Written on: 03/10/2014
Flew with this company to enfida on the 25/09/14 and was a bit concerned after reading the reviews. However, we didn't have a problem with them. The flight was on time, good leg room, food and drink cheap, plane clean & staff very happy and friendly. Would definately fly with them again and would recommend to friends and family to use them… Read Full Review
Written on: 15/08/2014 by Cobygrace (1 review written)
When I found out we was flying with nouvelair I hit the reviews as I'd never even heard of them ! After reading tonns of negative reviews I was dreading the flight ! Well I can honestly I was very impressed ! The staff was very friendly , as we was bordingy daughter ( we is scared of flying ) waved at the piolet and he called her into the cockpit and talked to her , then called her back in half way into flight and let her have a pic taken sat in his chair which she thought was amazing !! The… Read Full Review
Written on: 27/06/2014 by agib998 (1 review written)
Weve just returned from our holiday and was booked through Thomson who changed our flight airline to nouvelair..i read through reviews before i went and can see what everyone was saying. we was delayed on the way out there but when we finally got to board you would hope to find a friendly smile from the staff but instead this is a non smiling airline and extremely rude. even when i tried to smile at them ask a question they just look at you like your non existent. the plane its self was dirty… Read Full Review
Written on: 16/10/2013 by Jackieed (1 review written)
My daughter and I flew to Tunisia in September with this airline. I must say I was dreading it due to reading reviews, however we were pleasantly surprised. The cabin crew were friendly and welcoming, a bit more legroom would have been better admittedly. The best surprise though was the price of the drinks on board - £2 for a double (miniature) instead of £4 on Thomson/First Choice/Monarch. All in all it was not a bad experience and would not worry one bit to fly with them again. … Read Full Review
Written on: 20/03/2012 by aeronaut1965 (3 reviews written)
Nouvelair is probably one of the most curious companies I have ever flown with. This is a non smiling company- rude staff from beginning to end. Flight was CPH-DJE, flight was on time. Had a row 1 aisle seat- which was a bad bad seat. Staff kept bumping into my seat during the flight. Asking them to try to avoid only made matters worse. Prepaid meals were inedible, one staff snnezed into the food when serving- yikes. Plane was not cleaned and seats had a lack of comfort, seatbelts or was not… Read Full Review
Written on: 27/09/2010
I'm not a fussy person and reading revievs of Nouvelair on the net I thought people are overreacting ...
But I have to admit they're not !!
We've had 3 hours delay.
The plane looked 100 years old, seats were broken, torn, basically falling apart ...
I'm not very religious, but I have actually prayed to be alive when this piece of s*** was starting.
When the engine was working it sounded like a helicopter more than a plane, you felt like seating next to the lawnmower...
The whole plane was… Read Full Review
Written on: 24/08/2010
It was awful. The flight was extremely noisey, but I think that was probably because it was an older plane. I'm 5f8" and my friend is 5f3", and both of our kness rubbed against the chairs in front of us.
There was a used sick bag in the seat pocket, which obviously means that the plane hadn't been cleaned.
Coming back was a different story. My seat would not go upright as it button was broken, and the flight was rediculously hot. The seats on the plane are awfully hard and not suitable if… Read Full Review
Written on: 15/04/2009
Well i fly from Dublin to Monastair with Nouvelair , me and my mum were exspecting a meal on the plane so we did not get any thing at the airport. We were delayed by 5 hourswe were told that the last flight had lost it's right wing.Then 5 hours later we were sent another plane same type but we got on the plane lovely greeting by the staff (old man) and a beutiful lady. I very disapointed because we did not get a a meal it said on the book that we were getting a meal but we did not get a meal… Read Full Review
Written on: 21/06/2007 by mhesselden (1 review written)
Nouvelair flight from wet windy Cork, took off on time, very professional cabin crew, quick, friendly service...food is well packed/not to my taste but can't complain. Plenty of soft drinks available (only charge for alcoholic drinks on board). Pretty comfortable and clean aircraft.
