Snappy Snaps Reviews

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★★☆☆☆
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  • Quality of service

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Latest Reviews

★☆☆☆☆

“Snappy Snaps London: Poor Customer Service!”

Written on: 13/04/2016 by Murphyjp277 (1 review written)

Overall, poor customer service, they failed to delivery my purchase product on time, despite having visited the store a week before my deadline. Based on my experience, my rating are: Rating: Poor Customer: Very Poor, Staff were rude. Quality: Printing Posters, quality was poor Price: Over Priced, can find better quality and value-for-money, from online and stores i.e. Staples, PhotoExpert. Trust: N/A I needed my print on a Monday and visited the store on two occasions, a week before… Read Full Review

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★☆☆☆☆

“Poor quality, overpriced, do not recommend ”

Written on: 01/04/2016 by Caitlyn288 (1 review written)

Got 120mm film developed. Staff member charged £20 just for the film to be processed on a CD - no prints at all. The price amount was guessed, when I was at the counter to pay and would not offer me a standard price for the service. Negatives have come back filthy, only 11 of the 12 photos are there. Poor customer service, three men standing around, all useless at offering help and ignored my questions. Have since got a quote from other snappy snaps at £11 just for a CD. Will certainly not be… Read Full Review

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★☆☆☆☆

“Unimpressed, cheap and expensive”

Written on: 17/03/2016 by KeatonKent (1 review written)

I brought personalised cards that didn't even come with envelopes. They took all the patterns and banners from Google and had non of there own in the shop to show you , they haven't been cut properly with bits of paper hanging off of them and at the moment I am embrassed to give these cards to my friends they look cheap. They look like a print I have done at home and then folded the paper in half. Disgusted and would never go back… Read Full Review

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★☆☆☆☆

“Outrageously over price”

Written on: 09/03/2016 by Racheld1994 (1 review written)

I went for UK passport photos, Two only, but had to purchased 4 as they only processed 4 as standard, sales guy behind the counter at Tooting Broadway shop quickly rushed out with camera and made me stand in a place ready to take a photograph, For a moment I was taken by surprise and did not know how to react, I wake up and ask how much ? £8.99 for 4…. I knew it was too much to pay. I agreed because I had a sick son waiting in a wheelchair outside and he wasn’t comfortable alone. Paid the… Read Full Review

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★☆☆☆☆

“35mm negative film processing”

Written on: 06/03/2016 by Daly405 (1 review written)

March 2016 A long neglected used 35mm film to be processed to negative only, to see content, with expectations low on quality due to its age. Found store a bit chaotic on collection. Returned processed and with expected poor colour quality due to age, but with terrible water stains. Obviously no one had inspected for quailty of processing. Good test on something that could have been a write off. Will not use Snappy Snaps for anything in future… Read Full Review

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★☆☆☆☆

“teribble service”

Written on: 12/02/2016 by camdentown1111 (1 review written)

Few months ago, I bring my baby to take passport photo, which is not accepted by officer. That was terrible. How come they don't know the passport photo requirement. The photos images also very low. Not recommend. Don't waste your money. Yesterday, I went there for photocopy for urgent need. It cost £1 per copy. No choose, I have to accept it. When i gave £10, the guy said sorry.....we don't have change. And then just destroy the copy. Why not give it to me? It is not my problem as you… Read Full Review

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★☆☆☆☆

“Where hostage customers are made- St John's Wood”

Written on: 06/02/2016 by WeeKammy (1 review written)

Snappy snaps... Where you walk in feeling half pretty and walk out feeling ugly!! Went in as needed only 1 passport size pic but thought id err on side of caution and asked for 2. Barely sat down and guy took pic and went to print it without showing me. Would have been nice if he had as the pic was awful and I would have done I again. While printing the girl rang up the price at an overinflated price of £9.99. When I queried it I was told it was for 4 pics. Hold on I asked for 2. At no point… Read Full Review

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★☆☆☆☆

“Little rude man in Snappy Snaps - Aberdeen”

Written on: 04/01/2016 by Fitchgl252 (1 review written)

Went into Snappy Snaps today in Aberdeen and was greeted by the rudest little man EVER!!! He has massive issues and has no idea how to deal with his customers. I wanted to get Passport Photos done for myself, husband and 3 kids and the rude little man clearly wasn't in the mood to help us......in fact he told us he was on his way to the cinema, despite the shop still being open for another 45 minutes. He looked and spoke to us like we were something he had trodden on and was in no way going… Read Full Review

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★★☆☆☆

“VERY dissapointing ”

Written on: 22/12/2015 by htCooley483 (1 review written)

I was very dissapointed to find that although I had order and paid for my mothers Christmas present wich was a personalised iPad case I was told that it would take half a day so I asked my father to go and pick it up when he got to the specific shop they diddnt have it (this was 5 days later) and where going to contact me but hadn't yet so I took a refund and am now stuck 2 days before Christmas without a present for the most important giver of my family.Very annoying and dissapointing.i don't… Read Full Review

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★★★☆☆

“Unimpressive Service ”

Written on: 18/12/2015 by MacDonald426 (1 review written)

I took some snaps along to Uxbridge branch to get a collage and calendar made. I was hoping that they would give me some ideas of how to make the calendar more interesting. The manager was extremely abrupt and really looked at me as nuisance. I found him extremely rude and not approachable. The rest of the staff were very friendly and the person who dealt with me, did try to help with the layout but I think was limited in what he could do by the manager. I paid a lot of money for the… Read Full Review

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★☆☆☆☆

“Wandsworth: Lose of picture of tremendous sentimental...”

