Singapore Airlines Reviews
Latest Reviews
★★★☆☆
“Why save S$0.90 on The Straits Times?”
Written on: 26/04/2013
Was on SQ959 on 25 Apr from Jakarta to Singapore. Jakarta airport uses color tag coding to control boarding priority. Blue for 1st, biz, PPS and Star Gold passengers. Next was those with Red tag which I was holding. That means I belong to the early group to board the economy sector. Happily I was looking forward to pick up the day's Straits Times (S$0.90 ea)but to my dismay the tray was left only with "My Paper" (given free on the streets). As a Singaporean I'm addicted to reading the... (read more)
★★☆☆☆
“Good in Air Only”
Written on: 11/04/2013
SQ is a very good airline in the air - one of the best if not the best. But it is an appalling airline on the ground. Call centre staff, ground handling, Krisflyer staff etc. are all atrocious. If your journey goes well and you have no need to contact ground staff, call centres etc you should have no problems and enjoy the experience. If you need to contact a call centre or there is a problem you can expect rude, arrogant, ill-informed and wholly uninterested staff at every turn. (read more)
★☆☆☆☆
“World Worst Airline”
Written on: 04/04/2013
I sent in a feedback form about a poor service. Guess what! After their investigation, the crew painted a different picture. Instead of checking with me, SQ replied me with their own version and said case closed. I escalated as they are implying I'm lying! What an arrogant way to treat your customer. Super snobbish and lousy airline! (read more)
★★★★★
“Get a preffered seat”
Written on: 01/03/2013 by sodonnell (7 reviews written)
Great flight to Singapore, good movies , good seat plenty of legroom food superb (read more)
★★★★★
“An excellent airline”
Written on: 24/02/2013 by wellings (1 review written)
I'm writing this because I can't believe the stupid things that some people write in their reviews and so put people off without good reason.We flew to Singapore from Heathrow recently and the service was great. Lets be clear - it was an economy flight - so flying for 13 hours you are going to go get a bit of a sore bum and that is just the way it goes. So to all those who criticise the seats and the legroom get real ! Or if you want better then I suggest you save up a lot of money and fly... (read more)
★☆☆☆☆
“got hit by foodt on board but they now say it never...”
Written on: 09/02/2013 by malisandro1 (1 review written)
I had an accident on board. The stewardess hit me with the food cart. I really got hurt. They then gave me an ice pack and then wrote an incident report, gave me a copy, but took it away again. Now say that the accident never happened. I would make it all up and might have hit my knee somewhere else. They say very much that I a a bit stupid. This is unbelievable, I am taking them to court now and then make sure my story goes around. Lying human garbage of Singapore Airlines. They also told... (read more)
★★★☆☆
“Seat Allocation Chaos - Preferred Seat or Not?”
Written on: 30/11/2012
In April 2012, I booked two return flights London/Sydney via Singapore. The plane was an Airbus 380. Initially I booked seats 44A (non-preferred seat) and 44B (preferred seat). Shortly afterwards, I received a phone call from the Indian call centre who insisted that 44A was also a preferred seat. I refused to pay and perused the seating plan once more. Seat 54A was clearly shown as a non-preferred seat and 54B a preferred seat. This time I made a SCREEN SHOT of the seat allocation plan as... (read more)
★★★★☆
“BEST AIRLINE EVER!”
Written on: 17/10/2012
The seats are cool in first class as it can be converted into a fully flat bed. it also has a private door, a big screen.... (read more)
★☆☆☆☆
“Horrible call centre staff. ”
Written on: 16/10/2012
Last Wednesday, I booked a return ticket for myself and my husband, for our upcoming trip to Hong Kong from this Thursday (18 Oct) to next Sat (27 Oct). As the seats for both segments were fully occupied, and the only ones left were the preferred seats, I immediately booked them. I didn't realise that I had to pay for those seats, so immediately called up their Customer Service Call Centre. My husband talked to a female call centre staff, she just kept on insisting on terms and conditions,... (read more)
Stevebell032's Comment
Written on: 01/11/2012
Why did you think they were called 'Preffered seats'? Did it not occur to you that there may be a reason they hadn't been booked?
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Eunicexie's Comment
Written on: 01/11/2012
I now know why they were called 'preferred seats', it is coz they were located next to the emergency exits. At the time of my booking, I didn't know. Also at that time I was afraid that there would be no seats for me and my husband, as they were all fully occupied.
