airtran airways reviews | Watch This Item.
| Flight on time? | 4.9/10   |
|---|---|
| Customer service | 4.2/10 |
| Comfort on flight | 4.3/10 |
| Quality of food | 3.1/10 |
| Value for Money | 4.4/10 |
| Reviewer Rating | 4.3/10 |
| Overall Rating | 4.4/10 |
41% Recommended15 out of 37 Reviews
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37 Review Centre AirTran Airways Reviews
Full review by
Guest.
on 4th Jun 2009
User Rating : 0
Respect : 0Absolutely horrible. And I haven't even gotten on the flight yet! I made my AirTran Airways reservations two months in advance - and they have changed the itinerary THREE times already. When I called to "discuss other options" that were offered on the email, they informed me that the scheduled change was the ONLY flight leaving that day. There was absolutely nothing they could do short of cancelling the entire flight (2 weeks before it was supposed to leave - now every other airline is booked!) No monetary compensation, nothing. I'm considering paying more to another airline just so I never have to talk to these people again!
Guest's review and ratings | 107 wordsReview by
Guest.
on 10th Apr 2009
User Rating : 0
Respect : 0Did not make connecting flight. Was not allowed to board with AirTran Airways even though plane had not departed. Was not given explanation, apology or refund. Was transfered from idiot to idiot, to world's greatest idiot. Completely dissatisfied.
Guest's full review | 73 wordsReview by
speen23
on 3rd Apr 2009
User Rating : 1
Respect : 0AirTran is the worst airline every. I was stuck in Atlanta for 10 hours because of them. My connecting flight left us even though we were there before the 10 minutes prior to depature. We got there late because for some reason my flight going into ATL got delayed and we got there late. My friend and I sprinted across the airport. The lady said she already closed it up. And we were on a 3:30 flight out now, but that didnt leave until 5:30. We boarded at 3:30 and made us sit on there until 5:30 wi ...
speen23's full review | 249 wordsReview by
clinrandh
on 7th Nov 2008
User Rating : 9
Respect : 0I expected the worst coming into my flight, but everything was smooth. I flew with Airtran from LGA to milwaukee. The flight was just fine. We even arrived 20 minutes early. Only downside was that they just discontinued giving out headphones.Overall, if Airtran is a lot cheaper than the alternative, go for it!
clinrandh's full review | 70 wordsReview by
Guest.
on 21st Oct 2008
User Rating : 10
Respect : 0Excellent customer service, especially at the Buffalo airport. All flight attendants and other flight staff very friendly and attentive. Always leave and arrive on time! Excellent prices and friendly staff!
Guest's full review | 30 wordsReview by
hateusairways
on 18th Oct 2008
User Rating : 7
Respect : 0Had a good experience with them, cleaner planes, nicer people. Bad points, Had a good experience with them, cleaner planes, nicer people. Overall, I did not have any problems with Airtran.
hateusairways's full review | 31 wordsReview by
Guest.
on 2nd Aug 2008
User Rating : 2
Respect : 0Dismal service. There is something very wrong with the way this airline is run and it's probably at the policy level as most personnel were nice and seemed capable.
Guest's full review | 80 wordsReview by
Guest.
on 31st Jul 2008
User Rating : 1
Respect : 0Horribly delayed. Sat on the runway for 3 hours! The only plus, I missed my original flight due to traffic. Flirted with one of the exceptionally cute ladies behind the counter and she bumped me to first in line on the wait list for the next flight. Now all I have are memories of a cute chick while I sit on the runway for another hour.
Guest's full review | 65 wordsReview by
Guest.
on 30th Jul 2008
User Rating : 2
Respect : 0I booked on AirTran to attend my friend's college graduation on Saturday in Rochester, NY, leaving from Tampa, FL. The original flight was scheduled for 4pm on Friday, and was cancelled. I was put on standby for the 7pm flight, which was already overbooked by 10. Was put on a 8pm flight to Atlanta, in the hopes that I could get a morning flight to Rochester from there. I received a hotel voucher in Atlanta, and was up at 5am to catch the 7am flight, which as it turns out was also cancelled, ...
