Written on: 11/05/2013
I visited the Newbury branch today to scan some old photos onto a dvd disc. I was quoted £2.99 per scan.As I wanted 26 photos scanned this would total £77.74.I was gobsmacked,I said I could buy an all in one printer and ink cartridges for less than this to which they agreed.I left and went to Tesco where I scanned them and had printed copies and a disc for £8.50.Avoid Snappysnaps they are total rip off merchants. (read more)
Written on: 27/04/2013 by Bloodstone3 (1 review written)
Very poor service. Used their self service machine but could not see price until I had ordered prints and got to the till. Paid over £20 for three prints from my iPhone. Had to wait half an hour and then the quality of the prints were terrible. Was meant to be a present for my brother's birthday but to ashamed to give to him. While I accept it may be because I enlarged to big and the pixels could not handle it but would have expected the staff to advise on appropriate size rather than... (read more)
Written on: 22/03/2013
AWFUL EXPERIENCE! I wanted to get the smallest prints so I could fit them in a letter. The guy did it for me, and I repeated I want the smallest size you do. He then went out the store, not knowing what was happening, another member of staff gave me the prints, I asked if it was the smallest, as they looked standard size. He said no, I asked if I could get them reprinted ( I only printed 4 ) He said no, it was my own fault, and I have to pay again. WASTE OF TIME AND MONEY, DON'T BOTHER... (read more)
Written on: 20/03/2013
Worst customer service ever. An image that's one image cost £8.99!!!!!!! which did not eve meet the given criteria therefore was not suitable. Went back three times in three days to fix problem with no help in the end just gave up and walked out. WOULD NOT RECOMMEND AT ALL!!! (read more)
Written on: 27/12/2012
My dad was charged for £24 for just 6 copies of international passport sized photos. This is an example of total ripped off. I don't understand why they charge this much? The guy who is working there is a total .......... He is obnoxious and arrogant. (read more)
Written on: 17/12/2012 by rz1981 (3 reviews written)
Unbelievable I wanted to get a more personalised service for some passport photos. I thought I would go in and support my local shop. appalling customer service. I was prepared to pay the premium fee for some photos but £14.99 is very unlikely. Avoid this shop if you can. The excuse for doubling the price was that instead of using the handy cutter they had to use the old fashioned guillotine style one to take an extra 5 millimetre off the picture. JOKE! I was so stunned by the fact... (read more)
Written on: 18/11/2012 by 123shoppers (1 review written)
Snappy Snaps Norwich, I have used these guys many times and they are always very helpfull and seem to know what they are doing, i usally get just prints which are great but they are doing 3 for 2 on photo gifts so I thought I would start the dreaded shopping early, so I ordered 2 mugs and a cushion I expected to pick them up in a week or so but the guy said they would be ready in 3 hours !! He said they make nearly all the gift's and canvasses (buy 1 get 1 half price) in the shop. When I... (read more)
Written on: 15/11/2012 by larrygrayson
Have used them before to put photo's on facebook.Went back today to be told this is'nt possible and never was, effectively calling us liars.Very rude "assistant" treated us like idiots .His gormless mate did'nt even look up.We were the only ones in the shop.Unsurprisingly. (read more)
Written on: 26/10/2012
I ordered prints online but the quality was awful. I took them back and the non-English speaking "boss" who hides in the basement refused to acknowledge anything was wrong with them, refused to give me a refund, refused to write down that he would not give me a refund and panicked and rushed back to the basement when I tried to record our conversation on my mobile phone. (read more)
Written on: 18/10/2012
Went to Snappy Snaps Finchley Road to have EU PP photos taken of my two daughters. Paid close to 30 Pounds. I still told the assistant who took the pictures that she should double check that hair was not over ears etc, as I know from past experience that some officials are extremely finicky. anyway long and short of it the pictures were not accepted by passport office. Picture taker was incompetent. AVOID this place. (read more)
Written on: 09/08/2012 by emmaburnett (1 review written)
I had my photos printed at Snappy Snaps in Barnet, I was told to leave my memory cards so they could upload the pictures and collect when I collected my photos. Surprise surprise the cards were lost! It took multiple phone calls, emails and attending the shop in person to get one of the memory cards replaced, the other they were unwilling to replace as it wasn't an SD card, but an XD card and they weren't ordering more in as the SD order had cost £300!!! Obviously this was my problem! I... (read more)
Written on: 11/07/2012 by nathay (1 review written)
Normally when I have bought passport photos in the past they come in packs of 4. I assumed this would be the case for US passport photos as well. I only needed three to apply for a US visa. I reluctantly accepted the insane £15 charge but when I noticed that I'd received only two I advised them I needed three. I was told I'd have to buy a new set of two as they can only sell in sets of 2 for another £15. I was upset by this but finally gave up and relented as I had little time to waste... (read more)
Written on: 08/12/2011 by Ryangonzo2
I bought four passport size photographs recently. The service was very very poor. The manager or whoever she was was extremely unfriendly and unwilling to help. She has no idea of the meaning of (read more)
Written on: 03/12/2011
Snappy Snaps Tooting Broadway managed to corrupt and damage my photos whilst burning from camera to CD. I had this done back in August, I just opened the CD for the first time today to make a photo picture book for family. None of the 410 photos would open. I have deleted the originals from my camera. I went back to the shop and dealt with the 'Manager' Fes, he was so rude and dismissive. I resigned myself to the fact that I lost the photos (obviously really sad about this) and asked for a... (read more)
Written on: 06/11/2011
I ordered the mugs on the net thinking I was going to have the same trouble as I had with Jessops with people being cut out of the photo. I ordered the mugs on the Tuesday morning and was surprised to get a email at lunchtime to say they were ready. When I collected the mugs they were just what I wanted and a good clear image as well. The customer service was great and I am a very happy customer. You have knocked spots off Jessops for who I am still waiting a refund. Well done to you SNAPPY... (read more)
Written on: 15/09/2011
The guy who runs it is the rudest person I have ever met or being served by. I went there yesterday to get some print done, it was badly done (with a white line at the bottom) but it was a little bit too small anyway. So I came back and ask if I could print again with a new file. I have to wait 45 minutes, during which I saw him telling his employee off in front of all the customer and having an argument with one of the client. Then I have my turn, when I say I am not happy with the colour... (read more)
Written on: 01/08/2011 by londonventure
Visited the Snappy Snaps store in Islington on Saturday, they were very busy, but somehow had time to talk to me as a "person", listened and produced some great prints. They are not the cheapest, but with personal service and great prints is cost that important. Well done Snappy Snaps, I shall return. (read more)
Written on: 21/07/2011 by marzine (1 review written)
I first went to buy some films for my camera I came back there to have them developp I never saw a work like that on pictures, the image was not even in the middle, the machine was dirty so I have lots of stains on all my pictures !!!! I went back there do complains, no one is taking responsability for the work done, apparently is not there fault I want my money back or a voucher there is no way I will give up on that !!!!!! I went to an another lab which is obviously not from this brand... (read more)
Written on: 25/06/2011
Just a very basic photo printing shop after saying they can do a lot of things! Wanted some negatives printed and panoramic photos done. They couldn't print my negatives as there machine does not take singles and there machines does not recognise panoramic photos. All they could do in the end was process my 35mm film which any shop can really do! No other help or info given on who or where I could get my my prints sorted out. The older lady just said sorry, you will have to take it... (read more)
Written on: 23/06/2011 by kmkbandara (1 review written)
Totally useless place, the guy refuses to print a 4x6 print containing 8 copies of a passport size pictures and insists that I pay him £7 to take my picture and get 6 copies of passport size. (read more)
Written on: 11/06/2011 by K_tty (1 review written)
Awful. I would warn everyone never to shop here. The shops operates a no refund policy. I went in to get a memory card for my camera. The shop assistant found one supposedly compatible and sold it to me for £16.99. When I attempted to use it all my photos were corrupted. I went in to the store to complain and they said there was nothing they could do as they don't refund. The memory card has a ten year warranty. Never ask them for any assistance in purchasing anything! (read more)
Written on: 21/03/2011
This was a mistake. Very poor, £9 for 6 passport photos for baby, only needed 2 in anycase.
Specialist "studio" consisted of a pillow case in the middle of the store.
No real care or interest in generating a good photo.
