Ticketmaster Reviews - www.ticketmaster.co.uk

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Latest Reviews

“Useless”

Written on: 31/01/2016 by rvDudley89 (1 review written)

What a joke of a Company. I wanted to purchase some tickets but as I was entering the last stage I couldn't process the payment. This happened twice on both occasions I phoned the company to be told by some very uninterested staff that there was nothing they could go and wait for a bit and try again as they were experiencing problems! Could I purchase the tickets from them - no don't be silly! The website is vague and unhelpful and then they charge a £15 booking fee for the privilege of being… Read Full Review

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“Always out to get you”

Written on: 08/01/2016 by DashingDaveOxford (2 reviews written)

Ticketmaster are always trying ways to charge you - admin fees, booking fees, processing fees, postage fees etc etc. Their customer service is awful, and you have to wait ages to get through on a premium rate number, only to be told by some miserable northerner that you are doing something wrong. They completely rip people off… Read Full Review

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“Won't give me my money back”

Written on: 18/12/2015 by uneeklady (1 review written)

I purchased (2) for Jeff Dunham at the Dunkin Donuts Center (tickets weren't cheap). Something had come up that they are unable to attend the concert. I called the next day to request a refund and I was informed that I could not get one. When purchasing the tickets, no where did it say that ticket sale was final. These were a Christmas gift and now I am out the money. They were completely dishonest about their representation. Beware when purchasing tickets from them, that if you change your… Read Full Review

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“Mrs Browns Boys Belfast”

Written on: 18/12/2015 by stephencmccann (1 review written)

Ticketmaster say they have nothing to do with a ticket tout website called Get Me In, yet their name is plastered all over the touts website. Completely ripped off by these people. I thought I was buying legitimate tickets from Ticketmaster, instead I was being fleeced by their tout division. NEVER WILL I BE CAUGHT BY THESE PEOPLE AGAIN - IT SHOULD BE ILLEGAL… Read Full Review

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“WASTE OF TIME AND MONEY”

Written on: 18/09/2015 by MikeofGlos (1 review written)

I have used ticketmaster previously and would much prefer to book with the venue direct for better service and value but have been given Ticketmaster gift cards. Currently their website has problems and I cannot register the card balance (I understand from Giftcard that this is a common problem). The customer service line is a joke. I have been hanging on "first in line " for twenty minutes without any service at all. is there anybody there ?!… Read Full Review

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“Shocking”

Written on: 06/09/2015 by 490Ingram (1 review written)

My wife got given some gift cards from Ticketmaster for her 40th birthday a year or so ago. Went to try and spend them and find out thay they expired within 12 months of purchase. £80 worth of gift cards now useless! Have tried to contact Ticketmaster but have not heard a thing! Why do gift cards have an expiry date? Shocking!!… Read Full Review

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“ticket cancellation”

Written on: 06/09/2015 by Ciaral1948 (1 review written)

Customer service is a joke .so contact the managing director  if you want anything done.it's far quicker… Read Full Review

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“customer service answer after 5 weeks”

Written on: 23/07/2015 by Gilbert234 (1 review written)

I bought a ticket to Miguel that will be held in London. Next day I saw that they offered also VIP packages including tickets and preferred that one more. So I was searching in google for ticketmaster refund policy and found out that there is a period of 72 hours that I can return the ticket adn get a refund. So I bought the more expensive one and wanted to return this one. After 1 week I got a reply from ticketmaster.com that I should apply for a refund through ticketmaster.co.uk. So I did but… Read Full Review

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“Absolutely crap!!!”

Written on: 11/07/2015 by LondynMcDowell (1 review written)

I'm saying that based on the fact that I have been a customer before and received a good service. However, on this occasion I can hardly believe it is the same company. I ordered tickets which failed to arrive and when I tried to query why - nothing!!! unable to get through on the phone from 9am over 4 hours of nothing. My gig is today so I hope they either have a extremely good excuse or a good compensation package!!! If I could give no star I would… Read Full Review

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“The Marvel Experience”

Written on: 19/06/2015 by MaximilianSparks (1 review written)

I purchased tickets to this event, found out it was postponed, and recieved an e-mail that ticketmaster would contact me. I have e-mailed them multiple times, attempted to call and only recieved an automated system, which was no help at all. I was told in the e-mail to contact them to switch days for the event and then I would also get a free ticket. The automated system is telling me that I will be refuned. Now the tickets are $30.00 more than the ones I have purchased. So thank you… Read Full Review

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“Tickets not provided”

Written on: 11/06/2015 by Phil14 (1 review written)

I booked tickets online for Beating Retreat on Jun 11. Booking confirmed on 26 March by e-mail and that the tickets would be sent by post at a cost of £2.50, they did not turn up. I e-mailed Ticketmaster on 28 May no response I telephoned on 1 Jun and finally got to a representative after holding for 25 minutes. I was told that the tickets were printed on 31st March but I should probably wait a few more days to receive them. E-mailed on the 1 Jun - where are they ? -again no response E… Read Full Review

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“unhelpfull custermer service”

Written on: 01/06/2015 by allaboutthem (1 review written)

having received ticket master gift card of £50 for my 50th birthday as a present i was waiting for the perfect event when it came around i tryed using my gift card only to find part missing of which i do not blame ticket master for The way i was treated by the custermer service team was not very helpfull thay could not even tell me if my card had been used ,i had a full receipt from where i perchased from After coutless emails and phone calls at which are premium rate the 12 months expiry… Read Full Review

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“Slow, expensive and missing tickets”

Written on: 01/06/2015 by KarissaScott (1 review written)

Utterly useless and expensive into the bargain. Will definitely not use again. Numbers to call that never get answered, meaningless comments to reassure that never get fulfilled and missing tickets. How can someone who supplies TICKETS leave TICKETS out of a package? Goodbye… Read Full Review

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“Premium Rate Number - which you have to call”

Written on: 04/03/2015 by JoSala (1 review written)

Don't use Ticketmaster - they are just out to make money. They have a terrible website which doesn't work and then you have to call their premium rate number to book the tickets you want. The IVR alone is 2 minutes long and it took 18 minutes to book two simple theatre tickets. I only used them because someone bought me a gift card - wasn't much of a gift for me in the end… Read Full Review

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“Not bad, but tickets took too long to arrive”

Written on: 08/01/2015 by CharlesCharls (1 review written)

Good ordering experience, but tickets got home a day before the match. I didn't know what to do or whether I needed to buy new ones… Read Full Review

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“Mala organización”

Written on: 05/01/2015 by Kaydent175 (1 review written)

Muy mala organización. Compré unas entradas para ver al Chelsea, pero no llegaron a tiempo. El servicio de atención al usuario no sirve de nada. Tuve que comprar las entradas de nuevo en otra web. Fatal, no los recomiendo… Read Full Review

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“So bad”

Written on: 02/01/2015 by bnHill241 (1 review written)

Been trying to buy tickets for Les Mis for 3 days using vouchers we purchased. The seat diagram won't load, it says seats are available then won't offer you any. Tried different dates and the seats offered are at top price for poor positions and carry a surcharge. A total waste of time and money!… Read Full Review

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“Totally Terrible”

Written on: 19/12/2014 by Kaiden15 (1 review written)

Someone should investigate Ticketmaster. It is the worst ticket buying system out there. Terrible customer service, will not let you choose your own tickets like other sites, and deliberately holds back tickets: been to a few concerts where tickets were not available and then empty during the concert! Avoid like the plague. I pray this terrible ticket system bites the dust soon… Read Full Review

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“Partners Site”

Written on: 11/12/2014 by LukaSpence (1 review written)

Best tickets in the house with little cost ! Even got to meet MB FANTASTIC, Thank you so much !!… Read Full Review

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“Great Singing, Fabulous Music, good company if a...”

Written on: 02/12/2014 by Abanaza (1 review written)

Alfie Boe – Liverpool Echo Arena Sunday 31st November 2014 – Half way through his set Mr Boe’s engagement with the audience resulted in the shouted comment ‘What’s it all about Alfie?” His reply; perhaps predictably in front of an audience from Cilla’s home town; was tastefully tongue in cheek - that he had never heard that one before. However, the ‘Alfie’ comment was not unrelated in that the musicians on stage would have indeed graced any Bacharach recording session… Read Full Review

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