first direct internet banking www.firstdirect.com reviews | Watch This Item.

Average Ratings
Ease of Use	8.2/10
Value for Money	6.1/10
Reviewer Rating	6.9/10
Overall Rating	6.8/10

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63% Recommended44 out of 70 Reviews

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70 Review Centre First Direct Internet Banking www.firstdirect.com Reviews

Full review by
Guest.
on 22nd May 2009

User Rating : 6
Respect : 0

Recently they've started withdrawing money (bills) from our account later in the day then they use to. This has led to use being overdrawn later in the day. When you work shift work, you don't went to be switching on your computor at 11:30pm when you get home from work to transfer money from one account to another. This is starting to happen quite regular. If you don't need to go into a branch then First Direct Internet Banking should suit you. Easy to use online, and pay bills.
Guest's review and ratings | 89 words
Review by
Guest.
on 11th May 2009

User Rating : 10
Respect : 0
First Direct is a totally different approach to banking. If they can help then they will. They speak to you like a human being. I am one of the lucky people with no financial worries but I know that if I had a problem then I would be able to talk to someone at First Direct and get some helpful advice. They are the only bank to be customer focused and I don't mean they are trying to sell you every financial product on the market.
Guest's full review | 107 words
Review by
bamburghcastle
on 30th Apr 2009

User Rating : 10
Respect : 0
I cannot speak of First Direct highly enough. 18 years and never, but never have I come even close to a problem. Real people, real customer service, real results. They should be a model framework for all internet banking operations.
bamburghcastle's full review | 76 words
Review by
steverobinson0
on 30th Apr 2009

User Rating : 9
Respect : 0
I have been a First Direct customer for about 17 years and in all this time I cannot think of one negative thing to say about them. The level of customer service is very high. The staff that man the telephone banking service are always helpful and polite and the response times are always prompt. The internet banking service is very easy to navigate. I would highly recommend First Direct.
steverobinson0's full review | 69 words
Review by
Guest.
on 24th Apr 2009

User Rating : 10
Respect : 0
First Direct set their standards very high. Other banks do not seem to notice or care. Always there, never a problem to help you out no matter what time or day. They supply all your banking needs. You can even have the account open if you are not living in this country or do not have an address here. They'll do practically anything that you may wish, and be pleasant at the same time. Nothing is a problem to them.
Guest's full review | 99 words
Review by
TREVIBBAN
on 27th Mar 2009

User Rating : 10
Respect : 0
I think First Direct is first class I have been with them for nearly 20 years never had a problem,I like the friendly staff always very helpful, and internet banking is easy for me,and thats saying something I am an OAP and female!! .
TREVIBBAN's full review | 44 words
Review by
User1000
on 26th Jan 2009

User Rating : 10
Respect : 0
Excellent telephone service - always speak to a real person who is able to help with whatever is needed. Clear communications. Very smooth transfer of current accuont from my old bank. Genuinely prioritise customer service - as opposed to just saying they do. I recently switched my current account to First Direct and the entire process has been incredibly easy. They provide all the information in good time, make an otherwise daunting process very straightforward and are always ready to help at ...
User1000's full review | 149 words
Review by
JTK
on 29th Nov 2008

User Rating : 10
Respect : 0
Superb telephone service Friendly people Keep telling me that I should move money to another one of their accounts to earn more money. I have been with first direct for around ten years now an I would not go anywhere else for my banking requirements.
JTK's full review | 50 words
Review by
Porkstone
on 24th Nov 2008

User Rating : 6
Respect : 0
First Direct are by no means the worst internet bank but they seem to have stagnated and are not trying very hard.I have been with them for five years and apart from the useless credit card (I can't seem to successfully order anything with it) I have been mostly satisfied.Recently I went over my overdraft limit due to changing jobs and got hit with £25 unauthorised overdraft arrangement fee, I decided not to challenge it because I did go over by £2000 so thought it fair enough. Yes ...
Porkstone's full review | 192 words
Review by
Guest.
on 24th Nov 2008

