Written on: 05/05/2013
Lock and open (for dust cylinder) nibs clogs with dust, impossible to open and empty and needs emptying every time you use otherwise red light always on and loses suction because it is sold as a pet vacuum it clogs easily with pet hair. V-e-r-y heavy machine. Not suitable elderly, infirm. Customer service is shocking. NEVER BUY VAX 0/5 (read more)
Written on: 15/04/2013 by joandenham (1 review written)
If YOU ARE THINKING OF BUYING A VAX CLEANER PLEASE THINK AGAIN. I HAVE BEEN TOLD BY CUSTOMER SERVICE THAT THEY ARE VERY HIGH MAINTENANCE.THERE ARE ALSO NO CALL OUT PEOPLE.ALL YOU GET IS A HIGH COST PHONE CALL WITH NO JOY AT THE END. I WOULD GIVE THEM A MINUS RATING. BEWARE BEWARE. (read more)
Written on: 21/10/2012
worst customer service ever. Hose connection came apart in first month. They sent replacement. When it cam apart again in approx six weeks they were not interested. Guarantee now run out. been sat in corner for over nine months. Unless scrap. They not interested. Don't ever buy a vax. (read more)
Written on: 29/09/2012
I recently bought a VAX Rapide V-027. It broke just before I tried to use it for the second time. It would not suck any water in. Called their customer care and said as I do not have the receipt anymore I am not entitled for a free fix!!! Vax recommends you should clean your carpet every 6-12 months but what they mean is make sure you loose your receipt within that time limit. VAX IF YOU ARE READING THIS YOU SHOULD KNOW THAT YOU CAN COPY FROM DYSON BUT CAN NEVER BE RELIABLE LIKE THEM! All I... (read more)
Written on: 19/09/2012
Cleaned half a carpet and started to smell burning rang customer service going to send me a belt( how do thay know it a belt)still not got belt. I then tried to get a new machine and went on the customer service web site for a return form for a new machine guess what no form i am in my 28 day period and still cannot get any help! guess the next route is legal (read more)
Written on: 05/09/2012 by rhondathompson
Just bought this machine after months of reviewing all on the market. It has cleaned my carpets very well, did the car upholstery and sofa as well. It cleans efficiently, carpets dried quickly, and the containers for the water and used water is very easy to use. A lot of other brands are actually a difficult set up. Already probably paid for itself doing all the jobs. Have to say early days but very impressed. Can't think of anything I don't like about it honestly. (read more)
Written on: 01/09/2012
"Bought this when it was on offer at Argos and now I know why it was reduced by so much! It was so unbelievably noisy and weighed a ton, seemed not so bad on its first outing but then got worse. The main issue for me was having to completely disassemble the machine after every single use and clear out the cyclones with tweezers!!also every time you pull it along using the hose it falls over constantly, now bits have started breaking off. I accepted this the first time but after two weeks... (read more)
Written on: 13/07/2012
I bought this shampooer to cope with the mess caused by dogs running into the hall. It was a total waste of money. It dispenses the water but sucks up nothing and leaves the carpet so wet that it smells and stays wet for so long that the dogs have to run on it which makes the carpet even worse. My fairly new and very expensive carpet is now totally ruined thanks to this vax product.I am disgusted. (read more)
Written on: 05/04/2012
The Vax Rapide 700w Spring Clean that I purchased recently managed to collect 150ml of dirty water out of 2 litres deposited in the rug I used it on. The store replaced it with the same model whcih is no better They also advised me i have 90 days to upgrade to a better cleaner so obviously have zero faith in the product themselves (read more)
Written on: 14/03/2012 by VAXEDOFF
Awful customer care we bought this hoover 1 month later broken due to faulty part attachment that's all it was they would not replace with original parts so I am now trying to get a full refund I would never buy VAX again RUBBISH RUBBISH RUBBISH I beg you don't do it send them down where they deserve to be!!!!!!!!!!!!!!!!!! (read more)
Written on: 04/03/2012
I have just bought a Vax Powermax cleaner as I have a dog who lays on the carpet behind the sofa. the day I bought it the dog was sick so I tried the cleaner out on the area after initially cleaning up the mess. After I had cleaned the carpet it was still quite wet and smelled like a wet dog. I rang Vax who were very helpful and recommended their own shampoo for homes with pets. I rinsed the area twice with the machine using clear water and when it had dried I used bi carbonated of soda on... (read more)