Poor value all in all. Sadly there did not appear to be any alternative in central Exeter.
Easily achieve a better result at home with digital camera and good quality photographic paper, or using printing facilities in Boots. (read more)
Written on: 17/03/2011
Went to the Maidstone Branch to get some prints from negatives. The man behind the counter was talking to his colleague and cutting out someone's passport photos. I told him the number of the negatives. He didn't even make eye contact. He said 'Sorry, say that again?' I said 'Shall I wait until you've finished your conversation?' He put his scissors down and snapped 'You know what? I'm not going to serve you!'
I said 'I shouldn't have to repeat my order 3 times to an assisant who isn't doing... (read more)
Written on: 07/03/2011
I visited the londonderry/derry store to get a canvas print as a present for my wife, the young man at this store spent ages showing me corrections and changes he made to my photo and i must say i was blown away with the result. Although it seemed pricey the effort he put in was well worth it. I'll definately be back there again. (read more)
Written on: 06/02/2011
what a rip off £15.99 for 2 photos for an indian visa! what a complete joke!
friendly but a complete rip off and most importantly no sign with prices!
Written on: 02/02/2011
I recently went to this shop to get photos for Indian visas for me and my daughter. Because these are a non-standard size, 50mm x 50mm, passport photo booths in post offices and train stations didn't seem to do them. We were in a rush and I didn't think to ask the price, I just assumed it would be fairly reasonable as it has been when I used Snappy Snaps in the past. So I was shocked when I went back an hour later to collect the photos and was told they were £15.99 for four, which meant I... (read more)
Written on: 29/01/2011
Went to Snappy Snaps Notting Hill Gate for passport photos (4 pics). Price not displayed so asked. Told £15!! Walked out straight away. Unbelievable rip-off. Went to Post Office 50 metres away where I got 6 passport photos for £5 from the Photo-Me machine. Avoid Snappy Snaps for passport photos in my opinion. (read more)
Written on: 19/01/2011
With the Indian High Commission insisting on a 51mmx51mm image for the application, I walked into the closest Snappy Snaps. The lady, though not too pleasant, said she could tailor my photo to the new size in 10-15 minutes. My application needed just one, but it seems four copies is the minimum that can be done. But the real shocker was the price - £14.99!!!!
I think Snappy Snaps should send the High Commission a bouquet and a box of wines. Almost everyone turned away by the pen-pushers at... (read more)
Written on: 18/12/2010
Went this morning to get the passport size photos done for Indian embassy which require in 2x2 inch size, i.e. slightly bigger than the normal UK passport size.
The man in the shop told me it was 14.99 for 2 copies! I asked him why so expensive and he replied because this is a bigger size! Firstly that is a big rip-off when I just noticed now that Goulds Pharmacy on N Audley St London only charge a fiver for that!
Also the man was very rude, not in an insulting manner but polite and rude.... (read more)
Written on: 14/12/2010
I popped into the shop asking to print my passport photos (I had them on my USB stick) and the man working told me it would be over £6 to print one page. Iasked for the price ofthe new passport photo and it was exactly the same. A bit surprised but asked why is that and the man was really rude and angry telling me they need to resize it and god knows what else. As I was leaving the man kept shouting.
I will never ever go back to that place and I would suggest anyone to stay as far from that... (read more)
Written on: 04/12/2010
just popped in to enquire about a product. Woman spoke to me in aggressive manner and like I was seriously inconveniencing her.
I was very friendly towards her too.
I definately won't be going back there, or to any of their stores. (read more)
Written on: 13/11/2010
The lady who dealt with me was most unfriendly women in Newbury Snappy Snaps, very unprofessional and rude though Snappy Snap in Newbury branch claims that they are friendly (but they are not).
I was totally disappointed and would not recommend Snappy Snaps, Newbury branch.
I was asking couple of questions about US Passport Photo standards and she was very agitated. I received the worst customer service in Newbury Snappy Snaps.
These kind of people bring very worst reputation to... (read more)
Written on: 03/11/2010 by taraog (1 review written)
I went to kentish town snappy snaps for some large exhibition prints and they were fab. All the staff were friendly and very capable too. I ordered some 8x10s and some posters. I had all the 8x10s within a half hour and the colors were spot on. I had to wait until the end of the day for my posters but it was worth it. They looked fab. It wasnt the cheapest place ive used but I think the price was well reflected on the turnaround and quality.
