Mesh Custom built Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for Mesh Custom built

  • Ease of Use2.7 stars
  • Ease of Set Up3.1 stars
  • Value for Money1.7 stars
  • Overall rating1.5 stars

10 Reviews For Mesh Custom built

  • Guest. 23rd Jul 2008

    Reviewer rating: 0 stars


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    Good Points: Was pleased with computer until it broke...


    Bad Points: The worst customer service I have ever come across.


    General comments: I was pleased with my computer until it broke. It is still within it's 3 year back to base warrantee, but I am still struggling to get Mesh to fix it.

    After 8 long (expensive) phone calls to their technical support they had still utterly failed to diagnose the problem I feel. In fact each advisor would ask me to do exactly what the last advisor had already been through with me, so the majority of the time was spent saying 'no I've already done that', 'And that', 'And that...'. Now they have eventually agreed to take it back to base and fix it, but are saying it will cost me £41.13 courier fee to get it back to base.

    1)What kind of back to base warrantee does not cover getting the product back to base?

    2) It only needs to go back to base because their technical support is so abysmall they can't tell me what is wrong with it over the phone (I am convinced that if they had competant technical support this would be fixed by now).

    So - DO NOT buy a computer from Mesh. They do break, and the customer service in my experience have been unhelpful.

  • marckiuy 15th Mar 2006

    Reviewer rating: 4.5 stars


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    I bought a custom built MESH computer as an upgrade from my existing machine. I bought it through their website and decided that I would add the optional Advantage warranty (2 years on site 1 year BTB), and everything went fine, but when I received it and tried to load up a game, the computer would just lock up. I called MESH customer support who emailed me lists of things to try, and links to download new drivers (not a brilliant start for a 1 day old computer), but I tried them anyway and noth ...

  • Debug Tech Rank: Corporal 21st Dec 2005

    Reviewer rating: 2.5 stars


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    Having received my order confirmation and delivery date for a nice deal on an Athlon64 3000+ with 19"TFT for under £500 from Mesh Custom Build computer systems, I was quite pleased that my 14 year old daughters surprise Christmas present was in the bag.

    Several days later I noticed by chance that there was a message on the BT answering 1571 service which had been there for a couple of days, asking me to get in touch with Mesh as there was a problem with my details. The problem was sort ...

  • baldylocks Rank: Lance Corporal 12th Dec 2005

    Reviewer rating: 0 stars


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    I purchased a P4 3.6ghz computer from Mesh last year, and it has broken down 3 times now. I've spoken to customer service about a replacement, and they stated because it's over 28 days old I have no right to a replacement. I paid £1173 for this top end system and it is rubbish. All they do when it goes back is replace the defective parts with secondhand parts, so now I've got a secondhand PC that is worthless.

    I would not recommend Mesh computers to anyone. Try ringing Technical Suppor ...

  • nigel cross 10th Oct 2005

    Reviewer rating: 4.5 stars


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    I was recommended to buy a custom built PC from Mesh, and so far, apart from a power supply problem I had, which Mesh sorted at my home, I have had no problems whatsoever, and I would buy again, although I probably wouldn't need to, as it is a PC that lends itself to ease of upgrading.

  • Reaction Rank: Lieutenant 18th Jul 2005

    Reviewer rating: 1.5 stars


    On average, people found this review very helpful


    Ordered a "Mesh BTO", placing my order by telephone. Salesman was very helpful, and all prices matched exactly those quoted on website. Good so far...

    On delivery date, the PC base unit arrived but no monitor - no notice had been given that this would happen. Rang Mesh to be told my chosen monitor was not in stock. Offered an alternative monitor of an equivalent specification. After checking specs and reviews online, I accepted the alternative monitor. However, this then took another week to ...

  • LenGore 18th Mar 2005

    Reviewer rating: 0 stars


    On average, people found this review very helpful


    I found the heavy criticisms of Mesh only after I placed an order for a Notebook. When I discovered they did not supply an install disk with Windows XP I decided to cancel. The scheduled dispatch date was 17th. March and I sent a recorded delivery cancellation on 7th. March which followed the procedure in their T&Cs to the letter.

    I also emailed the salesman the same day and he replied saying he would cancel the order.

    Today (18th. March) I received an invoice from Mesh and later I refused ...

  • alloy0 19th Feb 2005

    Reviewer rating: 0.5 stars


    On average, people found this review very helpful


    We purchased a Mesh Custom Built Matrix computer 3 months ago. First off we found the DVD writer would not write. Their 24 hour e-mail technical support, who took 'days' to answer any queries, when they did reply you got the impression they had not understood the problem and definitely did not know how to solve it.
    Eventually after a Month of many phone calls and e-mails they agreed there was a fault with the DVD writer itself, they promised us a label for its return which would be sent immedia ...

  • pipmac Rank: Lance Corporal 3rd Dec 2004

    Reviewer rating: 1 stars


    On average, people found this review helpful


    Don't buy from Mesh Custom build. Do not buy a computer from this company until they can improve their after sales. Computers do go wrong frequently.

  • Brentford Bob Rank: Corporal 12th Sep 2003

    Reviewer rating: 0 stars


    On average, people found this review very helpful


    Mesh are rubbish.

    It seems that they used to have a good reputation but since they have expanded they've become completely amateurish.

    My PC was dead on arrival and I've requested a full refund - it's over a month now and I've still not got my money back.

    Their tech support people don't know what they are doing.
    The customer services people are unhelpful and rude.
    They don't respond to e-mails.
    On average, you have to wait in phone queues for around 15 mins every time.

    DON'T BU ...