Destinology Reviews - www.destinology.co.uk

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★★★★★
4.7 / 5
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Latest Reviews

★☆☆☆☆

“Awful service”

Written on: 12/07/2014 by haJordan22 (1 review written)

We had a representitive from this company book a room at our hotel for it then to be cancelled. He then left an awful review on our hotel page with 1 star and I would never recommend this company to anyone. Craig Robinson left a review on our Trip Advisor page and graded us 1 star when he never stayed at our hotel. He treated the staff at the hotel awful over the phone and e-mail. I would never recommend it and Craig Robinson is not a nice person to deal with… Read Full Review

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★★★★★

“Highly responsive and helpful”

Written on: 10/07/2014 by Buckstraveller (1 review written)

Great service and responsiveness from our agent (shame I'm not supposed to name her as se deserves it!). We knew exactly what we wanted but it was a little complex (multi island in The Maldives with particular flight requirements) but she had it sorted very quickly and the price was good. She also never seems to not be working whether weekend, evening or whatever. Very impressed, will use again and highly recommend. Afraid I can't attest to what they are like regarding info on hotels… Read Full Review

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★★★★★

“Great Friendly Service”

Written on: 08/07/2014

I have been extremely impressed with Destinology, particularly Janette Tankard. She listened to my needs and came up with the perfect holiday. Nothing was too much trouble. Thank you so much and I look forward to booking with you again next time… Read Full Review

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★★★★★

“Booking your holiday made so simple thankyou”

Written on: 27/06/2014 by jen61 (1 review written)

Well where do I start the advisor just made booking my holiday so simple she was so helpful and she had seen the resort I was booking and tried her upmost to get the holiday that I wanted. I don't think there was anything that could have been better. Also since I have booked I have emailed the advisor a few times with questions about the resort and she has emailed right back straight away with my answers. She is a lovely genuine helpful person who couldn't do enough for you . She is a credit… Read Full Review

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★★★★★

“Very personal service - helpful with even the smallest...”

Written on: 19/06/2014 by BarbaraCastillo54 (1 review written)

Very personal service - helpful with even the smallest queries. Highly recommend!!… Read Full Review

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★★★★★

“Service and Quality!”

Written on: 18/06/2014 by Hickman385 (1 review written)

My husband and I have booked our holidays with Destinology for many years simply because the service we receive from our travel consultant is second to none. Not once have we been disappointed with any recommendations made by her - she makes the whole process so simple. I don't bother to shop around any more because I know I will always get the best price from Destinology and no skimping on quality either!… Read Full Review

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★★★★★

“Fantastic Customer Service!”

Written on: 17/06/2014 by Briana461 (1 review written)

I have recently booked a holiday to Thailand with Destinology. I didn’t look too closely at them when I first started planning my holiday as I (wrongly) assumed from their publicity that their prices would be high – how wrong was I?! My travel consultant is Antony and I have to say that he has been absolutely brilliant from the outset. I requested a quote via their website and received it in full in less than 10 minutes (still waiting for Travelbag to respond after more than 4 weeks!)… Read Full Review

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★★★★★

“Second time around”

Written on: 17/06/2014 by AlannahO'Rourke (1 review written)

I have just used Destinology to book a holiday for the second time. Both totally different holidays with different agents. Both totally seemless experiences . Knowledgable agents , almost like chatting to a friend , no hard sell, but nothing to much trouble to make sure we got the holiday just right ,down to special request at hotel , pre booked airline seats and follow up emails to ensure all details were correct… Read Full Review

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★★★★★

“Maldives Holiday Booked”

Written on: 16/06/2014 by jvHastings96 (1 review written)

1st time used Destinology and I am very pleased with the service I had. The agent got me a good price, sorted good seats on the plane and found good flying times. I was in touch via e-mail a number of times and always recieved a reply quickly sometimes within minutes. Any worries or concerns where sorted to stop me worrying. The agent was very friendly and knowledgable about her job. I have to say there was nothing that I disliked about the service I recieved from Destinology… Read Full Review

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★★★★☆

“all round goo customer service”

Written on: 13/06/2014 by katieB12 (1 review written)