Guest's full review | 197 wordsReview by
dmurrle
on 4th Jul 2008
User Rating : 0
Respect : 0After I had ordered my tickets they changed the date and schedule of my ticket and said that they have right to do that. Well, I have travelled a lot in my life and that the first time a company did that to me, 3 month in advance! If it was for technical reason or bad weather I could understand. I call it inconsideration for the customers who trusted them. That's the first time I try them and the last...
dmurrle's full review | 90 wordsReview by
dmurrle
on 3rd Jul 2008
User Rating : 0
Respect : 0June 16 I buy 2 tickets online for October 1st. I receive the email confirmation and my credit card gets charged immediately. July 16 I received an email confirmation of my itinerary for October 2nd. I call customer service and they tell me that it s a schedule change and that they can do that anytime. What a joke, right! When I buy a lotto ticket at least I know the date and time I will lose.!
dmurrle's full review | 106 wordsReview by
Guest.
on 29th Jun 2008
User Rating : 7
Respect : 0Air tran airways is very cheap. they have a lot of nice people working with them! I think that they could be a little more safer and be more helpful. But I would ride AirTran again.
Guest's full review | 62 wordsReview by
Guest.
on 25th May 2008
User Rating : 10
Respect : 0Flew with AirTran Airways multiple times, and found the service to be fine; flights always on time, and aircraft in good shape. They also handled a severe peanut allergy better than any other airline from booking to completion. The XM radio is also nice. Don't let the LCC branding fool you, their service is great.
Guest's full review | 74 wordsReview by
Guest.
on 14th May 2008
User Rating : 0
Respect : 0My luggage handle, which was not "protruding" per their rules, was completely ripped off upon my arrival. They cancelled my flight without letting me know and I had to wait 5 hours for the next flight, which was delayed 2.5 hours, and then cancelled. The next flight was 5 hours later. In total - I was waiting for 9 hours to hear that I would have to wait another 5 hours again. My bags had arrived before I did and the airline was COMPLETELY unhelpful in delivering my baggage. Horrible Horrible Ai ...
Guest's full review | 107 wordsReview by
handofgod
on 21st Apr 2008
User Rating : 5
Respect : 0I flew from Tampa to Boston.....My flight was at 3:13 PM and it got delayed for 2 hours.....I reached Boston and my luggage was not there. I had to go through all those customer support to get my luggage. The flight was really nice but the air hostess were really rude.....they really don't know how to treat people. I flew Jet Blue too....and ohhh man they are surely better. Actually Jet Blue and Airtran only fly directly without any halt.I wouldn't say Airtran was horrible but there is surely th ...
handofgod's full review | 100 wordsReview by
desperfect
on 14th Apr 2008
User Rating : 8
Respect : 0On time when the weather isn't bad. Excellent at getting checked bags on the plane young friendly crews. New planes, the oldest is 5 years old and if you upgrade at the gate your getting a deal for more snacks and free adult drinks and more room! Lowest fares around can't bet them!
desperfect's full review | 78 wordsReview by
bkel
on 15th Mar 2008
User Rating : 2
Respect : 0When bad weather in New York canceled flights before the last weekend in February, AirTran Airways did a horrendous job of accommodating and communicating with passengers whose flights had been canceled. An agent told us that she'd be able to book us on a flight on Sunday (original flight was Friday), but we'd have to connect. However, when the confirmation e-mail came, the connecting flight was actually on Tuesday; the computer automatically bumped us because the flight was already full (desp ...
bkel's full review | 195 wordsReview by
Guest.
on 31st Jan 2008
User Rating : 1
Respect : 0I have travelled the world over the last 40 yrs and have never experienced such a poor display of rudeness and arrogance and indifference to our situation. Easily the worst flight experience of my life
Guest's full review | 58 wordsReview by
Guest.
on 28th Jan 2008
User Rating : 9
Respect : 0AirTran airways got me where I needed to go quickly with no problems. Thinking twice about flying with future kids...
Guest's full review | 51 wordsReview by
shmuelko
on 2nd Jan 2008
User Rating : 0
Respect : 0I had a horrible experience when flying with my wife and my 2 kids (2 & 6). We got seats only at the check in and then it appeared that all our seats were middle seats. They expected the 2 kids not to sit next to their parents!!! Before we boarded they told us that they cannot do anything about that and the flight attendant inside the airplane will take care of it. Inside the plane they said that we should take off this way and then they will see if they can change the seats. We said we would ...
shmuelko's full review | 170 words
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AirTran Airways provides everyday, affordable air travel to business and leisure travelers throughout the United States and never requires a roundtrip purchase or Saturday night stay. ... about airtran
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AirTran Airways is a low-fare airline designed for business travelers, offering Business class, new planes with XM Satellite Radio and EasyFit Overhead Bins, assigned seats, and our accommodating ...
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AirTran Airways is one of America's largest low-fare airlines - employing more than 5,800 friendly, professional Crew Members and operating over 500 flights a day to over 40 destinations.
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