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★☆☆☆☆
“SINGAPORE AIRLINES TOOK MEMORY CARDS WITH HUNDREDS OF...”
Written on: 30/09/2012 by Margarethajulie (1 review written)
Our flight SQ 319 28 June 2012 London-Singapore. Due to very tight connection time and we have to move to different terminal, I forgot to take my camera bag with camera and camcoder from the upper compartment inside the airplane. When I collected it from the Lost and Found Dept, my memory cards inside the camera was stolen. We were so heart broken to know that someone has stolen our hundreds of precious family vacation photos across Europe for 3 weeks. Why would someone want to take memory... (read more)
Jikenrice's Response to Margarethajulie's Review
Written on: 05/10/2012
I urge you to see what you wrote again...
"I forgot to take my camera bag..."
You also have not been clear of WHO took the memory cards... SIA staff? Or unknown person?
If it is SIA staff, then I am pretty sure they are willing to dig that staff out for return and further disciplinary actions.
If it is NOT SIA staff, what are you complaining? You forgot to take your camera bag and someone (not their staff) stole your items! And you expect the airline to pay for your own negligence?
Perhaps you wanna review your review again...
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Margarethajulie's Response to Margarethajulie's Review
Written on: 05/10/2012
I left my bag inside the airplane. If you read SIA policy, anything left inside the airplane is the responsibilty of SIA. They found the bag and written everything they found in it in "Lost Items Found" receipt, including "32G MICRO SDHC MEMORY CARD". So they did receive the memory cards. But when I collected my items from "Lost and Found" Changi Airport, they could not return my memory cards. it's like they found your diamond, but only return you the diamond box.
Even the Singapore Police and SATS police Changi Airport investigation concluded one of the staff took it. But it's a pity they could not tell who was it since they do not have CCTV in that department.
As you said, I was pretty sure they will dig into this matter. But unfortunately I was totally wrong. Singapore Airlines is NOT A RESPONSIBLE airlines as we always thought.
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Showing 1 - 10 of 80 Reviews
★★★☆☆
“Would not recommend wish I had taken note of reviews”
Written on: 14/09/2012
We always fly BA but decided to book with SA to try out the new A380. There was just NO space at all. We are not by any strtch of the imagination large, my husband is slim and 6 ft and I am mid height and slim...but we were really cramped.
We fly from Heathrow to Singapore onto Oz and then the return route. It was just VERY uncomfortable. Seats were hard, no leg room and no width.
On top of that service was very variable. At best okay at worse cool and you felt if you asked for something it...
(read more)
Margarethajulie's Comment
Written on: 27/09/2012
I agree with you. I took SQ with new A380 from Singapore - London and the economy class seats were horrible. Very very cramped, very less leg room, the seats were hard and could only recline a little, made it really hard to sleep on. This is terrible for 12 hours flight. Will never take Singapore Airlines anymore for long hour flight with A380
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★★☆☆☆
“Terrible lounge experience!”
Written on: 08/09/2012 by travelgirl74
Dear Singapore Airlines, I am sitting in your lounge at the Jakarta airport where I'm being asked to leave by an extremely rude lounge attendant. I came into the lounge with 2 colleagues who just departed on your flight in business class. I'm told I have to leave because I do not have SQ boarding pass and it was a mistake to let me in. Over the past year I have spent close to $100,000USD on flights for my colleagues to fly business class on your airline to various destinations in Asia. I am... (read more)
★★★★★
“ Best there is”
Written on: 02/09/2012 by GordonUK (1 review written)
Took SQ 318 back from SIN to LHR on 31st May. Have in the past flown british airways and Qantas on this route. british Airways hostesses were Rude and Lazy, Qantas a bit better than this. Singpore airlines staff work so hard they simply do not stop!! what a tremendous work ethic serving food drinks the whole flight nothing to much trouble at all. In my opinion they are the best carrier on this route and probably on many others. (read more)
Ngaizone's Response to GordonUK's Review
Written on: 06/09/2012
I totally agree. Excellent service, nothing was too much trouble. Drinks and snacks between meals were excellent, film choice fabulous, little extras cheered us up on a very long flight. Book with confidence!!
