KLM Reviews
Latest Reviews
★☆☆☆☆
“Cannot confirm seat reservations ”
Written on: 01/05/2013
I wrote to KLM asking if my reservation have been set in stone, to double check the company Opodo did their booking correctly. Delta have been fantastic in confirming everything, quick and efficient. However, KLM were very rude and told me, when it is booked through a 3rd party, they will not take the time to double check if they reservation has been successfully made, only after when it's expired, which defeats the purpose. So in other words, there is no way of checking on the system and... (read more)
★☆☆☆☆
“No customer service, only a joke”
Written on: 01/04/2013 by CptJ
KLM really has no customer service, let me explain. You have to go through hard to understand page after page to find a form to fill out (if you have a flying blue customer number), then they replay with a template "do not reply" e-mail." Then there is no way to go back on line and continue a thread on your complaint and have to redo it each time. Does this sound like a company that cares? I'm a Platinum Elite member of their "loyalty program," which appear to be only in one direction,... (read more)
★☆☆☆☆
“Poor service on delayed flights”
Written on: 14/03/2013
Delayed for over two hours on the plane, refusal to leave, no refreshments other than Luke warm water on request, (read more)
★☆☆☆☆
“How KLM is treating their favorite guests...”
Written on: 12/03/2013
How KLM is treating their favorite guests (my status is Platinum Elite Plus) I'm what they are calling a "frequent flyer", around every 6 weeks I fly from Europe to the Philippines plus some other flights inside Europe or sometimes to North America. In the past years I earned around 1 million miles by flying KLM, that's why they send me frequently letters&emails that I would be one of their most appreciated guests, they invited me for BBQ and gave me the illusion that they really... (read more)
★☆☆☆☆
“How KLM is treating their favorite Platinum guests”
Written on: 06/03/2013 by JBS0815 (1 review written)
I'm what they are calling a "frequent flyer", around every 6 weeks I fly from Europe to the Philippines plus some other flights inside Europe or sometimes to North America. In the past years I earned around 1 million miles by flying KLM, that's why they send me frequently letters&emails that I would be one of their most appreciated guests, they invited me for BBQ and gave me the illusion that they really appreciate me... Since beginning of the year we decided to fly Economy instead of... (read more)
★★★☆☆
“High and dry in Newcastle”
Written on: 18/02/2013
End of december 2010,heading home(so i thought)for christmas,waiting in the departure lounge,the board said 5 minutes,then went blank,heard someone say something over the loudspeakers,no idea what,someone said the flight is cancelled,pick your bags up,report to the KLM desk in the terminal.Queue a mile long,another message over the loud speaker,KLM can not rebook flights,phone the service hotline,i went back to my parents house,spent 3 days,(and a small fortune)trying to reach someone,cut a... (read more)
★★★★★
“Very Impressed”
Written on: 18/02/2013
Long haul flight. Kuala Lumpur - Amsterdam - London (return trip). {Travel time 15h 25m) I must say, after reading all the had reviews I was so nervous about flying KLM. But it totally exceeded my expectations. First of all, the ticket prices were still very much affordable compared to other airlines as I booked the flight about a week before my travel date. KL-AMS The service was excellent. Sure, you wouldn't get the many rounds of beverages that the cabin crew in MAS airlines would do.... (read more)
★★★★★
“GREAT SERVICE FROM ALL STAFF AT LEEDS BRADFORD AIRPORT”
Written on: 26/12/2012 by joncat (1 review written)
My husband and i travelled recently with KLM from leeds bradford to amsterdam and onwards to dubai. Due to leeds bradford being fogbound we had 3 hour delay. Staff at check in and departure area were very attentive, polite and tried to please everyone in what was a stressful time for all. they arranged food vouchers, hotel accomodation for anyone who had missed connecting flights etc. we were eventually boarded on a flight to amsterdam and onards to munich and then to dubai by Lufthansa.... (read more)
★★☆☆☆
“Poor First Impressions”
Written on: 30/11/2012 by ETForres
