Singapore Airlines Reviews

Watch this item
Singapore Airlines go to www.singaporeair.com
2.6 stars
Average rating for this product is: 2.6 out of 5

From 6 ratings and 29 reviews

Thumb down 41% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Singapore Airlines

  • Flight on time?4.2 stars
  • Customer service2.9 stars
  • Comfort on flight3 stars
  • Quality of food2.9 stars
  • Value for Money2.7 stars
  • Reviewer Ratings2.6 stars
  • Overall Rating2.6 stars

29 Reviews For Singapore Airlines

  • amandagav 10th Sep 2009

    Reviewer rating: 2 stars


    amandagav's review has yet to be rated - Be the first!
    Report this review



    I was excited to fly Singapore Airlines based on all the hype about it being a 5-star airline, etc. I found that in reality it was no better than most other airlines. It was my honeymoon to Bali, so I was having dreams of getting an upgrade. This of course didn't happen, but when I went to check in 48 hours in advance for the return trip, there weren't even 2 seats available together! I phoned Singapore Air's office in Bali and I had to try several times over 2 days for them to even pick up and then I was just told, sorry the flights are full, can't help you, ask at the airport. We ended up not arguing and sitting apart on the Bali-Singapore leg of the flight, but really wanted to sit together for the 12 hour Singapore-London flight. At the airport in Bali we were told that they can only help us at the airport in Singapore. Finally a supervisor took us aside and did find us seats together in the end. But it was painful and as we had spent over £950 each on the flights, I expected seats together at a minimum. On a positive note, the flights were on time and the in flight service and food were fine, but not exceptional.

  • Guest 4th Aug 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I travel every year to Australia and always travel with this airline. I travel on my own and have always had confidence in the staff to make my trip a pleasant one. In flight entertainment good, food okay. Had a slight delay at Singapore airport but meal tickets given out for refreshments. Would recommend this airline.

  • Guest 17th Jul 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Flew out to Sydney via Singapore with Singapore Airlines as part of a Star Alliance round the world ticket. They are the best airline I have flown with before or since. The food was wonderful, the service top class and all times were kept to or beaten. Flying on their A380 was extra enjoyable, it's such a quiet, smooth aircraft. The entertainment system was great with lots of choice.

  • SuperMad 9th Jun 2009

    Reviewer rating: 1.5 stars


    SuperMad's review has yet to be rated - Be the first!
    Report this review


    Singapore Airlines dont answer their phone for enquiries and there website is sub par. Apparently our opinion is important to them , but not enough to pick up the phone.

  • fairy01 4th Jun 2009

    Reviewer rating: 1 stars


    fairy01's review has yet to be rated - Be the first!
    Report this review


    Flew from manchester to brisbane with Singapore Airlines, very disappointing. Saved up for business class, on entering the cabin there were water stains on the floor. Food choice poor, only one main meal offered. Sink waste blocked on sink so had to use wet wipes.

  • vjsys 11th May 2009

    Reviewer rating: 0 stars


    vjsys's review has yet to be rated - Be the first!
    Report this review


    ON hearing ppl views i thought Singapore Airlines will be good to fly!!!! BUT THE FIRST TIME I FLEW IT WAS MY MOST HORRIBLE FLIGHT EXPERIENCE. On checkin at hyderabad counter it took me 25 mins to checkin, after which they gave me a wrong name on the boarding pass, later the check in guy came again and took me back saying he forgot to enter something. I forgot all that and flew to singapore, on landing out of 3 bags i lost my main bag. Here my string of horrifying experience starts, I waited ne ...

  • bluemoon14 Rank: Corporal 3rd Feb 2009

    Reviewer rating: 4.5 stars


    bluemoon14's review has yet to be rated - Be the first!
    Report this review


    Singapore Airlines, one of the best Airlines I've ever flown with, the staff were so kind. I was flying with my Grandma and she didn't fancy anything on the menu, the Airline staff quickly approached her and offered to look for something else in the Kitchen.

  • normpers 26th Nov 2008

    Reviewer rating: 2 stars


    normpers's review has yet to be rated - Be the first!
    Report this review


    Before getting your Singapore airline tickets, make sure that your tickets are redeemable. We only found that our tickets are not accruable after 16000 miles of travel. Your travel agent or the Singapore airline crew may not inform you that only certain "type" of ticket are redeemable. Look or ask very carefully for their terms and conditions.Check if there is any other limitation besides "ticket types". A minor point: many of the entertainment sets were out-of- function. ...

  • Guest 7th Oct 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    SIA profits sky high but at what price. All my business and family travels are on our national carrier but that is about to change after my latest experience with SIA.
    It started with a request to redeem online tickets for my family for an upcoming holiday to Vancouver. Attempts to make the booking online were futile as the return dates were unavailable.

    Thinking it was a glitch in the system, I called and was told there were several tiers in Economy class and if I were to upgrade to the next ...

  • Guest 7th Sep 2008

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I use Singapore Airlines purely as a business link since currently working in Singapore for my U.A.E. based company. However, to get hold of their reservations department was an unmitigated nightmare and it was not possible to change the booking on line. It is the single most important aspect of end user satisfaction, the right to adjust your itinary due to circumstances. Singapore Airlines made this process virtually impossible due to their complete lack of ability or consideration in dealing ...

