Vax Carpet Cleaner Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
24% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Vax Carpet Cleaner - Ask a question now

Media Gallery for Vax Carpet Cleaner

Vax Carpet Cleaner
Vax Carpet Cleaner
Vax Carpet Cleaner
Vax Carpet Cleaner

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Reneged on Warranty”

Written on: 13/05/2014 by Phil-Turnbull (1 review written)

I bought a VAX V-020 new online less than a year ago and registered it on the VAX website immediately. To register the warranty I had to give details of all the usual things including the serial number and the place I bought it from. VAX issued a warranty confirmation number by email which I filed. After only a couple of uses the main suction system stopped working so I got in touch with VAX. After several days of e-mails claiming they could not match the Model No. and Serial No., which was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“DO NOT BUY!!”

Written on: 21/08/2013

I used the "Match" machine 3 times, and it was fine, but on the fourth occasion it would not spray the solution. Unfortunately, the guarantee had run out, and every shop that repairs such machines refused to touch it having in the past to wait four months for parts. The firm told me it would cost £60 to repair as it needed a new valve, plus p @ p!! No way. A waste of money - I could have hired a more powerful one for less… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Always have, always will...”

Written on: 17/07/2013 by Cassandwitch (1 review written)

Powermax VRS15W I recently purchased this carpet cleaner and I have never looked back. Bought it because of the kids and I now use it for everything! We have chickens so the entry to the back door gets grubby, 15 mins and it looks nearly new. Spills and after baby meals, not a problem. Moved the sofa and someone had spilt a drink and missed underneath, sprayed a bit of the cleaner on it, waited 15, effortless. I've even used it on a bed mattress and it came up trumps. Its east to clean, easy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“vax powermax vrs7w”

Written on: 30/06/2013 by johnburnett (1 review written)

don't buy it just throws out water and not enough suction to get it back up. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“VAX SPRING CLEAN CLEANER”

Written on: 29/06/2013 by jcs100 (1 review written)

Bought a VAX Spring Clean Carpet Cleaner yesterday, even after reading bad reviews, I went ahead and purchased one anyway. Easy to put together, nice and light.. But I'm so dissapointed.. 10 mins into it, no water was coming out of the cleaner, then 5 mins later leaked massive amounts of water all over carpet. There is no way near enough power to suck up the water, and my carpets are really wet, didn't even take off 'light' muddy paw prints, I used vax shampoo, and followed the instructions to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER BUY VAX Useless Vacuum, shocking customer service!”

Written on: 05/05/2013

Lock and open (for dust cylinder) nibs clogs with dust, impossible to open and empty and needs emptying every time you use otherwise red light always on and loses suction because it is sold as a pet vacuum it clogs easily with pet hair. V-e-r-y heavy machine. Not suitable elderly, infirm. Customer service is shocking. NEVER BUY VAX 0/5… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“vax cleaners”

Written on: 15/04/2013 by joandenham (1 review written)

If YOU ARE THINKING OF BUYING A VAX CLEANER PLEASE THINK AGAIN. I HAVE BEEN TOLD BY CUSTOMER SERVICE THAT THEY ARE VERY HIGH MAINTENANCE.THERE ARE ALSO NO CALL OUT PEOPLE.ALL YOU GET IS A HIGH COST PHONE CALL WITH NO JOY AT THE END. I WOULD GIVE THEM A MINUS RATING. BEWARE BEWARE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Vax Powermax”

Written on: 01/02/2013 by DingleLoopy (1 review written)

Brilliant. Simple to put together. Easy to clean, and tackled and cleared some serious stains. £65. Far cheaper than paying for carpet cleaner or hire… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

John131142's Response to DingleLoopy's Review

Written on: 19/03/2013

cleans carpet pretty good BUT does not suck up the water after

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“vax vacuum ”

Written on: 21/10/2012

worst customer service ever. Hose connection came apart in first month. They sent replacement. When it cam apart again in approx six weeks they were not interested. Guarantee now run out. been sat in corner for over nine months. Unless scrap. They not interested. Don't ever buy a vax… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Geebrooks9's Comment

Written on: 06/04/2013

Thanks, saved me buying a waste of space, really pleased I read your review.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Wate of my £399”

Written on: 29/09/2012

I recently bought a VAX Rapide V-027. It broke just before I tried to use it for the second time. It would not suck any water in. Called their customer care and said as I do not have the receipt anymore I am not entitled for a free fix!!! Vax recommends you should clean your carpet every 6-12 months but what they mean is make sure you loose your receipt within that time limit. VAX IF YOU ARE READING THIS YOU SHOULD KNOW THAT YOU CAN COPY FROM DYSON BUT CAN NEVER BE RELIABLE LIKE THEM! All I am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NOT FIT FOR JOB”

Written on: 19/09/2012

Cleaned half a carpet and started to smell burning rang customer service going to send me a belt( how do thay know it a belt)still not got belt. I then tried to get a new machine and went on the customer service web site for a return form for a new machine guess what no form i am in my 28 day period and still cannot get any help! guess the next route is legal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Suehere4U's Comment

Written on: 21/09/2012

take it back to shop with receipt and get a refund, the goods have to be able to do the job they are sold for, you can even get a refund without a receipt for faulty goods, dont mess about with repairs its obviously not fit for the purpose it was sold, dont let them fob you off and say they will send it back for repairs demand a refund

