First Direct Internet Banking Reviews - www.firstdirect.com

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★★★☆☆
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First Direct Internet Banking www.firstdirect.com
First Direct Internet Banking www.firstdirect.com
First Direct Internet Banking www.firstdirect.com

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Latest Reviews

★☆☆☆☆

“trying to complain”

Written on: 23/11/2016 by BarbaraSnyder1961 (1 review written)

Been trying to get a complaint about mortgages registered for three hours, sums them up really. They were an excellent bank not any more! Echo wait times on phones etc, but the mortgage team are unbelievable and how FD values its customers and their history is truly appalling… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 26/10/2016 by Lia65 (1 review written)

In applying for a current account First direct led me on to believe that everything was set up and even sent me a welcome pack. One month later I called them to find out why the switch from my other account had not yet occurred. For some mysterious reason they had cancelled my application without notifying me. I tried my utmost to follow their instructions to "complete" the application process but after attempting to chase them up having sat through many long phone calls (left on hold) I ended… Read Full Review

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★☆☆☆☆

“Shock”

Written on: 01/09/2016 by CamrynMattingly240 (1 review written)

Apply online to switch account was left feeling shock and worry try to speak to somebody at First Direct. Woman on the phone sound like a robot keep repeating the same things, saying cannot help you, but there was nobody high to speak to anyway. What a bank you stick to what your computer is telling you. After Knowing what I know now I am happy to not have my account with you. On a good note I when to Santander and they open my account and make feel very welcome, P.S it will be good in your T.V… Read Full Review

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★☆☆☆☆

“First Direct Leeds. WORSE Account Opening Department EVER!”

Written on: 06/07/2016 by NathenBroussard178 (1 review written)

Opening an account with First Direct appeared reasonable, NOT! Here is what happened with their 'Account Opening team' Made to Feel like a Criminal! Belittled! At approx 13:19 PM I had a Call from A... First Direct Leeds Account Opening Team who made me feel that being pensioned was bad, Derogatory in some way. This A... even Curtly said “We Don't give just ANYONE an account” as if I was a No one. Their Online application facility does not allow one to describe the details of ones… Read Full Review

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★★☆☆☆

“Call centre wait times”

Written on: 20/04/2016 by Wrx_dan (1 review written)

First Direct are great if you can actually get through to their call centre, however over the last couple of years wait times have increased from less than a minute, to a minimum of 10 minutes. For a telephone bank this is appalling, 17 minute wait today, and once I finish on this call I will be asking the agent how I complain about this service. For clarification today's wait was for the mortgage line, but the 10 minute wait was for the main contact number. Not even a sorry for keeping me… Read Full Review

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★☆☆☆☆

“Intrusive questions”

Written on: 06/04/2016 by 361Johnston (1 review written)

I have banked with First Direct for many years and wanted to open a regular savings account. I was asked so many intrusive questions like how much our house sold for and how much our flat cost. Where my business is.How much I earn and whether I paid myself enough as questions would be asked- actually the girl hadn't realised my tax rate. Questions about my business and what I do. etc etc. This isn't the bank I have always known and loved. The staff are too busy to be helpful now… Read Full Review

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★★☆☆☆

“Not enough staff anymore.”

Written on: 31/03/2016 by catherinemartin2702 (1 review written)

Banked with First Direct for 25+yrs.Great service. Last 2 yrs I always receive 'experiencing high call volumes' message. Wait times 7-10 mins. Not good enough for a telephone bank. Staff great when you speak to them, but the wait increasing at all times of day… Read Full Review

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★★☆☆☆

“Not what it was”

Written on: 13/03/2016 by SeanWarren175 (1 review written)

I'm reluctant to move as there'd be no guarantee of an improvement but the service has gone to the dogs. Used to be top notch but ten minutes (at best) of hanging on the phone is not acceptable. When you do finally get through the staff are unfailingly helpful but it's too late to make a good impression by then. Very disappointing; I have been with FD for over 20 years and have had nothing but praise for them during that time. It has all changed, and not for the better… Read Full Review

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★☆☆☆☆

“Dont switch her you will regret it ”

Written on: 12/03/2016

Been customers for 20 + years means nothing, standing order not sent no reason given, no pin reader sent cant transfer money, used to be 2 to 3 mins wait now 10 to 15 timed it on phone. Gone to the dogs or worse, told them we were switching they said "all the best hope you are pleased with your new provider" Sarcastic still all family is leaving now as well, Seen it before bradford and bingly shutters come down when loads of customers have bad service its a dead duck… Read Full Review

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★☆☆☆☆

“Waiting to join”

Written on: 11/01/2016 by Vega1964 (1 review written)

I wanted to ask about joining First Direct, but after waiting 12 minutes without an answer I just gave up. Obviously they dont want the business… Read Full Review

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★★☆☆☆

“What's gone wrong !”

