Max Spielman Reviews

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Latest Reviews

★☆☆☆☆

“Aweful”

Written on: 14/04/2015 by Murraycl380 (1 review written)

the worst photos i have ever taken in my life. Staff didnt show me them before printed and when i asked for the pictures to be taken again she charged me twice! Terrible by all means… Read Full Review

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★★☆☆☆

“Bad Quality Online Photo Service”

Written on: 09/04/2015 by bobby3421 (1 review written)

I ordered 300 photos with a white boarder on all of them... however the photos have arrived with the boarders completely miss aligned to the photo. the photos look unprofessional and i am going to have re-order off another company. very frustrating considering how long it takes to upload all the photos onto their website and go through all the printing steps. … Read Full Review

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★☆☆☆☆

“Rejected passport photos”

Written on: 01/04/2015 by Ethan367 (1 review written)

Went to Max Spielman, Merry Hill Shopping Centre for passport photos. I was charged £7.99 for 8 photos. I filled out my passport application and sent it off. A week later I received a letter to say the photos were not sharp enough and to obtain new photos. The professionalism of Max Spielman is incredibly poor, customer support is also very poor with them being concerned whether I still had the till receipt as my guarantee, unfortunately the till receipt does not guarantee the quality of the… Read Full Review

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★☆☆☆☆

“Disappointed and upset”

Written on: 01/04/2015 by AlexusGarrison (1 review written)

My son told me he had seen a good passport photo service in our local Tesco, a kind lady had been running it and gave the customer a choice of photos so I went along for my passport photo and had a different photographer. I jokingly said, Don't make me look like a convict or show all my wrinkes and he said 'I don't do miracles'. He didn't need to have been so rude. He took 2 photos, showed me one and that was it. I looked so awful I could have cried. OK I am not a spring chicken but I couldn't… Read Full Review

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★☆☆☆☆

“Poor customer service and attitudes to customers”

Written on: 16/03/2015 by Miles130 (1 review written)

i went in 3 times this week with the same and only staff member in the store. I found him to be misleading about print times and generally rude and un interested… Read Full Review

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★☆☆☆☆

“Absolutely dreadful”

Written on: 11/03/2015

They processed a B&W C41 film and didn't understand when I asked for a scan only - I had to explain that this means put the photos on a CD. The results were absolutely dreadful. The negatives showed no contrast indicating a rather exhausted developer and the scans were therefore useless. I haven't bothered to complain because I think that the staff (Loughborough) are utterly clueless. … Read Full Review

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★★☆☆☆

“Poor quality reprints”

Written on: 11/03/2015 by oxFitzgerald1953 (1 review written)

Had reprints of colour negatives made and a roll of black and white film developed and printed. They couldn't do the B&W in store so had to be sent off which took 2 weeks. Quality of the B&W was OK. The colour reprints were done in store but the quality of these were very poor. Compared to the originals, the colours were off, the exposure had not been adjusted and the print quality was very soft. These were only 6 x 4 prints too. Very disappointing considering the high price. These look… Read Full Review

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★☆☆☆☆

“Can't Cut It... Literally ”

Written on: 07/03/2015

I had 8 passport photos at a cost of £7.99!!! They were cut up by Max Spielman (or an angry scissor wielding monkey, I'm not sure)and were quirky to say the least. Some had rounded corners on one side and square on the other, others weren't cut straight and cut off my neck at strange angles, and others had white lines across the top where they were cut off-canvas. TWO matching images managed to make it through the ordeal to which MS replied "You only need two for a passport photo anyway". So… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 02/03/2015 by madcowal (1 review written)

Thank you to the two fantastic ladies at Hastings Tesco store who helped and supported me through a photographic crisis in my life! Their professional attitude and eagerness to please was an absolute treat. I personally cannot thank them enough for the service they provided.Nothing was too much trouble for them, and, although I did not have the knowledge required for the job in hand I was treated politely and respectfully… Read Full Review

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Victoria-Plumb's Response to madcowal's Review

Written on: 21/04/2015

Not a Max Spielmann outlet as far as I know. Wrong place for this review??

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★☆☆☆☆

“Would not give 1 star to Arnold spelman”

Written on: 20/02/2015 by arnoldbaker (1 review written)

Went to my local branch today in arnold and the service was very poor and the attitude was disgraceful. They rushed my order and when I said I was not happy with the quality they just said its the best we can do with out the slightest sign of an apology. I had watched them rush making my order and I seen them mark it but even when I tried to politely tell then what I seen they just dismissed me and started serving another customer!!!! I wont be back again and will tell all my friends and… Read Full Review

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★☆☆☆☆

“Worksop Branch ruined my photos”

Written on: 20/02/2015

Counter staff didn't even know they could process C41 B&W film (even tho they sell the film) Printed film looks like they have been driven over by a sludge-filled dumper truck. 27 out of 36 pictures ruined. No response from apathetic customer care team other than a belated email acknowledgement that I had raised a complaint. I'm raising with Trading Standards, they should not be taking people's money, quite clearly staff have no training and equipment not maintained. … Read Full Review

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★☆☆☆☆

“Never again”