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★☆☆☆☆
“Awful Customer Service”
Written on: 20/08/2012 by RJRY (1 review written)
Self and wife booked on flight London to Singapore and paid for preferred/legroom seats. Flight cancelled and placed on later flight with no preferred seats available. Notified by email, no offer to refund cost of preferred seats. After several emails and phone calls placed on different flight in preferred seats. Three weeks later receive impersonal, no reply, email advising that my wife's seat has been given to someone else and that she has moved 17 rows from me between 2 strangers in a non... (read more)
★★★★☆
“London to Bali ”
Written on: 09/08/2012 by Josh.Warren
LHR-SIN-DPS. LHR-SIN: Outboard on one of SQ'S brand new A380'S. Boarded on time at 21:05 for a 22:05 departure, however once onboard the captain announced that we would remain at the gate for an hour due to ATC congestion. However, the singapore girls were attentive during the delay, serving water and fruit juice and we were kept well informed from the captain. I especially liked the hot towel service which was a nice touch, something that CX does not offer in economy class. We finally took... (read more)
★★★★☆
“JFK-FRA”
Written on: 28/06/2012 by adi4 (3 reviews written)
I use it for my route to Frankfurt from New York. and this is a good airline with good food offerings and selection from Inflight TVs. Airplanes are also not too old but their average age makes the travel comfortable and easy. (read more)
★☆☆☆☆
“disappointing internet check-in process”
Written on: 21/06/2012
I have always travel in SQ. But, the internet check-in is no longer what I used to like - it is now so terrible that I may not want to fly SQ anymore. Practically all seats are blocked, and one does not have any choice at all. Even when I called the office, I was told nothing can be done. Its just blocked - not because the seats have been taken (that is the frustrating part). (read more)
★★★☆☆
“Declining service standards”
Written on: 17/06/2012 by Pnuklis
The standards of service is declining and this goes across the board in the cabin service, training of their staff and even behaviour which were the best in the past. This may have to do with he leadership and training standards. Being a PPS club member I feel this in all most all the flights I take both in economy and business. (read more)
★☆☆☆☆
“Held up with a gun”
Written on: 12/06/2012
Ok this happened a number of years ago but I have never flown with them since. After the 9/11 shock this airline went crazy with security. I am a skinny white, tall Caucasian and had a beard. Being born in Singapore and leaving when I was only 10, I had a Singapore written on my passport for a birth place. As we were queuing to board this man with an AK-47 stopped me and asked to check my passport, he then didn't believe I was born in Singapore and asked which hospital I was born in. Being... (read more)
Starrenz's Comment
Written on: 09/07/2012
This isn't the airline's fault; it's the AIRPORT's problem!
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★☆☆☆☆
“Unhelpful and uninterested ground staff”
Written on: 29/04/2012 by Frequentflyer01 (1 review written)
Today was meant to be my 4th trip from UK to Singapore in 14 months. I foolishly decided to book a ticket with Singapore Airlines even though it cost nearly 500 pounds for a single ticket, counting on its previous great customer service. It turned out to be the worst decision in over 20 years of flying. I was returning to Singapore after a long absence. My movers had accidentally left a number of things unpacked the night before flying and having no weighing scales and a looming exam in 10... (read more)
Guest's Response to Frequentflyer01's Review
Written on: 27/06/2012
im intresting can i join from malaysia.
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Showing 11 - 20 of 80 Reviews
★☆☆☆☆
“Online Booking System Ridiculous”
Written on: 25/04/2012 by Plapla
I think the Singapore Airlines online booking system is really ridiculous - when you book for a third person (a friend / a client) - anytime when you are not the one traveling, they will need to go in person to their office to show the credit card, and ID document with you photo on it! How convenient! I can understand that the company would like to protect credit card holders from frauds - but there could be better ways in arranging it right? How come you allow me to book online, while... (read more)
★☆☆☆☆
“my accident on board swept under the carpet.. careful !!!”
Written on: 13/04/2012
I was on my flight from Brisbane to Singapore when the stewardess hit me with the foodcart, I was sick for about 6 months.... Singapore Airlines gave me an incident report, but then took it back again. Now Singapore Airline is denying the accident... I am taking them to court now. From now on I am flying Korean Air... Nasty filthy management if you've got a problem... (read more)
★★☆☆☆
“I travel from Houston to ho chi Minh its stopped over...”
Written on: 02/03/2012 by Boylove1900 (1 review written)
I travel from Houston to ho chi Minh its stopped over Moscow, Singapore. Service was okay i think I should rated them 2 for overall. I have bad experience with them 2time back then on 2009 . I was travel from Moscow to Singapore there is passenger on board who is intoxicate but the crew did not do anything to stop then instead my mom got hited by one the passenger who is intoxication. He have ruined my whole trip and bad experience with their airlines. I know in anerican if someone... (read more)
★★★★★
“Singapore Airlines Can't be faulted.”