  • susafox 9th Jul 2008

    Reviewer rating: 0.5 stars


    susafox's review has yet to be rated - Be the first!
    Report this review


    Try dealing with their reservations service when you need to change a flight! After paying for a ticket I had to change the travel dates. The initial reservation was made online but there is no provision online to make changes to the itinerary. I was able to make the changes via phone, but was unable to conclude the transaction as they needed to send the reservation to their fare desk for evaluation. I was promised they would call me back within 48 hours. No return call. Day of flight I'm on th ...

  • Amelie Fr 19th Mar 2008

    Reviewer rating: 4.5 stars


    Amelie Fr's review has yet to be rated - Be the first!
    Report this review


    We chose Singapore airlines due to its great reviews and its advertising. I was completely satisfied with the service and the amenities. Even though it was a flight of nearly 12 hours I was not bored and not hungry.

  • Guest 15th Feb 2008

    Reviewer rating: 2 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Service by the cabin crew excellent as usualFood is ok, no more, they cater for an Asian taste (not surprisingly I suppose) and I have yet to eat a starter for main meal - usually horrible. Singapore Airlines 747's are really showing their age - went back and forth on the same plane from Heathrow SQ 308 SQ 316 - plane is 14 years old, ave age of 747 fleet is now 11 years old - they are showing their age!!

  • hannwei 26th Dec 2007

    Reviewer rating: 1.5 stars


    hannwei's review has yet to be rated - Be the first!
    Report this review


    Seat, entertainment and flight attendant attitude are acceptable, like other non-budget airlines. I do appreciate its effort in giving each passenger a small video screen, just that I would prefer big projected screens on other airlines which are much more comfortable to look at.Food is an area it scores low. On my two flights, fried rice that appeared like porridge, stirred-fried chicken that was too dry and tasteless, dessert that was too hard and the accompanied coconut milk too thick, just ...

  • windsor 14th Dec 2007

    Reviewer rating: 0.5 stars


    windsor's review has yet to be rated - Be the first!
    Report this review


    I have used Singapore Airlines a couple of times and I personally think it is really over-hyped.
    They claim they charge "premium" prices because they give "premium" service.
    On my last flight to Delhi, they did not even give me my choice of meal. The air hostess just dumped something in front of me without asking. When I questioned her, the reply was "we ran out".

    I gave official feedback to Singapore Airlines about this incident. They said they would get back to me but am still waiting.

    ...

  • S A Rank: Lance Corporal 8th Sep 2007

    Reviewer rating: 4 stars


    S A's review has yet to be rated - Be the first!
    Report this review


    On this same journey, (London to Brisbane) I have in the past tried Quantas/BA, (didn't like much, on board facilities/comfort/legroom were inferior -though that was 4 years ago), and also Malaysia Airlines, but found Singapore Airlines had the edge on them all, for general staff service, food & drinks, on board facilities and general comfort. Not much difference in price. between them all. My first choice in future.

  • Luluturk83 Rank: Lance Corporal 17th Jul 2007

    Reviewer rating: 4 stars


    Luluturk83's review has yet to be rated - Be the first!
    Report this review


    They're very good. I would definitely recommend to anyone looking to travel to Australia/Asia Pacific.

  • agoldrin 19th May 2007

    Reviewer rating: 1 stars


    agoldrin's review has yet to be rated - Be the first!
    Report this review


    The flight was on time but I didn't get the pre-allocated seat, the seats were old, worn and old style, food was average and in-flight entertainment was limited. All I could see was the advertising for the new Business Class flat beds, which seem to be on other flights but not on MEL to SIN. Why Singapore Airlines treats Melbourne based passengers so poorly is beyond me. I shared my views with the SIA rep at SIN airport while I waited for my connecting flight and got the expected robotic respons ...

  • mcoxell Rank: Sergeant 23rd Feb 2007

    Reviewer rating: 4 stars


    mcoxell's review has yet to be rated - Be the first!
    Report this review


    I have just landed in Sydney after the 24 hr journey from London. I have been very impressed with all features of the Singapore Airline service. In particular, the on-board crew were very helpful and responded to every request.
    One tip is to book the flight on the Singapore airlines website as it is cheaper than most travel agents. I booked with Flight Centre and found out later I could have booked cheaper if I had bought my tickets directly on their website.
    Overall, congratulations to Singap ...

  • lee crew 16th Jan 2007

    Reviewer rating: 2.5 stars


    lee crew's review has yet to be rated - Be the first!
    Report this review


    I have always recommended Singapore Airlines but not this time. Their quality of service on the plane, which has always been SIA's strong point, was terrible. I was told SIA are child friendly and there are plenty of things to keep them occupied i.e. colouring books etc. My 2 year old was given a net bag, that kept him occupied for at least 3 seconds.
    Trays were left for nearly one hour after people had finished eating. Coffee was taken down one aisle but not the other. I asked for earphones ...

Related categories

  1. Flights to Canada
  2. Flights to Greece
  3. Flights to Turkey
  4. Flights to Australia
  5. Flights to USA
  6. Flights to New York
  7. Flights to Italy
  8. Flights to Rome
  9. Flights to Amsterdam
  10. Flights to New Zealand
  11. Flights to London
  12. Flights to Los Angeles
  13. Flights to India
  14. Flights to Pakistan