Damart Catalogue Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
69
12% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Damart - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“DON'T USE THEIR 0871 PHONE NUMBER.”

Written on: 19/05/2015 by PhilipBender227 (1 review written)

The Damart order line number 0871  is a premium rate number costing 10p a minute. The call centre staff deliberately take their time to deal with calls usually ensuring that the average time to place even a simple order is around 6 - 10 minutes or 60p to £1 in call charges. An easy & much cheaper way around this is to dial the head office number of 01274 xxx, this is a normal, non premium rate number, then ask for customer services you will get transferred to the order staff & then place the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible service and delivery”

Written on: 30/04/2015 by qrGomez95 (1 review written)

Ordered eventually but they had mixed up my email address and ordering system did not tell me I was using 'wrong' email. Take days to answer queries - really days -and the answers do not cover all you have asked. Their individual computer systems do not appear to be linked. After sending about 12 emails they eventually told me (to the wrong email) they had despatched the order but not by which courier or when expected delivery was. I sent umpteen emails again, only to get an email this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DISGUSTING SERVICE”

Written on: 19/04/2015 by fwO'Sullivan419 (1 review written)

i wanted three items in a hurry. I was told that because it was my first order with them, they would not offer express delivery. Who made up THAT stupid rule? My credit card is the same as if I'd ordered in the past. I would NEVER EVER buy from Damart, NEVER recommend them, and have torn up their advertisement in disgust. USELESS COMPANY. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Damart's Comment

Written on: 23/04/2015

Thank you for your feedback and please accept my apologies for the poor experience you have had with Damart.

There are other factors that can affect the provision of express delivery on an order including stock availability and service being available in your area.

If you would like me to look at this matter further please provide me with your customer account number or address, postcode and items required.


Kind regards
Carly

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Done like toast!”

Written on: 08/03/2015 by Banks152 (1 review written)

I have used Damart products for almost 30 years and been pleased with the products. However, when I wanted to place my order today, the website marked up items that were suppose to be on sale! It refused to let me place my order even at the higher price and when I tried to call them the phone number did not work either! I'm done with you Damart! Sincerely, Disgusted!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service is a joke.”

Written on: 18/02/2015 by JoyceHoneysuckle (1 review written)

As unable to access my account via net I ordered a jacket from Damart. by telephone 8th Feb. money taken from my bank 9th Feb. also couldn't place order by net as although advertised their website did not recognise part number. Paid 0871 10per minute to order by phone. The jacket ordered did not appear on my account. Emailed twice on status of order..no reply. Jacket appeared via Hermes 12th Feb. Poor quality..Broken zip..size purchased 14-16. but surprisingly too small. Returned within 15… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't respond”

Written on: 05/12/2014 by 26836 (1 review written)

You i don't know why I keep bothering with damart but I do, silly me. You forget your password and they tell you that they have sent you an email with a new one. But they fail to do this. Then you contact them and they don't respond. Very poor customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Service absolutely disgraceful”

Written on: 25/07/2014 by Obsoletegem (1 review written)

I requested a refund in May -still waiting. Received yet another letter after 4phone calls over two months being told cheque processed with 10 days before receipt each time. Letter now says cheque currently being processed 28 days before receipt. If i do not receive this I will go to trading standards I will never deal with them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“not impressed”

Written on: 15/03/2014 by Purcell136 (1 review written)

ordered and paid for goods last September for holiday,three weeks in advance ,they did not arrive so had to dash round town at last minute,did get refunded ok after two phone calls,thought perhaps that was a one off and ordered some shoes three weeks ago for this weekend but they have not arrived… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Damart mailings and prize draws”

Written on: 20/02/2014 by hel70 (1 review written)

For all people who like me made a big mistake ordering from a Damart catalogue and then being inundated with constant mailings (sometimes 2 a week) ttelling me I was in line for a big prize. After many attempts to get Damart to cease sending me these mailings including writing to the managing director to take my name off the mailing list, I have finally been successful. HOW? I have been posting all the mailings with a label stating "Return to sender not wanted" which has resulted in a letter… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bustaboy's Response to hel70's Review

Written on: 29/08/2014

I have just realised this is happening to my grandmother who thought she won £51.000 if she ordered within a time limits. She also thinks that the clothing that arrives is a prize, which clearly its not cause it shows in her statement.....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Evansk07's reply to Bustaboy's Comment

