ASDA Photos Reviews

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Latest Reviews

★☆☆☆☆

“shocking”

Written on: 24/04/2015 by Haley28 (1 review written)

I used one of the in store self sevice machine in my local store today. The photos i wanted to print uploaded fine and showed good photos but when i printed them i was shocked to find that the photos had half the photo missing .half of the prints were no good has was printing them for a project . I.mentioned it to the casheir she told me it only prints the centre of the photo and still charged me. Wont be using again… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 03/03/2015 by Quidinish (1 review written)

A price of 30p each for 9x6 prints sounded a bargain. I downloaded my very sharp 16mp DSLR photos taking over an hour to upload them at very high quality. When the photos arrived, ahead of the advertised time, they were very poor quality and blurred. They looked as if they had been taken on a very old smartphone at perhaps 640x480 resolution. The paper is also very thin and low quality. I contacted customer services and they said that there was nothing they could do to improve the sharpness of… Read Full Review

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★★☆☆☆

“Quality of scanned images from nagatives”

Written on: 04/02/2015 by smudgyclown (1 review written)

I have been scanning my negatives with a cheap scanner I purchased for £30 and the quality isn't as good as I would have liked. As my children's photos were all taken before digital I wanted to get them all on a disc to make a book. So I decided to take them to ASDA and get them scanned properly for better quality. Result: Viewing the Asda scanned picture next to the same one done on my cheap scanner.......Asda one is totally pixelated. The one I did myself enlarges to a far greater size… Read Full Review

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Kamaram's Response to smudgyclown's Review

Written on: 15/04/2015

This is rubbish! I DO NOT RECOMMENDED AT ALL! I ordered 2 notebooks and it was meant to take 5days yet 13days later I rang and ask them why and they say the images print so I sed u should have told me before know I want a refund and compensation for wasting my time! Wish me luck....

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★☆☆☆☆

“nothink if i could put less than nothink i would.”

Written on: 24/01/2015 by chelsea2003 (1 review written)

I ORDERED A CANVAS PICTURE WHEN IT CAME IT WAS DARK AND HAD A LIGHT REFLECTION ON IT WHEN WE TOOK IT BACK TO ASDA STORE HEREFORD THEY WERE NOT VERY HELPFUL OR POLITE EVENTUALLY THEY OFFED US A STORE VOUCHER WHICH WE DIDN'T WONT BUT IN THE END IT WAS ALL THEY WERE GOING TO GIVE US SO WE HAD TO EXCEPT BUT I AM DISCUSSED BECAUSE I NEEDED THE MONEY BACK TO GET ANOTHER PHOTO DONE BY SOMEONE ELSE. I WONT HAVE ANOTHER PHOTO DONE AND WHEN I HAVE SPENT THE VOUCHER I WILL NOT USE ASDA EVER AGAIN I PAID… Read Full Review

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★☆☆☆☆

“poor quality photo gifts”

Written on: 17/01/2015

I ordered 2 personalised pencil cases with photo and name personalisation. There was a template on the webpage with a fairy and pink writing and stars. When they arrived the fairy picture had part of its head sewn into the seam in both pencil cases so the picture was incomplete, the pink ink on the stars was faded at the top of one of the pencil cases and both pencil cases had black speckles all over the white design that made them look dirty. There was no way I could use them as presents. When… Read Full Review

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★☆☆☆☆

“Shocking let down and poor communication!!!”

Written on: 04/01/2015 by LydiaLake (1 review written)

Ordered a personalised cushion on 7 Dec 2014 for a works secret salta gift. Standard 7 working days delivery to store was the only option available but as the present giving was on 18 December and this meant arrival on 16 Dec I wasn't worried. Website said I would receive an email nearer to time advising me it was in store. By night of Monday 15 Dec I hadn't heard anything so called up. I was told that they have been having problems with delivery timescales for quite a while now and all these… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful !!!”

Written on: 29/12/2014 by VeryVeryAnnoyedAndAngryCustomer (1 review written)

I would be giving this review 0 stars if possible - absolutely shocking service. Ordered a personalised jute bag on 16th December and had confirmation this would arrive on Christmas Eve to be picked up. Christmas Eve came and still no e-mail so phoned my local asda TWICE to be told it wasn't there - was told the company had a problem with the fabrics so items like cushions/jute bags would be delayed. Phoned back twice on the 27th and had no answer. Phoned back today (29th) and spoke to a… Read Full Review

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Rachelp73's Response to VeryVeryAnnoyedAndAngryCustomer's Review

Written on: 03/01/2015

Hi, I like you would give this zero stars and a zero service. I went into my local Asda and wanted to place an order for a Photo Jute bag but had missed the order deadline in store but was told that I would be able to do it on line and still have it for Christmas. I went straight home and ordered this bag on line on the 15th December and I am still waiting now!!!!!
When I placed my order on line it clearly stated on the Asda photo website that the last order date for delivery for Christmas was the 17th Dec, so when I hadn't received any email to say it was instore I phoned head office on Christmas Eve and was told that I had missed the order deadline and would not get the bags. I have since phoned my local store who are unable to help as I placed the order on line and I have phoned head office twice and they have given me different info regarding last order dates each time and I am still none the wiser when I will receive these bags as they keep fobbing me off!!!

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★☆☆☆☆

“It's a joke!”

Written on: 23/12/2014 by vxRees427 (1 review written)

Ordered a photo cushion online on 9th December and got a confirmation email saying it would be delivered to my local store in 7 days. On 18th December I received another email apologising for the delay saying that all orders received between 8th and 10thDecember would be dispatched on 18th and 19th December and I would received a further email when this happened. It is now 23rd December and following my sending 3 emails with no reply and trying to phone the customer services number, which is… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 02/11/2014 by Mamamia41 (1 review written)

Every time my daughters go to print off pictures from there iPhones the screen shows good pictures but when printed off there heads are cut off and they go and pay for this as a receipt is given, these machines should be taken out as my daughters have spent a fortune with no good photos to show for it… Read Full Review

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★★★★★

“Follow the instructions”

Written on: 22/09/2014 by RyanLove136 (1 review written)

If you follow the instructions it really is not that difficult to achieve good quality photos, even though it is self service the staff were more than happy to offer assistance. I did notice that the woman standing next to me on the other machine was reluctant to touch the screen to select what she wanted, after much moaning did not check her pictures on the screen proceeded to complain when one of her photos had part of someones head cut of. I have always had no problems with the quality of my… Read Full Review

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★★☆☆☆

“quality of pictures ”

Written on: 06/09/2014 by Abelz384 (1 review written)

Brought for nearly 20 pound pics on self sever machine and when i saw the pics quality and paper quality was iformed by the staff that you should try one hour machine people dont know this machine they are not as good as one hour machines and then she even mentioned its ok its not great the pics are on those machine and even their staff knows and spend nearly 20 pound on the machine and the quality is not good , what i am supppose to do with the pics i took and cannot use them beware dont use… Read Full Review

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★☆☆☆☆

“Never again....!!”

Written on: 12/07/2014 by richfletch123 (2 reviews written)

On Saturday 21st June I ordered a 12x16 photo via Asda online services. A good price and able to be collected from my local Asda that is only about 3 miles from where I live. What could be simpler? On Friday 27th June I received an E-mail informing me my photo was ready to be collected. I collected a large tube and brought it home. On opening the tube I realised I had been sent somebody elses photo!! Off I went back to Asda only to be told they could do nothing about it as it was ordered online… Read Full Review

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★★☆☆☆

“too long delivery”

Written on: 27/06/2014 by NicholasPatton8 (1 review written)

I ordered my photos online and I have been waiting almost 2 weeks now and I haven't received them yet. Very frustrating… Read Full Review

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★☆☆☆☆

“Unsure”

Written on: 07/06/2014 by Caseyg427 (1 review written)

Can't really give proper review as every time I go to usr machine it is not working. Even the staff say it never works… Read Full Review

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★☆☆☆☆

“sad”

Written on: 26/05/2014 by Delilah315 (1 review written)

Never put a usb stick had loads off photos it format them all and lost all off it babybphotos the lot?… Read Full Review

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★★★★★

“Asda Morley (Leeds)”

Written on: 13/04/2014 by MikeWestYorkshire (1 review written)

I took a couple of rolls of 35mm film to have developed and put on a disc. Staff were great, a one hour service, could not be more pleased - oh and dirt cheap, I think it was £3!!… Read Full Review

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★★☆☆☆

“photobook omissions”

Written on: 16/10/2013

I received the photobook I ordered today and can't fault the quick service, it has arrived within 2 days of placing the order. It is a gift for my daugters 21st. Unfortunately text is missing from one of the pages. I reviewed my order online to see if I had accidentally deleted the text, but found it is still very clearly there. There customer service response is that is has been lost in cyber space and therefore it is not their fault. Therefore if you use Asda and submit your finished… Read Full Review

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★☆☆☆☆

“Website woes”

Written on: 27/09/2013

What a poor website for ordering a canvas from, I had three attempts and gave up! I then read a lot of reviews on other peoples issues so know it's not me or my computer, how can such a big company have such a poor site? ASDA please fix it before you lose more customers like me to Tesco photo… Read Full Review

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★★★★★

“film to negatives and scanned to disc”

Written on: 27/09/2013

Been using ASDA for many different film developing and scanning processes (ASDA DUNDEE DOUGLAS). The threee women assistants are very good and the negs and scans are of good quality - only limited by the Fuji Frontier machine. Asked if they would NOT cut the negs into strips but leave them whole..."No problem sir". "Could you leave out the postcard sized images as they conflict with my image viewer". "I'll check if we can do that" - 2 min phone call - no problems. At one time, took in 9 rolls… Read Full Review

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★☆☆☆☆

“Online photo hopeless”

Written on: 20/09/2013 by Pamelamissy (1 review written)

Just spent ages trying to order 120 prints of our holidays using Asda,s website and it's simply the worst online experience you can have! It hard enough just to select all your images from your computer, the site crashed twice with a message saying page not found and when I got some images to upload and attempted to edit them I got the same sort of messages. I don't know why they changed the site as I used them last year and it worked, so I have ended up using Tesco site, a bit more… Read Full Review

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