Written on: 08/02/2012 by Ombos (1 review written)
Right from the start from the online booking, online check in to flying it was all just so good, in fact I'm finding it so unbelievable myself that I'm writing such a review as I'm a fussy one to say the least! At the end of the day you just don't expect anything to go so well on all four flights do you these days? The cabin crew can't do enough for you, the meals are fine (if you want better go first class) my wife had the diabetic food option which was excellent and she got service first... (read more)
★☆☆☆☆
“intimidating service”
Written on: 25/01/2012 by tdzui
The Airline is a more extension of the police state. It accepts no criticism and only tell dissidents to be prepared for “untold consequences”. I have flown to them many times and even redeemed a SIN-BCN return flight once. I flew with them once recently and it is the most appalling experience you can expect. I was told to sit up straight in a rude way by a cabin crew and I responded by criticizing him in a harsh way nothing physical or unruly. It was an early morning flight and I am... (read more)
★★★★★
“Top airline and great staff.”
Written on: 31/10/2011 by g60chubb (3 reviews written)
I've now been on a Singapore airlines flight 4 times and it's always been a pleasure. The staff are great and don't stop. I had a 13 hour flight from heathrow to Singapore and it was pretty comfortable and the food is great with a great breakfast too. Also I was traveling with surfboards and they always came without a mark on them. This may be down to airport staff more than airline staff. They have some pretty good looking flight staff too. Top banana! (read more)
★☆☆☆☆
“not getting point from singapore because of a sytem...”
Written on: 25/10/2011
Singapore website failure and they won't accept their responsability....Book a ''Y'' class for accumlation and get a non accumulating class on their side. Miss your Star Alliance gold status for this year and the Next year....very nice... In September 2011, My mother made a booking for a flight from Singapore to Maldives with Singapore Airline. Before booking her ticket, Mr. xxx (assistant) call to ensure if she would’ve book this ticket, it would’ve been an eligible fare with... (read more)
Guest's Comment
Written on: 22/12/2011
The Service Centers of Singapore Airlines are the worst in the world. Bad Information, bad Service.
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★☆☆☆☆
“Singapore Airlines made up of liars”
Written on: 19/06/2011
I was very disturbed by Singapore Air's customer service today. I put my child on a flight to Moscow as an unaccompanied minor and despite being told throughout the whole booking and pre-travel process (1 month long) that I would be able to go with my son to the terminal gate I was denied taking him there. While I do understand the security aspect of the situation the TSA was very understanding in my desire to stay with my Aspie son until he was put on the plane. It was the people at the... (read more)
Guest's Comment
Written on: 06/07/2011
Staff are very rude sometime that is true....
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★★★★★
“Great.”
Written on: 04/06/2011
Done LON-MEL and back a few times now. Booked with Singapore for the first time, on an A380 and it was by far and away the best long haul flight I've had. Great service from the air hostesses (carrying my back down to economy for me!), and, incredibly, edible food. Some of it actually quite nice. (read more)
★★★★★
“amazing flight. I have taken this flight 4 times now...”
Written on: 18/05/2011 by monkeydudu (1 review written)
amazing flight. I have taken this flight 4 times now and each time with a different crew, but exceptional standards. from check-in to arrival. Although during one return flight the plane was delayed for 2hrs, and another 1hr on the tarmac due to icing issues. The crew kept us adequately informed in regular 15min intervals.
Always satisfied with SQ amongst all my flights - i travel on different routes once a month and they continually impress me with level of service.
(read more)
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Showing 21 - 30 of 80 Reviews
★★★★★
“Best airline ever, flight was on time. Loverly Cain...”
Written on: 12/04/2011
Best airline ever, flight was on time. Loverly Cain crew very quick at serving you, seats were a dream, it was the A380 and seats were so big and so comfortable, flat bed, had a great sleep, entertainment was amazing, everything you need and more. Overall will defiantly keep flying with such a great airline, always have, always will. I 100% recommend this airline (read more)
★☆☆☆☆
“They are too complacent. Poor service and do not...”
Written on: 14/03/2011
They are too complacent. Poor service and do not entertainment to my feedback even I am KrisFlyer Gold. (read more)
★☆☆☆☆
“DEL-SIN business cabin was ok 777-200 but SIN-AKL...”
