Destinology Reviews - www.destinology.co.uk

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★★★★★
4.7 / 5
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★★★★☆

“Excellent service,will use again”

Written on: 16/08/2014 by melrobson (1 review written)

Booked a Winter break with Destinology a couple of days ago. Having originally looked at the website for dates & prices I decided to contact them direct for a breakdown of costs and more info on resorts and hotels. The advisor could not have been more helpful, giving lots of detailed info on each specific hotel room types etc. He gave me costings and I decided as everyone does to shop around. I spoke to a couple of other companies, one came up with an extremely competitive price but I did find… Read Full Review

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★★★★☆

“all round goo customer service”

Written on: 13/06/2014 by katieB12 (1 review written)

I have booked twice now with Destinology and both times the customer service has been fabulous but watch out for the credit card surcharge! I didn't see it had been added on to the total on my recent booking (which is unlike me) only to find it was juts under £30! That aside, they provide a service that is second to none… Read Full Review

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★★★★☆

“personal service as always”

Written on: 12/05/2014

what makes Destinology different is their true personal service and promptness and care… Read Full Review

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★★★★☆

“Positano ”

Written on: 04/05/2014 by uiHampton200 (1 review written)

Destinology specialises in long haul holidays, but why go so far when they can offer the syranuse in positano! Tremendous hotel, service hard to better. Thought the 'deal' may be a rip off as such good value for a 5star de luxe hotel. Will use destinology gain if they can guarantee such a good service… Read Full Review

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★★★★☆

“Booking a holiday the easy way!”

Written on: 16/01/2014 by Igg54 (1 review written)

Just booked my second holiday though Destinology and both times have been a very relaxed experience. Dealt with an advisor this time for a trip to NYC - he was so incredibly patient with my ever changing requirements. Nothing seemed too much trouble - definitely recommend and will definitely use again. But I have taken a star off due to the credit card fees - another travel agency that we use frequently don't add this charge on… Read Full Review

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★★★★☆

“Holiday in Hawaii ”

Written on: 19/11/2013 by Edcrowd (1 review written)

Contacted Destinology for first time after a friend recommended them to me some time ago. Agent was extremely helpful and was happy to investigate any alternatives that either she or I thought of as we discussed my requirements. I sensed a genuine determination to get me the most appropriate flights and hotel accommodation. Nothing was any trouble and the lady in question seemed to relish the challenge of fully researching the position. I am perfectly happy with the end result and would have no… Read Full Review

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★★★★☆

“Excellent service!”

Written on: 31/10/2013

Great customer care and understanding when we needed to change our initial booking- nothing too much trouble. This is our 3rd booking and will look to Destinology for our 4th! Very competitive on price… Read Full Review

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★★★★☆

“Best on the Net”

Written on: 24/10/2013

Apart from the slight problem of sending through quite a bit of paperwork referring to me as a 'Miss' instead of a 'Mr', which proved a bit problematic, the service was very good. The deal they offered me on my hotel was by far the best on the internet, and I was offered a free upgrade, which I would have otherwise paid up to £100 extra for. The staff were helpful, efficient, and did whatever they promised, including emailing me on the weekends too, and considering I had made the booking very… Read Full Review

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★★★★☆

“Honeymoon ”

Written on: 13/10/2013 by Hannah_hastag (1 review written)

I was very happy with my package that was put together for me by an agent in Destinology. They suggested a resort for me and after doing plenty of research I was certain that this resort was definitely one of the best in the area. I was also happy with the quick booking and service and the extra assistance which was provided by the agent I was dealing with. The agent also price matched for me which was great, as it saved me money and insured I was travelling with a trusted travel company… Read Full Review

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★★★★☆

“Planning our dream honeymoon”

Written on: 15/01/2013 by ju_kessler (1 review written)

We just got the confirmation from Amy Spalding that our trip is confirmed. We changed our mind quite a bit but she was continuously helpful in organizing it to our request. Thanks to her we are now able to combine a dream honeymoon in 2 fantastic resorts in Mauritius with a break in between in Madagascar. Throughout the process she held our flights so we didn't have to worry about losing the good prices. The only area which could be improved is the handover process. Amy handed it over to her… Read Full Review

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★★★★☆

“Great service!”

Written on: 20/09/2011

Lauren Dempster, not only has she been extremely helpful in regards to booking my Honeymoon for next year but she has put up with me changing locations and hotels for weeks. Lauren kept in touch with me and kept me updated constantly when I was trying to finalise my booking. Lauren was always polite, friendly and generous with her time and was the reason I booked with Destinology and not another company. I will certainly be booking with Destinology again in the future (hoping my Honeymoon is… Read Full Review

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★★★★☆

“Pleased to recommend”

Written on: 01/08/2011 by kathtaylor (1 review written)

The experience of booking a holiday with Andy was such a pleasure. He went out of his way to make worthwhile suggestions, ensured that we were happy with the itinerary etc. His enthusiasm and professionalism was worthy of a quality company… Read Full Review

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★★★★☆

“We had booked a number of luxury holidays with...”

Written on: 26/01/2011

We had booked a number of luxury holidays with Destinology and have had really positive experience. No disappointment for the hotels or airport transits, which are important when you are out there on your own. Recently we had a little unsatisfactory experience with one of their travel advisers. The response from their customer services team was proper and friendly. The situation was resolved promptly and we were able to make to our holiday. Overall we are happy with this travel agency and will… Read Full Review

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★★★★★

“From our initial approach to Destinology onwards we...”

Written on: 21/10/2008 by pat at airmyn (2 reviews written)

From our initial approach to Destinology onwards we received the most efficient and friendly service. It is rare these days to be treated as a 'person' rather than a 'customer' and it has ensured that we will go back to this company first to book all future holidays… Read Full Review

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★★★★★

“Was very impressed by the service especially at Dubai...”

Written on: 17/10/2008

Was very impressed by the service especially at Dubai Airport and the transfers to the Hotel. Had a great holiday. Would definitely use Destinology again… Read Full Review

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Peterpotsy's Comment

Written on: 09/10/2009

I found this review very helpful because...it helped to overcome any doubts about using a new travel agent

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★★★★☆

“We recently booked with Destinology to go to South...”

Written on: 30/04/2008 by chriswebb (1 review written)

We recently booked with Destinology to go to South Africa after my brother had a good experience booking a holiday with them last year. Overall, I found their service and attention to detail were great. When I initially called their call centre, I was put through to a member of staff who had recently visited South Africa. She was able to offer some great advice on lodges she had actually visited on a staff trip and had good knowledge about day trips and restaurants in the area we wanted to… Read Full Review

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★★★★★

“I booked my honeymoon to the Maldives with Destinology...”

Written on: 04/05/2007 by bluestar26 (1 review written)

I booked my honeymoon to the Maldives with Destinology and found their customer service to be excellent. This was a big spend for us and the lady dealing with us was more than happy to answer our many questions and was friendly at all times.

They deal direct with hotels to get the best deals so we found their prices better than standard high street packages. We even got a nice card from the agent wishing us a happy honeymoon, definitely not something you would get from other travel agents!!… Read Full Review

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