Whenever I have travelled to the Far East, I have flown British Airways or Air Malaysia but thought that I would try KLM for a change. Each of the four flights, ABZ-AMS,AMS-KUL,KUL-AMS and AMS-ABZ took off late and landed late. In addition, my luggage did not arrive in KUL with me and neither did it arrive on my return to Aberdeen. This was not a good first impression of flying with KLM, the Company achieving a 100% failure record on punctuality and delayed baggage. The one positive point... (read more)
★☆☆☆☆
“terible experience with KLM”
Written on: 14/11/2012 by asian123 (1 review written)
i wrote my real experience with KLM in KLM Customer Reviews | SKYTRAX, but the site refuse to publish THE REAL EXPERIENCE... I GUESS ALOT FILTERING ON LINE this is my real experience, my first flight with klm turn out to be nightmare i fly with KLM , KL-AMS-GLASCOW on 30 OCT from KLIA, malaysia. 1. i booked the ticket with agent and was promised that my seat with be together with my friend... but on check in our seat is seperated and i have to check in through computer FOR A LONG HAUL... (read more)
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Showing 1 - 10 of 149 Reviews
★★★☆☆
“Didn't get off the ground but not a good first impression”
Written on: 31/10/2012
Good points: Were told by Birmingham Interational a day before departure that the flights were cancelled. Very happy not to have found out on the day of departure as we were leaving at 9.15am. Saved us a lot of stress. Not sure if this was thanks to KLM but whoever bothered to inform us made expedia and KLM look good. Bad points: having been told the flights were cancelled due to hurricane Sandy and having requested a refund (this was confirmed by expedia) was not impressed to have received... (read more)
★☆☆☆☆
“Rude staff at check inn”
Written on: 30/10/2012
I have had three bad experiences with KLM but what stands out most was the rude staff at heathrow who refused to check my wife in even though they had tagged her hand luggage and decided that her luggage was a kilo over 23kilos and descided that if they gave her time to sort out her luggage she wont make the flight.They then decided that for them to put her on an alternative flight sh should pay for a new ticket again through no fault of hers. I am a flying blue business traveller but will... (read more)
★★★☆☆
“Meals on board”
Written on: 11/10/2012 by jadore27
I want just to give my opinion about the meals on board, I recently travel from Atlanta to Amsterdan, the day was October 8. What a bad experience, what is happening KLM? the meals was just awful !!! please make a change, and Im not picky , I has been traveling 5 years every year but this time is right to put my complaint in here. my email is rivaara@yahoo.com Im flying blue member. (read more)
★★★★☆
“Always enjoyed flying with KLM”
Written on: 06/10/2012
My wife and I have flown well over a dozen times with KLM in the past year or so. Both Economy and Business. Imust say that at all times we have found staff polite, helpful and pleasant. We have never experienced rudenss. OK some meals were not the best but at least they are a lot better that some we have had with other airlines. We flew business class to Bangkok and from Singapore to Amsterdam and aslo from Amsterdam to San Francisco. Unfortunately coming back we used one of the Sky... (read more)
★★☆☆☆
“Not much comfort/value for business class”
Written on: 02/10/2012
Observed: On a flight from Amsterdam to South Africa (09-26-2012) the front cabin crew was very indifferent in their service and support of passengers - especially those with different backgrounds and first languages. Matters included one such passenger in business being lectured by the Captain about drinking too much before the airplane even departed. An unnecessary and demeaning way to treat a person who had never been told in the first place by the business cabin crew that there was... (read more)
★☆☆☆☆
“be aware of rude customer care and second hand service etc”
Written on: 24/09/2012
Iam a Flying Blue elite member, or better: Lying blue! This airline is in fact a low budget airline. Food is terrible, expect no service of cabin crew...high noses instead, be aware of the food we had yoghurt which was expired, quality of the food is not recommendable at all. I liked KLM very much but since a year or so Iám done with KLM. I try to avoid them in the future and I guess more people should do this when you like a little bit of service and respect. Also be aware of the fact that... (read more)
★★★★★
“I liked them”
Written on: 16/09/2012 by brianc1982 (2 reviews written)
