ASDA Photos Reviews

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★☆☆☆☆

“blurred rubbish ”

Written on: 29/06/2015 by MH72 (1 review written)

I am a semi pro wildlife photographer using a canon digital 450D camera and high quality digital zoom lenses. I have had puctures featured in the media and i have many printed to A1 box canvas. I recently used asda i have several wildlife pictures printed and i couldn't believe the poor blurred and grainy quality of the pictures. I was extremely disappointed with the quality and im sure a cheap off the shelf printer would have produced a better quality of picture. I would not use asda again nor… Read Full Review

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★☆☆☆☆

“Poor Quality”

Written on: 30/05/2015 by Hoffman124 (1 review written)

I was in disbelief how poor the quality of the photos I had printed of with ASDA. I used a Conon Digital camera and some were photos taken by a professional photographer. They looked blurred. I was very disappointed. I will not use ASDA in the future… Read Full Review

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★☆☆☆☆

“Rubbish!”

Written on: 13/05/2015 by suesal12345 (1 review written)

Can never fot a whole picture -always someonee head cut off the pictures or at the sides of the pictures! Phoots service cusstomer service is appalling - staff always too buys or relucant to help! "Can't you do it online?" one said. And another point blank told me she didnt know how to use the machine so no, she couldnt help either! Won't be using again!!… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 24/04/2015 by Haley28 (1 review written)

I used one of the in store self sevice machine in my local store today. The photos i wanted to print uploaded fine and showed good photos but when i printed them i was shocked to find that the photos had half the photo missing .half of the prints were no good has was printing them for a project . I.mentioned it to the casheir she told me it only prints the centre of the photo and still charged me. Wont be using again… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 03/03/2015 by Quidinish (1 review written)

A price of 30p each for 9x6 prints sounded a bargain. I downloaded my very sharp 16mp DSLR photos taking over an hour to upload them at very high quality. When the photos arrived, ahead of the advertised time, they were very poor quality and blurred. They looked as if they had been taken on a very old smartphone at perhaps 640x480 resolution. The paper is also very thin and low quality. I contacted customer services and they said that there was nothing they could do to improve the sharpness of… Read Full Review

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★☆☆☆☆

“nothink if i could put less than nothink i would.”

Written on: 24/01/2015 by chelsea2003 (1 review written)

I ORDERED A CANVAS PICTURE WHEN IT CAME IT WAS DARK AND HAD A LIGHT REFLECTION ON IT WHEN WE TOOK IT BACK TO ASDA STORE HEREFORD THEY WERE NOT VERY HELPFUL OR POLITE EVENTUALLY THEY OFFED US A STORE VOUCHER WHICH WE DIDN'T WONT BUT IN THE END IT WAS ALL THEY WERE GOING TO GIVE US SO WE HAD TO EXCEPT BUT I AM DISCUSSED BECAUSE I NEEDED THE MONEY BACK TO GET ANOTHER PHOTO DONE BY SOMEONE ELSE. I WONT HAVE ANOTHER PHOTO DONE AND WHEN I HAVE SPENT THE VOUCHER I WILL NOT USE ASDA EVER AGAIN I PAID… Read Full Review

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★☆☆☆☆

“poor quality photo gifts”

Written on: 17/01/2015

I ordered 2 personalised pencil cases with photo and name personalisation. There was a template on the webpage with a fairy and pink writing and stars. When they arrived the fairy picture had part of its head sewn into the seam in both pencil cases so the picture was incomplete, the pink ink on the stars was faded at the top of one of the pencil cases and both pencil cases had black speckles all over the white design that made them look dirty. There was no way I could use them as presents. When… Read Full Review

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★☆☆☆☆

“Shocking let down and poor communication!!!”

Written on: 04/01/2015 by LydiaLake (1 review written)

Ordered a personalised cushion on 7 Dec 2014 for a works secret salta gift. Standard 7 working days delivery to store was the only option available but as the present giving was on 18 December and this meant arrival on 16 Dec I wasn't worried. Website said I would receive an email nearer to time advising me it was in store. By night of Monday 15 Dec I hadn't heard anything so called up. I was told that they have been having problems with delivery timescales for quite a while now and all these… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful !!!”

Written on: 29/12/2014 by VeryVeryAnnoyedAndAngryCustomer (1 review written)

I would be giving this review 0 stars if possible - absolutely shocking service. Ordered a personalised jute bag on 16th December and had confirmation this would arrive on Christmas Eve to be picked up. Christmas Eve came and still no e-mail so phoned my local asda TWICE to be told it wasn't there - was told the company had a problem with the fabrics so items like cushions/jute bags would be delayed. Phoned back twice on the 27th and had no answer. Phoned back today (29th) and spoke to a… Read Full Review

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Rachelp73's Response to VeryVeryAnnoyedAndAngryCustomer's Review

Written on: 03/01/2015

Hi, I like you would give this zero stars and a zero service. I went into my local Asda and wanted to place an order for a Photo Jute bag but had missed the order deadline in store but was told that I would be able to do it on line and still have it for Christmas. I went straight home and ordered this bag on line on the 15th December and I am still waiting now!!!!!
When I placed my order on line it clearly stated on the Asda photo website that the last order date for delivery for Christmas was the 17th Dec, so when I hadn't received any email to say it was instore I phoned head office on Christmas Eve and was told that I had missed the order deadline and would not get the bags. I have since phoned my local store who are unable to help as I placed the order on line and I have phoned head office twice and they have given me different info regarding last order dates each time and I am still none the wiser when I will receive these bags as they keep fobbing me off!!!

