Japan Airlines Reviews

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Japan Airlines
3.4 stars
Average rating for this product is: 3.4 out of 5

From 1 rating and 7 reviews

Thumb up 86% of users recommend this product

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Average Ratings for Japan Airlines

  • Flight on time?4.8 stars
  • Customer service3.8 stars
  • Comfort on flight2.9 stars
  • Quality of food3.7 stars
  • Value for Money4.1 stars
  • Reviewer Ratings3.9 stars
  • Overall Rating3.4 stars

7 Reviews For Japan Airlines

  • Guest 18th Apr 2009

    Reviewer rating: 5 stars


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    Good Points: All above


    Bad Points: None


    General comments: I flew Japan Airlines in 2008 from australia to europe in economy class. They were fantastic, all the flights were on time and the service in the planes and at check in were fantastic!! The food was of the best quality for economy class and the entertainment with the JEN and MAJIC systems was fantastic. the seats were comfortable, but may be a little small for people bigger than me, I am a medium sized person.All Up, my experiences with JAL were fantastic and i highly recommend them and would definitely fly with them again!

  • rbjazzman 29th Jan 2009

    Reviewer rating: 0.5 stars


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    Great food and service BUT...the plane we were on (B777-300) was very hot...like 80 F. I asked 3 times for them to give me a little fresh air but nothing. Japan Airlines also has too many announcements. Just when you get to sleep there is always another needless announcement! They will not turn down the lights either. They run the airline like the military with no exceptions to the rules! Another thing...our flight back from Tokyo to San Fran was only 1/4 full. There were 5 people in Super ...

  • bendan1947 10th Jun 2008

    Reviewer rating: 4.5 stars


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    Overall a very good airline, good personnel and except for seat room a-okay!

  • NielsV Rank: Corporal 12th Sep 2006

    Reviewer rating: 4.5 stars


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    My chicken allergy and dislike of most fish food was noted by the kind JALPak service employee. However, no message was somehow relayed to the flight personnel in Japan.
    It was relayed to Japan by the JALPak person though.
    As a result, no special meal was available for me, and the same bland food was served for the fourth time I was flying with JAL on the Tokyo to Amsterdam route (I almost tend to think they only have 1 choice of meals on Economy on the flight to Amsterdam). However, the stewa ...

  • NielsV Rank: Corporal 4th Apr 2006

    Reviewer rating: 4 stars


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    I have flown with Japan Airlines 3 times now (from Amsterdam Schiphol to various destinations in Japan and back), usually the outward bound flights have excellent food for economy class.

    Since I am not the skinniest person in the world, I usually just get the seat-belt buckles closed when seated.
    On JAL flights this was not possible, and I had to ask for an extension so I could close the buckle.
    This caused some embarrassment from the stewardess, as everyone was already seated. Having learn ...

  • headtrip Rank: Staff Sergeant 12th Oct 2005

    Reviewer rating: 4 stars


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    I have flown Japan Airlines for transpacific flights 6 times over the last 2 years, and each time is roughly the same experience. Not very comfortable in economy, but excellent service. The 747-400s all have the seatback in-flight entertainment selection, and the food is quite good, and meals are served in about 3 hour intervals during the flight with drinks served about every 30 minutes in between. The main problem is the seat width witch is always slightly smaller than my average American b ...

  • slinky Rank: Sergeant 11th Sep 2003

    Reviewer rating: 4.5 stars


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    Japan Airlines are known for their polite and efficient workforce and I experienced it last year. Every question was received with a smile and an answer and no request seemed to be too big. I was comfortable and relaxed and that is how I think a flight should be. The flight delays were annoying but I guess they are to be expected occasionally. However, I didn't expect both journeys to be plagued by long delays without explanation! On arrival in Osaka I stupidly had left my passport and return ti ...

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