car lease into the system. This has resulted in them deciding that I can only afford a mortgage £10000 LESS than my… Read Full Review

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★☆☆☆☆

“Not done properly”

Written on: 17/03/2016 by Kullyhanjra (1 review written)

DO NOT BUY MORTGAGE FROM HALIFAX COMPLETE WASTE OF TIME DIDNT DO THE SURVEY PROPERLY ON THE HOUSE IT WAS FULL OF DAMP BUY THEY STILL PASSED THE HOUSE FOR A MORTGAGE… Read Full Review

02Robsonc's Response to Kullyhanjra's Review

Written on: 19/03/2016

Isn't it the buyers job to get a survey done? The mortgage providers survey isn't to highlight issues for the buyer its to see if they value the property at the price the buyer is paying to see if they'll give you the mortgage?

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★☆☆☆☆

“Dip accepted then turned down”

Written on: 29/02/2016 by 334Cullen (1 review written)

What a joke when you apply for a mortgage make sure you check the criteria yourself. They credit score you about 4 times and mess your credit up… Read Full Review

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★☆☆☆☆

“Non-existant customer service”

Written on: 27/02/2016 by MacGregorvi387 (1 review written)

When we took out our mortgage with Halifax we were pleased they would offer us one, since many other banks refused to offer any mortgages at all since many banks don't offer a mortgage on new builds for some reason. However, since accepting the Halifax deal, they were unable to produce a document with my and my wife's name spelled correctly. They also seemed to be unable to type the address of the property that they had visited for a valuation into a form. We had the paperwork issued four… Read Full Review

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★☆☆☆☆

“Avoid This Lender at all costs!”

Written on: 21/01/2016 by patsykb (1 review written)

I have had a Mortgage with the Halifax for over 10 years. I recently wanted to remove my ex partner from the Mortgage. This should have been a simple process that should of taken no longer than 6 weeks to complete (and I am being very generous with that time scale.) It took the Halifax more than 4 months to get this sorted and they made a number of mistakes along the way. The biggest being that they sent all of mine and my new partners confidential infomration to my ex partner. Along with this… Read Full Review

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★☆☆☆☆

“Rubbish Customer Service”

Written on: 18/12/2015 by JanPhillips242 (1 review written)

Regarding the Victoria branch at 2 Wilton Road, the Staff, and it appears managers are under skilled and don't seem to get the concept of giving 'good customer service'. As a heads up. . . Goods service is given when you either supply what a customer requests in a reasonable amount of time. Or you let them know if you cannot help them also within a reasonable amount of time. It is not when you waste more than 40 minutes of the customers time, asking for information and ID. Only to inform… Read Full Review

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★☆☆☆☆

“halifax entrap customers on high mortgage rates”

Written on: 07/10/2015 by CynthiaRollins (1 review written)

If you ever get a Halifax mortgage, you will never be able to move house again, and don't ever have children, change your job, or change your circumnstances in anyway. I have digililently been paying a Halifax mortgage for 3 years, but due to my mother having a stroke. I decided it would make sense for me to move house to be closer to her. Despite a clause in my contract clearly stating I was able to port my mortgage and I wanted to purchase a CHEAPER mortgage. The bank stated I couldn't as I… Read Full Review

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★★★★★

“Couldn't ask for better”

Written on: 15/09/2015

Applied online July, received mortgage promise in couple of minutes. Booked appointment with mortgage adviser the following week for full application, which took about 90 minutes, but mortgage advisor was very helpful. Valuation booked in following week, report received 2 days later and mortgage offer soon after. process very simple, fully completed 14 sept 15, also received lovely welcome to your new home hamper off halifax today. It included tool kit, wine, picture hooks etc, nice little… Read Full Review

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★☆☆☆☆

“Worse mortgage company ever ”

Written on: 03/07/2015 by McElroynq239 (1 review written)

