Max Spielman Reviews

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Latest Reviews

★☆☆☆☆

“Head office let down”

Written on: 27/07/2015 by Avery393 (1 review written)

Purchased 3 picture frames a few months back, went to get another as one had been broken by my son playing around. Unfortunately they had none in stock so the nice lady ordered one for me from head office and told me to come back the following week. Went back and the frame she ordered had come in but it was the wrong one as head office had made a mistake. Ok 2nd time lucky another one was on order. O no a different one had arrive but again not what was ordered. The lady said it was quite common… Read Full Review

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★☆☆☆☆

“AWFUL. Service they enlarged the wrong picture.”

Written on: 14/07/2015 by Roryp146 (1 review written)

I asked them to copy 2 6x4 photo,s and enlarge a third 6x4. They enlarged the wrong one and they all came out very very grainy. I only took 3 pictures in and left them a week. Detail in the pics was missing on all 3 also the colours were wrong on all of them. I have produced better pics on my cheap cannon printer. I WILL NEVER RETURN. WHY ARE THEY IN BUSINESS AT ALL. WASTED £15. I am now going to get them done elsewhere. RUBBISH. … Read Full Review

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★★★★★

“Superb ”

Written on: 20/06/2015 by WyattThorpe83 (1 review written)

Nice staff and very good quality passport size photos. And at good price. Very satisfied… Read Full Review

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★☆☆☆☆

“Prices to high for service you get”

Written on: 13/06/2015 by kellyprince9 (1 review written)

Ordered a £65 canvas from my local shop and ordering was easy on the machine but told it would be ready in 2.5 hours, not most convenient but ok. When we went back to collect it it was badly wrapped and not in a box as i would expect and have had from boots down the road. got it home and after unwrapping it noticed marks on the black edge like it had been badly handled. some of the staples holding the paper were unevenly spread so it did not look to great. Took it back to complain and they… Read Full Review

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★★★☆☆

“Much cheaper if you order from website and collect in shop”

Written on: 25/05/2015 by harriotsmith (1 review written)

I have been using tesco for my photo bit for several years and noticed that since they bought spielman they have put the price up. Maybe thats why they bought them as spielman is a more expensive brand than their own who used to be like asda? anyway, I found out if you order from the website and select collect in store, not only do you get much cheaper prices but you also dont pay any postage so its a win although not as convenient as it used to be. the only alternative would be asda but they… Read Full Review

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★☆☆☆☆

“felt rushed!!!”

Written on: 19/05/2015 by timetaker (1 review written)

I visited your Rhyl branch today to transfer my photos onto a CD, due to my memory card not working I had to Bluetooth them to a photo machine which I new would take time! This didn't bother me because I had all the time in the world to wait. On arrival I was helped by a lovely girl who was training for the Anglesey branch and was very helpful. Unfortunately the time I was taking to transfer my photos must have irritated the other two members of staff because they made me feel like I was… Read Full Review

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★☆☆☆☆

“Spielman at Tesco prices up service down”

Written on: 09/05/2015 by Munnqs313 (1 review written)

Visited my local tescos and went to the maxspeiman photo counter to get some photos printed from a card. could not believe how much they have put the prices up since they became part of tesco! Asked the price of a passport photo and nearly fell over £8.99 and the girl was not very helpful when I asked her a few questions about it so poor service ontop. Have switched to ASDA now as less than half the price and better service… Read Full Review

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★☆☆☆☆

“Aweful”

Written on: 14/04/2015 by Murraycl380 (1 review written)

the worst photos i have ever taken in my life. Staff didnt show me them before printed and when i asked for the pictures to be taken again she charged me twice! Terrible by all means… Read Full Review

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★★☆☆☆

“Bad Quality Online Photo Service”

Written on: 09/04/2015 by bobby3421 (1 review written)

I ordered 300 photos with a white boarder on all of them... however the photos have arrived with the boarders completely miss aligned to the photo. the photos look unprofessional and i am going to have re-order off another company. very frustrating considering how long it takes to upload all the photos onto their website and go through all the printing steps. … Read Full Review

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★☆☆☆☆

“Rejected passport photos”

Written on: 01/04/2015 by Ethan367 (1 review written)

Went to Max Spielman, Merry Hill Shopping Centre for passport photos. I was charged £7.99 for 8 photos. I filled out my passport application and sent it off. A week later I received a letter to say the photos were not sharp enough and to obtain new photos. The professionalism of Max Spielman is incredibly poor, customer support is also very poor with them being concerned whether I still had the till receipt as my guarantee, unfortunately the till receipt does not guarantee the quality of the… Read Full Review

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★☆☆☆☆

“Disappointed and upset”

