First Direct Internet Banking Reviews - www.firstdirect.com

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★★★☆☆
2.9 / 5
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First Direct Internet Banking www.firstdirect.com
First Direct Internet Banking www.firstdirect.com
First Direct Internet Banking www.firstdirect.com

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Latest Reviews

★☆☆☆☆

“Do First Direct want my business?”

Written on: 13/12/2014 by Lt50 (1 review written)

I have been with HSBC Group since 1966 and with FD since 1996. I have recently received a letter asking for additional information about myself, i.e. Proof of Identity and proof of address both to be certified by a independent professional person. Interestingly for a married woman they have made providing proof of address particularly difficult. For example, Council Tax bills, utility bills, water rates, telephone bill, Sky TV, are all in my husbands name and which pensioners receive a tax… Read Full Review

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★☆☆☆☆

“On line security has ruined this bank”

Written on: 08/10/2014 by Muffyc30 (1 review written)

The new security measures introduced gave ruined this internet banking service It's almost unusable If it's not changed soon I wil leave despite the fact I have been with them for over 15 years You can't even send them an e mail with a security code fron a smart phone now! It's a total joke… Read Full Review

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★★☆☆☆

“Not Very Good at All”

Written on: 07/10/2014 by Mattinglyim252 (1 review written)

Joined First Direct in June 2014 after some research online showed them as having very good feedback and high customer satisfaction, what a huge mistake that was!!! I have had nothing but trouble from day 1, they messed up setting up my direct debits, took nearly 2 months to sort this and get back to me after complaining, would not talk to me about my own account due to their ridiculous security checks which are laughable Its banking not MI5, staff were rude and obnoxious, and please dont fall… Read Full Review

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★★☆☆☆

“Going downhill fast”

Written on: 10/09/2014 by Rihanna453 (1 review written)

Used to be great, but now the interest rates are awful and the customer service is very poor. The mortgage application process is a joke. Other banks have really upped their game and I will be switching provider… Read Full Review

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★☆☆☆☆

“do not use!!!”

Written on: 04/09/2014 by Johnsondalys (1 review written)

Do not use this bank under any circumstances! The customer service is awful, you are just a faceless pleb in their eyes. They charged me £10 as they said during a calendar month I did not meet criteria of either crediting £1000 OR maintain a £1000. I contacted them as I thought it was just a simple mistake and explained that four payments of £323 had been made during this period so they should refund charges. They refused so I lodged a complaint 3 wks ago and have since transferred to… Read Full Review

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★☆☆☆☆

“Another previously satisfied customer leaving First Direct”

Written on: 30/08/2014 by BirminghamPaul (1 review written)

I've been a customer of First Direct for over 20 years. A very satisfied customer. I've been one of those people recommending FD to friends when they've moaned about their banks. I've never had any problems in all those 20+ years until .......... their new security key system. It's driven me to distraction, locked me out of both my phone and web access and simply is so customer UNFRIENDLY. I can't believe after all the good work they've done over the years they've allowed some idiot to… Read Full Review

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Tabitha99's Response to BirminghamPaul's Review

Written on: 10/09/2014

i completely agree and having been previously happy but now locked out like you in spite of doing all the little password hoops, seems to be a gliche. couldnt even login to send them a message to say there was a problem as that too needed yet another key. the app seems to have frozen so i had to delete and reload which of course then thought was another device so wanted another login generated. frustrated i phoned up (so not online facility anymore) and felt like they were almost willing me to go. not like how it used to be when i joined over 15 years ago. like you im going to switch because of this homemade app and the lack of support and resolution.

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★★☆☆☆

“FD Internet Banking Security is making me look...”

Written on: 28/08/2014 by beggarsoak (1 review written)

Oh what a shame back in the days before internet banking FD were the best on block for quick and easy bank transactions, just phone them up and two rings later you were through to friendly Yorkshire citizen who were keen to help you. But now the hand of corporate internet banking has closed in. They don't see the need to be friendly on the phone anymore, after all why pay people to answer the phone when you have internet banking available. Only FD internet banking sucks! The security is… Read Full Review

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★☆☆☆☆

“Used to be great - now awful”

Written on: 26/08/2014 by Viviana182 (1 review written)

I picked FD years ago due to the excellent online banking capability and the low fuss non-automated telephone banking service. Up until 3 months ago, I would have given them the highest rating possible. However, in what I can only assume was a change in high level management, they have undergone a stunning turnaround from best service, to worst I have ever received. A summary of my experiences the past 3 months since they introduced new security protocols: 1) A poorly managed and… Read Full Review

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★☆☆☆☆

“New Secure card system too onerous”

Written on: 14/08/2014 by Nibeht (2 reviews written)

Having been with First Direct for over 15 years I am now moving accounts. I don't disagree with a digital card to help get things a bit more secure, but so far I have had to use it every time I want to make a payment, and also I got told couldn't make the payment until next day. On phoning the bank they said a security check, even though I have already sent monies to this before and it was set up with a digital card confirmation. Other banks don't insist on blocking payments after I have set… Read Full Review

