Ticketmaster Reviews - www.ticketmaster.co.uk

★★☆☆☆
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312
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Latest Reviews

★☆☆☆☆

“Customer 'unsatisfaction'”

Written on: 26/04/2017 by sooty28 (1 review written)

When I tried ordering tickets for a show in Blackpool my computer kept shutting down and had several attempts to get to the check out box. When there I noticed that the box for 'insurance' was ticked which I hadn't done so I tried to go back to untick this. Again the computer shut down. In frustration I decided to leave it until the next day. However, the next day I had an email confirming my order! which I sincerely believe I did not complete. I tried to contat Ticketmaster by email about… Read Full Review

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★★★☆☆

“Tickets”

Written on: 29/03/2017 by Emmamc92 (1 review written)

I have ordered tickets for UN40 at Newcastle for December 2017 and still haven't received my I order theses about 2 month ago, do you have a clue when my tickets will arrive … Read Full Review

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★☆☆☆☆

“Ticketmaster Poland - worst ticket distributor ever!”

Written on: 18/01/2017 by Ola_poland (1 review written)

I share my sad experience with Ticketmaster Poland: - I was waiting over 3 weeks for ordered ticket despite I chose fast delivery option. - They ignore customers, don't answer calls or emails, if they reply it takes long time. - They charge almost 11 PLN (3 EUR) for payment through bank transfer and credit card, I never heard before about charges when paying through online bank transfer. - I asked them for invoice, they promised to send it, but I've been waiting for almost 2 weeks and still… Read Full Review

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★☆☆☆☆

“No mention of any fee for ticket insurance”

Written on: 05/12/2016 by 340Jensen (1 review written)

When you book your tickets, you get to the end and it says "Do you want ticket insurance ... Yes/No", there is no mention of any fee for this service, not until you have booked do you find out you have paid an extra £5.15 per ticket, Ticketmaster say they make it clear what you are paying but this is not true and they will not admit it, I have learnt from this and hopefully my review will enable others to be clear on this too… Read Full Review

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★☆☆☆☆

“rip off!.....dont use this!”

Written on: 28/10/2016 by brianwhitfield (1 review written)

i finaly got round to using my gift card for a booking...... the card has expired! the money has evaporated!...... and i cant see any reference on the card to say there is an expiry date! dont give people a rip off gift card.....give em cash.....or buy em tickets for something they like..... this is a waste of money… Read Full Review

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★☆☆☆☆

“Lacking in selection”

Written on: 27/07/2016 by White93 (1 review written)

My sister purchased one of these Ticketmaster gift cards for me in the mistaken belief that I could set it against a purchase of a concert ticket in concert halls in London. Unfortunately there was virtually nothing on offer from Ticketmaster that I would be interested in and virtually no good classical concerts. There were some popular classical and pop concerts on offer but I am not interested in those. Very disappointing. In frustration I tried to book a theatre ticket (not much selection… Read Full Review

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★☆☆☆☆

“Another Problem”

Written on: 19/07/2016 by Gareth163232323232 (1 review written)

Trying to book tickets for Billy Connolly. Site is telling me to verify my card but nothing comes up to verify then sends me back to the payment screen to enter my card details again only unable to verify so it just keeps sending me round in a circle. I always have problems with Ticketmaster their service is atrocious… Read Full Review

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★☆☆☆☆

“startrek exhibition”

Written on: 12/07/2016 by Zionz174 (1 review written)

The venue was a compliant scheme a.posters of the event outside the building with nothing inside a.still waiting for a refund from ticket master.now the tickets have gone back on sale for July… Read Full Review

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★☆☆☆☆

“Utterly hopeless”

Written on: 04/07/2016 by LilyanaPike488 (1 review written)

Ticketmaster are completely hopeless at dealing with high demand, high volume events - you are put in a "queue" with a purported wait time but this clearly means nothing at all as the wait time fluctuates wildly and then freezes so it is a matter of luck rather than waiting in a queue which results in you getting tickets or not. In my case, having got to the payment stage, I pressed "confirm order" but was then told there was an error in processing my request - a lot of other ppl had exactly… Read Full Review

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★☆☆☆☆

“rip off ticketmaster ”

Written on: 08/03/2016

My wife and I are pensioners and enjoy an occasional Theatre trip. My daughter gave me a TM gift card for Xmas 2014. Went to use it last year for Bodyguard but TM seats were not best in the house so booked better seats direct. Came to use card recently and was horrified to find they say it has wired. There is nothing obvious on the card to warn you eg Valid 12 months only Emailed in twice and only got automated response with no indication of time frame for reply. A tempted phone contact after… Read Full Review

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★☆☆☆☆

“I bought 2 platinum tickets at a cost of £75 each. I...”

Written on: 07/03/2016 by RachelandClare (1 review written)

I bought 2 platinum tickets at a cost of £75 each. I received 2 tickets with a face value of £39.50 each. I complained to ticket master by email and got a response that the tickets were printed by a third party and that there was nothing they could could do. Stating the third party had put the wrong price on the tickets. They also stated in the email that platinum tickets offer extras. I replied what were these extras and could they send me the correct tickets. The response was no. At the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 05/03/2016 by Brynlee229 (1 review written)

Waited 7 days for confirmation of booking still not received yet . 3 very long waits on phone for a response 3 times promised an email last time told I would receive a call to sort it out still waiting 3 days later for a phone call leave well alone this is from an irate ex regular user… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 31/01/2016 by rvDudley89 (1 review written)

What a joke of a Company. I wanted to purchase some tickets but as I was entering the last stage I couldn't process the payment. This happened twice on both occasions I phoned the company to be told by some very uninterested staff that there was nothing they could go and wait for a bit and try again as they were experiencing problems! Could I purchase the tickets from them - no don't be silly! The website is vague and unhelpful and then they charge a £15 booking fee for the privilege of being… Read Full Review

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★☆☆☆☆

“Always out to get you”

Written on: 08/01/2016 by DashingDaveOxford (2 reviews written)

Ticketmaster are always trying ways to charge you - admin fees, booking fees, processing fees, postage fees etc etc. Their customer service is awful, and you have to wait ages to get through on a premium rate number, only to be told by some miserable northerner that you are doing something wrong. They completely rip people off… Read Full Review

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★☆☆☆☆

“Won't give me my money back”

Written on: 18/12/2015 by uneeklady (1 review written)

I purchased (2) for Jeff Dunham at the Dunkin Donuts Center (tickets weren't cheap). Something had come up that they are unable to attend the concert. I called the next day to request a refund and I was informed that I could not get one. When purchasing the tickets, no where did it say that ticket sale was final. These were a Christmas gift and now I am out the money. They were completely dishonest about their representation. Beware when purchasing tickets from them, that if you change your… Read Full Review

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★☆☆☆☆

“Mrs Browns Boys Belfast”

Written on: 18/12/2015 by stephencmccann (1 review written)

Ticketmaster say they have nothing to do with a ticket tout website called Get Me In, yet their name is plastered all over the touts website. Completely ripped off by these people. I thought I was buying legitimate tickets from Ticketmaster, instead I was being fleeced by their tout division. NEVER WILL I BE CAUGHT BY THESE PEOPLE AGAIN - IT SHOULD BE ILLEGAL… Read Full Review

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★☆☆☆☆

“WASTE OF TIME AND MONEY”

Written on: 18/09/2015 by MikeofGlos (1 review written)

I have used ticketmaster previously and would much prefer to book with the venue direct for better service and value but have been given Ticketmaster gift cards. Currently their website has problems and I cannot register the card balance (I understand from Giftcard that this is a common problem). The customer service line is a joke. I have been hanging on "first in line " for twenty minutes without any service at all. is there anybody there ?!… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 06/09/2015 by 490Ingram (1 review written)

My wife got given some gift cards from Ticketmaster for her 40th birthday a year or so ago. Went to try and spend them and find out thay they expired within 12 months of purchase. £80 worth of gift cards now useless! Have tried to contact Ticketmaster but have not heard a thing! Why do gift cards have an expiry date? Shocking!!… Read Full Review

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★☆☆☆☆

“ticket cancellation”

Written on: 06/09/2015 by Ciaral1948 (1 review written)

Customer service is a joke .so contact the managing director  if you want anything done.it's far quicker… Read Full Review

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★☆☆☆☆

“customer service answer after 5 weeks”

Written on: 23/07/2015 by Gilbert234 (1 review written)

I bought a ticket to Miguel that will be held in London. Next day I saw that they offered also VIP packages including tickets and preferred that one more. So I was searching in google for ticketmaster refund policy and found out that there is a period of 72 hours that I can return the ticket adn get a refund. So I bought the more expensive one and wanted to return this one. After 1 week I got a reply from ticketmaster.com that I should apply for a refund through ticketmaster.co.uk. So I did but… Read Full Review

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