Singapore Airlines Reviews

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Media Gallery for Singapore Airlines

Singapore Airlines

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Latest Reviews

★★★★★

“Man to Adelaide, smooth first class experience”

Written on: 26/06/2016 by Lane414 (1 review written)

Booked economy class- clean, comfy seats, enough leg room, polite attendants and was given a very nice singapore noodles meal. Lovely attendants who like to fuss and make extra effort to passengers. Flight was long- but the in flight entertainment, comfy seats and kind attendants made the trip worthwhile! Will def book again. First class experience- and nice food! We have also flown with Etihad- they were good but attendants less focused on passenger comfort. … Read Full Review

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★★★★★

“Can I give them more than five stars? Sheer bliss”

Written on: 10/06/2016

Smoothest flight ever, fantastic seats and great information/entertainment centre. Hostesses were very attentive and not at all pushy! Food was more than adequate Assisted with boarding, nothing too much hassle, never felt rushed and had lots of room to stow luggage. Flight attendants were most courteous and helpful. Flight was exceptional value for money, cheaper in fact that other budget airlines! Would recommend to anyone for a really first class flight… Read Full Review

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★★☆☆☆

“Never again,”

Written on: 22/04/2016 by YvonnefromIlkley (1 review written)

We were totally underwhelmed by the 'flat beds' on this airline. The bed had to be made up, no pressing a button and the seat going flat. The back of the seat has to be pulled down and the remaining 'mattress' is one and a half inches thin!!!!! Most uncomfortable. Food was mediocre and although the staff in business class were decorative, the service was poor… Read Full Review

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★★★★★

“My favourite airline”

Written on: 04/08/2015 by Travelling Frog (13 reviews written)

If I fly to Asia and have the choice of flying Singapore Airlines, I always book with them. I only ever flown economy class with them but they can compete with some 'premium economy' product. Their planes have plenty of room in Economy class, the staff are always helpful and friendly, food must be one of the best I have ever had on a plane (I am vegetarian and they even served me butternut squash gnocchi once, which were amazing). The crew always walk through the cabin offering soft drinks… Read Full Review

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★★★★★

“Singapore airlines b-777-300er”

Written on: 15/11/2014 by 442Ellis (1 review written)

SQ is the best airline ever excellent service as per normal despite the seats in economy not being the best everything else is awesome… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 18/02/2014

Very rude flight attendants. I was suffering from food poisoning and didnt eat anything but I asked for water 3 times and I was gived one cup with very rude face. I even explained I am suffering from dehydration but when I asked for water again I got the rudest looks form the flight attendant. This is the second time I made a mistake of flying with Singapore Airlines… Read Full Review

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Lochgoil's Comment

Written on: 19/11/2015

You'll find that SIA embrace praise but are averse to negativity. They themselves believe that they are so wonderful but don't hold a candle to Emirates.

They have, perhaps got "too big for their boots".

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★★★★☆

“Need to work on customer Service”

Written on: 17/01/2014 by tomisback (5 reviews written)

Being such a reputed carrier offering superlative in-flight services, entertainment and meals, it is important to be focussed on customer service. Work a bit on your customer service and you shall rock guys!… Read Full Review

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Max5502's Response to tomisback's Review

Written on: 27/03/2014

Hi all....

Yes..I agreed to all these bad reviews on Singapore Airlines (SQ) especially on their ground service. For their inflight Service I assure you all that only 40% of the staffs are nice, the others are sucks and rude..I do have bad experiences with SQ and its on their ground services and tried to report them to the customer sevice. They handled me so bad...im so disappointed..so becareful guys...and remember!!!!! Always make video records if you can and share them on you tube...so they can wake up and work harder.....thanks guys

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★☆☆☆☆

“Poor scheduling, cancelled flights”

Written on: 15/01/2014 by SD74 (2 reviews written)

Travelling with Singapore airlines from December 2013 to January 2014 I have been shocked at the way they have been running their flights. All 4 have my flights have had scheduling changes. The first one from London to Singapore, months in advance and rescheduled so that I wouldnt be able to get my connecting flight. I ended up having to start my journey 3 days earlier that I originally planned. I am now sitting at an airport waiting for another flight that was cancelled at the time it was due… Read Full Review

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★☆☆☆☆

“Worst Ground Customer Service in Sydney by Singapore...”

Written on: 22/12/2013 by hcl13 (1 review written)

SQ222, Sydney to Singapore Dec 17 2013. I encountered the worst ground customer services by Singapore Airline on this flight from Sydney to Singapore (SQ222) I was assigned a seat at check-in and on boarding, my seat was taken away and I was told that my seat had to be given to a family. As it is a full flight, I had to accept the newly re-assigned. I was told in a rude way that I either accept the newly assigned seat or leave the air-craft. This is a trip that I was looking forward to be… Read Full Review

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Max5502's Response to hcl13's Review

Written on: 27/03/2014

Hi all....

Yes I agreed to all of these bad reviews on Singapore Airlines...so keep on telling and spread them all...and remember to make video records as a proof and share them on youtube...so they can realize and be humble...and I also wondering that they can be no 1 airline most of the time....? Are the reports all fraud or are they all blind and deaf? Come on guys make them suffer...thank you all for the supports

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Lochgoil's reply to Max5502's Comment

Written on: 19/11/2015

5502,

SQ staff themselves (ground and air) have been made to believe that they can walk on water......