I flew with KLM on 2 occassions back in 2007 from Amsterdam to Lima return business class and I loved it. The service, the staff and the comfort of the seats were great, I couldn't fault them. I look forward to flying with them again in the future (read more)
★★☆☆☆
“Nasionalism among Europeans still exists”
Written on: 28/08/2012
21 & 28 Aug. Jkt-KL-AMS Extremely unsatisfied with the cabin crews. Staff were not accommodating to my needs, whereas other Dutch passengers were served first-hand, imagine that !!! There's room for crucial improvement in friendliness of the stewardesses (and stewards), and definitely on racial discrimination !!! Poor variety of movies in the flight. Had to skip through the same movie titles more than 3 times. Navigation not so user-friendly. Food was OK, toilets clean and amenities are... (read more)
★☆☆☆☆
“Daylight Robbery”
Written on: 22/08/2012 by Mthomas1111
Aug 2012 - I booked what i thgt was reasonable tickets from JFK to Johanesburg for 1300$ for a 3 week trip. I had to cut short my trip because of an emergency back home and when i tried to change my ticket I was told that the change penalty was $3300. Can you imagine? If i bot new tickets on the KLM website, it costs me only $1600, but to change the $1300 tickets I have to pay 3300 more, so i am paying 4600 for an economy ticket? What logic is that, i am now in the process of putting a... (read more)
★★★☆☆
“Catering problems mean no meals for people with...”
Written on: 11/08/2012
My husband and son flew from Toronto to Amsterdam this past week, and due to problems KLM was having with their catering suppliers, the standard on-board meals weren't available. Instead, sandwiches (made with butter) and pizza (made with cheese) were proferred. My son has a serious milk allergy and could eat neither of these offerings. I understand that sometimes things happen that are beyond the administration's control, but I would expect a serious airline to commandeer fruit plates from... (read more)
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Showing 11 - 20 of 149 Reviews
★★★★★
“I liked KLM”
Written on: 01/08/2012 by Mellosgirl (2 reviews written)
Maybe it's because I have a fondness for Europe..but I liked KLM. I thought they were charming, in a humble and non-overexagerant kind of way. I had a flight with them from Amsterdam to London and it was fine. A couple of idiotic fellow passengers had the cheek to hold up the entire plane with their lateness, which resulted in the flight being 15 minutes late (with no compensation), but although this wasn't good for me or my fellow passengers, I thought it was a really decent thing of the... (read more)
★★★★☆
“good. liked it”
Written on: 30/06/2012 by johhnny (3 reviews written)
Quick and easy booking, will arrange many visas for you over the phone eg Australia. Pre flight seat booking days before and online check in 24 hours before. Many varied diets available. Facilities in Economy class match many of those found in Business class on other airlines...trusted and well loved airline. (read more)
★☆☆☆☆
“expensive unflexible tickets beware”
Written on: 28/06/2012 by cheater
Dissappointed in this airline. Tickets are expensive and they do not allow you to change the day of flight. My husband and I bought tickets to East Africa for about £1000 each!! soon after booking we realised we had got the return ticket wrong. We rang to change the date and they flatly refused saying that if you do not fly on those days you forfeit the ticket and the money!!!! Daylight robbers (read more)
Guest's Response to cheater's Review
Written on: 01/08/2012
That must be Delta who told you that since they handle customer service for KLM in US, and i can tell they the worst. If you can call KLM directly at Amsterdam then they will work on the issue. I was able work out the deal with Delta supervisor from 550 to 350 fees to change nonexchangeable ticket for KLM flight.
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★☆☆☆☆
“Regretted booking KLM, eventually rerouted to much...”
Written on: 20/05/2012
Booked with KLM from Bristol to Cape Town via Amsterdam. Flew in to Amsterdam and transfered to Cape Town flight with the other passengers with my boarding pass. I was not allowed to embark for bizarre reasons that changed every time I asked for the reason in writing. Reasons given were: KLM delayed the Bristol flight so unbooked me from the Cape Town one! My luggage was not being loaded and so I could not embark! I have been booked on a different flight! I have been trained to sort your... (read more)
★★★★☆
“Thank You.”
Written on: 06/05/2012
I do flight 3-5 time a year, for last 25 years, and I newer wrote any review regarding airline's, in those years I experience average / - service by many major airline's, first time in those years I did experience excellent service from the staff of KL 0681 that I flu on Wed 2 May 2012, from Amsterdam to Vancouver, even that it was only economy class, every one I talk on the plane was very satisfied from the service. Thank You. (read more)
★☆☆☆☆
“Good qualty airline incredibaly bad service”
Written on: 03/05/2012 by klmisstupid (1 review written)
One of the most arrogant, rude, nasty staffI have ever come accross. While the journey was ok and the food was fine all it takes is 1 mix up and you are screwed. I have been flying for over 36hrs from NZ to Swittzerland with multiple stop overs along the way. I have reached amsterdam and printed my boarding pass clearly stating the gate to go to. I hang around in the airport until it was time for boarding and proceed to the gate on the boarding ticket. I hear many announcements about... (read more)
★☆☆☆☆
“Beware that KLM code share with Kenya Airways ”
Written on: 17/04/2012 by annahlansdown (4 reviews written)
Please see my review on Kenya Airways..... but the main point of this post is that if you book a flight to an African destination with KLM, you'd be more than absolutely furious if you ended up on Kenya Airways (which is more than likely what will happen as KLM code share with Kenya Airway - the most terrible airline in the world). Just a warning for all the people out there who think that by booking with KLM they are getting a good European airline - probably not! Definitely worth checking!! (read more)
Guest's Response to annahlansdown's Review
Written on: 03/05/2012
One of the most arrogant, rude, nasty staffI have ever come accross. While the journey was ok and the food was fine all it takes is 1 mix up and you are screwed. I have been flying for over 36hrs from NZ to Swittzerland with multiple stop overs along the way. I have reached amsterdam and printed my boarding pass clearly stating the gate to go to. I hang around in the airport until it was time for boarding and proceed to the gate on the boarding ticket. I hear many announcements about changes to gates but nothing about my flight or to basel. I go to the gate counter and they look at my ticket and tell me that this is the wrong flight and that my flight is straight after theirs and so I should wait. I wait 10min only for one of them to approach me and tell me that this was the wrong gate and that I am suppose to be boarding from the gate next door. I go to that gate only to find that it was too late. The ironic this was I randomely went to this gate earlier to get them to track my checked in bag to see that it has been moving from country to country with me, only to be sent away as they were busy presumably trying to locate me via the intercom (I never heard my name called). At this point I am exhausted and distressed and start to cry. They get defensive and argue with me that it is my fault. They tell me to go to the service desk and that there is a flight 1hr.30min later. I walk for 15 min to the service desk only to be met with a very rude service desk lady who everytime I opened my mouth to explain to her my dilemma, she would yell at me and tell me that it was not her problem and non of what I am saying matters. To cut a long story sort they wanted me to pay for the ticket change even though it was not my fault. I ask to talk to the supervisor and they tell to go to departures. This meant I had to get out through customs and run around in circles to figure out where I am and where I need to go. After walking for another half an hour and asking a number of people for directions, I find the ticketing office who put me on a late flight out of amsterdam. So now I am sitting in the airport stuck, tired and very much out of pocket as I buy luch and use the interent trying to pass on the time.
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★★★★☆
“KLM reliable and safe”
Written on: 25/03/2012 by NicoleLA (1 review written)
I wonder when I read all the remarks and reviews on KLM. I'm a seasoned traveller, and I find that KLM is a reliable airline. Maybe ground staff at Schiphol could be a bit friendlier, but on board, the staff are always helpful. A delay on the ground anywhere in the world is a bummer, also losing your bags. But it's not always the fault of the airline. Think of the ground crew, who help logistically, and can easily misplace bags. It's then not the airlines fault, but ground services of the... (read more)
★★★★☆
“First Choice”
Written on: 24/03/2012 by magicalady (3 reviews written)
When I travel to Asia (quite a lot) my first preference is always KLM / Air France. In general, I have always had a great experience. The online booking system is easy and no complaints there. On board, staff are friendly and helpful and again, no problems there. My only complaint would be the "Flying Blue" program. I can't access my account for the last three or four years and no matter what I do, I can't seem to get any assistance. When I try to retrieve my password, it produces a "clue"... (read more)
★☆☆☆☆
“KLM Crippled Me”
Written on: 05/03/2012
BE WARNED!!! If you cherish your life, DO NOT fly KLM!! I was injured during a flight on KLM ROYAL Dutch airlines. I experienced severe injury to my cervical spine! The flight attendants did not have a clue how to treat me after the injury. They were rude and incompetent. Till today I have received no assistance from this airline. Watch my youtube video, “KLM Crippled Me”! KLM really does not know how to treat their customers. We should make it known to them that without us, they... (read more)
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Showing 21 - 30 of 149 Reviews
★☆☆☆☆
“avoid : you have been warned”
Written on: 04/02/2012 by thomasbentley (1 review written)
october 2011 flight rome to cardiff vis amsterdam, delayed us in the airport due to lack of stands for the plane so we missed connecting flight, all the staff couldn't care less including ground staff: had to stay in airport hotel over night, lost our bags , were never put on in rome so did not arrive back to cardiff for 4 days. JANUARY 2012 FLIGHT CARDIFF TO DUBAI via amsterdam, to catch cruise arrived in amsterdam and 15 minutes before dubai departure cancelled the flight due to technical... (read more)
★☆☆☆☆
“Would never fly KLM again .... never in a million years!”
Written on: 10/01/2012
We had booked for a family visit to Tehran (Iran) for Christmas/New Year. We purchased 3 economy class tickets with KLM which came to £2,117. Because of British government restrictions on travel to Iran in the early days of December I made the decision that it would be unwise and unsafe to travel, especially with a 5 year old child. There was always the possibility tensions could escalate and we could have been stranded in Iran or worse etc, etc... I cancelled our flight tickets, giving the... (read more)
★☆☆☆☆
“Terrible experience! Many bad things, one trip! ”
Written on: 04/01/2012 by FocusAlways
Th flight from AMS to MEX was a terrible experience with very loud air conditioning that left it impossible for my fiance or I to sleep, which on an 11 hour flight is a terrible thing indeed. The food was barely edible and my fiance was so ill after the flight that she and I both wish we did not eat it. The seats were old and the foam cushioning needed replacing. There was a distinct smell of urine throughout the flight even though we were not sat near to the toilets or any young children... (read more)
★★☆☆☆
“KLM Business Class: Overall uncceptable”
Written on: 25/12/2011 by Schaible (2 reviews written)
Reservation: Made on 29 January 2007 in KLM office Beijing with Ms Lily Liu. She was friendly but not proactive. I paid full fare Business Class tariff inspite I had serious complaints on my last KLM flights (KL 1776/KL 897 FRA-AMS-PEK on 06 August 2006)! After this bad experience I expected KLM to attempt much more to keep a customer. This flight inspection is an answer to my bad experience on my last KLM flight and will be published. At the same time I regard this inspection as a last... (read more)
★★★★☆
“Good trip with KLM”
Written on: 18/12/2011
Was not looking forward to this trip after reading reviews of KLM. But, my trip was as pleasant as it could be considering I was on a plane for quite a long time. Attendants were some of the best I ever encounbre. Constantly being offered food, entertainment system good and plane clean. (read more)
★☆☆☆☆
“Complete incompetence”
Written on: 04/12/2011
KLM is, hands down, THE worst airline I have ever travelled on. On a recent trip to Prague from Amsterdam, just over a 1hr flight they managed to lose every single passengers piece of luggage. Not one piece made it to the final destination, which is really quite some achievement! What's more, they had absolutely no idea where it was and still don't. Our trip was ruined as a result, as I'm sure it was for the rest of the passengers on the flight. I will never fly KLM again. I'd rather... (read more)
★☆☆☆☆
“Terrible Airline ”
Written on: 26/10/2011 by cheree1988
If your expecting customer service you will get none.If you order a child meal you wont get it not that you will be able to eat the normal food. If you need assistance ie wheel chair you wont get any.If you need to phone there call center for refunds /payments expect the staff to be rude,unhelpfull and not to care . Dont Fly KLM if you can help it no matter how much you will save!!!! (read more)
★★☆☆☆
“ground crew didn't care”
Written on: 09/10/2011 by rosier (1 review written)
The flights themselves were ok. The ground stewardess made me decide that I would never fly KLM again and would never recommend it to anyone. I flew from Miami to Heathrow with once carrier and continued my journey with KLM from Heathrow via Amsterdam to Israel. On weighing my suitcase at Heathrow I was told that my case was 5 pounds over weight and was asked to pay 87 pounds sterling. I was shocked by the huge amount of money for just 5 pounds. I refused to pay telling the stewardess... (read more)
Guest's Response to rosier's Review
Written on: 10/11/2011
Completely agree. A recent bad experience left me appalled at the treatment I received from the ground staff (customer service dept in particular). Couldn't-care-less-attitude, she actually shrugged her shoulders at me and said they didn't have to do anything. Refused to get her supervisor and refused to give me her name. I was speechless! KLM had moved me to a later flight as they had overbooked the flight I was booked on. This meant I missed my connection and ended up with a 14 hour delay to get the next connection. Terrible airline - never again!!
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Guest's Response to rosier's Review
Written on: 05/02/2012
I'm sorry, but the rules are the rules. Check the weight of your luggage before you get on, because they charge if you go over. Hand luggage also has weight restrictions. That experience was of your own making i'm afraid. You're not above the rules, did you think they should just let you off? If they let 200 passengers off for the same incident, that's 1000 pounds added to the plane.
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★☆☆☆☆
“Expect the worst from KLM”
Written on: 26/09/2011 by mia_m (1 review written)
My story with KLM is quite long so I won't write it here. However I think you can draw your conclusions as to what happened by reading the following tips: When booking a flight with KLM - DO NOT assume that your flight will actually leave and that you will be able to get to your destination. Do NOT assume that you will be rebooked and get to your destination on time - or even in the next 24 hours, or the next days. Do not assume that the flight you are actually rebooked to won't take... (read more)
★★☆☆☆
“Rude service staff”
Written on: 18/08/2011 by mrsertan (1 review written)
I used the toilet in plane and while I was in cabin staff started servicing with trays. I tried to return my seat but the way back was blocked by the tray. I notified the service staff and kindly asked to move tray a bit back in order to let me use the empty seat just next to me to pass forward. The answer was a rude single "NO!", she didn't let me pass while she could do it easily! I had to wait for 20 mins on foot on the back of plane for them to pull their trays back! Never had such a... (read more)
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Showing 31 - 40 of 149 Reviews
★☆☆☆☆
“WORST CONSUMER SERVICE”
Written on: 15/07/2011
Worst consumer service, terrible food that gave my child diarrhea for days, Air hostess very hostile, (read more)
★☆☆☆☆
“POOR REFUND POLICY”
Written on: 04/06/2011
We booked two tickets from KLM. One had to be refunded. For the person who traveled had a good flight to USA. But while returning back, they did not serve any drinks when asked for. Even after booking a non-veg meal, all meals served were veg and were giving reasons as the non-veg was over. What kind of service is this? For the ticket that was supposed to be refunded---Its been a month & 5 days and we have still not got the refund. Everyday we call those guys. They always ask us to call on... (read more)
★☆☆☆☆
“Annoyance that we never stepped foot on the plane as...”
Written on: 21/05/2011 by STLUCIA91 (1 review written)
Annoyance that we never stepped foot on the plane as it would not allow our pets to fly in spite of their pet passports being all up to date,no issues with their paperwork just untrained staff who didnt know what to do and no one available to ask .....our dogs travelled all night for nothing to go nowhere .....shocking K L M ....just back home from the airport and this is my priority .value for money ....harldly we never got anywhere and we will be demanding a full refund . (read more)
★★★☆☆
“I was traveling via KLM from Leeds (UK) to India via...”
Written on: 16/05/2011
I was traveling via KLM from Leeds (UK) to India via Amsterdam as usual. The only reason I choose KLM is because they are the only flight flying to India from Leeds and I really don't want to choose the London or Manchester airports to fly from since it involves an extra journey time by trains and thus are inconvenient, even though they probably have better airlines departing from those airports.KLM for the price it charges is a rubbish airlines compared to the competition. Bear in mind when... (read more)
★☆☆☆☆
“Travelled from Manchester to Lusaka on KLM - staff at...”
Written on: 09/03/2011
Travelled from Manchester to Lusaka on KLM - staff at airoport in manchester have an attitude problem. Wasnt over my luggage limit at all so didnt have to pay extra. Prebooked economy comfort seats didnt get these on return- am after my refund am being passed from pillar to post.Using Uk number 08712310000 and being told there is no customer service dept for Uk passengers! use email- have sent several emails and still awaiting any kind of responce! wont be travelling with Klm again! (read more)
★☆☆☆☆
“This is my first time of travelling with KLM and am...”
Written on: 07/03/2011
This is my first time of travelling with KLM and am very disappointed with there service, the staff at heathrow have attitude problems and their customer service is very bad. will never use/ recommend them,still having nightmare from my last trip with the airline (read more)
★★☆☆☆
“On KLM 565 from amsterdam.My booking code was ZV06IA....”
Written on: 27/01/2011
On KLM 565 from amsterdam.My booking code was ZV06IA. arrived in nairobi.Ther KQ staff at baggage belt area asked to help me with my bag since it was taking long for offloading as they were also helping the captain and flight attendants.I described my bag to them thankful at the great customer service.OH..no I was my luggage being off loaded but never saw it. They claimed it was their.In short after 2 hrs. they demamnded money 1st.I had to pay almost midnight now for them to give me my... (read more)
★☆☆☆☆
“I am copying the complaint I tried (and failed, b/c...”
Written on: 25/01/2011 by griffets (1 review written)
I am copying the complaint I tried (and failed, b/c their complaint web page doesn't work) to send the company here. The gist of my complaint is that KLM has wasted an enormous amount of my time sending me on various wild goose chases (much worse than the original bumping due to an overbooked flight).
I wish to compliment the staff and bureaucracy of KLM for the efficiency with which they make customers feel tricked, ignored, and alienated.
I was denied boarding due to overbooking on KL...
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★☆☆☆☆
“First time booking with KLM and I have to say I am...”
Written on: 13/01/2011
First time booking with KLM and I have to say I am disappointed and angry at how they treat customers and how much their workers know about their own flights! They have a really attitude problem! First I was told my flights can be changed and if not I can claim back my full price from insurance But now they decided to say that it's not possible and neither can I claim off insurance because its not their problem! Wasted my time and money through the phone call! Never booking with KLM again!... (read more)
★☆☆☆☆
“Airlines all have their good and bad days and most can...”
Written on: 13/11/2010
Airlines all have their good and bad days and most can deliver an acceptable experience or better when all goes well. However, any experienced traveler knows that things do not always go as planned. How airlines respond to common challenges such as weather and mechanical difficulties is what really counts, because, in the end, it's making it to your intended destination as close to the planned time as possible that matters most.
I have flown well in excess of two million miles in my life...
(read more)
Tudsm's Comment
Written on: 13/12/2010
I found this review very helpful because...it is exactly what happened to my nervous 18 year old daughter who is currently stranded in Amsterdam. Very rude, unhelpful customer service (Ha joke!) who lied.
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Rosier's Comment
Written on: 15/04/2013
It's a terrible airline, I agree. I've had bad experiences too. But they just don't seem to care.