Ticketmaster Reviews - www.ticketmaster.co.uk

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Latest Reviews

“Lacking in selection”

Written on: 27/07/2016 by White93 (1 review written)

My sister purchased one of these Ticketmaster gift cards for me in the mistaken belief that I could set it against a purchase of a concert ticket in concert halls in London. Unfortunately there was virtually nothing on offer from Ticketmaster that I would be interested in and virtually no good classical concerts. There were some popular classical and pop concerts on offer but I am not interested in those. Very disappointing. In frustration I tried to book a theatre ticket (not much selection… Read Full Review

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“Another Problem”

Written on: 19/07/2016 by Gareth163232323232 (1 review written)

Trying to book tickets for Billy Connolly. Site is telling me to verify my card but nothing comes up to verify then sends me back to the payment screen to enter my card details again only unable to verify so it just keeps sending me round in a circle. I always have problems with Ticketmaster their service is atrocious… Read Full Review

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“startrek exhibition”

Written on: 12/07/2016 by Zionz174 (1 review written)

The venue was a compliant scheme a.posters of the event outside the building with nothing inside a.still waiting for a refund from ticket master.now the tickets have gone back on sale for July… Read Full Review

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“Utterly hopeless”

Written on: 04/07/2016 by LilyanaPike488 (1 review written)

Ticketmaster are completely hopeless at dealing with high demand, high volume events - you are put in a "queue" with a purported wait time but this clearly means nothing at all as the wait time fluctuates wildly and then freezes so it is a matter of luck rather than waiting in a queue which results in you getting tickets or not. In my case, having got to the payment stage, I pressed "confirm order" but was then told there was an error in processing my request - a lot of other ppl had exactly… Read Full Review

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“rip off ticketmaster ”

Written on: 08/03/2016

My wife and I are pensioners and enjoy an occasional Theatre trip. My daughter gave me a TM gift card for Xmas 2014. Went to use it last year for Bodyguard but TM seats were not best in the house so booked better seats direct. Came to use card recently and was horrified to find they say it has wired. There is nothing obvious on the card to warn you eg Valid 12 months only Emailed in twice and only got automated response with no indication of time frame for reply. A tempted phone contact after… Read Full Review

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“I bought 2 platinum tickets at a cost of £75 each. I...”

Written on: 07/03/2016 by RachelandClare (1 review written)

I bought 2 platinum tickets at a cost of £75 each. I received 2 tickets with a face value of £39.50 each. I complained to ticket master by email and got a response that the tickets were printed by a third party and that there was nothing they could could do. Stating the third party had put the wrong price on the tickets. They also stated in the email that platinum tickets offer extras. I replied what were these extras and could they send me the correct tickets. The response was no. At the… Read Full Review

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“terrible customer service”

Written on: 05/03/2016 by Brynlee229 (1 review written)

Waited 7 days for confirmation of booking still not received yet . 3 very long waits on phone for a response 3 times promised an email last time told I would receive a call to sort it out still waiting 3 days later for a phone call leave well alone this is from an irate ex regular user… Read Full Review

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“Useless”

Written on: 31/01/2016 by rvDudley89 (1 review written)

What a joke of a Company. I wanted to purchase some tickets but as I was entering the last stage I couldn't process the payment. This happened twice on both occasions I phoned the company to be told by some very uninterested staff that there was nothing they could go and wait for a bit and try again as they were experiencing problems! Could I purchase the tickets from them - no don't be silly! The website is vague and unhelpful and then they charge a £15 booking fee for the privilege of being… Read Full Review

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“Always out to get you”

Written on: 08/01/2016 by DashingDaveOxford (2 reviews written)

Ticketmaster are always trying ways to charge you - admin fees, booking fees, processing fees, postage fees etc etc. Their customer service is awful, and you have to wait ages to get through on a premium rate number, only to be told by some miserable northerner that you are doing something wrong. They completely rip people off… Read Full Review

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“Won't give me my money back”

Written on: 18/12/2015 by uneeklady (1 review written)

I purchased (2) for Jeff Dunham at the Dunkin Donuts Center (tickets weren't cheap). Something had come up that they are unable to attend the concert. I called the next day to request a refund and I was informed that I could not get one. When purchasing the tickets, no where did it say that ticket sale was final. These were a Christmas gift and now I am out the money. They were completely dishonest about their representation. Beware when purchasing tickets from them, that if you change your… Read Full Review