Written on: 01/04/2015 by AlexusGarrison (1 review written)

My son told me he had seen a good passport photo service in our local Tesco, a kind lady had been running it and gave the customer a choice of photos so I went along for my passport photo and had a different photographer. I jokingly said, Don't make me look like a convict or show all my wrinkes and he said 'I don't do miracles'. He didn't need to have been so rude. He took 2 photos, showed me one and that was it. I looked so awful I could have cried. OK I am not a spring chicken but I couldn't… Read Full Review

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★☆☆☆☆

“Poor customer service and attitudes to customers”

Written on: 16/03/2015 by Miles130 (1 review written)

i went in 3 times this week with the same and only staff member in the store. I found him to be misleading about print times and generally rude and un interested… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 11/03/2015

They processed a B&W C41 film and didn't understand when I asked for a scan only - I had to explain that this means put the photos on a CD. The results were absolutely dreadful. The negatives showed no contrast indicating a rather exhausted developer and the scans were therefore useless. I haven't bothered to complain because I think that the staff (Loughborough) are utterly clueless. … Read Full Review

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★★☆☆☆

“Poor quality reprints”

Written on: 11/03/2015 by oxFitzgerald1953 (1 review written)

Had reprints of colour negatives made and a roll of black and white film developed and printed. They couldn't do the B&W in store so had to be sent off which took 2 weeks. Quality of the B&W was OK. The colour reprints were done in store but the quality of these were very poor. Compared to the originals, the colours were off, the exposure had not been adjusted and the print quality was very soft. These were only 6 x 4 prints too. Very disappointing considering the high price. These look… Read Full Review

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★☆☆☆☆

“Can't Cut It... Literally ”

Written on: 07/03/2015

I had 8 passport photos at a cost of £7.99!!! They were cut up by Max Spielman (or an angry scissor wielding monkey, I'm not sure)and were quirky to say the least. Some had rounded corners on one side and square on the other, others weren't cut straight and cut off my neck at strange angles, and others had white lines across the top where they were cut off-canvas. TWO matching images managed to make it through the ordeal to which MS replied "You only need two for a passport photo anyway". So… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 02/03/2015 by madcowal (1 review written)

Thank you to the two fantastic ladies at Hastings Tesco store who helped and supported me through a photographic crisis in my life! Their professional attitude and eagerness to please was an absolute treat. I personally cannot thank them enough for the service they provided.Nothing was too much trouble for them, and, although I did not have the knowledge required for the job in hand I was treated politely and respectfully… Read Full Review

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Victoria-Plumb's Response to madcowal's Review

Written on: 21/04/2015

Not a Max Spielmann outlet as far as I know. Wrong place for this review??

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★☆☆☆☆

“Would not give 1 star to Arnold spelman”

Written on: 20/02/2015 by arnoldbaker (1 review written)

Went to my local branch today in arnold and the service was very poor and the attitude was disgraceful. They rushed my order and when I said I was not happy with the quality they just said its the best we can do with out the slightest sign of an apology. I had watched them rush making my order and I seen them mark it but even when I tried to politely tell then what I seen they just dismissed me and started serving another customer!!!! I wont be back again and will tell all my friends and… Read Full Review

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★☆☆☆☆

“Worksop Branch ruined my photos”

Written on: 20/02/2015

Counter staff didn't even know they could process C41 B&W film (even tho they sell the film) Printed film looks like they have been driven over by a sludge-filled dumper truck. 27 out of 36 pictures ruined. No response from apathetic customer care team other than a belated email acknowledgement that I had raised a complaint. I'm raising with Trading Standards, they should not be taking people's money, quite clearly staff have no training and equipment not maintained. … Read Full Review

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★☆☆☆☆

“Never again”

Written on: 18/01/2015 by Arely408 (1 review written)

I took some photos to them to scan so I could have them digitally. These photos were studio shots from a cruise ship - very high quality. However, when I got home I looked at the digital images and noticed that Max Spielmann had cropped the top of our heads on all 3 photos they scanned. I went back to the store to explain the issue and they apologised and scanned them again. It took them a while to scan them as they were struggling to make the scanner capture all of the image - it was… Read Full Review

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★☆☆☆☆

“+ 200% Price hike in Tesco stores”

Written on: 16/01/2015 by CJWESTHEAD (1 review written)

My local Tesco Extra Photo store has just been taken over by Max Spielmann and the price of their 10 x 8" prints has increased overnight to £4.00, (previously less than £2). I have many enlargements of old, archived photos to digitise and print this year, but it will now be much cheaper to buy my own quality A3 photo printer for under £400. Big mistake Tesco. Great staff & friendly service but absurdly high prices. Another customer lost. But every little helps… Read Full Review

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