Written on: 07/03/2011 by shamlal (1 review written)
DEL-SIN business cabin was ok 777-200 but SIN-AKL supposed to be 777-200er and last minute they changed the plane to old 777-300 the business cabin was economy the TV screen in the hand rest smaller than some of the economy screens in other airline...........i got disappointed. (read more)
★☆☆☆☆
“Singapore airlines should be ashamed of themselves....”
Written on: 02/03/2011
Singapore airlines should be ashamed of themselves. They no longer deliver what they pretend to offer in their advertising. They are a sham. I recently flew from India to LA. Here are the problems:
I was in a wheelchair due to injury to my leg (which was supposed to be elevated per doctor) and asked for a seat with more legroom (exit row, etc). They refused to move me, saying flight was full, even though it was not. They messed up my veg meal request and offered me a cup of noodles instead...
(read more)
Rotr's Comment
Written on: 22/03/2011
I fly SQ regularly and there are two points in this review that need comment.
<br/>
<br/>1. Exit row seats. The criteria here is that only fit and able bodied people are permitted to sit in this row (in order to assist in the event of an emergency).
<br/>2. Discount/cheapest tickets for any airline typically do not accrue FF points. SQ makes this very clear in the online booking process.
<br/>
<br/>My 2c.
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Firehorse66's Comment
Written on: 13/04/2011
If you are in a wheel chair, would you be able to open the emergency if the plane crashes? would your wheel chair obstruct the openning where others depend their lives upon?
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Firehorse66's Comment
Written on: 13/04/2011
I found this review not helpful because...It is impossible for a invalid to be assigned an emergency exit seat.
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★☆☆☆☆
“There were no problems with check-in and the in-flight...”
Written on: 20/12/2010 by trewde (1 review written)
There were no problems with check-in and the in-flight service was satisfactory but the problems started when I found out some of my luggage was stolen. My multiple requests for a claim form were ignored for several weeks. After receiving it, I completed it immediately only to be then informed, quoting the small print on the electronic ticket, I was not eligible for any compensation. Their service seems to focus on in-flight only. (read more)
★★★★★
“best airline ever always using it and loving it”
Written on: 01/12/2010
best airline ever always using it and loving it (read more)
★☆☆☆☆
“I have no idea how they get rated so high on airlines...”
Written on: 11/09/2010 by tabbey (1 review written)
I have no idea how they get rated so high on airlines industry. I got so frustrated with their online booking. I called their reservation center about the online booking problem but there is nothing they can do about it except charging me more. It is a BAIT & Switch Scam. They quoted me a reasonable price online but then telling me there is no seats available AFTER going through the process of entering all the passagers information, credit card and addresses. When I tried different dates, it... (read more)
Monkeydudu's Response to tabbey's Review
Written on: 18/05/2011
how long did you take to fill up the particulars? and just wanted to point out that booking thru the phone requires an additional administrative fee typical of the airline industry.
<br/>
<br/>just my 2 cents. i fly SQ monthly on different routes due to work and have not experienced a problem in their bookings.
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★☆☆☆☆
“Complete nightmare!!! I'll never fly again with...”
Written on: 06/09/2010
Complete nightmare!!! I'll never fly again with singapore airlines, seriously. I came to the airport on time and wanted to check in, which i did, and then it all happened... I bought a ticket couple of months in advance and paid with a debit card. I had printed ticket with me and a confirmation that the ticket was paid for. Unfortunately i lost the card couple of weeks before the flight and a new one was issued. So, it turned out, that you can't fly with them unless you find out the number... (read more)
Firehorse66's Comment
Written on: 13/04/2011
I found this review helpful because...it is rather inflexible to require that you should have the credit card while checking; some form of identification such as a passport should suffice. What about children traveling alone? Surely you can't expect them to be carying their parent's credit card?!
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Monkeydudu's Comment
Written on: 18/05/2011
I found this review not helpful because...
<br/>
<br/>it is the cardholders responsibility to at least verify all purchases made with the card.
<br/>
<br/>for SIA to require the card verification is reasonable for security purposes. i don't think its a stretch to be aware of your card details - so when it gets lost, this wouldn't help.
<br/>
<br/>altho i agree the counter staff could have been more helpful
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★★★★★
“I love flying Singapore Airlines are always willing to...”
