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| Ease of Use | 8.4/10   |
|---|---|
| Value for Money | 6.5/10 |
| Reviewer Rating | 6.5/10 |
| Overall Rating | 6.3/10 |
Full review by
Simon Heron
on 11th May 2008
User Rating : 10
Respect :
0
Good Points: Quick on the phone, good Internet site, helpful and polite.
General comments: I have banked with First Direct for 13 years and I have been impressed by the courtesy and efficiency of the staff I deal with, they always seem to be happy to help even at outrageous hours of the night. They have kept me informed without bombarding me and I cannot say anything against them.
Simon Heron's review and ratings | 64 words
Review by
Guest.
on 9th May 2008
User Rating : 5
Respect :
0
My wife and myself have banked with First Direct for in excess of 10 years and always found them helpful, UNTIL we needed them. Our account has always been well managed and in the black. We were looking to obtain a bridging type loan to purchase a property abroad.
First Direct recommended that the best product for us would probably be an Off-set mortgage, which based on the information they already had on our accounts , agreed a mortgage 'in principle' .We duly sent off our application and all ...
Guest.'s full review | 174 words
Review by
gravitino
on 28th Apr 2008
User Rating : 0
Respect :
0
I have just received my monthly statement. For each of the five days on which I exceeded my overdraft limit, first direct has charged me £25. Total charge: £125 Plus, of course, there's the debit interest -- just over £8. How can this have any relation to the costs that first direct have incurred in servicing my overdraft???
I joined first direct 15-20 years ago, because I was so upset about Nat West charging me around £30 twice for sending me a letter to tell me ...
gravitino's full review | 175 words
Review by
Guest.
on 15th Apr 2008
User Rating : 10
Respect :
0
I have banked with first direct for just over a year now and have found them to be provide excellent 24/7 customer service. Whenever I have contacted them, I have never been transferred to another department or operator which has certainly been the case with previous banks that I have banked with, and my queries have always been answered wholly.
As far as being discriminatory is concerned, I disagree as far as the £10 per month is concerned, as this is also waived if you have a savings ac ...
Guest.'s full review | 192 words
Review by
Lioness72
on 3rd Apr 2008
User Rating : 0
Respect :
+1
DISCRIMINATION.... I have never felt in my life that I am labelled as "working class" or "lower class". You just don't face that attitude often nowadays. I live in a nice village in my own house, divorced with two children. I feel proud what I have achieved in life. Upper class? Middle class? Who cares - I'm happy just being me, not labelled. That is until I need to leave First Direct soon, when my savings account is dry. They have made me feel that I need to look elsewhere for my banki ...
Lioness72's full review | 381 words
Review by
Guest.
on 28th Mar 2008
User Rating : 4
Respect :
0
Generally a nightmare. Joined expecting excempterary service, no different to any other bank except they raise your expectations to expect more.
Guest.'s full review | 58 words
Review by
Guest.
on 27th Mar 2008
User Rating : 9
Respect :
0
I have banked with First Direct since 1993 and it is an excellent bank. Recently, as an executor of someone's will, I had contact with another bank and was reminded of the awful customer service I left all those years ago.
Guest.'s full review | 127 words
Review by
zoman
on 26th Mar 2008
User Rating : 9
Respect :
0
Been with First Direct Internet Banking www.firstdirect.com for 10 years and always found them good to deal with. Had only one screw-up which could have had disastrous consequences. Matter resolved swiftly (at Xmas time, too) and fees involved refunded. When I decided that I would like an explanation for the screw-up and contacted them, a senior member of management telephoned me and the fees were refunded a second time. Sort of money for nothing, from a bank. Sweet.
zoman's full review | 108 words
Review by
shlomitferguson
on 26th Mar 2008
User Rating : 2
Respect :
0
First Direct used to be an efficient bank in my opinion. Unfortunately it is only efficient at advertising itself and living off its past glory.
shlomitferguson's full review | 62 words
Review by
asdasd43asd
on 19th Mar 2008
User Rating : 0
Respect :
0
I am a British Citizen.I am on electoral poll.I have £40000 (annual) salaryNever missed a paymentI was rejected to open an account with First direct. They didn't tell me the reason.