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★☆☆☆☆

“dont bother absolute awful bank”

Written on: 01/08/2014 by BeckhamHunt169 (1 review written)

Expensive phone number to call, online banking wouldn't let me on, constantly had problems, received a fifty pound charge whilst being unable to log in to my banking. Left after six months and was promised a hundred pounds due to being unsatisfied but had to constantly chase them via email and phone they still didn't put it in my account before it was closed so now awaiting a cheque. Staff difficult to deal with advised they would not cover my call costs for complaining even though they… Read Full Review

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★☆☆☆☆

“Fantastic staff - awful product”

Written on: 25/07/2014

I moved to First Direct, mostly because of all the great customer service reviews the bank keeps seeming to come top in. Whilst I could not agree more that their call centre staff are extremely polite and friendly, unfortunately the online banking system is woeful. The security system, which in fairness does try to protect against fraud (or at least push any culpability to the account holder) is desperately over complicated and simply does not work. I think I am on my third or fourth… Read Full Review

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★☆☆☆☆

“Insane security procedure that exposes you to phishing...”

Written on: 11/07/2014 by Davies251 (1 review written)

My wife and I have been with first direct for 14 years. We both have security dongles for online access, and use internet banking only, I do not even remember my telephone passwords anymore. Recently I repeatedly complained about first direct's share dealing service playing up (accounts not settled for several days, transfers to ISA repeatedly refused due to first direct's online system problems), and as usual, I requested return response by secure electronic message. First direct then called… Read Full Review

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★★★★★

“Best bank I've been with all my life”

Written on: 25/06/2014 by Nobodysdriving (3 reviews written)

First Direct is the best bank I've been with. they are available 24/7 (even on bank holidays), they always come up with a solution and offer me a great service. Have been with them for over 12 years, will never contemplate another bank. Also I've had quite a big pre-approved overdraft with them and their charges have been much more reasonable than any other bank, certainly good value. … Read Full Review

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★☆☆☆☆

“robbed by first direct bank”

Written on: 23/06/2014 by chughtai (1 review written)

i banked a cheque into my first direct bank like any normal person would bank a cheque, upon doing so because ime one of those millions of people who do alot of their banking on their mobile phone which is very much more convenient nowadays. whilst waiting for the cheque to clear just out of curiosity i checked my account the next day and it showed that the cheque had gone in and showed a balance with the cheque amount but the balance was not available, fare enough i expected this until the… Read Full Review

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★★★★★

“100% caring”

Written on: 21/06/2014

Been with bank 14 years never had any problems at all.Bank staff do care if cmr has difficulties with account..They even gave me a direct landline number to call when I explained why I didn't call them on 0845 number...Emails answered quick and will be staying with them… Read Full Review

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★☆☆☆☆

“New system and changes”

Written on: 20/04/2014 by mlSpence80 (1 review written)

Tried to use their new system - wasted a whole afternoon and still not working. Tried to get help and was put through a virtual assistant - crashed and then could not understand what i wrote. Will be leaving this useless bank in very near future… Read Full Review

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Sineds's Comment

Written on: 18/06/2014

I have been with this bank for over 10 years and fully agree with this review. The new system is absolutely awful. Certainly they've made it 'secure' now the customers can't login!!!!!!
I'm off elsewhere

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Rr89Rr's Comment

Written on: 25/07/2014

Completely agree - good bank ruined

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Fred27's Comment

Written on: 28/07/2014

They seem to have lost it completely - had my card swallowed on holiday because they made a mistake on the system - did the apologise or help - sadly no - they blamed everyone else.

I'm off too

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★★★★★

“Superb bank”

Written on: 13/03/2014 by IrvinMiranda492 (1 review written)

Excellent bank, no issues whatsoever for the five years I've been with them. Easy to get through to on the phone, UK staff and 24 hours a day contact, online banking is easy to use and the overall service is second to none. I wouldn't switch bank for any financial incentive as I know nobody else would compare… Read Full Review

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★★★★★

“Best Bank Ever!”

Written on: 21/02/2014

Never had any problems, fast and good customer service, never do you have to wait on a automated line. You speak to real people as soon as you call and the security is good without annoying you. … Read Full Review

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★★★☆☆

“After 23 years ... I'm leaving First Direct”

Written on: 29/01/2014

You'd think even requesting to close my current account after that length of time would've been a cause for concern for the CS rep ... it would've been 23 years ago. But now ? FD couldn't care less, their advisers can't even disguise their indifference. Maybe it's poor wages, long hours, operational culture ... I don't know. What I do know is that FD is no longer the bank I joined. Plus side ? Very few problems with direct debits, standing orders (whatever did go wrong they fixed… Read Full Review

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★★★★★

“Internet banking setup”

Written on: 28/01/2014

The process is easy and took me 10 minutes including the download and setup of the phone App. The App for Iphone is very good. … Read Full Review

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