Written on: 24/12/2014

My grandmother is 90 yrs old and ordered £1000's worth of goods as she believed she was in with a good chance of winning £50000 and spent all her savings in doing so, after contacting damart myself and explained her age and she had spent all her savings they agreed that I could return as many items that were still in their packaging, I did this and the items totalled to around £2000 after waiting 14 days I contacted damart as the money had not been credited to my grandmothers account and was informed they had not received all the returns and only credited her account with £300 as I explained I kept a copy of all returns they took all return numbers over the phone and correctly credited her account for 1 day as the next day they refused to refund the money as they claim I have to proof I returned all the items even though I have slips from the gentleman that collected the parcels, so now my grandmother is out of picked big time and this has caused her a great deal of stress

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Ripping off elderly people”

Written on: 20/01/2014 by A1lake (1 review written)

Don't let any elderly person order from this company. Once they have ordered something the person is bombarded with advertising saying they have been entered in prize draws etc etc providing they place another order.It's a complete lie and they are ripping off elderly people. Disgusted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Moonhare15's Response to A1lake's Review

Written on: 13/04/2014

Couldn't agree more - I am currently being harassed by Damart despite telling them my mother has days to live with terminal cancer. She is unconscious and attached to oxygen and these idiots refusee to stop calling until she speaks to them or writes them a letter. I couldn't be more incensed and as a freelance journalist, I WILL be writing an article on this subject.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Evansk07's Response to A1lake's Review

Written on: 24/12/2014

It's already happened to my grandmother she has ordered £1000's in an attempt to win £50000, my grandmother is 90 yrs old and didn't understand it was a trick. When contacting damart they agreed to allow me to send back as much of the goods that are still in the pacaging I've done this and sent back over £2000 of goods but strangely most of the parcels were lost and her account only credited with £300 when I explained to customer services they said if I have a copy of all items I could give them the details over the phone and the matter would be delt with, after over an hr on the phone giving all the catalog numbers my grandmothers account was credited and she was to receive £1300 back after paying off outstanding balance in her account but the next day they removed all the information I had given and only credited her account with £300 and contacted her telling her she owes them £200 she is devastated and has had sleepless nights over this

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“nuisance e-mails”

Written on: 11/11/2013

never give your e-mail address to Damart. They totally ignore your instructions to unsubscribe… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Damart's Comment

Written on: 25/11/2013

Hi

I'm sorry that you've unsubscribed from us and it doesn't appear to have worked. I can appreciate how annoying that must be.

If you'd like to get in touch with me, I will check that we have unsubscribed your details in the correct way.

Regards

Jeanette Askin
Head Of Customer Service
Damart.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Elizabeth Stone's Comment

Written on: 19/01/2014

Totally agree. I have been trying to stop their marketing correspondences for ages. Emails and letter-post, both so often that I have become aware of how desperate it all looks. I will keep telling them, but it may be a job for life, I'm afraid.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★☆☆☆

“Poor quality and sizing”

Written on: 30/10/2013 by Normski41 (1 review written)

I order from Damart for the first time ever. It was for 2 corduroy skirts offered on sale at £17.50 each quite reasonable prices, but the quality was poor but most of all the sizing was very small. I normally wear a size 16 M&S skirts and as they were beginning to feel a bit tight I ordered size 18. I could hardly fasten the button and they would have been too uncomfortable to wear. I have just returned them today and hope that I get a full refund. I am somewhat concerned by some of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Damart's Response to Normski41's Review

Written on: 05/11/2013

Hi

I'm really sorry to hear that this was your first shopping experience with us.

I've passed on your comments about the sizing of the skirts and the product quality to our Head of Product.

We will, of course, give you a full refund for your order. If you'd like to email me directly, I'll check that this has been done for you as I don't have your account details.

If you'd like to give us another chance I'd be happy to give you a discount on your next order. I'd also like to thank you for taking the time to alert us to the issue.

Regards

Jeanette Askin
Head of Customer Service


Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Normski41's reply to Damart's Comment

Written on: 07/11/2013

I have now received a refund for the returned goods and thank you for dealing with this in good time.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★☆☆☆

“Good products - shockingly bad service”

Written on: 20/10/2013

I had most of the poor experiences outlined in the previous reviews, plus fell foul of the misleading Damart web site that lured me involuntarily into opening a personal account which I never wanted, while exploring the payment options and then spontaneously generated an order that I was not ready to place, though fortunately for something that I was interested in. 'Customer Services' seemed unwilling or unable to comprehend the issues that I raised about the operation of the web site, that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tatty, condescending, over-egged garbage. Leave well alone”

Written on: 11/05/2013

Looks like the Reader's Digest has been reborn with this lot. They must think we are a bunch of idiots the way they 'pitch' their products and "prize" offers - Tax Exemtion Certificate/ The Damart Finance Department/Privilege Code/ Authorised by..... Approved by.../Waive Request/Official Correspondence. Stupid, childish 'stamps' saying Board of Directors and Damart Prize Department 'Approved'. Secure Confirmation Docket. What utter crud. Mind you, this DAMARTEX UK Ltd (trading as DAMART) have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hel70's Comment