Written on: 01/12/2015 by ChrisW50 (1 review written)

I took one of the few remaining pictures of my deceased brother-in-law to the Wandsworth branch for restoration and possible enlargement about three weeks ago. When I returned four days later I was told that the original could not be found and there was no record of it even being scanned. Several more visits failed to produce it and I was eventually telephoned by the manager who told me that it may have been sent to another branch to be worked on there. He phoned me back today to tell that they… Read Full Review

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★☆☆☆☆

“Cheating, law quality”

Written on: 08/11/2015 by Julietteh452 (1 review written)

Needed a photo for China embassy, came to snappy Camden. Advert on door- passport photos from 5.00. Indoors they asked for what and said that it will 15.00 because of different then standard size require for China. Ok. Quality is soo poor. I specially checked after this in embasy- they accept standard size. After me was a wooman asking for USA visa photo- the same story. Either this branch full of not nice people or whole business build on cheating. Shame!… Read Full Review

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★☆☆☆☆

“Do not use!!!”

Written on: 06/11/2015

I have had two items done here. Three VHS to dvd conversions and one photo touched up and copied. Both examples of work were not only beyond terrible!! But cost and absolute fortune in comparison to everyone else. I normally have my items done online but as these were for an elderly relative we went to our local happy snaps branch in Biggleswade. It was very dirty!! The staff creepy and none of the work done in house. All of it had to be sent away and took a week to be done! I wish I had stuck… Read Full Review

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Notimpressed32's Comment

Written on: 15/12/2015

I agree 100%, they charged me £16 to get a 12 by 18 photo of my mother and the quality is absolutely terrible, I went to the one in Clapham Junction. How can I give her this portrait when it is so pixpixilated. I am furious

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★☆☆☆☆

“Misleading and inept service”

Written on: 26/10/2015 by 217CantuItalian (1 review written)

I went to get some corporate head photos at one of its studios in Queensway for a website and was appalled by ineptness of the photographer. I did not get head photos, but rather close ups at the worst possible angles. I wasted £60.00 and will avoid this company like the plague for my entire purchasing life. I will also recommend this course of action to everyone who I encounter. Y… Read Full Review

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★☆☆☆☆

“Terrible Snappy Snaps Farringdon”

Written on: 25/09/2015 by Smodan (1 review written)

Disinterested, impatient and lazy "Manager" at the Farringdon branch. My prints were terrible; irregular spaced borders & dark. The manager said he'd redo them and have them ready by 5pm, the next day at 9am he said he hadn't had time to do them yet. I wouldn't waste my time & money with these monkeys again… Read Full Review

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★☆☆☆☆

“Rude and unprofessional.”

Written on: 22/09/2015 by JoeHarris-Alt178 (1 review written)

I went to Snappy Snaps to get new passport photos for my daughter. The shop attendant asked me the dimension requirements for such photos and unfortunately I didn't remember. So he turned quite rude and suggested me to search in Google this information. Surely I used Google, but I used it to search another photograph shop. Later I found out that the passport photo requirements meet the general international guidelines, so the question I was asked (and the rudeness I faced) made no sense at all… Read Full Review

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★☆☆☆☆

“Failed to make my gift on time”

Written on: 15/08/2015 by RayanBarnett (1 review written)

went in to snappy to get a last minute gift for my mother and was told it would be ready in a couple of hours. I went to do some other shopping and when I got back 4.50 it was not ready. They said that an order had come in from the warehouse with the wrong items in it. They did apologise but it left me having to make a mad dash to find something else so was not happy at all… Read Full Review

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★☆☆☆☆

“I went into the Biggleswade store at around 430 on...”

Written on: 06/08/2015 by Landon98 (1 review written)

I went into the Biggleswade store at around 430 on Saturday 01.08.15 to get my passport photo taken as a recent deed poll name change demanded it. Rather than pay less at a booth and photos potentially get rejected by the passport office as it doesn't fit their criteria, I decided to pay extra to get it right first time and get it sorted quickly. The gentleman in the store told me it wouldn't be printed today as the machine was switched off (at least half an hour before closing time), which… Read Full Review

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★☆☆☆☆

“Rude Staff Service”

Written on: 23/07/2015 by paigetaylaslade (1 review written)

Today I popped into the store in Cambridge to get a film developed. I was encountered by a lot of customers standing around. I found the single staff member seemed to be a tad stressed and not particularly friendly. I stood around for a good 10 - 15 minutes and didn't even get greeted. I understand that he was busy. But even a photoshoot I witnessed was very abrupt! I feel that it is very hard to expect one staff member to deal with photoshoots as well as dealing with other customers. As a… Read Full Review

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★☆☆☆☆

“Snappy Snaps Windsor ”

Written on: 25/06/2015 by 84Welsh (1 review written)

Did a family photo shoot at snappy snaps Windsor in Mar 15 and have still not received photos that I am satisfied with. I received poorly developed photos nearly 2 months after the photo shoot in Mar 15. I have already paid in full for the photos and photo shoot, and I have still not received satisfactory prints. I expressed my feelings about the photos to the manager and he said he would sort it out as soon as possible. The prints were really dark and 1 photo was not edited the way I… Read Full Review

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