Written on: 01/11/2015 by PalomaVelez467 (1 review written)

Used to be great - now shocking - the new app and security is so complicated I've had to rely on telephone - but the wait time is horrendous - and as for the security - favourite city - make sure it's at least 6 letters as my fave of Paris wasn't good enough - same. With everything else so make sure your childhood friend was some one with at least 8 characters And preferably a number in their name ! All written while waiting in a queue for them to answer Have they not worked out they are… Read Full Review

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★☆☆☆☆

“Over complicated online systems”

Written on: 31/10/2015 by AydanHolt246 (1 review written)

Breaking into an actual bank would be easier than trying to set up the app/online accounts. 45 mins on and off the phone. You have to have secure pin, password and secure passcode, enless security questions and if you fail you get put on hold again. Utterly terrible experience… Read Full Review

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★☆☆☆☆

“RIP First Direct”

Written on: 30/10/2015 by nbBeasley39 (1 review written)

You were for 20 years or more the best bank in the world two rings and you would be greeted by a personality now after two rings you get a recorded message that irritates you for about 5 or 7 minutes until you hang up. Goodbye to the old first direct and goodbye to the new one too… Read Full Review

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★☆☆☆☆

“First Direct Bank dont pay joining bonus ”

Written on: 28/10/2015 by fluffy0000 (2 reviews written)

I am so upset. I joined first direct in Jan 2014. One of the reasons was to enjoy the £100 bonus on opening a bank account with them. Having had a hectic year, I didnt check receipt, and whilist looking through paperwork recently, I realised that I had never received the bonus. I called to check and have now been told I did not qualify as I had had a previous RELATIONSHIP with them. Apparently I had an ISA in 2011. My understanding was the bonus applied to a Bank accounts only, but this is… Read Full Review

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★☆☆☆☆

“30 year customer now I'm voting with my feet”

Written on: 05/09/2015 by White169 (1 review written)

I had sold a property and was asked by First Direct if I'd like to transfer the money into a savings account. I said yes. 20 minutes later I was still answering questions including what was my employment, when I started my work, what actual date, how was I paid. When was I paid. The questions were intrusive and endless. I was not asking for a loan. In fact I was not asking for anything. First Direct had offered a savings account that paid a paltry rate of interest as opposed to my current… Read Full Review

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★★☆☆☆

“Get your facts right First Direct!So much unnecessary...”

Written on: 28/03/2015 by maialina (14 reviews written)

Decided to move to Halifax and applied for their switching service which I then quickly cancelled when I realised that I would have lost good interest on my regular saver with First Direct. Halifax was completely fine about stopping the process but First Direct insisted to them and to me that the process on their end could not be stopped at all and that my First Direct acc would definately be closed, no matter what. Under their suggestion to avoid loosing interest on the regular saver I decided… Read Full Review

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★☆☆☆☆

“Mortgage team”

Written on: 20/02/2015 by TimNayler (1 review written)

I have been a customer of 5 years with First Direct, and have found the general banking team over this period to be efficient and helpful. Their mortgage team, particularly the underwriting department are totally opposite ends of the spectrum. Apart from waiting forever to get connected to them,when you do, their attitude is of a very aggresive nature, conveying an attitude of "We don't need your business, we are the the elite team, and we have no interest in you whatsoever". If you want an… Read Full Review

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★☆☆☆☆

“Do First Direct want my business?”

Written on: 13/12/2014 by Lt50 (1 review written)

I have been with HSBC Group since 1966 and with FD since 1996. I have recently received a letter asking for additional information about myself, i.e. Proof of Identity and proof of address both to be certified by a independent professional person. Interestingly for a married woman they have made providing proof of address particularly difficult. For example, Council Tax bills, utility bills, water rates, telephone bill, Sky TV, are all in my husbands name and which pensioners receive a tax… Read Full Review

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★☆☆☆☆

“On line security has ruined this bank”

Written on: 08/10/2014 by Muffyc30 (1 review written)

The new security measures introduced gave ruined this internet banking service It's almost unusable If it's not changed soon I wil leave despite the fact I have been with them for over 15 years You can't even send them an e mail with a security code fron a smart phone now! It's a total joke… Read Full Review

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★★☆☆☆

“Not Very Good at All”

Written on: 07/10/2014 by Mattinglyim252 (1 review written)

Joined First Direct in June 2014 after some research online showed them as having very good feedback and high customer satisfaction, what a huge mistake that was!!! I have had nothing but trouble from day 1, they messed up setting up my direct debits, took nearly 2 months to sort this and get back to me after complaining, would not talk to me about my own account due to their ridiculous security checks which are laughable Its banking not MI5, staff were rude and obnoxious, and please dont fall… Read Full Review

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