I was sold mortgage 2 years ago with payment holiday options, what they forgot to add was I was on a old system so could not get options that was sold to me I owe 78% on my mortgage loyal customer with all finance to them but time to move avoid at all costs reported to fsa missold mortgage guess they weren't happy with just miss selling ppi DO NOT USE HALIFAX Likes None until I move mortgage… Read Full Review

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★★★★★

“Super fast”

Written on: 19/06/2015 by 299Cullen (1 review written)

Did an online agreement in principle in about 5 mins on the Friday; got the offer on the property accepted on the Saturday; got a cancellation with branch on Monday to do full application; valuation instructed and carried out by the end of that week and received copy the following Monday. A week after that I received the offer. Shocked at how quick and easy. Rates aren't the best but worth it for the peace of mind. Only problem is the length of the meeting. I am ex adviser so bit quicker… Read Full Review

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★☆☆☆☆

“Already waited 6 months and still apparently going through”

Written on: 31/05/2015 by Perkinsgd455 (1 review written)

I visited a mortgage broker in November. I recieved a mortgage offer beginning of December. Have since sent 4 P60's, 6 months of payslips and a letter from my employer. I keep being told should go through next 2 weeks. Slow, time wasting service… Read Full Review

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★★★★★

“Brilliant if struggling”

Written on: 11/05/2015 by Juliewoolley (1 review written)

We took out our mortgage five years ago when no one was lending. We hit a hick up when my husband was ill. They have been brilliant with us. The staff are not rude or patronising. Everyone has tried to help us. Thank you so much xx… Read Full Review

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★☆☆☆☆

“Halifax almost reduced me to tears out of sheer...”

Written on: 26/02/2015 by groatgrabber (3 reviews written)

I have had a repayment mortgage with the Halifax for a little over 12 years. Last year (2014) my current 3.99% deal ended and so I called up in February 2015 asking to change to the new 2.19% rate fixed for two years. I had done the maths and this would save me £98 a month or almost £2400 over the two year deal. I started speaking with them at 9:30am yesterday morning and finally got off the phone at 1:40pm. Halifax have refused to move me to the lower rate stating that because my mortgage… Read Full Review

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★★★★★

“Excellent”

Written on: 13/11/2014 by Boy's Namel12 (1 review written)

We used a company called Newmortgage homes to do our application but this was approved and offered in 5 working days at a very good rate. We had to pay £400 upfront but its worth the price to get it sorted so quick. I will highly recommend them… Read Full Review

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★☆☆☆☆

“SO Slowly!!!”

Written on: 30/10/2014 by liana.lilientale (1 review written)

Now we waiting 6 weeks already , and still nothing. Every week, HALIFAX asked new information and details, one week verbally, next week in writing from licensed accountant. Not happy with my service. Just waist my time, if HALIFAX will not accept mortgage… Read Full Review

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★★★★★

“Excellent”

Written on: 15/10/2014

Halifax was brilliant right from applying for my mortgage at the first stage. It was a very stressful situation as I had sold my home & was buying a property which had been repossessed so had a 28 day time scale. My mortgage advisor was always available when I was worried & kept me up to date with what was happening at all times. This was the second time i had taken out a mortgage with halifax & both times I found them helpful & responsive. I would highly recommend them… Read Full Review

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★★★★★

“Superfast mortgage offer”

Written on: 06/10/2014 by Caroline151 (1 review written)

I am impressed how fast Halifax replied to our mortgage application.It is less than 2 weeks and I have the offer in from of me on the desk.The rate is also lower than on the mortgage illustration so I am very glad. I think that as long as your paperwork is clear the bank will not delay the answer so good luck. Dawid… Read Full Review

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★★★★★

“Prompt response & quick approval”

Written on: 25/09/2014 by Sparks25 (1 review written)

Very happy with the overall mortgage process. Very quick & smooth process. No hassle at all. In a matter of just few weeks we have now exchanged formal contracts, moved in the property & my first mortage payment is due next week. Thanks Halifax for quick response. Also the staff at my local branch were cooperative. Happy to have finally moved in our home sweet home… Read Full Review

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