asdasd43asd's full review | 35 words
Review by
wouldilie
on 13th Mar 2008
User Rating : 10
Respect :
0
I've been with First Direct a few years now and always found their phone service and people to be first class. Their on line account is reasonably intuitive to use though it could be more so. This is a bank where the staff actually comprehend what they are doing instead of following blind processes and scripts. True they may have scrapped free banking in certain (limited) conditions but if you want an excellent service then expect to pay the bank and not your phone company.
wouldilie's full review | 105 words
Review by
Guest.
on 5th Mar 2008
User Rating : 2
Respect :
0
I was with First Direct Internet Banking www.firstdirect.com for 7 years never needed a over draught then I was unlucky enough to be hit hard financially by a totally unexpected change in my life. After being a model customer for 7 years, for a total of nine months First Direct drove me deeper into despair, high charges, threats, withdraw of cards, all because I was going into a unagreed overdraught by a misly £100, When I asked them for a overdraught to cover the £100 they refused. ...
Guest.'s full review | 212 words
Review by
JHOFFMAN
on 22nd Feb 2008
User Rating : 10
Respect :
0
7 years of pure banking heaven. Simple efficient and a joy to deal with. A fantastic Internet site that works very well and can change the way you plan your finance to great benefit. What ever way you cut it they are just about as good as you could make banking. An excellent triumph of customer service over banking IT and cost saving nonsense that I get from the other 4 bank accounts that I have with other banks. I would happily pay my mates £20 each to change to First Direct, as I would ...
JHOFFMAN's full review | 238 words
Review by
woode
on 5th Feb 2008
User Rating : 3
Respect :
0
First Direct was a great bank, but now I fall below the minimum salary level (by £100) I only qualify for an account because I have a small savings account. Once these funds are used, I will have my account closed.
I used to have a £250 overdraft facility, now I have to pay £25 for this facility. The internet banking was swift and efficient, however lately it has crashed on me twice, and my last email to Firstdirect was lost as the system was "unavailable" - 04.02.08
I was ...
woode's full review | 147 words
Review by
Guest.
on 28th Jan 2008
User Rating : 10
Respect :
0
First Direct is a fantastic bank. It doesn't make me feel like a number but an individual. I have never had any problems with FD. I am always treated with respect and courtesy. I recently had one of their representatives ring me to review my accounts where they suggest things that could save you money. In my case I had a large balance on a credit card with them and swapped this for a loan. It has saved me over '£100 per month. No other bank has done that before. They would be getting more ...
Guest.'s full review | 136 words
Review by
Guest.
on 24th Jan 2008
User Rating : 10
Respect :
0
First Direct Bank will change your perception of good service and makes you intolerant of any other service provider. customer service beyond compare in a world of sullen attitudes and foreign call centres.
Guest.'s full review | 33 words
Review by
Guest.
on 24th Jan 2008
User Rating : 10
Respect :
0
Never had any problems with First Direct. Good, easy access. No problems at all.
Guest.'s full review | 16 words
Review by
gmalc
on 1st Jan 2008
User Rating : 0
Respect :
0
First Direct used to boast that the vast majority of their customers would recommend them to their friends; they seem to have forgotten they need to earn that type of loyalty and assume customers have nowhere else to go.
After 15 years with First Direct their new found determination to levy charges and arrangement fees at the drop of a hat has finally driven me away ? I guess I should have seen the writing on the wall when they arbitrarily decided to compete with banks offering better curre ...
gmalc's full review | 146 words
Review by
scruggy1
on 13th Dec 2007
User Rating : 8
Respect :
0
Overall, I have very good experience with this bank and would recommend to anyone. Keep up the good work.
scruggy1's full review | 56 words
Review by
rambler2
on 10th Nov 2007
User Rating : 4
Respect :
0
At First Direct Internet Banking the telephone staff are always very pleasant and helpful. At my age I feel much more confident and competent on the telephone than at the computer so possibly I'm inclined to be a little unfair on there Internet Banking System.
rambler2's full review | 70 words
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