Written on: 13/12/2011 by flynnmr (2 reviews written)
Vax upright Y-027 - Causes carpet damage - Risky use outside of 1 year warranty I recently used a Vax Y-027 to clean a spill on my carpet and heard a rumbling noise from the motor. When I moved the unit, there was a large black dust stain on the carpet that cannot be removed, possibly from a fault in the motor.......ruined carpet, or can it be cleaned? I called vax to ask if they had any advice on how to remove the stain (being carpet cleaning experts). The person on the phone seemed to... (read more)
Written on: 07/11/2011
I have purchased a VAX VRS5W it has no instructions nor the three screws that hold the handle in place(as it just flies back out), telephoned Morrisons and as I've misplaced the receipt I was told to contact VAX who emailed the instruction guide yet no screws. The solution won't release and I've no idea how to work it, what a waste of money!!!!!! (read more)
Written on: 04/07/2011 by finney (3 reviews written)
This cleaner does not suck up the dirty water because the the suction slits underneath are not close enough to the floor. The design of this machine is rubbish. The only way to suck up the dirty water is by lifting the rear of the machine off the floor, this then lowers the front slits to the carpet to enable better water collection. (read more)
Written on: 10/05/2011 by smashingpumpkin (1 review written)
I'm pretty disappointed by this. Bought it fairly cheaply, but ight now look at getting a refund.
I thought that there mmight have been something wrong as it won't suck up the water and leaves the carpets really wet (and not very clean) Having seen other reviews, I'm now inclined to think it's just not much good.
I wouldn't recommend this machine. It's easy to use and lighter than some others I tried, but the overall cleaning is poor. (read more)
Written on: 31/03/2011
Don't touch Vax products with a ten foot barge pole, after sales service is appalling. My first machine exploded the first time it was used and stained my carpet. The second machine also broke very quickly. Vax acknowledged they were at fault and offered compensation, but it took 23 phone calls and e-mails, nine months and a court order to get it. (read more)
Written on: 28/03/2011
1st machine delivered with water in packaging as though it had been used, suction very poor, so returned. Replaced by Vax with a new machine, float in water tank broke after 1o minntes use suction poor on this machine, returned to Vax for repair, came back with someone else's used dirty, dirty water tank and tank clip broken. I asked for my money back. I have a very old and much used round Vax which I have always been happy with, this old machine sucked up about 1- 11/2 pints of water left... (read more)
Written on: 15/02/2011
Vax V - 028 Rapide Power Jet Pro Carpet Washer
Absolute rubbish and a complete waste of money the suction is extremley poor so leaves the carpets very wet. The attachment doesn't work properly so I can't clean the stair carpet (which was the main reason I purchased it). I would have been better off putting the money towards a new carpet. Don't buy this product! (read more)
Written on: 07/11/2010
i brought a vax wash and vac 6131. i just can't see how it is suppose to clean carpets as like another reviewer said it just spits out the cleaning fluid and sucks it up again. and the suction is not very good either. i have to move it very very slowly over my carpet to suck the water up and keep going over my carpet several times. (read more)
Written on: 12/09/2010
have the same problem with my powerjet pro.as you say cleans well but takes an age for carpet to dry!checked under mine and cant even see a hose to suck up!!! (read more)
Written on: 04/09/2010
I recently bought the Vax Rapide Pet... Its a great cleaner dont get me wrong and was great value for money! However I could not get it to suck up the dirty water once I had cleaned a spot! I kept taking the dirty water bucket off the front and putting it back on but no luck.. in the end I turned it upside down to see what was wrong... simple... the plastic moulding that has the hole in to suck up the water does not lay flush with the carpet, therefore will not be close enough to suck it up!... (read more)
Written on: 03/09/2010
CANNOT RECOMMEND IT BECAUSE ORDERED IT FROM THEIR WEBSITE AND STILL WAITING FOR IT TO ARRIVE.