I abandoned SQ many years ago when I saw this trend and am now a Gold card with Emirates and Qatar. Within Asia I use JAL, Korean Air and Cathay and avoid SQ completely.

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★★★★☆

“Clean and On-Time; watch out for silly credit card policy”

Written on: 20/11/2013

Flew SFO-SIN recently. No complaints whatsoever except for their silly policy of seeing the credit card with which you purchased the ticket. My card was stolen and they don't have a good system to deal with that. I brought a letter from the bank explaining the theft and I also brought my statement showing the charge. That eventually got me through. One piece of advice: if your card number gets stolen but you still have the physical card, DON'T CUT IT UP. Set it aside and take it with you on… Read Full Review

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★★★★★

“Still a great way to fly”

Written on: 19/11/2013

I became a loyal customer of the airline a few years ago. I was supposed to travel from Paris to Barcelona using Air France and a few days later, to travel from Barcelona to Singapore using SIA. However, I was stranded in Paris because of a strike. I did not get any help from the Air France staff but the helpful SIA staff arranged for me a flight directly to Singapore. The airline has not failed me thus far, for their warm Asian hospitality combined with efficiency… Read Full Review

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★★★☆☆

“SINGAPORE AIRLINES - TOILET MAINTENANCE ”

Written on: 23/10/2013

Singapore Airlines was and always will be the only airline I will be on, I thought, till my family and I had to use Japan Airlines as that was the flight provided to Hokkaido, Japan. The seats were oh so, softand comfy and so were the headrests. And was I amazed to see that the Economy Class toilet was exceptionally clean, the toilet seat was cute and white and so were the surroundings! There was so much room to stand in front of the full-length mirror and the faucet had a sensor without… Read Full Review

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★★★☆☆

“Why save S$0.90 on The Straits Times?”

Written on: 26/04/2013

Was on SQ959 on 25 Apr from Jakarta to Singapore. Jakarta airport uses color tag coding to control boarding priority. Blue for 1st, biz, PPS and Star Gold passengers. Next was those with Red tag which I was holding. That means I belong to the early group to board the economy sector. Happily I was looking forward to pick up the day's Straits Times (S$0.90 ea)but to my dismay the tray was left only with "My Paper" (given free on the streets). As a Singaporean I'm addicted to reading the Straits… Read Full Review

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★★☆☆☆

“Good in Air Only”

Written on: 11/04/2013

SQ is a very good airline in the air - one of the best if not the best. But it is an appalling airline on the ground. Call centre staff, ground handling, Krisflyer staff etc. are all atrocious. If your journey goes well and you have no need to contact ground staff, call centres etc you should have no problems and enjoy the experience. If you need to contact a call centre or there is a problem you can expect rude, arrogant, ill-informed and wholly uninterested staff at every turn… Read Full Review

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★☆☆☆☆

“World Worst Airline”

Written on: 04/04/2013

I sent in a feedback form about a poor service. Guess what! After their investigation, the crew painted a different picture. Instead of checking with me, SQ replied me with their own version and said case closed. I escalated as they are implying I'm lying! What an arrogant way to treat your customer. Super snobbish and lousy airline!… Read Full Review

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★★★★★

“Get a preffered seat”

Written on: 01/03/2013 by sodonnell (7 reviews written)

Great flight to Singapore, good movies , good seat plenty of legroom food superb… Read Full Review

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★★★★★

“An excellent airline”

Written on: 24/02/2013 by wellings (1 review written)

I'm writing this because I can't believe the stupid things that some people write in their reviews and so put people off without good reason.We flew to Singapore from Heathrow recently and the service was great. Lets be clear - it was an economy flight - so flying for 13 hours you are going to go get a bit of a sore bum and that is just the way it goes. So to all those who criticise the seats and the legroom get real ! Or if you want better then I suggest you save up a lot of money and fly… Read Full Review

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★☆☆☆☆

“got hit by foodt on board but they now say it never...”

Written on: 09/02/2013 by malisandro1 (1 review written)

I had an accident on board. The stewardess hit me with the food cart. I really got hurt. They then gave me an ice pack and then wrote an incident report, gave me a copy, but took it away again. Now say that the accident never happened. I would make it all up and might have hit my knee somewhere else. They say very much that I a a bit stupid. This is unbelievable, I am taking them to court now and then make sure my story goes around. Lying human garbage of Singapore Airlines. They also told me… Read Full Review

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★★★☆☆

“Seat Allocation Chaos - Preferred Seat or Not?”

Written on: 30/11/2012

In April 2012, I booked two return flights London/Sydney via Singapore. The plane was an Airbus 380. Initially I booked seats 44A (non-preferred seat) and 44B (preferred seat). Shortly afterwards, I received a phone call from the Indian call centre who insisted that 44A was also a preferred seat. I refused to pay and perused the seating plan once more. Seat 54A was clearly shown as a non-preferred seat and 54B a preferred seat. This time I made a SCREEN SHOT of the seat allocation plan as… Read Full Review

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Foster2014's Comment

Written on: 06/04/2013

I can understand your frustration. They've a hopeless seat arrangement system. I wonder if they read these. Really going downhill. They also have an arrogant bunch of crew and pilots.

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★★★★☆

“BEST AIRLINE EVER!”

Written on: 17/10/2012

The seats are cool in first class as it can be converted into a fully flat bed. it also has a private door, a big screen… Read Full Review

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