I have booked twice now with Destinology and both times the customer service has been fabulous but watch out for the credit card surcharge! I didn't see it had been added on to the total on my recent booking (which is unlike me) only to find it was juts under £30! That aside, they provide a service that is second to none… Read Full Review

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★★★★★

“Mexico family holiday”

Written on: 12/06/2014 by 178Archer (1 review written)

Customer service was very good when I booked my family holiday to mexico . The agent understood and listened to my concerns around booking with a travel agency that I was not familiar with . However the concerns were answered and I felt comfortable booking . The person was courteous , professional and responsive to calls and emails even though it was the end of a working day . The email correspondence is quick and personable , candid interaction that is not found with the larger agencies… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 09/06/2014 by Walsh283 (1 review written)

This is my second booking with Destinology. I booked a once in a lifetime trip to the Maldives for myself, husband and 2 children. He couldn't have been more helpful. She worked patiently with me to put my mind at rest with any concerns that I had. They could not be beaten on price .... Excellent service, wouldn't hesitate using them or recommending them to my friends… Read Full Review

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★★★★★

“Experienced & helpful staff”

Written on: 07/06/2014 by Bekmin (1 review written)

I used this company as one of the staff - she had been to the resort i had chosen. She was very easy to deal with and nothing seemed a problem without being a pushy representative of the company. I did shop around for our holiday to Bali as we can sometimes be a tricky family to organise. Destinology gave me the best deal with exactly what i wanted,I'll definitely use them again… Read Full Review

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★★★★★

“Quality Service with personality”

Written on: 06/06/2014 by StevePrice007 (1 review written)

I'm a fairly seasoned traveller and travel throughout Europe each week. When I first called Destinology I admit that my aim to take the pain out of research and usually I would go and book myself after. However, the service received from Sheree was so good I decided to book there and then. Sometimes we undervalue good service. The honesty and unbiased opinion along with the fast turnaround to my ever changing requests ensured i felt comfortable that my booking was in safe hands. Well done… Read Full Review

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★★☆☆☆

“Pay an extra £1000 for good service on phone!”

Written on: 03/06/2014 by JonasMorrow (1 review written)

Went to destinology to book a holiday in Malaysia, Kuala Lumpur and then Thailand koh samui. Destinology quoted me £4200. I knew the holiday would be great as they have the best hotels, but wen I booked everything separately I saved myself £1000 that's a huge difference when I phoned why such a big difference they said the flights I had wer incorrect there was no way I could get that price. I sent them my e ticket as proof and I heard nothing else from them. What exactly are they charging… Read Full Review

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★★★★★

“Excellent. Peter went the extra mile for us”

Written on: 30/05/2014 by Lopezaf48 (1 review written)

Excellent booking. I would highly recommend. They provided us with the best price, were really helpful and so got our booking. Will definitely use them again… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 21/05/2014 by Huzy (1 review written)

We booked our honeymoon through Natalie Finch at Destinology and we couldn't have been happier with how the ordering process went. Natalie was excellent, she built a good relationship with us, kept us updated at all times and got us a very price. She helped us through the hotel selection process and offered her personal opinion on the accommodation. I would definitely recommend Destinology to others and would especially recommend Natalie as she was a great travel consultant. Thanks again and… Read Full Review

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★★☆☆☆

“Couldn't be more helpfull until they got paid”

Written on: 20/05/2014

Fab initially, gave loads of options and were really helpful to find us our honeymoon. Was promised the room we stayed in previously on the same Maldivian Island, was told we would be able to eat in a selected resturaunt no problem, both utter rubbish, just wanting to get a sale. Was also advised we did not have to settle the large cost of the holiday until 2 weeks prior, also again total rubbish, nasty emails issued, I gave a courtessey call to see if there was a problem, was advised the sales… Read Full Review

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★★★★★

“holiday to oman”

Written on: 20/05/2014 by Aidynb487 (1 review written)

Craig at destinology has been fantastic! He has even answered questions I haven't asked yet! I would definitely recommend them to anyone booking a holiday… Read Full Review

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★★★★★

“Wilmslow”

Written on: 18/05/2014 by 428Grant (1 review written)

Always very quick with response. Good service with everything we required which wasn't easy. Pricing most competitive as well… Read Full Review

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