Written on: 13/12/2013

Absolutely agree with all that has been said in this review. I made the mistake of ordering from Damart 2 years ago and have been flooded on a weekly basis since then with their mailings. I Googled their managing director, to get his email address and wrote asking to be removed immediately from their mailing list and saying in no uncertain terms that these prize draws were preying on the elderly and vulnerable who truly believe they are one order away from winning huge sums of money. I had a reply saying he was sorry I felt this way and would remove my name from their mailing list. Nothing happened. I am now returning all their mailings straight back to them marked "unsolicited mail" in the hope they will get fed up receiving them back and paying the return postage. There was an interesting article in the Daily Mirror on the 12th December highlighting this problem and that they had been banned from using misleading claims and banning them. All Damart have done is to change their wording but the end result is still the same. It would be nice if some official body could make Damart produce lists of previous winners and prove these prize draws are genuine (some hope). Maybe we should all complain to Trading Standards to get them banned from sending these mailings with their catalogues altogether. God help anyone thinking of buying anything from them. You will rue the day!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“EXCESS ADVERTISING”

Written on: 23/04/2013 by MickBs (1 review written)

Wife bought a top from Damart it was Ok but ever since we have had almost daily Emails and weekly post catalogues trying to persuade us to buy more. Prices are not bargains so we will not buy more nor will we be persuaded to buy by being harassed to do so. BEWARE IF YOU BUY FROM THIS COMPANY WHOSE STYLE SEEMS NOT UNLIKE READERS DIGEST ONES OF OLD WITH THEIR CONSTANT 'BUY NOW' AND 'COMPETITION YOU HAVE WON' STYLE ADVERTISING… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Wouldn't order again”

Written on: 26/03/2013

I ordered waterproof fur trimmed boots from Damart in a magazine offer for my mother and me size 6,when they came they were very small sized and tight and narrow fitting despite being described as a D fitting and very shallow at the toe.If I'd known they were so small sized I would have ordered larger. My mothers had to be sent back which cost £9! at the post office. I struggled on with mine, the soles were very hard but the shallow depth wouldn't accommodate an insole and despite being… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Steer well clear of this virus company”

Written on: 21/03/2013

DO NOT SIGN UP WITH THIS COMPANY. I HAVE TRIED TO STOP THEM FROM SPAMMING MY MAILBOX WITH NO LUCK. KEEP UNSUBSCIBING, THEY EMAIL TO SAY SORRY TO SEE ME GO, AND THE SPAMMING JUST KEEPS COMING . . . OVER AND OVER AND OVER. i BELIEVE THIS IS SOMEONE IN A BACKROOM TRYING TO LOOK LIKE A LEGIT COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very slow service all round”

Written on: 25/02/2013 by Lizfromsussex (4 reviews written)

I have, on many occasions ordered online from Damart (reluctantly, I must add). Each time items are ordered, these do not arrive within the 10 day timescale and in fact, can take up to 2-3 weeks!! Once you place an online order, there is a brief acknowledgement of your order, once you click on "Place Order" and then no e-mail sent acknowledging the same. Also, after logging on to my account, no trace of the order just placed is seen on there (as is the case with other online companies), so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Damart - suppliers of spam email and junk mail”

Written on: 16/02/2013

Bought one of their products and since then I've been receiving several emails a week, their 'unsubscribe from email function doesn't work, and junk mail from them arrives in a flood through the postbox. I totally endorse the recommendations in other reviews to never have anything to do with this company. Why they take such a counterproductive approach of irritating their customers so much I really can't guess, other than complete stupidity of senior management… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Damart's Comment

Written on: 25/02/2013

Hi,

Thank you for taking the time to post feedback.

I'd be happy to help in anyway I can with the issues you've described about not being able to 'unsubscribe'.

Please feel free to get in touch with me using my email address below.

Best Regards,

Jeanette Askin
Head Of Customer Services,
Damart.

email : jaskin@damart.com

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Very Poor Company”

Written on: 07/02/2013

I ordered a replacement thermo top. When it did not arrive after a month I called DAMART. The representative told me that top was no longer available and a replacement top would be sent instead. He further told me if I didn't like it I could return it for a full refund. At that time my account was credited $6. When the top arrived I sent it back becuase some parts of it were as thin as a t-shirt. It took nearly a month for Damart to acknowledge the return and then I was not credited… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview