Bonusprint Reviews

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0.5 stars
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Average Ratings for Bonusprint

  • Quality of service0.4 stars
  • Layout of shop0.8 stars
  • Value for Money0.5 stars
  • Overall rating0.5 stars

 

4 Reviews For Bonusprint

  • hotunderthecollar Rank: Lance Corporal 21st Dec 2009

    Reviewer rating: 1 stars


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    I was so disappointed with the service I received from Bonusprint. They were the cheapest photo book with personalised cover I could find on the Internet.

    The photobook system asks you to make and design the book before paying.
    I spent two days uploading pictures and arranging wedding photo books as presents for xmas for my friends and family. I was adding them to shopping basket as I went along. oN the third day I came to checkout and the payment page wouldn't work. When I phoned customer services they shrugged their shoulders, provided no help and just said they couldn't do anything. The only way payment would work is over the Internet. After investing all that time and effort I even offered to drive up to their office (30miles away) and deliver cash which they wouldn't accept.
    I've had a look around on other review sites and it seems Im not the only one to experience this problem. I know the MD reads these reviews as hes commented a few times. Its just a shame Bonusprint won't do something to fix the problem.
    My order was IRO £200. I'm sure I'm not the only one who's not been able to make a payment so Bonusprint have probably lost out on other orders too. If I was a Bonusprint shareholder I'd be concerned they are not looking after my investment.
    I urge you to use a different service so you don't waste your time too.

  • AnthonyE1 9th Sep 2008

    Reviewer rating: 0.5 stars


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    They used to be able to turnaround photos in a day, now over a week and no photos yet. Just not good enough, can't call because no one is answering when I try and they haven't replied my contact of them via their website. Don't use them.

  • Guest 18th Mar 2008

    Reviewer rating: 0 stars


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    My wife and I tried to get our wedding photos printed with this company in October 2007. The prints were of poor quality and were not the specification we asked for. It was impossible to get in touch with anyone at customer services for weeks, and when we did eventually get through to cancel the order we were assured a refund. That was December 2007. It is now the 18th March 2008 and we are still waiting for our refund (excuses: the person who signs the cheques is off, it must have been lost in ...

  • Derbyshire Cookies Rank: Lance Corporal 24th Dec 2007

    Reviewer rating: 0.5 stars


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    I ordered photo calendars from BonusPrint on 23rd Nov with a promised delivery of 10 days. I still do not have the goods on 24th Dec - over a month later.
    They e-mailed me to say they had received my order but when I contacted them they said they hadn't!
    They are not answering the phone today and have put it through to a security guard!
    Is there anything else I need to say except don't use them?