They also brought to my attention a new way of... (read more)
Written on: 13/10/2010
Went to snappy snaps mansion house branch near Canon street station for passport photos for US embassy. They claim they are a recommended supplier of number of international passport photos, but the photo they give is rubbish, not to the standards at all. What I found was the background was too light in middle and had dark corners. Also shoulders were not covered enough as per the requirement of the US embassy. Went next day again, they took new photo but again same problem, any idiot can... (read more)
Written on: 17/09/2010
I had passport photos taken in Rixhmons branch and I was shown the camera screen after each shot. The images were tiny as there was lots of shop background so it was impossible to comment properly but the colours looked OK, ie not washed out, so I agreed after 4 photos were reluctantly taken - they hope you will be happy with the first shot.
I am blonde and when I collected the photos I noticed that the hair had a greeny grey tone to it - which it has not - and my skin was grey, which it is... (read more)
Written on: 17/09/2010
NEVER RECIEVED ...
On the 4th Sept, I odered and paid in full from Maidstones in Kent Snappy Snaps for a Photo
3D image to be put into a crystal cube for a 90th Birhday gift this Sunday.
After phoning many times, they told my husband early this morning, they would get the company to post via speciel del to me today,as its still not arrived in their shop.
They now tell me an hour ago, they can't get it or get hold of the company that does them?
How the heck can I now get a personal gift... (read more)
Written on: 16/09/2010
Trusted Snappy snaps to develop a simple APS film full of holiday pictures but they ruined the film. It's over-developed, scratched and full of fingerprints. Nearly cried. More like Crappy snaps.
I used to use the Bethnal Green Road branch in London, which was fantastic but it recently closed down so went to the Bishopsgate one. NEVER AGAIN!
Written on: 18/08/2010
Snappy Snaps Oxford charged me £19.99 for each set (so £39.98)of USA passport which need to be 2 X 2" colour. Goulds Pharmacy, N Audley St London charge £7.50 for same service and the USA Embassy do them for £4 per set. BE WARNED do not use Snappy Snaps for USA photos as they are ripping you off big time.
I wish I had known the options but had to do this to a deadline. Could have saved £32.
Cocohat August 2010 (read more)
Written on: 15/08/2010
The customer service was rubbish in Twickenham. I got the impression that something at the back of the shop was more important. The snaps were not awful but they could have been better. Some were like two images one on top of the other but a bit off. The colours too yellow and washed out. I printed one on my printer. Subject looks healthy in mine and jaundiced in the snappy snap. In mine you can see the knit rib on her sleeve and the two pearl buttons but not in the snappy snap. Should I... (read more)
Written on: 15/07/2010
Snappy snaps Dalston lost my negatives. When I complained I was told it happens all the time. Neither was she prepared to try to recover them. A shambolic organisation (read more)
Written on: 20/05/2010
Leadenhall Market - a big rip off, very very poor qaulity prints and services!!! Never use Sappy Snap Leadenhall Market!!! (read more)
Written on: 29/03/2010
Poor quality, blurry & low res, bright orange faces... Will never use again. (read more)
Written on: 10/11/2009
Took one disposable camera in to Maidstone Snappy Snaps to be developed. It was a Kodak 37 exposure disposable camera. Before handing it over I asked if disposables would be a problem - absolutely not I was told.
Paid £11, turned up at the end of the day and got some really awful pictures. Very muted and washy colours, scratches and marks on the photos due to marks on the negative from poor film handling, got photos put on a CD also but after inspection they are all low res jpegs - not much... (read more)
Written on: 01/10/2009
I would like to begin with the fact that I have been a Snappy Snaps loyal customer for 8 years. Unfortunately, their London Bridge branch had to close down. So, after coming back from a wonderful holiday in Tunisia, I took all 13 rolls of film to the Clapham Junction branch.
When I came to collect the prints, they simply looked awful. The color and contrast balance was all wrong. The images of the desert we took in the evening were all pale, bleached out and colorless.
I mentioned this to... (read more)