User Rating : 10
Respect : 0
I would recommend FD to all. We have been with them for 3 years, and when a problem does occur, this is always dealt with quickly and by someone who appears to care! The telephone customer service is without a doubt its differentiator, and I have yet to find a premier service that is better.
Guest's full review | 97 words
Review by
jc71
on 14th Oct 2008

User Rating : 3
Respect : 0
Been with them 7 years without a problem until recently. I have just moved house and being self employed took some time off to work on the new house. I then received a letter pointing out that no payments had been made to my current account for just over a month and asking if I could contact them to review the situation. It appeared that they were under the impression that First Direct were not my main bank any more. They seemed happy enough with my explanation but still felt the need to reduce ...
jc71's full review | 280 words
Review by
Guest.
on 19th Sep 2008

User Rating : 9
Respect : 0
Fantastic service online and by phone if you a) earn good money b) stay in the black! Fantastic service online and by phone if you a) earn good money b) stay in the black! No good if you want a sympathetic ear.
Guest's full review | 50 words
Review by
carolynanderson
on 29th Aug 2008

User Rating : 10
Respect : 0
Excellent. I am absolutely delighted with First Direct online banking. I can look up everything I need to, keep an eye on my balances, transfer between accounts and pay bills. What more could you ask?
carolynanderson's full review | 49 words
Review by
Jimmy111
on 28th Aug 2008

User Rating : 10
Respect : 0
I too have banked with First Direct for years (more than I can remember). They provide a great personal service and if anything does go wrong (so rare it's like hens' teeth), they sort it without bother. They keep the internet banking site up to date and listen to their cusomers suggestions and comments. I would not bank anywhere else. So, HSBC - keep First Direct separate and the best banking service available.
Jimmy111's full review | 97 words
Review by
snjstorrs
on 26th Aug 2008

User Rating : 9
Respect : 0
We have banked with First Direct for 18 years and they have provided an excellent service while we lived in the UK and abroad. Their internet/phone banking is the best I've used and I have used lots. However, since HSBC took over they are charging more for a poorer service which is very disappointing.
snjstorrs's full review | 69 words
Review by
gard262ing
on 14th Aug 2008

User Rating : 0
Respect : 0
If they are going to change your layout, they should inform their customers. What was wrong with the last setup? Nothing seems simple for the old age customers, who only log on once in a while. So far it has taken me over 5 minutes to try without success. Why do you keep messing about?
gard262ing's full review | 55 words
Review by
carpsio
on 5th Aug 2008

User Rating : 8
Respect : 0
Having been with First Direct for something like 15 years, and using the website as my main point of contact with the bank for a little over 5 years now, very rarely has it failed to do what I need it to do. Unlike a couple of other online banks I've used, the interface is very simple to navigate round and there aren't constant nagging efforts to sell you other products - which is a welcome relief.You can simply log in, see your balance and it's pretty easy to retrieve details for previous month ...
carpsio's full review | 390 words
Review by
Chris Harris
on 31st Jul 2008

User Rating : 5
Respect : 0
I joined them about 13 years ago and would have stood by them until within the last 8-9 months. Now I can not recommend them at all. There is little communication between themselves and the customer, at least in my case. I am and will be successfull even without First Direct.
Chris Harris's full review | 54 words
Review by
Guest.
on 31st Jul 2008

User Rating : 0
Respect : 0
I have joined First Direct bank with my boyfriend and this is the worst thing we could have done. It's showing balance but it's not showing available funds so it's really to go over (charge only £25). I always find it difficult to work out how much money we've got in the bank. It's not clear at all. Each time I phone them I have to queue up. Just cant wait to get a new account with another bank. I wouldn't recommend it to anyone. For the last couple of months it's been a nightmare!
Guest's full review | 97 words
Review by
Simon Heron
on 11th May 2008

User Rating : 10
Respect : 0
I have banked with First Direct for 13 years and I have been impressed by the courtesy and efficiency of the staff I deal with, they always seem to be happy to help even at outrageous hours of the night. They have kept me informed without bombarding me and I cannot say anything against them.
Simon Heron's full review | 64 words