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★☆☆☆☆

“It's a joke!”

Written on: 23/12/2014 by vxRees427 (1 review written)

Ordered a photo cushion online on 9th December and got a confirmation email saying it would be delivered to my local store in 7 days. On 18th December I received another email apologising for the delay saying that all orders received between 8th and 10thDecember would be dispatched on 18th and 19th December and I would received a further email when this happened. It is now 23rd December and following my sending 3 emails with no reply and trying to phone the customer services number, which is… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 02/11/2014 by Mamamia41 (1 review written)

Every time my daughters go to print off pictures from there iPhones the screen shows good pictures but when printed off there heads are cut off and they go and pay for this as a receipt is given, these machines should be taken out as my daughters have spent a fortune with no good photos to show for it… Read Full Review

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★☆☆☆☆

“Never again....!!”

Written on: 12/07/2014 by richfletch123 (2 reviews written)

On Saturday 21st June I ordered a 12x16 photo via Asda online services. A good price and able to be collected from my local Asda that is only about 3 miles from where I live. What could be simpler? On Friday 27th June I received an E-mail informing me my photo was ready to be collected. I collected a large tube and brought it home. On opening the tube I realised I had been sent somebody elses photo!! Off I went back to Asda only to be told they could do nothing about it as it was ordered online… Read Full Review

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★☆☆☆☆

“Unsure”

Written on: 07/06/2014 by Caseyg427 (1 review written)

Can't really give proper review as every time I go to usr machine it is not working. Even the staff say it never works… Read Full Review

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★☆☆☆☆

“sad”

Written on: 26/05/2014 by Delilah315 (1 review written)

Never put a usb stick had loads off photos it format them all and lost all off it babybphotos the lot?… Read Full Review

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★☆☆☆☆

“Website woes”

Written on: 27/09/2013

What a poor website for ordering a canvas from, I had three attempts and gave up! I then read a lot of reviews on other peoples issues so know it's not me or my computer, how can such a big company have such a poor site? ASDA please fix it before you lose more customers like me to Tesco photo… Read Full Review

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★☆☆☆☆

“Online photo hopeless”

Written on: 20/09/2013 by Pamelamissy (1 review written)

Just spent ages trying to order 120 prints of our holidays using Asda,s website and it's simply the worst online experience you can have! It hard enough just to select all your images from your computer, the site crashed twice with a message saying page not found and when I got some images to upload and attempted to edit them I got the same sort of messages. I don't know why they changed the site as I used them last year and it worked, so I have ended up using Tesco site, a bit more… Read Full Review

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★☆☆☆☆

“Copy of photos to CD service - don't go to ASDA”

Written on: 19/09/2013 by Testvalley (1 review written)

ASDA have linked up with Fuji to copy camera memory cards to CD. Seems simple enough but they have really mucked this up. They DO NOT COPY PHOTOS. They CONVERT pictures to a different format that can only be read by specialist software. The CD won't run in any DVD player or Playstation 3 so you can't view the pictures on a TV. They provide a viewer which will work on a PC only but it offers very little control of viewing and is incredibly slow to load a full-screen picture (Hires). For the… Read Full Review

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★☆☆☆☆

“No stars - Disgusted with prints and service”

Written on: 09/05/2013

Prints received were poor quality and the cropping wasn't correct resulting in parts of the main picture cut off. Also over charged - They had an offer advertised for free upgrade size prints (no small print) but on another advert small print states when you select the 7x5 size! An email sent to customer service was ignored too. There customer service is appalling; very rude woman spoke to me, she had no customer service/people skills. She raised her voice and wouldn't let me speak. Most… Read Full Review

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Airwolf's Comment

Written on: 12/09/2013

You do know it states in Asda's terms and conditions that if your not happy with your print quality you are entitled to new prints or a full refund.
Thank god you don't want anything to do with Asda anymore, they just saved themselves a headache!

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★☆☆☆☆

“Gutted!”

Written on: 15/02/2013

ordered some wrapping paper for my sisters birthday 2 weeks ago, travelled twice to the store to collect (which cost me petrol and car parking ticket money)both times it wasnt there. so rang customer service who were very polite, however told me my order should be in the store ready to collect, rang the store who said it was lost!! i had to get a refund as it wouldnt get too me in time if they sent it again....very dissapointed!… Read Full Review

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★☆☆☆☆

“Photo book lost!”

Written on: 14/10/2012

I started a photo book on the asda website. Part way through the website has changed, and all my hard work lost On the new website I tried to create a new book, but not only do I have to start from scratch, but there is only the option to put photos into your book from external websites (e.g. twitter, flikr); I can't add the photos which I've uploaded to Asda's website....utter madness! I started afresh, uploaded all of my photos again, but now I can't delete any photos from the book, or… Read Full Review

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