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“vax ultra 2 rapide cleaner”

Written on: 05/09/2012 by rhondathompson (1 review written)

Just bought this machine after months of reviewing all on the market. It has cleaned my carpets very well, did the car upholstery and sofa as well. It cleans efficiently, carpets dried quickly, and the containers for the water and used water is very easy to use. A lot of other brands are actually a difficult set up. Already probably paid for itself doing all the jobs. Have to say early days but very impressed. Can't think of anything I don't like about it honestly. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Vax Power Pets Upright ”

Written on: 01/09/2012

"Bought this when it was on offer at Argos and now I know why it was reduced by so much! It was so unbelievably noisy and weighed a ton, seemed not so bad on its first outing but then got worse. The main issue for me was having to completely disassemble the machine after every single use and clear out the cyclones with tweezers!!also every time you pull it along using the hose it falls over constantly, now bits have started breaking off. I accepted this the first time but after two weeks I'd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“vax 7 model vrs7w bought in Morrisons store”

Written on: 13/07/2012

I bought this shampooer to cope with the mess caused by dogs running into the hall. It was a total waste of money. It dispenses the water but sucks up nothing and leaves the carpet so wet that it smells and stays wet for so long that the dogs have to run on it which makes the carpet even worse. My fairly new and very expensive carpet is now totally ruined thanks to this vax product.I am disgusted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lcoppersmith's Comment

Written on: 04/04/2013

I made the mistake of reading this review AFTER I had bought my VRS7W carpet cleaner so I used it with trepidation. I have to say that I am very satisfied. I too have a dog and found that it wasn't much good for collecting up dog hairs but it was very effective in cleaning my carpet. I can only assume that either the reviewer's machine was defective or it wasn't being used properly. The more one depresses the trigger the more cleaning solution is dispensed onto the carpet. So it is important not to dispense too much. But even if you do you can still go over the area a number of times in "suction only" mode. My dirty water tank was filled right up with filthy water, which shows that it was effectively cleaning and sucking. It is true that the carpet is left damp but that is my experience of hiring an industrial type machine from Homebase. It is a shampooer after all. But by closing all doors, turning up the radiator and adding a fan heater it had dried within a few hours.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Is just a water dispenser”

Written on: 05/04/2012

The Vax Rapide 700w Spring Clean that I purchased recently managed to collect 150ml of dirty water out of 2 litres deposited in the rug I used it on. The store replaced it with the same model whcih is no better They also advised me i have 90 days to upgrade to a better cleaner so obviously have zero faith in the product themselves… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Vax mach 5”

Written on: 14/03/2012 by VAXEDOFF (1 review written)

Awful customer care we bought this hoover 1 month later broken due to faulty part attachment that's all it was they would not replace with original parts so I am now trying to get a full refund I would never buy VAX again RUBBISH RUBBISH RUBBISH I beg you don't do it send them down where they deserve to be!!!!!!!!!!!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lucy6's Response to VAXEDOFF's Review

Written on: 12/07/2012

When we had problems with our Vax the customer services dept just didn't want to know.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Cleaned carpet but left a smell”

Written on: 04/03/2012

I have just bought a Vax Powermax cleaner as I have a dog who lays on the carpet behind the sofa. the day I bought it the dog was sick so I tried the cleaner out on the area after initially cleaning up the mess. After I had cleaned the carpet it was still quite wet and smelled like a wet dog. I rang Vax who were very helpful and recommended their own shampoo for homes with pets. I rinsed the area twice with the machine using clear water and when it had dried I used bi carbonated of soda on it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“VAX causes damage to carpet and VAX dont care after 1 year”

Written on: 13/12/2011 by flynnmr (2 reviews written)

Vax upright Y-027 - Causes carpet damage - Risky use outside of 1 year warranty I recently used a Vax Y-027 to clean a spill on my carpet and heard a rumbling noise from the motor. When I moved the unit, there was a large black dust stain on the carpet that cannot be removed, possibly from a fault in the motor.......ruined carpet, or can it be cleaned? I called vax to ask if they had any advice on how to remove the stain (being carpet cleaning experts). The person on the phone seemed to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Magso's Response to flynnmr's Review

Written on: 27/01/2012

Small claims court - it obviously wasn't of merchantable quality. Not only not working but causing damage to your carpet. Sue them! It's not so expensive to do- you can do it yourself, I am not a lawyer touting for business! The threat usually works wonders!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“WON'T RELEASE SOLUTION!!!”

Written on: 07/11/2011

I have purchased a VAX VRS5W it has no instructions nor the three screws that hold the handle in place(as it just flies back out), telephoned Morrisons and as I've misplaced the receipt I was told to contact VAX who emailed the instruction guide yet no screws. The solution won't release and I've no idea how to work it, what a waste of money!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Vax Power Jet V-028U Complete waste of money.”

Written on: 04/07/2011 by finney (3 reviews written)

This cleaner does not suck up the dirty water because the the suction slits underneath are not close enough to the floor. The design of this machine is rubbish. The only way to suck up the dirty water is by lifting the rear of the machine off the floor, this then lowers the front slits to the carpet to enable better water collection… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview