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Picture courtesy of Jonny.
| Customer Service | 8.4/10   |
|---|---|
| Value for Money | 8.4/10 |
| Reviewer Rating | 8.2/10 |
| Overall Rating | 7.8/10 |
Full review by
Guest.
on 23rd Sep 2008
User Rating : 10
Respect :
0
Good Points: we went to Thailand in April and destinology could not do enough for us
Bad Points: did not have one bad point
General comments: As of today I have been in touch again to book our next holiday and I can book the flights we want to.
Guest.'s review and ratings | 43 words
Review by
jcole
on 27th Jul 2008
User Rating : 7
Respect :
0
I'm in the middle of booking with Destinology, and may not be going for another month but they said they would take payment and send me a confo and receipt the same day. Nothing happened until I chased, said they would send receipt first class, it is now 4 days on and no receipt. I'm sure if I chase they will sort it out but when you have spent 6k on a holiday you expect a receipt soon.
jcole's full review | 98 words
Review by
Guest.
on 20th Jul 2008
User Rating : 10
Respect :
0
Lovely people. I will definitely be using them again, can't fault a single thing..!!! Bad points, none.
Guest.'s full review | 17 words
Review by
Guest.
on 8th May 2008
User Rating : 10
Respect :
0
We used to travel to Thailand via London Heathrow. What an absolute dump!! Instead and on the recommendation of Destinology we now travel via Doha with Qatar, not the cheapest but overall the quality of service is as good, if not better than the major national airlines. Give this company a ring...and guess what the telephone call is free!! Now how many other travel companies can you say that about?
Guest.'s full review | 118 words
Review by
chriswebb
on 30th Apr 2008
User Rating : 8
Respect :
0
We recently booked with Destinology to go to South Africa after my brother had a good experience booking a holiday with them last year. Overall, I found their service and attention to detail were great. When I initially called their call centre, I was put through to a member of staff who had recently visited South Africa. She was able to offer some great advice on lodges she had actually visited on a staff trip and had good knowledge about day trips and restaurants in the area we wanted to stay. ...
chriswebb's full review | 199 words
Review by
s booth
on 12th Apr 2008
User Rating : 1
Respect :
0
Very disappointed, took my money didn't keep in touch, did not send confirmation till I chased them up. Flight times and connections were badly thought out ..Would not recommend at all.....
s booth's full review | 31 words
Review by
Guest.
on 30th Jan 2008
User Rating : 10
Respect :
0
Good prices, helpful and friendly staff - everything happened as it should have which is a rarity these days
Guest.'s full review | 110 words
Review by
AnthonyCharles
on 17th Aug 2007
User Rating : 10
Respect :
0
Efficient and good value! Good customer service. Recommended by a friend to me. Destinology are really knowledgeable and they all work as a team. The consultant I spoke with was honest and said that she didn't know much about the destination I wanted to go to so she called her colleague and she was happy to chat to me, even though she was prob busy herself she took the time out to help me. Prices are good and it was explained to me that it was busy so the price could change. EXCELLENT!
AnthonyCharles's full review | 93 words
Review by
23alan29
on 9th Jul 2007
User Rating : 10
Respect :
0
Destinology was recommended to us by a family member. We will use them again without hesitation and would recommend them to anyone. This is a standard of service that we thought was long-gone.
23alan29's full review | 125 words
Review by
bluestar26
on 4th May 2007
User Rating : 9
Respect :
0
I booked my honeymoon to the Maldives with Destinology and found their customer service to be excellent. This was a big spend for us and the lady dealing with us was more than happy to answer our many questions and was friendly at all times.
They deal direct with hotels to get the best deals so we found their prices better than standard high street packages. We even got a nice card from the agent wishing us a happy honeymoon, definitely not something you would get from other travel agents!! ...
bluestar26's full review | 103 words
Review by
mikewilson
on 27th Jan 2007
User Rating : 0
Respect :
-2
Be very careful to read the small print. We called Destinology a few times and each time the price of the holiday changed. Unprofessional. Avoid at all costs.
mikewilson's full review | 36 words | 1 comment added.
Review by
hhbutler
on 11th Jan 2007
User Rating : 10
Respect :
+1
I booked with Destinology for Thailand, they were really helpful and couldn't do enough for us, we spent at least two days gathering information and the lady I dealt with was constantly there to assist. The prices they quote are genuine, they do check that all flights are available at the time of enquiry. I had checked other companies i.e Southall Travel and they just quote you whatever. Then when you ring back to book, its gone or not available at that price, how convenient! Destinology certain ...
hhbutler's full review | 132 words | 1 comment added.
Review by
Lottie06
on 11th Mar 2006
User Rating : 10
Respect :
+1
I came across Destinology (www.destinology.co.uk) over the website and thought I'd give them a call. I got quoted an excellant price for our holiday to the Maldives and the consultant suggested a 3 night stop over in Dubai. We would never have known about this option if the consultant hadn't mentioned it. She took time over our enquiry and wasn't bothered about searching for a few options for us so we could make our mind up. Much cheaper than the travel agents as we saved over £500!! ...
Lottie06's full review | 133 words
Review by
dom51v
on 27th Jul 2004
User Rating : 10
Respect :
0
Booked holiday to Dubai with www.destinology.co.uk. Destinology consultant quoted a price over the phone, which was cheaper than quotes from other travel companies.
Booking confirmed over the phone. Excellent and easy way of booking at great price.
dom51v's full review | 51 words
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