Written on: 25/08/2010 by lhqcxg1 (9 reviews written)
I love flying Singapore Airlines are always willing to pay a little more to fly with them. (read more)
★★★★★
“Singapore airlines does live up to its reputation. I...”
Written on: 19/08/2010
Singapore airlines does live up to its reputation. I travel a lot and have the benefit of having traveled on most major international carriers and there are a lot of things that Singapore Airlines do that others do not. For one, they clean their restrooms ever hour, like clockwork, so they are always clean and sanitized. No one else, is as attentive to the cleanliness of their bathrooms as Singapore Airlines. There staff is also very helpful. They pay their staff well and work in shifts on... (read more)
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Showing 31 - 40 of 80 Reviews
★☆☆☆☆
“I was stranded in Singapore due to the Volcanic ash....”
Written on: 09/08/2010
I was stranded in Singapore due to the Volcanic ash. Singapore Airlines have only just offered me compensation it's now over three months later, and they have offered less than a third of what it cost me in hotel accommodation during the time I was stranded in Singapore. I met other passengers on the flight home who were also stranded and they had all of their costs paid for by Singapore Airlines whilst they were stranded. We were offered nothing during the time of the ash. It appears that... (read more)
Monkeydudu's Comment
Written on: 18/05/2011
perhaps the hotel you chose to stay in was a little too... expensive? SIA usually has a list of hotels to choose from and the costs are fully paid for.
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Gdkent's Comment
Written on: 14/08/2012
How is the ash the airline's fault?
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★☆☆☆☆
“How on earth has Singapore Airlines kept it's...”
Written on: 23/06/2010 by noddydog (3 reviews written)
How on earth has Singapore Airlines kept it's reputation in the last two years? Their website is so full of bugs I wonder how anybody actually books through it. Either it goes around in loops, gives you an error code or just asks you to complete fields that aren't there. The Krisflyer frequent flyer section is just as bug ridden. I spent two hours today registering my family for this loyalty scheme and then trying to book a flight on line, In the end I had to ring their customer services up... (read more)
Tabbey's Response to noddydog's Review
Written on: 11/09/2010
I found this review very helpful because... I am having the same problem with their online booking. I called many times to the reservation but there is nothing they can do, except charing you more. I think their online booking is the BAIT & Switch Scam. They quoted you a good price but then telling you no seat available AFTER going through the process of entering all the passagers information, credit card and addresses. When I tried different dates, it make me RE-ENTERING all the informatin all over again. At the end, you will be so worked up and frustrated. Better yet, when you call their reservation center, they tell you there are PLENTY of seats available, I just need to paid more $$$$ to buy it through them.
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<br/>I filled up the online feedbacks and of course never heard back from them. I have filed a compliant with my state's Attorney General.
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Guest's Response to noddydog's Review
Written on: 28/05/2011
i had a horrible story to tell about their website. After going to length to fill up all my information, submitted my credit card information and all that, in the end, i got a big error telling my transaction cannot be completed. So i tried again after 2 hours with a different credit card, i got the same error message. Thinking it was something wrong with my credit card, i tried again for the 3rd time, this time with Paypal, but also got another error message. There was no booking confirmation sent to me, nothing, the page just shows this big error message and there was also no transaction history shows in my online Krysflyer account.
A few hours later, i log into check my credit card online, to my horror, there was a charge from Singapore Airline!! And i also logged into my Paypal account, and there was also a charge there from Singapore airline!!! So i was charged twice on two credit card without another booking confirmation! When i called the customer service center, i had to explain it over and over again...the call was being forwarded to supervisor, and i had to explain again. The supervisor then said he cannot do anything about it but he will take down my details to send it to headquarter, and someone will contact me soon....its been two days and i still have not heard from someone and i am still charged twice on both my card without any booking confirmation!! This is the most horrible online booking experience i have ever had, the website is a big joke!
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★☆☆☆☆
“S'pore Airlines was very unsympathetic towards my...”
Written on: 06/06/2010
S'pore Airlines was very unsympathetic towards my recent plight when I was unexpectedly taken ill with spinal problems on my return flight to the UK, after attending my father's funeral. Just hours before flying, I was taken by ambulance to the hospital and given strong pain killers to surpress the pain. The doctor advised that the only way I could endure the 12+ hr flight was to lie flat on my back. Under the circumstances, I requested a possible complimentary upgrade to Business Class at... (read more)
Tsv005's Comment
Written on: 19/06/2010
I found this review very helpful because... I had received a quite similar behavior from customer services of Singapore air.. very disappointing for me. I and at last I pay a fine of 800$, unable to refunding.