CALLED CALL CENTRE AND THEY COULDN'T TELL ME ANYTHING OTHER THAN THEY HAVE RECEIVED THE ORDER.
CALLED AGAION TODAY AND WAITED SO LONG TO GET ANSWERED IT THEN WENT PAST 6.30PM AND TOLD ME THE OFFICE HAD CLOSED AFTER I'D WAITED ON THE PHONE FOR 30 MINUTES PLUS.
BUY A DYSON AND FORGET THESE MUPPETS.
THEY NEED TO COMMUNICATE AND SPEED UP THEIR PROCESSES.
HOPEFULLY IT WILL... (read more)
Written on: 18/07/2010
Bought a Vax cee3pee0 type from Aldi couple of years ago. At first very pleased with results, but what you have to realise is you only get these things out once every 6 - 9 months so that's fine in the guarantee period.
The build quality is extremely poor. After 3 goes into 18 months even before the motor brushes are wearing in, the water delivery nose nipple moulded into the head has broken flush, giving no opportunity of repair. It's also in a very poor position beneath the head where... (read more)
Written on: 15/07/2010 by Hannah Mahomed (1 review written)
The Vax Rapide Spring Clean is magic, it does just 'what is says on the tin'.
It brought a newish beige hall carpet getting lots of wear right back to new and removed an old stubborn stain which has been scrubbed in the past with 'thousand and one' from a forty year old carpet. What more can you ask!
I'ts only snag is it doesn't have attachments though the bigger(and heavier) models do. If I was in the first flush of youth and weight wasn't an issue I would have bought a bigger model however... (read more)
Written on: 09/06/2010
Very poor indeed it does nothing more than spit water onto the carpet and suck it back up. Pointless waste of time!!! (read more)
Written on: 28/04/2010 by kornfreak (1 review written)
Having tried various other brands of carpet cleaner i was never satisfied with them leaving behind marks andlines after the carpet has dried. I have now tried 2 Vax models and ive got to say they are te best by far. No more dry streaks across the carpet from which i presume is the brush underneath being too rough on the carpet. The vax brush seems just right height for the carpets. The cleaning solution that came with the washer i would also highly recomend, some brands can leave the carpet... (read more)
Written on: 14/06/2009 by seddy
I have managed very well with the Vax wash machine. I have always added a little more than what it says on the bottle, and a a little warmer ( not boiling water!) and my carpets looked brilliant. It's never spread the dirt, I don't understand how it could. But you have to do a small bit then suck up the water and so on. As long as it keep working I am very happy with it. (read more)
Written on: 11/01/2009
My Vax Carpet Cleaner works brilliantly and cleaned our cream carpet unbelievably well. Need to spend a bit of time to do properly, its not like vacuuming the carpet, but well worth it. (read more)
Written on: 18/08/2008
Vax carpet cleaner works OK but ordering to trying to get spares such as shampoo or replacement filters directly from vax is not easy. I would look at alternatives - I won't touch Vax again with a barge-pole! (read more)
Written on: 08/04/2008
I would not recommend buying the Vax Carpet Cleaner. My metal hose attachment comes apart when attempting to vacuum. The first brush head (cylinder one) just did not rotate properly despite several attempts to fix or replace therefore was no good. After purchasing the latest design which states it can be used on carpet or hard floors, I have given up and looking to purchase another vacuum. You also have to be HE MAN to use it as a washer as it's so heavy. (read more)
Written on: 16/03/2008
I have had to hire a cleaner as the VAX just wasn't it said on the label. What were originally small areas to be cleaned are not large patches, the machine seemed to spread the dirt. I don't understand why, but won't be using it again. (read more)
Written on: 06/01/2008
The Vax Carpet Cleaner had to be elevated above the surface to be cleaned, so I couldn't really wash furniture or the car like I was told by the salesperson. Don't be impressed by a salesperson sucking up batteries. It can suck up batteries very well, if that's what you need to do. I don't think it cleans anything else well. (read more)
As rated by real users
"Love it!" Read More
"The worst service in london" Read More
"NEVER BUY VAX Useless Vacuum, ..." Read More
"It works!" Read More
"Very polite and on time" Read More