Smooth flight, would fly with them again, far better/cleaner than Tunisair… Read Full Review
Written on: 02/04/2007 by nolanoke (1 review written)
I have just come home off holiday from Djerba, Tunisia. My holiday was booked almost 3 months in advance. When booking my holiday, I requested a Gluten Free Meal on both the outward bound, and inward bound flight, as usual I received no meal, I have to say that on the outward bound flight they did try to offer me some sort of alternative, but on the inward bound flight they just thought I was being awkward, and when I ask for an alternative, they were very unhelpful. I have to stress that… Read Full Review
Written on: 19/02/2007 by anninjsy (1 review written)
Outbound flight from Gatwick to Monastir was delayed by 3 hours with no explanation from their staff.
Inbound flight from Monastir to Gatwick was delayed by 2 hours with no explanation from staff.
Take something to eat for the flight, the food was very poor quality.
It would seem that Nouvelair flights to Tunisia are regularly delayed as our transfer rep from our resort to Monastir airport joked about the flight more than likely not being on time… Read Full Review
Written on: 12/09/2006 by nouvelairflyer (1 review written)
Nouvelair flight from Bucharest (Baneasa) to Monastir (Habib Bourghiba) was by far the best flight that I ever had. I don't like taking off, but this time it was perfect...A smooth, comfortable flight to sunny Tunisia.
The cabin crew were OK. I didn't talk to them much, but the service was on time and the food was good (I've never before tasted good airline food).
What I thought was not alright were the toilets. The lock on the door was broken, and you could only hope that nobody would open… Read Full Review
Written on: 29/08/2006 by kimberley180992 (1 review written)
The air conditioning was non-existent. The food tasted like paste. No, wait, paste tastes better. The cabin crew were very unhelpful, and the landing was terrible. I will never fly with them again. I would rather swim home next time… Read Full Review
Written on: 10/08/2006 by jbinns44 (1 review written)
I am a nervous flyer, therefore reading these reviews on Nouvelair scared me! However, this was one of the best flights I have taken.
The cabin staff were efficient and courteous. The food (although not to my taste) was served quickly and efficiently. I did not check the toilets, as I don't think this is always necessary on a 3 hour flight! Safety checks were performed to a high standard, and on the return flight we had a video of the safety checks, followed by a constant stream of… Read Full Review
Written on: 16/08/2005 by N A Jones (1 review written)
There appeared to be a loud noise coming from one of the engines upon take-off. I have flown on many occasions and had never heard such a noise previously. Upon disembarking, I noted that there were a number of people, presumably engineers, peering into the engine from which the noise had emanated, with torches. There was a delay before take-off. Given that the plane had just flown into Monastir Airport, I wonder whether the unusual noise from the engine had been noted, but a decision was… Read Full Review
Written on: 19/11/2004 by kate monster (1 review written)
My flight going from Gatwick to Monastir, Tunisia, was relatively uneventful with Nouvelair, except for the fact that the cockpit door was open throughout the whole flight and when I went to the toilet I could "say hello to the pilot". Also, I pointed out to the holiday company I booked through that I had a severe allergy to carrots and the meal had carrots in it and there was no alternative!
My return flight was even better. The meal again had carrots in it even after I had spoken to my… Read Full Review
Written on: 17/11/2004 by katemonster (1 review written)
1. I specified a serious allergy to carrots and both my meals to and from Tunisia has carrots in. When I pointed this out to cabin staff they said I could have a CUP OF WATER instead.
2. Flying back from Tunisia as I sat in my chair the whole of the base of the chair fell apart. I called the cabin crew over, whilst holding the pieces of the chair in the air, and they said they would get back to me AFTER TAKE OFF. When they proceeded to check our seatbelts (something they did not… Read Full Review
Written on: 21/09/2003 by scatman (7 reviews written)
They breached FAA regulations by packing hand luggage at out feet and on empty seats next to us. The air crew packed all their luggage into our overhead compartment and would not let us use empty ones an few rows back. We asked for extra legroom because my father has a bad leg and needs to streach it out but this extra room was taken up by our hand luggage. They threw milk sachets and sugar at my sister when she asked for extra. Over all i do not recommend this airline and if anyone knows… Read Full Review
" Worst airline ever " Read More
" Not even close " Read More
" Shocking customer service " Read More
Written by mark.godbold.9
" WORST CUSTOMER SERVICE AT THE NAIROBI OFFICE " Read More
Written by southsudanese
" Thomas cook brilliant. " Read More