My wife bought one of these a while ago and we rarely ever use it. It is very poor at cleaning carpets and it gets blocked frequently. When blocked it is almost impossible to clear the blockage. I use a bent paperclip to clear the blockage, which is invariably a small amount of fluff from the carpet- just not good enough. This is a rubbish product, I don't know what made Vax put their name to it. It is simply not good enough for the purpose intended. I would have liked to have seen the thing used in a proper test run, showing it cleaning a carpet with a pile and not getting blocked, and also seeing it cleaned ou ready for the next time. This product is not fit for purpose and should not be bought by anyone thinking of using it for cleaning carpets. I would have given it a 0 star rating if there was such a rating. Do not buy one, it's a complete waste of money time and effort.

This worked quite well the first two or three times I used it, then it started to refuse to pick stuff up. Now it's gone a step further ... if by chance it manages to pick something up, it drops it somewhere else. By no stretch of the imagination can it be called a carpet cleaner.

I bought this machine because a month ago I had ordered the VAX Dual Power W86-DP-B. After using the Dual Power for the first time, it cleaned my thick piled carpets very well and I found it easy to use. After about a total of five hours use, stopping every 5-6 minutes to let it cool down, the next time I used it the belt which rotates the brushes snapped. Unacceptable. Due to the fact that I had moved all the furniture out of the lounge and dining room so as to clean the carpets and being unable to find belts for the Dual Power since I live in Cyprus and this model is not brought here, I had to go out and buy another machine. I bought the Spring Clean which has cross action brushes. DON'T BUY IT. It is totally useless. The only thing it does is make a hell of a noise, it is very heavy compared to the Dual Power and my Bissell and does not clean anything but the surface of the carpets. It is not suitable for thick pile and I have regretted spending so much money on VAX products. When I called VAX customer services about the belt, they told me they don't ship spares abroad and that the broken belt was "MY PROBLEM!!!!!" I find this totally unacceptable. I will never again buy anything from VAX. Thank God for Amazon who said they will replace the Dual Power when I told them about the belt. We shall wait and see how that performs. I hope the belt doesn't snap on the replacement machine also.

this machine has a design fault that very quickly makes it useless as it is a sealed unit and cannot be cleaned. Company refuse to take responsibility.

I would not recommend this product my daughter got sick on carpet and I clean up the sick wit a bowl of water and scrubber brush I then used vax power max cleaner to freshen and dry carpet but it was useless the vax brushes made it worse and the bristle on brush smell causing the clean parts of my carpet to smell the same as the sick area so now my carpet in whole room smells musty with a hint of a smell of the sick on all areas of carpet cos the vax brushes spread it yuk

I bought a VAX V-020 new online less than a year ago and registered it on the VAX website immediately. To register the warranty I had to give details of all the usual things including the serial number and the place I bought it from. VAX issued a warranty confirmation number by email which I filed. After only a couple of uses the main suction system stopped working so I got in touch with VAX. After several days of e-mails claiming they could not match the Model No. and Serial No., which was only resolved by me sending a photograph of the manufacturers label, they announced that they wouldn't support the warranty because the dealer I bought it from also sells used VAX equipment. Talk about cheats! They had accepted the all the original details to issue a warranty and the moment the device becomes faulty they find an excuse. DON'T TOUCH VAX EQUIPMENT PS .. not forgetting that the cleaner failed after only a few uses!!!!

Lock and open (for dust cylinder) nibs clogs with dust, impossible to open and empty and needs emptying every time you use otherwise red light always on and loses suction because it is sold as a pet vacuum it clogs easily with pet hair. V-e-r-y heavy machine. Not suitable elderly, infirm. Customer service is shocking. NEVER BUY VAX 0/5

worst customer service ever. Hose connection came apart in first month. They sent replacement. When it cam apart again in approx six weeks they were not interested. Guarantee now run out. been sat in corner for over nine months. Unless scrap. They not interested. Don't ever buy a vax.

I recently bought a VAX Rapide V-027. It broke just before I tried to use it for the second time. It would not suck any water in. Called their customer care and said as I do not have the receipt anymore I am not entitled for a free fix!!! Vax recommends you should clean your carpet every 6-12 months but what they mean is make sure you loose your receipt within that time limit. VAX IF YOU ARE READING THIS YOU SHOULD KNOW THAT YOU CAN COPY FROM DYSON BUT CAN NEVER BE RELIABLE LIKE THEM! All I am left it with water all over my room and the customer care was happy to say sorry and then hung up! Brilliant! Ohh Ohh they also offered a £50 charge for it to be fixed after they took my £399. In one sentence: DO NOT BUY VAX.

Cleaned half a carpet and started to smell burning rang customer service going to send me a belt( how do thay know it a belt)still not got belt. I then tried to get a new machine and went on the customer service web site for a return form for a new machine guess what no form i am in my 28 day period and still cannot get any help! guess the next route is legal

"Bought this when it was on offer at Argos and now I know why it was reduced by so much! It was so unbelievably noisy and weighed a ton, seemed not so bad on its first outing but then got worse. The main issue for me was having to completely disassemble the machine after every single use and clear out the cyclones with tweezers!!also every time you pull it along using the hose it falls over constantly, now bits have started breaking off. I accepted this the first time but after two weeks I'd had enough, but kept trying with it. Considering it's designed for pet hair and we only have one short-haired dog I expected better. I have kept it thinking it was just me as my old Dyson was so much better, but after a few month went by I realized it was not right and it kept hitting me on back of legs, back and head when trying to hoover had enough, then tried to take back to Argos but too late that is why I contacted Vax about my concerns - I'm still waiting for a response!

I bought this shampooer to cope with the mess caused by dogs running into the hall. It was a total waste of money. It dispenses the water but sucks up nothing and leaves the carpet so wet that it smells and stays wet for so long that the dogs have to run on it which makes the carpet even worse. My fairly new and very expensive carpet is now totally ruined thanks to this vax product.I am disgusted.

The Vax Rapide 700w Spring Clean that I purchased recently managed to collect 150ml of dirty water out of 2 litres deposited in the rug I used it on. The store replaced it with the same model whcih is no better They also advised me i have 90 days to upgrade to a better cleaner so obviously have zero faith in the product themselves

I have purchased a VAX VRS5W it has no instructions nor the three screws that hold the handle in place(as it just flies back out), telephoned Morrisons and as I've misplaced the receipt I was told to contact VAX who emailed the instruction guide yet no screws. The solution won't release and I've no idea how to work it, what a waste of money!!!!!!

Don't touch Vax products with a ten foot barge pole, after sales service is appalling. My first machine exploded the first time it was used and stained my carpet. The second machine also broke very quickly. Vax acknowledged they were at fault and offered compensation, but it took 23 phone calls and e-mails, nine months and a court order to get it.