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Pj9999's Comment
Written on: 27/11/2010
This traveller should have done what everyone should do when they travel, arrange TRAVEL INSURANCE. If he (or she) had travel insurance then the insurance company would have paid for the business class seat their doctor advised. On two occasions over the past 20 years I have had to use business class for this reason and both times it was paid for by my travel insurance company. It is not the job of the airlines to provide medical insurance cover to their customers. They are an AIRLINE not an INSURANCE COMPANY. Travellers must take responsibility for their own health care. It is not acceptable to trash a company's reputation on ReviewCentre because the company refuses to take responsibility for your own irresposibility.
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Monkeydudu's Comment
Written on: 18/05/2011
I found this review not helpful because... complimentary service is what it is - complimentary. i didnt see why SIA was inclined to give an additional upgrade for you simply because of the situation.
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<br/>Altho i am quite certain they did everything possible to keep you comfortable in Coach.
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★★★★★
“I have flown many airlines. But Singapore air is the...”
Written on: 14/05/2010
I have flown many airlines. But Singapore air is the best among most of them, I can say only rivaled by cathay and qatar at least. flow on economy class but the food and service match the "business" class on all american airlines. what a shame. I will fly SQ anytime again. (read more)
★★★★★
“Fab airline.. I flew to Newzealand and back to Uk...”
Written on: 23/04/2010
Fab airline.. I flew to Newzealand and back to Uk twice in 3 months and cant fault them at all! Entertainment very good on every flight, comfortable, very friendly flight attendants, flights were never delayed...very impressed and even the pilots helped me feel at ease b keeping us all updating when bad turbulance etc and im not a good flyer but will definately be using these again! Highly recomended! (read more)
★★★★★
“We flew out of Heathrow on the Airbus - it was very...”
Written on: 23/04/2010 by myederts2 (6 reviews written)
We flew out of Heathrow on the Airbus - it was very quiet & comfortable. We asked for a window & isle seat and we were allocated seats upstairs behind the business class where we had personal lockers under the window. Service was excellent - the cabin staff on Singapore airlines were very willing to get you anything, like a cup of tea, eye shades etc they even made me a special card when they knew it was my birthday. The films were good and if you have to spend 14hrs on an aeroplane this is... (read more)
★☆☆☆☆
“CONGRATULATIONS SINGAPOUR AIRLINES your customer...”
Written on: 22/04/2010
CONGRATULATIONS SINGAPOUR AIRLINES your customer services is beyond belief you were so helpful when my daughter booked her flight to vietnam but come the ash cloud and it was every man for himself NO INFORMATION NO ACCOmodation just take your money back and make your own way home no information on flights /airports your company should be ashamed (read more)
★★★★★
“First trip via A380 on Singapore. Excellent service,...”
Written on: 26/02/2010 by frafrfand (1 review written)
First trip via A380 on Singapore. Excellent service, food etc. Best space and entertainment on any business class flight I've taken. Great headroom, big seats that really do go flat. Brilliant deal (£1930 return to Brisbane from LHR via Trailfinders). Just excellent all round - will book with them next trip for sure (read more)
★★★★★
“Excellant in-flight service. IFE best I have seen....”
Written on: 31/01/2010
Excellant in-flight service. IFE best I have seen. Seats are pretty good for economy. All flights were on time. I would definitely recommend to my friends. (read more)
★☆☆☆☆
“Blanket almost killed me. I was sneezing nonstop...”
Written on: 10/12/2009
Blanket almost killed me. I was sneezing nonstop because of the dusty blanket they provided. I will not travel again.
I do not understand why on earth SIA tried to kill me with bloody dusty blanket. Mark my word..one day some hyperalergic person will dye in SIA flight due to allergy reaction caused by dusty blanket. Bloody third class.
(read more)
Monkeydudu's Comment
Written on: 18/05/2011
I found this review very helpful because... the flight attendants should ahve been made aware of this. Unless the blankets that are packed came in this manner that is allergic to you.
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<br/>I have friends who have hypersensitive allergies - solution? they pack their own things such as food or clothing.
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Foster2014's Comment
Written on: 06/04/2013
I can understand your frustration. They've a hopeless seat arrangement system. I wonder if they read these. Really going downhill. They also have an arrogant bunch of crew and pilots.