Written on: 18/01/2015 by Arely408 (1 review written)

I took some photos to them to scan so I could have them digitally. These photos were studio shots from a cruise ship - very high quality. However, when I got home I looked at the digital images and noticed that Max Spielmann had cropped the top of our heads on all 3 photos they scanned. I went back to the store to explain the issue and they apologised and scanned them again. It took them a while to scan them as they were struggling to make the scanner capture all of the image - it was… Read Full Review

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★☆☆☆☆

“+ 200% Price hike in Tesco stores”

Written on: 16/01/2015 by CJWESTHEAD (1 review written)

My local Tesco Extra Photo store has just been taken over by Max Spielmann and the price of their 10 x 8" prints has increased overnight to £4.00, (previously less than £2). I have many enlargements of old, archived photos to digitise and print this year, but it will now be much cheaper to buy my own quality A3 photo printer for under £400. Big mistake Tesco. Great staff & friendly service but absurdly high prices. Another customer lost. But every little helps… Read Full Review

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★☆☆☆☆

“Just received the worst photos I have ever had printed! ”

Written on: 09/01/2015 by Brightie1653 (1 review written)

I have a professional camera ( X-Pro1) and the images look vivid and razor sharp. The prints look absolutely rubbish. The black girl that works there in the Erdington and Northfield shops has a huge chip on her shoulder I will never ever ever spend another pound there as long as I live. On top of everything I hate to wait 3 days because their cheap machine was broken. Don't waste your time or money, just go straight to Boots or Jessops… Read Full Review

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Jaseax's Response to Brightie1653's Review

Written on: 20/02/2015

I agree, had similarly bad service from Worksop branch, prints look like they've been driven over by a mud-filled dumper truck. girl didn't dven know they could process C41 B&W film.. Machinery clearly not maintained. Photos ruined.. Worse still they're Customer Care team couldn't careless... No response .. Nothing!!

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★☆☆☆☆

“1st & LAST TIME”

Written on: 25/12/2014

Merryhill store.. tiny shop, 2 members of staff . They only sell photos and can't even do that properly. Yes admit it was busy. Patiently wait 20 mins in the queue no exaggeration. . Even had to tell other frustrated customers that the machines in ASDA are much cheaper. Anyway got to the till to ask for passport photos for 2 year old as the photo booths in other shops don't support height. Was told quote " I'm busy come back in half hour" what I just waited 20 mins n you want me to come back n… Read Full Review

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★★★★★

“60 x 40 inch canvas amazing”

Written on: 24/12/2014 by Nash367 (1 review written)

I ordered a last minute 60 x 40 inch canvas from my local Max spielman store in Liverpool at an amazingly low price of £50.00 but I was worried that it takes longer than the small ones they make in the shop as it has to be sent away to their factory and it was 4 days to Christmas. The lady in the shop spoke to the factory who agreed to rush it and 2 days later it was there and is amazing, its going to make a wonderful present so thank you Max… Read Full Review

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★☆☆☆☆

“Worst experience ever!!!!!”

Written on: 21/12/2014 by Ari1987 (1 review written)

Visited Derby store spent £200 for xmas presents and was told to return in a few hours after walking round for 4 hours I returned to a staff member saying they'd ran out of photo paper?? They didn't bother to call so went in 2 day later nothing was framed so said I'd do it myself I got home the whole order was wrong and when I called staff said she was under staffed and didn't have time!!!! I paid £200 for someone to make time!!! After speaking to the area manager she offered me some free… Read Full Review

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★★★☆☆

“Not impressed ”

Written on: 01/12/2014 by Turnerzf1949 (1 review written)

Suffered with a mega price increase when this company took over from Tesco . Visited today to print holiday photos ,new machines installed ,very user unfriendly . Touch controls so sensitive they alter things even without making physical contact ,very long winded to make adjustments I had to stand there for ages including changing machines because one froze up . On completion because I had used 2 machines the staff had no idea what to charge me on quantity discount ,no price list in the place… Read Full Review

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★☆☆☆☆

“ALMOST DAYLIGHT ROBBERY”

Written on: 25/11/2014

I have to say that my experience of using Max Spielmann is nothing short of daylight robbery. They claim in their advertising that prints can be had for as little as 5p. I took my own picture for an ID card requiring printouts of 2 inches x 2 inches. After the four copies had been printed, I was charged £9.99. When I queried the charge, I was told that because the printouts were meant for identity purposes, there was a charge of £9.99. I should have asked the price before I had the… Read Full Review

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★★★☆☆

“VHS to DVD transfer for my graduation videos”

Written on: 20/11/2014 by uqBarry253 (1 review written)

Good overall video reproduction from VHS. Need to buy a more Sturdy Case as those provided are flimsy. Did however find that when returned, my DVDs were however mislabelled in error (the 2 Graduation Videos from 2 different universities were labelled the wrong way round!). Sent back to be corrected free of charge. Staff at shop dealt with me very well indeed. Overall for price… Read Full Review

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Jamiemmoore's Comment

Written on: 26/11/2014

Unfortunately the labelling of my DVDs is still incorrect after two attempts to have it changed.

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