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“Mrs Browns Boys Belfast”

Written on: 18/12/2015 by stephencmccann (1 review written)

Ticketmaster say they have nothing to do with a ticket tout website called Get Me In, yet their name is plastered all over the touts website. Completely ripped off by these people. I thought I was buying legitimate tickets from Ticketmaster, instead I was being fleeced by their tout division. NEVER WILL I BE CAUGHT BY THESE PEOPLE AGAIN - IT SHOULD BE ILLEGAL… Read Full Review

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“WASTE OF TIME AND MONEY”

Written on: 18/09/2015 by MikeofGlos (1 review written)

I have used ticketmaster previously and would much prefer to book with the venue direct for better service and value but have been given Ticketmaster gift cards. Currently their website has problems and I cannot register the card balance (I understand from Giftcard that this is a common problem). The customer service line is a joke. I have been hanging on "first in line " for twenty minutes without any service at all. is there anybody there ?!… Read Full Review

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“Shocking”

Written on: 06/09/2015 by 490Ingram (1 review written)

My wife got given some gift cards from Ticketmaster for her 40th birthday a year or so ago. Went to try and spend them and find out thay they expired within 12 months of purchase. £80 worth of gift cards now useless! Have tried to contact Ticketmaster but have not heard a thing! Why do gift cards have an expiry date? Shocking!!… Read Full Review

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“ticket cancellation”

Written on: 06/09/2015 by Ciaral1948 (1 review written)

Customer service is a joke .so contact the managing director  if you want anything done.it's far quicker… Read Full Review

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“customer service answer after 5 weeks”

Written on: 23/07/2015 by Gilbert234 (1 review written)

I bought a ticket to Miguel that will be held in London. Next day I saw that they offered also VIP packages including tickets and preferred that one more. So I was searching in google for ticketmaster refund policy and found out that there is a period of 72 hours that I can return the ticket adn get a refund. So I bought the more expensive one and wanted to return this one. After 1 week I got a reply from ticketmaster.com that I should apply for a refund through ticketmaster.co.uk. So I did but… Read Full Review

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“Absolutely crap!!!”

Written on: 11/07/2015 by LondynMcDowell (1 review written)

I'm saying that based on the fact that I have been a customer before and received a good service. However, on this occasion I can hardly believe it is the same company. I ordered tickets which failed to arrive and when I tried to query why - nothing!!! unable to get through on the phone from 9am over 4 hours of nothing. My gig is today so I hope they either have a extremely good excuse or a good compensation package!!! If I could give no star I would… Read Full Review

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“The Marvel Experience”

Written on: 19/06/2015 by MaximilianSparks (1 review written)

I purchased tickets to this event, found out it was postponed, and recieved an e-mail that ticketmaster would contact me. I have e-mailed them multiple times, attempted to call and only recieved an automated system, which was no help at all. I was told in the e-mail to contact them to switch days for the event and then I would also get a free ticket. The automated system is telling me that I will be refuned. Now the tickets are $30.00 more than the ones I have purchased. So thank you… Read Full Review

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“Tickets not provided”

Written on: 11/06/2015 by Phil14 (1 review written)

I booked tickets online for Beating Retreat on Jun 11. Booking confirmed on 26 March by e-mail and that the tickets would be sent by post at a cost of £2.50, they did not turn up. I e-mailed Ticketmaster on 28 May no response I telephoned on 1 Jun and finally got to a representative after holding for 25 minutes. I was told that the tickets were printed on 31st March but I should probably wait a few more days to receive them. E-mailed on the 1 Jun - where are they ? -again no response E… Read Full Review

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“unhelpfull custermer service”

Written on: 01/06/2015 by allaboutthem (1 review written)

having received ticket master gift card of £50 for my 50th birthday as a present i was waiting for the perfect event when it came around i tryed using my gift card only to find part missing of which i do not blame ticket master for The way i was treated by the custermer service team was not very helpfull thay could not even tell me if my card had been used ,i had a full receipt from where i perchased from After coutless emails and phone calls at which are premium rate the 12 months expiry… Read Full Review

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“Slow, expensive and missing tickets”

Written on: 01/06/2015 by KarissaScott (1 review written)

Utterly useless and expensive into the bargain. Will definitely not use again. Numbers to call that never get answered, meaningless comments to reassure that never get fulfilled and missing tickets. How can someone who supplies TICKETS leave TICKETS out of a package? Goodbye… Read Full Review

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