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Written on: 29/08/2014
I sent the agent at Destinology a very clear instruction by e-mail asking for him to book a flight to Halkidiki but to return from Mykonos. He confirmed that he had booked the flights as per my instruction. In fact he had simnply booked a return flight from Halkidiki and I discovered his error only once I was on holiday. He also forgot to book the airport collection service. Needless to say this cost me a great deal of money to put right his mistakes. I did receive an apology from another… Read Full Review
Written on: 08/08/2014 by bangaa (1 review written)
Destinology insist that if you've made an enquiry before or booked before you should only speak with that same consultant. Sounds fair enough, but this causes delays in you getting responses and often they completely forget about you! So few days ago I requested a quote, I chased the same evening and I'm still awaiting a quote! I was advised 'oh it was sent to the wrong John' - but then why didn't the 'wrong john' provide me with a quote? They are not very well organised is all I can… Read Full Review
Written on: 25/08/2013 by ih1001 (1 review written)
Destinology booked the wrong hotel for me in December 2012 in Mauritius, once I was there they offered me the right hotel for an extra £10,000. I had booked the four seasons and ended up with a serviced apartment. On arriving back once legal action was threatened against them I settled at compensation from my next holiday, but whenever I tried to book this with them, their prices were at double or triple the prices readily available for the same holidays online. I had been using Destinology… Read Full Review
Written on: 16/05/2013
We are having a great holiday but have been very disappointed to find that had we booked our transfer. From the airport to the resort through the hotel rather than through destinology we could saved @ €100. When I rang to query this as a possible error I was spoken to by Shaun. His response was disappointing. In my view the mark of a good organisation is how they respond to difficulties. The response so far is sufficient to turn me away as a futures customer. What a shame because Makita… Read Full Review
Written on: 29/11/2012
I looked at Destinology for a luxury 2-week relaxing trip to the Maldives. Initially, they seemed good, I had seen other good reviews and the initial conversation with sales rep was promising. I was given a good offer which was the best price of the sites I had looked at. I said I needed the weekend to consider it and planned to call on Monday, all being well, to book the holiday. Prices are valid for 7 days and the sales rep confirmed this over the phone at the time. Well, you can probably… Read Full Review
Written on: 02/06/2011 by Lynds130686 (1 review written)
Called Destinology just befor April bank holiday weekend 2011 and spoke to "the only man on shift" (his words) asked for a quotation for a wedding in Thailand. Was told that it would take up to a week for contacts in Thailand to respond due to Thai new year. Called back a week and a half laterafter having not heard a thing only to be told they had no record of original call. After much waiting on the phone was told that they had tracked down original man I spoken to and he still hadn't heard… Read Full Review
Written on: 18/04/2011
We have been clients of destinology since 2008 & during that time we felt our contact was excellent.
Pricing over the last 2 years has got less competitive but they have always matched any better price we had been given.
Our first issue with handling a problem took place last year due to (we) picking a hotel that was new with lost of teething issues & not what we were looking for - so on day one we (we were happy to pay for additional cost) requested a hotel change (7 day holiday) it took… Read Full Review
Written on: 14/01/2011
Tried to book but got messed around over 2 days and ended up not booking.
Nightmare to phone in due to being cut off so many times etc. Was told that they were holding my flight for me and gave me an option to purchase with a date and time deadline. When I phoned to book ( and eventually got through !!) I was told "sorry that flight and price is not available" This happened twice. Enough is enough. They were reluctant to pass me to supervisor/manager when i wanted to complain, once I managed to… Read Full Review
Written on: 29/10/2010 by sanda (1 review written)
We booked thru Destinolgy to Sharm el Sheikh last April and got stuck there with the vaolcanic ash cloud. They basically dumped us. Said we were not their responsibility and directed us to BA for compensation. We had 4 extra nights in the Hyatt (not cheap) and got out on a BA chartered flight. It took until last month to get compensation from BA (but they paid up). However, we were also due a refund from Destinology as we bought business class tickets and came back economy. BA told us that they… Read Full Review
Written on: 22/10/2010 by tigermammy (2 reviews written)
I was on the live chat with Destinology on a holiday to Mauritius, first everything went smoothly and I even tried to book it for my friends as well, then after I gave her all our names and personal details, she came back and said the price wasn't included private car transfer! That's almost the 1st thing I mentioned to her at the beginning. It's been so annoying that I've spent a long time on the live chat and it's just wasted my time. Then I called their office and asked to speak to the… Read Full Review
Written on: 22/07/2010
We booked our honeymoon through destinology for a three stop trip around america. Our first stop was a relaxing week in hawaii with a partial ocean view room. What we got was a multi storey car park for a view and the hotel just happened to be part of the biggest shopping centre on the island. When we returned all we have had is a very unhelpful man telling us that it was our fault for booking… Read Full Review
Written on: 23/04/2010
Just got back from on the volcano flight from Dubai - and it was not a great experience. Destinology did not offer any help and I had to spend an extra £1500 to cover my expenses.
Never again!… Read Full Review
Written on: 24/02/2010
AVOID THIS AGENCY! Booked a hotel through this agency. what a nightmare.
They lied about the room availability at the time of booking. Withdrew full amount of payment from my a/c straight away but no receipt or booking reference number given to me till i chased them. They then called me next day to say the room I booked is not available! I called the hotel directly and they had no knowledge of my booking. I tried to cancel the booking with the agent and they had a nerve to say i will not get… Read Full Review
Written on: 06/01/2010
Booked a holiday in Koh Samui with Destinology, after 2-3 days of negotiating, but disappointingly received a call from Destionalogy next morning saying that the room we wanted to stay is no longer available and they want extra £200 pounds for a superior room.
I can stand company's that cannot honour their word.
I canceled the booking and will not book with Destinology again.
… Read Full Review
Written on: 28/07/2009
We purchased our honeymoon trip through destinology.com more than a week ago. Destinology failed to give us a receipt or any kind of reference number for days. We spent hours on the phone trying to chase our travel agent. When we phoned the hotel in the maldives they had never heard of our names. We are looking into canceling the credit card purchase as fraud. We found very similar prices at a local travel agency. We do not recommend this to anybody because the experience has proven too… Read Full Review
Written on: 12/04/2008 by s booth (1 review written)
Very disappointed, took my money didn't keep in touch, did not send confirmation till I chased them up. Flight times and connections were badly thought out ..Would not recommend at all… Read Full Review
Written on: 27/01/2007 by mikewilson (1 review written)
Be very careful to read the small print. We called Destinology a few times and each time the price of the holiday changed. Unprofessional. Avoid at all costs… Read Full Review
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